Phonak CROS P User manual

Phonak CROS P
User Guide
Phonak CROS P-R

3
Your CROS system & charger details
CROS device model
cCROS P-R
If no box is checked and you do not know the
model of your CROS device or charging accessories,
please ask your hearing care professional.
The CROS device described in this user guide
contains a built-in and non-removable rechargeable
lithium-ion battery.
The Power Pack contains a built-in and non-
removable rechargeable lithium-polymer battery.
Please also read safety information regarding
handling rechargeable CROS device (chapter 22).
CROS device model
Phonak CROS P-R
Non wireless charging accessories
Phonak Charger Case Combi
Phonak Charger BTE RIC
Phonak Mini Charger Case
Phonak Power Pack
2018
2019
2018
2016
This user guide is valid for:
* Incl. power supply and USB cable (< 3 m)
Charging accessories
cCharger Case Combi*
cCharger BTE RIC*
cMini Charger Case*
cPower Pack
Earpieces
cDome
cSlimTip
cCROS Tip

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Your CROS device and chargers have been developed by
Phonak — a world leader in hearing solutions based in
Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your CROS device.
Training is not required for handling of this device.
A hearing care professional will help set up this CROS
device according to your individual preferences during
the tting consultation.
For more information regarding features, benets, set
up, use, maintenance or repair of your CROS device
and accessories, please contact your hearing care
professional or the manufacturer representative.
Additional information can be found in the datasheet
of your product.
Phonak — life is on
www.phonak-us.com

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Contents
Your CROS device and charger
1. Quick guide
2. Parts of the CROS device & charger
Using the charger
3. Preparing the charger
4. Charging the CROS device
Using the CROS device
5. Left & right CROS device markings
6. Putting on the CROS device
7. Removing the CROS device
8. Multi-function button
9. Connectivity overview
10. On/O
11. Tap Control
12. Initial pairing
13. Phone calls
14. Flight mode
15. Rebooting your CROS device
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10
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16
25
26
27
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29
30
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34
39
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Further information
16. Operating, transport and storage conditions
17. Care and maintenance
18. Exchanging the earpiece from the tube
19. Service and warranty
20. Compliance information
21. Information and description of symbols
22. Troubleshooting
23. Important safety information
24. For the US market only, complies with the
FDA regulations
43
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48
50
52
60
66
70
85

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1. Quick guide
Left & right CROS device markings
Charging your CROS device
Blue marking for left side.
Red marking for right side.
After placing your CROS device
in the charger, the indicator
light will show the charging
state of the battery until the
CROS device is fully charged.
When fully charged the
indicator light will be
constantly on, i.e. solid
green light.
Multi-function button with indicator light
The button has several functions. It
functions as an on/o switch, a volume
control in the absence of wireless
transmission of sound from the CROS
device to the hearing aid, a balance
control when there is a wireless
transmission of sound from the CROS device to the hearing
aid and/or a program change depending on the hearing aid
programming. This is indicated in your individual instructions.
Phone calls: If paired with a Bluetooth® enabled phone,
a short press will accept and a long press will reject an
incoming call.
On/O: Firmly press the lower part of the button for
3 seconds until the indicator light blinks.
On: indicator light is solid green
O: indicator light is solid red
Enter ight mode: When device is o, press the lower
part of the button for 7 seconds until the solid orange
light appears. Then release the button.
Before using your CROS device for the rst time, it is
recommended to charge it for 3 hours.

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2. Parts of the CROS device & charger
The following pictures show the CROS device model and
charger accessories described in this user guide. You can
identify your personal models by checking “Your CROS
device & charger details” on page 3.
Possible earpieces
CROS P-R
Charging contacts
Anchor (optional) Speaker dummy
(without earpiece attached)
Multi-function button with built-in indicator light
Tube
Phonak CROS P device + Phonak hearing aid =
Phonak CROS system
The Phonak CROS device is an application for unaidable
hearing loss on one side. It is placed on the impaired ear
and wirelessly transmits sound to the Phonak hearing aid
on the other ear.
Phonak CROS P only works in connection with
a Phonak Audéo™ P hearing aid as the receiver
CROS TIPSlimTipDome

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Space for earpieces
Space for drying
capsule (cover open)
Drying capsule
(optional)
CROS system charging inserts with left/right indicators
Space for drying capsule
(cover closed)
Charger Case Combi Charger Case Combi with optional Power Pack
Charger Case Combi
Indicator light for power
micro-USB connection
to external power supply
micro-USB connection to external power supply
Power Pack
Indicator light for battery status
and external power
Battery check button
Power Pack lock and release

