Snom HD101W User manual

SIP Series
HD101
SIP Cordless 1-line Hotel Telephone
HD101W
SIP Cordless 1-line Wi-Fi Enabled Hotel Telephone
HD1
SIP Cordless 1-line Handset and Charger
User Manual

EN - 2
1. This product should be installed by a
qualified technician.
2. This product should only be connected
to the host equipment and never directly
to the network such as Public Switch
Telephone Network (PSTN) or Plain Old
Telephone Services (POTS).
3. Read and understand all instructions.
4. Follow all warnings and instructions
marked on the product.
5. Unplug this product from the wall outlet
before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for
cleaning.
6. Do not use this product near water such
as near a bath tub, wash bowl, kitchen
sink, laundry tub or swimming pool, or
in a wet basement or shower.
7. Do not place this product on an unstable
table, shelf, stand or other unstable
surfaces.
8. Slots and openings in the back or bottom
of the telephone base and handset are
provided for ventilation. To protect them
from overheating, these openings must
not be blocked by placing the product
on a soft surface such as a bed, sofa or
rug. This product should never be placed
near or over a radiator or heat register.
This product should not be placed in
any area where proper ventilation is not
provided.
9. This product should be operated only
from the type of power source indicated
on the marking label. If you are not
sure of the type of power supply on the
premises, consult your dealer or local
power company.
10.Do not allow anything to rest on the
power cord. Do not install this product
where the cord may be walked on.
11.Never push objects of any kind into
this product through the slots in the
telephone base or handset because they
may touch dangerous voltage points or
create a short circuit. Never spill liquid
of any kind on the product.
12.To reduce the risk of electric shock, do
not disassemble this product, but take it
to an authorized service facility. Opening
or removing parts of the telephone base
or handset other than specified access
doors may expose you to dangerous
voltages or other risks. Incorrect
reassembling can cause electric shock
when the product is subsequently used.
13.Do not overload wall outlets and
extension cords.
14.Unplug this product from the wall outlet
and refer servicing to an authorized
service facility under the following
conditions:
• When the power supply cord or plug
is damaged or frayed.
• If liquid has been spilled onto the
product.
• If the product has been exposed to
rain or water.
• If the product does not operate
normally by following the operating
instructions. Adjust only those
controls that are covered by the
operation instructions. Improper
adjustment of other controls may
Important safety instructions
The applied nameplate is located at the bottom or rear of the product.
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock and injury, including the following:

EN - 3
result in damage and often requires
extensive work by an authorized
technician to restore the product to
normal operation.
• If the product has been dropped
and the telephone base and/or
handset has been damaged.
• If the product exhibits a distinct
change in performance.
15.Avoid using a telephone (other than
cordless) during an electrical storm.
There is a remote risk of electric shock
from lightning.
16.Do not use the telephone to report a
gas leak in the vicinity of the leak.
Under certain circumstances, a spark
may be created when the adapter is
plugged into the power outlet, or when
the handset is replaced in its cradle.
This is a common event associated with
the closing of any electrical circuit. The
user should not plug the phone into
a power outlet, and should not put a
charged handset into the cradle, if the
phone is located in an environment
containing concentrations of flammable
or flame-supporting gases, unless there
is adequate ventilation. A spark in such
an environment could create a fire or
explosion. Such environments might
include: medical use of oxygen without
adequate ventilation; industrial gases
(cleaning solvents; gasoline vapours;
etc.); a leak of natural gas; etc.
17.Only put the handset of your telephone
next to your ear when it is in normal talk
mode.
18.The power adapters are intended to be
correctly oriented in a vertical or floor
mount position. The prongs are not
designed to hold the plug in place if it is
plugged into a ceiling, under-the-table
or cabinet outlet.
19.Use only the power cord and batteries
indicated in this manual. Do not dispose
of batteries in a fire. They may explode.
Check with local codes for possible
special disposal instructions.
20.In wall mounting position, make sure to
mount the telephone base on the wall
by aligning the eyelets with the mounting
studs of the wall plate. Then slide the
telephone base down on both mounting
studs until it locks into place. Refer to
the full instructions in Installation in the
user’s manual.
21.This product should be mounted at a
height of less than 2 meters.
22.Listed PoE (The product is considered
not likely to require connection to an
Ethernet network with outside plant
routing).
CAUTIONS
• Keep small metallic objects such as
pins and staples away from the handset
receiver.
• There may be a risk of explosion if a
wrong type of handset battery is used
(HD101, HD101W and HD1). Use only
the supplied rechargeable battery (Ni-
MH AAA 550mAh 2.4V) or replacement
battery. Dispose of used batteries
according to the instructions.
SAVE THESE INSTRUCTIONS

