SmartPay Pax One-Piece S900 User manual

Paymark EFTPOS (PTS 2016)
PaxOne-Piece S900

SmartpayUser GuidePax One-Piece S900
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CONTENTS
TERMINAL HARDWARE
S900 Mobile EFTPOS
Paper Rolls
Other Accessories
SETTING UP YOUR EFTPOS EQUIMENT
S900
TRANSACTIONS OVERVIEW
Contactless Transactions
Electronic Oine Vouchers
Manual (standalone) EFTPOS
Transaction Types
Purchase
Purchase with Signature
Cash Out
Purchase + Cash Out
MOTO Purchase
Refund
MOTO Refund
ADMINISTRATIVE FUNCTIONS
ALPHA Menu
Payment Application Menu
Common Admin Functions
Manual Logon
Manual Settlement
Print (Shift) Totals
Stored Totals
Settlement Inquiry
Reprint Last Receipt
Send Oine Transactions
MERCHANT and COMMUNICATION SETTINGS
Print Current Conguration
Conguration Update
Network Comms Check
Connection Icons
App Manager
Changing Comms Settings
System Settings
TMS
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For EFTPOS terminal related enquiries and support, or to report an issue with your EFTPOS terminal, contact Smartpay
Technical Helpdesk on 0800 476 278 or email [e-mail]
CONTACT
TERMINAL HARDWARE
S900 Mobile EFTPOS
Smartpay Pax S900 EFTPOS provides a secure and robust touch screen mobile payment terminal. The S900 connects to
the Internet to process transactions via a GPRS Data SIM card. Battery life is approx. 5-6 hours but will vary depending
on signal quality and modes of usage – contact the THD team for tips to maximise.
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1. Thermal receipt printer
2. Contactless LEDs
3. Colour display touch screen
4. Paper cutter
5. Card swipe reader
6. Page up/down arrows
7. Menu key
8. ALPHA menu key
9. Clear/No key
10. Back key
11. Enter/OK key
12. Chip card slot
13. Power cable socket

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Paper Rolls
Other Accessories
• S900 terminals use standard 57mm (w) x 40mm (dia) thermal paper rolls
Replacing printer paper:
1. Engage printer cover release ap to open printer bay
2. Remove existing roll core and place new roll in printer well, the tongue of paper should be feeding up from underneath
and out towards the bottom of the terminal
3. Pull out tongue of paper so it is coming out of feeder and close the printer cover.
• Swivel counter stand
• Wetcovers
• Cleaning cards
• Car charger
• Spare battery
TERMINAL HARDWARE
To order paper rolls or other accessories please contact Smartpay on 0800 476 278 or visit our website
smartpay.co.nz/store

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Please read the Getting Started Letter that is provided with your Smartpay EFTPOS equipment. Our technical helpdesk
team (THD) can be contacted if you would like any assistance and to release the security key and perform your initial Logon.
SETTING UP YOUR EFTPOS EQUIPMENT
STEP ONE: Switch on
Turn on the terminal by holding the button on the terminal. The terminal will go through a start up sequence.
STEP TWO: Connect to the Paymark network
Your terminal arrived with a printed receipt still attached:
1. If the receipt is a short receipt with your business name on it, you are now all ready to go.
2. If not, you’ll need to call us before you can connect. Call Smartpay Technical Support Team on 0800 476 278. We will release
the security key and perform your initial logon.
S900

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For a consistent contactless card experience, there is no longer a swipe/insert card quick start option. To follow best
security practice for payment card handling - wherever possible - the customer should present their own card (swipe/
insert/tap) to the terminal after the transaction amount is entered.
Contactless Transactions
Smartpay EFTPOS terminals can accept contactless payment cards and smart devices. Merchants can choose to have
contactless acceptance enabled or disabled through their Merchant bank.
CREDIT CARD is the default account for contactless transactions. Account selection is not required. For transactions
over the industry prescribed limit (NZD$80) the customer will be prompted to enter their PIN to complete the transaction.
If contactless NFC is enabled the Paywave/Paypass/tap-and-go PRESENT card option
will be oered automatically for valid transaction types. The contactless symbol will be
displayed on the PRESENT CARD screen and coloured LED boxes ash along the top
of the screen Merchants should oer the terminal to their customer to complete the
transaction; instructing them (if required) to present their card over the screen where
the blue light is ashing.
Electronic Oine Vouchers
Electronic Oine Vouchers (EOV) enable your business to process EFTPOS transactions if your terminal has gone oine.
EOV allows for emergency processing capability when unforeseen situations such as a loss of network or connectivity
occur. EOV is not designed to function as a secondary connectivity option. Most customers will automatically be
enabled for oine mode but it can be enabled or disabled by your merchant bank.
To nd out more about EOV, contact the Paymark Customer Care Centre on 0800 729 627.
How does it work?
If the EFTPOS terminal encounters an issue connecting to the Paymark network, it will automatically revert to oine
mode after two failed transactions. While oine you will be prompted before each transaction to conrm processing in
EOV mode.
Your terminal can store up to 99 EOV transactions (to the maximum allowed value). Once a successful connection has
been made with Paymark, the terminal will send stored oine transactions through for processing.
All EOV transactions require the customer signature on the Merchant EFTPOS receipts. Merchants must keep all signed
Merchant Receipts to verify EOV transactions. Refund and Cash Out transaction types are not supported in EOV mode.
TRANSACTIONS OVERVIEW

