Shark Genius S5002Q User manual

S5002Q
OWNER’S GUIDE
registeryourshark.com
1-800-798-7398

B Csharkclean.com
WARNING:
TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK OR INJURY:
1. When in use, NEVER turn the
Steam Mop over on its side or
direct steam toward people,
pets or plants.
2. Use the system only for its
intended use.
3. DO NOT use for space-heating
purposes.
4. DO NOT use outdoors.
5. DO NOT leave the Steam Mop
unattended when plugged in.
ALWAYS unplug the power cord
from the electrical outlet when
not in use and beforeservicing.
6. DO NOT allow the Steam Mop
to be used by children. Close
attention is necessary when
used near children, pets, or plants.
7. Use only as described in this
owner’s guide.
8. Use only manufacturer’s
recommended accessories.
9. DO NOT use with damaged
cord or plug. If Steam Mop is not
working as it should or has been
dropped, damaged, left outdoors,
or dropped into water, return it
to SharkNinja Operating LLC for
examination and repair. Incorrect
reassembly or repair can cause a
risk of electrical shock or injury.
10. To protect against a risk of
electric shock, DO NOT immerse
the Steam Mop in water or any
other liquids.
11. DO NOT handle the plug or Steam
Mop with wet hands or operate it
without wearing shoes.
WHEN USING YOUR SHARK®
GENIUS™ STEAM POCKET®
MOP SYSTEM, BASIC SAFETY
PRECAUTIONS SHOULD ALWAYS
BE FOLLOWED, INCLUDING THE
FOLLOWING:
READ ALL INSTRUCTIONS
BEFORE USING YOUR SHARK
GENIUS STEAM POCKET MOP
SYSTEM.
WARNING: DANGER OF
SCALDING. The steam emitted
from the Steam Mop is very hot
and may cause scalding. Please
use caution when using the
Steam Mop.
WARNING: KEEP STEAM MOP
AWAY FROM CHILDREN.
POLARIZED PLUG:
This Steam Mop has a polarized
plug (one blade is wider than the
other). As a safety feature, this
plug will fit into a polarized outlet
only one way. If the plug does not
fit fully into the outlet, reverse the
plug. If it still does not fit, contact
a qualified electrician. DO NOT
attempt to defeat this safety
feature. It is not recommended
to use an extension cord with this
product.
12. DO NOT pull or carry by cord, use
cord as a handle, close a door on
cord, or pull cord around sharp
edges or corners. DO NOT run
Steam Mop over cord. Keep cord
away from heated surfaces.
13. DO NOT unplug by pulling on
power cord. To unplug, grasp
the plug not the power cord.
DO NOT use extension cords
or outlets with inadequate
current-carrying capacity.
14. DO NOT put any objects into
the steam nozzle openings.
Discontinue use if the steam
nozzle is blocked.
15. DO NOT put hands or feet under
the Steam Mop. It gets very hot.
16. Use ONLY on flat, horizontal
surfaces. DO NOT use on walls,
counters, or windows.
17. DO NOT use on leather,
wax-polished furniture, synthetic
fabrics, velvet, or other delicate,
steam-sensitive materials.
18. DO NOT add cleaning solutions,
scented perfumes, oils, or any
other chemicals to the water
used in the Steam Mop as this
may damage it or make it unsafe
for use. If you live in a hard-water
area, we recommend using
distilled water in your Steam Mop.
19. NEVER leave any Dirt Grip™ pad in
one spot while using or storing for
an extended period of time, as this
may damage your surfaces.
IMPORTANT SAFEGUARDS
HOUSEHOLD USE ONLY • READ ALL INSTRUCTIONS BEFORE USE
IMPORTANT SAFEGUARDS
HOUSEHOLD USE ONLY • READ ALL INSTRUCTIONS BEFORE USE
SAVE THESE INSTRUCTIONS
20. You can release the Dirt Grip pad
after you have unplugged the
Steam Mop and allowed it to cool.
21. When cleaning the exterior of the
Steam Mop, unplug the power
cord from the electrical outlet and
clean the Steam Mop with a dry or
damp cloth. DO NOT pour water
or use alcohol, benzene, or paint
thinner on theSteam Mop.
22. Extreme caution should be
exercised when using the
Steam Mop to clean stairs.
23. NEVER use Steam Mop without
the Dirt Grip pad attached.
24. Keep your work area well lit.
25. Store Steam Mop indoors in
a cool, dry place.
26. To avoid circuit overload,
DO NOT operate another
appliance on the same socket
(circuit) as the Steam Mop.
27. To avoid scalding injuries, ALWAYS
unplug and allow the Steam
Mop to cool before removing or
changing mop heads, accessories,
or Dirt Grip pads.
WARNING: Your Steam Mop is
designed to clean hard-floor surfaces
that will withstand high heat. DO NOT
use on unsealed wood or unglazed
ceramic floors. On surfaces that
have been treated with wax and on
some unwaxed floors, the sheen may
be removed by the heat and steam
action. We recommended testing
an isolated area of the surface to be
cleaned before proceeding. We also
recommend that you check the use
and care instructions from the floor
manufacturer.

