Skyzer Ingenico i5100 User manual

Ingenico i5100 Version 6.0 Operating Guide
VERSION 1.1
Document ID: 0072

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INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1
TABLE OF CONTENTS
1 INTRODUCTION.............................................................................................................................. 6
2 HARDWARE OVERVIEW ................................................................................................................. 6
2.1 T HE INGENICO I 5100 T ERMINAL ....................................................................................................6
2.1.1 Features of the i5100 ..............................................................................................................7
2.1.2 The i5100 Keyboard ..............................................................................................................8
2.1.2.1 Green/ENTER Key................................................................................................................. 9
2.1.2.2 Yellow/CLEAR Key................................................................................................................ 9
2.1.2.3 Red/CANCEL Key................................................................................................................. 9
2.1.2.4 FUNCTION Key ...................................................................................................................... 9
2.1.2.5 FEED Key ............................................................................................................................... 9
2.1.2.6 'Soft' Function Keys............................................................................................................... 9
2.1.2.7 Alphanumeric Key Entry...................................................................................................... 9
2.1.3 Card Reader........................................................................................................................10
2.1.3.1 Magnetic Stripe Card.........................................................................................................10
2.1.3.2 Smart Card (IC Card) .........................................................................................................10
2.2 T HE INGENICO I 3010 P INPAD .....................................................................................................11
2.2.1 Features of the Pinpad ......................................................................................................12
2.2.2 The i3010 Keyboard ............................................................................................................13
2.2.2.1 Keypad ................................................................................................................................13
2.2.2.2 Green/ENTER Key................................................................................................................14
2.2.2.3 Yellow/CLEAR Key...............................................................................................................14
2.2.2.4 Red/CANCEL Key................................................................................................................14
2.2.2.5 Function Key........................................................................................................................14
2.2.2.6 Feed Key..............................................................................................................................14
2.2.2.7 'Soft' Function Keys..............................................................................................................14
2.2.3 Port Layout ...........................................................................................................................14
2.2.4 Installation of an i3010 Pinpad .........................................................................................15
3 SET UP ........................................................................................................................................... 17
3.1 CONFIGURATION SUMMARIES ...............................................................................................17
3.1.1 Single Merchant Configuration Summary......................................................................17
3.1.2 Multi-Merchant Configuration Summary........................................................................21
3.2 EFTPOS CONFIGURATION .......................................................................................................25
3.2.1 Dial-Up Configuration ........................................................................................................26
3.2.2 TCP/IP with Dial Back-up Configuration .........................................................................26
3.2.3 TCP/IP Configuration ..........................................................................................................28
3.3 MULTI-MERCHANT CONFIGURATION ....................................................................................29
3.4 RESET MERCHANT CONFIGURATION (MEMORY RESET)......................................................31
3.5 REMOTE KEY INJECTION (RKI) .................................................................................................32
3.5.1 Remote Key Injection (RKI) Configuration .....................................................................32
3.5.2 Remote Key Injection (RKI) Initialisation..........................................................................33
3.6 ENABLE/DISABLE TERMINAL FUNCTIONS ...............................................................................34
3.7 CONFIGURE RECEIPT HEADER AND FOOTER........................................................................35
3.8 RESTART TERMINAL ...................................................................................................................36
4 OPERATION OF TERMINAL........................................................................................................... 37
4.1 MERCHANT LOGON.................................................................................................................37
4.1.1 Pending Reversal ................................................................................................................37
4.2 PURCHASE TRANSACTION ......................................................................................................38
4.3 CASH OUT TRANSACTION .......................................................................................................39
4.4 REFUND TRANSACTION............................................................................................................40
4.5 CARD NOT PRESENT TRANSACTION.......................................................................................42
4.6 CARD NOT PRESENT REFUND TRANSACTION .......................................................................44

