Sony Xperia C4 dual E5363 User manual

User guide
Xperia™C4 dual
E5333/E5363

Contents
Getting started............................................................................... 6
About this User guide........................................................................ 6
Overview............................................................................................ 6
Assembly........................................................................................... 7
Screen protection...............................................................................8
Starting your device for the first time.................................................8
Why do I need a Google™ account?.................................................9
Device security.............................................................................11
Making sure your device is protected..............................................11
Screen lock...................................................................................... 11
Unlocking your device automatically............................................... 13
SIM card protection......................................................................... 16
Using multiple SIM cards.................................................................17
Finding the identification number of your device.............................18
Finding a lost device ....................................................................... 18
Learning the basics...................................................................... 20
Using the touchscreen.....................................................................20
Locking and unlocking the screen................................................... 22
Home screen....................................................................................22
Application screen........................................................................... 24
Navigating applications....................................................................25
Widgets............................................................................................26
Shortcuts and folders...................................................................... 26
Background and themes..................................................................27
Taking a screenshot......................................................................... 28
Notifications..................................................................................... 28
Icons in the status bar..................................................................... 30
Applications overview...................................................................... 32
Battery and maintenance............................................................. 34
Charging your device....................................................................... 34
Battery and power management..................................................... 34
Updating your device.......................................................................36
Maintenance using a computer....................................................... 38
Storage and memory....................................................................... 38
Backing up and restoring content....................................................40
Downloading applications............................................................43
Downloading applications from Google Play™............................... 43
Downloading applications from other sources................................ 43
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Internet and networks.................................................................. 44
Browsing the web............................................................................ 44
Internet and MMS settings ............................................................. 44
Wi-Fi.................................................................................................45
Sharing your mobile data connection.............................................. 47
Controlling data usage.....................................................................49
Selecting a SIM card for data traffic................................................ 50
Selecting mobile networks...............................................................50
Virtual private networks (VPNs)........................................................51
Synchronising data on your device..............................................52
Synchronising with online accounts................................................ 52
Synchronising with Microsoft® Exchange ActiveSync®................. 52
Basic settings...............................................................................54
Accessing settings...........................................................................54
Sound, ringtone and volume............................................................54
Do not disturb mode........................................................................ 55
Screen settings................................................................................ 56
Application settings......................................................................... 57
Resetting your applications............................................................. 58
Daydream.........................................................................................59
Language settings............................................................................60
Date and time...................................................................................60
Mobile BRAVIA® Engine..................................................................60
Super-vivid mode.............................................................................60
Enhancing the sound output............................................................61
Multiple user accounts.....................................................................61
Typing text....................................................................................64
On-screen keyboard........................................................................ 64
Phonepad.........................................................................................65
Entering text using voice input........................................................ 66
Editing text....................................................................................... 66
Personalising the on-screen keyboard............................................ 67
Calling.......................................................................................... 69
Making calls..................................................................................... 69
Receiving calls................................................................................. 70
Ongoing calls................................................................................... 72
Using the call log............................................................................. 72
Forwarding calls...............................................................................73
Restricting calls................................................................................73
Multiple calls.................................................................................... 74
Conference calls.............................................................................. 75
Voicemail..........................................................................................75
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Emergency calls...............................................................................76
Contacts.......................................................................................77
Transferring contacts....................................................................... 77
Searching and viewing contacts......................................................78
Adding and editing contacts............................................................79
Adding medical and emergency contact information...................... 80
Favourites and groups..................................................................... 81
Sending contact information............................................................82
Avoiding duplicate entries in the Contacts application................... 82
Backing up contacts........................................................................ 82
Messaging and chat.....................................................................84
Reading and sending messages......................................................84
Organising your messages.............................................................. 85