EN - 4
Table of contents
Important safety instructions............. 2
Parts check list....................................5
Layout ................................................ 7
Installation..........................................8
Set up ...............................................14
Voice Menu...................................................15
Operation.........................................16
Appendix ......................................... 18
Troubleshooting.......................................... 18
Maintenance ................................................ 24
Disclaimer and Limitation of Liability ....... 24
European Directives ................................... 24
Declaration of Conformity......................... 24
Disposal of batteries and product.............25

EN - 5
Parts check list
Items contained in the respective cordless telephone package:
Model name Model
number
Parts included
Telephone base with
faceplate and overlay
| Charging Stand
Cordless
handset and
Handset battery
Network cable |
Adapter
Base Stand |
Wall Mount
Bracket
SIP Cordless
1-line Hotel
Telephone
HD101
SIP Cordless
1-line Wi-Fi
Enabled Hotel
Telephone
HD101W

EN - 6
Parts check list
Items contained in the respective cordless telephone package:
Model name Model
number
Parts included
Telephone base with
faceplate and overlay
| Charging Stand
Cordless
handset and
Handset battery
Network cable |
Adapter
Base Stand |
Wall Mount
Bracket
SIP Cordless
1-line Handset
and Charger
HD1

EN - 7
Layout
SIP Cordless 1-line Hotel Telephone - HD101
SIP Cordless 1-line Wi-Fi Enabled Hotel Telephone - HD101W
SIP Cordless 1-line Handset - HD1 Handset
Telephone Base
1MESSAGE WAITING LED
2 Wall mount clip
3VOLUME +/-
4/SPEAKER
5CHARGE LED
6 Speed dial keys
7FIND HS (FIND HANDSET)
Handset
1FLASH/TALK
2OFF
3 Numeric dial keys
4 /SPEAKER
5
Speed dial keys
Programmable key #1
Programmable key #2
6 Handset earpiece
7VOLUME +/-
8/EMERGENCY
9HOLD
10 /MUTE
11 /MESSAGES
12 Low Battery LED
13 Microphone
14 Speakerphone
15 MESSAGE WAITING LED
14
15
1
2
3
4
5
6
7
8
9
10
11
12
13

EN - 8
Charger - HD1 Charger
1 Charging poles
2CHARGE LED
Installation
SIP Cordless 1-line Hotel Telephone -
HD101
SIP Cordless 1-line Wi-Fi Enabled Hotel
Telephone - HD101W
Installation option - install base
stand for desktop
To mount the base stand
1. Align the grooves with the base stand.
2. Slide down to secure the stand.
To unmount the base stand
Simply slide up and lift the telephone base
from the base stand.

