LG STB-5500 User manual

EZ-Manager Wizard
pages 17 – 26
Custom Master STB Setup
pages 42 – 44
Cloning Procedures
pages 45 – 51
EXPERIENCED INSTALLER
© Copyright 2017 LG Electronics U.S.A., Inc. P/N: 206-4310 (Rev A)
•
•
Interactive Pro:Centric ®
Functionality
RF or IP Content Delivery
Commercial Mode Setup Guide
STB-5500
HD Commercial Interface Set-top Box

2206-4310
MODEL and SERIAL NUMBER
The model and serial numbers of this STB are located on the
back of the cabinet. For future reference, LG suggests that you
record those numbers here:
Model No._________________ Serial No._______________
WARNING:
TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER (OR BACK). NO USER-
SERVICEABLE PARTS INSIDE. REFER TO QUALIFIED SERVICE PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the
presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude
to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in the literature accompanying the appliance.
WARNING:
TO PREVENT FIRE OR SHOCK HAZARDS, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.
WARNING:
This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive
harm. Wash hands after handling.
NOTE TO CABLE/TV INSTALLER:
This reminder is provided to call the cable TV system installer’s attention to Article 820-40 of the National Electrical Code
(U.S.A.). The code provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be
connected to the grounding system of the building, as close to the point of the cable entry as practical.
REGULATORY INFORMATION:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION:
Do not attempt to modify this product in any way without written authorization from LG Electronics U.S.A., Inc.
Unauthorized modification could void the user’s authority to operate this product.
COMPLIANCE:
The responsible party for this product’s compliance is: LG Electronics U.S.A., Inc.
1000 Sylvan Avenue, Englewood Cliffs, NJ 07632, USA • Phone: [phone]
WARNING
RISK OF ELECTRIC SHOCK
DO NOT OPEN
© Copyright 2017 LG Electronics U.S.A., Inc.
For Customer Support/Service, please call:
1-888-865-3026
The latest product information and documentation is
available online at:
www.lg.com/us/business
Marketed and Distributed in the United States by LG Electronics U.S.A., Inc.
1000 Sylvan Avenue, Englewood Cliffs, NJ 07632

3
206-4310
IMPORTANT SAFETY INSTRUCTIONS
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accor-
dance with the manufacturer’s instructions.
8. Do not install near any heat sources, such as radiators,
heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or
grounding-type plug. A polarized plug has two blades
with one wider than the other. A grounding-type plug
has two blades and a third grounding prong. The wide
blade or the third prong are provided for your safety. If
the provided plug does not fit into your outlet, consult
an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched,
particularly at plugs, convenience receptacles, and the
point where it exits from the apparatus.
11. Only use attachments/accessories specified by the
manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table
specified by the manufacturer or sold with the apparatus.
When a cart is used, use caution when moving the cart/
apparatus combination in order to avoid injury from
tip-over.
13. Refer all servicing to qualied service personnel.
Servicing is required when the apparatus has been
damaged in any way, such as power-supply cord or
plug is damaged, liquid has been spilled or objects
have fallen into the apparatus, the apparatus has been
exposed to rain or moisture, does not operate normally,
or has been dropped.
14. Never touch this apparatus or antenna during a thunder or
lightning storm.
15. When mounting an STB on the wall, make sure that none of
the electrical cabling bears any of the weight of the STB.
Install in accordance with the manufacturer’s instructions.
16. Power Cord
Caution: Check the STB specifications in the Owner’s
Manual to determine power requirements.
Periodically examine the cord of your appliance, and if its
appearance indicates damage or deterioration, unplug it,
discontinue use of the appliance, and have the cord replaced
with an exact replacement part by an authorized servicer.
Protect the power cord from physical or mechanical abuse,
such as twisting, kinking, or pinching or being closed in a
door or walked upon. Pay particular attention to plugs, wall
outlets, and the point where the cord exits the appliance.
Do not use a damaged or loose power cord. Be sure to grasp
the plug when unplugging the power cord. Do not pull on the
power cord to unplug the STB.
Do not stick metal objects or any other conductive material
into the power cord. Do not touch the end of the power cord
while it is plugged in.
17. Overloading
Do not connect too many appliances to the same AC power
outlet as this could result in fire or electric shock. Do not
overload wall outlets. Overloaded wall outlets, loose or
damaged wall outlets, extension cords, frayed power cords,
or damaged or cracked wire insulation are dangerous. Any of
these conditions could result in re or electric shock.
18. Outdoor Use/Wet Location
Warning: To reduce the risk of re or electrical
shock, do not expose this product to rain,
moisture or other liquids.
Do not touch the STB with wet hands. Do not install this
product near ammable objects such as gasoline or candles or
expose the STB to direct air conditioning.
Do not expose to dripping or splashing and do not place
objects lled with liquids, such as vases, cups, etc., on or over
the apparatus (e.g., on shelves above the unit).
19. Grounding
(Except for devices that are not grounded) Ensure that you
connect the earth ground wire to prevent possible electric
shock (i.e., an STB with a three-prong grounded AC plug must
be connected to a three-prong grounded AC outlet). If ground-
ing methods are not possible, have a qualied electrician install
a separate circuit breaker. Do not try to ground the unit by
connecting it to telephone wires, lightning rods, or gas pipes.
20. Disconnect Device
The power plug is the disconnecting device. The power plug
must remain readily accessible.
As long as this unit is connected to the AC wall outlet, it is not
disconnected from the AC power source even if the unit is
turned off.
(Continued on next page)
PORTABLE CART WARNING

