Sony WF-XB700 Reference guide

Help Guide
Wireless Stereo Headset
WF-XB700
Use this manual if you encounter any problems, or have any questions.
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
When you have finished using the headset
On water resistant performance of the headset
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
Wearing the headset
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Power/Charging
Charging
Available operating time
Checking the remaining battery charge
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Windows 8.1)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8.1)
Connecting to a paired computer (Mac)
Other Bluetooth devices
Pairing and connecting with a Bluetooth device
Connecting to a paired Bluetooth device
Disconnecting Bluetooth connection (after use)
Listening to music
Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
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Supported codecs
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the voice assist function (Google app)
Using the voice assist function (Siri)
Important information
Precautions
License notice
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
Charging time is too long.
Charging cannot be done even if the charging case is connected to a computer.
The remaining battery charge of the headset is not displayed on the screen of smartphone.
Sound
No sound
Low sound level
There is a difference in volume between the left and right units of the headset, insufficient low-frequency sound.
Low sound quality
Sound skips frequently.
Bluetooth connection
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Pairing cannot be done.
Unable to make a Bluetooth connection.
Distorted sound
The headset does not operate properly.
Cannot hear a person on a call.
Low voice from callers
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
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Help Guide
Wireless Stereo Headset
WF-XB700
What you can do with the Bluetooth function
The headset uses BLUETOOTH® wireless technology, allowing you to do the following.
Listening to music
You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
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Help Guide
Wireless Stereo Headset
WF-XB700
About the voice guidance
You will hear the English voice guidance in the following situations via the left and right units of the headset.
When the headset is turned on: “Power on”
When informing the remaining battery charge of the headset: “Battery about XX %” (The “XX” value indicates the
approximate remaining charge. Use it as a rough estimate.) / “Battery fully charged”
When the remaining battery charge of the headset is low: “Low battery, please recharge headset”
When automatically turning off due to low battery of the headset: “Please recharge headset. Power off”
When pairing mode is canceled automatically and the headset turns off: “Power off”
You will hear the English voice guidance in the following situations via the left unit of the headset.
When entering pairing mode: “Bluetooth pairing”
When establishing a Bluetooth connection: “Bluetooth connected”
When disconnecting a Bluetooth connection: “Bluetooth disconnected”
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Help Guide
Wireless Stereo Headset
WF-XB700
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Stereo Headset
USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1)
Hybrid silicone rubber earbuds (SS/S/M/L 2 each)
M-sized earbuds come attached to the left and right units of the headset at the time of purchase.
The size of the earbuds can be determined based on the number of dotted lines inside the bottom of the earbuds.
SS size: 1 line
S size: 2 lines
M size: 3 lines
L size: 4 lines
Charging case (1)
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Help Guide
Wireless Stereo Headset
WF-XB700
Replacing the earbuds
M-sized hybrid silicone rubber earbuds come attached to the left and right units of the headset at the time of purchase. If
the earbuds tend to come off or you feel that there is insufficient low frequency sound and a difference in volume
between the left and right units, change the earbuds to another size to comfortably and snugly fit your left and right ears.
Hybrid silicone rubber earbuds
The size of the earbuds can be determined based on the number of dotted lines inside the bottom of the earbuds.
SS size: 1 line
S size: 2 lines
M size: 3 lines
L size: 4 lines
About the instruction manual video
Watch the video to find out how to change the earbuds and how to wear the headset on your ears.
https://rd1.sony.net/help/mdr/mov0017/h_zz/
5-013-819-11(1) Copyright 2020 Sony Corporation
Remove the earbud.
Do not pinch the end of the earbud when removing it.
1
Attach the earbud.
Firmly insert the earbud all the way. Do not attach the earbud in a loose or skewed manner.
2
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Help Guide
Wireless Stereo Headset
WF-XB700
When you have finished using the headset
When you have finished using the headset, be sure to keep the headset in the charging case.
Close the lid of the charging case.
Note
If perspiration or water is left on the charging port, it may impair the ability to charge the unit. Immediately wipe off any
perspiration or water on the charging port after use.
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Help Guide
Wireless Stereo Headset
WF-XB700
On water resistant performance of the headset
On water resistant performance of the headset
The charging case is not water resistant.
The water resistant specifications of this headset are equivalent to IPX4 in IEC 60529 “Degrees of protection against
ingress of water (IP Code)”, which specifies the degree of protection provided against the entry of water. The headset
cannot be used in water.
Unless the unit is used correctly, water may get into the headset and cause fire, electrocution, or malfunctions. Note
the following cautions carefully and use the headset correctly.