1sharkclean.com
CONTENTS
THANK YOU
Thank you for purchasing the Shark® Genius™ Steam Pocket® Mop System.
Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Assembling Your Steam Pocket® Mop . . . . . . . . . . . . . 4
Using Your Steam Pocket Mop. . . . . . . . . . . . . . . . . . 6
Automatic Steam Control . . . . . . . . . . . . . . . . . . . . 7
Caring For Your Steam Pocket Mop . . . . . . . . . . . . . . . 8
Ordering Additional Accessories . . . . . . . . . . . . . . . . 9
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . 10
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
PLEASE READ CAREFULLY AND
KEEP FOR FUTURE REFERENCE.
These instructions are designed
to help you get a complete
understanding of your new
Shark Genius Steam Pocket Mop
System.
If you have any questions, please visit
sharkclean.com or call our Customer
Service line at 1-800-798-7398.
THIS BOOK COVERS MODEL
NUMBER:
S5002Q
TECHNICAL SPECIFICATIONS
Voltage: 120V~, 60Hz
Power: 1050 Watts
Water Capacity: 350 ml (11.8 oz.)
TIP: You can find the model and serial
numbers on the QR code label located
on the back of the unit by the power cord.
RECORD THIS INFORMATION
Model Number: ����������������
Serial Number: �����������������
Date of Purchase: ���������������
(Keep receipt)
Store of Purchase: ��������������
REGISTER YOUR PURCHASE
registeryourshark.com
1-800-798-7398
Scan QR code using mobile device

2 3sharkclean.com
PARTS PARTS
A Steam Mop Handle
B Quick-Release Cord Holder
C Cord Management Clip
D Filling Flask
E Steam Mop Pad Release Button
F Steam Mop Body
G Water Tank Lid
H Steam Button
I Water Tank
J Mop Head Release Button
K Secondary Release Buttons
L Steam Blaster™ Nozzle
M Genius™ Mop Head
N Dirt Grip™ Pad
A
C
D
E
F
G
H
I
N
M
J
KL
B
When assembling your Steam
Mop there may be a little water in
or around the water tank. This is
because we test all our Steam Mops
before you buy them, so you get
a quality Shark® Genius™ Steam
Pocket® Mop System.

4 5sharkclean.com
ASSEMBLING YOUR STEAM POCKET® MOP ASSEMBLING YOUR STEAM POCKET® MOP
STEAM MOP ASSEMBLY
1Insert the Steam Mop handle into the Steam Mop body. Push the handle in
until it clicks into place. (fig. 1)
2Slide the Genius™ Mop Head into the Steam Mop body. Push until it clicks
securely into place. (fig. 1) To detach the Genius Mop Head, press the release
button and slide o.
3 To attach the Dirt Grip™ pad, spread the pad on the floor with the pocket side
up. Center the Genius Mop Head above the pad, then press the pad release
button on the back of the Steam Mop body (fig. 2a). Both sides of the Genius
Mop Head will drop open (fig. 2b). Slip the Genius Mop Head’s four corner
tabs into the four corner pockets of the pad (fig. 3 and fig. 4).Gently press
one side of the Genius Mop Head to the floor until that side clicks into place
(fig. 5). Repeat on the other side (fig. 6).
4Pull down on the water tank lid to open (fig. 7).
5Use the filling flask to pour water into the water tank (fig. 8). Water can
be poured into the tank directly. DO NOT fill past the line on the fill flask.
Press the water tank lid firmly to close it.
fig. 5
fig. 7
fig. 6
fig. 8
fig. 4
fig. 2a
WARNING: ALWAYS make sure the Steam Mop is UNPLUGGED when not in use. NEVER
fill the Steam Mop or attach the mop head when the Steam Mop is plugged into an
electrical outlet. Unplug from the electrical outlet and allow to cool before you fill the
Steam Mop, or attach or remove the head. To prolong the life of your Steam Mop, we
recommend using distilled water. Add only water to the tank. Chemicals or cleaning
solutions (including vinegar) may damage the Steam Mop and could be unsafe for you
and your family.
fig. 2 fig. 3fig. 1

