Snapfon ez4G User manual

ez4G
Quick-Start Guide

1
Quick-Start Guide
Welcome to
Thank you for your purchase of the Snapfōn® ez4G, the
latest evolution in our simple to use ez big-button senior
cell phones.
The Snapfōn® ez4G Quick-Start Guide is here to help you
get started. For more in-depth information about your
ez4G, please reference the Snapfōn® ez4G User Manual
online at snapfon.com/support.
For additional assistance or questions see our Support
section in this guide to connect with one of our helpful
U.S. based customer service representatives.
© 2020 Excellus Communications, LLC dba Snapfōn®
Quick-Start Guide
ez4G
ez4G
ez4G
What’s in the box
ez4G
USB-C
Quick-Start Guide
USB Wall Plug

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Quick-Start Guide Quick-Start Guide
External Features
• SOS Button
Press for 3 seconds to activate SOS
Alarm and SOS features. Learn more in
SOS Section.
• Main Camera Lens
5mp Camera
• Selfie Camera Lens
2mp Selfie Camera
• Left Select and Right Select
Press to select the corresponding
corner screen options.
• Navigation Pad
Up, Down, Left, Right, and OK for
navigating on screen activity.
• Call
Answer an incoming call or press once
to open call application, twice to dial
last outgoing call.
• Calculator
Press to launch Calculator Application.
• Voicemail
Hold down to launch Voicemail.
Selfie Camera
Lens
Main Camera
Lens
Headphone
Jack
SOS Button
Silent/Volume On
Volume
(+/-)
USB-C
Charging Port
Flashlight
Camera
End/Power
Right SelectLeft Select
Navigation
Pad
Call
Voicemail
Calculator
Flash • Keypad Lock/Unlock Switch
Lock or Unlock the keypad to prevent
unintended use.
• Silent/Volume On
Hold down to mute or turn on volume.
• Flashlight
Press to turn Flashlight on or off.
• Lock/Unlock
Holding down unlocks display screen.
• Camera
Press to open Camera application.
• End/Power
End call or application, turn screen off,
and power off.
• USB-C Charging Port and Doc
Connector
For charging the ez4G.
• Headphone Jack
For use with any 3.5mm standard
headphone.
• Volume (+/-)
Adjust the ringer, in-call, speaker, media,
and alarm volume. Ringer volume may
be adjusted any time but in-call volume
must be adjusted during a call.
External Functions
Charging
Doc Connector
Keypad
Lock/Unlock Switch
Lock/Unlock

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Quick-Start Guide Quick-Start Guide
Activating your ez4G
If you've purchased your ez4G from Snapfon directly your phone service
may already be activated. If you purchased your ez4G from another retailer
you may still need to activate your device and an activation guide will be
included in the box. Follow that activation guide to get started.
If you need any assistance contact our U.S. Based customer service
department.
Call: 800-937-1532
or
Email: [email protected]
Powering On or Off
Powering on: Press and hold the red PWR button for 3-5 seconds. Release
the button when the screen animation begins and phone plays its start-up
chime.
Powering off: Press and hold the red PWR button for 3-5 seconds. Power off
option screen will appear asking,‘Do you want to shut down?’ select OK
shut-down chime will sound and the screen animation will begin.
Setting Up Voicemail
After the phone has powered on and has connected with the carrier, press
and hold the 1 button on the phone’s keypad until it begins to call your
voicemail box. When the call connects, simply follow the spoken instructions.
You may choose to have (or not to have) a password.
Note: If you do not set up voicemail, you may not be able to receive
incoming calls.
Basic Operations
Mobile

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Quick-Start Guide Quick-Start Guide
Calling
Making a Call: With the phone powered on, while on the Home screen, enter
the phone number you wish to call and press the green Phone button.
Tap the Phone icon to open the application. The Dial-up page is displayed.
Enter a phone number and press the green Phone button to make the call.
You are also able to initiate a call by selecting a phone number from you
Contacts List, Call History, or the Message page.
Answering an Incoming Call: When the phone rings and/or vibrates open
phone, then you can press the green Send/Answer button, swipe up on
touch screen, or press Answer on the touch screen to answer the call. You can
turn on or off the phone’s ability to answer on opening in the Phone Settings
section.
Ending a Call or Ignoring a Call: Press the red PWR button to end a call at
any time. You can turn on or off the phone’s ability to end a call on closing in
the Phone Settings.
Note: Holding down the PWR button will turn the phone completely off.
Call Waiting: While a call is engaged, press the Answer or Ignore Option
Buttons when the second incoming call is displayed. To swap between lines
when call waiting is in use, select“swap”from the Options menu, or press the
green OK/Send button one time.
Basic OperationsBasic Operations
Contacts:
Tap Contacts to open it. The Contacts page offers management functions. It
allows you to view the list of contacts and related details, make a call or send
an SMS to a certain contact, and share the contact.
Contact import: On the Contacts page, tap the Menu button, and choose
Import/Export to select a mode for importing or exporting a contact.
Add a contact: On the lower right of the Contacts page, tap the create new
contact button to add a contact to your phone or USIM/SIM. Enter the name
and number, and tap Finish. In this way, a contact is created.
Contact list: On the Contacts page, tap any of the contact info. Details about
the contact is displayed. This allows you to quickly make a call or send an
SMS to the contact.
Search contact: On the Contacts page, tab Search, and enter related
information about a certain contact to search it among the list of contacts.

