Sony Cyber-shot DSC-WX350 Instruction Manual

Questions & Answers
Is the PlayMemories Home software compatible with a Macintosh computer?Yes, the
PlayMemories Home (for Mac) software is available for download from the
PlayMemories Home website. NOTES: Other related information and downloads for
Mac OS computers are available. If you do not want to use
How to photograph fireworks with Cyber-shotUsing the Fireworks scene selection allows
you to automatically shoot at settings best for photographing fireworks. With cameras
that allow manual shooting, changing shutter speed and other settings allows you to
Shooting landscapes and flowers with Cyber-shotThis introduces techniques for taking
shots of nature scenes such as spring greenery, autumn leaves, and flowers. Camera
settings: Switch the SteadyShot setting to On. NOTE: When using a tripod, switch the
setting
Shooting night scenes or decorative lighting with Cyber-shotThis introduces techniques
for taking beautiful shots of night scenes. Night scenes may include streets light by
streetlamps and gorgeous bright lighting. Follow the hints below to capture photographs
of beautiful
The built-in flash does not function.The following are possible causes. Try a solution
according to the circumstances. If the flash setting is Off: If set to Off, the flash will not
work evben if dark. Change the flash setting to On, and then see if
How to disable the All Sync feature of PlayMemories Online.The All Sync feature
automatically uploads images registered in PlayMemories Home directly to
PlayMemories Online. Follow the steps below to turn off this feature. IMPORTANT:
Sign in to your PlayMemories Online
Dirt will not come off the LCD screen.If the LCD screen becomes very dirty, wipe lightly
with a soft cloth dampened with cold or warm water, and then wipe dry. Note: Using
chemical substances such as thinner, benzine, alcohol, chemical wipes, insect
How to transfer pictures and videos using a Wi-Fi connection to a computer with the
Windows operating system.You can import pictures and videos recorded with your
camera by connecting it to your computer using your Wi-Fi service. Step by step
instruction are available at the following Web page. Importing images to a computer
Error: Could not copy any selected content on PlayMemories Mobile when using an
Apple iOS device.IMPORTANTS: Refer to the following when using an Action Cam.
Movies recorded in PS mode cannot be transferred to an iPhone or iPad regardless of the
Privacy settings. When movies recorded in PS mode and movies that
How to send images to a mobile device using NFC One-touch sharing.IMPORTANT:
NFC function on the mobile device should be enabled. Sleep and lock-screen functions of
the mobile device should be disabled. Latest version of Imaging Edge Mobile application
should be installed on your
The camera was turned off and on, but PlayMemories Mobile no longer connects with the
Wi-Fi signal.This may occur with some Android smartphones and tablets if the camera
was previously turned off while PlayMemories Mobile was is use. The error message
below appears on the smartphone or tablet screen approximately

The shutter or zoom button does not work when connected with a remote control
tripod.The camera does not support remote control tripods. Even though a remote control
tripod can be connected to the multi terminal of the camera, it is not compatible.
Movies recorded with the camera include camera operating sounds and noise that I did
not hear during recording.Due to the lens and camera structure, some internal operating
sounds may be recorded in movies. The sounds are inaudible in most recording
environments but are easier to hear where it is very quiet. Check the following
Imaging Edge Mobile compatible functions with your camera
UX Care & Guidance
PlayMemories Mobile Compatible Smartphone and Tablet Devices
Can I create a high-definition (HD) disc using the PlayMemories Home software?HD
movies can be burned to recordable Blu-ray Disc and DVD media. Before creating a Blu-
ray disc or DVD, download and install the latest version of the PlayMemories Home
software. Complete information about creating
The shooting date is not recorded on the bottom right of the image.If the shooting date is
not recorded on the bottom right of the image even though Write Date is set to On, the
camera orientation (vertical / horizontal) may not be detected properly depending on how
you hold the
Some images cannot be displayed wirelessly on a network-enabled TV.To view 3D
images and movies on a network-enabled TV, you must connect the camera to the TV
using an HDMI cable (sold separately). 3D images (3D still images, 3D Sweep
Panorama, Sweep Multi Angle) and movies cannot
A Wi-Fi connection cannot be established using PlayMemories Mobile.Before using
PlayMemories Mobile, please ensure that you are using a compatible camera model with
a compatible mobile device. For more details, refer to the instruction manuals of the
camera and your mobile device
Images that can be transferred from a Sony Wi-Fi enabled camera to a smartphone or
tablet by PlayMemories Mobile and the location where they are saved.PlayMemories
Mobile can be used to transfer JPEG still images or MP4 movies (except XAVC S).
Images that can be transferred Still images: JPEG format Movies: MP4 format (except
XAVC S) NOTE: Still images taken in
The battery does not charge when the camera is connected to the USB port of a Windows
8.1 computer.USB charging with Windows 8.1 computer If you are using a Windows 8.1
computer, update the device driver from the following website. Driver Update for USB
Charging with a Windows 8.1 PC
The Infrared (IR) function of HVL-LEIR1 does not show any NightShot effect when
recording.Follow the steps below to troubleshoot this issue. IMPORTANT: The camera
must have a NightShot function for the IR mode to have any effect in the recording.
Check the instruction manual of your camera to see if
The power lamp does not turn on when the power button is pressed.A power lamp is not
equipped on your camera. Check if the LCD screen is displayed after you turn on the
camera.
The moving object is distorted on Motion Shot Video.The moving object may be
distorted when only a part of the subject, such as during swings when playing baseball or
golf, is moving.