Calling from a message................................................................... 86
Messaging settings.......................................................................... 86
Instant messaging and video chat................................................... 86
Email.............................................................................................87
Setting up email............................................................................... 87
Sending and receiving email messages...........................................87
Organising your email messages..................................................... 88
Email account settings.....................................................................89
Gmail™............................................................................................ 89
Music............................................................................................91
Transferring music to your device....................................................91
Listening to music............................................................................91
Music menu..................................................................................... 93
Playlists............................................................................................ 93
Sharing music.................................................................................. 94
Enhancing the sound....................................................................... 94
Recognising music with TrackID™.................................................. 94
FM radio....................................................................................... 96
Listening to the radio....................................................................... 96
Favourite radio channels..................................................................97
Sound settings................................................................................. 97
Camera.........................................................................................98
Taking photos and recording videos................................................98
General camera settings.................................................................. 99
Still camera settings.......................................................................103
Video camera settings................................................................... 106
Photos and videos in Album...................................................... 108
Viewing photos and videos............................................................108
Sharing and managing photos and videos.................................... 109
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Editing photos with the Photo editor application...........................110
Editing videos with the Movie Creator application........................ 111
Hiding photos and videos.............................................................. 111
Album home screen menu............................................................. 112
Viewing your photos on a map...................................................... 113
Videos.........................................................................................115
Watching videos in the Video application......................................115
Transferring video content to your device..................................... 116
Managing video content................................................................ 116
Movie Creator................................................................................ 116
PS Video service............................................................................ 117
Connectivity............................................................................... 118
Mirroring the screen of your device wirelessly on a TV................. 118
Sharing content with DLNA Certified™ devices............................ 118
Connecting your device to USB accessories................................ 120
NFC................................................................................................121
Bluetooth® wireless technology....................................................123
Travel and maps......................................................................... 126
Using location services.................................................................. 126
Google Maps™ and navigation..................................................... 126
Using data traffic when travelling.................................................. 126
Airplane mode................................................................................127
Calendar and alarm clock.......................................................... 128
Calendar.........................................................................................128
Alarm and clock............................................................................. 129
Accessibility............................................................................... 132
Magnification gestures...................................................................132
Large text....................................................................................... 132
Colour correction........................................................................... 132
Simple Home screen......................................................................132
Hearing aid compatibility............................................................... 133
TalkBack.........................................................................................133
TTY (Teletypewriter) mode............................................................. 133
Support and legal.......................................................................134
Support application....................................................................... 134
Xperia™ Tips..................................................................................134
Help in menus and applications.....................................................134
Running diagnostic tests on your device.......................................134
Restarting, resetting and repairing.................................................135
Warranty, SAR and usage guidelines.............................................136
Recycling your device....................................................................136
Legal information........................................................................... 136
5

Getting started
About this User guide
This is the Xperia™ C4 dual User guide for the Android™ 6.0 software version. If
you're not sure which software version your device is running, you can check it in the
Settings menu.
System and application updates can present the features in your device in another way than
described in this User guide. The Android™ version might not be affected in an update. For
more information about software updates, see Updating your device on page 36.
To check the current software version of your device
1From your Home screen, tap .
2Find and tap Settings > About phone > Android™ version.
To find the model number and name of your device
1From your Home screen, tap .
2Find and tap .
The device model number and name are displayed.
Limitations to services and features
Some of the services and features described in this User guide may not be supported
in all countries or regions, or by all networks or service providers. The GSM
International Emergency Number can always be used in all countries, regions,
networks and by all service providers, provided that the device is connected to the
mobile network. Please contact your network operator or service provider to
determine the availability of any specific service or feature and whether additional
access or usage fees apply.
The use of certain features and applications described in this guide may require
access to the internet. You may incur data connection charges when you connect to
the internet with your device. Contact your wireless service provider for more
information.
Overview
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1. Proximity/Light sensor
2. Charging/Notification light
3. Ear speaker
4. Front camera lens
5. Front camera flash
6. Nano SIM/Memory card slot cover
7. Power key
8. Volume/Zoom key
9. Camera key
10. Microphone
11. Wi-Fi/Bluetooth/GPS antenna area
12. Main camera lens
13. Main camera light
14. Headset jack
15. Charger/USB cable port
16. NFC™ detection area
17. Loudspeaker
Assembly
Be careful not to lift up the back cover of the device by accident when detaching the cover for
the nano SIM and memory card slots. The back cover should not be removed in any
circumstances.