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4.7 EMV (E UROPAY M ASTER C ARD V ISA ) CHIP CARD TRANSACTION ............................................46
4.8 CREDIT CARD TIPPING TRANSACTION ..................................................................................48
4.8.1 Authorisation........................................................................................................................48
4.8.2 Tip Transactions ...................................................................................................................49
4.8.3 Tipping Utilities......................................................................................................................51
4.8.3.1 Void Tip ................................................................................................................................51
4.8.3.2 Uploading Tip Transactions ................................................................................................52
4.8.3.3 Printing Tips ..........................................................................................................................53
4.9 DEBIT CARD TIPPING TRANSACTION......................................................................................54
4.10 CREDIT CARD HOSPITALITY TRANSACTION...........................................................................55
4.10.1 Hospitality Authorisation................................................................................................55
4.10.2 Hospitality Completion Transaction............................................................................57
4.10.3 Hospitality Utilities............................................................................................................58
4.10.3.1 Hospitality Top-Up Authorisation........................................................................................58
4.10.3.2 Hospitality Extra Charges Transaction...............................................................................60
4.11 CHEQUE VERIFICATION AUTHORISATION .............................................................................62
4.12 MERCHANT ADMINISTRATION FUNCTIONS...........................................................................63
4.12.1 Terminal Totals .................................................................................................................63
4.12.2 Settlement Inquiry...........................................................................................................64
4.12.3 Settlement Cutover........................................................................................................65
4.13 DUPLICATE RECEIPT..................................................................................................................66
4.14 ELECTRONIC OFFLINE VOUCHERS (EOV)..............................................................................67
4.14.1 Upload Electronic Offline Voucher (EOV) Transactions .........................................68
5 ADMINISTRATION ........................................................................................................................ 69
5.1 PASSWORDS..............................................................................................................................69
5.2 DIAGNOSTICS ...........................................................................................................................70
5.3 EXTRA TERMINAL FUNCTIONS .................................................................................................72
5.3.1 Xtra.........................................................................................................................................72
5.4 TRAINING MODE.......................................................................................................................74
5.5 TERMINAL MANAGEMENT SYSTEM (TMS) ..............................................................................75
5.5.1 Terminal Management System (TMS) Configuration ...................................................75
5.5.2 Terminal Management System (TMS) Download .........................................................77
5.5.3 Reset TMS Download..........................................................................................................78
5.6 NEW FEATURES OF THE TERMINAL...........................................................................................79
5.6.1 DECLINED ALERT ..................................................................................................................79
5.6.2 ONE OR TWO PIECE UNIT ...................................................................................................79
5.6.3 FULL MESSAGE ENCRYPTION .............................................................................................79
5.6.4 BROADBAND CONNECTIVITY............................................................................................79
6 SAFETY AND MAINTENANCE ...................................................................................................... 80
6.1 CLEANING THE CASE ...............................................................................................................80
6.2 GENERAL SAFETY INFORMATION ...........................................................................................80
6.3 INGRESS GUARDS .....................................................................................................................80
6.4 EXTERNAL POWER SUPPLY.......................................................................................................81
6.5 CONNECTIONS.........................................................................................................................81
6.6 LIFT LATCH TO OPEN PRINTER LID............................................................................................82
6.7 PAPER SIZE .................................................................................................................................82
6.8 OPERATING ENVIRONMENT....................................................................................................82
7 SKYZER TECHNOLOGIES CONTACT DETAILS.............................................................................. 83
APPENDIX 1 - MERCHANT QUICK GUIDES ......................................................................................... 84
APPENDIX 2 - SELF-INSTALLATION PROCESS...................................................................................... 89

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INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1
TABLE OF FIGURES
Figure 1 – Features of the Ingenico i5100 .................................................................................7
Figure 2 - i5100 Keyboard.............................................................................................................8
Figure 3 - Features of Ingenico i3010 ...................................................................................... 12
Figure 4 - i3010 Keyboard.......................................................................................................... 13
Figure 5 - Cable Port Locations................................................................................................ 81
Figure 6 - Printer Lid Opening ................................................................................................... 82
Figure 7 - Paper Roll Loading ................................................................................................... 82

