Soundwave SONTRO User manual

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USER MANUAL

B
CONGRATULATIONS!
Please read this User Manual before programming your Sontro Hearing Aids.
Soundwave Hearing recommends a 21-day trial period as this is, on average,
how long it takes to adjust to new sounds from your hearing aids. Hearing
new sounds may feel unusual at rst, but most people nd that they feel more
comfortable using their hearing aids after 3 weeks of use.
Get Back to Hearing, Get Back to Life with Sontro Hearing Aids.
With Sontro
®
Hearing Aids, you are back in control of the sounds around you,
thanks to intuitive self- tting software and advanced hearing technology.
Let’s get started!

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SUPPORT
For assistance or to report a problem, please contact Soundwave Hearing:
Call Customer Support at 833-367-HEAR (4327)
Monday - Friday, 8:00 a.m. - 4:30 p.m., CST
Email Customer Support at: [email protected]
24 hours a day, 7 days a week
Your satisfaction is 100% guaranteed!
If you’re not happy with your Sontro Hearing Aids , you can return them
within 45 days for a 100% refund! We’ll be sad to see you go - and we’ll
be here when you need us.
GUARANTEE

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TABLE OF CONTENTS [04.18.22]
01 Sontro
®
Hearing Aids + otoTune
®
App
02 Safety and health information
17 Battery
23 Placement
27 Ear domes
34 Receivers/Measurement Tool
37 Volume button
40 Care
44 Wax Guards
47 Sound
55 Appendix
66 Warranty

1
With Sontro Hearing Aids, you are back in control of the sounds around you,
thanks to self-tting software and advanced hearing technology.
Let’s get started!
Test your hearing in 3-minutes and customize your settings with our
intuitive otoTune app. You can download the otoTune app on your mobile
phone at the Google Play or App Store.
Android™ and Google Play are trademarks owned by Google LLC
iPhone
®
and App Store
®
are registered trademarks of Apple, Inc.

2
Intended Use
The Soundwave Hearing Sontro
®
Hearing Aids are a pair of self-tting wireless
air conduction hearing aids intended for use by individuals 18 years and older
with perceived mild to moderate hearing impairment. The devices require the
otoTune™ app to administer a hearing test to program the devices to a user’s
hearing threshold. Once complete, a user can control and customize their
devices using the app to meet their hearing needs. The device is intended
for direct-to-consumer sale and use without the assistance of a hearing care
professional.
Indications for Use
The Soundwave Hearing Sontro Hearing Aids are a pair of self-tting wireless air
conduction hearing aids intended for use by individuals 18 years and older with
perceived mild to moderate hearing impairment.
The devices require the otoTune
®
app to administer a hearing test to program
the devices to a user’s hearing threshold. Once complete, a user can control and
customize their devices using the app to meet their hearing needs. The device
is intended for direct-to-consumer sale and use without the assistance of a
hearing care professional.
Safety and Health Information

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This hearing aid will not restore normal hearing and will not prevent or improve
a hearing impairment from organic conditions.
Hearing Health Care Information
This product may help you hear better if you:
• Strain to follow conversations when others don’t, especially in noisy places
• Have trouble understanding TV
This product may not be right for you if you:
• Consistently experience feedback (whistling) of the hearing aid when you
turn up the volume to have a level that is comfortable.
• Feel the hearing aid is not providing enough amplication after retaking the
otoTune
®
app Hearing Test in a quiet setting and adjusting the volume, bass
and treble controls.
• We suggest you visit a hearing care professional who may be able to help
you select a different hearing aid to better t your hearing loss.

4
You should see a hearing health care professional if you:
• Have a visible deformity of the ear
• Have a current ear infection or history of active discharge from one or both
ears within the past 90 days.
• Have sudden or rapid progression of hearing loss within the past 90 days in
one or both ears.
• Have acute or chronic dizziness, poor dexterity, poor vision, or signicant
dementia.
• Suspect that you have signicant ear wax accumulation of a foreign object
in the ear canal. Symptoms of signicant ear wax accumulation can include
itching in your ear, a feeling of fullness in your ear, and/or reduced hearing.
• Experience pain or discomfort in the ear.
• Have a noticeable difference in hearing between ears.
• Have a sudden onset or rapid worsening of tinnitus (ringing in the ear) in
one or both ears within the past 90 days.

5
This product will not restore normal hearing and will not prevent or improve a
hearing impairment resulting from organic conditions. This product is designed
to help you make greater use of your remaining hearing ability. You should
keep in mind that it can take time to become accustomed to new sounds.
For best results, practice using the hearing aids as much as possible. In most
cases, infrequent use of hearing aids doesn’t permit you to attain full benet
from them.
The use of a hearing aid is only part of hearing habilitation and may need to be
supplemented by auditory training and instruction in lipreading.
It is a good health practice for a person with a hearing loss to have a medical
evaluation by a licensed physician (preferably a physician who specializes in
diseases of the ear). Licensed physicians who specialize in diseases of the ear
are often referred to as otolaryngologists, otologists, or otorhinolaryngologists.
The purpose of a medical evaluation is to assure that all medically treatable
conditions that may affect hearing are identied and treated.

6
Please read and keep all safety use instructions.
Only use attachments/components specied by the manufacturer
The battery provided with the product may present a risk of chemical burn if
mishandled.
Please dispose of used batteries properly, following local regulations.
When a replacement is needed, use only size 312 zinc-air batteries.
Do not use the hearing aids without the supplied ear domes attached.
This product contains magnetic material. Consult your physician on whether
this might affect your implantable device.
Important Safety Instructions