SMART SMART Board GX Series Product manual

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SMARTBoard® GXseries
interactive displays
INSTALLATION AND MAINTENANCE GUIDE
SBID-GX165 |SBID-GX175 |SBID-GX186

smarttech.com/kb/171744 2
Learn more
This guide and other resources for SMARTBoard GX series interactive displays are
available in the Support section of the SMARTwebsite (smarttech.com/support).
Scan this QRcode to view these resources on your mobile device.
Licenses
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and
other countries.
The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMARTTechnologiesULC is under license.
Trademark notice
SMART Board, SMART Notebook, SMART TeamWorks, SMART Meeting Pro, Object Awareness, Silktouch, smarttech, the SMART logo and all SMART taglines are trademarks
or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such
marks by SMART Technologies ULC is under license. The Adopted Trademarks HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or
registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. Microsoft and Windows are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries. All other third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2021SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does not
represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
April 7, 2021

smarttech.com/kb/171744 3
Important information
WARNING
lFailure to follow the installation instructions included with
the display could result in injury and product damage
which may not be covered by the warranty.
lDo not open or disassemble the display. You risk
electrical shock from the high voltage inside the casing.
Opening the casing also voids the warranty.
lDo not stand (or allow children to stand) on a chair to
touch the surface of the display. Rather, mount the
product at the appropriate height.
lTo reduce the risk of fire or electric shock, do not expose
the display to rain or moisture.
lIf the display requires replacement parts, make sure the
service technician uses replacement parts specified by
SMARTTechnologies or parts with the same
characteristics as the original.
lEnsure that any cables that cross the floor to the display
are properly bundled and marked to avoid a trip hazard.
lDo not insert objects inside the cabinet ventilation holes,
because they could touch dangerous voltage points and
cause electric shock, fire, or product damage which may
not be covered by the warranty.
lDo not place heavy objects on the power cable. Damage
to the cable could cause shock, fire, or product damage
which may not be covered by the warranty.
lUseonly extension cords and outlets that can fully
accommodate the display’s polarized plug.
lUse the power cable provided with the display. If a power
cable is not supplied, contact your supplier. Use only
power cables that match the AC voltage of the power
outlet and that comply with your country’s safety
standards.
lIf the glass is broken, do not touch the liquid crystal. To
prevent injury, handle glass fragments with care when
disposing of them.
lDo not move or mount the display by connecting rope or
wire to its handles. The display is heavy, and failure of the
rope, wire, or handle could lead to injury.
lUse only VESA-approved mounts.
lDisconnect the display’s power cable from the wall outlet
and seek assistance from qualified service personnel if
any of the following occur:
oThe power cable or plug is damaged
oLiquid is spilled into the display
oObjects fall into the display
oThe display is dropped
oStructural damage, such as cracking, occurs
oThe display behaves unexpectedly when you
follow operating instructions
CAUTION
lTurn off the display before cleaning its screen.
Otherwise, you may scramble the desktop icons or
inadvertently activate applications when you wipe the
screen.
lAvoid setting up and using the display in an area with
excessive levels of dust, humidity, and smoke.
lMake sure an electrical socket is near the display and
remains easily accessible during use.
lIn Europe, the display should be used only with European
TN and TT power distribution systems.
It is not suitable for older, IT-type power distribution
systems found in some European countries. “This system
(IT-type) is widely used isolated from earth, in some
installations in France, with impedance to earth, at
230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.”
Contact qualified personnel if you’re uncertain of the type
of power system available where you’re installing the
display.
lThe accessory slot’s maximum available power is 60 W.
The slot is not a limited power source. To reduce the risk
of fire, make sure that accessories connecting to the slot
satisfy the fire enclosure requirements of IEC60950-1
and IEC 62368-1.
lYou must connect the USB cable that came with the
display to a computer that has a USB compliant interface
and that bears the USB logo. In addition, the USB source
computer must be compliant with IEC 60950-1 and/or
IEC 62368-1. The source computer must be CE marked
and carry safety certification marks for Canada and USA.
This is for operating safety and to avoid damage to the
display.