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Mini Charger Case
USB-C connection
to external power supply
Indicator light for power
CROS system charging inserts
with left/right indicators
USB cable (< 3 m) Power supply
External power supply
3. Preparing the charger
a) Plug the larger end of the charging cable into the power
supply.
b)Plug the smaller end into the USB port on the charger.
c) Plug the power supply into a power outlet.
d)The indicator light is green when the charger
is connected to the power supply.
Connecting the power supply
ab
d
c
b
d
Power supply specications
Power supply input voltage 100-240 VAC, 50/60 Hz,
current 0.25 A
Power supply output voltage 5 VDC +/-10%, current 1 A
Charger specications
Charger input voltage 5 VDC +/-10%, current 500 mA
USB cable specications 5 V min. 1 A, USB-A to USB-C,
maximum length 3 m

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4. Charging the CROS system
Low power: You will hear two beeps in the hearing
aid when the battery is low. You will have
approximately 60 minutes before you have to
charge the CROS system (this can vary, depending
on the hearing aid or CROS device settings).
The CROS device contains a built-in and
non-removable rechargeable lithium-ion battery.
Before using your CROS system for the rst time,
it is recommended to charge it for 3 hours.
The CROS system must be dry before charging,
see chapter 16.
Please ensure to charge and use the CROS system
within operating temperature range: +5° to +40°
Celsius (41° to 104° Fahrenheit).
4.1 Using the Charger Case Combi or Mini Charger
Case
Please refer to chapter 3 for how to set up the charger.
1.
Insert the CROS system into the charging inserts. Make
sure the left and right markings on the CROS device
and the hearing aid match the left (blue) and right (red)
indicators next to the charging inserts. The CROS system
will automatically be switched o when inserted into
the charger.

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2.
The indicator light will show the charging state of the
battery until the CROS system is fully charged. When fully
charged the indicator light will remain on, i.e. solid
green light.
The charging process will automatically stop when the
batteries are fully charged, so the CROS system can be
safely left in the charger. It can take up to 3 hours to
charge the CROS system. The charger cover can be closed
while charging.
Charging times
Indicator light Charging state Approx. charging times
0 – 10%
11 – 80%
30 min (30%)
60 min (50%)
90 min (80%)
81 – 99%
100% 3 h

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Turn o your hearing aid and CROS device before
inserting it in the disconnected charger to store it.
3.
Remove the CROS system from the charging inserts by
1. pulling the CROS device and the hearing aid gently
toward yourself and
2. lifting them out of the charger.
Do not hold the tubes to remove the CROS device
from the charger as this can damage the tubes.
The CROS system switches on automatically when
removed from the charger. The indicator light starts
blinking. The solid green light indicates the CROS device
and the hearing aid are ready.
If you unplug the charger while the CROS system is
charging inside, please make sure to turn o both the
CROS device and the hearing aid to prevent discharge.

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1
2
2
1
4.2 Using the optional Power Pack
Note: The Power Pack is only compatible with the Charger Case Combi.
1.
Attach the Power Pack to the
bottom of the Charger Case
Combi and lock it.
2.
Plug in the micro-USB and connect to an external power
supply. The Power Pack and CROS system will be charged
at the same time. While connected to an external power
supply, the Power Pack indicator light will show the
current battery charge status of the Power Pack.
Before using Power Pack for the rst time, it is
recommended to charge it for 3 hours.
The Power Pack contains a built-in and non-
removable rechargeable lithium-polymer battery.

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3.
To check the remaining battery capacity of the Power
Pack, press the battery check push button. The indicator
lights will show the status.
Power Pack lock and release
Indicator light battery
status:
•0%-29%
•• 30%-59%
••• 60%-100%
micro-USB connection to external power source
Battery check push button
Please ensure to charge the Power Pack within
operating temperature range: +5° to +40° Celsius
(41° to 104° Fahrenheit)
5. Left & right CROS device markings
There is a red or blue marking on the back of the CROS
device and on the speaker dummy. This will tell you if
the CROS device is meant to be worn on the left or the
right ear.
Blue marking
for left side.
Red marking
for right side.

