Sony h.ear in 3 Truly Wireless WF-H800 Reference guide

Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
1

Wearing the headset
Using only one unit of the headset
Power/Charging
Charging the headset
Available operating time
Checking the remaining battery charge
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
Easy setup with app
Connecting with the “Sony | Headphones Connect” app
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
One-touch connection (NFC) with an Android smartphone
Disconnecting the Android smartphone with one-touch (NFC)
Switching the device by one-touch (NFC)
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Disconnecting Bluetooth connection (after use)
Listening to music
Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
Sound quality mode
About the sound quality mode
Supported codecs
2

About the DSEE HX function
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the Google Assistant
Using Amazon Alexa
Using the voice assist function (Google app)
Using the voice assist function (Siri)
Using the apps
What you can do with “Sony | Headphones Connect” app
Installing “Sony | Headphones Connect” app
Important information
Precautions
License notice
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
Charging time is too long.
The headset cannot be charged even if connecting the charging case to a computer.
The remaining battery charge of the headset is not displayed on the screen of smartphone.
Sound
No sound
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5-007-451-11(1) Copyright 2019 Sony Corporation
Low sound level
There is a difference in volume between the left and right sides, insufficient low-frequency sound.
Low sound quality
Sound skips frequently.
Bluetooth
Pairing cannot be done.
One-touch connection (NFC) does not work.
Unable to make a Bluetooth connection.
Distorted sound
The Bluetooth wireless communication range is short, or the sound skips.
The headset does not operate properly.
Cannot hear a person on a call.
Low voice from callers
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
4

Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
What you can do with the Bluetooth function
The headset uses BLUETOOTH® wireless technology, allowing you to do the following.
Listening to music
You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
5-007-451-11(1) Copyright 2019 Sony Corporation
5

Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
About the voice guidance
In the factory setting, when you wear the headset, you will hear the English voice guidance via the headset.
You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones
Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.
https://rd1.sony.net/help/mdr/hpc/h_zz/
You will hear a voice guidance in the following situations via the left and right units of the headset.
When the headset is turned on: “Power on”
When informing the remaining battery charge of the headset: “Battery about XX %” (The “XX” value indicates the
approximate remaining charge. Use it as a rough estimate.) / “Battery fully charged”
When the remaining battery charge of the headset is low: “Low battery, please recharge headset”
When automatically turning off due to low battery of the headset: “Please recharge headset. Power off”
You will hear a voice guidance in the following situations via the left unit (or via the right unit when you are wearing only
the right unit) of the headset.
When powering off with the “Sony | Headphones Connect” app: “Power off”
When entering pairing mode: “Bluetooth pairing”
When establishing a Bluetooth connection: “Bluetooth connected”
When disconnecting a Bluetooth connection: “Bluetooth disconnected”
You will hear a voice guidance in the following situation via the unit to which the Google Assistant feature is assigned.
When the Google Assistant is not available on the smartphone connected to the headset even if you press and hold
the button for about 2 seconds on the unit to which the Google Assistant feature is assigned: “The Google Assistant
is not connected”
You will hear a voice guidance in the following situation via the unit to which the Amazon Alexa feature is assigned.
When Amazon Alexa is not available on the smartphone connected to the headset even if you press the button on
the unit to which the Amazon Alexa feature is assigned: “Either your mobile device isn’t connected; or you need to
open the Alexa App and try again”
Note
When you are wearing only one unit of the headset, you will hear a voice guidance via the unit you are wearing.
It takes about 20 minutes when you change the language of the voice guidance.
When you initialize the headset to restore the factory settings after you change the language of the voice guidance, the language
will also return to the factory setting.
If the voice guidance is not heard after changing the voice guidance language or updating the software of the headset, set the
headset into the charging case to turn it off, then remove the headset from the charging case to turn it on again.
Related Topic
Using only one unit of the headset
5-007-451-11(1) Copyright 2019 Sony Corporation
6

Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Stereo Headset
USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1)
Long hybrid silicone rubber earbuds (SS/S/M/L 2 each)
M-sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset.
The method of determining the sizes of the supplied earbuds differs depending on the color of the headset.
If there are dotted lines inside the bottom of the earbuds, you can determine the size based on the number of lines. If
there are no dotted lines, you can determine the size based on the color of the inside of the earbuds.
SS size: 1 line or red
S size: 2 lines or orange
M size: 3 lines or green
L size: 4 lines or light blue
Charging case (1)
5-007-451-11(1) Copyright 2019 Sony Corporation
7

Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
Replacing the earbuds
M-sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset. If the earbuds tend
to come off or you feel that there is insufficient low frequency sound and a difference in volume between the left and right
units, change the earbuds to another size to comfortably and snugly fit your left and right ears.
Long hybrid silicone rubber earbuds
The method of determining the sizes of the supplied earbuds differs depending on the color of the headset.
If there are dotted lines inside the bottom of the earbuds, you can determine the size based on the number of lines. If
there are no dotted lines, you can determine the size based on the color of the inside of the earbuds.
SS size: 1 line or red
S size: 2 lines or orange
M size: 3 lines or green
L size: 4 lines or light blue
5-007-451-11(1) Copyright 2019 Sony Corporation
Remove the earbuds.
Do not pinch the end of the earbud when removing it.
1
Attach the earbuds.
Firmly insert the earbuds all the way. Do not attach the earbuds in a loose or skewed manner.
2
8

Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
When you have finished using the headset
When you have finished using the headset, be sure to keep the headset in the charging case.
Close the lid of the charging case.
Note
If any water drops are left in the microphone hole of the headset, it may cause corrosion. If you get water on the headset, turn the
microphone hole downward and gently tap it about 5 times towards a dry cloth, etc.
If perspiration or water is left on the charging port, it may impair the ability to charge the unit. Immediately wipe off any
perspiration or water on the charging port after use.
5-007-451-11(1) Copyright 2019 Sony Corporation
9

Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
Location and function of parts
Headset
Charging case
Indicators (red/blue)
Light up in red while charging.
Light up in red or blue to indicate the power or communication status of the headset.
In the factory setting, when you wear the headset, the indicators turn off.
1.
Microphones
Pick up the sound of your voice when talking on the phone.
2.
Left unit3.
Buttons
Press to operate the headset.
4.
Tactile dot
There is a tactile dot on the left unit.
5.
Right unit6.
Earbuds7.
(left) mark8.
(right) mark9.
Charging ports10.
Built-in antenna
A Bluetooth antenna is built into the headset.
11.
10

Related Topic
About the indicator
Checking the remaining battery charge
5-007-451-11(1) Copyright 2019 Sony Corporation
Lid1.
N-Mark2.
Indicator (red)
Lights up while charging.
3.
USB Type-C port
Connect the charging case to an AC outlet via a commercially available USB AC adaptor or to a computer with the
supplied USB Type-C cable to simultaneously charge both the headset and the charging case.
4.
11

Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
About the indicator
You can check various statuses of the headset by the indicator.
: Turns on in blue / : Turns on in red / -: Turns off
Turning on
The headset turns on when it is removed from the charging case.
- (flashes twice in blue)
In this case, when the remaining battery charge is 20% or lower (requires charging), the indicator lights successively as
follows.
- - (repeatedly flashes slowly in red for about 15 seconds)
For details, see “Checking the remaining battery charge”.
Turning off
When the headset is not worn in your ears for about 5 minutes after being removed from the charging case, the headset
turns off automatically.
(lights up in blue for about 2 seconds)
When the remaining battery charge is low (headset/charging case):
- - (repeatedly flashes slowly in red for about 15 seconds)
Charging (indicated by the indicator of the charging case)
You can check the charging state with the indicator (red) of the charging case.
While charging the headset / While charging the charging case
(lights up in red)
The indicator (red) on the charging case lights up while the headset is placed in the charging case and is being
charged. The indicator turns off after charging of the headset is complete.
When charging the headset and charging case by connecting the charging case to an AC outlet, the indicator (red)
on the charging case turns off after both charging of the headset and charging case are completed.
When the remaining battery charge of the charging case becomes low
When you close the lid of the charging case, if the remaining battery charge of the charging case is 30% or lower, the
indicator (red) on the charging case lights as follows.
- - (repeatedly flashes slowly in red for about 15 seconds)
Abnormal temperature
- - - - (repeatedly flashes twice in red)
Abnormal charging
- - - - (repeatedly flashes slowly in red)
Bluetooth function
In the factory setting, when you wear the headset, the indicator turns off. If you change the setting on the “Sony |
Headphones Connect” app so that the headset does not turn off from the automatic power off function by wearing
detection, the indicator will not turn off even when the headset is worn.
Device registration (pairing) mode
- - - - (repeatedly flashes twice in blue)
Not connected
- - - - - - - - (repeatedly flashes in blue at about 1-second intervals)
12