Can I save images of Motion Shot Video as still images?The Motion Shot Video
playback cannot be saved as still images.
How to use Motion Shot Video.Motion Shot Video allows you to play back a recorded
movie like a series of photos. When Motion Shot Video is selected during movie
playback, the product automatically detects moving objects and overlays each frame
It is hard to see the tracking in Motion Shot Video clearly because the intervals of the
image tracking are too wide or narrow.You can adjust the intervals of image tracking in
Motion Shot Video with Motion Interval ADJ on Playback Settings.
Does the camera have internal memory?Internal memory for recording and saving images
is not installed.
Parts of the recorded images are white or appear washed out.Make sure that the lens
surface is clean. If the lens surface is soiled, wipe it with a soft cloth such as an eyeglass
cleaning cloth. Make sure that the camera is not pointed against the light source. If there
There is no Power On sound.This camera does not have a startup sound or tone.
The camera does not start recording a movie even after the Movie button was
pressed.The camera will not record movies even after pressing the MOVIE button if the
Movie Mode Only function is enabled. The Movie Mode Only function prevents the
camera from recording movies unless the shooting mode
How can I prevent from recording a movie when I press the Movie button
unintentionally?Set Movie Mode Only for MOVIE button in Custom Settings in order not
to activate the Movie button when you press the button unintentionally. NOTE: When
Always is set, a movie recording starts in any mode.
Is it possible to apply Picture Effect to movies?You can apply Picture Effects to movies
with the following method. Select the desired effect filter of Picture Effect on My Photo
Style, then record the movie.
Should I use a tripod when recording a movie for Motion Shot Video?A tripod is not
necessarily used since the Motion Shot Video function also supports movies for pan and
tilt shooting or movies where the camera shake compensation function is applied.
A Blu-ray Disc (BD) player does not work properly when the camera is connected to
it.When playing back PS mode movies, a Sony Blu-ray disc player may not work
properly because it does not support the playback of PS mode movies. To play back other
movies, copy the PS mode movies to the computer and
When can the camera use the NFC function?The NFC function of this camera can be
used when the NFC active icon is displayed on the LCD screen of the camera. NOTE:
Unlock the screen of the smartphone before touching it on the camera.
Where is the NFC antenna located in the camera?If your camera supports files transfers
using the NFC function, the location of the antenna will be indicated with the following
mark: The location of the NFC antenna is different depending on the camera model.
The edges of the image at the wide angle side of the zoom appear to be distorted.When
shooting with the zoom lens set at a wide-angle, the edges of the image may be distorted,
depending on the subject. If the distortion is a concern, it is recommended that you shoot
with the digital or optical
Is there a battery charger other than the supplied AC adapter for USB charging?You can
use the following USB battery chargers; Built-in Battery USB AC Charger AC-UP100
USB Charging AC Power Adaptor AC-UD10 and AC-UD11 Dual USB Charging AC
Power Adaptor AC-UD20 USB Charging AC Power Adaptor

The NFC function isn't working with the mobile device or can't connect with the Imaging
Edge Mobile appAlign the (N mark) of your camera and smartphone, then touch
continuously (1 to 2 seconds) until Imaging Edge Mobile app of the smartphone starts.
NOTE: Make sure you have the Imaging Edge Mobile app downloaded
Is the battery pack always charging while the camera is connected to a computer or the
supplied AC adaptor via a USB cable?Turn off the camera before you start charging the
battery pack. If the camera is turned on, charging will not start. NOTE: An AC adaptor is
not supplied with some models. IMPORTANT: If you are using the camcorder
Can I transfer movies recorded with my camera to a mobile device?Movies recorded with
File Format set to MP4 can be transferred. For some models, movies recorded as XAVC
S HD or XAVC S 4K files can also be transferred. NOTES: The File Format setting that
enables you to transfer
How to import HD (High Definition) movies to an Apple Macintosh computer.Use the
dedicated software for Apple Mac OS, such as the Apple iMovie program to transfer HD
movies to a Macintosh computer. HD movies cannot be dragged and dropped like photo
images. If both AVCHD and MP4 files
Files with the extensions MODD, MOFF, and THM are generated when importing
images with PlayMemories Home. Is it OK to delete those?MODD, MOFF, and THM
files are management files used by PlayMemories Home. They contain information
needed for managing images in PlayMemories Home, such as date and time or recording
and GPS information, so do not
The lens is stuck and will not open, retract, or extend.Try the following: IMPORTANT:
Turn the power off, then on message may appear if the camera detects an excessive
stress, dust, or debris on the lens. If this occurs, turn the power of the camera off and then
back
The camera turns off by itself after I transfer images to the computer with the
PlayMemories Home software.The default settings of the PlayMemories Home™
software automatically powers off the camera after images have finished being
transferred to the computer. If you want the camera to remain on after image transfer
Panoramic pictures are not printing.Not all printers support the printing of panoramic
images. Since panoramic pictures are wider or taller than typical photos, the printer may
not support the image size. In this case, you can print the images by
How do I download the PDF version of the Help GuideTo download your the PDF
version of the helpguide, refer the following steps. 1. Getting to your Product page The
product page is the best platform to start your journey: that search bar only shows results
applicable
[VIDEO] How do I connect to the camera using QR code via the Smart Remote App in
the camera to an Android deviceThe following video shows how to connect from the
camera to an Android device using a QR code in the Smart Remote App. Tutorial: Learn
how to turn captions on or off when watching Internet videos from YouTube NOTE:
[VIDEO] How do I connect to the camera using QR code via the Smart Remote App in
the camera to an iOS deviceThe following video shows how to connect from the camera
to an iOS device using a QR code in the Smart Remote App. Tutorial: Learn how to turn
captions on or off when watching Internet videos from YouTube NOTE:
AVCHD movies are choppy or do not playback smoothly on a computer.Even when
using software that supports AVCHD-formatted video, it is still possible the High-

