Soundwave SONTRO User manual

A
USER MANUAL

B
CONGRATULATIONS!
Please read this User Manual before programming your Sontro Hearing Aids.
Soundwave Hearing recommends a 21-day trial period as this is, on average,
how long it takes to adjust to new sounds from your hearing aids. Hearing
new sounds may feel unusual at rst, but most people nd that they feel more
comfortable using their hearing aids after 3 weeks of use.
Get Back to Hearing, Get Back to Life with Sontro Hearing Aids.
With Sontro
®
Hearing Aids, you are back in control of the sounds around you,
thanks to intuitive self- tting software and advanced hearing technology.
Let’s get started!

C
SUPPORT
For assistance or to report a problem, please contact Soundwave Hearing:
Call Customer Support at 833-367-HEAR (4327)
Monday - Friday, 8:00 a.m. - 4:30 p.m., CST
Email Customer Support at: [email protected]
24 hours a day, 7 days a week
Your satisfaction is 100% guaranteed!
If you’re not happy with your Sontro Hearing Aids , you can return them
within 45 days for a 100% refund! We’ll be sad to see you go - and we’ll
be here when you need us.
GUARANTEE

D
TABLE OF CONTENTS [04.18.22]
01 Sontro
®
Hearing Aids + otoTune
®
App
02 Safety and health information
17 Battery
23 Placement
27 Ear domes
34 Receivers/Measurement Tool
37 Volume button
40 Care
44 Wax Guards
47 Sound
55 Appendix
66 Warranty

1
With Sontro Hearing Aids, you are back in control of the sounds around you,
thanks to self-tting software and advanced hearing technology.
Let’s get started!
Test your hearing in 3-minutes and customize your settings with our
intuitive otoTune app. You can download the otoTune app on your mobile
phone at the Google Play or App Store.
Android™ and Google Play are trademarks owned by Google LLC
iPhone
®
and App Store
®
are registered trademarks of Apple, Inc.

2
Intended Use
The Soundwave Hearing Sontro
®
Hearing Aids are a pair of self-tting wireless
air conduction hearing aids intended for use by individuals 18 years and older
with perceived mild to moderate hearing impairment. The devices require the
otoTune™ app to administer a hearing test to program the devices to a user’s
hearing threshold. Once complete, a user can control and customize their
devices using the app to meet their hearing needs. The device is intended
for direct-to-consumer sale and use without the assistance of a hearing care
professional.
Indications for Use
The Soundwave Hearing Sontro Hearing Aids are a pair of self-tting wireless air
conduction hearing aids intended for use by individuals 18 years and older with
perceived mild to moderate hearing impairment.
The devices require the otoTune
®
app to administer a hearing test to program
the devices to a user’s hearing threshold. Once complete, a user can control and
customize their devices using the app to meet their hearing needs. The device
is intended for direct-to-consumer sale and use without the assistance of a
hearing care professional.
Safety and Health Information

3
This hearing aid will not restore normal hearing and will not prevent or improve
a hearing impairment from organic conditions.
Hearing Health Care Information
This product may help you hear better if you:
• Strain to follow conversations when others don’t, especially in noisy places
• Have trouble understanding TV
This product may not be right for you if you:
• Consistently experience feedback (whistling) of the hearing aid when you
turn up the volume to have a level that is comfortable.
• Feel the hearing aid is not providing enough amplication after retaking the
otoTune
®
app Hearing Test in a quiet setting and adjusting the volume, bass
and treble controls.
• We suggest you visit a hearing care professional who may be able to help
you select a different hearing aid to better t your hearing loss.

4
You should see a hearing health care professional if you:
• Have a visible deformity of the ear
• Have a current ear infection or history of active discharge from one or both
ears within the past 90 days.
• Have sudden or rapid progression of hearing loss within the past 90 days in
one or both ears.
• Have acute or chronic dizziness, poor dexterity, poor vision, or signicant
dementia.
• Suspect that you have signicant ear wax accumulation of a foreign object
in the ear canal. Symptoms of signicant ear wax accumulation can include
itching in your ear, a feeling of fullness in your ear, and/or reduced hearing.
• Experience pain or discomfort in the ear.
• Have a noticeable difference in hearing between ears.
• Have a sudden onset or rapid worsening of tinnitus (ringing in the ear) in
one or both ears within the past 90 days.