Important information
smarttech.com/kb/171744 4
lWait five minutes before removing accessories from the
display’s OPS slot to allow the accessory to cool.
IMPORTANT
The following table includes the normal operating power
requirements for the display:
Models Regulatory
Models
Power requirements
SBID-
GX165
IDGX65-1 100V to 240V AC, 50
Hz to 60 Hz, 117 W
SBID-
GX175
IDGX75-1 100V to 240V AC, 50
Hz to 60 Hz, 157 W
SBID-
GX186
IDGX86-1 100V to 240V AC, 50
Hz to 60 Hz, 175 W
For additional requirements and other information, refer to the
display’s specifications (see More information on page15).
ENERGYSTAR®
ENERGY STAR is the government-backed symbol
for energy efficiency, providing simple, credible,
and unbiased information that consumers and
businesses rely on to make well-informed
decisions. ENERGY STAR-certified products are
the simple choice for energy efficiency, making it easy for
consumers and businesses to make purchases that save them
money and protect the environment. The U.S. EPA ensures that
each product that earns the label is independently certified to
deliver the quality, performance, and savings that users have
come to expect.
As shipped, your display delivers ENERGY STAR performance
and savings. However, changing some settings may increase
energy consumption beyond the limits required for ENERGY
STAR certification. For example, increased brightness and
contrast will increase power consumption.
Please consider the environment when you choose non-ENERGY
STAR settings.
Federal Communication Commission
interference statement
FCC
Supplier’s Declaration of Conformity
47 CFR § 2.1077 Compliance Information
Unique Identifier: IDGX65-1, IDGX75-1, IDGX86-1
Responsible Party – U.S. Contact Information
SMART Technologies Inc.
2401 4th Ave, 3rd Floor
Seattle, WA 98121
[e-mail]
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including
interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own
expense.
CAUTION
Any changes or modifications not expressly approved by the
party responsible for compliance could void the user’s authority
to operate this equipment.
Restriction
Operations in the 5.15-5.25 GHz band are restricted to indoor
usage only.
IEEE 802.11b or 802.11g operation of this product in the USA is
firmware limited to channels 1 through 13.
Radiation exposure statement
This equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance of 20 cm between
the antenna of this device and all nearby persons. This transmitter
must not be co-located or operated in conjunction with any other
antenna or transmitter.

Important information
smarttech.com/kb/171744 5
Innovation, Science and Economic
Development Canada statement
This device complies with RSS-210 of the Innovation, Science and
Economic Development Canada Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including
interference that may cause undesired operation.
CAUTION
(i) the device for operation in the band 5150-5250 MHz is only
for indoor use to reduce the potential for harmful interference
to co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the
bands 5250-5350 MHz and 5470-5725 MHz shall comply with
the e.i.r.p. limit; and
(iii) the maximum antenna gain permitted for devices in the
band 5725-5825 MHz shall comply with the e.i.r.p. limits
specified for point-to-point and non point-to-point operation as
appropriate.
(iv) Users should also be advised that high-power radars are
allocated as primary users (i.e., priority users) of the bands
5250-5350 MHz and 5650-5850 MHz and that these radars
could cause interference and/or damage to LE-LAN devices.
Radiation exposure statement
This equipment complies with ISED radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance of 20 cm between
the antenna of this device and all nearby persons. This transmitter
must not be co-located or operated in conjunction with any other
antenna or transmitter.
Innovation, Science et Développement
économique Déclaration du Canada
Cet appareil est conforme à la norme ISED CNR-210 pour les
appareils radio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:
1. le dispositif ne doit pas produire de brouillage préjudiciable,
et
2. ce dispositif doit accepter tout brouillage reçu, y compris un
brouillage susceptible de provoquer un fonctionnement
indésirable.
AVERTISSEMENT
(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz
sont réservés uniquement pour une utilisation à l’intérieur afin
de réduire les risques de brouillage préjudiciable aux systèmes
de satellites mobiles utilisant les mêmes canaux;
(ii) le gain maximal d’antenne permis pour les dispositifs
utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit
se conformer à la limite de p.i.r.e.;
(iii) le gain maximal d’antenne permis (pour les dispositifs
utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite
de p.i.r.e. spécifiée pour l’exploitation point à point et non point à
point, selon le cas.
(iv) De plus, les utilisateurs devraient aussi être avisés que les
utilisateurs de radars de haute puissance sont désignés
utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les
bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces
radars pourraient causer du brouillage et/ou des dommages
aux dispositifs LAN-EL.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux
rayonnements ISED établies pour un environnement non
contrôlé. Cet équipement doit être installé et utilisé avec un
minimum de 20 cm de distance entre la source de rayonnement
et votre corps. Cet émetteur ne doit pas être co- implantés ou
exploités conjointement avec une autre antenne ou émetteur.
EU Declaration of Conformity
Hereby, SMART Technologies ULC declares that the radio
equipment type Interactive Display IDGX65-1,IDGX75-1,IDGX86-
1and the OPS,PCM8, are in compliance with Directive
2014/53/EU.
The full text of the EU declaration of conformity is available at the
following Internet address: smarttech.com/compliance
WARNING
Operation of this equipment in a residential environment could
cause radio interference.
The frequency band and the maximum transmitted power in EU
are listed below:
Regulatory models: IDGX65-1, IDGX75-1, IDGX86-1
Transmitting Band (MHz) Maximum Transmit Power
dBm
2402–2483.5 19
5150–5350 20
5470–5725 20
5725–5875 13
Restrictions in:
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT
NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR – 5150MHz-
5350MHZ is for indoor use only.