Defintion (HD) picture may not play smoothly on some computers - especially older
computers. You may experience display
How to transfer videos to a Macintosh (Mac) computer.You can transfer the video from
your camera using the Apple iMovie software. For help using Apple iMovie refer to How
to import movies with the Apple iMovie software. If Apple iMovie software is not
installed on
An Image Database File Error occurs.This error message will appear if some of the image
database files for movies have somehow become corrupt. It can occur if the movies on
the memory card were modified or edited on a computer, causing inconsistencies
How to burn discs with PlayMemories Home?You can create the following discs using
Playemories Home: DVD-Video disc with standard definition image quality (STD) with
a DVD menu by putting together videos imported to your computer. AVCHD format disc
with
What is the difference between the supplied battery pack "NP-BN" and the optional
battery pack "NP-BN1"?The NP-BN is specially designed for camera models for which it
is supplied. There is no difference from the optional NP-BN1 in terms of the battery
performance, battery life and dimensions. NOTES: The NP-BN battery
Can memory cards formatted with computers or by other devices be used?The memory
cards must be formatted with this product. Memory cards formatted with the computer or
other devices may cause malfunction, that is, the card may not be recognized, or the
image data may not be read or
Why is error message displayed when trying to create a disc with PlayMemories
Home?Applicable for the following products: - PlayMemories Home (Lite edition)
Ver.1.*.** - PlayMemories Home Ver.1.*.** - PlayMemories Home Ver.2.*.** The
solution differs according to the error message. Please select
Why can't I import images recorded in memory card to PlayMemories Home?Applicable
for the following products: - PlayMemories Home (Lite edition) Ver.1.*.** -
PlayMemories Home Ver.1.*.** - PlayMemories Home Ver.2.*.** If this is the first time
you are importing images to PlayMemories
What media files can be imported in PlayMemories HomeApplicable for the following
products: - PlayMemories Home (Lite edition) Ver.1.*.** - PlayMemories Home
Ver.1.*.** - PlayMemories Home Ver.2.*.** The media file formats that can be imported
to PlayMemories Home
Is the PlayMemories Home software compatible with Mac OS?Applicable for the
following products: - PlayMemories Home (Lite edition) Ver.1.*.** - PlayMemories
Home Ver.1.*.** - PlayMemories Home Ver.2.*.** The software is not compatible with
the Apple Mac OS operating system
Can a picture taken with 3D Panoramic Sweep be played back on a TV?By connecting an
HDMI cable to the HDMI output of the camera and the HDMI input of a TV, the
panoramic picture can be played back on the TV screen. IMPORTANT: If connected to
TV that is not 3D, the picture only
Unable to focus on the subject while the camera is on Intelligent Auto mode.If there is a
strong light source or a flashing incandescent lamp is on the shooting screen, the scene
may be recognized as Macro, not Night Scene. IMPORTANT: The modes below vary
between camera models. Refer to