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Manual (standalone) EFTPOS
• EFTPOS terminal is not connected to POS
• The idle screen displays transaction options
• To start a transaction the operator selects required transaction type and enters an amount
Transaction Types
• To start any of the main 4 transaction types – select corresponding number
• To access secondary transaction types – press up/down ARROW keys
• To tab between the transaction type screens press up/down ARROW keys
• Press MENU key to access EFTPOS MAIN MENU
• Press CANCEL key to access APPLICATIONS (LIST) MENU (if more than one
terminal application is loaded)
• Press CANCEL > MENU (or FUNC) key to access APP MANAGER
1. PURCHASE
2. CASH
3. PUR / CASH
4. REFUND
IDLE SCREEN S900
DATE TIME SIGNAL BATTERY
PURCHASE Standard Purchase/Sale transaction using an EFTPOS/CREDIT/DEBIT card
CASH Cash Out transaction using an EFTPOS/CREDIT/DEBIT card
PUR/CASH Combined Purchase/Sale and Cash Out transaction using an EFTPOS/CREDIT/DEBIT card
REFUND
Refund transaction using an EFTPOS/CREDIT/DEBIT card
Merchants requiring refund functionality will need to have this enabled through their Merchant bank. The Merchant bank will issue
your Merchant Refund Card.
AUTH
Hospitality transaction type to request pre-authorisation of funds on CREDIT card (usually for room or
vehicle hire).
All hospitality functionality must be approved by Merchant bank before it can be enabled on terminal.
FINALISE Hospitality transaction type to complete (Finalise) transaction from a previous a pre-authorisation on
CREDIT card (usually for room or vehicle hire).
PUR/TIP
Hospitality transaction type to initiate a Purchase transaction type with Signature Receipt Tipping
enabled. (only some cards will support this option - if the card does not support Signature then then the
transaction will cancel and operator will need to restart as Purchase with/without instant tip-on-terminal)
ADD TIP
Hospitality transaction type to add tip amount to a stored PUR/TIP transaction. All PUR/TIP Signature
Receipt Tip transactions MUST be uploaded to Paymark manually at the end of day. See Tipping User
Guide for further information.
TRANSACTIONS OVERVIEW

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Purchase
1. Operator selects PURCHASE and types in purchase amount
2. Press ENTER and terminal prompts customer to PRESENT/ INSERT or SWIPE CARD
3. Operator presents EFTPOS terminal to customer
4. Customer taps, inserts or swipes card
a. Insert or swipe - customer follows screen prompts to select account and enter PIN
b. Tap - customer follows screen prompts if required
5. EFTPOS terminal displays ACCEPTED or DECLINED result
6. EFTPOS Receipt will be oered (depending on receipt print/prompt settings)
7. EFTPOS terminal returns to idle screen ready for next transaction
Purchase with Signature
In some cases, the customer may be able to select ENTER instead of using their PIN. If this happens the Merchant
Receipt will print with a space for the customer to sign in. The terminal will require the operator to verify the customer
signature to complete the transaction.
Your merchant agreement states you should keep a copy of your signed Merchant Receipts. These can be used to verify
the transaction should it be disputed at a later date.
Cash Out
(Contactless not available with cash out transaction type)
1. Operator selects CASH and types in cash-out amount
2. Press ENTER and terminal prompts customer to INSERT or SWIPE CARD
3. Operator presents EFTPOS terminal to customer
4. Customer inserts or swipes card
5. Customer follows screen prompts to select account and enter PIN
6. EFTPOS terminal displays ACCEPTED or DECLINED result
7. EFTPOS Receipt will be oered (depending on receipt print/prompt settings)
8. EFTPOS terminal returns to idle screen ready for next transaction
TRANSACTIONS OVERVIEW

