Widex Senso Diva SD-19M User manual

User’s instructions
The Senso Diva Series
SD-19M
Behind-the-ear

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Contents
YournewSensoDiva...............................4
SensoDiva.......................................6
Thebattery ......................................7
Batterytype ...................................7
Insertingthebattery .............................7
Changingthebattery ............................9
Turning the hearing aid on and off . . . . . . . . . . . . . . . . . . . 11
Left/right identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Placing Senso Diva on/in the ear . . . . . . . . . . . . . . . . . . . . 13
RemovingSensoDiva .............................15
Automatic adjustment of loudness . . . . . . . . . . . . . . . . . . . 16
Finetuningloudness ..............................17
Listeningprograms ...............................18
Listeningprograms: ............................19
Switching between the listening programs . . . . . . . . . . . 20
KeepingSensoDivaclean ..........................22
Cleaningaccessories ............................22
Thehearingaid ...............................23
Theearmold ..................................24
Getting used to the hearing aid . . . . . . . . . . . . . . . . . . . . . . 26
Thereisonlyoneway...........................26
Beginning to use the hearing aid . . . . . . . . . . . . . . . . . . 27
Caringforyourhearingaid .........................28
Goodadvice.....................................30
Accessories .....................................32
FMsystems ..................................32
Audioinput ..................................33
Incaseofmalfunction .............................34
Your hearing aid, earmold, cleaning accessories and
the like may not look exactly the same as in these user’s
instructions. We furthermore reserve the right to make
any changes considered necessary.
Hearing aids and their accessories should
not be disposed of with normal household
waste. Please consult your national Widex
distributor for advice on how to dispose of
your hearing aid.

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Your new Senso Diva
Widex has been developing and manufacturing high
quality hearing aids since 1956. In Senso Diva we
have utilized the latest advancements in digital
technology and created a hearing aid with innovat-
ive and sophisticated solutions that make the most
of your hearing ability and help ensure optimum
communication.
A. Senso Diva without a volume control
B. Senso Diva with a volume control
Senso Diva gives you the clearest and most comfor-
table sound possible and automatically adjusts loud-
ness according to your listening environment.
Through a continuous analysis of the incoming
sounds, Senso Diva is able to reduce noise and en-
hance speech. Senso Diva also allows enhancement
of the sounds of a specific person or sound source by
attenuating noise coming from behind you - you
just have to turn your head in the direction of that
person or sound source. Senso Diva is able to effec-
tively reduce any feedback whistling – an otherwise
common complaint of hearing aid users. In addition
to the traditional listening programs, Senso Diva
may be equipped with a music program specially
optimized for listening to music.
To get full satisfaction from the quality and the per-
formance we have built into your Senso Diva hear-
ing aid, please read and follow the instructions care-
fully. We hope you will be pleased with your new
Senso Diva hearing aid. Happy listening!

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Senso Diva
1. Microphone openings, where the sound enters
the hearing aid.
2. Volume control is available in some Senso Diva
models. It makes it possible to fine tune the
automatically adjusted loudness.
3. Program switch, which allows you to choose
among different listening programs.
4. On/off switch.
5. Battery drawer with a nail grip for easy open-
ing.
6. Earhook – non-detachable.
7. Plastic tubing.
8. Earmold.
9. Sound outlet.
10. Relief vent.
1.
2.
3.
4.
5.
6.
7.
8. 9.
10.
The battery
Battery type
The recommended battery type for your Senso Diva
is:
Zinc Air battery type 13
Please note the expiration date on the battery pack.
To ensure proper battery function, do not use bat-
teries past the expiration date. Because they are Zinc
Air type batteries, they need air to work. Therefore,
do not remove the adhesive tab until just before in-
serting the battery in the hearing aid. Once the tab
has been removed, the battery will start functioning
after a few seconds. The lifetime of the battery de-
pends on a number of factors, such as the setting of
your hearing aid, how many hours you use it daily
and the listening environments in which you use it.
Inserting the battery
Before inserting a new battery in
your hearing aid, remember to re-
move the adhesive tab. Do not use
batteries on which there is a sticky
residue from the tab or other unwanted substance as
this can block the battery airholes.

