IBM B01 User manual

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IBM S/390® Integrated Server 3006 ---
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Service Guide
ModelBOl

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IBM S/390® Integrated Server 3006
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Service Guide
ModelBOl
SY24-6161-01

Note! ----------------------------------~~~--------------------------------------------~
' .. :- .
Before using this information and the product it supports, ~~. sure to read the general information under "Notices" on page xi.
Second Edition (May 1999)
This edition, SY24-6161-01, applies to the IBM System/390® Integrated Server version 3.0 and licensed internal code version 2.10
and to all subsequent releases
of this product until otherwise indicated in new editions or Technical Newsletters.
Changes are made periodically to the information
h~rein; any such changes will be reported in subsequent revisions or Technical
Newsletters.
Publications are not stocked at the address given below. U.S. customers can order publications by calling the IBM Software
Manufacturing Solutions at 1-800-879-2755. Outside the U.S., customers should contact the IBM branch office serving their locality.
A form for readers' comments is provided at the back of this publication.
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes
appropriate without incurring any obligation to you.
© Copyright International Business Machines Corporation 1999. All rights reserved.
Note to U.S. Government Users -Documentation related to restricted rights -Use, duplication
or disclosure is subject to
restrictions set forth in GSA ADP Schedule Contract with IBM Corp.
c

Contents
)
© Copyright IBM Corp. 1999
Notices
Electronic Emission Notices
Trademarks
.......... .
~tatement of Limited Warranty
Safety ............. .
Safety Notices ..... .
Laser Safety Information
Laser Compliance
World Trade Safety Information
Preface ........... .
Who Should Use This Guide
How This Book Is Organized
Chapter 1. START
Problem / Service Activity Start List
Chapter 2. Solving Problems
OS/2 Problems ........ .
Sequence of events from a power up
Chapter 3. P/390 Processor Card
Processor Unit Problem/Action List
· .... xi
· .... xi
· .... xii
· ... xiii
· ... xvii
· ... xvii
· ... xvii
· ... xvii
· ... xviii
xix
xix
xix
1
1
....... 3
3
3
....... 7
7
Description .............. . . . . .. ..... ....... 7
Installing P/390 Hardware and Software . . . " ....... 8
Diagnostics ................................ ....... 8
Procedure ............................... . ...... 9
STOPPED and DOWN Displayed on the System/390 HI Activity Display 10
P/390 Error Messages . . . . . . . .
11
AWS Message Format ................. 11
Chapter 4. PCI/ISA BUS and Adapters ....... .
Start of Repair for PCI-ISA Bus and Adapters ..... .
Description of the PCI/ISA BUS
..... .
Maximum Configurations ....... .
Adapter Plugging Rules for PCI/ISA slots
PCI/ISA Slots
.............. .
SBC/PCI/ISA Bus Structure -Logical View
SBC/PCI/ISA Bus Structure -Physical View
Solving Adapter Problems
PCI Bus Isolation ..... .
Token-Ring Adapter
Adapter LEDs and Labels
Labels
.......... .
LEOs
........... .
Adapter Communication Problems
Adapter Cable ........ .
Configuration Settings
.... .
NDIS 2 Device Driver Messages
13
13
13
....... 13
14
. ........... 15
16
17
18
18
19
19
19
20
21
21
22
23
iii

iv Service Guide
Diagnostics .....
EtherJet PCI Adapter
Diagnostic LEOs
Common Problems and Solutions
Diagnostics
......... .
Adapter Address
............. .
Fast Ethernet Cabling
....... .
RS422 Adapter
....... ...... .
Connector Pin Assignment
Setup Jumpers
..... .
RS422 Adapter Card Layout
RS422 Diagnostics
Multiport Model 2 Adapter
Overview ....... . ..... .
Setting the Option Switch
SW1 ..... .
Wide Area Connector (WAC) Adapter
Electrical Interface Board (EIB) Cable Connections
Diagnostics ....... .
Error Messages
Installing the EIB
WAC Switch Settings
S/390 PCI Channel Adapters
Channel Diagnostics
Invoking Channel Diagnostics
Chapter
5. SCSI BUS and Devices
Start of Repair for SCSI Bus and SCSI Devices
Description of the SCSI Bus
...... .
SBC SCSI Interface ............. .
Terminating the SBC SCSI Interface
Attached Devices
Service Tips .......... .
Differential SCSI Adapter
Terminating the AHA-2944UW
Service Tips ..... .
Diagnostics ............. .
CD-ROM .............. .
CDROM Drive LED Descriptions
CD-ROM Drive Problems
4MM DAT Tape ................. .
Using the Drive
......... .
4MM OAT Tape LED Descriptions ..... .
Loading and Unloading Data Cartridges
Cleaning the Drive
.............. .
Chapter
6. Single Board Computer and Attached 1/0
Start of Repair for I/O and Service Processor (IOSP)
Description and Layout of the Single Board Computer (SBC)
10SP Bus Structure . . . . . . . .
Configuration Jumpers
CPU Speed Jumpers
BIOS Operation
BIOS Errors
Running
AMI BIOS Setup
28
30
30
30
31
31
32
33
33
33
34
34
36
36
36
38
38
38
40
40
42
43
43
44
45
45
45
46
46
46
46
46
46
46
47
48
48
48
48
48
48
49
50
51
51
51
53
54
54
55
56
58

