SI Helen User manual

Helen
Installation Instructions
400204 |v. 1.0 |3 March 2023

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FCC INFORMATION
This device complies with FCC RF radiation exposure limits set forth for general population.
This device must be installed to provide a separation distance of at least 20cm from all persons
and must not be co-located in conjunction with any other antenna or transmitter. This device
complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation. NOTE: This
equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the the interference by one or more of the following measures:- - - -
Reorient or relocate the receiving antenna. - Increase the separation between the equipment
and receiver. -Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected. - Consult the dealer or an experienced radio/TV technician for help.
Scan the QR code to scan Helen specsheet
Tech Specs

Technical Support: 512.832.6939
Hours of Support: 7:30am - 5pm CST
[email protected]
[email protected]
CONTENTS
Parts in the Box .......................................................................... 4
2 Easy steps to add Helen as a Mesh Router ....................... 5 - 6
2 Easy steps to add Helen as a Zigbee Coordinator............ 7 - 8
Professional Grade Zigbee Coordinator/ Mesh Router ...... 9
Pinouts ........................................................................................ 10
Troubleshooting ......................................................................... 10 - 11

4
PARTS IN THE BOX
Helen - Parts in the Box
(1) White Decora
Wall Trim Plate
(1) Helen (1) 48v Passive
PoE Injector - Brick
(1) Injector Power
Cable
(1) CAT5e (2)J Box
screws
(2)Trim plate
screws

5
Compatible PoE
Switch (not included)
Step 2
Check status LED's,
if LED's stay On the
coordinator is up and
building your Mesh! If
not go to next page.
LED's
Pair button
Local Low Voltage
Power Supply (not
included)
Helen Router Pro-tip
You can see how many hops from coodinatopr and how many shades
are connected to your Helen in the Zigbee Route graph button in TRO.Y
PoE Injector
(included)
OR
OR
2 Easy steps to connect Helen as a
Mesh Router (SI shades come pre-configured)
2 Easy steps to add Helen as a Mesh Router
Step 1
Connect Power

6
If LED's are on, but flash off every 2.5 seconds
could mean you have accidentally connected a Helen of TRO.Y,
this Helen has already been pre-configured as the Coordinator.
Just disconnect it from this power source, and connect it to the
Helen port on TRO.Y
If LED's are off, and flash on every 2.5 Seconds
means this Helen has not yet been configured
as a router. In TRO.Y go to the Device Integration
table and click open Helen network, now hold the
pairing button on Helen until the LEDS flash very
fast, then let go of the pairing button. Once the
LED's stay on solid, your router is up and building
your mesh.
Pair button
2 Easy steps to add Helen as a Mesh Router

7
All SI Shades come pre-commissioned.
Step 1- Ensure TRO.Y is connected to PoE Switch or included PoE
Injector.
Step 2- Locate the Helen with a big pink label on the box marked
Helen of TRO.Y and connect to the Helen port on TRO.Y with
included Cat5 cable. Check status LED's. If LED's stay On the
coordinator is up and building your Mesh!
2 Easy steps to add Helen as a Zigbee Coordinator
2 Easy steps to connect Helen as a
Zigbee Coordinator
Scan QR code for full TRO.Y2
manual details
to PoE

8
If LED's are on, but flash off every 2.5 seconds
could mean you have accidentally connected a pre-configured
Helen mesh router, this Helen has already been configured as
a mesh router. Just disconnect it from TRO.Y and connect to
the included PoE injector, compatible PoE switch or local power
supply and find the Helen marked with the pink Helen of TRO.Y
label to reconnect to TRO.Y
If you are unable to find the pre-configured Helen of TRO.Y,
then we can take any Helen and create a new Zigbee network by
connecting to the Helen port on TRO.Y and go to the Integration
Settings and turn on the Helen Bridge in the Wireless bridge
settings page. TRO.Y will need to be re-booted to start this
process. It may take a minute or two to Initialize and create a
new Zigbee mesh network. When the network is up the LED's on
Helen will stay solid on and you are ready to start adding Zigbee
devices. See TRO.Y manual to see how to add Zigbee devices.
If LED's are off, and flash on every 2.5 Seconds
this Helen has not yet been configured. Since SI shades come
preconfigured, please located the Helen with the pink label that
is marked Helen of TRO.Y and connect to TRO.Y.
2 Easy steps to add Helen as a Zigbee Coordinator

9
Left or Right Din Rail
mounting
Standard single or
multiple gang J Box
Helen - Professional Grade Zigbee Coordinator/ Mesh Router
HELEN - Professional Grade Zigbee
Coordinator / Mesh Router
Choose your mounting:
Helen Router Pro-tip
It is best not to mount Helen in a metal J Box

10
RJ45 Pinout 3.81mm 2 position
N/A (WHT/ORG)
N/A (ORG)
N/A (WHT/GRN)
GROUND (WHT/BLUE)
Data Output +(RxD)(GREEN)
Data Input –(TxD) (GRN)
V+ (WHT/BROWN)
N/A (BROWN)
(+) 1
(-) 2
7 - 48v DC
PINOUTS
TROUBLESHOOTING
Problem Possible Cause Action to Take
Does not
work, and
LED’s are Off
No power Check Power injector, PoE Switch
or TRO.Y to make sure power is
connected to them
Wireless Bridge
setting not
enabled
Ensure the Helen bridge has been
enabled and submitted in the
wireless brodge settings located
in the integration settings of TRO.Y
TRO.Y rmware
not up to date Go to our TRO.Y support web page and download the latest TRO.Y
rmware. Helen requires TRO.Y
to have a rmware version 3.5 or
higher
Pinouts and Troubleshooting
V+ V-

11
TROUBLESHOOTING
Problem Possible Cause Action to Take
Does not
work, and
LED’s are Off
Your TROY
may not be
compatible
Ensure your gateway is labeled
TRO.Y2. Also check the port Helen
is connected is labeled Helen Port.
Does not
work, and
LED’s are
off but ash
once every
2.5 seconds
Helen has
not yet been
congured
For Mesh Router, open Zigbee
network on your coordinator then
hold Pair button down until LED’s
start ashing quickly then let go
of the button and LED’s will stay
on solid.
With TRO.Y open Helen network in
device integration table
For Coordinator, enable Helen
Wireless Bridge setting in TRO.Y
and then reboot TRO.Y
Does not
work, and
LED’s are On
and pulse
off every 2.5
seconds
Helen has been
congured
but is not
connected to
the correct port
on TRO.Y
As a mesh router verify that the
Helen is NOT connected to the
HELEN port on TRO.Y
As a Coordinator verify that the
Helen IS only connected to the
HELEN port on TRO.Y
Troubleshooting

Copyright 2019 US SHADE CORPORATION
Screen Innovations
9715-B Burnet Rd, Suite 400 Austin, TX 78758
512.832.6939
www.screeninnovations.com
400204 |v. 1.0 |3 March 2023