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Purchase + Cash Out
(Contactless not available with cash out transaction type)
1. Operator selects PUR/CASH
2. Operator types in purchase amount - Press ENTER
3. Operator types in cash-out amount - Press ENTER
4. EFTPOS terminal will prompt customer to INSERT or SWIPE CARD
5. Operator presents EFTPOS terminal to customer
6. Customer inserts or swipes card
7. Customer follows screen prompts to select account and enter PIN
8. EFTPOS terminal displays ACCEPTED or DECLINED result
9. EFTPOS Receipt will be oered (depending on receipt print/prompt settings)
10. EFTPOS terminal returns to idle screen ready for next transaction
MOTO Purchase
Manual card entry or MOTO functionality can be enabled for merchants who process telephone or mail order sales.
MOTO should only be used in situations where cardholder authorisation is given for the transaction and the physical
credit card is not present to be used at the terminal.
1. Operator selects PURCHASE and types in purchase amount
2. Press ENTER and terminal prompts user to PRESENT/ INSERT or SWIPE CARD
3. Operator should press ENTER
4. Operator types in 16-digit card number - Press ENTER
5. Operator types in card expiry date [mm/yy] - Press ENTER
6. Operator is prompted to enter card CSC - Select YES or NO and follow screen prompts
7. Operator selects appropriate MOTO TYPE option
8. Operator selects CRD account type
9. EFTPOS terminal displays ACCEPTED or DECLINED result
10. EFTPOS Receipt will be oered (depending on receipt print/prompt settings) - you should always print a copy of
MOTO receipts
11. EFTPOS terminal returns to idle screen ready for next transaction
TRANSACTIONS OVERVIEW

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Refund
Merchants are enabled for refund transactions and provided a Merchant Refund Card by their merchant bank.
Merchants should contact their bank to request this service and the card.
1. Operator selects REFUND types in refund amount
2. Press ENTER and terminal prompts for MERCHANT REFUND CARD
3. Operator swipes MERCHANT REFUND CARD and enters REFUND PIN
4. PINpad will display refund amount and prompt customer to PRESENT/INSERT or SWIPE CARD
5. Operator presents EFTPOS terminal to customer
6. Customer taps, inserts or swipes card
a. Insert or swipe - customer follows screen prompts to select account and enter PIN
b. Tap - customer follows screen prompts if required
7. EFTPOS terminal displays ACCEPTED or DECLINED result
8. EFTPOS Receipt will be oered (depending on receipt print/prompt settings)
9. EFTPOS terminal returns to idle screen ready for next transaction
MOTO Refund
MOTO Refunds can be performed in the same way as MOTO purchase. Merchant should select Refund transaction type
and use their Merchant Refund Card. The amount being refunded should be credited back to the card used for the
original purchase. Merchants should contact their bank to request this service and the card.
TRANSACTIONS OVERVIEW

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ALPHA Menu
You can quickly perform common functions by pressing the ALPHA key + required number key
The ALPHA menu provides a simple a two-key press process to perform up to ve common tasks. If you have a
multi-merchant terminal the ALPHA menu always relates to Merchant 1 only.
The default menu setting is:
1. ALPHA > 1 LOGON
2. ALPHA > 2 REPRINT RECEIPT
3. ALPHA > 3 SETTLE INQUIRY
4. ALPHA > 4 SETTLE CUTOVER
5. ALPHA > 5 PRINT CONFIG
Payment Application Menu
Press MENU
1. To tab between the menu pages press up/down ARROW keys
2. Press CLEAR or CANCEL to go back
3. Press number to select option
You can quickly perform common functions by pressing the MENU key +
required number keys.
MAIN MENU
1. MERCHANT
2. TERMINAL
3. CONFIG
4. CSE
5. DIAGNOSTICS
PGDN
MAIN MENU
1. SECURITY
PGUP
ADMINISTRATIVE FUNCTIONS

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ADMINISTRATIVE FUNCTIONS
Common Admin Functions
Manual Logon
• Press ALPHA > 1
OR
• Press MENU > MERCHANT > ADMIN > LOGON
Manual Settlement
• Press ALPHA > 4
OR
• Press MENU > MERCHANT > ADMIN > SETTLE CUTOVER
Note: This can only be performed during your regular settlement window. Terminal will automatically perform
Paymark settlement once per day. For further information about auto settlement window contact Paymark helpdesk.
Print (Shift) Totals
• Press MENU > MERCHANT > ADMIN > PRINT TOTALS
- Press NO to print without clearing totals
OR
- Press YES to print totals and clear them for next shift
Stored Totals • Press MENU > MERCHANT > ADMIN > STORED TOTALS
Settlement Inquiry
• Press ALPHA > 3
OR
• Press MENU > MERCHANT > ADMIN > SETTLE INQUIRY
• Enter required date [dd/mm/yyyy] and press ENTER
Reprint Last Receipt
• Press ALPHA > 2
OR
• Press MENU > MERCHANT > REPRINT
Send Oine
Transactions
• Press MENU > MERCHANT > ADMIN > SEND OFFLINE
Note: Terminal will automatically send stored oine transactions when the terminal regains connection to the
Paymark network.

