Star Trac E-TRe User manual

Service Menu
STAR TRAC FITNESS 1 of 8 637-1414 Rev: A
TV Setup and Troubleshooting
E-TRe & E-TRxe
The following procedure will guide you through the Channel Scan of the Embedded E-TRe and E-TRxe treadmills.
Step 1 Start on the default screen (Fig. 1).
Fig. 1
Step 2 Press and hold the VOL ‘+’ key and the CH ‘+’ key and the number ‘3’
key on the keyboard at the same time to enter the Service Menu (Fig.
2).
Fig. 2
VOL
CH
Step 3 Press the number ‘5’ key on the keyboard or touch “Calibration And
Setup”.

Service Menu
STAR TRAC FITNESS 2 of 8 637-1414 Rev: A
Step 4 Enter the Password “2 1 8” and press ‘OK’ (Fig. 3).
Fig. 3
Step 5 Press the number ‘6’ key on the keyboard or touch “TV Set Up”
(Fig.4).
Fig. 4

Service Menu
STAR TRAC FITNESS 3 of 8 637-1414 Rev: A
Once in the TV Setup menu, there will be six options (Fig. 5).
Fig. 5

Service Menu
STAR TRAC FITNESS 4 of 8 637-1414 Rev: A
Channel Scan
Channel Scan is used to find channels for a specific standard and frequency range (Fig. 6).
Fig. 6
A. Choose the county’s standard for TV broadcastings.
B. Choose the frequencies to be scanned in that standard.
C. Choose to scan only analog, digital or both types of signals.
D. The number of channels scanned will be displayed here. Once completed, this will show “Channel Scan
Completed” (Fig. 7).
Fig. 7
E. These start or stop the channel scan process. If the scanning process is stopped before completion, it will not
save any channels found thus far.
Note: The channel scan can take between 15 minutes to 1 hour (depending on the number of frequencies
available for scanning.

Service Menu
STAR TRAC FITNESS 5 of 8 637-1414 Rev: A
Channel Maintenance
Channel Maintenance allows you to hide channels, re-number channels and adjust audio gain levels.
Fig. 8
A. Tap on a number to choose a channel.
B. Desired Number allows the current number to be changed to another number.
C. If an undesired show was captured during the channel scan, it can be removed from the lineup by tapping the NO
circle. Tap YES to keep it in the lineup.
D. A preview of the current channel will be displayed here.
E. Sometimes the analog channels may not be as loud as the digital channels or vice-versa. These two sliders allow
adjustment of the gain for both types of audio.
Remove TV Config Files
Remove TV configuration allows you to clear all TV settings in the event the TV configuration becomes corrupted.

Service Menu
STAR TRAC FITNESS 6 of 8 637-1414 Rev: A
Manual Channel Config
Manual Channel Configuration allows you to manually configure the frequency of each channel.
Note: Manual configuration will clear all the settings of previously scanned channels. Also the manual channel
configuration only works for analog TV.
Fig. 9
A. Choose the standard (Norm) for the country that the machine is in.
B. Tap on the frequency column of each channel and key in the desired frequency for that channel.
C. A preview of the current channel will be displayed here.
Export TV Config and Import TV Config
Allows you to export the channel scan information from one TV and import it to another.
1. Connect a USB drive into the port on the center console (Fig. 10).
Fig. 10

Service Menu
STAR TRAC FITNESS 7 of 8 637-1414 Rev: A
2. Wait until the USB source is recognized by the system. The USB icon will come on (Fig. 11).
Fig. 11
3. From the TV Setup screen, select Export TV Config. A prompt will say that the files successfully exported.
4. Remove the USB drive and insert it into the center console of the next unit.
5. Wait until the USB source is recognized by the system.
6. From the TV Setup screen, select Import TV Config. A prompt will say that the files have been successfully
imported.
7. Test TV function.
Troubleshooting
This document contains the follow troubleshooting instructions:
•TV icon is inactive after a channel scan/ no channels found
•No channel scan options
•Cable/Signal Requirement and Issues

Service Menu
STAR TRAC FITNESS 8 of 8 637-1414 Rev: A
Make sure the coax cable is firmly connected
to the wall outlet and the bottom of the unit.
Also check the internal coax cable in the unit.
Make sure it’s firmly attached to both couplers.
Coax is firmly
connected?
Tighten the connections of
the coax cable. Tighten
both the external and
internal coax cable
connections in the unit.
Then perform a channel
scan.
No TV Icon active
and channels
present?
Issue is resolved.
Yes
Bypass the coax
cable in the unit.
Bypassing the
Coax Cable in the
Unit
(637-1413)
Yes
TV Icon is Inactive After a Channel Scan
If available, find a
nearby unit with
with a known good
cable feed.
Is a nearby unit
available? Yes Swap coax cables
between suspect
and good unit.
Use a Known
Good Coax
Cable Source
(637-1412)
Contact Star Trac Technical
Service Screen A = Inactive Icon
Screen B = Active Icon
Result 1
Screen A still has inactive
TV icon and screen B has
an active TV icon.
Yes
Result 2
Screen A has an
active TV icon but
screen B has an
inactive icon.
No
The screen is good.
Replace the coax cable.
It’s possible that the coax
cable from the wall to the
unit is the cause.
Issue is with the
feed** and not the
PVS No
Issue is resolved.
Yes
Find another TV or
screen to test the
feed from the wall.
No
Does 2nd TV
find channels?
** Consult with your facility’s Audio/Visual expert or your cable/ satellite provider.
No
Perform a Channel
Scan
TV Icon active
and channels
present?
Replace the coax
cable inside the unit. Yes
No
Perform a Channel
Scan on both
units.
When the TV icon is inactive (grayed out) after a channel scan, no channels were found and the TV option is disabled. If channels were found the icon is
active. When the icon is touched, the TV will show on the screen.
Perform a Channel
Scan
TV Icon active
and channels
present?
Yes
No