Connection process completed
(repeatedly flashes quickly in blue for about 5 seconds)
Connected
- - - - - - - - - - - - (repeatedly flashes in blue at about 5-second intervals)
Incoming call
(repeatedly flashes quickly in blue)
The unconnected and connected status indications automatically turn off after a period of time has passed. They start
flashing again for a period of time when some operation is performed. When the remaining battery charge becomes low,
the indicator (red) starts flashing.
Other
Updating software
- - - - (repeatedly flashes slowly in blue)
Initialization completed
(flashes 4 times in blue)
For details, see “Initializing the headset to restore factory settings”.
Hint
In the factory setting, when you wear the headset, the indicators turn off. When you are wearing the headset, you can check
various statuses of the headset by the voice guidance.
Related Topic
What you can do with “Sony | Headphones Connect” app
About the voice guidance
5-007-451-11(1) Copyright 2019 Sony Corporation
13

Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
Wearing the headset
Attach the earbuds to the headset.
M-sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset. If the earbuds
tend to come off or you feel that there is insufficient low frequency sound and a difference in volume between the
left and right units, change the earbuds to another size to comfortably and snugly fit your left and right ears.
Long hybrid silicone rubber earbuds
The method of determining the sizes of the supplied earbuds differs depending on the color of the headset.
If there are dotted lines inside the bottom of the earbuds, you can determine the size based on the number of lines.
If there are no dotted lines, you can determine the size based on the color of the inside of the earbuds.
SS size: 1 line or red
S size: 2 lines or orange
M size: 3 lines or green
L size: 4 lines or light blue
Be careful of the following when you change the earbuds.
To remove the earbuds
Do not pinch the end of the earbud when removing it.
To attach the earbuds
Firmly insert the earbuds all the way. Do not attach the earbuds in a loose or skewed manner.
1
Insert the headset units into both ears.
2
14

Hint
The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset.
When wearing and removing the headset
In the factory setting, the built-in sensors detect when the headset is attached to or removed from your ears, enabling the
headset to pause or resume music playback, as well as control the buttons, indicators, and voice guidance.
When the headset is worn
The indicators of the headset turn off.
You can use the buttons of the headset to play music, make and receive calls, etc.
You will hear a voice guidance corresponding to the operation and status.
When the headset is removed
When you listen to music while wearing the headset in both ears, the headset will pause music playback if one unit of
the headset is removed. When the unit is worn again, the headset resumes music playback.
When the headset is not worn in your ears for about 5 minutes after being removed from the charging case, the
headset turns off automatically to save the battery. Turn the headset on by pressing and holding the button on the
headset for about 2 seconds or by wearing the headset.
In order to prevent the headset from reacting incorrectly, music playback, making and receiving calls, and other
operations cannot be done when not wearing the headset in your ears, even if you press the button.
Hint
Put the unit with the (left) mark on your left ear and the unit with the (right) mark on your right ear. The left
unit has a tactile dot.
A: Tactile dot
Twist the headset to slide the earbud deep into your ear.
15

You can also play music, make and receive calls, etc. when wearing only one unit of the headset in your ear.
By using the “Sony | Headphones Connect” app, you can change the setting of automatically pausing and resuming the music
playback, or automatically turning off the headset.
Related Topic
Replacing the earbuds
Using only one unit of the headset
What you can do with “Sony | Headphones Connect” app
5-007-451-11(1) Copyright 2019 Sony Corporation
16

Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
Using only one unit of the headset
You can remove one unit from the charging case and use it by itself.
In this case, only the unit that has been removed from the charging case will turn on.
When you put on the other unit of the headset
The connection between the left and right units is established automatically, and you will hear the music or other audio
on both units of the headset.
About the voice guidance
When you are wearing only one unit of the headset, you will hear a voice guidance from that unit.
When you are wearing both units, you will hear some voice guidance from the left unit. When only wearing the right unit,
you will hear such voice guidance from the right unit.
Assigning functions to the buttons of the headset
Depending on the unit you are wearing, some functions may not be available in the factory setting. In this case, you can
change the assignment of functions to the buttons using the “Sony | Headphones Connect” app.
Hint
The Google Assistant feature can be assigned to either the left or right unit of the headset.
When the Google Assistant feature is assigned to the headset and you want to use only one unit of the headset, use the unit with
the Google Assistant feature assigned.
The Amazon Alexa feature can be assigned to either the left or right unit of the headset.
When the Amazon Alexa feature is assigned to the headset and you want to use only one unit of the headset, use the unit with
the Amazon Alexa feature assigned.
Note
When you play music or other stereo audio while wearing only one unit, you will hear the sound of either left or right channel
depending on the unit you are wearing. You cannot hear monaural sound with the left and right channels mixed.
Related Topic
What you can do with “Sony | Headphones Connect” app
5-007-451-11(1) Copyright 2019 Sony Corporation
17

Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
Charging the headset
The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the
headset before use.
About the charging time
The required time for fully charging the headset and the charging case is about 3 hours.
Connect the charging case to an AC outlet.
Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
The indicator (red) on the charging case lights up, and the charging case starts charging.
1
Set the headset into the charging case.
The indicators (red) on the headset light up, and the headset also starts charging.
Close the lid of the charging case after setting the headset into the charging case.
If one unit of the headset is finished charging when you open the lid of the charging case, the indicator (red) of
the unit is not lit. The other unit continues charging.
Charging of the headset and the charging case is completed in about 3 hours (*) and the indicator (red) on the
charging case turns off automatically. When you open the lid of the charging case after charging is completed,
the indicators (red) of the headset will remain lit for a while.
After charging is complete, disconnect the USB Type-C cable.
2
Time required for charging the empty battery to its full capacity. The charging time may differ depending on the conditions of use.
*
18

Charging the headset when you are outside
A rechargeable battery is built into the charging case. If you charge the charging case in advance, you can use it to
charge the headset when you go out without a power supply. If the charging case is fully charged, you can fully charge
both the left and right units of the headset once at the same time.
The required time for fully charging the left and right units of the headset is about 1.5 hours.
Notes on charging the headset when you are outside
When the headset is placed in the charging case, if the indicator (red) on the charging case flashes and then
immediately turns off, the remaining battery charge of the charging case is low and the headset cannot be charged.
If the indicator (red) on the charging case does not turn on/flash even when the headset is placed in the charging
case, the battery charge of the charging case is empty.
System requirements for battery charge using USB
USB AC adaptor
A commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA) or more
Personal computer
Personal computer with a standard USB port
We do not guarantee operation on all computers.
Operations using a custom-built or homebuilt computer are not guaranteed.
Hint
The headset can be also charged by connecting the charging case to a running computer using the supplied USB Type-C cable.
Note
Charging may not be successful with cables other than the supplied USB Type-C cable.
Charging may not be successful depending on the type of USB AC adaptor.
When the charging case with the headset placed in is connected to an AC outlet or computer, all operations such as turning on
the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.
The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the
computer settings, and start charging the headset once again.
If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will
improve after a few recharges. If you store the headset for a long time, charge the battery to its full capacity once every 6 months
to avoid over-discharge.
If the headset is not used for a long time, it may take longer to charge the battery.
Be sure to close the lid of the charging case to prevent the battery of the charging case from being consumed.
If the headset or the charging case detects a problem while charging due to the following causes, the indicator (red) of the
charging case flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult
your nearest Sony dealer.
Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).
There is a problem with the rechargeable battery.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging
may not be possible beyond this range.
If the headset is not used for a long time, the indicator (red) may not immediately light up when charging. Please wait a moment
until the indicator (red) lights up.
If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest
Sony dealer to replace the rechargeable battery.
Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the
headset in a parked vehicle.
19

When connecting the charging case to a computer, use only the supplied USB Type-C cable, and be sure to directly connect
them. Charging will not be properly completed when the charging case is connected through a USB hub.
5-007-451-11(1) Copyright 2019 Sony Corporation
20
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