SmartLabs SML-5041W1 User manual

Set-top Box
SML-5041W1
User Manual
©2020 Smartlabs
Proprietary and confidential

Set-top box SmartLabs SML-5041W1. User Manual
Thank You for Choosing Us
The SML-5041W is a small-form and high-performance set-top box (STB) with 4K/UHD video support and is able to
deliver to your home the exciting world of cutting edge interactive services.
This manual contains a description of all possible features and options of SML-5041W, however your device may look
slightly different from the one pictured in this document. The packaging and configuration of your device, such as
presence or absence of certain connectors, are defined by the service provider.
Information about interactive television services available through the STB is given by your service provider in a
separate manual (not included).
Distribution Kit
●SML-5041W set-top box
●Power adapter 12 V, 1.0 A
●HDMI cable (optional)
●AV cable (mini jack to 3xRCA, optional)
●Ethernet cable (optional)
●Remote control (optional)
●Battery for remote control (1xCR2032 or 2xAAA, optional)
●User manual (English, optional)
Safety and Storage
Read this manual before using the STB and keep it for future reference. Please, heed all warnings and follow the
precautions and operating instructions.
●Do not open or repair the STB by yourself. Improper repair may result in electrical shock or fire. In addition,
the STB is removed from the warranty.
●Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
●The STB is intended for indoors use only, with air temperature from 0°C to 35°C (from 32°F to 95°F) and 30-
70% of relative humidity, non-condensing.
●Use only power supplies listed in the user instructions.
●Do not use the STB if the power cord is damaged.
●To reduce the risk of fire or electrical shock, do not expose the STB to dripping or splashing and do not place
any objects filled with liquids on or next to the STB.
●Do not expose the STB to any liquids, rain, steam, moisture or high humidity.
●Do not expose the STB to direct sun light.
●Do not place the STB near open fire or heating elements.
●Do not expose the STB to vibrations or shaking.
●Do not use the STB in dusty environments.
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Set-top box SmartLabs SML-5041W1. User Manual
●If a storm is coming or if you are not going to use the STB for a long time, unplug the power cord and
disconnect the Ethernet cable. This will help to protect the unit from lightning and power line surges.
●Batteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or
the like.
●Adapter shall be installed near the equipment and shall be easily accessible.
●The mains plug of adapter is used to disconnect the device from the power supply. The mains plug of adapter
shall remain readily operable.
●When using the STB with a plasma TV, do not pause the playback for more than 5 minutes, due to plasma TV
screen design it could lead to display damage. The STB manufacturer is not responsible for any damage
caused in such manner.
●The software on your STB is updated automatically. Do not unplug the power cord and do not disconnect the
Ethernet cable while the software is updating. The STB manufacturer is not liable for any consequences of
incorrect software update.
●Do not connect the USB port of STB with the USB port of a computer or any other USB power supply. It could
lead to STB damage.
●The manufacturer does not guarantee the absence of interference with other devices. To eliminate possible
interference, increase the distance between the STB and other equipment, or connect equipment using a
different setup.
●The device is going to be operated in the 5150 to 5250 MHz frequency range. It is restricted only to indoor
use.
To prevent possible hearing damage, do not listen at high volume levels for long periods.
Battery Information
ISO 7000-0434 (2004-01)
WARNING: Refer to the battery disposal and safety information before replacing the battery.
Do not charge batteries that are not designed for this.
If the batteries are not used correctly, liquid may leak out of them. Avoid contact with this liquid. In
case of accidental contact with the skin, rinse immediately with a large amount of water. If liquid gets into eyes, seek
medical help immediately. Liquid leaking from batteries can cause skin irritation or burns.
Keep batteries away from fire. Do not attempt to disassemble the batteries. Do not cause them to short circuit.
Batteries should be stored at room temperature. Observe the battery polarity when installing.
Keep the batteries out of excessive dynamic exposure, heat, and contact with water or other liquids.
Do not install old and new batteries at the same time, as well as different types of batteries: alkaline, zinc-carbon, or
rechargeable.
Do not ingest the battery, chemical Burn Hazard.
The remote control can be supplied with a coin/button cell battery. If the coin/button cell battery is swallowed, it can
cause severe internal burns in just 2 hours and can lead to death.
Keep new and used batteries away from children. If the battery compartment does not close securely, stop using the
product and keep it away from children. If you think batteries might have been swallowed or placed inside any part of
the body, seek immediate medical attention.
If fluid from the battery comes into contact with skin or clothing, immediately flush the affected area with clear water.
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Set-top box SmartLabs SML-5041W1. User Manual
CAUTION: There is a risk of explosion if the battery is replaced by an incorrect type. Dispose of used batteries
according to the instruction in this manual.
Indicators and Slots
Front Panel
Element Purpose
Power indicator Green — STB is switched on and operates normally.
Red — STB is in the stand-by mode.
IR receiver The internal IR receiver is accepting signals from the IR remote control.
Note: the device appearance may differ from that shown in the picture.
