Sky ER110 User manual

1
Sky Hub
Use this guide for your
best broadband experience

2
Set Up
Check your activation date ............................ 1
Find your master phone socket ................. 2
Unplug everything ................................................ 3
Plug in your Sky Hub ............................................ 4
Plug in your Sky Hub – pre-filtered
master socket .......................................................... 6
Connect ........................................................................ 8
Security .......................................................................10
Help ................................................................................ 12

1
Check your activation date on the packaging.
Please do not install your new Sky Hub before
this date.
Your broadband can go live anytime up to midnight on your
activation date.

2
Find your master phone socket.For your best
speed and stability connect your Sky Hub to
your master phone socket.
Find
Your master phone
socket may be a thicker
phone socket with
a line in the middle
and possibly a BT or
Openreach logo.
If you can’t find your
master phone socket,
you can connect your
Sky Hub to any phone
socket.
If your master phone socket has two different
ports, you have a pre‑filtered master socket , so
you will not need to use microfilters.
Continue to page 6 >

3
Unplug everything from your master phone
socket, e.g. any phone cables, any existing
broadband equipment or your splitter.
Unplug
All existing broadband
equipment must be
replaced with your new
items – that’s including
any old Sky
Microfilters that
are currently used
in your home.
Remove and set aside
your splitter as you will
need it in the
next step.

4
Plug in your Sky Hub
1. Plug the Sky Master
Microfilter directly
into your master
phone socket.
2. Plug one of the
purple ends of the
grey DSL cable into
the purple port of
your Sky master
microfilter.
Plug the other purple
end into the purple
port of your Sky Hub.
Help on page 12
If you previously
removed a phone
cable , Sky Box
cable or splitter ,
plug it back into port
marked Phone.
For best performance leave your Sky Hub permanently
switched on. Your Sky Hub may feel warm from time to
time, this is perfectly normal and no cause for concern.

5
3. Plug the blue end
of the black power
cable into the blue
port of your Sky Hub.
Plug the other end
directly into the
mains and switch on.
Continue to page 8 >
Phone cable
or Sky Box cable
or Splitter with
Phone + Sky Box
4. Fit the new Sky
Microfilter to another
phone socket in use
in your home.
You must fit new Sky
Microfilters to all the
phone sockets in use
around your home.
Help on page 12
Avoid plugging into a
mains extension block as
it reduces performance.

6
If you have an Openreach
modem connected to
your pre-filtered master
phone socket, recycle it
(because you no longer
need it).
Plug one of the purple
ends of the grey DSL
cable into the top port
of your pre-filtered
master socket.
Plug the other purple
end of the grey DSL
cable into the purple
port of your Sky Hub.
Unplug your
DSL cable from
your socket.
Unplug Plug in your Sky Hub
Continued from page 2

7
Plug the blue end of
the black power cable
into the blue port of
your Sky Hub.
Plug the other end
directly into the mains
and switch on.
Avoid plugging into a
mains extension block as
it reduces performance.
For best performance leave your Sky Hub permanently
switched on. Your Sky Hub may feel warm from time to
time, this is perfectly normal and no cause for concern.
Continue to page 8 >

8
Connect
Find your wireless
networks by clicking
on the wireless icon
on your device. Ensure
the Wi-Fi setting
on your device is
switched on.
Then, select your
network from the
list. When requested,
enter your wireless
password in
CAPITALS.
This information can be
found on the underside
of your Sky Hub.
Operating systems may differ. If you need more
information about connecting your computer, tablet
or mobile phone, refer to the manufacturer’s guide.
ON
Wi‑Fi
Wi‑Fi ON

9
Now that you are online, open a browser and
set up your Sky Broadband Shield to keep you
protected. Security on page 10

10
Sky Broadband Shield
Simple internet protection
At no extra charge for Sky Broadband
customers, Sky Broadband Shield lets you filter which
websites can be seen in your home, across all connected
devices, including smartphones, PCs and tablets. Plus it
helps defend from phishing and malware-infected sites
which could harm your devices or put your personal
details at risk.
You can get more information about Sky Broadband
Shield at sky.com/shield
If you want to know more about how to
keep your children safe online, Internet
Matters is here to bring you information, advice and
support. Simply go to internetmatters.org where you’ll
find tools and tips to help you learn about the issues,
talk about them openly, and deal with them confidently.
Security
As a Sky Broadband customer you get access to great
tools to help protect yourself and your family against
online threats.