4206-4310
IMPORTANT SAFETY INSTRUCTIONS
(Continued from previous page)
21. Outdoor Antenna Grounding
If an outside antenna or cable system is connected to the
product, follow the precautions below.
An outdoor antenna system should not be located in the
vicinity of overhead power lines or other electric light or power
circuits or where it can come into contact with such power
lines or circuits as death or serious injury can occur.
Be sure the antenna system is grounded so as to provide
some protection against voltage surges and built-up static
charges.
Article 810 of the National Electrical Code (NEC) in the U.S.A.
provides information with respect to proper grounding of the
mast and supporting structure, grounding of the lead-in wire
to an antenna-discharge unit, size of grounding conductors,
location of antenna-discharge unit, connection to grounding
electrodes, and requirements for the grounding electrode.
Antenna Grounding According to NEC, ANSI/NFPA 70
22. Cleaning
When cleaning, unplug the power cord and wipe gently with
a soft cloth to prevent scratching. Do not spray water or other
liquids directly on the STB as electric shock may occur. Do not
clean with chemicals such as alcohol, thinners or benzene.
23. Transporting Product
Make sure the STB is turned Off and unplugged and that
all cables have been removed. Do not press against or put
stress on the STB.
24. Ventilation
Install the STB where there is proper ventilation. Do not
install in a conned space such as a bookcase. Do not cover
the STB with cloth or other materials (e.g., plastic) while it is
plugged in. Do not install in excessively dusty places.
25. If you smell smoke or other odors coming from the STB or
hear strange sounds, unplug the power cord, and contact an
authorized service center.
26. Keep the product away from direct sunlight.
27. Do not install this product on a wall if it could be exposed to
oil or oil mist. This may damage the product and cause it to
fall.
28. Do not allow an impact shock or any objects to fall into the
product.
29. Do not touch the ventilation openings, as they may become
hot while the STB is operating. This does not affect the per-
formance of the product or cause defects in the product.
30. Do not use high voltage electrical equipment near the STB
(e.g., a bug zapper). This may result in product malfunction.
Antenna Lead in Wire
Antenna Discharge Unit
(NEC Section 810-20)
Grounding Conductor
(NEC Section 810-21)
Ground Clamps
Power Service Grounding
Electrode System (NEC
Art 250, Part H)
Ground Clamp
Electric Service
Equipment

5
206-4310
Table of Contents
Safety Warnings .................................. 2
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . 3 – 4
Table of Contents ................................. 5
STB-5500 Introduction / Setup Checklist............. 6
Introduction .................................... 6
Setup Checklist ................................. 6
STB-5500 Cabling Connections .................7– 10
Before You Begin ............................... 7
Connect the STB to the Display Panel ............... 8
STB-5500 Cabling Diagram ...................... 10
Commercial Mode Overview ...................11 – 13
Pass-through Mode..............................11
FTG Mode.................................... 12
Determining the STB Operating Mode . . . . . . . . . . . . . . 13
Pro:Centric Operation ........................14 – 15
Pro:Centric Interactive Menu Features .............. 14
Pro:Centric Interactive Menu Navigation ............ 14
Pro:Centric Setup .............................. 15
Setting the Video Output Resolution ............... 16
EZ-Manager Wizard ..........................17 – 26
Before You Begin .............................. 17
Initiate Configuration or Exit the EZ-Manager Wizard .. 18
STB Configuration Options ....................... 19
Zones and Room Number Assignments............. 19
Configure Pro:Centric Settings .................... 21
USB Configuration ............................. 25
Ez Download Utility ..........................27 – 30
Before You Begin .............................. 27
Accessing and Using the Ez Download Utility ........ 27
Installer Menu ...............................31 – 41
Accessing the Installer Menu ..................... 31
Using the Installer Menu ......................... 32
Exiting the Installer Menu and Activating Settings ..... 32
Detailed Descriptions of Installer Menu Items ........ 35
Custom Master STB Setup ................... 42 – 44
Before You Begin .............................. 42
Clonable STB Setup Menu Features ............... 42
Custom Master STB Setup Procedure .............. 43
Cloning Procedures ..........................45 – 51
Exporting a Clone File .......................... 45
Importing a Clone File........................... 47
FTG File Manager Utilities Overview.............52 – 57
Creating an FTG Configuration File ................ 52
FTG File Manager Main Screen ................... 54
FTG Channel Map Configuration Utility ............. 55
FTG Channel Map Editor ........................ 56
FTG Installer Menu Configuration Utility............. 57
IP Environment Setup ........................58 – 65
Accessing the IP Environment Menu ............... 58
Network Configuration .......................... 58
Pro:Centric Setup .............................. 62
Media Share Setup ............................. 64
Pre-loaded Applications ......................... 65
References
Updating STB Software using a USB Memory
Device......................................67 – 68
Downloading Background Images using a USB
Memory Device...............................69 – 70
Display Panel Specifications ....................... 71
STB Aux Input Configuration ....................... 72
Auto Input(s) Sensing Feature ...................73 – 74
Enabling or Disabling the MTI Protocol on the STB ...75 – 76
Restoring Factory Defaults on the STB(s) ............. 77
Using the STB’s Zoning Features ................78 – 81
Using Media Share Features ....................82 – 86
STB-5500 Jack Panels............................ 87
External IR Receiver Specications................... 88
External Audio Line Out Specications ................ 89
Installer Remote Typical Key Functions ............... 90
STB Installer Remote ............................. 91
Troubleshooting ..............................92 – 94
General Troubleshooting......................... 92
STB Quick Check ............................... 93
Commercial Mode Check ........................ 94
Glossary of Terms ............................... 95
Document Revision History / Open Source Software Notice 96
Back Cover..................................... 97
Notes
• Installer Menu content is intended for use primarily by qualied TV electronics technicians.
• Refer to the STB-5500 Owner’s Manual for additional information on STB installation, specications, maintenance, and safety instructions.
• Design and specications subject to change without prior notice. This document provides examples of typical screen displays. Your displays
may vary from those shown in this document.