)
)
:~
i,' ~_J
AMIBIOS Setup Main Menu ....... .
Default P/390 Settings for SBC BIOS Setup
Auto Configuration Options
......... .
Auto Configuration with Optimal Settings
..... .
Auto Configuration with Fail Safe Settings . . . . . .
Save Settings and Exit . . . . . . . . . . . .
Exit without Saving . . . . . . . .
Key Conventions .
.. . . . . .
BIOS Beep Codes . . . . . . . .
BIOS Error Messages
ISA BIOS NMI Handler Messages
Single Board Computer Diagnostics
Diskette Drive
.......... .
Diskette Drive LED Descriptions
Diskette Drive Problems
Resolving Keyboard, Monitor, and Mouse Problems
Chapter 7. SSA RAID Adapter, SSA, and RAID
SSA Maintenance Procedures (MAPs) ..... .
How to Use the MAPs
...... ............. .
SSA START ............. . ............... .
Service Request Numbers (SRNs)
The SRN Table
......... .
Using the SRN Table
..... . ......... .
Software and Microcode Errors . . . . . . . . . . .
SSA Loop Configurations that Are Not Valid
SSA -LINK ERRORS
SSA -Intermittent Link Error
SSA -RAID ERRORS ..... .
SSA -Repair Verification ........... .
General Information About the SSA RAID Adapter, SSA, and RAID
SSA Interfaces for Eight or Less Drives
......... .
SSA Plugging Rules for Eight or Less Disk Drives
SSA Interfaces for Greater Than Eight Drives ..... .
SSA Plugging Rules for Greater than Eight Disk Drives
SSA Loops and Links
Loops and Data Paths
Rules for SSA Loops
RAID Functions
Hot Spares
RAID-5
Array States
Good State
Exposed State
Degraded State
Rebuilding State
Offline State
SSA Link ...... .
Link Status Lights
Using the SSA Service Tools
SSA Service Aids
Set Service Mode Service Aid
Format Disk Service Aid
Certify Disk Service Aid
58
60
62
62
62
63
63
63
64
65
68
69
70
70
70
71
73
74
74
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77
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81
83
88
90
· .... 109
· ... 110
· .... 111
· .... 111
· .... 112
· .... 112
· .. 113
· ... 113
· ... 114
· ... 115
· .. 115
· .. 115
· .. 115
· .. 115
· ... 115
· ... 116
· ... 116
· ... 116
· ... 117
· ... 118
· ... 119
· ... 119
· .... 119
· .. 120
·
.... 120
Contents V

