SOFIHUB TEQ-FallsAlert User manual

USER MANUAL
Model CT3000

User Manual
Model CT3000
Please read this User Manual carefully before you use the device or
service we provide. Please keep this document for future reference.
Failure to follow the instructions may seriously aect the
eectiveness of the product and damages may be caused to the
device.
Promoting Independent
and Dignified Living

3 | USER GUIDE
Please Note
1. The TEQ-FallsAlert can be installed in any room
of the house where there is access to Wi-Fi,
including the bathroom, kitchen room, living
room or bedroom.
2. Do not place or keep the device directly near
water; and away from bathtubs, sinks etc.
3. Do not immerse the device in water or any
other liquids.
4. Keep the device away from any corrosive liquids
and hot surfaces.
5. Always use the power cord and adapter
provided with the device. This ensures that the
device will work properly and remain free from
damage.
6. Do not attempt to repair, disassemble, or
modify the product without our authorisation.
7. Avoid direct impact on hard objects.
8. To clean the device, wipe the surface with a
clean, soft cloth. Do not use water, alcohol, or
detergent.
9. This product is not intended for use by children.

4 | USER GUIDE
Contents
Specifications 5
Cautions 5
Inside the box 6
Getting to know your TEQ-FallsAlert 6
Installation 7
Frequently Asked Questions 8
Disclaimer 9
Detects Falls the
Instant they Occur

5 | USER GUIDE
Cautions
1.The height and angle of the installation aects the performance
and accuracy of the device. It is important to follow the
instructions for best results.
2. The device only supports 2.4GHz wireless Wi-Fi networks. Other
Wi-Fi networks are not supported.
3. The device complies with the safety standards for
electromagnetic devices. If you have medical concerns, consult
your medical professional prior to use.
4. The device cannot monitor through walls. Please install the
device in the room that is to be monitored and in a location
where the best line of sight can be obtained.
5. Avoid obscuring the "view" of the device (eg. behind large pieces
of furniture, doors, curtains, or large plants).
6. If reinstalling the device, please follow the instructions provided.
7. The device works best when there is only one person in the
room. The presence of a second moving object such as another
person, a child, or a pet, may cause false or missed alerts.
Specifications
Model TEQ-FallsAlert CT3000
Detection Range Up to 7 m (23 ft) *conditions apply
Horizontal Field of View 45 Degrees
Installation Height 1.4 m or 2.2 m (4.5 ft or 7.2 ft)
Network Interface 2.4GHz Wi-Fi
Water Resistant IP54
Operating Temperature -10-50oC (14-122oF)
Dimensions 148 x 105 x 24 mm (5.8 x 4.1 x0.9 in)
Weight 260g (9.2 oz)
Power Consumption 3W
Device Voltage Rating DC 5V 0.6 A
AC Adapter Voltage 100-240V

6 | USER GUIDE
Inside the Box
A: TEQ-FallsAlert
B: Installation Bracket
C: Power Adapter
D: USB Cable
E: 2x Screws
2x Rawlplugs
H: Status Indicators
I: Home Button
J: Installation Slot
K: Type-C Adapter Port
L: Cable Clip
M: Bracket Adhesive Side
N: Bracket Orientation Side
Getting to know your
TEQ-FallsAlert
E
Device FRONT
Bracket FRONT
Device BACK
Bracket BACK

7 | USER GUIDE
Installation
1. The height and angle of the installation of the bracket are
especially important. Improper installation can aect the
performance of the unit. Follow the product installation
instructions for best performance.
2. The device must be installed in a location where the Wi-Fi signal
is stable, otherwise the device will not operate properly.
3. Choose the corner of the room with the best line of sight and
with access to a power outlet. Avoid obstacles such as large
pieces of furniture. We do not advise installing the device near
an air conditioner or exhaust fan to avoid electromagnetic
interference.
4. The device can ONLY be installed at 1.4 or 2.2 m (4.6 or 7.2 feet)
above the floor, depending on the room's layout. It may be
easier to install at a height of 1.4 m (4.6 feet), but 2.2 m (7.2 feet)
may guarantee better view, especially for a crowded room.
Find the best location and measure out 1.4 or 2.2 m (4.6 or 7.2
feet) above the floor and mark the location for the bracket.
See Fig 1.
5. Thoroughly clean and dry the wall prior to installation.
6. Remove the protective layer of the adhesive on the back of the
bracket. Place the orientation side (N) of the bracket (B) to the
wall. Press hard to ensure the adhesive sticks. Do not ax radar
to bracket yet.
7. If the wall is uneven, or if there is wallpaper or plaster, secure
the bracket with the rawlplug and screws provided. Do not ax
radar to bracket yet.
8. Scan this QR code to download the Sofihub app
for iOS or Android. Alternatively, you can search for
”Sofihub” in the Apple App Store or Google Play.
9. Open the app, register for an account and add the TEQ-FallsAlert
device to your account by following the instructions in the app.
10.Connect the USB cable and adapter with the device, and
power on. In 3-5 seconds, the status indicators (H) will start
flashing blue. (If not, press and hold the Home Button (I) for 3-5
seconds.) It is recommended to use the cable clip (L) to secure
the power cord.
11.Align the slot (J) on the back of the device to the bracket and
slide to the bottom until you hear a light click. The device is now
in place. See Fig 2.
Fig 1.
Fig 2.
Bracket BACK
Bracket-FRONT
Bracket-BACK

