StarTech.com USB32HD2 User manual

Manual Revision: 07/21/2023
Full-Product Manual
For the latest information and specications visit
www.StarTech.com/support
USB 3.0 to Dual HDMI Adapter
Supports Windows Only
Actual products may vary from photos
USB32HD2

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Table of Contents
Requirements .........................................................................................2
Package Contents...................................................................................2
Product Diagram ....................................................................................3
Installation ..............................................................................................4
Hardware Installation .............................................................................................................................. 5
Software Installation................................................................................................................................ 6
Operation ................................................................................................11
Display Conguration.............................................................................................................................. 11
Audio Conguration ................................................................................................................................ 29
Troubleshooting.....................................................................................31
Compliance Statements........................................................................39
Safety Statements..................................................................................40

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Requirements
• USB Enabled Host Computer (Only Windows Platforms
Supported)
• Requires USB 5Gbps or Faster
• Display Device
Package Contents
• USB Display Adapter x1
• Quick-Start Guide x1
For the latest drivers/software, technical specications, and
declarations of conformance, please visit:
www.StarTech.com/USB32HD2

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Product Diagram
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Component Function
1Built-In USB Host Cable
(USB-A)
• Connect to a USB Port on a Host
Computer
• USB 5Gbps
2Video Output Port
(HDMI)
• Connect to an HDMI Display
• 1080p (1920x1200) 60Hz Resolution
3Video Output Port
(HDMI)
• Connect to an HDMI Display
• 4K (3840×2160) 30Hz Resolution
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Installation
IMPORTANT PRE-INSTALLATION STEPS FOR AUTO
DRIVER OR MANUAL SETUP
• This USB Display Adapter is intended for Windows
operating systems only.
• Driver installation for the USB Display Adapter may be
automatic on Host Computers running Windows 10 and up.
Before connecting the USB Display Adapter to the Host
Computer, please take the following steps to optimize the
Host Computer for automatic driver installation:
• Make sure any outstanding Windows updates are installed
to ensure the Host Computer is running the most up-to-
date version of Windows.
• Ensure that the Host Computer has an active Internet
connection.
• Verify that the active user account has administrator
privileges.
• This Manual provides two methods for driver installation:
Automatic Driver Installation and Manual Driver Installation.
If the Automatic Driver Installation fails please disconnect the
USB Display Adapter from the Host Computer, and follow
the steps for Manual Driver Installation.

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Hardware Installation
1. Connect the Display Device(s) to the Video Output Ports
on the USB Display Adapter, using the required cables (sold
separately).
2. Connect the Built-In USB Cable on the USB Display
Adapter to an available USB Port on the Host Computer.



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Software Installation
Automatic Driver Installation
1. Once the USB Display Adapter has been connected to the
Host Computer, Windows will attempt to download and
install the drivers automatically.
2. Installation may take several seconds to complete. During
the installation process the connected Display Device(s)
might icker, this is normal. Once the installation has
completed, the Windows desktop will appear on the
connected Display Device(s).

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Manual Driver Installation
If after 3 minutes the Windows desktop does not appear on the
connected Display Device(s), it’s likely that Windows has failed
to automatically install the Driver, and it will be necessary to
follow the below steps for Manual Driver Installation:
1. Disconnect the USB Display Adapter from the
Host Computer.
2. Navigate to www.StarTech.com/USB32HD2 and click the
Drivers/Downloads tab on the Product Page.


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3. Under Driver(s), download the
[trigger] usb display adapter.zip driver package.
4. Right-click the zip folder that was downloaded and select
Extract All, then follow the on-screen instructions.

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5. In the list of extracted les, right-click the Setup(.exe) le
and select Run as Administrator.
Note: If the Run as Administrator option is not available,
it’s likely that the installation le is attempting to be ran
from within the zipped le. Please extract the les using
the instructions in Step 5.
6. Follow the on-screen prompts to install the device drivers
and restart the computer when prompted.