SMART MX Series Product manual

Cover
SMARTBoard®
MX |MX Pro
series interactive displays
Installation and maintenance guide
SBID-MX255-V3 / V3N |SBID-MX265-V3 / V3N |SBID-MX275-V3 / V3N |SBID-MX286-V3 / V3N
SBID-MX255-V3-PW / V3N-PW |SBID-MX265-V3-PW / V3N-PW |SBID-MX275-V3-PW / V3N-PW |SBID-MX286-V3-PW / V3N-PW
SBID-MX055-V3 / V3N |SBID-MX065-V3 / V3N |SBID-MX075-V3 / V3N |SBID-MX086-V3 / V3N
SBID-MX055-V3-PW / V3N-PW |SBID-MX065-V3-PW / V3N-PW |SBID-MX075-V3-PW / V3N-PW |SBID-MX086-V3-PW / V3N-PW
SBID-MX255-V2-C |SBID-MX265-V2-C |SBID-MX275-V2-C |SBID-MX286-V2-C
SBID-MX255-V2-CPW |SBID-MX265-V2-CPW |SBID-MX275-V2-CPW |SBID-MX286-V2-CPW
SBID-MX255-V2 |SBID-MX265-V2 |SBID-MX275-V2 |SBID-MX286-V2
SBID-MX255-V2-PW |SBID MX265-V2-PW |SBID-MX275-V2-PW |SBID-MX286-V2-PW
SBID MX365 |SBID-MX375 |SBID-MX386 |SBID MX265 |SBID-MX275 |SBID-MX286
IDX55-3 |IDX65-3 |IDX75-3 |IDX86-3 |IDX55-2 |IDX65-2 |IDX75-2 |IDX86-2
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Learn more
This guide and other resources for SMARTBoardMX and MX Pro series interactive
displays are available in the Support section of the SMARTwebsite
(smarttech.com/support). Scan this QRcode to view these resources on your
mobile device.
ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and
businesses rely on to make well-informed decisions. ENERGY STAR-certified products are the simple choice for energy efficiency, making it easy for
consumers and businesses to make purchases that save them money and protect the environment. The U.S. EPA ensures that each product that earns the
label is independently certified to deliver the quality, performance, and savings that users have come to expect.
As shipped, your display delivers ENERGY STAR performance and savings. However, changing some settings may increase energy consumption beyond
the limits required for ENERGY STAR certification. For example, increased brightness and contrast will increase power consumption.
Please consider the environment when you choose non-ENERGY STAR settings.
Trademark notice
SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. All
third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2022SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does
not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
February 11, 2022

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Important information
Important
There are critical software updates for the display that you need to install to ensure the display is fully
functional and provides the best experience. Connect the display to a wired or wireless network with
Internet access to automatically download and apply these updates as well as future updates.
Warning
lFailure to follow the installation instructions included with the display could result in injury and
product damage which may not be covered by the warranty.
lDo not open or disassemble the display. You risk electrical shock from the high voltage inside the
casing. Opening the casing also voids the warranty.
lDo not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,
mount the product at the appropriate height.
lTo reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
lIf the display requires replacement parts, make sure the service technician uses replacement
parts specified by SMARTTechnologies or parts with the same characteristics as the original.
lEnsure that any cables that cross the floor to the display are properly bundled and marked to
avoid a trip hazard.
lDo not insert objects inside the cabinet ventilation holes, because they could touch dangerous
voltage points and cause electric shock, fire or product damage which may not be covered by
the warranty.
lDo not place heavy objects on the power cable. Damage to the cable could cause shock, fire or
product damage which may not be covered by the warranty.
lUseonly extension cords and outlets that can fully accommodate the display’s polarized plug.
lUse the power cable provided with the display. If a power cable is not supplied, contact your
supplier. Use only power cables that match the AC voltage of the power outlet and that comply
with your country’s safety standards.
lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments
with care when disposing of them.

Important information
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lDo not move or mount the display by connecting rope or wire to its handles. The display is heavy,
and failure of the rope, wire or handle could lead to injury.
lUse only VESA®-approved mounts if using a mount other than the one supplied with the display..
lDisconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
oThe power cable or plug is damaged
oLiquid is spilled into the display
oObjects fall into the display
oThe display is dropped
oStructural damage, such as cracking, occurs
oThe display behaves unexpectedly when you follow operating instructions
lBefore inserting or removing an OPS from the display, turn off the display using the switch at the
back of the display. See Open Pluggable Slot computer (OPS) disclaimer for more information.
Caution
lTurn off the display before cleaning its screen. Otherwise, you may scramble the desktop icons or
inadvertently activate applications when you wipe the screen.
lAvoid setting up and using the display in an area with excessive levels of dust, humidity, and
smoke.
lMake sure an electrical socket is near the display and remains easily accessible during use.
lThe display should be used only with European TN and TT power distribution systems.
It is not suitable for older, IT-type power distribution systems found in some European countries.
This system (IT-type) is widely used isolated from earth, in some installations in France, with
impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not distributed, at
230V line-to-line.
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing the display.
lThe accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To
reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure
requirements of IEC 62368-1.

