Sony XBR43X800H User manual

Help Guide
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Help Guide
Television
Use this Help Guide if you have any questions on how to use your TV.
The Online Help Guide includes the latest information. For details, see
“Using the Help Guide”.
Design and specifications are subject to change without notice. This
manual includes descriptions for all models/countries/regions.
Descriptions for features not supported in some models/countries/regions
are also included.
Selected Topics
Recommended Topics
Settings
Using the remote control
Using the TV menu
Home menu
Using the Quick Settings
Getting Started
Watching TV
Using the TV with Other Devices
Connecting to a Network
Settings
Troubleshooting
Index
Search

Help Guide
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If you want to print the complete Help Guide, see “Help Guide
(Print Version) ”.
For troubleshooting information, you can also refer to the
Frequently Asked Questions on our support site.
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E-180-100-12(1)
Copyright 2020 Sony Corporation

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Table of Contents
Help Guide Getting Started
15
Recommended Topics 3
Using the remote control microphone 169
Displaying the picture in a small screen 171
Installing apps from the Google Play Store 173
Adjusting the picture quality 175
Adjusting the sound quality 179
Using the Help Guide 1
Remote control 194
Using the remote control 6
Functions of the remote control buttons 195
Connecting terminal 202
Using voice recognition features 208
Using the remote controlmicrophone 169
Using the built-in MIC (only TVs witha built-in MIC) 282
Keeping the TV updated 209
Introducing Android TV™ 210
Displaying the picture in a smallscreen 171
Installing apps from the Google PlayStore 173
Moving apps to a USB memorydevice 255
Viewing Internet media 257
Enjoying safe apps and videostreaming services (Security &restrictions)
285
Basic Operations 201
Home menu 10
Using the TV menu 8
Using the Quick Settings 13
Selecting inputs 248
Changing the picture and sound quality to your preferences 265
How the LED lights up 276
Accessibility features 211
Support Site 213
Trademark information 214
Watching TV 17
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Watching TV programs 215
Using the program guide 243
Using interactive broadcast TV services 245
Useful features when watching TV 216
Using the TV with Other Devices 18
USB devices 217
Playing content stored on a USB device 287
Information about USB devices used for storing photos and music
289
Supported files and formats 258
Blu-ray and DVD players 218
Connecting a Blu-ray or DVD player 279
Watching Blu-ray and DVD discs 291
Cable/satellite box 219
Connecting a cable/satellite box 293
How to control the cable/satellite box using the TV remote control
294
Displaying the iPhone/smartphone or iPad/tablet app screen on the TV 220
Computers, cameras, and camcorders 222
Connecting a computer and viewing stored content 251
Connecting a camera or camcorder and viewing stored content 253
Computer video signal specifications 296
Audio system (such as an AV receiver or sound bar) 223
Outputting audio from an audio system 298
Connecting an audio system 300
Adjusting an audio system 303
Using the TV as a center speaker (only models with TV center speaker mode)
305
Pass-through audio formats supported with eARC 307
Bluetooth devices 224
Connecting a Bluetooth device 309
Adjusting the AV sync setting 311
Supported Bluetooth profiles 313
BRAVIA Sync-compatible devices 225
BRAVIA Sync overview 250
Using features available for BRAVIASync-compatible devices 314
Adjusting BRAVIA Sync settings 316
Viewing pictures in 4K/8K from compatible devices 226
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Viewing pictures in 4K resolution 318
Settings for viewing pictures in 4K resolution with higher quality 321
Viewing pictures in 8K resolution (8K models only) 323
Settings for viewing pictures in 8K resolution (8K models only) 326
Connecting to a Network 20
Connecting to a network using a LAN cable 164
Connecting to a network using a wireless connection 227
Using Wi-Fi to connect the TV to the Internet/Network 166
Using Wi-Fi Direct to connect to the TV (no wireless router required)
263
Home network features 228
Adjusting home network settings 328
Playing content from a computer 330
Playing content from a media server 332
Settings 4
Watching TV 182
Display & Sound 184
Network & Internet 186
Accounts & Sign In 187
Apps 188
Device Preferences 189
Remotes & Accessories 192
Timers 193
Troubleshooting 21
Start here 229
Self diagnostics 333
Software updates 162
If a full reset (restart) of the TV isrequired 259
Frequently Asked Questions for Troubleshooting 196
Picture (quality)/screen 230
No color/Dark picture/Color is not correct/Picture is too bright. 334
Distorted picture./The screen flickers. 336
The screen suddenly changes to a video you do not recognize while watching
TV. 338
A black box appears on the screen. 339
There are banners/tickers at the top or bottom of the screen. 340
High resolution HDR pictures are not displayed. 341
A message about an app asking for permission to access a TV function is
TOC-3