6206-4310
STB-5500 Introduction / Setup Checklist
Introduction
The STB-5500 set-top box is designed to be connected to a compatible commercial display panel to
create a system that can provide Pro:Centric ®functionality, as well as either RF or IP content delivery.
The STB-5500 may be used with LG Commercial Hospitality TVs (LP645H, LT670H, etc.) that support
Multiple Protocol Interface (MPI), or the STB-5500 may be used with LG Commercial Public Display TVs
(LD450C, LT560C, etc.) or LG Commercial Monitors (M3203CCBA, M3204C, etc.) that support the
TV-Link Monitor (TLM) interface. The STB-5500 may also be used with commercial non-LG TVs that
support SONIFI’s Multiple Television Interface (MTI) protocol.
Setup Checklist
See also the STB-5500 Owner’s Manual for information on STB installation and hardware and cable
connections.
Installation and Setup
__ Unpack the STB and all accessories.
Accessories provided:
• AC/DC Power Adapter
• HDMI Cable
• MPI/MTI Cable (proprietary cable for LG MPI or SONIFI MTI control of display panel)
• TLM Cable (proprietary cable for LG TLM control of display panel)
• A/V Adapter Cable
__ Obtain an LG Installer Remote for configuration purposes.
If you are connecting the STB to an LG display panel, the LG remote provided with the display should
be sufficient. If you are connecting the STB to a non-LG display panel or if you intend to use multiple
STBs/displays in a single room installation environment, an LG Installer Remote dedicated to STB
control is available for purchase. For additional information and/or to purchase an STB Installer
Remote, contact your LG service representative. See also Reference section, “STB Installer Remote.”
__ Determine the installation location for the STB and display panel stand or mount.
__ Determine mounting and installation requirements, for example, AC power source outlet, antenna/cable
service connectors, any external equipment required for system operation, all necessary cables, wires,
and connectors, and any other additional required hardware, etc.
__ Install the display panel on VESA mount or stand.
Note: It may be advisable to make all cable connections before installing on VESA mount or stand.
Hardware Connections
__ Install any additional hardware as appropriate to your institution, LAN, etc.
Cable Connections
__ Make all required connections to the STB jack panels, as described in this document.
Commercial Mode Setup
__ Complete appropriate procedures as described in this document for Commercial Mode operation.

7
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STB-5500 Cabling Connections
This section describes how to connect the STB-5500 to establish communication with a compatible
commercial display panel (LG Hospitality TV, LG Public Display TV, LG Commercial Monitor, or
commercial non-LG TV with MTI support).
Before You Begin
Refer to the appropriate subsection(s) below before proceeding to connect the STB. In particular,
make sure each display panel is in the proper, known state.
LG Display Panel Prerequisites
• The display panel should be in a known state. That is, the display panel should be either in a
factory default state or custom congured (in its default mode) with selected settings, for example,
the aspect ratio, that you wish to use in conjunction with the STB.
• For newer LG Public Display TVs, when you power ON the TV for the rst time, a Welcome
Wizard will be displayed, and you will need to complete the rst two steps of the wizard before
you can successfully connect the STB. First, you will need to select the Language (Step 1), and
then you will need to select the Mode Setting (Step 2). For Step 2, you MUST select “Home
Use.” After this, you can either continue with the wizard and select additional desired conguration
settings, or you can use the EXIT key on the remote to exit the wizard.
Commercial Non-LG Display Panel Prerequisites
• The display panel must be in a known state; however, note that you may need to perform initial
steps to configure the display (i.e., the TV) and/or its MTI port for MTI communication. Refer to
the manufacturer’s documentation for further information.
Note: You also will need to perform steps to enable the MTI protocol (disabled by default) in the
STB as part of the Commercial Mode setup AFTER the STB is connected to the display panel. See
Reference section, “Enabling or Disabling the MTI Protocol on the STB” for further information.
In order to complete these steps, you need to see the STB’s HDMI video output. Use the display
panel’s IR remote to manually switch the display panel to the appropriate HDMI input.
• It is highly recommended that you set the display’s start channel/Power On source to HDMI1
since, when Television/Display Control communication is established, the STB default
conguration automatically sends Television/Display Control commands to switch the connected
display panel to its HDMI1 input. Because some non-LG displays default to an RF channel at
turn ON (or at loss of communication), setting the Power On source to HDMI1 will eliminate the
potential for momentary signal interruption from the STB each time the STB/display is turned
ON. This will also eliminate the potential for temporary signal interruption from the STB when
the STB’s PTC is being updated.
LG Installer Remote
• An LG Installer Remote (not supplied) is required to complete the procedure below, as well as
STB/display panel conguration procedures in this document. If you are connecting the STB to
an LG display panel, the LG remote provided with the display should be sufcient. However, if you
are connecting the STB to a non-LG display panel or if you wish to take advantage of the STB’s
multi-code feature, LG’s STB-dedicated Installer Remote will be required. See Reference sections,
“Installer Remote Typical Key Functions” and “STB Installer Remote,” for further information.

8206-4310
STB-5500 Cabling Connections (Cont.)
Connect the STB to the Display Panel
This procedure only describes the essential STB/display panel connections. See Reference section,
“STB-5500 Jack Panels,” for further information on the additional jack panel ports and connectors.
1. Turn ON the display panel.
2. Refer to the STB-5500 Cabling diagram on page 10, and complete the following connections:
a) Make the appropriate Television/Display Control connection between the STB-5500 and the
display panel.
• For LG Hospitality TVs: Use the MPI/MTI cable provided to connect MPI/MTI TELEVISION
CONTROL on the STB-5500 front jack panel to the MPI port on the rear jack panel of the
display.
• For LG Public Display TVs or LG Commercial Monitors: Use the TLM cable provided to
connect RS-232C TELEVISION CONTROL on the STB-5500 rear jack panel to the DB9
RS-232 CONTROL connector on the rear jack panel of the display.
• For commercial non-LG TVs: Use the MPI/MTI cable provided to connect MPI/MTI
TELEVISION CONTROL on the STB-5500 front jack panel to the MTI (typically labeled
“DATA”) port on the rear jack panel of the display.
Note: Commercial interfaces and their respective cables (MPI/MTI or TLM as specified above)
support IR pass-through.
b) Use the HDMI cable provided to connect HDMI OUT on the STB-5500 rear jack panel to the
HDMI1 input connector on the rear jack panel of the display.
Note: When Television/Display Control communication is established, the STB default
conguration automatically sends Television/Display Control commands to switch the connected
display panel to its HDMI1 input.
c) For RF delivered content, connect a 75 ohm coaxial wire from the Antenna/CATV wall jack to
ANTENNA/CABLE IN on the STB-5500 rear jack panel. For IP delivered content, connect an
RJ-45 Ethernet (CAT5) cable from the institution’s network to the LAN port on the STB-5500
rear jack panel.
d) Insert the DC power plug of the AC/DC power adapter provided into the POWER connector
on the rear jack panel of the STB-5500, and then plug the AC/DC adapter into a standard
120V 60 Hz AC power outlet.
When power is applied to the STB-5500, the LED on the STB’s front jack panel will light
steadily, indicating that the STB is in standby mode. Also, the display panel will be turned
OFF by the STB as soon as the STB is powered and establishes Television/Display Control
communication with the display.
Note: Once Television/Display Control communication is established between the STB-5500
and the display panel, the STB-5500 will be in control of the display panel, and certain resident
panel functions, like panel buttons, typically will no longer operate.
Note: If connected to an LG Hospitality TV, the STB also will change several of the TV’s Installer
Menu settings in order to facilitate communication and functionality. See table following this
procedure for a listing of all Hospitality TV Installer Menu items that will be changed by the STB.
3. Use the Installer Remote to turn ON the STB/display panel.
(Continued on next page)

