Sony WH-1000XM3 Instruction Manual

Questions & Answers
Can I use Bluetooth headphones, speakers, and sound bars with Android TV?
It depends on the TV model and Bluetooth device. For TV models that can be connected
to Bluetooth devices through Bluetooth, refer to the following. Applicable TV models
Applicable Bluetooth devices Applicable TV
Sound is delayed from the headset when viewing videos. Due to the characteristic of
Bluetooth wireless technology, sound may delay when viewing videos. Also, a slight
delay occurs in the receiving end when making calls or during music playback.
Error: "Either your mobile device isn't connected, or you need to open the Alexa App and
try again" is played, and the function cannot be used (Android OS
devices).IMPORTANT: If model-specific information is required to complete any of the
steps in this solution, refer to the operating instructions supplied with the product. Please
verify the link below to check out the requirement
Amazon Alexa does not work with my wireless headphone.IMPORTANT: If model-
specific information is required to complete any of the steps in this solution, refer to the

operating instructions supplied with the product. Please verify the link below to check out
the requirement
Guide to using Amazon Alexa with wireless headphonesIMPORTANT: If model-specific
information is required to complete any of the steps in this solution, refer to the Help
Guide or manual supplied with the product. Just push the button on your headphones and
talk to
Can I use the in-flight plug adaptor to charge my headphones?The in-flight plug adaptor
lets you enjoy balanced sound from the in-flight entertainment system while travelling in
a plane. WARNING! The In-flight adaptor is NOT MEANT to charge your device.
Plugging the in-flight
The software update for my headphones doesn't complete.If any of these issues occur
when doing firmware update, The update stops midway. The message “Software transfer
failed” was displayed mid-update, and the update does not continue. The update freezes
at the “Please
When in the cold outdoors, the audio suddenly sounds lower, and the touch sensor control
panel malfunctions.If there is a sudden temperature change, such as when going from a
warm indoor setting to the cold outdoors, the touch sensor control panel may
malfunction. When the touch sensor control panel malfunctions the

Using the Wireless Headphones Ambient Sound Mode and noise canceling
functionWhen you want to enjoy music without worrying about ambient noise, turn on
the noise canceling function, and when you want to be aware of the ambient sound, turn
on Ambient Sound Mode. The headset can be used comfortably
Using the wireless headphones touch sensor control panelIMPORTANT: If model-
specific information is required to complete any of the steps in this solution, refer to the
operating instructions supplied with the product. There is a touch sensor control panel in
the right
The touch sensor control panel of my headphones isn't respondingIMPORTANT: For
details on operation method, refer to the instructions manual supplied with the product.
Follow these steps if the touch sensor control panel of your headphones doesn't respond:
On your mobile device
[VIDEO] Sony | Headphones Connect - How the App Works Tutorial: Learn how to
turn captions on or off when watching Internet videos from YouTube Customize your
music with Sony | Headphones Connect. Everyday music becomes even more enjoyable
with easy controls. It
Google Assistant Spoken notifications settings for wireless headphonesSome settings
must be configured in order to use Google Assistant. For details other than how to

configure the Spoken notifications settings, check the following pages as well. Initial
settings Music app settings
Using Google Assistant with wireless headphones.Google Assistant assists you in
operating your headphones using only your voice without the need of operating your
smartphone and lets you perform operations when listening to music, contact your
friends, set reminders
Initial settings of Google Assistant on your wireless headphones.IMPORTANT: If
model-specific information is required to complete any of the steps in this solution, refer
to the operating instructions supplied with the product. Preparations Wireless
Headphones that support Google
Calling Google Assistant with wireless headphones.IMPORTANT: If model-specific
information is required to complete any of the steps in this solution, refer to the Help
Guide or manual supplied with the product. The following operations are available using
the button
Support for the Music Center (SongPal) app.Music Center (SongPal) is the app designed
by Sony to manage Wireless Audio devices, and is essential to the setup of Wireless
Stereo, Surround and Multi-room features. The app also allows you to browse and play
Bluetooth connection and troubleshooting for audio productsThis page introduces
Frequently Asked Questions about the Bluetooth for audio products. Technology

Overview What is Bluetooth wireless technology? Which Bluetooth profiles are
supported? Pairing/Connection Basic
How to pair your Bluetooth device to a laptop / desktopStep 1: Make sure your laptop /
desktop has a Bluetooth module The first important step is to make sure the laptop /
desktop has a Bluetooth module. Some laptop / desktop might not come with this
hardware. Check
Headphones Troubleshooting GuideClick on the topic to view the Troubleshooting: No
Power Cannot Charge Cannot perform Bluetooth pairing No Sound Sound skipping /
Noise occurs If your questions aren't covered in this guide, please enter your
How do I replace the ear pads / cushions / sponge of my Headphones?Because different
headphone models requires different methods to replace the ear pads, please visit your
nearest Authorized Service Center to let our technicians help you with the replacement.
Note: Replacement
[VIDEO] Bluetooth Series | How to pair with NFCTutorial: Learn how to turn captions
on or off when watching Internet videos from YouTube
[VIDEO] Bluetooth Series | How to pair your deviceTutorial: Learn how to turn captions
on or off when watching Internet videos from YouTube
[VIDEO] Bluetooth Series | How to connect to a Windows or MacTutorial: Learn how to
turn captions on or off when watching Internet videos from YouTube