Don’t confuse the nano SIM card slot with the memory card slot. Inserting a card in the wrong
slot could damage both the card and your device.
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To insert the nano SIM cards
1Detach the cover for the nano SIM card and memory card slots.
2With the gold coloured contacts facing down, insert the nano SIM card (or
cards) into the relevant nano SIM card slot (or slots).
3Re-attach the cover.
Do not insert a nano card which has been cut from a micro SIM card or a standard SIM card.
The size of such a cut card may be slightly different and could therefore damage your device, if
inserted.
To insert the memory card
1Detach the cover for the nano SIM card and memory card slots.
2With the gold coloured contacts facing down, insert the memory card into the
memory card slot, then re-attach the cover.
To remove a nano SIM card
1Detach the cover for the nano SIM card and memory card slots.
2Press the relevant nano SIM card inwards and then release it quickly.
3Re-attach the cover.
To remove the memory card
1Turn off the device and detach the memory card slot cover.
2Press the memory card inwards and then release it immediately.
3Draw the memory card fully outwards and remove it.
4Re-attach the cover.
You can also remove the memory card without turning the device off as described in step 1.
To use this method, you must first unmount the memory card. Tap Settings > Storage, then
tap beside SD card, then follow the rest of the instructions above.
Screen protection
Before using your device, remove the protection film by pulling up on the protruding tab.
It is recommended to protect your device with a Sony branded screen cover or a
protector intended for your Xperia™ model. The use of third party screen protection
accessories may prevent your device from working correctly by covering sensors,
lenses, speakers, or microphones and can invalidate the warranty.
Starting your device for the first time
It is recommended that you charge the battery for at least 30 minutes before starting
up your device for the first time. You can still use your device while it is charging, see
Charging your device on page 34.
The first time you start your device, a setup guide helps you to configure basic
settings, personalise your device and sign in to your accounts, for example a
Google™ account.
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To turn on the device
1Press and hold down the power key until the device vibrates.
2Enter your SIM card PIN when requested, then tap .
3Wait a while for the device to start.
To turn off the device
1Press and hold down the power key until the options menu opens.
2In the options menu, tap Power off.
It may take a while for the device to shut down.
Why do I need a Google™ account?
Your Xperia™ device from Sony runs on the Android™ platform developed by
Google™. A range of Google™ applications and services is available on your device
when you purchase it, for example, Gmail™, Google Maps™, YouTube™ and the
Play Store™ application, which gives you access to the Google Play™ online store
for downloading Android™ applications. To get the most out of these services, you
need a Google™ account. For example, a Google™ account enables you to do all of
the following:
•Download and install applications from Google Play™.
•Synchronise your email, contacts and calendar using Gmail™.
•Chat with friends using the Hangouts™ application.
•Synchronise your browsing history and bookmarks using the Google Chrome™ web
browser.
•Identify yourself as the authorised user after a software repair using Xperia™
Companion.
•Remotely find, lock or clear a lost or stolen device using the my Xperia™ or
Android™ Device Manager services.
For more information about Android™ and Google™, go to
http://support.google.com .
It is crucial that you remember your Google™ account username and password. In some
situations, you may need to identify yourself for security reasons using your Google™ account.
If you fail to give your Google™ username and password in such situations, your device is
locked. Also, if you have more than one Google™ account, make sure to enter the details for
the relevant account.
To set up a Google™ account on your device
1From your Home screen, tap .
2Find and tap Settings > Accounts > Add account > Google.
3Follow the registration wizard to create a Google™ account, or sign in if you
already have an account.
You can also sign in to or create a Google™ account from the setup guide the first time you
start your device. Or you can go online and create an account at www.google.com/accounts .