9
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STB-5500 Cabling Connections (Cont.)
(Continued from previous page)
While the STB is turning ON and sending the turn ON command to the display, the STB LED
blinks at a constant rate. Once both the STB and the display panel are ON, the STB LED
remains lit but blinks off twice in rapid succession every ve seconds. The rst image you should
see on the display panel is a prompt to select the video output resolution (see “Setting the Video
Output Resolution” on page 16).
Note: If you are using a commercial non-LG TV as the display panel, and you do not see video
on the display, verify the display panel is on the appropriate HDMI input so that you can complete
step 4. Also, see Reference section, “Enabling or Disabling the MTI Protocol on the STB,” and
make sure to enable the MTI protocol as part of the Commercial Mode setup.
4. Select the video output resolution (i.e., the STB’s video output format), and complete the
appropriate Commercial Mode setup procedures, as described in this document.
Note: It is recommended that you complete STB-5500 Commercial Mode setup procedures before
you make external equipment connections to the STB-5500.
The following table is only valid for LG Hospitality TVs that are used with the STB-5500. The table
lists the Installer Menu items on the TV that are changed by the STB when Television/Display Control
communication is established. See also step 2 of procedure above.
Note: The total number of Installer Menu items may vary by Hospitality TV model. Some items
listed below are not available on/applicable for all Hospitality TVs.
Installer Menu Item on LG
Hospitality TV (Display Panel)
STB-5500 will
set the value to:
Comments
007 STRT VOLUME 63 Based on the setting of STB Installer Menu item 111
PANEL VOL PRE. Maximum setting is recommended.
008 MIN VOLUME 0 Minimum allowable volume is set on the display.
009 MAX VOLUME 63 Maximum allowable volume is set on the display.
010 MUTE DISABLE 0 * Display’s mute function is enabled.
040 AUTO CAMPORT 0 Camport is disabled on the display.
041 SIMPLINK EN 0 SIMPLINK is disabled on the display.
042 AUTO INPUTS 0 Auto-sensing disabled on the display.
046 STRT AUX SRCE 3 Based on the setting of STB Installer Menu item 100
VIDEO INTERFAC. Display’s start channel source set
to HDMI1.
047 AUX STATUS 1MPI Aux source will be reported as channel number.
053 DIS. CH-TIME 1 Display’s native Channel-Time display disabled.
090 KEY LOCK 1 * Key Lock is enabled on the display.
118 POWER SAVINGS 1 b-LAN module is always powered on the display.
119 DATA CHANNEL 0 Data Channel is disabled on the display.
*This is the default setting. If the equivalent setting (i.e., the setting for the item of the same name) is changed
in the STB’s Installer Menu, the STB will update the value in the TV’s Installer Menu accordingly.

10 206-4310
IN 1
IN 2
OUT
LAN
IR IN
SERVICE
AV IN
AUDIO
LINE OUT
ANTENNA/
CABLE IN
STB-5500 Front Panel
STB-5500 Rear Panel
EXTERNAL
MPI CONTROL
RS-232C
TELEVISION
CONTROL
POWER
MPI/MTI
TELEVISION
CONTROL
USB IN 2
USB IN 1
OPTICAL
DIGITAL
AUDIO OUT
c) & d) Complete STB
Power and Antenna/Cable
connections.
b) Connect HDMI OUT
on STB to HDMI IN on
display panel. **
STB-5500 Cabling Diagram
See also step 2 of procedure above.
STB-5500 Cabling Connections (Cont.)
a) Connect RS-232C
TELEVISION CONTROL
to LG Public Display or
Commercial Monitor display
panel DB9 RS-232 connector. *
*Only one Television/Display Control connection should be used. The
proper connection depends on the type of display panel to be controlled.
** The STB default conguration automatically sends Television/Display
Control commands to switch the connected display panel to its HDMI1
input.
a) Connect MPI/MTI
TELEVISION CONTROL to LG
Hospitality display panel MPI
port or to commercial non-LG
display panel MTI (DATA) port. *

