Sony CRE-C10 Setup guide

Safety and maintenance
information
Self-󰘰tting hearing aid
CRE-C10

2
Content
Safety information 4
Intended use 4
Who should use this device 5
What to do in loud environments 8
Click Sleeves 10
Adju󰘵ing your hearing aid 12
Batteries 14
Damaged devices, unauthorized changes 16
Explosive atmospheres 17
Exposure to Nickel 18
Choking hazard 19
Re󰘵ricted areas for wireless devices 20
Interference by 󰘵rong radiation 21

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Cleaning and maintenance 23
Explanation of symbols 25
Important information 28
Operating, transport and 󰘵orage conditions 28
Conformance information 30
Regulatory information 34
For hearing aid users 35
Quality of Service (QoS) for the ear-to-ear
wireless technology 47
Cybersecurity 49
For children with hearing loss 50
Support 51

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Safety information
It is important to read this safety and maintenance
information thoroughly and completely. Follow the safety
information to avoid damage or injury.
Intended use
The hearing aid is intended to amplify sound for individuals
18 years of age or older with perceived mild to moderate
hearing impairment. It is adju󰘵ed by the user to meet the
user’s hearing needs through software tools. The device is
intended for direct-to-consumer sale and use without the
assi󰘵ance of a hearing care professional.
The Sony | Hearing Control app is intended to support self-
󰘰tting and 󰘰ne-tuning of the hearing aid.

5
Who should use this device
For adults 18 years and older with mild to moderate hearing loss.
WARNING
Contact your primary care provider before using
this product if you currently experience any of these
conditions as it may not be appropriate for you:
Xsevere hearing loss or deafness in at lea󰘵 one ear
Xa 󰘵eep decline in hearing ability within the la󰘵 90
days in one or both ears
Xactive discharge within the la󰘵 90 days
Xdizziness
Xa visible deformity of the ear
Xpain, or discomfort in the ear
Xsigni󰘰cant ear wax accumulation

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WARNING
In case you have any doubt whether this device is
appropriate for you, consult a licensed physician
before using this device.
WARNING
This hearing aid is intended for you only and should
not be worn by others.
NOTICE
Do not use your hearing aids while swimming or while
taking a shower.

7
WARNING
In case of a known contact allergy, consult the
cu󰘵omer service regarding the presence of the
allergen before using the hearing aid. If an allergic
reaction develops after wearing the hearing aid,
immediately discontinue use and consult a licensed
physician.
WARNING
Contact your physician if you experience any unusual
skin irritation, excessive accumulation of ear wax,
dizziness, change in your hearing, or if you think there
might be an object in your ear canal.

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What to do in loud environments
WARNING
Do not use this device as hearing protection in loud
environments.
WARNING
Remove hearing aids before using hearing protection
equipment. Noise-cancelling headphones should not
be used as hearing protection.

9
WARNING
Frequent exposure to loud sounds may harm your
hearing. Keep the loudness at comfortable li󰘵ening
levels. Wear hearing protection when exposed to loud
environmental noise.
NOTICE
The smartphone generates short tone sequences to
control the hearing aids. Do not hold the smartphone
close to the ear while using the app.

10
Click Sleeves
WARNING
Risk of injury!
Always wear the hearing aid with a Click Sleeve.
XMake sure that the Click Sleeve is completely
attached. You should feel that it snaps into place.
XEnsure that only a single Click Sleeve is attached
to each hearing aid.
XIn the very rare case that the Click Sleeve gets
󰘵uck in the ear canal and you cannot remove it
yourself, please contact a physician.
XDo not insert the Click Sleeves in your ear without
the hearing aid attached.

11
NOTICE
Push the device into the intended position, making
sure there is no discomfort/resi󰘵ance.
NOTICE
Select the Click Sleeve size that gives you the be󰘵
wearing comfort in each ear. Left and right ear sizes
may di󰘯er. Choose a larger size in case of whi󰘵ling
problems.

12
Adju󰄋ing your hearing aid
WARNING
Do not adju󰘵 the hearing aid when your attention
is required on other activities, for example when
crossing a 󰘵reet or driving a car.
WARNING
Your hearing devices may reduce certain background
sounds, potentially also tra󰘲c or warning signals.
Adju󰘵 the hearing aid to ensure you can hear
surrounding sounds, including alarms and warning
signals. Be aware that it may be more di󰘲cult to
identify where a sound is coming from during the 󰘰r󰘵
few weeks of use.

13
NOTICE
Set up the hearing aids in a quiet environment without
interruptions for the be󰘵 result.

14
Batteries
NOTICE
Leaking batteries damage the hearing aids.
XTurn the hearing aids o󰘯 when not in use to
preserve the battery.
XRemove batteries when the hearing aids are not in
use for a prolonged period of time.

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The following table helps you to identify the correct zinc air
battery for your hearing aid:
Battery
size
IEC code ANSI code Typical color
code
10 PR70 7005ZD yellow
NOTICE
XTo avoid environmental pollution, do not throw
batteries or hearing aids into household trash.
XRecycle or dispose of batteries or hearing aids
according to local regulation.

16
Damaged devices, unauthorized changes
WARNING
Risk of injury!
XDo not use damaged devices. Please consult the
cu󰘵omer service.
WARNING
Note that any unauthorized changes to the device
may cause damage to the device or cause injury.
XUse only approved parts and accessories. Contact
the cu󰘵omer service for suitable accessories.

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Explosive atmospheres
WARNING
Risk of explosion!
XDo not use your hearing aids in explosive
atmospheres (e. g. mining areas).

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Exposure to Nickel
WARNING
This product can expose you to nickel, which is known
to the State of California to cause cancer. For more
information, go to www.P65Warnings.ca.gov.

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Choking hazard
WARNING
Choking hazard!
Your hearing aids contain small parts which can be
swallowed.
XKeep hearing aids, batteries and accessories out of
reach of children and pets.
XIf parts have been swallowed consult a physician or
hospital immediately.

20
Re󰄋ricted areas for wireless devices
WARNING
Switch o󰘯 the hearing aid in areas where the use of
wireless devices is re󰘵ricted.