Can MP4 video be burned to a DVD or Blu-ray Disc?When you update PlayMemories
Home on your Windows computers to the latest version, you will be able to create
AVCHD and Blu-ray Discs from MP4 or XAVC S format videos. For details, refer to the
following website
How to wirelessly send pictures to a computer.IMPORTANT: This procedure must be
performed while logged in as Administrator or to an account with Administrator rights on
your computer. Follow these steps to send photos from your wireless camera to the
PlayMemories
What is the exFAT format?This is a file system that the Microsoft®
Corporation designed and developed for removable media. NOTE: SDXC memory cards
have adopted this file format, thus they can be used with devices compatible with this file
Cyber-shot Camera - The power will not turn onIMPORTANT: If model-specific
information is required to complete any of the steps in this solution, refer to the operating
instructions supplied with the product. Because each of these steps represents a possible
The camera does not recognize the lens and an error message is displayed.This solution
applies to both of the following error messages: Check the Lens attachment. No Lens
Attached. Follow the steps below to troubleshoot this issue. If model-specific information
is required to complete
Error: Information of the computer where data is to be saved is not set to the device.This
message will show on the camera if it was not connected to the computer for the initial
set up to activate the wireless function. It should be set up with PlayMemories Home
first to enable the wireless settings before
Pictures and movies do not upload even though an Eye-Fi card is inserted into the
camera.IMPORTANT: Visit Eye-Fi Support for information about the compatibility of
the camera and Eye-Fi card. Check the following if pictures and movies do not upload.
If the camera has an Upload Settings option in the
Some of the movies are divided after importing movies to the computer.Depending on the
movie recording system (AVCHD, XAVC S, MP4) or memory card file system (exFAT,
FAT32), the movie that was recorded for a long time is divided into multiple files at the
time of shooting, and is
The camera cannot connect to an access point.Try the following procedures to solve the
problem. NOTE: The wireless LAN communication method (communication standard)
supports IEEE 802.11n/IEEE 802.11g/IEEE 802.11b. IEEE 802.11a is not supported. For
details
The edges of the image are pale pink when using the Toy Camera mode in Picture
Effect.The edges of the image will be dark like shooting with a toy camera when using
the Toy Camera mode. Therefore, the color of the edges may be different from the actual
color depending on the subject and its surroundings; this
Parts of the recorded video are white or appear washed out.This can occur when
recording an extremely bright subject, such as the sun or a spotlight. It causes what is
commonly referred to as a lens flare or ghost. To prevent this phenomenon, do not
attempt to record subjects
What is the difference between the supplied battery pack NP-BN from the optional
battery pack NP-BN1?The NP-BN is specially designed for camera models for which it is
supplied. There is no difference from the optional NP-BN1 in terms of the battery
performance and battery life. NOTE: The NP-BN battery pack cannot

White, round glare spots or orbs sometimes appear in a recorded image when using the
flash.If there are specs of dust particles floating in the air, they can be illuminated by the
strong light of the flash and sometimes appear in a recorded image as white, round glare
spots (aka orbs). This symptom tends
What to do when I cannot import images even after I set up Wi-Fi Import Settings on
PlayMemories Home?I set up the Wi-Fi Import settings on PlayMemories Home™ but I
cannot import images. Applicable for the following products: - PlayMemories Home™
Ver.2.*.** Depending on the firewall settings on your computer, images
How to upload videos or pictures to a social networking site with PlayMemories
Home.For step by step instructions on uploading pictures and videos, refer to the
PlayMemories Home Support website.
The compact camera displays error code beginning with E:**, C:**, or System errorThe
handling differs depending on the displayed error. Check how to handle the concerned
error. C:13:01 System error and C:32:01 E:41:00 Errors that start from E:61, E:62 ,E:91,
E:92 C:13:01 Error is displayed when
Frequently Asked Questions for camera batteryBeing the source of life for your
camera, here are some common topics which you might be asking about the battery. The
battery drains quickly. The battery does not charge. The battery or camera becomes hot or
very
Where can I find out if a firmware update is available?Information about the availability
of firmware updates can be found by clicking the link below. If a firmware update is
available, there also will be instructions for how to check the current firmware version of
macOS Catalina(10.15) Compatibility Information for Digital Imaging Products and
Application SoftwareSelect a Product Category. Digital Imaging α (alpha) Digital
Cameras: Under Evaluation Cyber-shot Cameras: Under Evaluation Digital Camcorders:
Under Evaluation Accessories: Under Evaluation Application Software
Encounter "PMB.msi" or "MergeModule x86.msi installer failure" when installing
PlayMemories HomeFollow the steps below if you get the error
message PMB.msi or MergeModule x86.msi installer failure when installing the
PlayMemories Home software on a computer with Microsoft Windows operating system.
Check if
[VIDEO] How to transfer photos with PlayMemories MobileTutorial: Learn how to turn
captions on or off when watching Internet videos from YouTube
macOS Mojave(10.14) Compatibility Information for Cyber-shot CamerasWe have
checked the performance of the products listed on this page that were released November
2018 or earlier. IMPORTANT: Performance is not guaranteed for all computers. Legend:
✓: Compatible - : Not Compatible
Camera / camcorder software for which download services have endedSoftware like
Image Data Converter, Picture Motion Browser (PMB), Wireless Auto Import, and
Remote Camera Control have ended it's download service. Refer to the following web
page for information about the camera
macOS Mojave (10.14) Compatibility Information for Digital Imaging Products and
Application SoftwareSelect a Product Category. Digital Imaging α (alpha) Digital
Cameras Cyber-shot Cameras Digital Camcorders Bloggie / Webbie HD Cameras
Accessories Application Software System Software (Firmware) Updater:Under
Evaluation