6 7sharkclean.com
USING YOUR STEAM POCKET® MOP
NOTE: To prolong the life of your Steam
Mop, we recommend using distilled water.
NOTE: Sweep or vacuum your floors prior
to cleaning with your Steam Mop.
1Twist the Quick-Release Cord Holder to
unwrap the power cord completely (fig. 9).
Plug into an electrical outlet.
2When it’s first plugged in, the unit will be in
Standby mode. When in Standby, the blue
light below the Steam Button will blink
(fig. 10a).
3When ready to activate steam, press the
Steam Button on the Steam Mop body to
activate. The blue light will stop blinking
and will glow steadily.
4Clean your floors with a forward and
backward motion.
5When you need an extra burst of steam
to clean a stuck-on stain, you can use the
Steam Blaster™ feature. Flip the head over
so that it is behind the mop body, then
tilt the mop handle down. This will cause
the Steam Blaster (fig. 10b) to emit a
concentrated blast of steam onto the stain.
CAUTION: While in Steam Blaster mode,
DO NOT leave stationary for more than
one minute.
CAUTION: DO NOT scrub any one area for
an extended period of time.
6To stop the Steam Blaster™ spray, simply
raise the handle. You can then flip the
mop head back into its original position
and continue cleaning.
7When finished mopping, press the Steam
Control button. The blue light will blink,
indicating that the unit is in Standby mode.
Once in Standby mode, unplug the unit.
8To remove the Dirt Grip™ pad, lift the
Steam Mop straight up by the handle until
the Genius™ Mop Head is hanging straight
down. Press the Release button on the
back of the Steam Mop body (fig 11a),
and both sides of the head will drop
open, releasing the pad (fig 11b).
9Once the Dirt Grip pad has been released,
close the Genius Mop Head. To close,
gently press one side of the Genius Mop
Head to the floor until that side clicks into
place. Repeat on the other side.
10 When the water tank is empty, the Steam
Mop will stop producing steam. You can
refill the water tank at any time as long as
the Steam Mop is unplugged. Follow the
water tank filling instructions on page 5.
NOTE: Please wait 2 to 3 minutes for the
Steam Mop to cool o before removing the
mop head. NEVER leave the Steam Mop
with a damp/wet Dirt Grip pad on any floor
for an extended period of time.
TO SANITIZE* WITH THE STEAM MOP USING THE GENIUS™ MOP HEAD AND THE DIRT GRIP™ PAD:
1Attach a clean Dirt Grip pad to the Genius Mop Head.
2Plug the unit in and press the Steam Button on the mop body to activate.
3Wait 30 seconds for the unit to begin producing steam.
4Start mopping on an appropriate sealed hard-floor surface with a forward and backward
motion. After three minutes, your unit is ready to be used to sanitize.
5Using a forward and backward motion, move the unit slowly and evenly over the area to be
sanitized while applying continuous downward pressure. Slowly repeat at least 3 times.
* Sanitization studies were conducted under controlled test conditions. Household conditions
and results may vary. Genius Mop Head only when used with Steam Mop. Not in Steam
Blaster™ mode.
IMPORTANT: DO NOT use the Steam Mop without attaching a Dirt Grip pad and adding
water to the water tank first. When you are using the Steam Mop for the first time, it might take
longer than the normal 30 seconds to start steaming.
IMPORTANT: DO NOT use on unsealed wood or unglazed ceramic floors. On surfaces that
have been treated with wax and on some unwaxed floors, the sheen may be removed by the
heat and steam action. Test an isolated area of the surface to be cleaned before proceeding.
Check the use and care instructions from the floor manufacturer.
AUTOMATIC STEAM CONTROL
fig. 9 fig. 10b
fig. 10a
fig. 11b
fig. 11a
SETTING IDEAL FOR THESE
SEALED SURFACES
RECOMMENDED USAGE
1-setting
Automatic
Steam
Control
Laminate
Hardwood
Marble
Tile
Stone
Cleaning sealed surfaces and large
areas
Basic, everyday cleaning
Removing spots and smaller messes
Cleaning moderate and heavy trac
areas
Steam
Blaster™
For an extra burst of steam, you can use the Steam Blaster
feature. Follow the instructions in Step 5 of the “Using your
Steam Pocket® Mop” section.