EN - 9
Telephone base installation
The telephone comes ready for desktop use.
1. Install the telephone base as shown
below.
2. When the telephone base has been initially
installed, make sure the power adapter
is securely plugged into an outlet not
controlled by a wall switch, and the network
cable is plugged into the network wall jack.
3. Bend a small paper clip and gently insert it
to the Handset battery ON pinhole to turn
on the handset.
• Without turning on the battery, the handset
cannot be charged or operate.
• The battery is fully charged after 16 hours of
continuous charging. For best performance,
keep the cordless handset in the telephone
base when not in use.
4. Press /SPEAKER on the telephone base.
Listen for a dial tone, and then press /
SPEAKER again to hang up.
Note
• The dial tone will not be played if the SIP
account used by this phone cannot be
registered.
• The adapter sold separately.
CAUTIONS
Use only the supplied cable and specified
power adapter. The supplied cable is not
designed for use in any other IT devices.
Misusing it on your other IT devices shall be
prohibited. To order a replacement, contact
authorized service personnel, your seller, or
Snom.

EN - 10
Installation option - converting from desktop to wall mount position
To mount the telephone base on the wall
1. Unmount the base stand. Put the cordless
handset aside. On the telephone base,
press the wall mount clip upward and
rotate a half turn (180°). Slide back the clip.
• It locks into place with the protruding
edge pointing towards the upper edge
of the telephone base. This protruding
edge holds the cordless handset when
the phone is mounted on the wall.
2. Install the telephone base as shown.
Note
• The adapter is sold separately.
3. Turn the telephone base over with the
bottom side facing up. Insert the mounting
bracket into the two upper grooves and
a lower groove on the telephone base
until they lock securely. In the meantime,
the telephone cord sticks out from the
rectangular hole and affix coil handset
cord by fitting it in the semi-circle holes
at the bottom of the mounting bracket as
shown below.
4. Mount the telephone base on the wall by
positioning the eyelets on the telephone
base and the mounting bracket against the
mounting studs. Then slide the telephone
base down on both mounting studs until it
locks into place.
5. Replace the handset on the telephone
base cradle.

EN - 11
SIP Cordless 1-line Handset - HD1
Handset
handset battery Replacement
The handset battery is pre-installed.
To replace the handset battery, follow as shown
below.
1. Use a narrow object to pry open the screw
cover and remove the screw with cross head
screwdriver. Then, insert a 5 mm standard
flat head screwdriver in the provided slot
and gently open the handset cover.
2. Unplug the battery connector from the
socket and then remove the battery from
the handset battery compartment.
3. Plug the battery connector securely into
the socket inside the handset battery
compartment. Place the battery with the
label THIS SIDE UP facing up or the battery
with the label THIS SIDE DOWN facing
down and the wires inside the battery
compartment.
4. To replace the handset cover, align all
the tabs on the handset cover against the
corresponding grooves on the handset,
then firmly push downward until all the tabs
lock in the grooves. Then install the screw.
CAUTIONS
• There may be a risk of explosion if a wrong
type of handset battery is used. Use only
the supplied rechargeable battery. To order
a replacement, contact authorized service
personnel, your seller, or Snom.
• Dispose of used batteries according to the
instructions.

EN - 12
Charger - HD1 Charger
Charging Stand installation
The telephone comes ready for desktop use.
1. Install the charger base as shown below.
• Make sure the power adapter is securely
plugged into an outlet not controlled by
a wall switch.
2. Bend a small paper clip and gently insert it
to the Handset battery ON pinhole to turn
on the handset.
• Without turning on the battery, the
handset cannot be charged or operate.
• The battery is fully charged after 16
hours of continuous charging. For best
performance, keep the cordless handset
in the charging stand when not in use.
3. Press /SPEAKER on the handset. Listen
for a dial tone, and then press /SPEAKER
again to hang up.
CAUTIONS
Use only the supplied power adapter. The
supplied power adapter is not designed for
use in any other IT devices. Misusing it on your
other IT devices shall be prohibited. To order
a replacement, contact authorized service
personnel, your seller, or Snom.