Important information
smarttech.com/kb/171744 6
Regulatory models: OPS, PCM8
Transmitting Band (MHz) Maximum Transmit Power
dBm
2402–2483.5 20
5150–5350 22
5470–5725 22
5745–5875 13
Restrictions in:
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT
NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR – 5150MHz-
5350MHZ is for indoor use only.
For optimal performance any support equipment connected to
this device must be CE compliant.

smarttech.com/kb/171744 7
Contents
Important information 3
Chapter 1: Welcome 9
About this guide 9
About the display 10
Identifying your specific model 13
Accessories 14
More information 15
Chapter 2: Installing the display 16
Moving the display to the installation site 16
Installing the display on a wall 18
Installing the display on a stand 23
Connecting power and turning on the display for the first time 24
Connecting to a network 25
Chapter 3: Connecting computers and other devices 30
Installing SMART software 31
Connecting room computers and guest laptops 31
Connecting a SMART OPS PC module 40
Connecting other devices 40
Connector diagrams 49
Chapter 4: Maintaining the display 53
Turning the display on or off 53
Cleaning and maintaining the display 54
Updating system firmware 58
Chapter 5: Troubleshooting the display 60
Resolving general issues 60
The display isn’t turning on 61
The display is turning off when it shouldn’t 62
The screen is blank or there’s a problem with the image on the screen 62
There’s no sound or there’s a problem with the sound 65
Touch isn’t working as expected 66
The pens aren’t working as expected 67
SMART software on connected computers isn’t working as expected 67
The SMART OPS PC module isn’t working as expected 68
Contacting your reseller for additional support 68

Manual_FrontMatter
smarttech.com/kb/171744 8
Chapter 6: Troubleshooting tools and apps 70
Resolving issues with Whiteboard 70
Resolving issues with Browser 71
Resolving issues with EShare 71
Resolving issues with iMirror 72
Resolving issues with File Manager 73
Appendix A: Adjusting display settings 74
Accessing the display’s settings 74
Exiting the display’s settings 75
Network settings 75
Date, time, and language settings 76
System settings and Apps 77
Lock control 79
Power settings 80
About 81
Appendix B: Adjusting source, image mode, audio mode, and menu settings 82
Opening the display’s source, image mode, audio mode and menu settings 82
Exiting the display’s source, image mode, audio mode, and menu settings 82
Source settings 83
Image, audio, and menu setting 84
Appendix C: Managing the display using RS-232 87
Enabling room control on the display 88
Configuring the computer’s serial interface settings 88
Commands and responses 89
Power states 91
Commands 92
Appendix D: Enrolling the display in SMARTRemote Management 95
Appendix E: Hardware environmental compliance 96
Waste Electrical and Electronic Equipment (WEEE) 96
Batteries 96
More information 96