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To remove a Google™ account
1From your Home screen, tap .
2Tap Settings > Accounts > Google.
3Select the Google™ account that you want to remove.
4Tap > Remove account.
5Tap Remove account again to confirm.
If you remove your Google™ account, any security features that are linked to your Google™
account will no longer be available.
If you are lending your device to someone to use for an extended period, it is recommended
to remove your Google™ account from the device.
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Device security
Making sure your device is protected
Your device includes several security options, strongly recommended in case of loss
or theft.
These options are as follows:
•Set a secure screen lock on your device using a PIN, password or pattern to prevent
anyone from accessing or resetting your device. For more information, see
Screen
lock on page 11.
•Add a Google™ account to prevent others from using your device if it gets stolen or
wiped. For more information, see
Why do I need a Google™ account? on page 9.
•Activate either the “Protection by my Xperia” or the Android™ Device Manager web
service. Using one of these services, you can remotely locate, lock or clear a lost
device. For more information, see
Finding a lost device on page 18 .
Verifying the ownership of your device
Certain protection features require you to either unlock your screen with your PIN,
password, pattern, or enter your Google™ account information. Below are examples
of protection features and some of the required credentials:
Factory Data
Reset
protection
You must unlock your screen before you are allowed to perform a
Factory Data Reset.
Protection by
my Xperia If you remotely reset your device using this service, you must enter
the username and password for a Google™ account associated with
the service. The device must be connected to the internet before the
setup process can be completed. Otherwise, you will not be able to
use your device after the reset.
Android™
Device
Manager
If you remotely reset your device using this service, you must enter
the username and password for a Google™ account. The device must
be connected to the internet before the setup process can be
completed. Otherwise, you will not be able to use your device after
the reset.
Software repair If you use the Xperia™ Companion software to perform a software
repair, you’re asked to enter your Google™ account username and
password when you start the device after the repair is complete.
For Android™ Device Manager, it is necessary to enter information from a Google™ account.
This can be any Google™ account which you have set up on the device as an owner. If you
cannot provide the relevant account information during a setup process, you won't be able to
use the device at all.
Screen lock
There are several screen lock options available. The security level of each lock type is
listed below in order of weakest to strongest:
•Swipe – no protection, but you have quick access to the Home screen.
•Pattern – draw a simple pattern with your finger to unlock your device.
•PIN – enter a numeric PIN of at least four digits to unlock your device.
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•Password – enter an alpha-numeric password to unlock your device.
It is very important that you remember your screen unlock pattern, PIN or password. If you
forget this information, it may not be possible to restore important data such as contacts and
messages.
If you have set up a Microsoft® Exchange ActiveSync® (EAS) account on your Xperia™
device, the EAS security settings may limit the lock screen type to only a PIN or password.
This occurs when your network administrator specifies a specific lock screen type for all EAS
accounts for security reasons. Contact the network administrator of your company or
organisation to check what network security policies are in effect for mobile devices.
To change your screen lock type
1From yourHome screen, tap .
2Find and tap Settings > Lock screen & security > Screen lock.
3Follow the instructions on your device.
To create a screen lock pattern
1From yourHome screen, tap .
2Find and tap Settings > Lock screen & security > Screen lock > Pattern.
3Follow the instructions on your device.
If you enter an incorrect lock pattern five times in a row, you must wait 30 seconds before
trying again.
To change the screen lock pattern
1From your Home screen, tap .
2Find and tap Settings> Lock screen & security > Screen lock.
3Draw your screen unlock pattern.
4Tap Pattern and follow the instructions on your device.
To create a screen lock PIN
1From your Home screen, tap .
2Find and tap Settings > Lock screen & security > Screen lock > PIN.
3Enter a numeric PIN, then tap Continue.
4Re-enter and confirm your PIN, then tap OK.
To create a screen lock password
1From your Home screen, tap .
2Find and tap Settings > Lock screen & security > Screen lock > Password.
3Enter a password, then tap Continue.
