SMART MX Series Product manual

Cover
SMARTBoard®
MX |MX Pro
series interactive displays
Installation and maintenance guide
SBID-MX255-V3 / V3N |SBID-MX265-V3 / V3N |SBID-MX275-V3 / V3N |SBID-MX286-V3 / V3N
SBID-MX255-V3-PW / V3N-PW |SBID-MX265-V3-PW / V3N-PW |SBID-MX275-V3-PW / V3N-PW |SBID-MX286-V3-PW / V3N-PW
SBID-MX055-V3 / V3N |SBID-MX065-V3 / V3N |SBID-MX075-V3 / V3N |SBID-MX086-V3 / V3N
SBID-MX055-V3-PW / V3N-PW |SBID-MX065-V3-PW / V3N-PW |SBID-MX075-V3-PW / V3N-PW |SBID-MX086-V3-PW / V3N-PW
SBID-MX255-V2-C |SBID-MX265-V2-C |SBID-MX275-V2-C |SBID-MX286-V2-C
SBID-MX255-V2-CPW |SBID-MX265-V2-CPW |SBID-MX275-V2-CPW |SBID-MX286-V2-CPW
SBID-MX255-V2 |SBID-MX265-V2 |SBID-MX275-V2 |SBID-MX286-V2
SBID-MX255-V2-PW |SBID MX265-V2-PW |SBID-MX275-V2-PW |SBID-MX286-V2-PW
SBID MX365 |SBID-MX375 |SBID-MX386 |SBID MX265 |SBID-MX275 |SBID-MX286
IDX55-3 |IDX65-3 |IDX75-3 |IDX86-3 |IDX55-2 |IDX65-2 |IDX75-2 |IDX86-2
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smarttech.com/kb/171555 2
Learn more
This guide and other resources for SMARTBoardMX and MX Pro series interactive
displays are available in the Support section of the SMARTwebsite
(smarttech.com/support). Scan this QRcode to view these resources on your
mobile device.
ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and
businesses rely on to make well-informed decisions. ENERGY STAR-certified products are the simple choice for energy efficiency, making it easy for
consumers and businesses to make purchases that save them money and protect the environment. The U.S. EPA ensures that each product that earns the
label is independently certified to deliver the quality, performance, and savings that users have come to expect.
As shipped, your display delivers ENERGY STAR performance and savings. However, changing some settings may increase energy consumption beyond
the limits required for ENERGY STAR certification. For example, increased brightness and contrast will increase power consumption.
Please consider the environment when you choose non-ENERGY STAR settings.
Trademark notice
SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. All
third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2022SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does
not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
February 11, 2022

smarttech.com/kb/171555 3
Important information
Important
There are critical software updates for the display that you need to install to ensure the display is fully
functional and provides the best experience. Connect the display to a wired or wireless network with
Internet access to automatically download and apply these updates as well as future updates.
Warning
lFailure to follow the installation instructions included with the display could result in injury and
product damage which may not be covered by the warranty.
lDo not open or disassemble the display. You risk electrical shock from the high voltage inside the
casing. Opening the casing also voids the warranty.
lDo not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,
mount the product at the appropriate height.
lTo reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
lIf the display requires replacement parts, make sure the service technician uses replacement
parts specified by SMARTTechnologies or parts with the same characteristics as the original.
lEnsure that any cables that cross the floor to the display are properly bundled and marked to
avoid a trip hazard.
lDo not insert objects inside the cabinet ventilation holes, because they could touch dangerous
voltage points and cause electric shock, fire or product damage which may not be covered by
the warranty.
lDo not place heavy objects on the power cable. Damage to the cable could cause shock, fire or
product damage which may not be covered by the warranty.
lUseonly extension cords and outlets that can fully accommodate the display’s polarized plug.
lUse the power cable provided with the display. If a power cable is not supplied, contact your
supplier. Use only power cables that match the AC voltage of the power outlet and that comply
with your country’s safety standards.
lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments
with care when disposing of them.