Important information
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lYou must connect the USB cable that came with the display to a computer that has a USB
compliant interface and that bears the USB logo. In addition, the USB source computer must be
compliant with IEC 62368-1. The source computer must be CE marked and carry safety
certification marks for Canada and USA. This is for operating safety and to avoid damage to the
display.

Important information
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Important

Important information
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lThe following are the normal operating power requirements for the display, including speakers:
Model Power requirements
SBID-MX255-V3 / SBID-MX255-V3-
PW / SBID-MX055-V3 / SBID-
MX055-V3-PW / SBID-MX255-V3N /
SBID-MX255-V3N-PW / SBID-
MX055-V3N / SBID-MX055-V3N-PW
100V to 240V AC, 50 Hz to 60 Hz, 90 W
SBID-MX265-V3 / SBID-MX265-V3-
PW / SBID-MX065-V3 / SBID-
MX065-V3-/ SBID-MX265-V3N /
SBID-MX265-V3N-PW / SBID-
MX065-V3N / SBID-MX065-V3N-PW
100V to 240V AC, 50 Hz to 60 Hz, 120 W
SBID-MX275-V3 / SBID-MX275-V3-
PW / SBID-MX075-V3 / SBID-
MX075-V3-PW / SBID-MX275-V3N /
SBID-MX275-V3N-PW / SBID-
MX075-V3N / SBID-MX075-V3N-PW
100V to 240V AC, 50 Hz to 60 Hz, 150 W
SBID-MX286-V3 / SBID-MX286-V3-
PW / SBID-MX086-V3 / SBID-
MX086-V3-PW / SBID-MX286-V3N /
SBID-MX286-V3N-PW / SBID-
MX086-V3N / SBID-MX086-V3N-PW
100V to 240V AC, 50 Hz to 60 Hz, 150 W
SBID-MX255-V2-C / SBID-MX255-
V2
100V to 240V AC, 50 Hz to 60 Hz, 98 W
SBID-MX265-V2-C 100V to 240V AC, 50 Hz to 60 Hz, 119 W
SBID-MX265-V2 100V to 240V AC, 50 Hz to 60 Hz, 103 W
SBID-MX275-V2-C / SBID-MX275-V2 100V to 240V AC, 50 Hz to 60 Hz, 151 W
SBID-MX286-V2-C / SBID-MX286-
V2
100V to 240V AC, 50 Hz to 60 Hz, 167 W
SBID-MX365 100V to 240V AC, 50 Hz to 60 Hz, 115 W max
SBID-MX375 100V to 240V AC, 50 Hz to 60 Hz, 253 W max
SBID-MX386 100V to 240V AC, 50 Hz to 60 Hz, 265 W max
SBID-MX265 100V to 240V AC, 50 Hz to 60 Hz, 106 W max
SBID-MX275 100V to 240V AC, 50 Hz to 60 Hz, 244 W max
SBID-MX286 100V to 240V AC, 50 Hz to 60 Hz, 256 W max

Important information
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lFor additional requirements and other information, refer to the display’s specifications (see
More
information on page19).

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Contents
Important information 3
Chapter 1 Welcome 12
About this guide 12
About the display 13
Identifying your specific model 17
Accessories 17
More information 19
Chapter 2 Installing the display 20
Moving the display to the installation site 20
Installing the display on a wall 22
Installing the display on a stand 28
Installing the iQ appliance and Intel Compute Card 28
Connecting to a network 29
Connecting power and turning on the display for the first time 31
About energy saving modes 33
Chapter 3 Connecting computers and other devices 34
Installing SMART software 35
Connecting room computers and guest laptops 36
Connecting a SMART OPS PC module 42
Connecting other devices 43
Connector diagrams 47
Chapter 4 Maintaining the display 54
Turning off, turning on, and resetting the display 54
Cleaning and maintaining hardware 56
Configuring the network for SMARTBoard MX’s firmware update 59
Updating the display’s firmware 60
Updating iQ system software 61
Orienting your SMARTBoard MX series display 61
Chapter 5 Troubleshooting 63
The display isn’t turning on 63
The screen is blank or there’s a problem with the image on the screen 64
There’s no sound or there’s a problem with the sound 67
Touch isn’t working as expected 68
The pens and erasers aren’t working as expected 69

Contents
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iQ apps aren’t working as expected 69
SMART software on connected computers isn’t working as expected 70
The SMART OPS PC module isn’t working as expected 70
The Intel Compute Card isn’t working as expected 70
Contacting your reseller for additional support 70
Appendix A Adjusting iQ settings 72
Network settings 72
Personalization 73
Application settings 74
System settings 77
Appendix B Adjusting display settings 88
Exiting the display’s settings 88
Network 88
Screen lock 89
Advanced 90
Update 92
Recovery 92
About 92
Appendix C Managing SMARTBoard MX (V3, V2, and V2-C) series displays using RS-232 94
Configuring the serial interface settings 95
Commands and responses 97
Power state commands 99
Input commands 101
Brightness commands 101
Freeze commands 101
Screen shade commands 102
Volume commands 102
Mute commands 102
Firmware version commands 102
Model number commands 103
Serial number commands 103
Part number commands 103
Asynchronous messages 103
Resolving issues with managing the display using RS-232 105
Appendix D Managing SMARTBoard MX series displays using RS-232 106
Configuring the serial interface settings 107
Communication structure 107
Power states 110
Commands 111