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6. Putting on the CROS device
1.
Place the CROS device behind
your ear.
2.
Insert the earpiece into your
ear canal.
7. Removing the CROS device
Pull on the bend of the tube
and remove the CROS device
from behind the ear.
3.
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.

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8. Multi-function button
It functions as an on/o
switch, a volume control in
the absence of wireless
transmission of sound from
the CROS device to the
hearing aid, a balance control
when there is a wireless
transmission of sound from
the CROS device to the
hearing aid and/or a program
The multi-function button has several functions.
If the CROS system is paired with a Bluetooth enabled
phone, a short press on the upper or the lower part of the
button will accept an incoming call and a long press will
reject an incoming call — refer to chapter 12.
9. Connectivity overview
The illustration below shows the connectivity options
available for your CROS system.
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Roger wireless microphones can be connected to your CROS system as well.
Bluetooth enabled
device, e.g. cell
phone
TV Connector connected to TV*
Roger**
change depending on the CROS device programming. This
is indicated in your individual “CROS device or hearing aid
instructions.” Please ask your hearing care professional
for a printout.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
and any use of such marks by Sonova AG is under license.

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Tap Control is only available for models Audéo P90 and
Audéo P70.
If they are part of the CROS system, the Tap Control
functions are described in the hearing aid user guide.
11. Tap Control10. On/O
Switch on CROS device
The CROS device is congured
to switch on automatically
when removed from the
charger. If this function is not
congured, rmly press and
hold the lower part of the
button for 3 seconds until the
indicator light blinks. Wait until the solid green light
indicates the CROS device is ready.
Switch o CROS device
When you switch on the CROS device you might
hear a start-up melody on the hearing aid side
Press and hold the lower part of button for 3 seconds
until the solid red light indicates the hearing is o.
Blinking green CROS device is switching on
Solid red for 2 seconds CROS device is switching o

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For more information about pairing instructions for
Bluetooth wireless technology, specic to some of
the most popular phone manufacturers, go to:
https://www.phonak.com/com/en/support.html
3.
Your device shows a list of Bluetooth enabled devices.
Select the hearing aid from the list to pair the CROS
system with the device. A beep conrms successful
pairing.
12.2 Connecting to the device
The connection will be maintained as long as the
device remains ON and within range.
Your CROS system can be connected to one device
at a time and paired to up to eight devices.
After your CROS system has been paired to your device, it
will automatically connect again when switched on.
12.1 Initial pairing to a Bluetooth enabled device
It is only necessary to perform the pairing
procedure once with each device featuring
Bluetooth wireless technology. After the initial
pairing, your CROS system will connect
automatically to the device. The Initial pairing
process can take up to 2 minutes.
1.
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.
2.
Switch on both the hearing aid and
the CROSdevice. You now have
3 minutes to pair your CROS system
with your device.
12. Initial pairing

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13.1 Making a call
Enter the phone number and press the dial button.
You will hear the dialing tone through your hearing aid.
Your voice is picked up by the hearing aid microphones
and transmitted to the phone.
13. Phone calls
Your CROS system connects directly with Bluetooth
enabled phones. When paired and connected to your
phone, you will hear the caller’s voice directly in your
hearing aid. Your voice is picked up by the hearing aid
microphones and transmitted to the phone.
Caller’s voice
Your voice
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

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13.3 Ending a call
A call can be ended by tapping the top of your ear twice
(only available for models P90 and P70), a long press on
the upper or lower part of the multi-function button on
the hearing aid or CROS device (more than 2 seconds) or
directly on your phone.
long press
> 2 sec
tap ear
twice
13.2 Accepting a call
When receiving a call, a calling notication will be heard
in the hearing aid.
The call can be accepted by tapping the top of your ear
twice (only available for models P90 and P70), a short
press on the upper or lower part of the multi-function
button on the hearing aid or CROS device (less than
2 seconds) or directly on your phone.
short press
< 2 sec
tap ear
twice

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14. Flight mode
Your CROS system operates in the 2.4 GHz – 2.48 GHz
frequency range. When ying some operators require all
devices to be switched into ight mode. Entering ight
mode will not disable normal hearing aid functionality,
and will only disable the Bluetooth connectivity functions,
including the wireless transmission of sound from the
CROS device to the hearing aid on the other ear.
13.4 Rejecting a call
An incoming call can be rejected by a long press on the
upper or lower part of the multi-function button on the
hearing aid or CROS device (more than 2 seconds) or
directly on your phone.
long press
> 2 sec