11
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Commercial Mode Overview
PTC INSTALLER MENU
STB_5500
CPU - CTV
000 INSTALLER SEQ 000
UPN 000-000-000-000 SW 5331 7F60
PTC V#.##.### CPU V#.##.##.##
This document describes how to set up the STB-5500 for Commercial
Mode operation. STB-5500 functionality is based on “ownership” of
the Channel Map; that is, the Channel Map resides in the STB’s CPU
or Protocol Translation Controller (PTC) or it resides externally from
the STB (i.e., in a device from the solution provider). The STB-5500
is capable of Free-To-Guest (FTG) Mode operation via the STB CPU.
Alternatively, the STB can be configured for Pass-through Mode
(default). When in Pass-through Mode, the STB-5500 may also be
controlled externally via its EXT MPI CONTROL port.
Pass-through Mode
This mode allows you to configure individual STBs for Pro:Centric
and/or FTG Mode operation. This mode also allows external control
via the EXT MPI CONTROL port on the STB jack panel. There are
two methods for configuring individual STBs that are currently in
Pass-through Mode: either using the EZ-Manager Wizard or the
Custom Master STB Setup procedure.
EZ-Manager Wizard
When the STB is in a factory default state, the EZ-Manager Wizard
provides automated and manual options for conguring essential items
for Pro:Centric operation and also provides an option for using a USB
memory device to congure the STB. Use the Installer Remote to make
selections and complete each step. See “EZ-Manager Wizard” on
pages 17 to 26 for detailed information.
Custom Master STB Setup
The Custom Master STB Setup procedure enables you to create
a customized Master STB Setup for Pass-through Mode or FTG
Mode configuration purposes. Use the Installer Remote to congure
Installer Menu items as required for STB operation and set up STB
features (Picture, Sound, Channels, etc.). See “Custom Master STB
Setup” on pages 42 to 44 for detailed information.
Installer Menu
To create a Master STB Setup, you will need to know how to access
the commercial controller (PTC) Installer Menu and make changes to
the default values as required. If necessary, familiarize yourself with
the Installer Menu and how to make and save changes. Refer to
pages 31 to 41 for information on accessing the Installer Menu
and for detailed descriptions of the Installer Menu items.
STB Setup Menus
On-screen setup menus control the features of the STB/display. Use
the Installer Remote to access the STB setup menus, and set the
STB/display features to the desired configuration for the end user.
Typical Installer Menu
STB Setup Menus (Advanced Settings)
STB Setup Menus (Quick Settings)
Picture
Sound
Channels
General
Safety
Accessibility
PICTURE
Aspect Ratio
16:9
X

12 206-4310
Cloning
Cloning refers to the process of using a Master STB Setup to configure a Target STB. Both STBs must
be identical models. The Master STB’s clonable setup menu features should be configured as part of the
Master STB Setup. If there are features in the Master STB’s setup—channel icons or labels, digital font
options, etc.—that are not set or that are set incorrectly, those features also will not be set or will be set
incorrectly in the Target STBs. Refer to pages 45 to 51 for detailed information on cloning requirements
and procedures.
External MPI Control
To control the STB using an external MPI control device, you must use the STB’s EXT MPI CONTROL
port for communication purposes.
Note: The STB-5500 is not equipped with an MPI card slot.
FTG Mode
In this mode, the STB’s CPU is congured with an FTG Channel Map, and the CPU controls and restricts
the tuning operation of the STB based on this FTG Channel Map. The FTG Channel Map enables the
decryption of each Pro:Idiom ®encrypted channel and also provides logical channel mapping of physical
RF channels (analog and digital), IP channels, and Aux inputs. In addition, depending on the types of
channels included in the FTG Channel Map, FTG Mode provides the option to select either logical or
physical tuning (see note below) during configuration.
Note: Logical channel mapping of physical RF channels eliminates dash tuning (for example, physical
19-3 can be mapped to logical channel 9). It also allows physical RF channels, IP channels, and Aux
inputs to be listed in any order, not only in physical numeric ascending order. Physical channel tuning
requires that you include the dash when direct entering RF channel numbers and Aux inputs (the latter
designated by 130-0 through 137-0).
Note: Physical channel tuning is not available when IP channels are included in the FTG Channel Map.
FTG Mode Features
FTG Mode provides the following features:
• Logical or physical tuning of physical RF channels and Aux inputs.
• Logical tuning of IP channels.
• Mapping of RF channels with minor (program) numbers up to 999.
• FTG Channel Map of up to 600 channels.
• Start Channel set for RF, Aux input, or IP delivered content.
• Pro:Centric data delivery over RF or IP.
• STB Zoning and Wi-Fi Zoning options for location-specic conguration.
LG’s FTG File Manager PC software enables you to create an FTG Conguration (.tlx) le, which may be
used to congure the CPU for FTG Mode. FTG File Manager utilities enable you to create/edit an FTG
Channel Map and congure Installer Menu settings. You can also create a Clone (.tlx) le from a Master
STB Setup that may be used to congure the CPU for FTG Mode.
Commercial Mode Overview (Cont.)

13
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Aspect Ratio
Sound Out
Audio Mode
General
Safety
Accessibility
Aspect Ratio
16:9
ASPECT RATIO
^
In this mode, the STB’s CPU must be congured with an FTG Channel Map and FTG Installer Menu
settings using one of the following processes:
• Local: Congure an individual STB-5500 via its USB port using a USB memory device / “.tlx” le. The le
may be either a Clone le (see “Cloning Procedures” on pages 45 to 51) or an FTG Conguration le
(see “FTG File Manager Utilities Overview” on pages 52 to 57).
• Remote: Congure all STB-5500s at the site using a Pro:Centric server head end device (Example:
PCS200S). Refer to the Pro:Centric Server Admin Client User Guide for further information.
While the STB is in FTG Mode:
• Users can still access the Installer Menu using an LG Installer Remote; however, all Installer Menu items
will be read-only.
• Any FTG conguration changes must be made using a “.tlx” le (typically edited in the FTG File Manager).
The FTG File Manager’s FTG Channel Map Conguration and FTG Installer Menu Conguration Utilities
enable you to make changes, respectively, to the FTG Channel Map and FTG Installer Menu settings as
necessary. See information on local conguration in this document or refer to documentation for the server
for information on remote management.
• If it becomes necessary to restore the STB to Pass-through Mode, there are several options that will
enable you to do so. See Reference section, “Restoring Factory Defaults on the STB(s),” for further
information.
Pages 52 to 57 provide overviews of the utilities that comprise the FTG File Manager. Refer to the Free-
To-Guest (FTG) File Manager User Guide for further information on the FTG File Manager.
Remote Management in FTG Mode
When the STB is configured for FTG Mode, remote management of the FTG Channel Map and FTG
Installer Menu settings is provided by a Pro:Centric server, via a Clone/Conguration (.tlx) file loaded on
the Pro:Centric server Admin Client. See the Pro:Centric Server Admin Client User Guide for further
information.
Determining the STB Operating Mode
To determine the operating mode of the STB, press MENU on the Installer Remote. The menu displayed
depends on the operating mode. See examples below. If the Function Menu appears, the STB is in a
mode (FTG, PPV, etc.) that does not allow the end user to change the fundamental STB setup. If the STB
setup menus appear, the STB is in Pass-through Mode.
Commercial Mode Overview (Cont.)
Function Menu
Indicates the STB is not in
Pass-through Mode. While
the STB is in this mode,
Installer Menu settings can
be accessed as read-only.
STB Setup Menus
Shows that the STB is in
Pass-through Mode.
X

