Sky Hub User manual

Hello
Look inside to see how to
set up your new Sky Hub
Set Up Guide

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Contents
Get connected
Check
your activation date 5
what’s in the box 6
Find your master phone socket 8
Unplug everything from your
master phone socket 10
Plug in your Sky Hub 12
Fit microfilters around
your home 14
Connect
PC (Windows 8) 16
PC (Windows 7) 18
PC (Windows XP) 20
Mac OSX 22
Wired set up 24
Get extras
Get protected 27
Enjoy fantastic Sky services 28
Other stuff
Icon Guide 31
Help 33
Advanced users 34
Using your equipment safely 35
Recycling 37

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Get connected
Check
Find
Unplug
Plug in
Fit microfilters
Connect

5
your activation date
Check
1
When to set up your Sky Hub?
• If you are switching from another
broadband provider, on the
activation date your previous
broadband service will stop. When
this happens you can start to set up
your Sky Hub
• If you are coming from Virgin Media
or getting a new broadband service,
you can set up your Sky Hub on your
activation date and then wait for
your Sky Broadband to go live
Please note, your Sky Broadband
can go live anytime up to midnight
on your activation date.
You’ll find this on the top of your Sky
Hub packaging. Your Sky Broadband
will not be up and running until then.

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Sky Hub Black Power Cable
Grey DSL Cable and Microfilter
what’s in the box
Check
1

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Black Ethernet Cable
(for a wired connection)
If you’re missing any of these items please give us a call on 03442 410 515
Extra Microfilter
Set Up Guide and Connect Card

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your master phone socket
Find
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For your best speeds and stability you
should connect your Sky Hub to your
master phone socket. This is where
your broadband signal is strongest.
To find it look around your home for a
larger phone socket with a line in the
middle and possibly a BT or Openreach
logo. You can also try tracing where
your phone line enters your house
from the street and looking on the
wall near there.
Alternative master
phone socket
If you can’t find a master socket with
a line through it, look for a socket that
is thicker or with a BT logo in the top
or bottom corner.
i Master phone socket
If you can’t find your master phone
socket simply connect your Sky Hub
to a convenient phone socket. Your
broadband should still work but may not
perform as well as in the master socket.
OR

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Pre-filtered sockets
You may find you have a pre-filtered
master phone socket. This is usually
the case if you have a new build house
or previously had Fibre installed in
your home.
OR

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Unplug
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everything from your master phone socket
If you have a splitter already inserted
(it may look like either of these):
Take it out of your master phone socket and continue to the next page.
OR

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Take out everything from your master phone
socket. Remove the old microfilter from the
cables and discard it. Continue to the next page.
If you have an Openreach Modem connected
to your pre-filtered faceplate disconnect it and
recycle it as you no longer need it.
If you have any existing
broadband equipment inserted:
Take it out of your master phone socket
and continue to the next page.
If you have a phone
cable already inserted:
OR

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1. Plug the white end of the microfilter with
the grey DSL cable attached directly into
your master phone socket.
Plug in
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your Sky Hub
2. Plug in the phone cable OR splitter that
you previously removed to the microfilter
port marked ‘Sky Box/Phone’. If you are just
plugging in a phone cable plug it directly
into the microfilter.
3. If you have a pre-filtered faceplate plug the
grey DSL cable directly into the top port on
the socket. You do not need a microfilter in
this set up.
Double filtering
Never plug microfilters into other
microfilters this includes pre-filtered
faceplates. As this will prevent your Sky
Broadband connection from working.
i

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5. Now plug the blue connector of the black
power cable into the back of your Sky Hub.
Then plug it in at the mains and switch on.
4. Plug the grey end of the DSL cable into
the back of your Sky Hub.
iFinal set up
Once you have completed all the steps, your set up should look like:
Standard master phone socket Pre-filtered master phone socket
OR

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Fit microfilters
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around your home
i Why should I fit microfilters to all my other phone sockets that are in use?
Without correctly installed microfilters around your home, your Sky Broadband
connection may be slow, intermittent or may stop connecting at all.
Master phone
socket already
set up (shown in
section 4Plug in)

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Sky Box set up
Sky Box and
phone set up
Phone set up
i Don’t have enough microfilters?
If you need additional microfilters
call us on 03442 410 515. You can
still set up your Sky Hub, unplug
any other devices from
your phone sockets.
Then, once you have
your extra microfilters,
reconnect the devices
as above.
For these set ups, this is how you should
fit a microfilter to your phone socket:

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Connect
your PC (Windows 8) wirelessly to the internet
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1. Find wireless
networks
• Click on the icon in
the system tray (near
your taskbar clock) to
see available wireless
networks
2. Select your wireless
network
• Your Sky Hub’s wireless details
should appear in the list of
networks. You can find the
name of your wireless network
on the inside lid of your Sky Hub
packaging or on the ‘Connect’
card. This is also on the back of
your Sky Hub
• Click on your Sky Hub’s network
name and click Connect

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PC (Windows 8)
PC (Windows 7)
PC (Windows XP)
Mac OSX
Wired set up
3.Enter your wireless
password
• The Security Key is your password. This
can be found on the inside lid of your Sky
Hub packaging or on the ‘Connect’ card.
This is also on the back of your Sky Hub
• Always enter your password in
CAPITAL letters
• If you are asked for a PIN then insert this
instead of the password and click NEXT
WPS (Wi-Fi Protected Setup)
• Push the WPS button and hold it in for two
seconds. The wireless icon will flash amber
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4.Open browser
• Click on an internet browser to complete
your set up
Can’t get connected
• Have you turned on the wireless switch
or button on your computer?
• Have you selected the correct network?
• Try entering your Password or PIN again
OR

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Connect
your PC (Windows 7) wirelessly to the internet
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1. Find wireless
networks
• Click on the icon in
the system tray (near
your taskbar clock) to
see available wireless
networks
2.Select your wireless network
• Your Sky Hub’s wireless details should appear in the list of
networks. You can find the name of your wireless network on
the inside lid of your Sky Hub packaging or on the ‘Connect’
card. This is also on the back of your Sky Hub
• Click on your Sky Hub’s network name and click Connect

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PC (Windows 8)
PC (Windows 7)
PC (Windows XP)
Mac OSX
Wired set up
3.Enter your wireless
password
• The Security Key is your password. This
can be found on the inside lid of your Sky
Hub packaging or on the ‘Connect’ card.
This is also on the back of your Sky Hub
• Always enter your password in
CAPITAL letters
• If you are asked for a PIN then insert this
instead of the password and click OK
i
4.Open browser
• Click on an internet browser to complete
your set up
Can’t get connected
• Have you turned on the wireless switch
or button on your computer?
• Have you selected the correct network?
• Try entering your Password or PIN again
WPS (Wi-Fi Protected Setup)
• Push the WPS button and hold it in for two
seconds. The wireless icon will flash amber
OR

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your PC (Windows XP) wirelessly to the internet
1. Find wireless
networks
• Right click the
wireless icon
• Click View Available
Wireless Networks
2.Select your wireless network
• Highlight your Sky Hub’s wireless details from the list
• You can find the name of your wireless network on the inside lid
of your Sky Hub packaging or on the ‘Connect’ card. This is also
on the back of your Sky Hub
• If you can’t find your network name, click Refresh network list
• Select your network and click Connect
Connect
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