4Re-enter and confirm your password, then tap OK.
To activate the Swipe unlock function
1From your Home screen, tap .
2Find and tap Settings > Lock screen & security > Screen lock.
3Draw your screen unlock pattern, or enter your PIN or password depending on
which of these screen lock types is enabled.
4Tap Swipe, then tap Yes, remove.
Resetting a forgotten screen lock
If you’ve forgotten your screen lock PIN, password or pattern, you may be able to
reset it using the Protection by my Xperia service. No content on your device is lost
after you have performed a screen lock reset using this service.
To activate the Protection by my Xperia service, see
Finding a lost device on
page 18.
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To reset the screen lock using Protection by my Xperia
1Make sure you know your Google™ account username and password and that
you have enabled the Protection by my Xperia service on your device.
2Go to
myxperia.sonymobile.com using any internet-connected device.
3Sign in using the same Google™ account that you have set up on your device.
4Click the picture of your device under Your devices.
5Select Protect or Change PIN2 to replace the current screen lock with a new
PIN code.
6Follow the on-screen instructions provided by Protection by my Xperia.
Depending on your security settings, your device may lock after a screen lock reset. You then
need to enter your Google™ account username and password in order to use the device.
Unlocking your device automatically
The Smart Lock feature may not be available in every market, country or region.
The Smart Lock feature makes unlocking your device easier by letting you set it to
unlock automatically in certain situations. You can keep your device unlocked, for
example, when it’s connected to a Bluetooth® device or when you’re carrying it with
you.
You can set Smart Lock to keep your device unlocked using the following settings:
•Trusted face: Unlock your device by looking at it.
•Trusted voice: Set up voice recognition to search in any screen.
•Trusted devices: Keep your device unlocked when a trusted Bluetooth® or NFC
device is connected.
•Trusted places: Keep your device unlocked when you're in a trusted location.
•On-body detection: Keep your device unlocked when you're carrying your device with
you.
You have to manually unlock your device when you don't use it for 4 hours and after
you restart it.
The Smart Lock feature is developed by Google™ and the exact functionality may change over
time due to updates from Google™.
To enable Smart Lock
1Set a pattern, PIN or password as a screen lock if you have not already done
so.
2From your Home screen, tap .
3Find and tap Settings > Lock screen & security > Trust agents.
4Tap the Smart Lock (Google) slider to the right.
5Tap the back arrow next to Trust agents.
6Find and tap Smart Lock.
7Enter your pattern, PIN or password. You need to enter this screen lock any
time you want to change your Smart Lock settings.
8Select a Smart Lock type.
Setting when to keep the device automatically unlocked
You can set Smart Lock to keep your device unlocked using the following settings:
•Trusted devices — Keep your device unlocked when a trusted Bluetooth® or NFC
device is connected.
•Trusted places — Keep your device unlocked when you're in a trusted location.
•Trusted voice — Set up voice recognition to search in any screen.
•On-body detection — Keep your device unlocked when you're carrying your device
with you.
You have to manually unlock your device when you don't use it for 4 hours and after
you restart it.
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Connecting to trusted Bluetooth® devices
You can designate a connected Bluetooth® device as a trusted device and keep your
Xperia™ device unlocked while it’s connected to it. So if you have Bluetooth®
devices that you connect to regularly, for example, a car speaker or home
entertainment system, a Bluetooth® watch or a fitness tracker, you can add them as
trusted devices and bypass the added security of the lockscreen to save time. This
feature is suitable if you’re normally in a relatively secure place when you use these
devices. In some cases, you may still need to manually unlock your device before a
trusted device can be connected.
It is not recommended to add devices that are constantly connected to your device as trusted
devices, for example, Bluetooth® keyboards or cases.
As soon as a trusted Bluetooth® device is switched off or moves out of range, your screen
locks and you need your PIN, pattern or password to unlock it.
To add a trusted Bluetooth® device
1Make sure your device is paired and connected to the Bluetooth® device that
you want to add as a trusted device.