displayed. 342
OLED panel (only models equippedwith an OLED panel) 269
Keyboard 232
Broadcast reception 233
Check these things first to troubleshoot your TV reception. 343
Block noise or an error message appears and you cannot watch broadcasts.
344
Ghosting or double images appear. 345
Only snow noise or a black picture appears on the screen. 346
There is picture or sound noise when viewing an analog TV channel.
347
Some channels are blank. 348
Poor reception or poor picture quality with digital broadcasts. 349
You cannot view digital channels. 350
You cannot receive or select channels. 351
Some digital cable channels are not displayed. 352
Broadcast HD formats have poor quality. 353
Sound 235
No sound but good picture. 354
Audio noise. 355
No audio or low audio with a home theater system. 356
Distorted sound. 357
You want to output sound from both the headphones/Bluetooth audio device/
audio system and the TV speakers. 358
You are concerned about a delay between the picture and sound.
360
No TV sounds such as operation sound or audio response. 362
You cannot establish an eARC connection. 363
You cannot use voice search with the Google Assistant* with the built-in MIC
(only TVs with a built-in MIC). 364
You can hear a slight noise from the TV speakers (only models with TV center
speaker mode). 365
Network (Internet/home)/apps 237
The TV cannot connect to the Internet/Network. 261
The picture and/or sound quality from streaming apps is poor. 366
Your TV cannot connect to the server. 368
You can connect to the Internet, but not to certain apps and services.
369
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Remote control/accessories 238
The remote control does not operate. 197
You want to disable the remote control backlight. (only remote controls that
feature backlight) 200
Power 239
The TV cannot be turned off using the remote control. 371
The TV turns off automatically. 373
The TV turns on automatically. 374
After turning on the TV, it turns off immediately. (only models equipped with
an OLED panel) 375
The TV does not turn on. 376
Connected devices 240
No picture from a connected device. 378
You cannot select a connected device in the Home Menu. 379
Certain programs on digital sources display a loss of detail. 380
Photo images or folders take time to display. 381
You cannot find a connected BRAVIA Sync HDMI device. 382
You cannot turn off the cable/satellite box using the TV's remote control.
383
An external device (such as a cable/satellite box) cannot be controlled via the
IR Blaster or the TV's remote control. (IR Blaster compatible models or cable/
satellite box control compatible models only) 384
Some media files in the USB device or server are not displayed.
386
Operation cuts out, or a device does not work. 387
Some paid content cannot be played. 388
LED 242
The illumination LED sometimes lights up. (only TVs with an illumination LED)
389
You want to disable the LED so that it does not light up or blink. 390
When the LED/the illumination LED is flashing in red. 392
Index 23
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Help Guide | Using the Help Guide
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Help Guide
>Getting Started >Using the Help Guide
Print
Using the Help Guide
This Help Guide explains how to use this TV. You can also refer to the
Setup Guide for descriptions about TV installation, and the Reference
Guide for parts descriptions, specifications, and wall mounting of this TV.
Help Guide versions
There are two versions of the Help Guide: the built-in version and the
online version. The online Help Guide includes the latest information.
The online Help Guide is automatically displayed when the TV is
connected to the internet, otherwise the built-in Help Guide is displayed.
Note
To use the latest features described in the Help Guide, you may
need to update the TV’s software. For details about software
updates, see the Software updates page.
The names of settings in the Help Guide may differ from those
displayed on the TV depending on the TV’s release date or your
model/country/region.
The images and illustrations used in the Help Guide may differ
depending on your TV model.
Design and specifications are subject to change without notice.
The Help Guide contains descriptions common across all
models/regions/countries. Some descriptions of features do not
apply depending on your model/region/country.
Hint
To see if your TV is equipped with one of the functions described in
Getting Started
Watching TV
Using the TV with Other Devices
Connecting to a Network
Settings
Troubleshooting
Index
1
Search

Help Guide | Using the Help Guide
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the Help Guide, refer to the Reference Guide or the Sony website.
This Help Guide is written for all regions/countries. Some
descriptions contained in this Help Guide do not apply to some
regions and countries.
Related topics
Connecting to a network using a LAN cable
Using Wi-Fi to connect the TV to the Internet/Network
>Getting Started >Using the Help Guide
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E-180-100-12(1)
Copyright 2020 Sony Corporation
2

Help Guide | Recommended Topics
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Help Guide
>Getting Started >Recommended Topics
Print
Recommended Topics
Using the remote control microphone
This feature is available for TVs in which the included remote
control has a (Microphone) button or (The Google
Assistant) button.
Displaying the picture in a small screen
Installing apps from the Google Play Store
Adjusting the picture quality
Adjusting the sound quality
>Getting Started >Recommended Topics
Getting Started
Watching TV
Using the TV with Other Devices
Connecting to a Network
Settings
Troubleshooting
Index
Go to page top
E-180-100-12(1)
Copyright 2020 Sony Corporation
3
Search