How can I connect my phone with my Camera / Handycam / Action Cam?Please
download Imaging Edge Mobile App onto your smart phone to connect to your camera /
Handycam / Action Cam. What is Imaging Edge Mobile? It is an application that allows
to transfer still images/videos to a
What accessories or lenses are compatible with my camera or camcorder?You can find
out which accessories or lenses are compatible with your camera or camcorder on the
Product Page. 1. Getting to your Product Page Make sure you know your model name. If
you are unsure, this page can
macOS High Sierra (10.13) Compatibility Information for Digital Imaging Products and
Application SoftwareSelect a Product Category. Digital Imaging α (alpha) Digital
Cameras Cyber-shot Cameras Digital Camcorders Bloggie / Webbie HD Cameras
Accessories Application Software NOTE: For details on updating your camera using
The camera cannot be recognized in PlayMemories Home, and initial settings cannot be
completed.This article pertains to models that are compatible with PlayMemories Home
or PMB (Picture Motion Browser). For details, refer to the instruction manual and other
documentation for your device. Update to the latest
Cyber-shot Windows 8 & Windows 8.1 Compatibility InformationCyber-shot Regarding
the operating environment: The Operating System must be factory installed on your PC.
Operation cannot be guaranteed if an upgrade from the previous OS has been performed.
Operation is not guaranteed
Repair Cost & Service ChargesFor repair cost and service charges, please visit:
https://www.sony.co.in/microsite/warranty-repair/warranty-info/#service-charge
How to display content from a camera to the TVYou can use Wi-Fi to display your
pictures on a TV without using a cable, if the TV is either: network enabled Wi-Fi Direct
enabled able to support DLNA renderers If you want to show video files on your TV you
need
macOS 10.12 (Sierra) Compatibility Information for Digital Imaging Products and
Application SoftwareSelect a Product Category. Digital Imaging α (alpha) Digital
Cameras Cyber-shot Cameras Digital Camcorders Bloggie / Webbie HD Cameras
Accessories Application Software
How to transfer pictures and videos from a camera to a computer or mobile device.USB
Connection: How to transfer pictures from a digital still camera to a computer with a
USB connection Wireless Connection: How to transfer pictures and videos using a Wi-
Fi connection in Windows How to transfer
Unable to format the memory card, the Format option is grayed out.The Format option in
the camera menu is grayed out when the battery level is low, this is to prevent the
memory card from getting corrupted in case the camera shuts off while formatting the
memory card. Make sure
What methods or options are available to transfer still pictures from a memory card to a
computer?There are various ways which still pictures from a memory card can be
transferred to a computer. If the computer has a built-in memory card slot, the memory
card can be inserted directly into the computer. If the
How to transfer pictures from a digital still camera to a computer with a USB
connection.Follow these steps to transfer pictures from a digital still camera to your
windows or mac computer when using USB connection. If you are looking for
information on using PlayMemories Home instead, please refer

Error: Use InfoLithium battery onlyFollow the procedure below to troubleshoot the error.
NOTE: This error may also appear as For InfoLITHIUM battery only or For use with
compatible battery only. IMPORTANT: Sony cannot guarantee operation and does
The camera and the computer are not connecting.Follow these steps to troubleshoot this
issue. Check the camera specifications to ensure it is compatible with the computer
operating system. IMPORTANT: Some software or hardware installations and changes
require
How to import movies with the Apple iMovie software.You can watch and edit your
movies using iMovie. Follow the steps below. IMPORTANT: To import standard-
definition video, iMovie '07 or newer is required. However, to import high-definition
video like AVCHD, iMovie
The external HDD is recognized in Cameras and Media in PlayMemories Home.I cannot
assign the external HDD to the destination of files to be imported because the external
HDD is displayed under Camera and Media in PlayMemories Home. If the folders with
the following names are present
How to attach an accessory lens or filter.NOTE: Not all cameras can attach accessory
lenses and filters. Please check the Accessories Compatibility Information for compatible
accessory lenses and filters. To attach an accessory lens or filter, follow the
The image taken when using flash is too dark.If the subject is beyond the flash range (the
distance that the flash can reach), the pictures will be dark because the flash light cannot
reach the subject. If you change the ISO, the flash range also changes.
Mac OS X v10.11 (El Capitan) Compatibility Information for Digital Imaging Products
and Application SoftwareSelect a Product Category. Digital Imaging α (alpha) Digital
Cameras Cyber-shot Cameras Digital Camcorders Bloggie / Webbie HD Cameras
Accessories Application Software
How to change the language in the settings of the camera.Even though the menu is in a
different language, the steps to access the language menu remain the same. However, the
menu path for changing the language settings may differ, depending on the camera you
are using
Which Sony cameras do not support USB connectivity with the Windows 8, Windows 7
or Windows Vista operating systems?Although the following Sony cameras have a USB
port, the USB connection for these camera models is not compatible with the Windows 8,
Windows 7 or Windows Vista operating systems: DSC-F505 DSC-F505V DSC-F55V
DSC-S30
How to copy pictures or movie files via a USB connection to a computer running on
Windows 8/8.1IMPORTANT: A limited number of Sony cameras do not support USB
connectivity with the Windows 8 operating system and cannot use this procedure. On the
computer, switch to the Desktop by pressing the Windows Logo
Can pictures be transferred to a computer whose operating system does not support the
USB connection from the camera?If the operating system of your computer does not
support the USB connection from the camera, there are other methods you might be able
to use for transferring the pictures to your computer. If your computer has
Can high-definition (HD) videos be burned to a standard DVD with the PlayMemories
Home software?HD videos recorded in the AVCHD format can be burned to a standard,
recordable DVD with PlayMemories Home. MPEG-4 (MP4) files, however, are not
supported for burning to a DVD. NOTES: Steps to create a DVD Video