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INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1
FILE LOCATION:
A soft copy of this document can be found at:
N:\Version 6.0 Operating Manual\Ingenico i5100 Operating Manual Guide
v6.doc
DOCUMENT OWNER:
All changes to this document must be approved and signed off before
release by the Marketing Manager.
REVISION RECORD
VERSION CHANGE CHANGED BY DATE
1.0 Document creation Vineel Dhani 13/05/2009
1.1 Added explanatory notes Vineel Dhani 25/05/2009

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INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1
1 INTRODUCTION
This document serves as a comprehensive guide to the operation of Skyzer’s
Ingenico i5100 EFTPOS terminal in New Zealand.
2 HARDWARE OVERVIEW
2.1 The INGENICO i5100 Terminal
The Ingenico i5100 Terminal consists of the following elements:
The Terminal Handset:
The cable that connects the terminal to both the power supply and
telephone line:
The power adapter and Figure 8 cable that connects the terminal to a 100 -
240V power outlet:

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The Ethernet cable for TCP/IP connectivity:
2.1.1 Features of the i5100
Figure 1 – Features of the Ingenico i5100
Smart card reader
Easy loading printer
Large graphic backlit display
Connection
Ports
SAM compartment
18-key backlit keyboard
Magnetic stripe
reader

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The FEED key
advances the paper
a few centimetres
Keyboard
The
FUNCTION key
provides
access
to the merchant functions.
The navigation keys navigate in
the terminal menus
The CHQ, SAV and CR key allows
account selection and soft key
functions.
The
Yellow/CLEAR key
cancels the last character
The
Red/CANCEL key
cancels the
procedure in progress, goes to idle
state
The Green/ENTER key validates the
input selections and information.
2.1.2 The i5100 Keyboard
These are the 0 to 9 keys. They are used for data entry (amount, PIN and
manual card number entry).
Figure 2 - i5100 Keyboard
The keyboard layout consists of:
•Keyboard (0 through 9)/
•Red/CANCEL/NO key/
•Yellow/ CLEAR/NO key/
•Green/ ENTER/YES input key/
•FUNCTION key/
•FEED key/
•Soft function/Navigation keys located directly under the display keys
(/CHQ, SAV/

& CR/  ) to allow the user to select alternate options
on the display.

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2.1.2.1 Green/ENTER Key
The ENTER key is used to signal the end of a data entry sequence or a YES
response to a question.
2.1.2.2 Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to
signal a NO response to a question.
2.1.2.3 Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the
previous display or in some instances to the main display.
2.1.2.4 FUNCTION Key
The FUNCTION key is used to enter the function menu.
2.1.2.5 FEED Key
The FEED key is used to feed the paper on the receipt printer.
2.1.2.6 'Soft' Function Keys
These are the three keys located just below the display screen, also referred
to as CHQ, SAV & CR. They are controlled by the software and their function
changes depending on the prompts displayed on the bottom line of the
display. The function of these keys is displayed on the bottom line when they
are available for use.
2.1.2.7 Alphanumeric Key Entry
The alphanumeric keys are grouped in the following way.
1Q Z <space> ? –
q z
2A B C
a b c
3D E F
d e f
4G H I
g h i
5J K L
j k l
6M N O
m n o
7P R S
p r s
8T U V
t u v
9W X Y
w x y
0# * , .
To enter an alpha letter, first press the corresponding number key, and then
press the CR or FUNC key to scroll through the alpha letters for that key.

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2.1.3 Card Reader
2.1.3.1 Magnetic Stripe Card
The card can be read either from bottom to top or from top to bottom, with
the stripe facing the terminal. Use a regular movement in order to ensure a
reliable card read.
2.1.3.2 Smart Card (IC Card)
Insert the card horizontally with the metallic chip facing upwards and leave in
position throughout the transaction.
Only remove the card when prompted by the terminal.