9sharkclean.com8
CARING FOR YOUR STEAM POCKET® MOP ORDERING ADDITIONAL ACCESSORIES
AFTER USE AND STORAGE
1Press the Steam Control button until the
light below starts start to blink, indicating
that you are in Standby mode. Unplug the
cord from the outlet. Place the Steam Mop
in an upright position and let cool for 2 to 3
minutes.
2To remove the Dirt Grip™ pad, lift the Steam
Mop straight up by the handle until the
Genius™ Mop Head is hanging straight down.
Press the Release button on the back of
the Steam Mop body, and both sides of the
Genius Mop Head will drop open, releasing
the pad. Once the pad has been released,
close the Genius™ Mop Head.
3If the Genius Mop Head is not attached to
the mop, the pad can still be removed. Press
the two red secondary pad release buttons
located on the sides of the Genius Mop Head
post to release the pad (fig. 12).
4Empty the water tank before storing. To
empty the tank, open the water tank lid and
pour water from the tank into a sink. When
all the water is out of the tank, close the lid.
5To store the Steam Mop, wait until after it
has cooled and the steam has been released.
Then remove the Genius Mop Head and
hang the Steam Mop by its handle on a
large hook (not included) (fig. 13).
DIRT GRIP™ PAD CARE INSTRUCTIONS
Care
Machine-wash the Dirt Grip pads separately
with warm water using liquid detergent.
NEVER USE BLEACH, POWDERED
DETERGENT, OR FABRIC SOFTENERS
as they may damage or leave a coating
on the Dirt Grip pads that will reduce their
cleaning performance and absorbency .
Dirt Grip pads should be line-dried or
tumble-dried on a low setting, as this will
extend the life of the microfiber fabric
(fig. 14).
Loose fibers can indicate wearing of the
microfiber fabric. DO NOT pull the loose
fibers, as this can cause the weave to
come undone. Simply trim the loose
fibers with scissors (fig. 15).
Replacement Dirt Grip pads
For best cleaning results, we recommend
replacing your Dirt Grip pads every 3 to 4
months following normal use. As with any
fabric, dirt particles, grease, friction, and
repeated washing can cause the fibers
to break down, and you may notice an
increase in the eort needed to push
or pull the Steam Mop.
You can purchase replacement Dirt
Grip pads and other accessories by
visiting sharkaccessories.com or calling
1-800-798-7398.
STEAM NOZZLE CARE
If you believe the main steam nozzle or
the Steam Blaster™ nozzle is clogged,
please contact Customer Service at
1-800-798-7398.
fig. 14
fig. 15
fig. 13
fig. 12
ACCESSORY
Genius™ Mop Head
Great for all-purpose cleaning. Get an extra boost
for tough stains from the Steam Blaster™.
Dirt Grip™ Pad
Double-sided pad. Easy, hands-free installation
and removal. Washable and reusable.
Triangle Scrubber Head
Triangle shape is perfect for cleaning corners
and hard-to-reach areas. Equipped with a Steam
Blaster to help loosen stains and a deployable
scrubber to tackle stuck-on spots.
Triangle Scrubber Pad
Ideal for cleaning corners and other
hard-to-reach spaces. Easy to install
and remove.
Filling Flask
Makes it simple and convenient to
fill the water tank.