EN - 13
Handset registration
Place the cordless handset on the telephone
base cradle. Handset registration happens
automatically the first time a cordless handset is
placed on the telephone base.
When the registration process completes, the
MESSAGE WAITING LED flashes once and you
hear 3 rising beeps as confirmation.
Each telephone base accommodates up to
4 cordless handsets. When you already have
4 registered handsets, you can replace one
of them by a new handset if any one of the 4
registered handsets is disconnected from the
base. For example, it is out of range, or its battery
is removed or depleted. The previous registered
handset is then deregistered from the telephone
base.
Handset deregistration
When a registered cordless handset is idle, press
*331734#, then press HOLD and *883247#. You
hear a confirmation tone when the deregistration
process completes.
Register a handset to another
telephone base
Any contemporary cordless 1-line handset can
register to any contemporary cordless 1-line
telephone base. Any contemporary cordless
2-line handset can register to any contemporary
cordless 2-line telephone base.
When a registered cordless handset is idle,
place it on another telephone base. This cordless
handset automatically registers to the new
telephone base.
Handset battery charging
The battery must be fully charged before using
the cordless handset for the first time. The
CHARGE LED turns on when the cordless handset
is charging on the telephone base, charging
stand. The battery is fully charged after 16 hours
of continuous charging. For best performance,
keep the cordless handset in the telephone base,
charging stand when not in use.

EN - 14
Set up
SIP Cordless 1-line Hotel Telephone - HD101
SIP Cordless 1-line Wi-Fi Enabled Hotel Telephone - HD101W
SIP Cordless 1-line Handset - HD1 Handset
Default settings are indicated by asterisks (*).
Setting Options Adjustable by
Listening volume- Handset 1, 2, 3, 4, 5, 6*, 7, 8 User and administrator
Speakerphone volume - Handset 1, 2, 3, 4, 5, 6*, 7, 8 User and administrator
Speakerphone volume - telephone
base 1, 2, 3, 4, 5, 6*, 7, 8 User and administrator
Ringer volume - telephone base 1, 2, 3, 4, 5, 6*, 7, 8 User and administrator
Ringer tone Tone 1*, Tone 2, Tone 3 Administrator only
All telephone settings are programmed through the administrative web portal.
Please refer to the SIP Phone Configuration Guide for details.

EN - 15
Voice Menu
The Voice menu enables you to use the handset to query and change phone settings.
To access the Voice Menu:
1. When the phone is idle, press this key sequence on the handset: TALK Û Û Û Û.
A digitized voice on the handset will announce Voice Menu options.
2. Press the number key on the handset to select the desired menu option, or enter
information.
A list of menu options is shown in the diagram below.
For example, to find out the IP address of the phone, press 1for Network Configuration,
then press 2for IP Address.
3. When you are finished with the Voice menu, press OFF on the handset or place it in the
cradle.
NOTE: if you changed any network settings, your phone will automatically reboot.
This will enable your new settings to take effect.
7
Soware
Version
3
Factory Reset
1 Reset
Speed Dial to
Default*
2 Clear All
Speed Dial*
5
Reboot*
* requires password
(default 1234)
1
Network
Conguraon
2
IP Address
3
Subnet Mask
1
WAN Port Type
4
Gateway
1 DHCP
2 Stac IP
5
DNS
6
WiFi Status
7
WiFi Network
1 Enable
2 Disable
2
Phone
Conguraon
1
Phone Number
2
Server IP
Address
4
Call Forward
3
Port
4
Edit Speed Dial
6
Web Access
Portal
1 Enable
2 Disable