2Find and tap Settings > Lock screen & security > Smart Lock > Add trusted
device > Bluetooth.
3Tap a device name to select it from the list of connected devices. Only paired
devices appear in this list.
4Depending on the security of your connection, you may need to manually
unlock your device before the trusted device can keep it unlocked.
To remove a trusted Bluetooth® device
1From your Home screen, tap .
2Find and tap Settings > Lock screen & security > Smart Lock > Trusted
devices.
3Tap the device that you want to remove.
4Tap Remove trusted device.
Making sure you're secure when using trusted devices
Different Bluetooth® devices support different Bluetooth® standards and security
capabilities. There's a possibility that someone could keep your Xperia™ device
unlocked by imitating your Bluetooth® connection, even if your trusted device is no
longer nearby. Your device is not always able to determine whether your connection
is secure from someone trying to imitate it.
When your device can't determine whether you're using a secure connection, you'll
get a notification on your Xperia™ device and may need to manually unlock it before
the trusted device can keep it unlocked.
Bluetooth® connectivity range can vary depending on factors like the model of your device,
the connected Bluetooth® device, and your environment. Depending on these factors,
Bluetooth® connections can work over distances up to 100 metres.
Connecting to trusted places
When the Trusted places feature is set up, the lock screen security on your Xperia™
device gets disabled when you are in a designated trusted location. For this feature to
work, you must have an internet connection (preferably over Wi-Fi) and allow your
device to use your current location.
To set up trusted places, first make sure that high accuracy location mode or battery-
saving location mode is enabled on your device before you add home or custom
locations.
The exact dimensions of a trusted location are an estimate and may extend beyond the
physical walls of your home or other areas that you have added as a trusted locations. This
feature can keep your device unlocked within a radius of up to 80 metres. Also be aware that
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location signals can be replicated or manipulated. Someone with access to specialised
equipment could unlock your device.
To add your home location
1Make sure Location services are turned on and that you are using either the
High accuracy or Battery saving Location mode setting.
2From your Home screen, tap .
3Find and tap Settings > Lock screen & security > Smart Lock > Trusted places
> Home.
4Tap Turn on this location.
To edit your home location
1Make sure Location services are turned on and that you are using either the
High accuracy or Battery saving setting.
2From your Home screen, tap .
3Find and tap Settings > Lock screen & security > Smart Lock > Trusted places.
4Select your home location.
5Tap Edit.
6In the search bar, enter the location that you want to use as your home
location.
If other residences share your street address, you can add the actual location of your home
within the building complex as a custom place.
To remove your home location
1Make sureLocation services are turned on and that you are using either the
High accuracy or Battery saving setting.
2From your Home screen, tap .
3Find and tap Settings > Lock screen & security > Smart Lock > Trusted places
> Home.
4Tap Turn off this location.
Using custom locations
You can add any location as a trusted, custom place where your device can remain
unlocked.
To add a custom place
1Make sure location mode is turned on and that you are using either the High
accuracy or Battery saving setting.
2From your Home screen, tap .
3Find and tap Settings > Lock screen & security > Smart Lock > Trusted places.
4Tap Add trusted place.
5To use your current location as a trusted, custom place, tap Select this
location.
6Alternatively, to enter another location, tap the magnifying glass icon and type
the address. Your device searches for the entered location. To use the
suggested address, tap the address.
7To fine-tune the location, tap the back arrow next to the address, drag the
location pin to the desired location, then tap Select this location.
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To edit a custom place
1Make sure location mode is turned on and that you are using either the High
accuracy or Battery saving setting.
2From your Home screen, tap .
3Find and tap Settings > Lock screen & security > Smart Lock > Trusted places.
4Select the place that you want to edit.
5Tap Edit Address.
6To enter another location, tap the magnification glass icon and type the
address. Your device searches for the entered location. To use the suggested
address, tap the address.
7To fine-tune the location, tap the back arrow next to the address, then drag the
location pin to the desired location, then tap Select this location.