IPX4: Protected against water splashing from any direction.
Liquids that the water resistant performance specifications apply to
The water resistant performance of the headset is based on measurements performed by Sony under the conditions
described above. Note that malfunctions resulting from water immersion caused by customer misuse are not covered by
the warranty.
To maintain water resistant performance
Carefully note the precautions below to ensure proper use of the headset.
Do not splash water forcibly into the sound output holes.
Do not drop the headset into water, and do not use underwater.
Do not allow the headset to remain wet in a cold environment, as the water may freeze. To prevent malfunction,
make sure to wipe off any water after use.
Do not place the headset in water or use it in a humid place such as a bathroom.
Do not drop the headset or expose it to mechanical shock. Doing so may deform or damage the headset, resulting in
deterioration of water resistance performance.
Use a soft dry cloth to wipe off any water that gets on the headset. If water remains in the sound output holes, the
sound may become muffled or completely inaudible. If this happens, remove the earbuds, position the sound output
holes facing downward, and shake several times to get the water out.
Turn the microphone hole downward and gently tap it about 5 times towards a dry cloth etc. If any water drops are
left in the microphone hole, it may cause corrosion.
Applicable: Fresh water, tap water, perspiration
Not
applicable:
Liquids other than those above (examples: soapy water, detergent water, water with bath agents,
shampoo, hot spring water, pool water, seawater, etc.)
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If the headset is cracked or deformed, refrain from using the headset near water or contact your nearest Sony dealer.
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Help Guide
Wireless Stereo Headset
WF-XB700
Location and function of parts
Headset
Charging case
Left unit of the headset1.
Buttons (left, right)
Press to operate the headset.
2.
Tactile dot
There is a tactile dot on the left unit of the headset.
3.
Right unit of the headset4.
Earbuds (left, right)5.
(left) mark6.
Charging ports (left, right)7.
(right) mark8.
Microphones (left, right)
Pick up the sound of your voice when talking on the phone.
9.
Indicators (red/blue) (left, right)
Light up in red while charging.
Light up in red or blue to indicate the power or communication status of the headset.
10.
Built-in antennas (left, right)
A Bluetooth antenna is built into both the left and right units of the headset.
11.
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Related Topic
About the indicator
Checking the remaining battery charge
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Lid1.
Indicator (red)
Shows the charging state.
2.
USB Type-C port
Connect the charging case to an AC outlet via a commercially available USB AC adaptor or to a computer with the
supplied USB Type-C cable to simultaneously charge both the headset and the charging case.
3.
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Help Guide
Wireless Stereo Headset
WF-XB700
About the indicator
You can check various statuses of the headset by the indicator.
: Turns on in blue / : Turns on in red / -: Turns off
Turning on
The headset turns on when it is removed from the charging case.
- (flashes twice in blue)
In this case, when the remaining battery charge of the headset is 20% or lower (requires charging), the indicator lights
successively as follows.
- - (repeatedly flashes slowly in red for about 15 seconds)
For details, see “Checking the remaining battery charge”.
Turning off
If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off.
(lights up in blue for about 2 seconds)
When the remaining battery charge is low (headset/charging case)
When the remaining battery charge of the headset is low
When the remaining battery charge of the headset is 20% or lower, the indicator (red) lights successively as follows.
- - (repeatedly flashes slowly in red for about 15 seconds)
When the remaining battery charge of the charging case becomes low
When you set the headset into the charging case or remove the headset from the charging case, if the remaining
battery charge of the charging case is 30% or lower, the indicator (red) on the charging case lights as follows.
- - (repeatedly flashes slowly in red for about 15 seconds)
Charging
You can check the charging state with the indicators (red) on the charging case and the headset.
While charging the charging case / While charging the headset
(lights up in red)
When only the charging case is being charged, the indicator (red) on the charging case lights up. The indicator (red)
on the charging case turns off after charging of the charging case is complete.
While the headset is placed in the charging case and is being charged, the indicators (red) on the headset light up.
The indicators (red) turn off after charging of the headset is complete.
When charging the headset and the charging case by connecting the charging case to an AC outlet, the indicators
(red) on the headset and the charging case turn on. The respective indicators (red) turn off after charging of the
headset and the charging case is complete.