[VIDEO] Bluetooth Series | Essential troubleshooting tipsTutorial: Learn how to turn
captions on or off when watching Internet videos from YouTube
How to delete the Bluetooth device information of your playback deviceSelect your
device below for steps on how to delete Bluetooth device information. NOTE: Depending
on the OS version, the method may differ, for details refer to the manual supplied with
the device or contact the
[VIDEO] Intermittent sound or audio dropout is experienced when playing music with
Bluetooth headphonesTutorial: Learn how to turn captions on or off when watching
Internet videos from YouTube
Is my audio device aptX enabled?To find out whether your audio device is aptX enabled,
you may refer to the following website:
https://www.aptx.com/products?field_product_brand_tid=25
What is One-touch function?The One-touch function by Sony incorporates Near Field
Communication (NFC) technology. By using Sony devices with the One-touch function,
users can easily and instantly register and pair their Bluetooth devices
Which Bluetooth profiles are supported?This model supports the following Bluetooth
profiles: Advanced Audio Distribution Profile (A2DP) Transmit and receive high-quality
music content Audio Video Remote Control Profile (AVRCP) Manage volume levels
Hands-free

Why is the unit turned OFF when connected to the computer?If the USB cable is
connected to a computer while the unit is turned on, the unit will be turned off
automatically.
How to listen to music from a mobile device through an NFC-capable device using one-
touch connection.NOTE: Not all mobile devices are supplied with the Near Field
Communication (NFC) function. To see if your device is compatible with the NFC
function , check the operating instructions of the mobile device. By
What is an NFC compatible smartphone?The NFC compatible smartphones are
smartphones with built-in Near Field Communication (NFC) function. These
smartphones have Android 2.3.3 operating system or newer. Look for the NFC logo on
the smartphone or mobile
What is the passcode, or password, for pairing with another Bluetooth device?The
passcode of your device is set to 0000 (four zero). When paring with another Bluetooth
device, if the passcode of your device is required on the screen of another Bluetooth
device, please enter 0000 (four zero)
What is the maximum communication range of the Bluetooth connection?The range of
the Bluetooth connection is approximately 30 feet (10 meters). However, maximum
communication range will vary depending on obstacles (person, metal, wall, etc.) or
electromagnetic environment. NOTE:

Playing music from your smartphone on another device using "Throw"
(Bluetooth)IMPORTANT: Not all devises have Throw (Bluetooth) feature. For details,
refer to the manual supplied with the product. Just simply by tapping on the throw icon,
you can stream music on your smartphone(*) to your
What is NFC?Near Field Communication (NFC) is a standards-based connectivity
technology that makes it more convenient to make transactions, exchange digital content
and connect devices. It is a technology enabling short-range
What is one-touch listening?1IMPORTANT: Not all Sony products are compatible with
one-touch listening. To check whether your product is compatible with one-touch
listening, refer to the manual supplied with your product. One-touch listening
Why can't pairing be done?Please check the following when this symptom occurs. Make
sure both Bluetooth devices are placed within 1m (3ft) of each other. Ensure the
BLUETOOTH Profile of the connecting BLUETOOTH audio device. Pairing cannot
Why does the sound skip or the playback speed change during Bluetooth communication
with Bluetooth Audio Transmitter WLA-NWB1?The communication condition may
improve by sliding MODE switch to MODE 2. In MODE 2 the reception stability takes
priority. Bluetooth wireless technology operates within a range of about 10 meters. Sound
breaks

What is the pairing procedure?Please refer to the steps below. Connecting with the
supported smartphone by one touch Download the app NFC Easy Connect to the
smartphone from the Google Play and install it. Set the NFC switch to ON the unit
How long does it takes to fully charge the unit?Once the unit is connected to a PC, it
starts to charge. It takes about 4.5 hours to charge the empty battery completely. Note:
The charging time may vary depending on the battery remaining power or its condition
What are the system requirements of the computer?System requirements of Personal
Computer with any of the following operation systems and USB port pre-installed
Operation Systems When using Windows: Microsoft Windows 8/Windows 8 Pro
Microsoft Windows 7 Ultim
Why the unit cannot be charged?Please check the followings: Use the USB cable
supplied with this unit. Sometimes you cannot charge the unit via another USB cable. Be
sure to use the USB cable supplied with this unit. Check that this unit and
Why is the playback sound not good?It may not be connected by A2DP. When the unit is
turned on, it connects with the previous device by HFP or HSP. If you control the device
to play back, HFP or HSP connection remains unchanged and the playback sound
What are the NFC compatible Smartphone?Smartphones with the NFC function built-in
(OS: Android 2.3.3 or later, excluding Android 3.x). An app for the NFC function needs
to be installed on the smartphone. Download the app NFC Easy Connect from the Google