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MERCHANT & COMMUNICATION SETTINGS
EFTPOS requires an active Internet connection to process payments.
Print Current Configuration
• Press ALPHA > 5
OR
• Press MENU > CONFIG > password > PRINT CONFIG
Terminal will print out conguration receipt with current network and other host and merchant settings.
Configuration Updates
Smartpay oers a range of value-add services like Smartcharge automatic credit card surcharging, Receipt
Tipping and Tipping on terminal, Multi merchant, Currency Select EFTPOS and Pre-Authorisation.
From time to time Smartpay THD may need to perform a CONFIG UPDATE on the terminal to apply functionality
changes. To do this:
• Press MENU > CONFIG > password > UPDATE CONFIG
Contact our sales team or THD to discuss activating/deactivating the value-added services on your EFTPOS terminal.
Network Comms Check
This check can be performed to verify the terminal has a working network connection.
• Press MENU > DIAGNOSTICS > COMMS TEST
Terminal screen will display COMMS TEST: OK (and CONNECTION: OK if using IP) for a working connection or
PROCESSING NOW > DECLINED PLEASE TRY AGAIN if the connection is not working.
Connection Icons
Connection icons can be viewed on the status bar at the top of the screen.
20/05/17 10:00 Not Connected - No comms connection detected. Check cables etc.
20/05/17 10:00 Connecting/Disconnecting - Displayed when connection is active.
20/05/17 10:00 Connected - Boxes are together when connection is made.
20/05/17 10:00 Sending - Back box is lled green when sending info.
20/05/17 10:00 Receiving - Front box is lled green when receiving info.

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MERCHANT & COMMUNICATION SETTINGS
App Manager
Smartpay THD may require you to access App Manager to change comms type or update your terminal software.
Making unauthorised changes in these settings may stop your terminal from working correctly. Please contact
Smartpay THD for assistance before you attempt to use this menu.
Changing Comms Settings
Changes to comms being used by your EFTPOS terminal are made in the APP MANAGER menu. Please contact
Smartpay THD for assistance before you attempt to use this menu.
• S900 is a GPRS/3G terminal that comes with a special SIM card
• Press CANCEL > FUNC (or MENU) > CONFIG > COMMS
The terminal requires a reboot after any comms changes. If this does not happen automatically, please perform
a manual reboot by powering terminal o and back on.
Press CANCEL > FUNC (or MENU) to exit idle screen and access APP
MANAGER MENU
• Press CLEAR or CANCEL to go back
MAIN MENU
1. CONFIG
2. TMS
3. SYSTEM
4. MISCELLANEOUS
5. RESTART
PGDN
MAIN MENU
1. APPS
2. EXIT TO PROLIN
PGUP

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System Settings
App Manager controls some system settings that can be applied over the whole terminal. Terminal needs to be
rebooted to apply changes.
TMS
Smartpay Terminal Management System provides remote access software updates and conguration changes
for your terminal.
We use this from time to time to ensure our customers have the most up-to-date, secure and bug free software
on their units. To perform a TMS start:
• Press CANCEL > FUNC (or MENU) > TMS > START
DISPLAY
Brightness
Default setting is at 80% - to update the display screen brightness:
• Press CANCEL > FUNC (or MENU) > SYSTEM > DISPLAY > BRIGHTNESS
Colours
Default setting is black text on white background - to change the display screen
background colour between white and black
• Press CANCEL > FUNC (or MENU) > SYSTEM > DISPLAY > COLOURS
POWER OPTIONS
Screensaver
Default setting is when enabled is 30 seconds – to enable/disable screensaver and set
timeout period (set between 30 seconds and 180 seconds).
• Press CANCEL > FUNC (or MENU) > SYSTEM > POWER OPTIONS > SCREENSAVER
Do not enable screensaver if your terminal is being used with POS or ECR in integrated/
interfaced mode.
Sleep Timeout
Set time on S900 mobile unit for terminal to go into low power consumption mode (set
between 1 second and 60 seconds).
• Press CANCEL > FUNC (or MENU) > SYSTEM > POWER OPTIONS > SLEEP TIMEOUT
Enabling Sleep Timeout will conserve battery when terminal is not in use. However, the unit
will require an additional few seconds to “wake” from Sleep mode.
KEY BEEPS
Enable or Disable key press noise.
• Press CANCEL > FUNC (or MENU) > SYSTEM > KEY BEEPS
MERCHANT & COMMUNICATION SETTINGS

SP176214017-0118