Important information
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lDo not move or mount the display by connecting rope or wire to its handles. The display is heavy,
and failure of the rope, wire or handle could lead to injury.
lUse only VESA®-approved mounts if using a mount other than the one supplied with the display..
lDisconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
oThe power cable or plug is damaged
oLiquid is spilled into the display
oObjects fall into the display
oThe display is dropped
oStructural damage, such as cracking, occurs
oThe display behaves unexpectedly when you follow operating instructions
lBefore inserting or removing an OPS from the display, turn off the display using the switch at the
back of the display. See Open Pluggable Slot computer (OPS) disclaimer for more information.
Caution
lTurn off the display before cleaning its screen. Otherwise, you may scramble the desktop icons or
inadvertently activate applications when you wipe the screen.
lAvoid setting up and using the display in an area with excessive levels of dust, humidity, and
smoke.
lMake sure an electrical socket is near the display and remains easily accessible during use.
lThe display should be used only with European TN and TT power distribution systems.
It is not suitable for older, IT-type power distribution systems found in some European countries.
This system (IT-type) is widely used isolated from earth, in some installations in France, with
impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not distributed, at
230V line-to-line.
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing the display.
lThe accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To
reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure
requirements of IEC 62368-1.

Important information
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lYou must connect the USB cable that came with the display to a computer that has a USB
compliant interface and that bears the USB logo. In addition, the USB source computer must be
compliant with IEC 62368-1. The source computer must be CE marked and carry safety
certification marks for Canada and USA. This is for operating safety and to avoid damage to the
display.

Important information
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Important

Important information
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lThe following are the normal operating power requirements for the display, including speakers:
Model Power requirements
SBID-MX255-V3 / SBID-MX255-V3-
PW / SBID-MX055-V3 / SBID-
MX055-V3-PW / SBID-MX255-V3N /
SBID-MX255-V3N-PW / SBID-
MX055-V3N / SBID-MX055-V3N-PW
100V to 240V AC, 50 Hz to 60 Hz, 90 W
SBID-MX265-V3 / SBID-MX265-V3-
PW / SBID-MX065-V3 / SBID-
MX065-V3-/ SBID-MX265-V3N /
SBID-MX265-V3N-PW / SBID-
MX065-V3N / SBID-MX065-V3N-PW
100V to 240V AC, 50 Hz to 60 Hz, 120 W
SBID-MX275-V3 / SBID-MX275-V3-
PW / SBID-MX075-V3 / SBID-
MX075-V3-PW / SBID-MX275-V3N /
SBID-MX275-V3N-PW / SBID-
MX075-V3N / SBID-MX075-V3N-PW
100V to 240V AC, 50 Hz to 60 Hz, 150 W
SBID-MX286-V3 / SBID-MX286-V3-
PW / SBID-MX086-V3 / SBID-
MX086-V3-PW / SBID-MX286-V3N /
SBID-MX286-V3N-PW / SBID-
MX086-V3N / SBID-MX086-V3N-PW
100V to 240V AC, 50 Hz to 60 Hz, 150 W
SBID-MX255-V2-C / SBID-MX255-
V2
100V to 240V AC, 50 Hz to 60 Hz, 98 W
SBID-MX265-V2-C 100V to 240V AC, 50 Hz to 60 Hz, 119 W
SBID-MX265-V2 100V to 240V AC, 50 Hz to 60 Hz, 103 W
SBID-MX275-V2-C / SBID-MX275-V2 100V to 240V AC, 50 Hz to 60 Hz, 151 W
SBID-MX286-V2-C / SBID-MX286-
V2
100V to 240V AC, 50 Hz to 60 Hz, 167 W
SBID-MX365 100V to 240V AC, 50 Hz to 60 Hz, 115 W max
SBID-MX375 100V to 240V AC, 50 Hz to 60 Hz, 253 W max
SBID-MX386 100V to 240V AC, 50 Hz to 60 Hz, 265 W max
SBID-MX265 100V to 240V AC, 50 Hz to 60 Hz, 106 W max
SBID-MX275 100V to 240V AC, 50 Hz to 60 Hz, 244 W max
SBID-MX286 100V to 240V AC, 50 Hz to 60 Hz, 256 W max

Important information
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lFor additional requirements and other information, refer to the display’s specifications (see
More
information on page19).