The Identify Function .............................. 120 1f1i
Running the SSA Service Aids .......................... 121 ~
Finding the Physical Location of a Device . . . . . . . . . . . . . . . . . 125
Finding the Device When Service Aids Are Available
........... 125
Finding the Device When No Service Aids Are Available
..... 125
The Event/Error Logger Utility
.......................... 126
Analyze SSA Event Log
............................ 126
Dump SSA Event Log
............................. 127
Terminate SSA Event Log
........................... 127
Modify Event Logger Time Out
........................ 127
Using the SSA Configurator Functions
........ . . . . . . . . 128
Running the SSA Configurator ............ . . . . . .. .... 129
Chapter 8. Removal and Replacement Procedures . . . . . .. .... 141
S/390 Integrated Server FRU Types ......... ........ . ... 142
Power Off Procedures
................................ 142 If. :jli
Logic Adapter FRUs ................................. 144 ~'
P/390 Card Removal and Replacement ..................... 144 -I
Removing the P/390 card ...................... .... 144
Replacing the P/390 Card
........................... 144
RS422 Adapter Removal and Replacement . . . . . . . . . . . . 145
Removing the RS422 Adapter
............ ............ 145
Replacing the RS422 Adapter ............ ............ 145
Differential SCSI Adapter Removal and Replacement ............ 146
Removing the SCSI Adapter ............ ....... . 146
Replacing the SCSI Adapter ..................... . ... 146 dj(.
Communication Adapters Removal and Replacement ....... .... 147 'l,;
Removing the Communication Adapters .............. . 147
Replacing the Communication Adapters . . . . . . . . . .. 147
Channel Adapter Removal and Replacement . . . . . . . . . . . . . 149
Removing the Channel Adapter ........................ 149
Replacing the Channel Adapter ........................ 149
SSA RAID Adapter Removal and Replacement ................ 150
Removing the SSA RAID Adapter ................. . ... 150
Replacing the SSA RAID Adapter ...................... 150
Extender Card (SSA Loop) Removal and Replacement ........... 151
Removing the Extender Card (SSA Loop) . . . . . . .. . ... 151
Replacing the Extender Card (SSA Loop) .................. 151
Single Board Computer Subsystem FRUs . . . . . . . . . . . . . . . . . . . 152
SBC Card Removal and Replacement . . . . . . . . . . . . . . . 152
Removing the SBC Card
....... ......... . . . . . . . . . . 152
Replacing the SBC Card
............................ 152
CDROM Drive Removal and Replacement .............. . 154
Removing the CDROM Drive . . . . . . . . . . . . . . . . . 154
Replacing the CDROM Drive . . . . . . . . . . . . . . . . . . . . 154
Diskette Drive Removal and Replacement
................... 154
Removing the Diskette Drive . . . . . . . . . . . . . . . . 154
Replacing the Diskette Drive . . . . . . . . . . . . . . . . . 154
4MM
OAT Tape Drive Removal and Replacement .............. 154
Removing the 4MM
OAT Tape Drive ..................... 154
Replacing the 4MM OAT Tape Drive
..................... 155
Power and Mechanical FRUs ............................ 156
OCA (Offline Converter Assembly) Removal and Replacement . . . . . 156
Removing the OCA
............................... 156
vi Service Guide

)
Replacing the OCA ............................... 156
MDAlMSA (Motor Drive Assembly I Motor Scroll Assembly) Removal and
Replacement
...................................... 158
Removing the MDA
............................... 158
Replacing the MDA ............................... 158
Removing the MSA
............................... 158
Replacing the MSA ............................... 159
IBF (Integrated Battery Feature) Removal and Replacement ........ 160
Removing the IBF ................................ 160
Replacing the IBF
................................ 160
EPO (Emergency Power Off) Removal and Replacement
.......... 161
Removing the EPO Card ............................ 161
Replacing the EPO Card ............................ 161
Adapter 1/0 Cage Assembly Removal and Replacement ........... 162
Removing the Adapter
1/0 Cage ....................... 162
Replacing the Adapter 1/0 Cage ....................... 162
Midplane Removal and Replacement ...................... 163
Removing the Mid Plane Board
........................ 163
Replacing the Mid Plane Board ........................ 163
DASD Subsystem FRUs ............................... 164
Disk Drive Assembly (HDA) Removal and Replacement ........... 164
Removing Array Disk Assembly (HDA) . . . . . . . . . . . . . . . . . . . 164
Replacing the Array Disk Assembly (HDA) ................. 165
Chapter 9. Power .................................. 167
1ST Level Diagram of the Power Sub-System
.................. 168
General Power Terminology ............................. 168
FRU Types ....................................... 168
System Power Status Window ............................ 169
Opening the System Power Status Window .................. 169
Menu Bar ...................................... 170
Display Information
................................. 170
Power Failures ..................................... 172
Over Current Isolation ................................ 190
Diagram of the OCA ................................. 203
OCA Location
.................................... 203
OCA LED Descriptions .............................. 203
OCA Switch Descriptions
............................. 203
Diagram of the MDA ................................. 204
General Thermal FRU Terminology
....................... 204
MSAlMDA Locations ................................ 204
MDAlMSA LED Descriptions ........................... 204
Diagram of the IBF .................................. 205
Internal Battery Feature (IBF)
.......................... 205
IBF Locations
.................................... 205
IBF LED Description
.......... : . . . . . . . . . . . . . . . . . . . . . 205
IBF Switch Descriptions
.............................. 206
.
Diagram of the EPa Card .............................. 207
Machine Emergency Power Off (EPO) ..................... 207
Computer Room Emergency Power Off (EPO) ............... 207
EPO Card Location
................. . . . . . . . . . . . . . . . 209
EPO LED Descriptions
.............................. 209
EPa Switch Description ............................ 209
Contents vi i