14 206-4310
Pro:Centric Operation
Pro:Centric Interactive Menu Features
LG’s Pro:Centric application enables guests to locate and select television entertainment using an interactive
channel guide, check the daily weather, and view hotel and surrounding amenities via custom billboards and
points-of-interest maps.
Pro:Centric application features include:
• Portal and information screens/pages (including a “Welcome” page) that include branding logos.
• An optional customized user interface (custom “skins”).
• Billboards and points-of-interest maps that can be customized to focus on hotel amenities, local attractions
and businesses, restaurants, news, events, etc.
• An optional Weather billboard that includes a local radar map, current conditions, and a four day forecast.
• An interactive channel guide that provides a channel list with channel icons. An electronic program
guide (EPG) is an optional feature that displays up to three days of programming information viewable
by channel and time.
• Video spooling that enables the hotel to deliver a video le to guest TVs for promotion and information
purposes.
The Pro:Centric server Admin Client web editor/content wizard is provided for customer conguration of
portal messages and billboards/maps.
Note: Customized content is typically dened by the service integrator and/or hotel administrators. LG
does not provide hotel-specic content.
Pro:Centric Interactive Menu Navigation
An LG Pro:Centric-capable remote control provides access to both interactive menus and regular STB/
display features. Press PORTAL on the remote to access the interactive menus.
Note: Interactive menu options may vary, depending on Pro:Centric features enabled for the site. The
following are default interactive menus.
Channel Guide
Shows available TV networks and logical channels. When available, EPG
data provides additional channel and program information.
Information
Typically displays information on hotel amenities, for example, restaurants,
in-room dining, business centers, facilities, etc., as well as information on
local weather and attractions.
Help
Provides help for navigating the interactive menus.
Watch TV
Removes the interactive menu from the screen and returns to the previously
tuned TV channel.

15
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Pro:Centric Setup
Administration and management options for the Pro:Centric server are described in detail in the
Pro:Centric Server Admin Client User Guide. This document describes only those settings that must
be specied on the STB to enable Pro:Centric remote management and/or the Pro:Centric application.
• Remote management (E-Z Installation): The Pro:Centric server Admin Client provides remote
management facilities for downloading software/firmware updates as well as facilities for downloading
a Clone/Configuration (.tlx) file for FTG Mode configuration.
• Pro:Centric application: The application, which operates in conjunction with FTG and PPV Modes,
comprises the Pro:Centric interactive menus/features described on the previous page. Pro:Centric
application settings are managed via the Pro:Centric server Admin Client.
The Pro:Centric server settings can be congured using one of the methods described below.
STB in Factory Default State
When the STB is in a factory default state, the EZ-Manager Wizard provides automated or manual
options for conguring the Pro:Centric server settings.
The EZ-Manager Wizard also provides a USB Conguration option that enables you to congure an STB for
FTG Mode using a Clone/Configuration (.tlx) le stored on a USB memory device. The “.tlx” le incorporates
FTG Installer Menu settings, including Installer Menu items 098 PRO:CENTRIC and 119 DATA CHANNEL,
which are used to set up the STB’s Pro:Centric feature.
Refer to “EZ-Manager Wizard” on pages 17 to 26 for further information on the EZ-Manager Wizard options.
Note: If Pro:Centric data delivery will be over IP and there is a Domain Name System (DNS) server at the
site, you can create a “procentric.local” DNS entry for the Pro:Centric server that will enable automated
Pro:Centric IP conguration via the EZ-Manager. If there is no DNS entry for procentric.local, you will need
to manually enter the Pro:Centric server IP address and port number during conguration.
STB in Pass-through Mode
If the STB is in Pass-through Mode, either:
• Set Installer Menu items 098 PRO:CENTRIC and 119 DATA CHANNEL to the appropriate values.
See Installer Menu information on pages 31 to 41 for further details. Also, as necessary, refer to “Custom
Master STB Setup” on pages 42 to 44 and/or cloning information on pages 45 to 51.
• Congure the appropriate Pro:Centric server settings in the IP Environment / Pro:Centric Menu. You
must use this option, in particular, if you wish to congure IP settings for the Pro:Centric server. See
“Accessing the IP Environment Menu” on page 58 and “Pro:Centric Setup” on pages 62 to 64 for further
information.
Note: When the STB is in either Pass-through Mode or FTG Mode, you can also leave Installer Menu item
119 DATA CHANNEL set to its default value (255) to enable the STB’s Data Channel Auto Search feature
to set the DATA CHANNEL value. See item 119 description on page 40 for additional information.
STB in FTG Mode
If the STB is in FTG Mode, use the FTG File Manager software to update Installer Menu items #98
Pro:Centric and #119 Data Channel (along with their afliated elds). Then, transfer the FTG Installer Menu
settings to the STB. Refer to the FTG Mode overview on pages 12 to 13 for further information on FTG
Mode operation and conguration. Also, see note above regarding the option to use the STB’s Data Channel
Auto Search feature to set the DATA CHANNEL value.
Pro:Centric Operation (Cont.)