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Contents
Important information 3
Chapter 1 Welcome 12
About this guide 12
About the display 13
Identifying your specific model 17
Accessories 17
More information 19
Chapter 2 Installing the display 20
Moving the display to the installation site 20
Installing the display on a wall 22
Installing the display on a stand 28
Installing the iQ appliance and Intel Compute Card 28
Connecting to a network 29
Connecting power and turning on the display for the first time 31
About energy saving modes 33
Chapter 3 Connecting computers and other devices 34
Installing SMART software 35
Connecting room computers and guest laptops 36
Connecting a SMART OPS PC module 42
Connecting other devices 43
Connector diagrams 47
Chapter 4 Maintaining the display 54
Turning off, turning on, and resetting the display 54
Cleaning and maintaining hardware 56
Configuring the network for SMARTBoard MX’s firmware update 59
Updating the display’s firmware 60
Updating iQ system software 61
Orienting your SMARTBoard MX series display 61
Chapter 5 Troubleshooting 63
The display isn’t turning on 63
The screen is blank or there’s a problem with the image on the screen 64
There’s no sound or there’s a problem with the sound 67
Touch isn’t working as expected 68
The pens and erasers aren’t working as expected 69

Contents
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iQ apps aren’t working as expected 69
SMART software on connected computers isn’t working as expected 70
The SMART OPS PC module isn’t working as expected 70
The Intel Compute Card isn’t working as expected 70
Contacting your reseller for additional support 70
Appendix A Adjusting iQ settings 72
Network settings 72
Personalization 73
Application settings 74
System settings 77
Appendix B Adjusting display settings 88
Exiting the display’s settings 88
Network 88
Screen lock 89
Advanced 90
Update 92
Recovery 92
About 92
Appendix C Managing SMARTBoard MX (V3, V2, and V2-C) series displays using RS-232 94
Configuring the serial interface settings 95
Commands and responses 97
Power state commands 99
Input commands 101
Brightness commands 101
Freeze commands 101
Screen shade commands 102
Volume commands 102
Mute commands 102
Firmware version commands 102
Model number commands 103
Serial number commands 103
Part number commands 103
Asynchronous messages 103
Resolving issues with managing the display using RS-232 105
Appendix D Managing SMARTBoard MX series displays using RS-232 106
Configuring the serial interface settings 107
Communication structure 107
Power states 110
Commands 111

Contents
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Appendix E Enrolling the display in SMARTRemote Management 113
Certification and compliance 114

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Chapter 1 Welcome
About this guide 12
About the display 13
Touch 13
Writing, drawing, and erasing 13
iQ experience 14
Display 14
Audio 14
Network connectivity 14
Room computers and guest laptops 15
Accessory slot 15
Front control panel 16
Front connector panel 16
Ambient light sensor 16
Power status light 16
Remote control and IR sensor 16
Identifying your specific model 17
Accessories 17
SMART OPS PC module 18
Stands 18
USB extenders 18
More information 19
This chapter introduces the SMARTBoard®MX and MX Pro series interactive displays.
About this guide
This guide explains how to install a SMARTBoard MX or MX Pro series interactive display. It includes the
following information:
lHow to install the display
lHow to connect power and devices
lHow to turn on the display for the first time

Chapter 1 Welcome
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This guide is intended for those who install and maintain displays in their organizations. Other
documentation and resources are available for those who use displays (see More information on
page19).
About the display
The SMART Board®MX or MX Pro interactive display with iQ is the hub of your classroom.
The display includes an extensive set of features and components:
Touch
You can do everything on the display that you can do at your computer—open and close applications,
meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,
and so on—by touching the display’s surface.
You can use an array of gestures within applications, including panning, scaling, rotating, and zooming
in and out.
Writing, drawing, and erasing
The display comes with two pens, which you can use to write or draw on the screen.
Use your fist or palm to erase digital ink on the screen.
With Object Awareness™, the display responds automatically to the tool or object you’re using, whether
it’s a pen, finger, or palm. The display’s Simultaneous Tool Differentiation technologies allow two people
to write independently and simultaneously.