Troubleshooting
STAR TRAC FITNESS 1 of 2 637-1413 Rev: A
Bypass the Coax Cable in the Unit
Embedded Touch Screens
When troubleshooting an Embedded Touch Screen issue such as:
•The TV icon is grayed out (no channels picked up during channel scan)
•Some channels missing after channel scan
Bypassing the coax cable inside the cardio machine may be necessary. This is for troubleshooting purposes only.
This bulletin is used with the flow chart for the symptoms listed above.
1. Remove the back plastic housing of the display (Fig. 1).
Fig.1
2. Disconnect the coax cable going into the screen (Fig. 2) and disconnect the coax cable going into the bottom of
the treadmill (Fig. 3).
Fig. 2
Fig. 3

Troubleshooting
STAR TRAC FITNESS 2 of 2 637-1413 Rev: A
3. Transfer the ‘quick connect’ from the internal cable to the external cable (Fig. 4).
Fig. 4
4. Connect the coax cable from the wall directly into the back of the screen (Fig. 5).
Fig. 5
Return to the flow chart.

Troubleshooting
STAR TRAC FITNESS 1 of 1 637-1412 Rev: A
Use a Known Good Cable Source
Embedded Touch Screens
When troubleshooting a TV issue such as:
•TV icon is grayed out/no channels found after channel scan
•Poor picture quality
•Some channels missing after channel scan
Testing with a known good coax cable source will expedite the troubleshooting process.
This bulletin is used with the flow chart for the symptoms listed above
Find a nearby unit that has good picture quality (if available) and plug the ‘good’ cable directly into the ‘suspect’ screen (A)
and the ‘suspect’ cable into the good screen (B).
Before
After
Return to the flow chart to continue.

Troubleshooting
STAR TRAC FITNESS 1 of 3 637-1344 Rev: B
No Channel Scan Options
All Embedded Screen Products (Version 1 only)
Symptom: The TV functions on an Embedded Screen product will no longer work. While going into the Service Menu to
perform a channel scan, there are no options available to choose (Fig. 1).
Fig. 1
This occurs when the tuner card in the embedded screen has become loose and is not making proper contact with the
motherboard.
To resolve this, remove the embedded screen* completely from the machine, then remove the sheet metal from the back
of the screen (Fig. 2).
Note: This applies to version 1 embedded touch screens only. DO NOT open the sheet metal back from version 2
screens. This will void the warranty on the screen.
Fig. 2
*Embedded Screen refers to the complete assembly including plastics. There is no need to remove the computer touch screen alone.

Troubleshooting
STAR TRAC FITNESS 2 of 3 637-1344 Rev: B
Once the sheet metal is removed, the tuner card is exposed (Fig. 3).
Fig. 3
Check the tuner card. Ensure that it is seated completely into the slot. Gently push the card to reseat it completely. There
should not be any of the tuner card’s contacts showing (Fig. 4)
Fig. 4

Troubleshooting
STAR TRAC FITNESS 3 of 3 637-1344 Rev: B
Once the card is seated, verify that the two Phillips screws are firmly secure. Do not over tension the screws (Fig. 5)
Fig. 5
Reinstall the sheet metal cover and embedded screen back on the machine. Be careful, do not pinch any cables while
reinstalling. Boot up the machine and enter the Service Menu to perform the channel scan.

Troubleshooting
STAR TRAC FITNESS 1 of 4 637-1415 Rev: A
Cable/Signal Requirements and Issues
PVS and Embedded Touch Screens
Coax Cable Connector
To ensure the proper delivery of both analog and digital signals, Star Trac requires all coax cables to have compression
connectors (Fig. 1).
Fig. 1
The dielectric must be flush with the hole in the connector (Fig. 2). The center connector must be free from braid debris as
well (Fig. 4).
Fig. 2
Fig. 3
Fig. 4
Signal Strength
Signal strength must be between 0db – 5db.

Troubleshooting
STAR TRAC FITNESS 2 of 4 637-1415 Rev: A
Issues
Incorrect Coax Cable Connectors
Crimp On
Twist On
Two Piece
These connectors do not offer a water-tight solid connection like the compression connectors. They are also more likely to
interfere with digital signals.
Possible Symptoms:
•Analog Interference (Fig. 5)
•Digital Interference (Fig. 6)
•Digital Pixilation (Fig. 6)
Fig. 5
Fig. 6

Troubleshooting
STAR TRAC FITNESS 3 of 4 637-1415 Rev: A
Compression Connector Debris
This occurs when any of the braiding is touching the center conductor (Fig. 7) or if there is no dielectric around the
center conductor.
Fig. 7
Possible Symptom
•Analog :Snowy/grainy picture (Fig. 8)
•Digital: No digital channels
•Digital : Freezing or pixilation (Fig. 9)
Fig. 8
Fig. 9

Troubleshooting
STAR TRAC FITNESS 4 of 4 637-1415 Rev: A
Suck Out
This occurs when the dielectric and center conductor get pulled back into the connector (Fig. 10). The center conductor is
not long enough to make the proper connection. This is often caused by a broken connector (Fig. 11).
Fig. 10
Fig. 11
Possible Symptoms
•Analog: Snowy/Grainy Picture
•No Digital Channels Only
•No Digital or Analog Channels