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Push the nail grip downwards to
swing open the battery drawer.
The nail grip is located on the
opposite side of the on/off switch
at the bottom of the hearing aid.
The plus (+) sign of the battery must face upwards.
If the battery drawer does not close easily, the bat-
tery is incorrectly inserted.
Changing the battery
If you hear four rapid beep-tones while wearing
your hearing aid, it is an indication that the battery
is nearly exhausted. Once the battery is totally ex-
hausted, the hearing aid will be completely silent.
Exactly how long the hearing aid will function after
the beep-tones varies from one case to another. We
recommend that you always have a spare battery
with you.
The rate at which a battery loses power is depen-
dent upon the circumstances under which the bat-
tery is used. In some circumstances, the battery can
drain so suddenly that the beep-tones for low bat-
tery warning will only be partially produced or not
be produced at all.
Never leave an exhausted battery in the hearing aid.
Exhausted batteries may leak, which could damage
the hearing aid. When changing batteries, it is a
good idea to hold the hearing aid over a table or a
carpet, in case you drop the hearing aid or battery.

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The hearing aid can be provided
with a battery drawer lock, if re-
quired. This is a particularly good
idea if the hearing aid is worn by
a child. A special tool for opening
the lock will be included when
ordering the lock (see the draw-
ing).
You open the lock by push-
ing it to the right and then
downward with the tool in
one movement as illustrat-
ed.
Turning the hearing aid on and off
The battery drawer is placed
at the bottom of the hearing
aid. The battery drawer also
functions as the on/off switch.
The hearing aid is turned on
when the switch is pushed up-
wards, and off when the switch
is pushed downwards as illus-
trated.
The word “OFF” is clearly
visible on the switch when the
hearing aid is turned off.
Please remember to switch the hearing aid off when
it is not in use. Remove the battery if the hearing aid
will not be used again soon.

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Left/right identification
If you wear hearing aids on
both ears, your hearing
healthcare professional can
put color indicators on your
hearing aids so you can easily
see which is for the left ear
and which is for the right ear
(red mark = right and blue
mark = left).
Placing Senso Diva on/in the ear
Insert a battery in your hearing aid. We recommend
that you turn off the hearing aid before placing it on
the ear. First insert the earmold in the ear canal
while holding the lower part of the tubing. It may
also be helpful to gently pull the outer ear back-
wards and upwards with the opposite hand.

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Once the earmold has been inserted, you place the
hearing aid behind the ear, so that the hook rests
comfortably on the ear, close to your head. When
the hearing aid is in its correct position, turn on the
hearing aid.
Removing Senso Diva
First remove the hearing aid from its position be-
hind the ear. Carefully pull the earmold out of the
ear canal, while holding the lower part of the tubing.
If it is difficult, it may help to try to move the ear-
mold carefully from side to side while pulling it out.
It may also help to pull the outer ear backwards and
upwards with the opposite hand.

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Automatic adjustment of loudness
Senso Diva adjusts loudness automatically in accor-
dance with your sound environment. Several thou-
sand times per second, Senso Diva analyzes the sur-
roundings and tailors its sound accordingly. With
Senso Diva you do not have to think about adjusting
the volume – it happens quite automatically.
Important: If the volume in your hearing aid is too
loud or too weak, or if the reproduced sounds are
distorted, or you would like any further information,
consult the hearing healthcare professional where
you received your hearing aid.
Fine tuning loudness
Your hearing aid may be pro-
vided with a volume control,
shaped like a small lever. Push
the lever upwards to raise the
automatically set volume.
Push the lever downwards to
lower the volume. Use short
touches for minor corrections
of the volume. Faster adjustments are obtained by
keeping the lever pressed for some seconds.
When you raise the volume, you will hear a beep-
tone for each step the volume is raised. When you
lower the volume, you will hear a deeper beep-tone
for each step the volume is lowered. When the max-
imum or minimum adjustment level is reached, a
steady tone will sound until you release the lever.
Any adjustment of the automatic volume setting
will be cancelled when your hearing aid is turned
off.

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Listening programs
Your Senso Diva may be equipped with a number of
listening programs optimized for different listening
situations. Your hearing healthcare professional can
help you select the programs that are of use to you
and make them available on the hearing aid pro-
gram switch. If your needs change over time, the
combination of listening programs can be changed.
In these user’s instructions, the hearing healthcare
professional can list the listening programs that are
available in your hearing aid (see page 20).
Listening programs:
M: “M” stands for Microphone and is the standard
setting. It is the listening program for ordinary lis-
tening situations.
M+T: “M+T” stands for a combination of micro-
phone and telecoil (M+T). If you activate “M+T”
you can listen to the source of sound and still hear
the surrounding sounds.
T: “T” stands for Telecoil. The telecoil can only be
used where a loop system is installed. Activating the
telecoil will enable you to listen to the source of
sound while excluding surrounding sounds.
Music: The music program is optimized for listen-
ing to music. The music program is not available in
all Senso Diva models.

