Sony CRE-C10 Specification sheet
Applicable Products and Categories of This Article
Check out the information below to help set up your CCRREE--CC1100 hearing aids. Please contact our Product
Support team if you need any help.
NNoottee:: If you have theCCRREE--EE1100 hearing aids, refer to the article Quick Setup for the CRE-E10 Self-fitting
OTC hearing aids.
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You will need to change some settings on your phone for the initial setup. For details, with illustrations,
refer to the How do I change my phone settings for the initial setup of the OTC Hearing Aids article.
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This section guides you through the battery installation and pairing the hearing aids with the Sony |
Hearing Control app. Follow the instructionscarefully to ensure the hearing aids pair with the app
successfully.
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1. Open the battery door on one of the hearing aids.
2. Take one battery out of the package and place it into the battery compartment.
Sony Support CRE-C10
Article ID : 00284585 / Last Modified : 05/04/2023
Quick Setup for the CRE-C10 Self-fitting OTC hearing aids
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3. Remove the yellow sticker and leave the battery door open.
4. Repeat the process for the other hearing aid.
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After you have selected the correct settings on your phone and installed the batteries, follow these
steps to complete the setup:
1. Download the SSoonnyy || HHeeaarriinngg CCoonnttrrooll app to your smartphone.
2. Before starting the customization process on the app, please do the following:
• Find a quiet place where you are not disturbed by loud sounds
• Ensure your phone has a strong internet connection (Wi-Fi® or cellular) throughout this process.
• If you have not done so, do the following:
• Unmute your phone and set the media volumeto a high level (about 75%)
• FFoorr iiPPhhoonnee oonnllyy:Make sure the mute/silent switch on the side of the phone is turned off.
• If you have earbuds, headphones, or a speaker connected to your phone, power them off or
disconnect them from Bluetooth.
• Do not leave the app during the HHeeaarriinngg pprrooffiillee cchheecckk. Otherwise, a time-out may occur,
leading to a failure in the HHeeaarriinngg pprrooffiillee cchheecckk.
3. Perform the customization process on the Sony | Hearing Control app. You must complete all the
steps provided in the app carefully to set up and use the hearing aids. The app will guide you
through the process, which will take about 10 minutes.
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Sony | How to pair your CRE-C10 Self-�ttin
…
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If the hearing aids fail to pair with the Hearing Control app, check the following and then perform the
setup process again:
• Double-check the media playback volume, and make sure it is set to 75% or higher.
• Make sure any earbuds, headphones, speakers, or other devices connected to your phone are
disconnected from the phone orBluetooth.
• Disable the setting if the phone uses surround sound or any other audio enhancement processing.
• Move to a quieter environment.
• If you simultaneously powered on both hearing aids during setup, or the pairing mode was
disabled before the process was complete, open the battery doors to power off the hearing aids,
and leave them open until prompted during the setup process.
NNoottee:: If you are still having issues setting up your hearing aids, please contact us for assistance.
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Yes No
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[VIDEO] How to pair your CRE-C10 Self-Fitting OTC Hearing Aids to the Sony
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