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Quick-Start Guide Quick-Start Guide
Messaging
Select the Message application through the menu or on the home screen to
create and send an SMS or MMS.
New Message: Tap the Add icon on the upper right of the Message page.
The message creating page is displayed. Enter the name or phone number of
the target contact into the Recipient bar. The phone will automatically search
among the list of contacts for one that best matches the entered info. (You
can also select the contact from the list of contacts or groups.)
Input method: Tap the text editing zone to invoke the keypad. Short press
the # key to switch your input method.
Send: After an SMS is complete, tap Send.
Basic OperationsBasic Operations
Keypad Lock/Unlock Switch
Slide this switch to the down position to lock the keypad and prevent
unintentional dialing. Slide it back up to unlock and use as normal. Calls can
still be answered when the keypad is locked.
Navigation Pad
Up, Down, Left, Right, and OK for navigating on screen activity such as
direction between menus, options, and screens.
Cursor: When the arrow cursor is activated in select applications you can use
the navigation pad's up, down, left, and right to guide the cursor where to go
and use the OK button to select items.

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Quick-Start Guide Quick-Start Guide
SOS Emergency Features:
• Speakerphone Connects to Emergency Contacts
• Accessible SOS Button
• Calls and Texts Emergency Message
• Customizable Emergency Message
• Low Battery Warning System
• Fall Detection Capable
• Optional Siren When Activated
SOS Features
The SOS button on your ez4G is located on the back side of your device.
When the SOS button is held down for 3 seconds it will initiate sos
sequence. The SOS sequence is; siren to alert those near, calling your
preprogrammed emergency contact, and sending out emergency SMS text
message to your preprogrammed contacts list that says,
"Help me. I'm having an emergency and have activated
my phone's SOS alert button."
This message can be changed in your SOS settings.
Maximize the safety features of your ez4G with sosPlus® Mobile Monitoring
Service from Snapfōn®. With sosPlus® the SOS button on your device will
contact a 24 hour sosPlus® Mobile Response Agent. Our agents can access
your submitted medical information through your Snapfōn® User Account.
sosPlus® agents can provide your medical information to first-responders
during an emergency. Agents can also contact your approved contact list
and stay on the line with you through your situation.
Learn more at snapfon.com/sos-plus/.
sosPlus
Mobile Monitoring Service

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Quick-Start Guide Quick-Start Guide
1. Do not cover slots or openings on the device. This may cause overheating.
2. Never force or push any objects through slots in the device.
3. Do not disassemble device. Do not attempt to repair device yourself. If device is malfunctioning or having
operational problems contact Snapfōn® support.
4. Use the specic battery and charger made by Snapfōn® or a supported model with device.
5. Dropping, crushing, burning, puncturing, or submerging/contact with liquid occurs the device and/or
battery may become damaged or unusable.
6. Do not use damaged charging devices, headphones, Bluetooth® units, or other accessories with device.
7. When charging device make sure to fully plug connector into device before plugging receiver into
electrical wall outlet. Device should be free of objects on the unit while charging and keep device in a well
ventilated area during charging.
7. Do not expose device to extreme temperatures such as areas near a hot radiator, stove, or in a hot vehicle.
8. Keep items such as candles, cigarettes, or other heated items o of device.
9. Do not use liquids or aerosol products to clean device.
10. Do not use device with a cracked or broken screen or obvious damage. If service or repair work is required
contact Snapfōn® support.
11. Device may interfere with the function of certain medical devices, such as pacemakers, when switched-on.
Contact your medical device manufacturer for information specic to your medical device and distance
between ez4G device.
12. Keep battery away from water or liquids to prevent damage and short circuiting. Do not discard battery in
re. Recycle battery properly and separately from household waste.
13. Do not operate a vehicle while holding or using your device. Follow the local laws and trac regulations
when operating your device.
14. Always power your mobile telephone o while in an airplane. Follow the FCC regulations when operating
your device during air travel.
15. Never shine the LED ashlight into a human or animal’s eyes (protection class 3).
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING SNAPFŌN® EZ4G DEVICE
WARNING: When using an electrical device, basic safety precautions should always be followed to
reduce risk of fire, electric shock, or personal injury:
Support
Contact our U.S. based customer service representatives for assistance.
Online: snapfon.com/support
Email: [email protected]
Phone: [phone]
© 2020 Excellus Communications, LLC dba Snapfōn®.
Snapfōn®, sosPlus®, ezProtection™, and Snapfōn Mobile™ are the trademarks, brands, and service marks of
Excellus Communications, LLC. Other trademarks and trade names are those of their respective owners.
The Snapfōn® ez4G is part of the Snapfōn® family of products and services.
Find out more about the Snapfōn® Network, Snapfōn® devices, and sosPlus® at
snapfon.com
sosPlus
Mobile Monitoring Service
+

[email protected]
800-937-1532
snapfon.com/support
© 2020 Excellus Communications, LLC dba Snapfōn®