Chapter 1
smarttech.com/kb/171744 9
Chapter 1: Welcome
About this guide 9
About the display 10
Touch 10
Display 10
Mounting hardware 11
Front control panel 11
Remote control and infrared sensor 11
Ambient light sensor 11
Power status 11
Writing, drawing, and erasing 12
Audio 12
Network connectivity 12
Front connector panel 12
Room computers and guest laptops 12
Tools and features 13
Accessory slot 13
Identifying your specific model 13
Accessories 14
SMART OPS PC module 14
Stands 14
USB extenders 15
More information 15
This chapter introduces the SMARTBoard® GX series interactive displays.
About this guide
This guide explains how to install and maintain a SMARTBoard GX series interactive display. It includes the
following information:
lHow to install the display
lHow to connect power and devices
lHow to turn on the display for the first time

Chapter 1
Welcome
smarttech.com/kb/171744 10
lHow to maintain the display for years of use
lHow to troubleshoot issues with the display
This guide also includes information about the display’s settings and support for remote management.
This guide is intended for those who install and maintain displays in their organizations. Additional
documentation and resources are available for users of the display (see More information on page15).
About the display
The SMART Board GX series gives you everything you need to get started with interactivity.
The display includes a comprehensive set of features and components.
Touch
You can do everything on the display that you can do at your computer—open and close applications,
meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,
and so on—by touching the display’s surface.
You can use an array of gestures within applications, including panning, scaling, rotating, and zooming in
and out.
Display
The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles.
The display size varies by model:

Chapter 1
Welcome
smarttech.com/kb/171744 11
Models Size (diagonal)
SBID-GX165 65"
SBID-GX175 75"
SBID-GX186 86"
Mounting hardware
The display does not include mounting hardware. You can use VESA compliant wall mounts, such a
SMART’s WM-SBID-200 wall mount, to mount the display on a wall (see Installing the display on a wall on
page18).
You can also mount the display on a mobile stand (see Accessories on page14).
Front control panel
The front control panel provides buttons for turning the display on and off, controlling the volume,
accessing the display’s settings or freezing the screen, going one step back in the screen’s navigation
history, and displaying the Home screen.
Remote control and infrared sensor
You can use the remote control to turn the display on and off, adjust display settings, and quickly open
applications.
The display’s infrared sensor is located in the bottom-left corner of the display’s frame.
Ambient light sensor
The ambient light sensor is located in the bottom-right corner of the display’s frame.
The ambient light sensor detects the brightness of the room and adjusts the screen’s brightness
accordingly.
Power status
The indicator light’s color indicates the display’s status:
Power button Display status
Off Not receiving power
Red (solid) Standby mode
Red (flashing) Firmware update in progress
Green Normal operating mode

Chapter 1
Welcome
smarttech.com/kb/171744 12
Writing, drawing, and erasing
The display comes with two pens you can use to write or draw on the screen. Each end of a pen can be
assigned to write or draw in a different color. You can erase digital ink by moving your fist or palm over the
digital ink.
With Object Awareness, the display responds automatically to the tool or object you’re using, whether it’s a
pen, finger, or palm.
Audio
The display includes two 15 W integrated speakers, which are designed to provide sound at the front of a
room.
Network connectivity
The display requires a network and internet connection for downloading software and firmware updates.
You can connect the display to a network using Wi-Fi or an Ethernet cable.
lThe Wi-Fi module supports both 2.4 and 5 GHz bands.
lThe two RJ45 jacks allow you to connect the display and an external device, such as a computer, to an
Ethernet network.
For more information, see Connecting to a network on page25.
Front connector panel
The front connector panel includes connectors for USB peripherals and a computer or other input source.
For more information, see Connecting room computers and guest laptops on page31 and Connecting USB
drives, peripherals, and other devices on page41.
Room computers and guest laptops
You can connect room computers and guest laptops to the display and view and interact with them.
The display comes with SMART software that you can install on connected computers to take full
advantage of the display’s features.
For more information, see Connecting room computers and guest laptops on page31.