Frequently Asked Questions about connecting a camera via USBRefer to the following
questions and answers. Charging How to: Can I use a USB mobile battery as an external
power supply for the camera? Is there a battery charger other than the supplied AC
adapter for USB charging
It is difficult to focus automatically.Autofocus does not focus well sometimes due to
reasons such as distance from the subject and the environment in which you are
photographing. Check the solutions as follows according to the conditions or
environment
What operating systems are supported with the PlayMemories Home software?The
PlayMemories Home software is supported with the following operating systems: NOTE:
For additional details about system requirements, refer to the PlayMemories Home
support page. Windows: Windows 10 Windows
What are the GPS Image Tracker and GPS Support Tool options in the PlayMemories
Home Tool Menu?Theses expanded features can be used to synchronize images that are
embedded with GPS data with the PlayMemories Home software. When synchronized,
images with latitude and longitude information can be displayed
The camera turns off automatically.Check the following: Check whether power-save
mode is on If you do not operate the product for a certain period of time, the camera
enters power-save mode. Power-save is released by performing operations such as
Can I copy recorded images to a DVD media using the PlayMemories Home
software?When copying AVCHD movies, the image quality may not be maintained
depending on the movie quality. You can copy AVCHD, XAVC S, or MP4 movies to
DVD media. Still images including 3D images (MPF) can be copied. NOTE:
Frequently Asked Questions for PlayMemories HomeThis page introduces Frequently
Asked Questions (FAQs) and useful information for PlayMemories Home. Click on the
icon/topic to view help articles. Installation Importing Disc creation Others NOTE: Also
refer to
The message TURN THE POWER OFF AND ON AGAIN is displayed.The message
Turn the power off and on again may be display if the Cyber-shot® camera detects a
malfunction, such as when forcing the lens or if a foreign object is trapped in the lens
mechanism. In this case, turn
Pictures on the recording media in the camera cannot be rotated with the computer.The
pictures cannot be rotated if the camera is set to the Media Transfer Protocol (MTP)
option. This option is for media transfer only and does not allow modifications to existing
images because they are set to
An Error Message About the Battery Appears on the LCD Screen.This solution is
applicable for the following error messages: Error: Use InfoLithium battery only For
InfoLITHIUM battery only For use with compatible battery only NOTE: Operation with
third-party batteries or accessories
Error: C:13:xx appears on the LCD or viewfinder.The error code C:13:xx is an indication
that the recording media (floppy disk or Memory Stick® media) you are using is not
supported for use with the camera or not formatted properly, or is damaged or faulty.
IMPORTANT:
A dark shadow appears in the lower portion of images recorded with a
flash.IMPORTANT: This issue does not occur on all models. Depending on the condition

when shooting at the wide end with the built-in flash, the lens shadow projected by the
light from the flash may appear on the lower
The memory card is not recognized by the camera .Refer to below if you encounter the
these symptoms: Error: REINSERT THE MEMORY CARD is displayed on the LCD
screen. Error: NO MEMORY CARD is displayed on the LCD screen. Error: MEMORY
CARD ERROR is displayed on
The LCD screen is blank or appears dark or black.Follow the steps below to troubleshoot
this issue. IMPORTANT: If model-specific information is needed to complete any of
these steps, refer to the instructions supplied with the product. Make sure the camera is
The battery or camera becomes hot or very warm to the touch.The camera or battery is
heated to some extent during operation because the power consumed by the camera is
partly converted to heat. Normally, this is not an indication of a malfunction. If
necessary, turn the
What file formats are supported in PlayMemories Home?The following file formats
are supported in the PlayMemories Home software: JPEG MPO TIFF GIF
SRF/SR2/ARW (Sony RAW) DV-AVI MOTION-JPEG WMV MPEG-1 MPEG-2 TS
(AVC) MP4 (MPEG-4) MP4 (AVI) You can find the list of
How to reset or initialize a camera back to original factory settings.To restore the camera
to its original factory settings, you can perform a settings reset. The process to reset a
camera back to the original factory settings differs depending on the type and model of
camera. Using
Can a date or time stamp be added to a video clip in the PlayMemories Home
software?Although PlayMemories Home™ can superimpose a date or time stamp to still
pictures, it cannot be done with video clips. NOTE: It is possible to use Vegas® Movie
Studio (sold separately) to manually overlay time
Is an instruction manual available for the PlayMemories Home software?There is no
instruction manual for the PlayMemories Home software. However, complete
information about the software is available from the PlayMemories Home Support
website. For details on the menu and functions
How to print the date and time when transferring images from Memory Stick media.The
ability to print a date and time stamp on an image is dependent on the camera model
and/or the printer being used. IMPORTANT: For model-specific information, refer to the
operating instructions supplied with
Can pictures and videos from the camera be imported to the Apple iPad mobile digital
device?There are two ways to import pictures and videos from the camera to the Apple®
iPad™ mobile digital device. Using an Apple iPad Camera Connection Kit Syncing the
Apple iPad device to a computer and use the Apple
None of the functions are working even though the power is on.If the camera or
camcorder has a RESET button, press it to restore the settings back to the default factory
specifications. Otherwise, turn off the camera or camcorder and remove the AC power
adapter or battery
How to properly clean the Cyber-shot camera.To make your Cyber-shot® camera life last
longer, regular cleaning should be done. Keep it away from dirt, dust, marks or
fingerprints. Things you need: Blower - used to remove dust and debris from the body
and