5
This product will not restore normal hearing and will not prevent or improve a
hearing impairment resulting from organic conditions. This product is designed
to help you make greater use of your remaining hearing ability. You should
keep in mind that it can take time to become accustomed to new sounds.
For best results, practice using the hearing aids as much as possible. In most
cases, infrequent use of hearing aids doesn’t permit you to attain full benet
from them.
The use of a hearing aid is only part of hearing habilitation and may need to be
supplemented by auditory training and instruction in lipreading.
It is a good health practice for a person with a hearing loss to have a medical
evaluation by a licensed physician (preferably a physician who specializes in
diseases of the ear). Licensed physicians who specialize in diseases of the ear
are often referred to as otolaryngologists, otologists, or otorhinolaryngologists.
The purpose of a medical evaluation is to assure that all medically treatable
conditions that may affect hearing are identied and treated.

6
Please read and keep all safety use instructions.
Only use attachments/components specied by the manufacturer
The battery provided with the product may present a risk of chemical burn if
mishandled.
Please dispose of used batteries properly, following local regulations.
When a replacement is needed, use only size 312 zinc-air batteries.
Do not use the hearing aids without the supplied ear domes attached.
This product contains magnetic material. Consult your physician on whether
this might affect your implantable device.
Important Safety Instructions

7
WARNINGS
• Do NOT store or replace batteries near where you store medication or near children.
Battery ingestion can cause serious harm. If you think that you or someone else has
swallowed a battery or placed a battery inside any part of the body, seek immediate
medical attention.
• Keep and store device and components out of reach of children. Contains small parts
which may be a choking hazard.
• To prevent hearing damage:
• Use appropriate hearing protection in loud environments. These hearing aids
are NOT hearing protection devices
• Remove the hearing aids if you encounter any overly loud sounds.
• Do NOT use the hearing aids in explosive or oxygen-enriched atmospheres.
Otherwise, a re or explosion could occur.

8
• Check before using the hearing aids in areas where electronics or wireless devices are
restricted. This may cause interference.
• Do NOT resell the hearing aids or share them with others. They are intended for use
by a single user. Using resold or shared hearing aids may lead to infection.
• Keep the product away from re and excessive heat (e.g., from storage in direct
sunlight, near candles, or in a hot car) to avoid burns or damage to the product.
• Do NOT submerge in water, wear in the shower, or wear while participating in water
sports, e.g., swimming, water skiing, surng, etc. prolonged exposure to water may
damage the hearing aids.
• Avoid the use of the Sontro
®
Hearing Aids directly next to other electronic
equipment, which could result in decreased performance. If such use is necessary,
monitor the performance of your hearing aid system and the other equipment to ensure
they are operating normally.
• Do NOT Use accessories, components, or replacement parts other than those
provided by Soundwave Hearing could result in increased electromagnetic emissions
and decreased electromagnetic immunity, which could decrease performance.
WARNINGS

9
• If portable radio frequency communications equipment is used closer than 12 inches
(30 centimeters) from your hearing aid system, performance may decrease. If this occurs,
move away from the communications equipment.
• Your hearing aid system can be used on an aircraft, as hearing aids are exempt from the
rules applied to other personal electronic devices.
• The wireless capabilities featured in your hearing aid system are approved to operate
at a radio frequency specic to your country or region and may not be approved for use
outside your country or region. Operation during international travel may interfere with
other electronic devices; or other electronic devices may interfere with your hearing aid
system.
• Do not use an instrument, such as a cotton swab, to push the receiver or ear dome in the
ear canal. The receiver or ear dome may be placed too deep and cause damage to the
ear.
• Do not use a hearing device during X-rays, MRIs, CT scans or other similar medical
treatment to prevent damage to the hearing device.
• Check for electronic or wireless restrictions prior to using a hearing device to prevent
electrical interference to nearby equipment.

