Holme SM-04 User manual

Model No: SM-04, SM-04B
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am –6pm & Saturday 9am –1pm
Or visit us at www.productcareuk.com
IMPORTANT:
RETAIN FOR FUTURE REFERENCE
Steam mop
User guide

Contents
2
Page
Safety instructions
…………………………….………
3
Steam mop overview
………………………………....…
6
Assembly
……………………………….……
7
Filling the water tank
……………………………………
8
Using
your steam mop
……………………………………
9
Storing your steam mop
……………………………………
13
Problem solving
……………………………………
15
Guarantee
……………………………………
17
Customer
services
……………………………………
18
Spare parts
……………………………………
19
Connection to the mains supply
……………………………………
20
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am –6pm & Saturday 9am –1pm
Or visit us at www.productcareuk.com
Thank you for purchasing your Holme Steam Mop.
With a three corner mop head for flexible cleaning and an ergonomic
handle for comfort, cleaning your floors has never been so easy.
What’s more, you can rest assured in the knowledge that the
detergent free sanitisation kills most known household germs whilst
also being good for the environment.
To get the best from your new cleaner, take a few moments to read
these instructions, and keep them in a safe place for future reference.
Should you require any further assistance, our friendly Product Care
team will be happy to help.

Safety instructions
3
IMPORTANT SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
WARNING:
It is hazardous for anyone other than a competent person to
carry out any service or repair operation that involves the
removal of a cover which gives protection against exposure to
electrical parts.
If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons
in order to avoid a hazard.
This product is intended for household use only.
Do not use outdoors.
This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have
been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved.
Children should not play with the appliance. Cleaning and user
maintenance should not be made by children unless they are
older than 8 and supervised. Keep the appliance and its cord
out of reach of children less than 8 years.
Do not operate this appliance for anything other than its
intended use.
Do not immerse in water or other liquids for cleaning

Safety instructions
4
•Do not direct steam at people, animals, electrical outlets,
or equipment containing electrical components.
•Unplug from outlet when not in use. Do not leave steam
mop unattended while plugged in.
•Do not use with damaged cord or plug.
•Do not use steam mop if it has been dropped, damaged,
left outdoors or dropped into water.
•Keep the steam mop away from water; do not allow it to
get wet. If unit is wet, do not plug unit into wall socket or
turn unit on.
•Do not handle steam mop with wet hands.
•Do not pull or carry by cord, use cord as a handle, close
door on cord, pull cord around sharp corners or edges, or
expose cord to heated surfaces.
•Do not unplug by pulling on cord.
•To protect against electrical shock do not immerse cord,
plug, or appliance in water or other liquid.
•Unplug from the mains outlet when not in use, before
putting on and taking off parts, and before cleaning.
•The use of accessory attachments not recommended by
the appliance manufacturer may cause fire, electric shock
or injury. Only use the accessories supplied by the
manufacturer.
•Do not let the cord hang over the edge of the worktop, or
touch hot surfaces.
•Never remove parts from the appliance such as the screws
and so on.
•The filling aperture must not be opened during use.

Symbol IEC 60417-5597 (2002-10) is used on the unit to
indicate the following:
•This unit operates with hot water vapour (steam), to avoid
scalding and burns take extra care when in use.
Safety instructions
5
•Do not use appliance in an enclosed space filled with vapor
given off by oil-based paint, paint thinner, some moth
proofing substances, flammable dust, or other explosive or
toxic vapors.
•Do not use on leather, wax polished furniture or floors,
synthetic fabrics, velvet or other delicate, steam-sensitive
materials.
•Do not immerse unit in water or other liquids.
•Never put descaling, aromatic, alcoholic or detergent-based
products into the steam mop, as this may damage the unit.
•Close attention is necessary when used near children.
•Do not store with a wet mop pad still attached.
•Using distilled or demineralized water will maximize the
performance of your steam mop.
•Use extra care when cleaning on stairs.
•Do not use steam for space heating purposes; household
use only.
•Use on waxed or some unwaxed floors may diminish
glossiness. Do not use on unsealed wood floors. Test in an
inconspicuous area or check the care instructions from your
flooring manufacturer.

Steam mop overview
6
7
11
1
1
Handle
7
Measuring
jug
2
Cord storage
8
Funnel
3
Adjustable
height
9
Mop pad
4
Main
body
10
Carpet glider
5
ON/OFF switch
11
Water
tank
6
Mop
head
12
Power
cord
5
8
9
10
12
2
3
4
6

Before using your steam mop:
Remove all packaging and lay out the separate components.
Check the steam mop after unpacking for any visual damage such as:
•Misaligned or damaged parts
•Damage to the main body and separate components
•Damage to the plug or cable.
If you can see any damage do not use the steam mop and refer to
page 19.
Assembly
7
Slot the handle into the top of the body of the steam
mop.
You may need to push the stud on the handle
inwards to fully insert the handle.
IMPORTANT: Ensure the stud on the handle
protrudes through the hole in the housing on top of
the steam mop.