16 206-4310
Setting the Video Output Resolution
The first time you turn ON the STB/display panel, a Please Select Video Output Resolution menu
will be displayed, and you will need to select the appropriate option—720p, 1080p, 1366 x 768, or
2160p—for the STB’s video output format. You cannot proceed with STB configuration until you
make a selection.
Refer to documentation for the applicable display panel(s) to determine the appropriate setting.
The selected resolution should be compatible with the display panel’s native video resolution. For
example, 2160p requires a UHD display panel.
PLEASE SELECT VIDEO OUTPUT RESOLUTION
720p
1080p
1366 x 768
2160p
1. Use the Up/Down arrows on the Installer Remote to select the appropriate video output
resolution option, and then press OK.
The STB’s default video output resolution is 720p. If you select this option, the Please Select
Video Output Resolution menu will close and the EZ-Manager Wizard Welcome screen will be
displayed (see pages 17 to 26 for information on the EZ-Manager Wizard). Proceed with
Commercial Mode setup as required.
If you select one of the other three resolution options (1366 x 768 is selected/highlighted as the
recommended resolution), a Changing Video Output Resolution message will be displayed, and
the STB will reboot within a few seconds to change the resolution per your selection. Continue
with step 2.
2. When the STB reboot is complete (it may take a few minutes), you will be prompted to conrm
the new video output resolution. Use the arrow keys on the Installer Remote to select YES in the
conrmation screen, and then press OK on the Installer Remote.
Note: If there is no user interaction within 10 seconds, or if you select “NO” in the conrmation
screen, the STB will reboot and revert to the default resolution. After this reboot is complete, the
Please Select Video Output Resolution menu will be redisplayed.
Once you select and conrm the video output resolution, the EZ-Manager Wizard will be displayed.
Proceed with Commercial Mode setup as required.
Note: If required at a later time, you can also change the video output resolution in the STB
Installer Menu (item 105 VID OUT FORMAT) or via USB memory device / “.tlx” le. In either case,
the STB will need to reboot (see item 105 description on page 39 for additional information).
Note: After it is turned ON, the STB
begins an initialization process, and
it may take several minutes for the
Please Select Video Output
Resolution menu to be displayed.

17
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The primary purpose of the EZ-Manager Wizard is to guide you through the process (automated or
manual) of conguring the essential Installer Menu items for Pro:Centric operation. The wizard is
initiated once the video output resolution is set (see previous page) and subsequently each time the
STB/display panel is turned ON, until one of its configuration methods has been completed or the
wizard is exited. Use the Installer Remote to make selections and complete each wizard step.
While the EZ-Manager Wizard is intended primarily for Pro:Centric-related conguration, the wizard
also offers Zoning as well as USB conguration options.
• STB-5500s support the STB Zoning and Wi-Fi Zoning features, both of which enable location-
specic settings (see Reference section, “Using the STB’s Zoning Features,” for further information).
The EZ-Manager Wizard enables you to set the STB Zone # and/or the Wi-Fi Zone # in the STB as
part of the conguration process.
• The EZ-Manager Wizard also enables you to access the STB Manager / USB download options
as part of the conguration process, if desired, to perform USB conguration and/or update
functions.
Caution: Do NOT unplug the STB power cord or remove the antenna cable or, if
applicable, the LAN cable during the conguration process, as doing so will interrupt
the current step and may corrupt the conguration data.
Before You Begin
• If you plan to create a Master STB Setup using the procedure described on pages 42 to 44, be
sure to exit the EZ-Manager Wizard in order to avoid setting modes that may restrict the custom
setup procedure. See also “Initiate Conguration or Exit the EZ-Manager Wizard” on the following
page.
• If it has been completed or exited and therefore does not display, the EZ-Manager Wizard can be
reactivated; however, this requires that you restore the STB to a factory default condition. See
Reference section, “Restoring Factory Defaults on the STB(s),” for further information.
• Each wizard step is allotted a time frame after which the wizard proceeds without user interaction. If
the Pro:Centric server is congured on the system and if no location-specic settings are required
in the STB, for example, STB Zone, Wi-Fi Zone, Label, and/or Room Number settings, you can
simply turn ON the STB/display, and once initiated, the wizard will proceed through each of the
conguration steps with no further user interaction.
• If any of the conguration steps fails, you will see a “Diagnostics” screen with an indication of the
failure. You will then have the opportunity to reinitiate the conguration process from the previous
screen or exit the EZ-Manager Wizard.
• If you would like to enable the DIAL and/or SoftAP Media Share features or select pre-loaded/
Smart Launcher applications on an STB that will eventually be congured for FTG Mode, you will
need to use the IP Environment Menu to do so before the STB is congured for FTG Mode. Refer
to “IP Environment Setup” on pages 58 to 65 for information on the IP Environment Menu. See
also “Custom Master STB Setup” on pages 42 to 44.
EZ-Manager Wizard

18 206-4310
EZ-Manager Wizard (Cont.)
Initiate Conguration or Exit the EZ-Manager Wizard
The Welcome screen provides a brief introduction to the EZ-Manager Wizard.
WELCOME TO THE EZ-MANAGER WIZARD
.
Use the EZ-Manager Wizard to configure the STB for Pro:Centric operation or to configure the STB using
a USB memory device.
.
If a Pro:Centric server will not be installed, you may select NO PRO:CENTRIC below to disable the Pro:Centric
feature of this STB and exit the EZ-Manager Wizard.
.
If you simply wish to exit the EZ-Manager Wizard, select
X
in the top right corner of the screen.
Select NEXT to continue.
This wizard will start automatically in 10 seconds.
X
NOPRO:CENTRIC NEXT
Note: If there is no user action in this screen within 10 seconds, the wizard will proceed to the
rst conguration step. Once the wizard has proceeded, it is not possible to return to the Welcome
screen; however, if you simply wish to exit the wizard, you can do so by selecting the
X
button from
the subsequent screen(s).
From the Welcome screen, you have the following options:
• To proceed with the EZ-Manager Wizard, use the arrow keys on the Installer Remote to select/
highlight NEXT, and then press OK. Then, continue to the “STB Conguration Options” section
on the following page.
• To exit the wizard, but retain the use of the Pro:Centric remote management feature on this
STB (i.e., Installer Menu item 119 DATA CHANNEL set to 255) in the future, use the arrow keys
on the Installer Remote to select/highlight the
X
button at the top right of the screen, and then
press OK. In the conrmation pop-up window, select EXIT, and then press OK once more on the
Installer Remote.
• If you do not intend to install a Pro:Centric server on this system and you do not wish to use the
wizard’s Zoning or USB conguration options, exit the wizard as follows: Use the arrow keys on
the Installer Remote to select/highlight NO PRO:CENTRIC, and then press OK. This will disable
the Pro:Centric feature of this STB (i.e., Installer Menu item 119 DATA CHANNEL will be set to
0) and exit the wizard. In the conrmation pop-up window, select EXIT, and then press OK once
more on the Installer Remote.