Chapter 1 Welcome
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iQ experience
The display’s iQ experience provides one-touch access to collaborative tools, including a whiteboard,
wireless screen sharing, and a web browser. With minimal network integration, there’s no need for wires,
cables, or manual software and firmware updates.
From the iQ experience Home screen, you can open the iQ apps, switch inputs, and adjust settings.
Display
The 4K ultra-high-definition LCD display provides optimal image clarity and wide viewing angles.
The size of the display varies by model:
Models Size (diagonal)
SBID-MX255-V3 / SBID-MX255-V3N / SBID-MX255-V2-C / SBID-MX255-V2-CPW
/ SBID-MX255-V2 / SBID-MX255-V2-PW
55"
SBID-MX265-V3 / SBID-MX265-V3N / SBID-MX265-V2-C / SBID-MX265-V2-CPW
/ SBID-MX265-V2 / SBID-MX265-V2-PW / SBID-MX365 / SBID-MX265
65"
SBID-MX275-V3 / SBID-MX275-V3N / SBID-MX275-V2-C / SBID-MX275-V2-CPW
/ SBID-MX275-V2 / SBID-MX275-V2-PW / SBID-MX375 / SBID-MX275
75"
SBID-MX286-V3 / SBID-MX286-V3N / SBID-MX286-V2-C / SBID-MX286-V2-
CPW / SBID-MX286-V2 / SBID-MX286-V2-PW / SBID-MX386 / SBID-MX286
86"
Audio
The display includes two integrated speakers, which are designed to provide sound at the front of a
room.
Tip
You might want to connect an external audio system if you’re providing sound in a larger space (see
Connecting an external audio system on page45).
Network connectivity
The display requires a network connection for downloading software and firmware updates, and a
number of the iQ apps require a network connection as well.

Chapter 1 Welcome
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You can connect to a network using Wi-Fi or the RJ45 LAN jack on the display:
lWi-Fi supports both 2.4 and 5 GHz bands.
lThe two RJ45 jacks allow you to connect the display and an external device, such as a computer, to
a Ethernet network.
For more information, see Connecting to a network on page29.
Room computers and guest laptops
You can connect room computers and guest laptops and use the display to view and interact with them.
The display comes with SMART software that you can install on connected computers to take full
advantage of the display’s features while using the connected computers.
For more information, see Chapter 3 Connecting computers and other devices on page34.
Accessory slot
The iQ appliance is inserted in the accessory slot on the back of the following models:
lSBID-MX365
lSBID-MX375
lSBID-MX386
lSBID-MX265
lSBID-MX275
lSBID-MX286
Note
With the SBID-MX365, SBID-MX375, and SBID-MX386 models, you can insert an Intel Compute Card
in the appliance to provide a complete Windows 10 solution at your fingertips, without the need for an
external PC or cables.
For other models, you can install an OPS-compatible device, such as a SMART OPS PC module, in the
accessory slot. SMARTOPS PC modules provide a complete Windows®10 Pro installation.
For more information on SMART OPS PC modules, see SMART OPS PC module on page18.

Chapter 1 Welcome
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Caution
The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To
reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure
requirements of IEC 62368-1.
Front control panel
The front control panel contains buttons for turning the display on and off, controlling the volume,
freezing and unfreezing the screen, and showing and hiding a screen shade.
For more information about the front control panel, see the SMARTBoard MX and MX Pro series
interactive displays user guide (smarttech.com/kb/171554).
Front connector panel
The front connector panel includes connectors for USB peripherals and a computer or other input
source.
Ambient light sensor
The ambient light sensor is located in the bottom-right corner of the display’s frame.
The ambient light sensor detects the brightness of the room and adjusts the screen’s brightness
accordingly.
You can enable or disable this feature (see Auto Brightness on page79).
Power status light
The power status is located in the bottom-right corner of the display’s frame.
The power status light indicates the display’s status.
Power status light Display status
Red Standby mode
Green Normal operating mode
Remote control and IR sensor
You can use the remote control to turn the display on and off, adjust display settings, and so on.
The IR sensor for the remote control is located in the bottom-right corner of the display’s frame.