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Set-top box SmartLabs SML-5041W1. User Manual
Back Panel
Element Purpose
DC 12V The port for a power adapter
A/V The analog audio/video interface (composite + stereo audio signal)
HDMI The audio/video interface for connecting with an HDMI-compliant device
S/PDIF Optical audio output to audio receiver or speakers (optional)
LAN Ethernet port, 10/100 Mbps
USB USB 2.0 port
Note: the device appearance may differ from that shown in the picture.
Installation
1. Remove your STB from packaging.
2. Make sure that the place, where you are installing the STB, meets the following requirements:
●Place STB on a flat surface.
●Do not place the STB on slick surfaces, where there is a risk of vibration, fall or other damages of STB.
●Do not mount the STB on soft surfaces, like a bed, carpet, etc. Such a surface impedes access for air and
normal ventilation of the STB and thereby causes overheating and malfunctioning.
●Do not cover the STB.
●Do not shield the ventilation holes in the STB’s enclosure located at the top panel of the STB.
●When mounting the STB, make sure that there is at least 10 cm of free space at each side of the device.
Do not place STB in closed cupboards and caves.
●Install and operate the STB with a minimum distance of 20 cm (7.8 inches) between the device and the
body.
●Do not place STB on surfaces, which can heat, for instance, on boosters.
●Do not place any things on the device.
●To avoid damage to the power adapter cable, place the cable so that it is not pressed, pinched or
mechanically affected in any way.
3. Make sure that the TV set and the STB are not connected to the power network.
4. Connect the TV set and the STB with the HDMI cable.
5. Connect the Ethernet cable to the STB. If you are going to use the Wi-Fi connection, skip this step.
6. Connect the STB and the TV set to the power network.
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Set-top box SmartLabs SML-5041W1. User Manual
Connecting to Internet via Wi-Fi
1. Turn on the STB and wait for it to boot.
2. Go to the "Settings" menu on the home screen. Next, "System" → "Native system settings" → "Network".
3. Select your wireless network in the list of available networks.
4. Type the password for the selected network using the on-screen keyboard (if required).
5. If there are no networks available in the list, try running the scan again. To do this, change the "Wi-Fi Off" setting
to "Wi-Fi On".
6. If the problem persists, check the settings of your wireless access point (router) or use a wired Ethernet
connection.
First Start
When you switch on the STB for the first time, make sure that the STB is connected to a managed IPTV network. The
box will start downloading the latest version of the software. Updating may take a few minutes. Do not disconnect the
STB from power supply and from the Internet before the updating is complete. After finishing the STB will reboot
automatically.
Troubleshooting
Problem
Possible reason
Solution
No picture
1. TV is not turned on
1. Turn on your TV
The screen displays
"No signal"
1. STB is not connected to the
mains supply.
2. STB is turned off.
3. TV is set to the wrong input
source.
1. Connect STB to the mains supply.
2. Turn STB on by using its remote control.
3. Use the TV remote control to select the
video input connected to STB.
No sound
1. The sound is turned off on TV.
2. The sound is turned off on STB.
1. Increase the volume on TV by using the TV
remote control.
2. Increase the volume on STB by using VOL+
button on the STB remote control.
Remote control is not
working
1. Dead battery.
2. The signal from the remote
control does not reach STB.
1. Replace the battery with a new one.
2. Reduce the distance between the remote
control and STB.
STB turns off
periodically
1. Not enough power supply to
STB.
2. Overheating.
1. Connect STB to the power adapter
included in the supplied package.
2. Ensure sufficient air flow to STB — no less
than 10 cm (4 inches) of clearance on all
sides.
If you need further support, please contact your Service Provider.
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Set-top box SmartLabs SML-5041W1. User Manual
Cleaning
1. Unplug the STB before cleaning.
2. Wipe the STB and remote control with a clean dry rag only.
3. Clean the ventilation holes in the STB’s enclosure on a regular basis.
4. You may remove stains from the STB’s surface with a slightly damp cloth.
5. Do not use chemical cleaner, car polish, dissolvent, aerosol, cleaning agents, abrasive powders and materials
for cleaning the STB and accessories.
Disposal
The STB must be disposed separately from household waste. When the STB reaches its end of life, contact local
authorities to learn about disposal and recycling options. The correct disposal will help prevent potential negative
impact on the environment and human health.
STB remote control contains a battery. Dispose of the battery according to your local environmental laws and
guidelines.
WEEE Compliance Statement
This symbol on the product or on its packaging indicates that old electrical appliances must not be disposed together
with the residual waste, but have to be disposed of separately. The disposal at the communal collecting point via
private persons is for free. The owner of old appliances is responsible to bring the appliances to these collecting points
or to similar collection points. With this little personal effort, you contribute to recycle valuable raw materials and the
treatment of toxic substances.
Specifications
Name: SML-5041W
Dimensions: 110 x 107 x 33 mm, 130g
Power supply:
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Set-top box SmartLabs SML-5041W1. User Manual
●Input: AC 100-240V, 50/60Hz
●Output: DC 12V, 1.0A
Ports and interfaces:*
●Digital audio/video interface HDMI 2.0 with HDCP 2.2
and HDR support
●CVBS video interface + analog stereo audio
interface (TRRS mini-jack)
●Ethernet port, 10/100 Mbps
●Optical digital audio interface S/PDIF (optional)
●USB 2.0 port
●Port for a power adapter DC 12V
* The availability of some ports may vary depending on service provider requirements.