To remove a custom place
1Make sure location mode is turned on and that you are using either the High
accuracy or Battery saving setting.
2From your Home screen, tap .
3Find and tap Settings > Lock screen & security > Smart Lock > Trusted places.
4Select the place that you want to remove.
5Tap Delete.
Keeping your device unlocked while you’re carrying it
Using the On-body detection feature, you can keep your device stay unlocked while
you have it on you, for example, if you're carrying it in your hand, pocket or bag. The
accelerometer in your device keeps your device unlocked when it senses that it's
being carried. The device locks when the accelerometer detects that the device has
been put down.
The On-body detection feature can't distinguish whose body is connected. If you give your
device to someone else while it's unlocked using On-body detection, your device may stay
unlocked for the other user. Keep in mind that On-body detection as a security feature is less
secure than a pattern, PIN, or password.
To enable or disable On-body detection
1From your Home screen, tap .
2Find and tap Settings > Lock screen & security > Smart Lock > On-body
detection.
3Tap the slider to enable or disable the function.
Using On-body detection
When you use the On-body detection feature, you need to be aware of the following
behaviours:
•When your device senses that it's on your body, it stays unlocked after you unlock it.
•Any time you put your device down and it senses that it's no longer on your body,
your device locks automatically.
•After you put your device down, for example, if you place it on a table, your device
can take up to one minute to lock.
•After you get into a car, bus, train or other land vehicles, your device can take
between 5 and 10 minutes to lock.
•Note that when you get on an airplane or a boat (or other non-land based vehicles),
your device may not lock automatically, so make sure to lock it manually if needed.
•When you pick up your device again or get out of the vehicle, just unlock it once and
your device then stays unlocked for as long as you have it on you.
SIM card protection
You can lock and unlock each SIM card that you use in your device with a PIN
(Personal Identification Number). When a SIM card is locked, the subscription linked
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to the card is protected against misuse, meaning that you have to enter a PIN every
time you start your device.
If you enter the PIN incorrectly too many times, your SIM card will get blocked. You
then need to enter your PUK (Personal Unblocking Key) and a new PIN. Your PIN and
PUK are supplied by your network operator.
To set up or remove a SIM card lock
1From the Home screen, tap .
2Find and tap Settings > Lock screen & security > Set up SIM card lock.
3Select a SIM card.
4Tap the Lock SIM card slider to enable or disable the SIM card lock.
5Enter the SIM card PIN and tap OK. The SIM card lock is now active and you
will be prompted to enter the PIN every time you restart the device.
To change the SIM card PIN
1From the Home screen, tap .
2Find and tap Settings > Lock screen & security > Set up SIM card lock.
3Select a SIM card.
4Tap Change SIM PIN.
5Enter the old SIM card PIN and tap OK.
6Enter the new SIM card PIN and tap OK.
7Re-type the new SIM card PIN and tap OK.
To unlock a blocked SIM card using the PUK code
1Enter the PUK code and tap .
2Enter a new PIN code and tap .
3Re-enter the new PIN code and tap .
If you enter an incorrect PUK code too many times, you need to contact your network operator
to get a new SIM card.
Using multiple SIM cards
Your device works with either one or two SIM cards inserted. You get incoming
communication to both SIM cards and you can select from which number you want
to place outgoing communication. Before you can use both SIM cards, you need to
enable them and select the SIM card that will handle data traffic.
You can forward calls that come in on SIM card 1 to SIM card 2 when SIM card 1 is
unreachable, and vice versa. This function is called Dual SIM reachability. You must
enable it manually. See
Forwarding calls on page 73.
To enable or disable the use of two SIM cards
1From the Home screen, tap .
2Find and tap Settings > Dual SIM.
3Drag the sliders beside SIM1 and SIM2 to the right or left.
To rename a SIM card
1From the Home screen, tap .
2Find and tap Settings > Dual SIM.
3Select a SIM card and enter a new name for it.
4Tap OK.