19
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EZ-Manager Wizard (Cont.)
STB Conguration Options
From the STB Conguration Options screen, you can choose how to proceed with the conguration
of this STB/display (assuming you do not opt to exit the wizard, which you may also do at any time).
Note: If you intend to use the Zoning feature(s) on the STB for location-specic
conguration purposes, select the “Zones & Room Number” option from this screen
and assign the appropriate STB Zone # and/or the Wi-Fi Zone # in the STB BEFORE
you continue with additional conguration.
STB CONFIGURATION OPTIONS
.
To configure the STB for Pro:Centric operation, select NEXT.
.
To set the optional Zoning features, select ZONES & ROOM NUMBER.
.
To configure the STB using a USB memory device, select USB CONFIGURATION.
This wizard will continue automatically in 60 seconds.
ZONES & ROOM NUMBER
01
X
USB CONFIGURATION
NEXT
Note: If there is no user action in this screen within one minute, the wizard will automatically
continue to the next conguration step.
Use the Up/Down arrow keys on the Installer Remote to navigate between options on this screen.
• To continue with Pro:Centric conguration, select NEXT (default) and press OK on the Installer
Remote. See “Congure Pro:Centric Settings” on pages 21 to 25 for additional information.
• To set the Zoning feature(s) on the STB, select ZONES & ROOM NUMBER. See “Zones and
Room Number Assignments” below for further information.
• To access the STB Manager / USB download options, select USB CONFIGURATION. See “USB
Conguration” on pages 25 to 26 for further information.
Note: If you choose to exit the EZ-Manager Wizard from this point on, you will have the option to
save any settings made by selecting SAVE & EXIT in the exit conrmation pop-up window. Or, you
can exit the wizard without saving any settings by simply selecting EXIT in the conrmation pop-up
window.
Zones and Room Number Assignments
You may complete one or more of the elds in the Zones, Label, and Room Number screen or
leave them at their default settings (STB Zone and Wi-Fi Zone) or blank (Label and Room Number),
as desired. However, if you intend to use either of the Zoning features—STB Zoning and/or Wi-Fi
Zoning—on this STB, you MUST specify the appropriate values in the STB Zone and/or Wi-Fi
Zone elds as described on the following page. See also Reference section, “Using the STB’s
Zoning Features,” for further information.

20 206-4310
EZ-Manager Wizard (Cont.)EZ-Manager Wizard (Cont.)
Note: Zoning features are only applicable for STBs that will be congured using a “.tlx” le (local or
remote conguration).
ZONES, LABEL, AND ROOM NUMBER
SAVE
.
If creating Wi-Fi Zones for AP settings, select the appropriate Wi-Fi
Zone # (1-99) based on the Wi-Fi Zone in which this STB is installed.
.
If creating Zones for Installer Menu settings and/or Channel Mapping,
select the appropriate STB Zone # (0-8) based on the Zone in which
this STB is installed. (See Commercial Mode Setup Guide for more
information.)
.
Select a Label and/or input the Room Number, as required.
.
When done, select SAVE to continue.
BACK
Wi-Fi Zone
< 0 >
STB Zone
< 0 >
Label
<
-----
>
Room Number
Room Number
SAVE
BACK
02
1. Complete the appropriate eld(s) as described below. Use the Left/Right arrow keys on the
Installer Remote to navigate between each of the elds.
• Wi-Fi Zone:Enables you to set a Wi-Fi Zone # so that the STB can be congured with a
particular access point’s login data for wireless networking. Login data (i.e., SSID, security type,
and security key) may be provided in a Clone/Conguration (.tlx) le.
To assign a Wi-Fi Zone, navigate to the Wi-Fi Zone eld at the top left of the screen, and use
the Left/Right arrow keys to specify the desired Wi-Fi Zone # (1–99).
• STB Zone: Enables you to set an STB Zone # so that the STB can be congured with
Installer Menu and/or Setup Menu settings intended only for the assigned Zone. The Installer
Menu and/or Setup Menu settings may be provided in a Clone/Conguration (.tlx) le. If the
STB is being congured for FTG Mode, the STB Zone # setting also allows the STB to omit
channels that have been restricted in the FTG Channel Map.
To change the STB Zone from its default value (0), navigate to the STB Zone eld, and use
the Left/Right arrow keys to specify the desired STB Zone # (1–8).
• Label: Allows you to select a North, South, East, or West text label for this STB. In the Label
eld, use the Left/Right arrow keys to select the applicable label.
• Room Number: Allows you to specify the number of the room—up to 16 characters—in which
the STB is located. To enter a room number, navigate to the Room Number eld and press
OK. You can then use the number keys on the Installer Remote to direct enter a room number,
or you can use the arrow keys to select the appropriate alphanumeric character(s) from the
pop-up virtual keyboard at the bottom of the screen. When you are done, select Enter from the
virtual keyboard, and then press OK on the Installer Remote.
Note: The STB name (default: STB’s serial number) will be changed to the room number
specied here. See “Media Share Setup” on pages 64 to 65 for further information on the
STB name.
2. When you are ready to continue, use the arrow keys to select SAVE, and then press OK on the
Installer Remote to return to the STB Conguration Options screen. Then, proceed as required;
i.e., select NEXT to congure Pro:Centric settings or select USB CONFIGURATION to use a
USB memory device to complete the conguration.