How to transfer pictures from the camera to a Mac computer.How to import pictures
using PlayMemories Home Refer to the following: How to transfer videos and pictures to
a Mac computer with PlayMemories Home (for Mac) . NOTE: The PlayMemories Home
software (for Mac) can
Import Photos and Videos to a Macintosh (Mac) Computer Using PlayMemories
HomeIMPORTANT: Make sure to install the latest version of PlayMemories Home
software for Mac OS on the computer. The PlayMemories Home software is supported
on computers running OS X 10.8, 10.9, 10.10, 10.11., 10.12
What do 60i(50i) and 60p(50p) in the recording format AVCHD 60i/60p(50i/50p) stand
for?For NTSC region: AVCHD 60i is the process of recording 60 frames per second
using the interlace scanning system while 60p records 60 frames per second using the
progressive scanning system. When AVCHD 28M (PS) is
Error: Unknown error has occurred (186a2) when using Map View.You might get this
error or error: An error has occurred in the script on this page while using the Map View
feature. This is an Internet Explorer® application error. Follow the steps below to fix the
problem. In
What software can be used for importing and exporting XAVC S content?For
information on compatible software for importing and exporting XAVC S content, refer
to the following website. Editing software for 4K/HD videos IMPORTANT: Sony does
not guarantee operation of third party editing
Images cannot be imported from the Sony camera in PlayMemories Home.If you cannot
import images from the Sony camera in PlayMemories Home, check the following.
Check if the Sony camera is recognized by the computer. Install the latest version of
PlayMemories Home . Perform the device
How to transfer images in the camera or memory card to USB external HDD using
PlayMemories Home.IMPORTANT: When importing to a USB external Hard Disk
Driver (HDD) for the first time, check its file system beforehand. If the file system is
FAT32, image files of a size greater than 2 GB (long AVCHD videos, etc
Using an installer that does not require a network (Internet) connection to install
PlayMemories Home.PlayMemories Home is normally installed while downloading the
program file. The installer downloaded by the procedures below allows you to install
"PlayMemories Home" without downloading the program file. A network
PlayMemories Home will not start.There is no response when the shortcut icon is double-
clicked or the icon on the Apps bar is selected. An error message such as Browser has
stopped working. appears and the app fails to launch. If PlayMemories Home
What types of media file formats can be imported into PlayMemories Home?Files such
as JPEG and MP4 can be imported with PlayMemories Home. You will be able to import
files such as AVCHD by connecting an applicable Sony product. Check Supported
Formats for files that can be imported
I cannot install or uninstall the software when the message "PlayMemories Home is
running" is displayed.Try the steps below to solve the problem. Click on the x (close)
button in PlayMemories Home to end PlayMemories Home. Try to install or uninstall
again when the PlayMemories Home screen closes. After restarting
"Installation is canceled because network connection is disconnected" is displayed and I
cannot install PlayMemories Home.Installation is cancelled if the network (Internet) is

disconnected while installing PlayMemories Home or if it was not connected before
installing. Try the following to solve the problem. NOTE: PlayMemories Home
I cannot save data on my computer by wirelessly connecting using PlayMemories
Home.This article pertains to models that are compatible with PlayMemories Home or
PMB. For details, refer to the instruction manual and other documentation for your
device. The camera is connected to an access point
The images stored in my memory card cannot be imported into my computer using
PlayMemories Home.This article pertains to models that are compatible with
PlayMemories Home or PMB. For details, refer to the instruction manual and other
documentation for your device. If the memory card inserted to the computer
Error: Connect a device or media to the computer. is displayed on the import screen and
the camera is not recognized when attempting to import images with PlayMemories
Home.This article pertains to models that are compatible with PlayMemories Home or
PMB. For details, refer to the instruction manual and other documentation for your
device. Follow the procedures below and see if they
I cannot view the images I stored in an external hard disk drive on PlayMemories
Home.This article pertains to models that are compatible with PlayMemories Home or
PMB. For details, refer to the instruction manual and other documentation for your
device. Make sure the following conditions do not
How do I uninstall PlayMemories Home?This article pertains to models that are
compatible with PlayMemories Home or PMB. For details, refer to the instruction
manual and other documentation for your device. Operations for uninstalling the software
are
The Power Save Start Time function does not work and the camera remains on even
though the set time has elapsed.The power save mode feature of the camera will not work
on this conditions: If Remote Ctrl is activated, the power save mode will not function. To
deactivate the Remote Ctrl function, follow the steps below. NOTE:
The TV does not playback videos from a camera or camcorder connected using a USB
connection.If movies from a camera or camcorder are not being displayed, try the
following steps. Before you playback movies, check if the recording format and the
frame rate of the movies are compatible with the TV. If the
How to run PlayMemories Home Settings Initialization ToolThis article pertains to
models that are compatible with PlayMemories Home or PMB. For details, refer to the
manual and other documentation for your device. Using PlayMemories Home Settings
Initialization Tool,
The battery drains quickly.Check the following concerning handling of the battery.
Battery performance temporarily declines when used in cold temperatures, reducing the
time that it can be used. To get more operating time out of the battery
The thumbnail pictures are not displayed from a USB-connected digital camera when set
to either Picture Transfer Protocol (PTP) or Media Transfer Protocol (MTP).The
thumbnail pictures may not display if the digital camera is set to either Picture Transfer
Protocol (PTP) or Media Transfer Protocol (MTP) when transferring video and still
images to a computer. Some models
What is the AVCHD FormatAVCHD is a recording format developed for recording high-
definition video to media such as recordable DVD media, hard disk drives, and memory
cards. Overview of AVCHD format The AVCHD format has been developed for