Filling the water tank
8
Remove the cap from the water tank.
Rotate the cap anti clockwise and remove.
Fill the measuring jug with water and then fill the water tank using the
funnel to make sure all the water goes in the tank.
Fill the tank to the maximum fill line.

9
Using your steam mop
IMPORTANT: Never use the steam mop without the cleaning
pad correctly fitted.
Fasten the cleaning
mop pad on the
base.
Tighten the drawstring
and toggle.

10
Using the steam mop
The light on the front of the main body will illuminate
green when the steam mop is switched on.
Wait 40 seconds for the water to heat.
If the unit is left to stand in the upright position then it will
not steam and the green light will flash. After tilting the
steam mop backwards for use, the green light will go solid
and it will begin steaming.
Plug the steam mop into a mains socket and turn the power on.
Press the ON/OFF switch on the side of the steam mop body to turn
the mop ON.
As the water tank begins to empty, the light may flash between green
and red. This means you will need to put the steam mop in the upright
position and refill the water tank as per page 8. If the light turns
constant red, the tank will be empty and you should refill the water
tank.
Note: The mop takes approximately 15 seconds to stop steaming when
put back in the upright position.

11
Using the steam mop
In the upright position the steam mop will create a little bit of
steam, but it will stop after a short period standing still.
When the handle of the steam mop is reclined or moved
then it will start pumping and will start creating steam.
To recline the handle, place your foot over the shoe symbol
on the side of the mop head and gently pull the handle
downwards.

12
Using the steam mop
On carpets, use the carpet glider.
Place the mop head into the carpet glider.
Note: The mop head does not attach to the carpet glider but
just sits in it.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am –6pm & Saturday 9am –1pm
Or visit us at www.productcareuk.com

13
Storing the steam mop
When you have finished cleaning your floor, switch the steam
mop off.
Switch the power off at the plug socket and remove the plug.
Remove the cleaning pad from the base of the mop head.
The pad is machine washable at a maximum temperature
of 40ºc. Always use a mild detergent.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am –6pm & Saturday 9am –1pm
Or visit us at www.productcareuk.com
IMPORTANT:
Never use bleach or fabric softener when washing the pad.
Leave the pad to dry for at least 24hrs.
Never store the steam mop with the pad fitted.

14
Storing the steam mop
Wind the power cord around the top and bottom
cord grips on the handle.
Before you clean the appliance, disconnect the mains plug
from the wall socket.
To clean the exterior of the device, use a damp, soft cloth and
mild detergent.
NEVER IMMERSE THE STEAM MOP IN WATER
When wiping off the main body, do not allow moisture in the
area around the power knob.
If the steam mop is damaged, contact the customer service
helpline.
Care of your microfibre cleaning pads
Wash pads in warm water, no more than 40 degrees.
Wash separately. Do not use fabric softener and do not
tumble dry. Dry on a line.
Should there be any loose threads on the microfibre pad,
carefully cut the threads with scissors.
Do not try to pull any threads or cut at the base.
Note: The top power cord grip can be rotated so
the power cord cable can be easily removed
when needed.
Cleaning and care

Problem solving
PROBLEM POSSIBLE PROBLEM POSSIBLE SOLUTION
Trouble
assembling
steam mop
1. Difficult to
assemble handle.
1. You may need to push the stud on the handle
inwards to fully insert the handle.
2. Difficult to attach
mop pad.
2. Lay the mop pad on the floor and lift the steam
mop head, placing onto the pad. Pull the corners
of the pad around the edge of the head and
tighten by squeezing the sides of the toggle and
pulling the string tight.
3. Difficult to attach
carpet glider.
3. Lift the mop and place the head into the side of
the carpet glider that has space for the mop head.
The mop head rests in the glider and does not click
into place.
Filling and
emptying the
water tank
1. Difficult to fill
water tank.
1. Locate the cap on the side of the body, turn the
cap anticlockwise and lift to remove. Leave
attached to string. Place the funnel provided into
the hole, fill up the measuring jug and pour the
contents into the water tank to the ‘max fill’ line.
Place the cap back into the water tank on the side
of the body, turning clockwise to tighten.
2. Difficult to empty
water tank.
2. As above, turn the cap anticlockwise and
remove. Lift the mop and empty any remaining
water into a bucket or sink, making sure to guide
the water from the hole in the main body carefully.
The steam mop
won’t run/
Light
on the steam
mop not
working
1. There is no power
to the appliance.
1a. The appliance may not be plugged into the
electrical socket correctly. Ensure the plug is
pushed in securely.
1b. The power switch on the side of the body may
be set to ‘off’. If it is, switch to ‘on’.
1c. The electrical socket may not be working
properly. Check the fuse and breakers or consult
an electrician.
1d. The power cord may be damaged. If it is it
must be replaced by the manufacturer or similarly
qualified person. Contact customer services.
15
Cannot adjust
the handle
1. Difficult to adjust
handle.
1.
Press and hold the black extension lock on the
handle downwards. Slide the steel pole, up or down,
to the correct length
and release the lock back
upwards to secure.