EN - 16
Operation
SIP Cordless 1-line Hotel Telephone -
HD101
SIP Cordless 1-line Wi-Fi Enabled Hotel
Telephone - HD101W
SIP Cordless 1-line Handset - HD1
Handset
Using the cordless handset and the
telephone base
The cordless handset and the telephone base
cannot be used on the same call. However, calls
can be switched between the cordless handset
and the telephone base speakerphone.
When the cordless handset or the telephone
base is in use, the FLASH/TALK key on the
cordless handset and the MESSAGE WAITING
LED on the telephone base illuminate.
Receive a call
When there is an incoming call, the telephone
rings and the MESSAGE WAITING LED flashes.
Answer a call using the cordless handset
while it is not on the telephone base or
charging stand
On the cordless handset, press FLASH/TALK or
/SPEAKER.
• The FLASH/TALK key illuminates when in
use. The /SPEAKER key illuminates when
in speakerphone mode.
Answer a call using the cordless handset
while it is cradled on the telephone base
or charging stand
Lift the cordless handset from the telephone
base or charging stand.
• The FLASH/TALK key illuminates when in
use. The /SPEAKER key illuminates when
in speakerphone mode.
Answer a call using the telephone base
On the telephone base, press /SPEAKER.
• The MESSAGE WAITING LED and the /
SPEAKER key illuminate when in use.
Place a call
Place a call using the cordless handset
On the cordless handset, press FLASH/TALK
or /SPEAKER. Listen for a dial tone and then
dial the desired number, or press a Speed
Dial key on the cordless handset to dial a
programmed number.
• The FLASH/TALK key illuminates when in
use. The /SPEAKER key illuminates when
in speakerphone mode.
Place a call using the telephone base
On the telephone base, press /SPEAKER.
Listen for a dial tone and then dial the desired
number, or press a Speed Dial key on the
telephone base to dial a programmed number.
• The MESSAGE WAITING LED and the /
SPEAKER key illuminate when in use.
End a call
Endacallwhen usingthecordlesshandset
Press OFF on the cordless handset or place it
in the telephone base or charging stand. The
call ends when all handsets hang up.
End a call when using the telephone base
Press /SPEAKER.
Switch a call between the cordless
handset and the telephone base
speakerphone
• To switch a call from the cordless handset
to the telephone base speakerphone, press
/SPEAKER on the telephone base.

EN - 17
• To switch a call from the telephone base
speakerphone to the cordless handset
which is not on the telephone base cradle,
press FLASH/TALK or /SPEAKER on the
cordless handset.
• To switch a call from the telephone base
speakerphone to the cordless handset
which is cradled on the telephone base,
lift the cordless handset from the telephone
base.
Share a call
A maximum of two cordless handsets can be
used at the same time on an external call.
Join a call
During a call, press FLASH/TALK or /SPEAKER
on another cordless handset to join.
Handset speakerphone
During a call, press /SPEAKER on the cordless
handset to switch between speakerphone
mode and handset earpiece mode.
Volume
Listening volume can be adjusted on the
cordless handset and the telephone base.
Adjust the listening volume
• During a call on the handset, press
-VOLUME+ on it to adjust the listening
volume. The next call returns to the default
listening volume.
• During a call on the telephone base, press
VOL+ and VOL- to adjust the listening
volume. The next call returns to the default
listening volume.
Adjust the ringer volume of the telephone
base
Ringer volume of the telephone base can be
adjusted. When the telephone base is idle,
press VOL+ and VOL- to adjust the ringer
volume.
Call waiting
1. When you hear a call waiting tone during
a call, press FLASH/TALK on the cordless
handset to put the current call on hold and
take the new incoming call.
2. Press FLASH/TALK at any time to switch
back and forth between calls.
Mute
Mute the microphone
1. During a call, press /MUTE on the cordless
handset.
• The /MUTE key illuminates when the mute
function is turned on. You can hear the party
on the other end but they cannot hear you.
2. Press /MUTE again to resume the
conversation.
• The light on the /MUTE key turns off.
Message waiting indicator
When a voice message is received, the
MESSAGE WAITING LED on the telephone
base flashes.
Play messages
Press /MESSAGES in idle mode to play
messages.
Hold
To place a call on hold:
During a call, press the HOLD key at the
cordless handset.