How to import videos and pictures using a Wi-Fi connection to an Apple Macintosh
computer.NOTE: To save image files on a Mac wirelessly, Wireless Auto Import has to
be installed on it in advance. For devices compatible with wireless importing and system
requirements for Mac computers, please visit the
Images recorded on a Memory Stick XC or SDXC memory card cannot be imported to
the computer or other Audio Video (AV) devices.The items to check differ depending on
the connection method to the computer. If connecting via a USB cable If using the
memory card slot on the computer If connecting via a USB cable: Check whether the
camera is
The battery does not charge.NOTE:Check the following page for available batteries of
your camera. https://support.d-imaging.sony.co.jp/www/cscs/accessories/ Select your
camera's model name in Product Name then select Power from Category to
Unable to charge my device from the USB port on a Microsoft Windows 8.1
computer.This issue can be fixed by a driver update through Windows Update. About
affected models and how to install a driver update, refer to the following support web
site. Asia Pacific
Can my camera take photos in RAW format?Perform the following steps to check if your
camera supports RAW format shooting: Check the camera. Check the support site. Check
the camera. To find out whether your camera can take in the RAW format, check the
Can a date stamp be added to multiple pictures at the same time with the PlayMemories
Home software?IMPORTANT: Make sure you have the recent version of PlayMemories
Home software installed on your computer. The following two methods enable you to
insert a date stamp into photos using the PlayMemories Home software
Compatible devices with "PlayMemories Mobile"To use the Smart Remote Control, you
need to install "PlayMemories Mobile" on the mobile device. Sony cameras(*)
supporting the Smart Remote Control feature of "PlayMemories Mobile". Visit the
following website
Are Apple iPhones mobile device compatible with the NFC feature?Current Apple
iPhone mobile device and other Apple iOS devices do not support the Near Field
Communication (NFC) feature. Look for the NFC logo on a Smartphones or mobile
device to ensure that it is NFC compatible
Driver Update for USB Charging with a Windows 8.1 PC.Windows 8.1 was released on
October 18, 2013 from Microsoft Corporation. It was recently discovered that some
products may not charge properly when attached to a USB port of a computer running the
Windows 8.1 operating
The computer doesn't recognize the USB connection from a camera.If you connect your
camera to a computer using a USB cable, the USB MODE or Mass Storage connection
message should appear on the camera screen. Follow the steps below to troubleshoot why
the computer does not recognize
How can I compare Sony product specifications?If you're interested in comparing Sony
product specifications, this is the way to do it! Visit the Sony website Go to the
Electronics tab and choose a product category Choose the products you want to compare
Where can I buy accessories for my Sony Product?If you are looking for accessories like
remote control, power adaptor, Battery, HDMI, USB cable etc for your Sony products,
please contact us from either the following methods: Call us on 1800-103-7799 (Select
Option

Where can I buy genuine Sony products?Wondering where to buy Sony products? Click
on the links below to find retail stores near you. Australia Hong Kong India Indonesia
Korea Malaysia New Zealand Phillipines Singapore Taiwan Thailand Vietnam Middle
Location of service & repair centers in IndiaYou can find our repair and service centers
here.
How do I register a Sony product for the standard manufacturer's warranty?For Alpha
customers, click here to register. For all other products, registration is not required.
Online registration does NOT affect the warranty of your unit. You will need to
ensure the safe keeping of your
Let us help you find what you are looking for...manuals, firmwares, drivers,
specifications and moreThe best way to find your information is to first reach your
Product Page before you start searching with other keywords. 1. Getting to your Product
page The product page is the best platform to start your journey:
What are the differences in DLNA device classes?DLNA Certified televisions, Blu-ray
Disc™ (BD) players, computers and mobile phones are not all the same. While the
certification assures that the devices will operate to a certain standard, the DLNA®
capabilities
What does it mean when a product is DLNA Certified?The DLNA Certified® logo tells
you that the product meets DLNA® certification testing requirements. That means it has
proven it can connect with other DLNA Certified devices. More than 250 companies are
continually
Overheat Warning Icon or Overheating Error Message on Cameras and CamcordersWhy
Does The Camera Overheat and What to do? Capturing a video with interchangeable lens
cameras and compact cameras is growing in popularity. These cameras are great for
recording short movie clips, but are not
Warranty InformationFor information on Sony warranties, please refer to your
local website in the Asia Pacific Region. Australia India Indonesia Korea Malaysia
Middle East & Africa area New Zealand Phillipines Singapore Taiwan Thailand