Wi-Fi module:
Standard IEEE 802.11n\ac, MIMO 2x2
Operating frequency 2.4GHz band: 2400~2483.5 MHz
5GHz band: 5150~5250 MHz & 5470-5850 MHz
(depends on country)
Max. transmitting power (EIRP) not more than 18 dBm
BT module:
Standard BT v4.1 + BLE
Operating frequency 2402–2480 MHz
Max. transmitting power (EIRP) not more than 8 dBm (BT class 1)
The device complies with RF specifications when the device used
at 20cm from your body.
The device is going to be operated in the 5150 to 5250 MHz
frequency range. It is restricted only to indoor use. This device
may be operated in all member states of the EU.
Max. resolution supported on HDMI: 4Kx2Kp60
Supported CVBS standards: PAL, NTSC
Supported video codecs: H.264 AVC HP@L5.1, H.265 HEVC MP-10@L5.1, VP9 Profile-2 up to 4Kx2K@60fps, MPEG-2
MP@HL.
Supported audio codecs: MPEG1 Layer II audio, AAC-LC, HE-AAC, HE-AACv2, Dolby Digital / Dolby Digital Plus (AC3 /
EAC3).
Extreme temperature: 0–40 ℃
Hardware revision: JUW7.820.00280565 V1
Software version: 4.22.1
Note: Due to regular updates to improve the performance and consumer qualities of the device, its current software
version may differ from the specified one.
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Set-top box SmartLabs SML-5041W1. User Manual
Licensing and Certification
Copyright
Company and product names mentioned in this guide may be trademarks, registered trademarks or served marks of
the appropriate right holders. HDMI and HDCP standards are used in the device on the appropriate licenses given by
its right holders. Smartlabs Holding Ltd has the appropriate rights to use these standards.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are trademarks of
Dolby Laboratories.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing LLC in the United States and other countries.
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER
OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE
AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO
LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED
FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM
Smartlabs Holding Ltd is able to change, improve any product described in this guide and also the guide itself without
preliminary notice.
© Smartlabs Holding Ltd, 2020. No part of this document can be reprinted, republished without a preliminary
agreement with Smartlabs Holding Ltd.
EC Declaration of Conformity
This product can be used across EU member states. The plug considered as disconnect device of the following power
adapters:
●Adapter 1. Manufacturer: ShenZhen Sunun Power Technology CO., LTD. Model: SA12V-120100V. Input: AC
100–240V, 50/60Hz, 0.4A max. Output: DC 12V, 1A.
●Adapter 2. Manufacturer: ShenZhen Sunun Power Technology CO., LTD. Model: SA12BH-120100V. Input: AC
100–240V, 50/60Hz, 0.4A. Output: DC 12V, 1A.
●Adapter 3. Manufacturer: Shenzhen TEKA Technology CO., LTD. Model: TEKA012-1201000EU. Input: AC 100–
240V, 50/60Hz, 0.35A max. Output: DC 12V, 1A.
●Adapter 4. Manufacturer: Shenzhen TEKA Technology CO., LTD. Model: TEKA012-1201000BS. Input: AC 100–
240V, 50/60Hz, 0.35A max. Output: DC 12V, 1A.
●Adapter 5. Manufacturer: Dongguan Sunun Power Co., Ltd. Model: SA12BH-120100B. Input: AC 100–240V,
50/60Hz, 0.4A max. Output: DC 12V, 1A.
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Set-top box SmartLabs SML-5041W1. User Manual
Hereby, Smartlabs Holding Ltd declares that the radio equipment type STB, model SML-5041W is in compliance with
Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:
http://bit.ly/5041W_v2
FCC Compliance Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any inte rference received, including interference
that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interferenceto radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
·Reorient or relocate the receiving antenna.
·Increase the separation between the equipment and receiver.
·Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
·Consult the dealer or an experienced radio/TV technician for help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator and your body.
Innovation, Science and Economic Development (ISED) Canada
Compliance Notice
This device complies with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation
is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the
device.
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Set-top box SmartLabs SML-5041W1. User Manual
Le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables
aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm between the radiator and your body.
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non
contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de
rayonnement et votre corps.
Manufacture Date
Manufacture date is specified in the serial number on the device bottom. 8-th digit to the right is the year, 7-th and 6-
th are the week:
Note: S/N and MAC are shown here for example only.
About the Manufacturers
Legal entity: Smartlabs Holding Ltd
Address: Nafpliou 15, Limassol, Cyprus, 3025
Contact information: [e-mail]
Manufacturing plant: Sichuan Changhong Network Technologies Co. LTD
Manufacturing plant address: 35, East Mianxing Road, High-Tech Park, Mianyang, Sichuan, China
Warranty
The appliance warranty is provided through the service provider. The warranty period and conditions are determined
by the service provider. If maintenance or repair is required please contact your service provider.
No part of this document shall be considered as warranty.
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