Siemens SISTORE AX User manual

Building Technologies
Fire Safety & Security Products
SISTORE AX
Hard Disk Kit (SATA)
Installation Instructions

Liefermöglichkeiten und technische Änderungen vorbehalten.
Data and design subject to change without notice. / Supply subject to availability.
© 2009 Copyright by
Siemens Building Technologies
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prior express written authorization, nor to use it for any purpose other than for which it was delivered to him.
Contacting us
If you have questions or suggestions regarding the product or this documentation,
please contact our Customer Support Center.
Intranet: Customer Support Center
Internet: Worldwide contacts
E-Mail: [e-mail]
Tel.: [phone]
Copyright
Copyright 2007 © Siemens Fire & Security Products GmbH & Co. oHG.
All rights reserved.
Siemens Fire & Security Products GmbH & Co. oHG confers upon the purchaser
the right to use the software.
It is not permitted to reproduce this manual in whole or in part or translate it into
another language without our written consent.

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Contents
1Introduction.............................................................................................5
2Safety .......................................................................................................6
2.1 Target readers...........................................................................................6
2.2 Work safety information ............................................................................6
2.2.1 General information...................................................................................6
2.2.2 Transport...................................................................................................6
2.2.3 Setup.........................................................................................................7
2.2.4 Installation.................................................................................................8
2.2.5 Service and maintenance .........................................................................8
2.3 Meaning of the written warning notices ....................................................9
2.4 Meanings of the hazard symbols..............................................................9
3Directives and standards.....................................................................10
4Overview SISTORE AX devices...........................................................11
4.1 SISTORE AX4 Lite V2.0.........................................................................11
4.2 SISTORE AX8/AX16 250/100 V2.8........................................................11
4.3 SISTORE AX8/AX16 500/200 V3.6........................................................12
4.4 SISTORE AX HDD extension kit (SATA)................................................12
5Technical check ....................................................................................13
5.1 Verification of primary HDD ....................................................................13
5.1.1 Config issues?.........................................................................................14
5.1.2 Normal booting?......................................................................................14
5.1.3 Message displayed?...............................................................................14
5.1.4 Booting without HDD?.............................................................................14
5.2 Verification of secondary HDD................................................................15
5.2.1 Normal booting?......................................................................................15
5.2.2 Booting without HDD?.............................................................................15
6Installation and replacement of hard disk drives..............................16
6.1 Replacement of the primary HDD in SISTORE AX4 Lite V2.0...............16
6.2 Replacement of the primary HDD in SISTORE AX8/AX16 250/100
V2.8.........................................................................................................19
6.3 Installation of the extension HDD in SISTORE AX8/AX16 250/100
V2.8.........................................................................................................22
6.4 Replacement of the primary HDD in SISTORE AX8/AX16 500/200
V3.6.........................................................................................................25
6.5 Installation of the extension HDD in SISTORE AX8/AX16 500/200
V3.6.........................................................................................................28
6.5.1 Installation of the 1st additional hard disk...............................................29
6.5.2 Installation of the 2nd additional hard disk underneath the CD/DVD
drive ........................................................................................................31
7Functional test.......................................................................................34
7.1 Preconditions ..........................................................................................34
7.2 Test procedures......................................................................................34
8Appendix................................................................................................35
8.1 Troubleshooting ......................................................................................35
8.1.1 SISTORE AX4 Lite V2.0.........................................................................35
8.1.2 SISTORE AX8/AX16 250/100 V2.8 and SISTORE AX8/AX16
500/200 V3.6...........................................................................................35
8.1.3 SISTORE AX RAS..................................................................................36
8.2 Packaging for returning the HDD............................................................37
9Disposal.................................................................................................38

Introduction
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1 Introduction
This document describes the required procedures to
zextend SISTORE AX devices with one or two extension HDDs (Hard Disk
Drives)
zreplace faulty HDDs
This document consists of the following chapters:
zOverview SISTORE AX devices
zTechnical check
zInstallation and replacement of SATA Hard Disk Drives for SISTORE AX models
fitted with SATA HDD technology
zFunctional text
zAppendices
IMPORTANT HDDs in SISTORE AX shall only be installed by qualified service personnel.
IMPORTANT
This document covers the fitting of SATA hard drives into SISTORE AX devices
based on SATA HDD technology. SATA HDDs are not compatible with previous
versions of SISTORE AX based on IDE (PATA) HDD technology. Please refer
to the SISTORE AX service concept for a compatibility matrix.