8 | USER GUIDE
Frequently Asked Questions
Problemshooting device configuration.
Select the 2.4GHz Wi-Fi network.
The status indicators will be red if there is no
Wi-Fi, or unstable Wi-Fi signal, or if you have entered
the wrong Wi-Fi password. Please press and hold
the Home Button (l) for 3-5 seconds until the lights
flash blue. You can then repeat the configuration
process.
How do I know the device is working?
When the TEQ-FallsAlert is working properly, the
status indicators are o. You can press the home
button to wake the indicators up and they will light
up blue.
Will a glass/Perspex shield in the bathroom cause
interference?
The radar signal can penetrate the glass, however
the water flow from the shower may aect the fall
detection, which may lead to no alarm.
Are there known situations where a fall alert will
not trigger, when there has been a fall?
Cabinets and other objects can block the line of
sight of the sensor, so ensure there are no objects
in the way. If a person falls outside the 5m eective
range, the fall may not be detected. Fall detection
within the 5-7m range may be reduced.
Are there any known situations when the radar
could trigger a fall when there has not been one?
Movement of pets, fans, curtains and other
continuously moving objects may cause false
alarms.
Are there recommendations regarding using the
radar in a bathroom?
When installing the device in the bathroom, avoid
the line of sight being blocked by other items/
objects. The working distance of the equipment
should be set according to the actual size of the
bathroom. The water flow of the shower will aect
the fall detection, which may lead to no alert being
sent.
If someone slides o a chair and ends up lying on
the floor, will a fall alert be raised?
A fall directly from the chair can be detected,
however a fall may not necessarily be detected if it
is a slow slide or slump.
Does a steel framed house aect the operation of
the device?
Steel frames will not have an impact, but a steel wall
may cause the device not to recognise a fall.
Is the device impacted by heat/steam?
No.
Does the device need to be recalibrated?
No.
What are the understood limits of detection?
The device’s detection range is a 7-metre radius,
however accurate fall detection within 5-7 metres is
reduced. The most accurate fall detection is within
a 5-metre radius.
Does the device detect a fall that happens in
stages or is more of a slump, such as sliding
down a wall?
The device is calibrated to detect the state from
standing to fully lying on the ground.
If there is a pet in the room, will the device still
detect a fall?
If the pet is moving at the same time as the fall, it
may not send a fall alert.
Is there an optimal size/weight range for the end
user being monitored? Is the eectiveness of the
device impacted by a person’s size?
The larger the size and weight of the person, the
better the detection. People who measure under
1.5m may not be eectively monitored.
Does someone have to stay still on the ground
for a fall to be recorded? If they are rolling or
moving on the floor, will a fall still be recorded?
Rolling and moving will not cancel the alarm.
Raising your hands too high or standing up may
cause the alarm to be cancelled.

9 | USER GUIDE
Disclaimer
1. This product is not a medical device and does not guarantee 100% accuracy.
2. Do not install the device in areas where water can be splashed onto the device, such as directly above
the bathtub, sink, or shower. Otherwise, your warranty will be void.
3. Always use the cables and power adapter provided with the device. Otherwise, it may not function
properly or even cause damage to the product due to insucient or excess power supply.
4. Maximum field of view is only guaranteed when the device is installed properly at the intersection
of two walls with the most optimal field of view in accordance with the user manual. Otherwise,
there may be blind spots, resulting in missed alerts. The room that needs monitoring should be on the
same plane (eg. steps and slopes in the room), otherwise the device will not function properly .
5. The TEQ-FallsAlert can successfully recognise most common falls, but some are unrecognisable,
such as slipping slowly whilst leaning against the wall or other supports, or when the user slips down
to the floor whilst in a chair or a bed.
6. For better accuracy and user experience, there is an interval between the time the device detects
a potential risk and sending an alarm (this buer time can be set by the user during configuration)
and depends on the availability of the internet. Whenever the device detects a fall, the device flashes
red. During this time frame, if the device detects that the user has stood or sat up, or if other people
have walked into the room, the device will automatically cancel the alarm, and the red lights will dim.
Otherwise, the device will send an alarm to the emergency contact.
7. The presence of obstacles will aect the accuracy of the monitoring.
8. Common causes for false or missed alerts: movement of the curtains, presence of children and pets
or multiple persons, fish tanks, bathtubs or large containers of water, robot vacuum cleaners (at work),
and the dropping of objects with strong reflectivity to mm Wave.
9. TEQ-FallsAlert can monitor through glass. If there is a moving object on the other side of a glass
partition or a glass door; it may cause false or missed alerts.
10.If there is more than one person in the room that is being monitored, some features such as fall
alerts may not work as we assume the other person will come to the person’s aid and thus an alert is
not necessary.

[phone]
(Australia/New Zealand)
support@sofihub.com