10 11sharkclean.com
The Steam Mop isn’t producing any steam.
• The Steam Mop should be securely plugged into an electrical outlet.
Check your fuse or circuit breaker or try a dierent outlet.
• Make sure the water tank is full, the unit is plugged in, and the light below
the Steam Button is illuminated steadily.
• If the light below the Steam Button is not illuminated, try a dierent electrical outlet.
• If light below the Steam Button is blinking, the Steam Mop is in Standby mode.
• If the light below the Steam Button is illuminated steadily, wait 30 seconds for the unit
to warm up.
• If after following the above steps the Steam Mop still does not produce any steam,
contact Customer Service at 1-800-798-7398.
The Steam Mop is producing intermittent steam.
• Make sure the water tank is full.
I am getting streaky/cloudy floors.
• The Dirt Grip™ pad might be dirty. If it is, flip it over to the clean side or change
it entirely. If you washed the Dirt Grip pad with powdered detergent, then it
could be damaged and require replacement.
•
This could also be an indication of soap or grease residue that has accumulated
on the floor. As the Steam Mop uses only a small amount of water, it may not be
enough to rinse o the accumulation of residue that the steam is bringing to the
surface. We suggest rinsing the floor with water only, letting it dry, and then steam
mopping again with a clean Dirt Grip pad. One or more rinses will generally remove
the residue.
• A more stubborn case may require you to rinse the floor with a mix of one
part vinegar and two parts water* (but DO NOT put any cleaning solutions
or chemicals into the Steam Mop’s water tank.)
*Please consult your flooring manufacturer’s care and maintenance instructions
before applying any cleaning products or solutions.
It’s hard to push/pull the Steam Mop.
• The Steam Mop might be hard to push/pull if the Dirt Grip pad isn’t wet
enough. It should get easier to push/pull the Steam Mop after it’s been running
for a few minutes.
• An overly dirty pad could also result in a harder push/pull experience.
We recommend flipping the pad over or using a clean pad.
TROUBLESHOOTING GUIDE
Can I use the Steam Mop on carpets?
• No, the Steam Mop is not designed for carpet cleaning.
What surfaces can I use the Steam Mop on?
•
The Steam Mop is designed for use on all sealed hard-floor surfaces.
We recommend that you first test an isolated area of the floor surface to be cleaned
as well as review the use and care instructions from your floor manufacturer.
WARNING: DO NOT use on leather, wax-polished furniture, synthetic fabrics,
velvet, or other delicate, steam-sensitive materials.
NOTE: On surfaces treated with wax and on some unwaxed floors, the sheen
may be removed by the heat or steam action of the unit. Test an isolated area
of flooring first to see if sheen is aected.
Can I put something other than water in the water tank?
• DO NOT add cleaning solutions, scented perfumes, oils, or any other chemicals
to the water used in this appliance, as this may damage the unit or make it
unsafe for use. We recommend using distilled water in your Steam Mop.
TROUBLESHOOTING GUIDE

12 13sharkclean.com
NOTES ONE (1) YEAR LIMITED
WARRANTY
Product Registration
Please visit registeryourshark.com or call 1-800-798-7398 to register your new Shark®
product within ten (10) days of purchase. You will be asked to provide the store name, date
of purchase, and model number, along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety
notification. By registering, you acknowledge you have read and understood the
instructions and the accompanying warnings set forth in this owner’s guide.
The 1-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of 1 year from the date of purchase when it is used under normal household conditions and maintained
according to the requirements outlined in this instruction manual, subject to the following conditions
and exclusions.
What is covered in my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced for up to 1 year from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the
receipt date of the replacement unit, or the remainder of the existing warranty, whichever is greater. If
the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered in my warranty?
Our Customer Care/Product Specialists are available to provide all the warranty service options available
to you, including the possibility of upgrading to our VIP Warranty Service Options for select product
categories.
1. Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads, batteries, etc., which
require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not
covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A
fee of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or
replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or repairs, service, or alteration to the
product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service
1. If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit sharkclean.com/support for product care/maintenance self-help. Our Customer
Care and product specialists are also available at 877-581-7375 to assist with product support and
warranty service options.
How to initiate a warranty claim
You can call 800-798-7398 to have a Customer Care specialist assist you. Please note, you must call
800-798-7398 to initiate a warranty claim. Return and packing instruction information will be provided at
that time.
Replacement batteries are available for purchase at sharkclean.com/batteries.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the
above may not apply to you.

14 15sharkclean.com
NOTES NOTES

@sharkcleaning
SharkNinja Operating LLC
US: Needham, MA 02494
1-800-798-7398
sharkclean.com
Illustrations may dier from actual product. We are constantly striving to improve our products,
therefore the specifications contained herein are subject to change withoutnotice.
For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents.
SHARK and STEAM POCKET are registered trademarks of SharkNinja Operating LLC.
DIRT GRIP, GENIUS, and STEAM BLASTER are trademarks of SharkNinja Operating LLC.
© 2018 SharkNinja Operating LLC
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