EN - 18
Appendix
Troubleshooting
If you have difficulty with the telephones, please try the suggestions below.
In case of malfunction, contact authorized service personnel, your seller, or Snom.
For cordless telephone
Question Suggestions
1. The telephone does not work at all.
• Make sure the Cat-5 network cable
is plugged into the LAN port of the
telephone base and the network wall
jack with Power over Ethernet (PoE).
• Make sure the battery is installed and
charged correctly. For optimum daily
performance, return the cordless handset
to the telephone base, charging base or
charging stand after use.
• Unplug the Cat-5 network cable from the
network wall jack. Wait for approximately
15 seconds, then plug it back in.
• Charge the battery in the cordless handset
for up to 16 hours.
• If the battery is completely depleted,
charge the battery for at least 30 minutes
before use.
• Remove the battery and then install it
again. If that still does not work, it may
be necessary to purchase a new battery.
• Disconnect the telephone base from the
network wall jack and connect a different
working SIP telephone. If the other SIP
telephone does not work, the problem is
probably in the wiring or network server.
Check your SIP server settings. Refer to
the SIP Phone Configuration Guide for
details.
• Make sure the energy-saving charging
mode is not activated. If this mode is
activated, all telephone functions will be
disabled, except battery charging.

EN - 19
Question Suggestions
2. There is no dial tone.
• Try all the above suggestions.
• The Cat-5 network cable may be defective.
Install a new Cat-5 network cable.
• Make sure your network is providing
Power over Ethernet (PoE).
• Disconnect the telephone base from the
network wall jack and connect a different
working SIP telephone. If there is no dial
tone on this telephone either, the problem
is in your wiring or network server. Check
your SIP server settings and refer to the
SIP Phone Configuration Guide for
details.
• Make sure the initialization and system
registration process completes. The
speakerphone key blinks twice every
second if there are errors with the
initialization and system registration
process. Check your SIP server settings.
Refer to the SIP Phone Configuration
Guide for details.
• Make sure the energy-saving charging
mode is not activated. If this mode is
activated, all telephone functions will be
disabled, except battery charging.
3. I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before
dialing. It is normal if the cordless handset
takes a second or two to synchronize with
the telephone base before producing a
dial tone. Wait an extra second before
dialing.
• A prefix may be required for dialing some
internal or external calls. Refer to the SIP
Phone Configuration Guide for details.
• Check your SIP server settings. If other
SIP telephones in your hotel are having
the same problem, the problem is in the
wiring or network server. Contact your
telephone service provider (charges may
apply).

EN - 20
Question Suggestions
4. The Speed Dial key does not work at all.
• The Speed Dial key may not be properly
programmed. Refer to the SIP Phone
Configuration Guide for details.
5. The telephone cannot register to the SIP
network server.
• Make sure your network is providing
Power over Ethernet (PoE).
• Make sure the initialization and system
registration process completes.
• If there is an error during the initialization
and system registration process, the /
SPEAKER key flashes twice every second.
Disconnect the Cat-5 network cable from
the network wall jack and connect it back
into the network wall jack with Power over
Ethernet (PoE) to start the initialization
and system registration process again.
6. The LOW BATTERY LED illuminates on the
cordless handset.
• Place the cordless handset in the
telephone base or charging base for
recharging.
• Remove the battery and then install
it again, and use it until fully depleted.
Then charge the cordless handset in the
telephone base or charging base for up
to 16 hours.
• If the above measures do not correct the
problem, replace the battery.
7. The battery does not charge in the cordless
handset or the battery does not accept
charge.
• Make sure the cordless handset is placed
in the telephone base or charging base
correctly. The CHARGE LED should be on.
• Remove the battery and then install it
again. Charge it for up to 16 hours.
• If the cordless handset is in the telephone
base or charging base but the CHARGE
LED is not on, refer to The CHARGE LED
is off below.
• If the battery is completely depleted,
charge the cordless handset for at least
30 minutes before use.
• If the above measures do not correct the
problem, replace the battery.