11
For advanced online protection for your equipment, files
and emails, download the McAfee® Internet Security Suite
for a free trial on up to three PCs.
McAfee Security Suite
• Automatically blocks, cleans and removes viruses
• Protects and conceals your computer from hackers
• Blocks spyware and removes existing spyware
• Adds helpful safety ratings to sites and search engines
• Filters offensive content and limits child internet access
You can install McAfee Security Suite from
sky.com/security
Sky recommends that all your online devices are
protected by up-to-date security software at all times.
McAfee Free Trial: Sky Broadband Lite-3 months, Broadband Unlimited
and Fibre Unlimited-12 months, then monthly charge applies unless you
contact us to unsubscribe.

12
Plug in
How do I plug in a telephone splitter?
Plug in your splitter to the microfilter port marked Phone,
then connect your phone, Sky Box or other devices to
the splitter.
Help
Getting the best broadband
Connect your Sky Hub to your master socket, because
that’s where your broadband signal is strongest. Page 2
If you have a standard master phone socket, fit Sky
Microfilters to all the phone sockets being used in
your home. Page 5
Replace all old microfilters with your new ones. Page 5
If you have a pre-filtered master phone socket, you
don’t need to use Sky Microfilters in any of your phone
sockets. Page 6
Always leave your Sky Hub switched on. Page 4 or 7

13
Fit microfilters
How do I fit Sky Microfilters to my phone sockets?
Microfilter &
Phone
Microfilter &
Sky Box
Microfilter &
Sky Box + Phone
If you have more than one of the above in use in your
home please call Sky on 03442 410 515 or visit
www.sky.com/shop for additional Sky Microfilters.

14
WPS
The WPS (Wi-Fi Protected Setup) button can be used to
connect other WPS-compatible devices to your Sky Hub.
How do I connect using WPS?
• Activate WPS on your WPS-compatible device.
• Next, press the WPS button on your Sky Hub – the WPS
light will flash amber. If there is a successful connection,
the WPS light on your Sky Hub will go solid green, before
turning off after two minutes.
If not, or if your Sky Hub cannot find your device, the light
may flash red or turn solid amber.
All lights should be solid
green when your Sky Hub
is working properly. If any
are solid or flashing amber
or red you can find out
how to fix your Sky Hub
at sky.com/help
Understanding your Sky Hub

15
Access control panel
How can I access my Sky Hub’s control panel?
You can control a variety of settings in your Sky Hub’s
control panel such as changing your network name
and password.
To log into your Sky Hub’s control panel via your internet
browser:
• In the address bar of your browser type http://192.168.0.1/
• The username is admin
• The password is sky unless you changed it
Resetting your Sky Hub
How do I reset to factory settings?
Ensure your Sky Hub is plugged in at the mains and
switched on. Then, press and hold the reset button
on the back of the device until the power light begins
to flash green. This can take up to 10 seconds.
Don’t unplug or switch off your Sky Hub while it resets.
The power light will flash amber then will return to solid
green when completed.

Still not working?
Fibre customers may have to wait up to an hour for their
broadband service to go active.
If you’ve followed all the steps in this set up guide and
you’re still experiencing issues, go to sky.com/help
or call Sky on 03442 410 515.

© Copyright Sky UK Limited 2015.
Sky, Sky Hub, Sky Box and Believe in better are trade marks
owned by the Sky group of companies.
This product is intended for use in the UK, Channel Islands and Isle of Man
and must only be used indoors.
SKY UK LIMITED, GRANT WAY, TW7 5QD UNITED KINGDOM
PKG-000372-00 Rev. 4 MODEL:ER110 (UK) 31 MAY 2015