Chapter 1
Welcome
smarttech.com/kb/171744 13
Tools and features
The display’s built-in Android™ computing provides access to apps that enable you to browse the web, use
a whiteboard, share your screen, and more without using a connected device.
Accessory slot
You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot.
SMARTOPS PC modules provide a complete Windows® 10 Pro installation.
For more information on SMART OPS PC modules, see SMART OPS PC module on the next page.
CAUTION
lThe accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To
reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure
requirements of IEC60950-1 and/or IEC 62368-1.
lDo not remove the OPS PC or other devices from the accessory slot while they are turned on.
Identifying your specific model
SMART offers several models of the SMART Board GX series interactive display.
For help identifying your model, see the labels on the back or left side of the display.

Chapter 1
Welcome
smarttech.com/kb/171744 14
Model Screen size (approximate)
SBID-GX165 65" (165 cm)
SBID-GX175 75" (190 cm)
SBID-GX186 86" (218 cm)
Accessories
Accessories for the display include:
lSMART OPS PC module
lSMART wall mount (WM-SBID-200) for SMART Board displays
lStands
lUSB extenders
NOTE
For more information about these and other accessories, see smarttech.com/accessories.
SMART OPS PC module
SMART Open Pluggable Specification (OPS) PC modules provide a hassle-free
Windows 10 Pro installation based on eighth generation Intel® Core™ processors
and are designed specifically to work with a SMART display. All OPS PC
modules are WHQL certified and fully licensed with Windows 10 Pro. Install the
OPS PC module in a display’s OPS slot to provide a complete 4K UHD Windows
10 installation at your fingertips, without the need for an external PC or additional
cables.
Install familiar Windows applications, such as SMARTNotebook®,
SMARTTeamWorks™, and SMARTMeetingPro® software, and access the internet directly through your
display’s network connection. Upgrades and service for the OPS PC module are easy to perform without
removing the display from its mounting.
Stands
If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are
installing the display on a wall that cannot support the display’s full weight, you can install the display on a
SMART floor stand.

Chapter 1
Welcome
smarttech.com/kb/171744 15
USB extenders
As noted in the display’s specifications, the USB connection between the display and computer should be
no longer than 16'(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use
one of the following USB extenders:
Extender Specifications
USB-XT smarttech.com/kb/119318
CAT5-XT-1100 smarttech.com/kb/170202
NOTE
For more information about extending USB connections, see USB cable extenders.
More information
SMART provides a variety of other documents for this display in the Support section of the SMART website
(smarttech.com/support). Scan the QR code on this guide’s cover for links to SMARTBoard GX series
interactive display documents and other support resources.

Chapter 2
smarttech.com/kb/171744 16
Chapter 2: Installing the display
Moving the display to the installation site 16
Using transportation aides 17
Accommodating doorways, hallways, and elevators 17
Dealing with cracked, chipped, or shattered glass 18
Saving the original packaging 18
Installing the display on a wall 18
Choosing a location 19
Choosing a height 21
Assessing the wall 21
Selecting mounting hardware 22
Selecting a wall mount 22
Mounting the display 22
Installing the display on a stand 23
Using SMART mobile stands 23
Using a third-party stand 23
Connecting power and turning on the display for the first time 24
Connecting to a network 25
Configuring network settings 26
Connecting to a network 27
Connecting the display to a network 27
SMART recommends that only trained installers install the display.
This chapter is for installers. Installers should read this information along with the installation instructions
included with the display before they begin the installation.
WARNING
Improper installation of the display can result in injury and product damage.
Moving the display to the installation site
After your organization receives the display, you need to move it to the place where you plan to install it.