Safety
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2 Safety
2.1 Target readers
The instructions in this document are designed for the following target readers:
Operational startup personnel
Qualification Activity Condition of the equipment
Technical training for building or
electrical installations. Puts the product into operation for the first time. The product is not yet installed and configured.
2.2 Work safety information
2.2.1 General information
zRead the general safety precautions before operating the device.
zFollow all warnings and instructions marked on the device.
zKeep this document for reference.
zAlways pass this document on together with the product.
zAny national or local safety standards or laws that apply to the development,
design, installation, operation or disposal of a product must be adhered to in
addition to the instructions in the product documentation.
Liability claim
zDo not connect the device if it is damaged or any parts are missing.
zDo not make any changes or modifications to the device unless they are ex-
pressly mentioned in this manual and have been approved by the manufacturer.
Unauthorized changes will void the user's authority to operate the equipment.
zUse only spare parts and accessories approved by the manufacturer.
Burn hazard
Do not touch the housing of the device while it is in operation
Radio interference with other devices in the environment
zThis is a Class A device. This equipment may cause radio interference in a
residential installation. In this case the user is encouraged to perform
appropriate measures to correct the interference.
2.2.2 Transport
Damage during transport
zKeep the packaging material for future transportation.
zDo not expose the device to mechanical vibrations or shocks.
zDo not carry two or more HDDs with one stacked on top of another.
zDo not let HDDs bump against each other.
zDo not leave the HDD in a vertical position without putting it in a container.

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2.2.3 Setup
Damage due to unsuitable mounting location
zObserve the environmental requirements recommended by the manufacturer.
zDo not operate the device close to sources of powerful electromagnetic
radiation.
zProtect the device against moisture.
zDo not operate the device in excessively dusty places.
zDo not expose the device to mechanical vibrations or shocks.
zPut a shock-absorbing and antistatic material on the desk where the HDD is to
be handled (the antistatic material should be put on top of the shock-absorbing
material).
zDo not press on the top of the button of the drive.
Damage to the device due to lack of ventilation
zDo not block or cover the ventilation openings of the device.
Damage to the device due to overload
zUse only the shielded video interface cable recommended in this document to
ensure compliance with the limits for digital output devices.
Risk of failure of the main device
zPower cables to the main device are to be run separately and have a dedicated,
clearly labelled fuse.
Danger of electrical shock due to insufficient labelling
zTerminals carrying an external voltage supply must be labelled "DANGER –
external voltage".
Danger of electrical shock and damage to the device
zElectrical grounding must meet the customary local safety standards and
regulations.
zHandle the drive care fully by the edges. Do not touch the exposed printer circuit
board or any electronic components.
zWear a wrist strap when handling HDD.
zBefore handling the drive, discharge any static electricity from yourself and your
clothing.
zWith one hand touch an unpainted metal surface, then touch the ESD bag with
the other hand. Remain in contact with the metal surface and the bag for a
minimum of 2 seconds.
Danger of electrical shock due to incorrect connection
zMake sure the device is permanently connected to the electricity supply; a
readily accessible disconnect device must be provided.
Liability claim
zFor reasons of electromagnetic compatibility RS232, USB, audio in/out and
power supply cables must not exceed 3 meters length.

Safety
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Damage to the device due to overvoltage
zConnect the device only to power sources with the specified voltage. Voltage
supply requirements can be found on the power supply unit/type label.
Dangerous situation due to false alarm
zMake sure to notify all relevant parties and authorities providing assistance
before testing the system.
zTo avoid panic, always inform all those present before testing any alarm
devices.
Risk of failure due to incorrect installation
zInstall the fault current circuit breaker for the unit separately from the fault
current circuit breaker for the building.
Danger of electrical shock when using uninsulated tools
zUse only insulated tools during initial startup and when performing maintenance
or repair while the device is running and observe the relevant safety precautions.
2.2.4 Installation
Cable damage due to mechanical load
zWhen connecting the cables, do not apply tensile force and make sure not to
bend or damage them.
Data loss after update
zMake sure to backup all data before updating the device
Mounting and tools
zUse a low-impact screwdriver
zRecommended plane level for mounting: 0.2 mm or less
zSpacing between system cabinets: 1.2 mm or more
2.2.5 Service and maintenance
Risk of electric shock during maintenance
zAlways disconnect the power cable and other cables from the device before
performing maintenance.
Danger of electrical shock while cleaning the device
zDisconnect the device from the mains supply before cleaning it.
zDo not use liquid cleaners or sprays that contain alcohol, spirit or ammonia.

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2.3 Meaning of the written warning notices
The severity of a hazard is indicated by the following written warning notices.
Signal word Type of risk
IMPORTANT Malfunctioning may result.
2.4 Meanings of the hazard symbols
The nature of the hazard is indicated by icons.
Warning of a hazard!