Problem solving
PROBLEM POSSIBLE PROBLEM POSSIBLE SOLUTION
The light is on
but the
appliance is not
steaming
1. The water tank is
empty.
1. Fill the supplied measuring jug with water and
follow instructions on page 8 of the instruction
manual provided.
2. The steam mop is
upright.
2. This product features automatic cut-off in the
upright position. Tilt the steam mop backwards
like a vacuum cleaner to start steaming.
There is a
strange smell
coming from
the appliance
1. First time using
product.
1. If this is the first time you are using the mop,
continue using the product. The smell may be due to
new parts being heated up for the first time.
2. The product may be
faulty.
2. Discontinue use if problem persists and contact
customer services.
16
The mop is not
picking up dirt
but the unit is
steaming
1. The mop pad is
not attached to the
steam mop.
1. Attach the mop pad to the steam head as per
page 9 of the instruction manual provided.
2. The mop pad is
saturated with dirt.
2. Wash the microfibre mop pad following
guidelines on page 14 of the instruction manual
provided.
Parts have
broken/need
replacing
1. Either the water
tank cap, mop pad,
carpet glider,
measuring jug,
funnel or handle
have broken or been
lost.
1. Call customer services or visit the website
detailed at the bottom of this page.
2. None of the
above
have broken but
another part has.
2. Discontinue use and contact customer services
using the details on the bottom of this page.
I have lost the
instruction
manual
provided
1. The instruction
manual has been
lost or misplaced.
1. It is important to have a copy of the instruction
manual. Visit www.productcareuk.com or contact
customer services using the details provided on
the bottom of this page.

Guarantee
This product is guaranteed for 12 months from the date of the original
purchase. If any defect arises due to faulty materials or workmanship
the faulty product must be returned to the place of purchase.
Refund or replacement is at the discretion of the retailer.
The following conditions apply:
•The product must be returned to the retailer with the original
proof of purchase.
•The product must be installed and used in accordance with the
instructions contained in this instruction guide and any other
instructions for use which has been supplied.
•It must be used for domestic purposes only and for its intended
use.
•This guarantee does not cover wear and tear, damage, misuse or
consumable parts.
This does not affect your statutory rights.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am –6pm & Saturday 9am –1pm
Or visit us at www.productcareuk.com
17

This symbol is known as the 'Crossed-out wheelie bin Symbol'.
When this symbol is marked on a product/batteries, it means that
the product/batteries should not be disposed of with your general
household waste. Only discard electrical/electronic/battery items
in separate collection schemes, which cater for the recovery and
recycling of materials contained within. Your co-operation is vital to
make sure the success of these schemes and for the protection of
the environment. For your nearest disposal facility, visit
www.recycle-more.co.uk or ask in store for details.
We reserve the right due to possible changes to design to alter the
instruction manual without prior notice.
Disposal information
Customer services
18
Produced for:
Asda stores
Ltd.
Leeds
LS11 5AD
We’re here should you need us
For Customer Services & Spare Parts please call
0345 209 7461
Opening times: Monday - Friday 8am –6pm &
Saturday 9am –1pm
Or visit us at www.productcareuk.com

19
Spare parts
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am –6pm & Saturday 9am –1pm
Or visit us at www.productcareuk.com
Carpet Glider Mop Pad
Measuring Jug
Funnel Handle

20
Connection to the mains supply
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am –6pm & Saturday 9am –1pm
Or visit us at www.productcareuk.com
WARNING- THIS APPLIANCE MUST BE EARTHED
This appliance is designed to operate from a mains supply of AC230V
-240V ~ 50/60HZ.
Check that the voltage marked on the product corresponds with
your
supply voltage.
This product is fitted with a 13A plug complying with BS1363.
If this plug is unsuitable or needs to be replaced, please note the
following:
Important: The wires in the mains lead are coloured in accordance
with the following code:
GREEN/YELLOW-EARTH
BLUE-NEUTRAL
BROWN-LIVE