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Switching between the
listening programs
Switch between the pro-
grams by using the switch
on the back of the hearing
aid, just above the battery
drawer. Each time you
switch to another pro-
gram, you will hear beep-
tones.The number of beeps tells you which program
you are in; one beep-tone for program 1, two beep-
tones for program 2, three beep-tones for program 3
and four beep-tones for program 4. Please note that
if, for example, you only have 3 programs, program
3 will be followed by program 1 as you switch pro-
grams.
Listening programs
Program Chosen
programs: Application:
1.
2.
3.
4.

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Keeping Senso Diva clean
Cleaning accessories
The following accessories are available for your
hearing aid:
A. Battery magnet to facilitate insertion of the
battery into the battery drawer.
B. Wax removing tool for cleaning the relief vent
opening.
C. Soft cloth for drying and cleaning the hearing
aid.
Additional supplies of accessories can be acquired
from the hearing healthcare professional where you
received your hearing aid.
A. B. C.
The hearing aid
Never wash your hearing
aid with water, cleaning so-
lutions or other liquids. In-
stead, clean your hearing
aid with a dry soft cloth af-
ter use.
When the hearing aid is not in use, it is a good idea
to leave the battery drawer open, so as to ventilate
the hearing aid and allow it to dry.

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The earmold
Make sure that your ear-
mold is clean and free of
earwax and moisture. If
it is plugged, clear the
opening with a wax re-
moving tool.
Disconnect the plastic tubing
from the hook of the hearing aid
at least once a week and wash
the earmold in lukewarm water.
Rinse the earmold thoroughly
and allow it to dry overnight.
If there is still moisture
in the earmold the next
time you want to use the
hearing aid, use a small
blower or the like to blow
it dry. Never use alcohol or other cleaning solutions
to clean your earmold.
Make sure the earmold and tubing are clean and
dry before you use it again with the hearing aid.
If your earmold tubing becomes slack, stiff, yellow
or cracked, it should be replaced. Consult with your
hearing healthcare professional.

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Getting used to the hearing aid
There is only one way
Whether you are an experienced or a new user, only
consistent and determined daily practice will give
you the maximum results from your hearing aid.
There are no short cuts.
Your hearing aid does not restore normal hearing,
but it will make it much easier for you to hear and
understand what other people are saying and to en-
joy many other sounds. So, don’t give up. The learn-
ing process will take time, but millions of experi-
enced users can testify that the results are worth the
effort.
Beginning to use the hearing aid
When you wear a hearing aid for the first time, you
will hear sounds that you may not have heard for
years. It takes time to get used to hearing so many
ordinary sounds again, but with practice and pa-
tience these sounds will become a part of your com-
fortable world of sounds.
Start wearing your new hearing aid in familiar and
quiet surroundings. Focus on the various types of
background sounds such as a ticking clock, the tele-
phone bell, clinking of dishes. Try to identify and
localise the sounds you are not accustomed to hear-
ing.
Once you are comfortable hearing sounds in your
surroundings, you can begin wearing your hearing
aid during conversations with a person you know
well.
Gradually you will become better able to participate
in conversations with several people at a time.

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Caring for your hearing aid
With proper care, your hearing aid will give you
years of reliable service. Here are some things you
can do to prolong the life of your hearing aid:
• Treat your hearing aid as the valuable object it
is: with care. Keep it in its case in a cool, dry
location where it cannot be reached by children
or pets.
• Switch your hearing aid off when it is not in
use. Should you not use it for a day or more,
take out the battery to avoid battery leakage.
• Never expose it to extreme temperatures or
high humidity. Use care to dry the hearing aid
and earmold thoroughly after heavy perspira-
tion (e.g. such as that which may occur with
intense activity level in certain sports).
• Do not wear your hearing aid in the shower or
swimming, or when using a hair dryer, hair
spray, or other sprays. Use care when applying
topical lotions such as suntanning oils or sun-
screens.
• Never try to open or repair the hearing aid
yourself.
• Do not wear your hearing aid during x-ray,
MR scans, CT scans, short-wave diathermy, or
similar radiation treatments. Some types of
radiation can damage your hearing aid. Other
types of radiation from, for example, room
surveillance equipment, burglar alarms, and
cellular telephones, are weaker and will not
damage your hearing aid; however, you may
hear interference noise
• Widex hearing aids are not certified for use in
mines or other areas with explosive gases.