Directives and standards
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3 Directives and standards
This product complies with the requirements of the following European directives.
The EU declaration of conformity is available to the responsible agencies at:
Siemens Building Technologies
Fire & Security Products GmbH & Co. oHG
76181 Karlsruhe
Germany
European Directive 2004/108/EC ”Electromagnetic Compatibility”
Compliance with the European Directive 2004/108/EC has been proven by testing
according to the following standards:
Emitted interference: EN 55022 Class A
EN 61000-3-2
EN 61000-3-3
Interference resistance: EN 50130-4
European Directive 2006/95/EEC ”Low-Voltage Directive”
Compliance with the European Directive 2006/95/EEC has been proven by testing
according to the following standard:
Safety: EN 60950-1

Overview SISTORE AX devices
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4 Overview SISTORE AX devices
This chapter shows the various SISTORE AX models including the scope of
delivery of devices ex factory and in the Replacement Pool.
4.1 SISTORE AX4 Lite V2.0
Product Name S/W Ordering number Def. HDD Ext. HDD
SISTORE AX4 Lite V2.0 S54569-C50-A13 250 GB -
Scope of delivery ex factory:
zDigital video recorder
zPower cord
zMultilingual User Manuals and multilingual RAS software on CD-ROM
zMultilingual Installation Guide
zInfrared remote control
NOTE
The remote control for SISTORE AX4 Lite V2.0 is not compatible with the SISTORE AX4 Lite V1.0
and vice versa.
Scope of delivery Replacement Pool:
zDigital video recorder
zPower cord
4.2 SISTORE AX8/AX16 250/100 V2.8
Product Name S/W Ordering number Def. HDD Ext. HDD
SISTORE AX8
SISTORE AX16 V2.8 S54569-C71-B13 S54569-C91-B13 250 GB 250 GB 2x250 GB or 2x500 GB
Scope of delivery ex factory:
zDigital video recorder
zPower cord
zMultilingual User Manuals and multilingual RAS software on CD-ROM
zMultilingual Installation Guide
zRack-mount kit
zAssembly screws guide rails for adding hard disk drives
Scope of delivery Replacement Pool:
zDigital video recorder
zPower cord

Overview SISTORE AX devices
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4.3 SISTORE AX8/AX16 500/200 V3.6
Product Name S/W Ordering number Stand. HDD Ext. HDD
SISTORE AX8
SISTORE AX16 V3.6 S54569-C70-B2 S54569-C90-B2 500 GB 500 GB 2x250 GB or 2x500 GB
Scope of delivery ex factory:
zDigital video recorder
zPower cord
zMultilingual User Manuals and multilingual RAS software on CD-ROM
zMultilingual Installation Guide
zRack-mount kit
zAssembly screws guide rails
zScrews for fixing SCSI connector
zInfrared remote control
Scope of delivery Replacement Pool:
zDigital video recorder
zPower cord
4.4 SISTORE AX HDD extension kit (SATA)
Scope of delivery ex factory:
zHard Disk Drive (SATA)
zMultilingual mounting instructions
zBottom bracket and assembly screws
zAssembly screws and guide rails (for SISTORE AX8/AX16 250/100 and
SISTORE AX8/AX16 500/200)
zCable ties (2x)
IMPORTANT SATA HDD kits are not compatible with previous versions of SISTORE AX
based on IDE (PATA) HDDs. Likewise the IDE HDD kits cannot be fitted into
SISTORE AX models based on SATA HDD technology.

Technical check
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5 Technical check
This chapter describes the procedures for the technical verification of defective
SISTORE AX devices. Please note that the procedures described below can only
give an indication of unit condition and the recommended action to be taken.
5.1 Verification of primary HDD
Dispatch the device
to supplier
Faulty device
from customer send device back to customer
Config? ok?
ok?
not ok?
Booting
without
HDD?
not ok?
Display of
message?
not ok?
Normal
booting? ok? Functional Test
not ok?
ok?
ok?
Replacement of
HDD
Chap.
3.1.1
Chap.
3.1.2
Chap.
3.1.3
Chap.
3.1.4
not ok?