10
• Be aware that some sounds may sound different when you’re using the hearing aids.
Keep this in mind when you need to be aware of your surroundings. You should adjust
to this over time.
• Consult a hearing care professional if you experience any unusual side effects like
skin irritation, excessive accumulation of earwax, dizziness, change in your hearing, or if
you think there may be a foreign object in your ear canal.
• When adjusting the volume, turn it up gradually until you reach a comfortable level.
• Do NOT use the hearing aids or their components if any part of them is damaged,
if they emit any loud unusual noise, if you experience a warming sensation, or if you
experience loss of audio. If this happens, remove and power off the hearing aids
immediately, then contact Customer Support at [e-mail].
• Do NOT make unauthorized alterations to this product.
• If the battery leaks, do NOT allow the liquid to come in contact with the skin or eyes.
If contact is made, seek medical advice.
CAUTIONS

11
• Avoid use of the Sontro
®
Hearing Aids directly next to other electronic equipment, which
could result in decreased performance. If such use is necessary, monitor the performance
of your hearing aid system and the other equipment to ensure they are operating
normally.
• Use of accessories, components, or replacement parts other than those provided by
Soundwave Hearing could result in increased electromagnetic emissions and decreased
electromagnetic immunity, which could decrease performance.
• If portable radio frequency communications equipment is used closer than 12 inches
(30 centimeters) from your hearing aid system, performance may decrease. If this occurs,
move away from the communications equipment.
• Your hearing aid system can be used on an aircraft, as hearing aids are exempt from the
rules applied to other personal electronic devices.
• The wireless capabilities featured in your hearing aid system are approved to operate
at a radio frequency specic to your country or region and may not be approved for use
outside your country or region. Operation during international travel may interfere with
other electronic devices; or other electronic devices may interfere with your hearing aid
system.
• Do not use an instrument, such as a cotton swab, to push the receiver or ear dome in the
ear canal.The receiver or ear dome may be placed too deep and cause damage to the ear.
• Do not use a hearing device during X-rays, MRIs, CT scans or other similar medical
treatment to prevent damage to the hearing device.
• Check for electronic or wireless restrictions prior to using a hearing device to prevent
electrical interference to nearby equipment.
• To prevent damage and/or malfunction, do not modify the hearing device or replacement
parts.
General Warnings

12
Clinical Data Summary Statement
A clinical study determined the similarity between the hearing threshold estimates
provided by the standard audiogram procedure and a self-guided in-situ hearing
threshold assessment.The standard audiogram and the in-situ method produced
similar hearing threshold curve estimates for the majority of subjects and Soundwave
Hearing’s technology required less time to obtain results than standard audiometry.
There were no adverse events encountered during the study.

13
Cleaning your ears
Let’s face it, your ears make wax.
Wax build up can get in the way of hearing. Your Sontro
®
Hearing Aids
have tiny parts on them, wax will clog them up. Even if your ears appear
clean it’s a good idea to give them a quick swab before you put in your
new Sontro Hearing Aids.

14
Package Contents
Your Sontro
®
Hearing Aids are sold with the following accessories and contents:
4 size 312 batteries
Your Sontro Hearing aids are made to work with 312 batteries, please only use this size.
Your Sontro Hearing Aids have 2 receivers attached to them
Medium Right Receiver
Medium Left Receiver
Receiver Measurement Tool
2 medium Open Ear Domes are attached to your Sontro Hearing Aids
Extra Ear Domes include:
2 small Power Ear Domes
2 small Open Ear Domes
2 large Open Ear Domes
2 Tulip Ear Domes
2 Sport Locks
1 Cleaning Tool
1 Carrying Case
1 Quick Start Guide
1 Sontro Hearing Aid Model AI User Manual
1 Thank you card
1 Warranty Card
1 Happy/Not Happy Card

15
Getting to Know your Sontro
®
Hearing Aids
LR
MICROPHONE
OPEN
EAR DOME
RECEIVER
BATTERY DOOR
VOLUME
BUTTON

16
Soundwave manufactures the Sontro
®
Hearing Aids as a paired set. When
we manufacture hearing aids we program one as left, and one as right. The
hearing aid with the blue tip receiver is the left hearing aid. The hearing
aid with the red tip receiver is the right hearing aid.
It is important that you insert the left hearing aid in your left ear and
the right hearing aid in your right ear. Aside from using the color of the
recievers to identify the left and right hearing aid, holding the hearing
aids upright with control buttons facing you can also be used. The tips of
receivers will face each other, when held in the correct hand.
Please use caution when changing domes, wax guards or receivers to
keep the left and right hearing aids with the correct colored receivers.
Right and Left Hearing Aids