Chapter 2
Installing the display
smarttech.com/kb/171744 17
On occasion, you might also need to move the display to another location after initially installingit.
IMPORTANT
lMove the display at your own risk. SMART cannot accept liability for damages or injury that occur
during the display’s transportation.
lWhen moving the display:
oFollow local safety regulations and standards.
oPack the display in its original packaging, including the pallet.
oMove the display so that its top frame faces up.
oHave at least two people move the display.
TIP
display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the packaging
to help orient the box during transportation.
Using transportation aides
You can use the following aides to move the display:
lCart
lFurniture dolly
lMechanical lift
Accommodating doorways, hallways, and elevators
In some situations, you might need to remove the display from its packaging to move it through narrow
doorways or hallways or onto an elevator. In these situations, keep the foam pieces on the bottom corners
of the display. These foam pieces protect the display if you need to set it down during transportation.
You might also need to rotate the display so that its top frame faces to the side. You can do this during
transportation, but when you install the display, it must be in landscape orientation (with the top frame
facing up).

Chapter 2
Installing the display
smarttech.com/kb/171744 18
Dealing with cracked, chipped, or shattered glass
The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand
impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break
into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or
chip to become worse, possibly causing the glass to shatter. See the knowledge base article, Shattered
glass on an interactive display, for information about conditions that can cause the display’s glass to shatter
even when it’s not in use.
If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART
authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display
repaired or replaced.
WARNING
For safety and to prevent further damage, do not continue to install or use the display if its glass is
cracked, chipped or shattered.
Saving the original packaging
Save the original packaging and repack the display with as much of it as possible if you ever need to move
the display after installation. This packaging was designed to provide the best possible protection against
shock and vibration.
NOTE
If the original packaging isn’t available, you can purchase the same packaging directly from your
authorized SMART reseller (smarttech.com/where).
CAUTION
Move the display only in the original packaging or replacement packaging purchased from your
authorized SMART reseller. Moving the display without correct packaging can lead to product damage
and voids the warranty.
Installing the display on a wall
Typically, you install the display on a wall in a classroom or meeting space.

Chapter 2
Installing the display
smarttech.com/kb/171744 19
Choosing a location
A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting
space.
Selecting an appropriate location for the display is crucial for ensuring the best possible experience with
the product. Consider the following factors as you choose a location:
Factor Considerations
Room setup lThe location allows users, including those in wheelchairs, access to the display.
Refer to local regulations regarding accessibility.
lThe location allows for multiple users to access the display at the same time.
lThe location accommodates room traffic patterns, and there are no tripping
hazards.
lThe display is not installed where it could be hit by a door or gate.
lThere are no nearby heat sources directed at the display, such as a radiator or
heat vent.
lThere are no nearby shelving units, desks, or other furniture that has doors or
drawers that could hit the display.
lFurniture, wall décor, and other room features, such as light switches and
thermostats, do not block the display and are not blocked by it. (You might be
able to move some of these room features to accommodate the display.)
Power and other
connections
lThe location is close to:
oA power outlet
oA network outlet (if you plan to use a wired network connection)
oA room computer (if you plan to connect a room computer)
oExternal audio systems and other devices that you want to connect to the
display
NOTES
oIf the location is not near a power outlet, consult an electrician for the
power setup you need.
oDetermine if you’ll need additional equipment, such as power bars,
additional cables, or cable extenders.
lThe location is not where the mains power supply enters the building.

Chapter 2
Installing the display
smarttech.com/kb/171744 20
Factor Considerations
Visibility The display’s screen is clearly visible to all users in the room. SMART
recommends users sit within a 178° viewing area:
NOTE
The viewing area depends on the display’s resolution and a variety of other
factors. For more information, see the knowledge base article,
Recommended viewing distances and viewing angles for SMARTBoard
interactive displays.
Lighting The location is not near bright light sources, such as windows or strong
overhead lighting.
Risks of light interference include:
oReduced visibility: Light sources can cause glare on the display’s screen,
reducing its visibility.
oTouch system interference: Many displays use infrared (IR) light as a key
component of the touch system. Strong light that hits the display’s screen
directly can cause interference with the touch system and prevent the
display from working properly.
TIP
To reduce light interference, install blinds or shades on windows or skylights
and install switches to dim or turn off any lights shining directly on the
display’s screen. Keep in mind that sunlight can come through windows at
different angles at different times of the year.
Acoustics The room has good acoustics.