Chapter 1 Welcome
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For more information about the remote control, see the SMARTBoard MX and MX Pro series interactive
displays user guide (smarttech.com/kb/171554).
Identifying your specific model
There are several series of SMARTBoard MX and MX Pro series interactive displays:
SMART Board MX (V3)
series
SMART Board MX (V2-
C) series
SMARTBoard MX (V2)
series
SMARTMX series
SBID-MX255-V3
SBID-MX265-V3
SBID-MX275-V3
SBID-MX286-V3
SBID-MX255-V3-PW
SBID-MX265-V3-PW
SBID-MX275-V3-PW
SBID-MX286-V3-PW
SBID-MX255-V3N
SBID-MX265-V3N
SBID-MX275-V3N
SBID-MX286-V3N
SBID-MX255-V3N-PW
SBID-MX265-V3N-PW
SBID-MX275-V3N-PW
SBID-MX286-V3N-PW
SBID-MX255-V2-C
SBID-MX265-V2-C
SBID-MX275-V2-C
SBID-MX286-V2-C
SBID-MX255-V2-CPW
SBID-MX265-V2-CPW
SBID-MX275-V2-CPW
SBID-MX286-V2-CPW
SBID-MX255-V2
SBID-MX265-V2
SBID-MX275-V2
SBID-MX286-V2
SBID-MX255-V2-PW
SBID-MX265-V2-PW
SBID-MX275-V2-PW
SBID-MX286-V2-PW
SBID-MX365
SBID-MX375
SBID-MX386
SBID-MX265
SBID-MX275
SBID-MX286
Tip
For help identifying your SMARTBoard MX (V2, V2-C, or V3) series
model, see the label on the left side of the display.
Accessories
Accessories for the display include:

Chapter 1 Welcome
smarttech.com/kb/171555 18
lSMART OPS PC module
lStands
lUSB extenders
Note
For more information about these and other accessories, see smarttech.com/accessories.
SMART OPS PC module
SMART Open Pluggable Specification (OPS) PC modules provide a hassle-
free Windows Pro installation based on Intel®Core™processors and are
designed specifically to work with a SMART display. All OPS PC modules are
WHQL certified and fully licensed with Windows Pro. Install the OPS PC
module in a display’s accessory slot to provide a complete 4K UHD Windows
installation at your fingertips, without the need for an external PC or
additional cables.
Install familiar Windows applications, such as SMARTNotebook®, SMARTTeamWorks™, and
SMARTMeetingPro®software, and access the internet directly through your display’s network
connection. Upgrades and service for the OPS PC module are easy to perform without removing the
display from its mounting.
Stands
If you want to move the display from place to place, you can install it on a SMART mobile stand. If you
are installing the display on a wall that cannot support the display’s full weight, you can install the display
on a SMART floor stand.
USB extenders
As noted in the display’s specifications, there is a maximum length for USB cable connections between
the display and computer.
When using USB 2.0, the cable should be no longer than 16'(5m).
When using USB 3.0, the cable should be no longer than 9'(3m).
Use one of the following USB extenders if you need a longer USB connection:
Extender Specifications
USB-XT smarttech.com/kb/119318

Chapter 1 Welcome
smarttech.com/kb/171555 19
Notes
lTo extend touch using the SMART CAT 5 USB extender (CAT5-XT-1100) use a touch USB connector
associated with an HDMI 1, HDMI 2, or VGA input. The extender will not function correctly if used
to extend touch associated with the HDMI 3 input on the front of the display.
lFor more information about extending USB connections, see USB cable extenders.
More information
In addition to this guide, SMART provides other documents for the display in the Support section of the
SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view links to
SMARTBoard MX and MX Pro series interactive display documents and other support resources.

smarttech.com/kb/171555 20
Chapter 2 Installing the display
Moving the display to the installation site 20
Using transportation aides 21
Accommodating doorways, hallways, and elevators 21
Dealing with cracked, chipped, or shattered glass 22
Saving the original packaging 22
Installing the display on a wall 22
Choosing a location 23
Choosing a height 25
Assessing the wall 25
Selecting mounting hardware 26
Selecting a wall mount 26
Mounting the display 26
Installing the display on a stand 28
Using SMART mobile stands 28
Using a third-party stand 28
Installing the iQ appliance and Intel Compute Card 28
Connecting the Intel Compute Card 29
Connecting to a network 29
AM50 iQ appliance 30
Connecting power and turning on the display for the first time 31
About energy saving modes 33
SMART recommends that only trained installers install the display.
This chapter is for installers. Installers should read this information along with the installation instructions
included with the display before they install the display.
Warning
Improper installation of the display can result in injury and product damage.
Moving the display to the installation site
After your organization receives the display, you need to move it to the place where you plan to install it.
On occasion, you might also need to move the display to another location after initially installingit.