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Support +1.403.228.5940 or Toll Free 1.866.518.6791 (U.S./Canada)
© 2010 SMART Technologies ULC. All rights reserved. SMART Bridgit, SMART Board, smarttech and the SMART logo are trademarks or registered
trademarks of SMART Technologies ULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their
respective owners. Patent No. US5448263; US6141000; US6320597; US6326954; US6337681; US6741267; US6747636; US7151533; US7289113;
US7499033; US7626577; CA2058219 and CA2252302. Other patents pending. Contents are subject to change without notice. 01/2010. 99-00860-21 A0
Settings
To view the SMART Hub SE240 settings dialog box,
press System, and then select Settings on the sidebar.
•Input Configuration – manage computer
input appearance
•Display Configuration – manage display settings
•Network and Conference – manages network and
conferencing options
•System and Language – display system information
and manage language settings
•Administration – manage user access and
password settings, upgrade firmware and access
import/export settings
Troubleshooting
Connections
NOTE: You can connect your compatible SMART hardware product to any of the USB A receptacles.
Symptom/Observation Action/Solution
Your SMART Board™
interactive whiteboard
or other hardware product
doesn’t respond to touch.
• Ensure that your hub is connected to your compatible SMART hardware product. See the connections
diagram below.
• If you use a mouse and keyboard with your hub, ensure that they’re connected and properly working.
• Reset your hub using the reset instructions below.
You’re unable to connect
your SMART Hub to a
computer or video source.
• Ensure that your hub is connected to your computer or video source and that you select the correct input
type (analog or digital) from the Input Configurations tab under Settings.
• If you connect a laptop, ensure that your laptop is in presentation mode. See your laptop’s Help or user’s
guide for instructions.
You’re unable to save
Whiteboard files on your
USB storage device.
• Ensure that there is enough space on your USB storage device to save your files.
• Ensure that your USB storage device is compatible with your hub. Visit USB Storage Device
Compatibility, document 124102 for a list of compatible USB storage devices.
Your SMART Hub stops
responding or behaves
unexpectedly.
• Reset your hub. Press and release Reset using the red button on the back of your hub, and then wait for
your hub to start. If this doesn’t resolve the issue, disconnect the power cable, and then wait 2 minutes
before reconnecting it and turning it on. If the issue persists, contact SMART Technical Support.
There’s no sound from the
speakers connected to the
SMART Hub SE240.
• Turn on the speakers, and then ensure the volume isn’t muted.
You’re unable to use the
SMART Hub’s networking
features
• Ensure your hub is connected to your network.
• If you’re attempting to connect to the SMART Bridgit server after the trial period has ended, you need to
purchase a license to reactivate the server through an authorized SMART reseller.
Power
Source Computer 1 Computer 2 Video
Source
1
Video
Source
2
USB
Storage
Devices,
Keyboard
and Mouse
Network Display