Abnormal temperature
- - - - (repeatedly flashes twice in red)
Abnormal charging
- - - - (repeatedly flashes slowly in red)
Bluetooth function
Device registration (pairing) mode
- - - - (repeatedly flashes twice in blue)
Not connected
- - - - - - - - (repeatedly flashes in blue at about 1-second intervals)
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Connection process completed
(repeatedly flashes quickly in blue for about 5 seconds)
Connected
- - - - - - - - - - - - (repeatedly flashes in blue at about 5-second intervals)
Incoming call
(repeatedly flashes quickly in blue)
The unconnected and connected status indications automatically turn off after a period of time has passed. They start
flashing again for a period of time when some operation is performed. When the remaining battery charge becomes low,
the indicator starts flashing in red.
Other
Initialization completed
(flashes 4 times in blue)
For details, see “Initializing the headset to restore factory settings”.
Related Topic
Checking the remaining battery charge
About the voice guidance
Initializing the headset to restore factory settings
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Help Guide
Wireless Stereo Headset
WF-XB700
Wearing the headset
Hint
The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset.
If the earbuds do not fit your ears
M-sized hybrid silicone rubber earbuds come attached to the left and right units of the headset at the time of purchase. If
the earbuds tend to come off or you feel that there is insufficient low frequency sound and a difference in volume
between the left and right units, change the earbuds to another size to comfortably and snugly fit your left and right ears.
About the instruction manual video
Watch the video to find out how to change the earbuds and how to wear the headset on your ears.
https://rd1.sony.net/help/mdr/mov0017/h_zz/
Insert the headset units into both ears.
Put the unit with the (left) mark on your left ear and the unit with the (right) mark on your right ear. The left
unit has a tactile dot.
A: Tactile dot
1
Twist the headset to slide the earbud deep into your ear.
2
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Related Topic
Replacing the earbuds
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Help Guide
Wireless Stereo Headset
WF-XB700
Charging
The headset and the charging case contain built-in lithium-ion rechargeable batteries. Use the supplied USB Type-C
cable to charge the headset before use.
About the charging time
The required time for fully charging the left and right units of the headset is about 2.5 hours (*).
The required time for fully charging the charging case is about 3 hours (*).
Connect the charging case to an AC outlet.
Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
The indicator (red) on the charging case lights up, and the charging case starts charging.
1
Set the headset into the charging case.
Put the left unit of the headset (the unit with the tactile dot) back into the left hole of the charging case, and put the
right unit of the headset back into the right hole of the charging case. Each unit of the headset will be set to the
correct position by the built-in magnet.
The indicators (red) on the headset light up, and the headset starts charging.
Close the lid of the charging case after setting the headset into the charging case.
After charging is complete, the indicators of the charging case and the left and right units of the headset turn off.
After charging is complete, disconnect the USB Type-C cable.
2
Time required for charging the empty battery to its full capacity. The charging time may differ depending on the conditions of use.
*
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Charging the headset when you are outside
A rechargeable battery is built into the charging case. If you charge the charging case in advance, you can use it to
charge the headset when you go out without a power supply.
If the charging case is fully charged, you can fully charge both the left and right units of the headset once at the same
time.
Notes on charging the headset when you are outside
When the headset is placed in the charging case, if the indicator (red) on the charging case flashes slowly, the
remaining battery charge of the charging case is low. Charge the charging case.
If the indicator (red) on the charging case does not turn on even when the headset is placed in the charging case, the
battery charge of the charging case is empty. Charge the charging case.
System requirements for battery charge using USB
USB AC adaptor
A commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA) or more
Personal computer
Personal computer with a standard USB port
We do not guarantee operation on all computers.
Operations using a custom-built or homebuilt computer are not guaranteed.
Hint
The headset can be also charged by connecting the charging case to a running computer using the supplied USB Type-C cable.
Note
Charging may not be successful with cables other than the supplied USB Type-C cable.
Charging may not be successful depending on the type of USB AC adaptor.
When the charging case with the headset placed in is connected to an AC outlet or computer, all operations such as turning on
the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.
The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the
computer settings, and start charging the headset once again.
If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will
improve after a few recharges. If you store the headset for a long time, charge the battery to its full capacity once every 6 months
to avoid over-discharge.
If the headset is not used for a long time, it may take longer to charge the battery.
If the headset or the charging case detects a problem while charging due to the following causes, the indicator (red) of the
charging case flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult
your nearest Sony dealer.
Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).
There is a problem with the rechargeable battery.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging
may not be possible beyond this range.
If the headset is not used for a long time, the indicator (red) on the headset or the charging case may not immediately light up
when charging. Please wait a moment until the indicator (red) lights up.
If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest
Sony dealer to replace the rechargeable battery.
Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the
headset in a parked vehicle.
When connecting the charging case to a computer, use only the supplied USB Type-C cable, and be sure to directly connect
them. Charging will not be properly completed when the charging case is connected through a USB hub.
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