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Good advice
• The use of hearing aids increases the risk of
accumulation of earwax. Contact your ENT
doctor/physician if you suspect that a plug of
earwax has accumulated in your ear. Earwax
may not only reduce your own hearing but also
the effect of the hearing aid considerably. It is a
good idea to ask your physician to clean your
ears a couple of times a year.
• Please be sure to keep your hearing aid and its
accessories out of the reach of children, who
might place them in their mouths. Also keep
batteries out of children’s reach and discard
used batteries carefully. Do not change batter-
ies in front of children or let them see where
you keep your supply.
• Never put a battery in your mouth for any rea-
son as you may risk swallowing it. In case of
ingestion, contact your physician immediately
and the 24 Hour National Button Battery In-
gestion Hotline at: [phone]
• The hearing aid is made of modern non-aller-
genic materials. Still, in rare cases skin irrita-
tion can occur. If you notice skin irritation in or
around your ear or ear canal, contact your hear-
ing healthcare professional.
• Please be aware that the use of any type of ear-
mold may involve a slightly increased risk of
infection in the ear canal. An infection can
arise as a result of inadequate ventilation of the
ear or scratches in the ear canal caused by the
earmold. Therefore, we recommend that you
take out your earmold at night to allow the ear
canal to be ventilated. Make sure that you clean
and inspect your earmold as required. If an in-
fection occurs it is a good idea to clean your
earmold with a disinfecting tissue or the like.
Do not under any circumstances use alco-hol,
chlorine or similar substances to clean your
earmold.

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Accessories
FM systems
The FM system from Widex can be used as an ac-
cessory to Senso Diva. The FM system makes it
easier to understand speech in difficult listening
situations.
The FM system consists of a
small radio transmitter placed
near the speaker and a small radio
receiver clicked onto Senso Diva
via an audio/FM shoe. When us-
ing this system you can hear
speech clearly at a distance of up
to approximately 50 feet or more.
As the sys-tem is wireless both
the listener and the speaker have
full freedom of movement within
the specified range.
For further information on the
FM system from Widex please
contact your hearing healthcare
professional.
Audio input
Your Senso Diva can be furnished
with an audio shoe. This allows
direct connection to different
kinds of accessories (radio, TV,
FM systems, CROS and Bi-
CROS). C o n s u l t
your hearing healthcare
professional on the use
of audio in-put.
Important: If the hearing aid is connected to an ac-
cessory which requires use of an electric outlet, this
accessory must meet the safety requirements stated
in IEC (international) or UL safety standards.
Do not connect the hearing aid to sockets that are
labelled with one or more of the following symbols:

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In case of malfunction
The following pages include some quick advice to
follow if you experience problems. Before contact-
ing your hearing healthcare professional, please fol-
low the advice below:
If the hearing aid is dead, it could be because:
• The instrument is not turned on. Make sure the
battery drawer, which functions as the on/off
switch, is pushed all the way upwards and that
the word “OFF” is not visible on the switch.
• The battery is dead or does not work. Insert a new
battery. Make sure the battery is placed cor-
rectly and that the battery drawer is closed cor-
rectly.
• The sound outlet of the earmold is blocked.
Blockage of the sound outlet of an earmold is
often caused by earwax. Clean the blocked
sound outlet.
If the hearing aid volume is not powerful enough,
it could be because:
• The battery is nearly exhausted. Insert a new bat-
tery. Make sure the battery is placed correctly
and that the battery drawer is closed correctly.
• The sound outlet of the earmold is blocked. Block-
age of the sound outlet of an earmold is often
caused by earwax. Clean the blocked sound
outlet.
• Your ear is blocked by earwax. Contact your
ENT doctor/physician.
• Your hearing may have changed. Contact your
hearing healthcare professional.
• Your earmold no longer fits your ear. Contact your
hearing healthcare professional.

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If the hearing aid whistles continuously, it could
be because:
• Your ear is blocked by earwax. Contact your
ENT doctor/physician.
• The tubing is broken. Contact your hearing care
professional regarding replacement.
• The tubing is yellow and stiff. Contact your
hearing care professional regarding replace-
ment.
• The tubing often comes off the earmold or hearing
aid hook. Contact your hearing care professional
regarding replacement.
• The hook or elbow is cracked. Contact your hear-
ing healthcare professional.
If the hearing aid performs intermittently, it
could be because:
• The on/off switch is dirty. Push the switch back
and forth a couple of times.

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