Power and Cooling Requirements ......................... 210
Power Enclosure Power Connection ....................... 210
Power and Cooling Specifications ...................... 210
Customer Circuit breaker (CB) ........................ 210
Line Physical Protection ............................ 210
Grounding Specifications ............................ 211
Specifications ..................................... 212
Shipping Specifications
.............................. 212
Service Clearance and Weight Distribution ................... 212
Environmental Specifications ........................... 213
Acoustical Noise Emission Levels ...................... 214
Chapter 10. Service Procedures ......................... 215
Service Procedures Problem/Action List ...................... 215
Collecting I/O Traces and Logs ........................... 217
Summary of operation (AWSABEND.CMD) .................. 217
Snap Shot Dump .................................. 217
P/390 Error Logs ................................... 218
AWSERROR.LOG ................................. 218
POPUPLOG.OS2 ................................. 218
LANTRAN.LOG ................................... 218
AWS3172.LOG ................................... 219
AWS3172.ERR ................................... 219
P/390 I/O Trace (AWSTRACE.LST) ........................ 219
Setting up I/O Tracing by editing the CHAN.TRC File ............. 219
Modifying defaults for P/390 Trace Spooling
.................. 220
Specifying Options for I/O Trace· ......................... 220
Using the Device Debug Facility ......................... 221
Kernel Trace .................................... 221
P/390 Trace Spooling (AWSTRSP.nnn) ..................... 221
Syntax ...................................... 221
Optional Parameters .............................. 221
Sending traces and logs to IBM service (SENDLOG.CMD) ........... 222
Summary of Operation (SENDLOG.CMD)
................... 222
System 390 Integrated Server FTP Site ...................... 223
Change Management Tools ............................. 223
Download Fixpacks ................................ 223
Unpacking Fixpacks ................................ 224
Installing Fixpacks ................................. 224
Setting up an Internet Connection via Modem ................... 224
Creating Diagnostic Diskettes
............................ 230
Procedures ..................................... 230
Configuration Save/Restore Procedures ...:.................. 231
Configuration Save/Restore Steps ........................ 231
Method ....................................... 232
Installing S/390 Integrated Server Software .................... 232
Booting the OS/2 Utility diskettes
........................ 233
Configuring the SSA RAID-5 DASD ....................... 233
Rebooting OS/2 and enabling CBIOS
...................... 235
Partitioning the DASD with FDISK ........................ 235
Installing 10SP Software ............................. 236
Booting OS/2 from SSA and formatting HPFS partitions
........... 237
Chapter 11. OS/2
Utilities ............................. 239
viii Service Guide

ALC.EXE OS/2 Utility ............................... 239
Syntax
...................................... 239
Required Parameters
.............................. 240
Optional Parameters .............................. 240
Examples ..................................... 240
AWSCFG.CMD OS/2 Utility
............................ 240
Syntax ...................................... 240
Optional Parameters .............................. 240
AWSEND.CMD OS/2 Utility ............................ 241
Syntax ...................................... 241
Optional Parameters .............................. 241
AWSMOUNT.EXE OS/2 Utility .......................... 241
Syntax ...................................... 241
Required Parameter .............................. 241
Optional Parameters .............................. 241
Example ..................................... 242
AWSPROF.EXE OS/2 Utility
........................... 242
Syntax ...................................... 242
Required Parameters .............................. 242
AWSSTART.EXE OS/2 Utility .......................... 242
Syntax ...................................... 242
Optional Parameters .............................. 242
AWSSTAT.EXE OS/2 Utility ........................... 243
Syntax ...................................... 243
Optional Parameters .............................. 243
) Example
..................................... 243
Return Codes .................................. 243
CKDALC.EXE OS/2 Utility ............................ 244
Syntax ...................................... 244
Required Parameters .............................. 244
Optional Parameters .............................. 244
Example ..................................... 244
DEV2NAME.CMD OS/2 Utility
.......................... 244
Explanation of Tags ............................ . . 245
Syntax ...................................... 245
Required Parameters .............................. 246
AWSICE OS/2 Utilities ............................... 246
Example
..................................... 246
IPL.CMD OS/2 Utility ................................. 246
Syntax ....................................... 246
Optional Parameters
.............................. 246
Example ..................................... 247
RDEVMAP.CMD OS/2 Utility ........................... 247
Syntax ...................................... 248
Optional Parameters .............................. 248
SENDLOG.CMD OS/2 Utility ........................... 248
Syntax
...................................... 248
Optional Parameters
.............................. 248
Chapter 12. Parts Catalog
............................. 249
) Assembly 1: Covers
................................ 252
Assembly
2: Cage Assembly .......................... 254
Assembly
3: I/O Assembly ............................ 256
Assembly 4: PCI Cage Assembly
........................ 258
Contents ix