What is the difference between Multi pairing and Multi point?Multi pairing: It registers
up to eight devices. Multi point: It can connect one music player (A2DP profile) and one
communication device (HFP or HSP profile) simultaneously.
How to resolve if the unit cannot be recognized by a computer?Check the following. Use
the USB cable supplied with this unit. The USB cable is not connected properly to the
USB port of the computer. Connect the USB cable again. Check that this unit and the
computer are directly
How to pair your Bluetooth headphones with another deviceThis page introduces
instructions for pairing your headphones with your source device, such as a Walkman,
smartphone, computer or Sony Android TV. Preparation Before you start the pairing
operation, please confirm
I Can't pair the Bluetooth headphones or speaker to a computerIMPORTANT: Not all
Sony Headphones and Speakers have Bluetooth capability. To verify whether your Sony
product has this function, check the specifications on the manual supplied with the
product. According to your
Repair Cost & Service ChargesFor repair cost and service charges, please visit:
https://www.sony.co.in/microsite/warranty-repair/warranty-info/#service-charge

How can I compare Sony product specifications?If you're interested in comparing Sony
product specifications, this is the way to do it! Visit the Sony website Go to the
Electronics tab and choose a product category Choose the products you want to compare
Where can I buy genuine Sony products?Wondering where to buy Sony products? Click
on the links below to find retail stores near you. Australia Hong Kong India Indonesia
Korea Malaysia New Zealand Phillipines Singapore Taiwan Thailand Vietnam Middle
How do I register a Sony product for the standard manufacturer's warranty?For Alpha
customers, click here to register. For all other products, registration is not required.
Online registration does NOT affect the warranty of your unit. You will need to
ensure the safe keeping of your
Location of service & repair centers in IndiaYou can find our repair and service centers
here.
How to take care of your HeadphonesHere are some tips on how to extend the life of
your Headphones
Let us help you find what you are looking for...manuals, firmwares, drivers,
specifications and moreThe best way to find your information is to first reach your
Product Page before you start searching with other keywords. 1. Getting to your Product
page The product page is the best platform to start your journey:
Environmental Policy & Electronic Waste (“E-Waste”) Management

Warranty InformationFor information on Sony warranties, please refer to your
local website in the Asia Pacific Region. Australia India Indonesia Korea Malaysia
Middle East & Africa area New Zealand Phillipines Singapore Taiwan Thailand
Contact Sony India
Support by Sony mobile app: stay informed about news, software/firmware updates and
more!Want to be informed about the latest firmware / drivers that you need? Or maybe
you want to know the best picture settings for your camera? Well, the Support by Sony
app* keeps you informed about the latest updates
Windows 8 Compatibility InformationFor the compatibility status of Sony products with
Windows 8, which is scheduled to be released by Microsoft Corporation on October 26,
2012, and upgrade information, please refer to the relevant product category
What is Bluetooth wireless technology?What is Bluetooth? Bluetooth is a wireless
communication technology that can be used for close-range data transmission from one
digital device to another. Bluetooth is essentially a one-to-one wireless connection
Where can I find the model and serial numbers for my Digital Music Player or other
Portable Audio devices?The model and serial numbers can be found on the device
itself or in the bar code on the original box. Barcode Label on the Original Box Digital
Music Player Headphone Digital Voice Recorder Barcode Label on the

Understanding digital audio –an A-Z guideConfused by some of the language used to
describe audio equipment? We’ve created a quick guide to help you out. The basics: how
digital audio is recorded Because real-world sound varies continuously, digital recording
Windows 10 Compatibility InformationThank you for choosing Sony products. For the
compatibility status of Sony products with Windows 10, which is scheduled to be
released by Microsoft Corporation on July 29, 2015, and upgrade information, please
refer
Windows 10 information - 28th July 2015 UpdateAs announced by Microsoft on June 1,
2015, Windows 10 - their latest operating system - is scheduled to launch on July 29,
2015. Please refer to Microsoft website for details. Sony is now testing Windows 10 and
Check my service & repair job statusTo check and track your repair / service job status,
visit to the following: https://web.sony-asia.com/in/track-repair/
Unable to charge my device from the USB port on a Microsoft Windows 8.1
computer.This issue can be fixed by a driver update through Windows Update. About
affected models and how to install a driver update, refer to the following support web
site. Asia Pacific
Driver Update for USB Charging with a Windows 8.1 PC.Windows 8.1 was released on
October 18, 2013 from Microsoft Corporation. It was recently discovered that some

products may not charge properly when attached to a USB port of a computer running the
Windows 8.1 operating
Repair & Service related FAQs
Notes on connecting to the internet with products manufactured by SonyWhen you
connect a product manufactured by Sony such as a TV or Blu-ray recorder to the internet,
use a router to connect, or connect the product to a LAN port with a router function.
Wired/wireless connection via
Do products that use magnets affect medical devices such as pacemakers?Medical
devices such as pacemakers, defibrillators, or variable pressure shunts for hydrocephalus
treatment may be affected depending on the magnetic field of the magnet in the product.
If you use one of these medical