Sky Hub User manual

1
Sky Hub
Use this guide for your
best broadband experience

2 1
Check your activation date on the packaging.
You will receive an e-message from us when
it’s time to set up your Sky Hub. Please do not
install your new Sky Hub before receiving
this message.
Set Up
Check your activation date ............................ 1
Find your master phone socket ................. 2
Unplug everything ................................................ 3
Plug in your Sky Hub ............................................ 4
Plug in your Sky Hub – pre-filtered
master socket .......................................................... 6
Connect ........................................................................ 8
Security .......................................................................10
Help ................................................................................ 12
Your broadband can go live anytime up to midnight on your
activation date.

2 3
Unplug everything from your master phone
socket, e.g. any phone cables, any existing
broadband equipment or your splitter.
Unplug
All existing broadband
equipment must be
replaced with your new
items – that’s including
any old Sky
Microfilters that
are currently used
in your home.
Remove and set aside
your splitter as you will
need it in the
next step.
Find your master phone socket.For your best
speed and stability connect your Sky Hub to
your master phone socket.
Find
Your master phone
socket may be a thicker
phone socket with a
line in the middle and
possibly an Eircom logo.
If you can’t find your
master phone socket,
you can connect your
Sky Hub to any phone
socket.
If your master socket has two ports, you have
a pre‑filtered master phone socket, so you will not
need to use microfilters.
Continue to page 6 >

4 5
Plug in your Sky Hub
1. Plug the Sky Master
Microfilter directly
into your master
phone socket.
3. Plug the blue end
of the black power
cable into the blue
port of your Sky Hub.
Plug the other end
directly into the
mains and switch on.
Continue to page 8 >
2. Plug one of the
purple ends of the
grey DSL cable into
the purple port of
your Sky master
microfilter.
Plug the other purple
end into the purple
port of your Sky Hub.
Help on page 12
If you previously
removed a phone
cable , Sky Box
cable or splitter ,
plug it back into the
port marked Phone. Phone cable
or Sky Box cable
or Splitter with
Phone + Sky Box
4. Fit the new Sky
Microfilter to another
phone socket in use
in your home.
You must fit new Sky
Microfilters to all the
phone sockets in use
around your home.
Help on page 12
For best performance leave your Sky Hub permanently
switched on. Your Sky Hub may feel warm from time to
time, this is perfectly normal and no cause for concern.
Avoid plugging into a
mains extension block as
it reduces performance.

6 7
Plug the blue end of
the black power cable
into the blue port of
your Sky Hub.
Plug the other end
directly into the mains
and switch on.
Plug one of the purple
ends of the grey DSL
cable into the left port
of your pre-filtered
master socket.
Plug the other purple
end of the grey DSL
cable into the purple
port of your Sky Hub.
Unplug your
DSL cable from
your socket.
Unplug
Avoid plugging into a
mains extension block as
it reduces performance.
Plug in your Sky Hub
For best performance leave your Sky Hub permanently
switched on. Your Sky Hub may feel warm from time to
time, this is perfectly normal and no cause for concern.
Continue to page 8 >
Continued from page 2

8 9
Connect
Find your wireless
networks by clicking
on the wireless icon
on your device. Ensure
the Wi-Fi setting
on your device is
switched on.
Then, select your
network from the
list. When requested,
enter your wireless
password in
CAPITALS.
This information can be
found on the underside
of your Sky Hub.
Operating systems may differ. If you need more
information about connecting your computer, tablet
or mobile phone, refer to the manufacturer’s guide.
ON
Wi‑Fi
Wi‑Fi ON
Now that you are online, open a browser
and find out how to get the most from your
broadband.

10 11
McAfee Parental Controls are an important part of
keeping your family safer online. They help you control
when your children can be online, monitor/control what
websites they can visit, and keep an eye on their online
activities.
You can install McAfee Internet Security Suite from
sky.com/security
McAfee Free Trial: Broadband customers get a free 3 month trial then
monthly charge applies unless you contact us to unsubscribe.
When using the internet you must protect yourself
and your family against online threats by making sure
up-to-date anti-virus and parental control software
is installed on your computer.
With Sky Broadband you can install a free trial of
McAfee® Intenet Security Suite, which includes
parental controls for PCs.
McAfee Internet Security Suite
• Automatically blocks, cleans and removes viruses
• Protects and conceals your computer from hackers
• Blocks spyware and removes existing spyware
• Adds helpful safety ratings to sites and search engines
• Filters offensive content and limits child internet access
• McAfee Internet Security Suite can be used on up to
three PCs.
McAfee Parental Control
McAfee Internet Security Suite already comes with
Parental Controls as standard. Or you can get Parental
Controls on their own as a separate download, free for
as long as you need them.
Security

12 13
Plug in
How do I plug in a telephone splitter?
Plug in your splitter to the microfilter port marked Phone,
then connect your phone, Sky Box or other devices to
the splitter. If you have a pre-filtered master socket, plug
in your splitter to the right hand
side port.
Fit microfilters
How do I fit Sky Microfilters to my phone sockets?
Microfilter &
Phone
Microfilter &
Sky Box
Help
Microfilter &
Sky Box + Phone
If you have more than one of the above in use in
your home please call Sky on 0818 762 917 for
additional Sky Microfilters.
Getting the best broadband
Connect your Sky Hub to your master socket, because
that’s where your broadband signal is strongest. Page 2
If you have a standard master phone socket, fit Sky
Microfilters to all the phone sockets being used in
your home. Page 5
Replace all old microfilters with your new ones. Page 5
If you have a pre-filtered master phone socket, you
don’t need to use Sky Microfilters in any of your phone
sockets. Page 6
Always leave your Sky Hub switched on. Page 4 or 7

14 15
Access control panel
How can I access my Sky Hub’s control panel?
You can control a variety of settings in your Sky Hub’s
control panel such as changing your network name
and password.
To log into the control panel via your internet browser
on a device connected to your Sky Hub:
• In the address bar of your browser type http://192.168.0.1/
• The username is admin
• The password is sky unless you changed it
Resetting your Sky Hub
How do I reset to factory settings?
Ensure your Sky Hub is plugged in at the mains and
switched on. Then, press and hold the reset button
on the back of the device until the power light begins
to flash green. This can take up to 10 seconds.
Don’t unplug or switch off your Sky Hub while it resets.
The power light will flash amber then will return to solid
green when completed.
WPS
The WPS (Wi-Fi Protected Setup) button can be used to
connect other WPS-compatible devices to your Sky Hub.
How do I connect using WPS?
• Activate WPS on your WPS-compatible device
• Next, press the WPS button on your Sky Hub – the WPS
light will flash amber. If there is a successful connection,
the WPS light on your Sky Hub will go solid green, before
turning off after two minutes.
If not, or if your Sky Hub cannot find your device, the light
may flash red or turn solid amber.
All lights should be solid
green when your Sky Hub
is working properly. If any
are solid or flashing amber
or red you can find out
how to fix your Sky Hub
at sky.com/help
Understanding your Sky Hub

Still not working?
If you’ve followed all the steps in this set up guide and
you’re still experiencing issues, go to sky.com/help
or call Sky on 0818 762 917.

© Copyright Sky UK Limited 2015.
Sky, Sky Hub, Sky Box and Believe in better are trade marks
owned by the Sky group of companies.
This product is intended for use in the Republic of Ireland only
and must only be used indoors.
SKY UK LIMITED, GRANT WAY, TW7 5QD UNITED KINGDOM
PKG-000401-00 Rev. 4 MODEL: ER110 (E) 31 MAY 2015