To select the SIM card that handles data traffic
1From your Home screen, tap .
2Find and tap Settings > Dual SIM > Mobile data.
3Select the SIM card you want to use for data traffic.
For higher data speeds, select the SIM card that supports the fastest mobile network, for
example, 3G or LTE.
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Finding the identification number of your device
Your device has a unique ID (identification) number. In your device, this number is
referred to as the IMEI (International Mobile Equipment Identity). You should keep a
copy of this number. You may require it, for example, when you access the Xperia™
Care support service and need to register your device. Also, if your device is stolen,
some network providers can use this number to stop the device from accessing the
network in your country.
For devices with two SIM cards, there are two IMEI numbers, one for each SIM card slot.
To view your IMEI numbers on the label tray
1Detach the memory card slot cover.
2If a memory card is inserted in your device, unmount the memory card or turn
off the device, then remove the memory card.
3Insert the tip of an unfolded paper clip (or a similar object with a long, fine tip)
into the hole in the label tray, then drag the tray outwards.The IMEI numbers
are displayed on the tray.
For detailed information about how to remove the memory card, see
To remove the memory
card on page 8.
To view the IMEI numbers, you can also open the phone dialer and enter *#06#.
To view your IMEI numbers via the device settings
1From your Home screen, tap .
2Find and tap Settings > About phone > Status >IMEI information.
Finding a lost device
If you have a Google™ account, the “Protection by my Xperia” web service can help
you locate and secure your device if you ever lose it. If you have activated this service
on your device, you can:
•Locate your device on a map.
•Sound an alert even if the device is in Do not disturb mode.
•Remotely lock the device and make the device display your contact details to anyone
who finds it.
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•Remotely clear the internal and external memory of the device as a last resort.
If you’ve cleared the internal memory of the device using the “Protection by my Xperia” web
service, you must sign in to a Google™ account that was previously synced on this device the
next time you turn on the device.
The “Protection by my Xperia” service may not be available in all countries or regions.
To activate Protection by my Xperia
1Make sure you have an active data connection, and enable location services
on your device.
2From your Home screen, tap .
3Find and tap Settings > Lock screen & security > Protection by my Xperia >
Activate.
4Mark the checkbox to agree to the terms and conditions of the service, then
tap Accept.
5If prompted, sign in to your Google™ account, or create a new account if you
don’t already have one.
6To verify that Protection by my Xperia can locate your device, go to
myxperia.sonymobile.com and sign in using the Google™ account that you are
using on your device.
If you are sharing a device with multiple users, note that the Protection by my Xperia service is
only available to the user who is logged in as the owner.
Finding a lost device using Android™ Device Manager
Google™ offers a location and security web service called Android™ Device
Manager. You can use it in parallel with, or as an alternative to, the Protection by my
Xperia service. If you lose your device, you can use Android™ Device Manager to:
•Find and show where your device is located.
•Ring or lock your device, erase everything on it, or add a phone number to the lock
screen.
For additional information about Android™ Device Manager, go to
www.support.google.com .
Android™ Device Manager does not work if your device is turned off or if it does not have a
connection to the internet. The Android™ Device Manager service may not be available in all
countries or regions.
To activate Android™ Device Manager
1If you are using a device with multiple users, make sure that you are logged in
as the owner.
2Make sure that you have an active data connection and that location services
are enabled.
3From your Home screen, tap .
4Find and tap Settings > Google > Security.
5Drag the sliders beside Remotely locate this device and Allow remote lock and
erase to the On position.
6If prompted, agree to the terms and conditions by tapping Activate.
7To verify that Android™ Device Manager can locate your device after you
activate the service, go to
www.android.com/devicemanager and sign in using
your Google™ account.
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Learning the basics
Using the touchscreen
Tapping
•Open or select an item.
•Mark or unmark a checkbox or option.
•Enter text using the on-screen keyboard.
Touching and holding
•Move an item.
•Activate an item-specific menu.
•Activate selection mode, for example, to select several items from a list.
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