ninjakitchen.com
ninjakitchen.com
TROUBLESHOOTING GUIDE
WARNING To reduce the risk of shock and unintended operation, turn power o and
unplug unit before troubleshooting.
Unit moves on counter while processing.
• Make sure the countertop and the feet of the unit are clean and dry.
Frozen treat is liquid, not solid, after processing.
• If a base is soft after processing, put the CREAMi Breeze™ Pint back in the freezer for several hours or
until desired consistency is reached.
• For best results, freeze base for at least 24 hours and process immediately after removing from the
freezer. If the processed base is still not firm, try setting your freezer to a colder temperature. The unit
is designed to process bases between 9°F and -7°F.
• The proportion of fat or sugar may be too high in your recipe. Consult the inspiration guide and use
the included recipes as a guide for best results.
Frozen treat looks crumbly or powdery after processing.
• When bases are frozen in very cold freezers, they may come out crumbly. After running a One-Touch
Program, use the RE-SPIN program to make your frozen treat smoother and creamier.
• The proportion of fat or sugar may be too low in your recipe. Consult the inspiration guide and use
the included recipes as a guide for best results.
One-Touch Programs will not illuminate.
• Ensure the unit is plugged into a working outlet before installing the pint. Then press the power
button to select a program.
• Make sure the unit is fully assembled for use. If the unit is powered on and the pint is not installed
correctly, the install light will flash. If the paddle is not installed correctly, the install light will illuminate.
All One-Touch Programs will illuminate when the unit is fully assembled.
• The unit does not allow you to run programs back to back. Between programs, lower the pint and
check the results before running another program.
Install light is flashing.
• The CREAMi Breeze Pint is not installed or is not installed correctly. If the install light is blinking and
the power light is solid, make sure the pint is properly installed, and the lid is fully secured. This can be
verified by ensuring that the arrow on the processing lid is aligned with one of the arrows on the pint. If
both the power light and install light are flashing, make sure the paddle is installed in the processing lid.
Install light is steadily illuminated.
• The CREAMi Breeze Pint is correctly installed, but the paddle is missing or has been incorrectly installed.
Press the release button on the front of the motor base to remove the CREAMi Breeze Pint. Rotate the
processing lid counterclockwise to remove the lid. Be sure the paddle is installed in the lid.
One progress bar light as well as all program lights are flashing.
• The motor has overloaded and needs to be reset. Unplug the unit, remove the pint, and allow the
motor base to cool for approximately 15 minutes before running again.
• Remove the processing lid and paddle. Ensure no ingredients are jamming the lid assembly.
• The ingredients you are trying to process might be too dense. Make sure you are using ingredients
with sugar or fat. Follow the recipes in the inspiration guide for best results.
• Your freezer might be very cold. The unit is designed to process bases between 9°F and -7°F. Change
the setting of your freezer, move the pint to the front of your freezer, or leave the pint out on the
counter for a few minutes before processing.
• DO NOT process a solid block of ice, ice cubes, or hard, loose ingredients.
Middle two segments of the progress bar are flashing.
• There was an error and the program did not successfully complete. Check that the paddle is installed
properly and try running the program again.
Creami Breeze Pint froze at an angle in the freezer.
• For best results, do not process a pint that has been frozen at an angle or scooped out of and then
refrozen unevenly.
• Always smooth out the surface of your treat before refreezing. If the pint is frozen unevenly, put
the pint in the fridge to allow the ingredients to melt. Then whisk to make sure the ingredients are
combined. Refreeze, making sure to place the pint on a level surface in your freezer.
CREAMi Breeze Pint will not release from motor base after processing.
• Wait approximately 2 minutes, then try to remove the CREAMi Breeze Pint again. Hold the release button
on the front of the motor base and twist pint counterclockwise to remove. This may take some force.
• To prevent the CREAMi Breeze Pint from getting stuck on the motor base, make sure the cavity on top of
the paddle is fully dry before processing. Also, when processing dierent bases consecutively, make sure
to rinse and dry the paddle after processing each base. With some recipes, water may freeze between the
paddle and motor base causing them to stick together; drying the paddle between runs will prevent this.
Inside of CREAMi Breeze Pint is scratched.
• Light scratching of the pint is normal after regular use. To keep the pint from scratching, prep
ingredients in a separate bowl and avoid aggressive use of metal utensils in the pint. Clean with
soft, non-abrasive cloths.
CLEANING
Hand-Washing
Wash containers, lids, and paddle in warm, soapy water. Use a dishwashing utensil with a handle to
clean the paddle. Thoroughly rinse and air-dry all parts.
Dishwasher
Containers, lids, and paddle are dishwasher safe (top rack only and should NOT be cleaned with a
heated dry cycle). Ensure the paddle, pint, processing, and lids are all separated before placing them
in the dishwasher. The processing lid should be placed down horizontally.
Processing Lid
Remove the paddle before cleaning the processing lid as ingredients may be stuck under the paddle.
Then run warm water through the paddle release lever and out the drain holes on either side. Position
the lid with the lever side down to fully drain the lid. Then hand wash the lid with warm, soapy water or
place in the dishwasher.
Motor Base
Unplug the motor base before cleaning. Wipe motor base with a clean, damp
cloth. Do not use abrasive cloths, pads, or brushes to clean the base.
Using a damp cloth, wipe the spindle below the control panel after each use.
NOTE: Before cleaning, make sure to remove the Creamerizer™ Paddle from the processing lid by
rinsing the lid and then pressing the paddle latch.
CARE & MAINTENANCE
STORING
For cord storage, wrap the cord with the hook-and-loop fastener near the back of the motor base.
DO NOT wrap the cord around the bottom of the base for storage.
Do store any remaining attachments alongside the unit or in a cabinet where they will not be damaged or
create a hazard.
RESETTING THE MOTOR
This unit features a unique safety system that prevents damage to the motor and drive system should
you inadvertently overload it. If the unit is overloaded, the motor will be temporarily disabled. Should this
occur, follow the reset procedure below.
1 Unplug the unit from the electrical outlet.
2 Allow the unit to cool for approximately 15 minutes.
3 Remove the processing lid and paddle. Ensure no ingredients are jamming the lid assembly.
IMPORTANT: Ensure that maximum capacities are not exceeded. This is the most typical cause of
appliance overload.
DO NOT process a solid block of ice or ice cubes. DO NOT make a smoothie or process hard, loose
ingredients. Fruit must be crushed to release its juice or combined with other ingredients and frozen
before processing.
NOTE: For best results, use a dishwasher to remove stuck-on ingredients.