Technical check
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5.1.1 Config issues?
1. Verify BNC (SVHS) / VGA switch settings (either switch on the rear of the
device or via Display button on the front of the device)
2. Stop recording when HDD is full
3. Configuration of recording schedule and events
4. Covert camera and colour control settings
5.1.2 Normal booting?
1. Verify System log
2. Verify status of HDD in the Storage menu
3. is it possible to enter the SMART menu from within the unit main menu?
5.1.3 Message displayed?
zDisplay of an HDD error code on the screen
The following list displays a list of relevant HDD error codes. In case one of
these error codes show on the screen the HDD needs to be replaced.
Code No. Description Cause Solution
1 All installed HDDs are
defective. SYS_INFO can not be read Replace HDD and
perform Functional Test
2 All installed HDDs are
defective. DISK_INFO can not be read Replace HDD and
perform Functional Test
3 Creating database
failed.
Creating database failed due to
HDD failure, incompatible HDD,
etc.
Replace HDD and
perform Functional Test
5 HDD installed in
wrong DVR.
The HDD which was formatted
in one AX device was installed in
another AX device (e.g. HDD of
a 9-ch AX was installed in a 16-
ch DVR).
Replace HDD or insert
correct HDD for this
device.
Perform Functional Test.
6
More than two HDDs
are installed in the
DVR, and error codes
2 and 5 occur
simultaneously.
There are 2 HDDs installed. One
HDD has error code 2 problem
and another one has error code
5 problem.
Replace HDD or insert
correct HDD for this
device.
z“Disk Bad” alert in the OSD (Disk bad checks the amount of bad sectors on the
HDD).
zSMART alert in the OSD
zMessage “There is no installed master HDD. Press OK button to shutdown.”
zMessage “Setup not found”.
zWarning message (e.g. “WARNING: Immediately check storage”).
zInitializing message without proper booting and hang-up of the system.
5.1.4 Booting without HDD?
Remove the power supply cable of the HDD and verify if it is working properly.

Technical check
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5.2 Verification of secondary HDD
Normal
booting? ok?
Booting
without
HDD?
Functional Test
not ok? ok?
Faulty device
from customer
Replacement
of HDD
send device back to customer
ok?
Chap.
3.2.1
Chap.
3.2.2
Dispatch device
to supplier
5.2.1 Normal booting?
1. Verify System log
2. Verify status of HDD in the Storage menu
3. Is it possible to call the SMART menu?
5.2.2 Booting without HDD?
1. Remove secondary HDD from the device and verify if the device is working
properly

Installation and replacement of hard disk drives
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6 Installation and replacement of hard disk drives
This chapter describes the procedures to replace faulty HDDs and install
extensions HDDs in the SISTORE AX. Independent of the AX model, in either case
the HDD shall be replaced by the standard HDD model (currently Hitachi 250 GB).
6.1 Replacement of the primary HDD in SISTORE AX4 Lite V2.0
This chapter describes the installation of a HDD unit into the housing of a Digital
Video Recorder of type SISTORE AX4 Lite.
1. First shutdown the device and
disconnect from the power supply.
2. Remove the screws marked in the
picture on the side (2) and on the rear
of the SISTORE AX (3).
3. Lift up the housing cover at the rear of
the SISTORE AX, and lift it off.

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4. Remove the hard disk frame securing
screw and the connection cables, and
slide the frame out of its mounting.
5. After removing the screws, take out the
faulty HDD from the frame and fit
replacement hard disk unit into the
frame (the cable connection side points
towards the inside of the unit), and
secure using the four screws.
6. Connect the two cables – see arrows –
1 x power supply,
1 x data
to the hard disk unit.
7. Secure the hard disk frame including
the hard disk unit in the SISTORE using
the two screws.
NOTE
The Flat cable between front board and main board should be placed as it was. It needs to be placed
on the HDD bracket as displayed in the image.

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8. Now close the SISTORE AX by re-installing the top cover. Secure the cover in
place by re-inserting and tightening the previously removed cover screws.
ÎYou can now start up the SISTORE AX.
The new hard disk capacity will be
displayed in the OSD menu "Storage"
(either in the “Quick Setup” screen or in
the “System Information” screen).
(250 GB)

Installation and replacement of hard disk drives
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6.2 Replacement of the primary HDD in
SISTORE AX8/AX16 250/100 V2.8
These instructions describe the replacement of the primary HDD unit in the
housing of a Digital Video Recorder of type SISTORE AX8 250/100. When
installing a HDD unit in AX16 250/100 proceed in the same manner.
1. First shutdown the device and
disconnect from the power supply.
2. Remove the screws marked in the
picture on the rear (3) and on both
sides of the SISTORE AX (8).
3. Lift up the housing cover at the rear of
the SISTORE AX, and lift it off.
4. Remove the hard disk frame with the
primary HDD by loosening the two
screws – see marking.
5. Push the frame forward and lift it off
from the housing.
6. Remove the cabling.

Installation and replacement of hard disk drives
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7. Remove the primary HDD and fit the
replacement hard disk unit into the
frame, and secure using the four
screws.
IMPORTANT:
Ensure the copper grounding strap is re-
installed as shown.
8. Secure the hard disk frame including
the hard disk unit in the SISTORE using
the two screws.
9. Now close the SISTORE AX with the
cover, and secure this by inserting and
tightening the previously removed
screws.
You can now start up the SISTORE AX.