Sky NOW Hub two User manual

Let’s get connected
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Setup steps
Check your activation date
Find your master phone socket
Unplug everything
Plug in your NOW TVHub Two
Plug in your NOW TV Hub Two
Connect
Help
1
2
3
4
5
6
7
(if you have a pre-ltered master socket)
Warning - Please read the ‘Important safety and product information’
section of your Nitty Gritty Guide before installing your NOW TV Hub Two.
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1
Check your activation date on the
packaging. Please don’t install your
NOW TV Hub Two before this date.
Your broadband can go live anytime
up to midnight on your activation date.
1. Check your activation date
What’s included
NOW TV Hub Two
Microlter Set Up Guide
and Connect Card
Grey DSL Cable Power Supply
Line Test Cable
(Only use, if instructed
to do so by NOW TV)
Master Microlter
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Find your master phone socket. You’ll get the best speed and stability
if you connect your NOW TV Hub Two to your master phone socket.
Your master phone socket might be thicker,
with a line in the middle. It might also have a
BT or Openreach logo.
Can’t nd your master phone socket?
Don’t worry, just connect the Hub Two to a
standard phone socket.
Got a pre-ltered master socket?
If your master phone socket has two kinds
of port, it’s pre-ltered, so there’s no need
to use microlters.
Go to page 6 >
2. Find
2
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Unplug everything from your master phone socket. Including phone
cables, broadband equipment and splitters.
Any old broadband equipment needs to be replaced with your new items
– including old microlters you’re using.
3. Unplug
3
Keep your splitter safe.
You’ll need it in step 4.
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4. Plug in your NOW TV Hub Two
4
1. Plug the NOW TV Master Microlter into your master phone socket.
If you’ve already removed a phone cable, or splitter, plug it back into
the port marked ‘Phone’.
Help on page 12
2. Plug one of the purple ends of the
grey DSL cable into the purple port
of your NOW TV Master Microlter.
Plug the other purple end into the
purple port of your Hub Two.
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5
3. Plug the blue end of the
black power supply cable
into the blue port of your
Hub Two.
Plug the other end into
the mains and switch on.
Go to page 8 >
4. If you have another phone
socket in use in your home,
t the NOW TV Microlter.
You’ll need to t additional
NOW TV Microlters to all the
phone sockets you’re using at
home. See Help on page 10.
For the best results leave
your Hub Two switched on
all the time.
Phone cable or Splitter
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6
If you have an Openreach modem connected to your pre-ltered
master phone socket, recycle it (because you no longer need it).
5. Plug in your NOW TV Hub Two
Unplug your old DSL cable from your socket.
(if you have a pre-ltered master socket)
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7
3. Plug the blue end of the black
power supply cable into the blue
port of your Hub Two.
Plug the other end directly into
the mains and switch on.
1. Plug one purple end of your new
grey DSL cable into the top port of
your pre-ltered master socket.
2. Plug the other purple end of
the grey DSL cable into the purple
port of your Hub Two.
For the best
results leave
your Hub Two
switched on
all the time.
Go to page 8 >
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Make sure the Wi-Fi® setting is switched on, then nd the list of Wi-Fi
networks on your device.
6. Connect
8
Next, choose your network from the list. When asked, enter your Wi-Fi password
in CAPITALS. You’ll nd your password on the back of your Hub Two.
If you’ve got a NOW TV Box, see the ‘Let’s get watching’ guide for more help on
connecting it to Wi-Fi.
For help connecting any other devices to Wi-Fi, take a look at the
manufacturer’s guide.
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7. Help
Plug in
How do I plug in a telephone splitter?
Plug in your splitter to the NOW TV Master Microlter port
marked ‘Phone’, then connect your phone or other devices
to the splitter.
Getting the best broadband
• Connect your Hub Two to your master socket, because that’s where
your broadband signal is strongest. Page 2
• If you’ve got a standard master phone socket, t NOW TV Microlters to all
the phone sockets being used in your house. Page 5
• Replace all old microlters with your new ones. Page 5
• If you’ve got a pre-ltered master phone socket, you don’t need to use
NOW TV Microlters in any of your phone sockets. Page 6
• Always leave your Hub Two switched on. Page 4 or 7
9
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Fit microlters
How do I t NOW TV Microlters to my phone sockets?
If you’re using more than one of the above in your house, please call
NOW TV on 0330 332 3050 for additional NOW TV Microlters.
7. Help
10
Phone cable or Splitter
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How do I connect using WPS?
•Activate WPS on your WPS-compatible device.
•Next, press the WPS button on your Hub Two until the WPS LED ashes
amber. If there is a successful connection, the WPS LED on your Hub Two
will go solid green, before turning o after two minutes.
If not, or if your Hub Two can’t nd your device, the light may rst ash
red or turn solid amber.
Understanding your
NOW TV Hub Two
WPS
The WPS (Wi-Fi Protected SetupTM) button can be used to
connect other WPS-compatible devices to your Hub Two.
All lights should be solid green when
your Hub Two is working properly.
If any are solid or ashing amber you
can nd out how to x your Hub Two at
nowtv.com/help
wirelessinternetpower
11
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How can I access my NOW TVHub Two’s control panel?
You can control a variety of settings in your Hub Two’s control panel
such as changing your network name and password.
To log into your Hub Two’s control panel via your internet browser:
•In the address bar of your browser type http://192.168.0.1
•The username is admin
•The password is nowtv unless you’ve changed it
Access control panel
12
How do I reset to factory settings?
Ensure your Hub Two is plugged in at the
mains and switched on. Then, press and hold
the reset button on the back of the device
until the power light begins to ash amber.
This can take approx. 10 seconds.
Don’t unplug or switch o your Hub Two while
it resets. The power light will ash amber then
will return to solid green when nished.
Resetting your NOW TV Hub Two
RESET
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Still not working?
If you’ve followed all the steps in this set up guide and you’re still experiencing
issues, go to our website or call NOW TV on the number shown here.
13
You may be asked to use the cable
shown here to test your line.
Line Test Cable
nowtv.com/help 0330 332 3050
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Let’s do this!
© Sky group of companies 2017.
Sky, NOW TV and NOW TV Hub are trade marks owned by the Sky group of companies.
This product is intended for use only in the UK and must be used indoors.
SKY CP LIMITED, GRANT WAY, TW7 5QD UNITED KINGDOM
MODEL: NR801
PKG-000672-00 Rev.2 5 July 2017
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