StarTech.com ENTERPRISE CLASS SV1653DXI User manual

SV1653DXI
SV3253DXI
Enterprise Class
Multi-user Cat5 KVM
Switch over IP

FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-
able protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful interfer-
ence to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the interference
at his own expense.
Warning: Changes or modifications not expressly approved by StarTech.com could void the
user’s authority to operate the equipment.
Use of Trademarks, Registered Trademarks, and other Protected Names and Symbols
This manual may make reference to trademarks, registered trademarks, and other protected
names and/or symbols of third-party companies not related in any way to StarTech.com. Where
they occur these references are for illustrative purposes only and do not represent an endorse-
ment of a product or service by StarTech.com, or an endorsement of the product(s) to which
this manual applies by the third-party company in question. Regardless of any direct acknowl-
edgement elsewhere in the body of this document, StarTech.com hereby acknowledges that all
trademarks, registered trademarks, service marks, and other protected names and/or symbols
contained in this manual and related documents are the property of their respective holders.
DISCONNECT POWER SUPPLY BEFORE SERVICING
COUPER L’ALIMENTATION AVANT L’ENTRETIEN

Instruction Manual
i
Instruction Manual
Table of Contents
Introduction.................................................................................... 1
Features ......................................................................................1
Package Contents .......................................................................1
Required Cables and Hardware .................................................2
Installation...................................................................................... 3
Configuration................................................................................. 5
Using DHCP ................................................................................7
Web Configuration Using Static IP ..............................................8
Connecting the Host Computer to the Unit .................................10
Disabling Mouse Acceleration on the Host Computer ................10
Windows 98 ................................................................................11
Windows 2000 ............................................................................11
Windows XP and Windows Server 2003 ....................................11
Linux, UNIX and X-Windows ......................................................11
Connecting the SV5CONS Remote User Station (Optional).......11
Using the Web Interface ............................................................... 12
The Login Screen ........................................................................13
Web Interface Introduction...........................................................14
Home...........................................................................................14
Thumbnails..................................................................................15
User Preferences.........................................................................16
Logout .........................................................................................17
File Transfer .................................................................................17
VNC.............................................................................................20
Admin Functions..........................................................................21

Instruction Manual
ii
Network Config............................................................................21
User Accounts .............................................................................23
System Ident................................................................................24
Security .......................................................................................26
Compatibility................................................................................26
RADIUS.......................................................................................27
Modem.........................................................................................28
Time/Date....................................................................................28
Firmware .....................................................................................28
Info Functions ..............................................................................30
Status ..........................................................................................30
Port Numbers ..............................................................................31
Help Menu ...................................................................................32
Site map Menu ............................................................................32
Copyright Menu ...........................................................................32
The VNC Interface ......................................................................32
Bribar Feature .............................................................................34
VirtKeys Menu .............................................................................39
Video Tuning Menu ......................................................................40
Accessing KVM Features ............................................................. 47
OSD Operations ..........................................................................47
OSD Function Keys ....................................................................48
Using the Modem feature ............................................................. 49
Background ................................................................................49
Connecting a Modem .................................................................50
Modem configuration ..................................................................51
Configuring the Remote Connection ..........................................52
Accessing the Web Interface ......................................................53

Instruction Manual
iii
Modem Troubleshooting Guide ...................................................55
About Security Certificate Warnings ...........................................55
Installing the new certificate ........................................................56
Built-in Terminal Emulation .......................................................... 58
How to find the Built-in Terminal Emulator...................................58
Navigating the Menus..................................................................58
How to create a New Connection (Using the Wizard) .................58
Troubleshooting ............................................................................ 63
Technical Specifications............................................................... 66
Caution ........................................................................................67
Technical Support ......................................................................... 68
Warranty Information .................................................................... 68

Instruction Manual
1
Introduction
Thank you for purchasing a StarTech.com Enterprise Class KVM. Using
the Internet or your TCP/IP enabled network, you can now monitor and
control critical PC servers and workstations, using an industry-standard
Web browser or VNC client, from virtually any remote location.
Features
Supports industry-standard networking and management protocols•
(e.g.TCP/IP and SNMP)
Offers secure management options including SSL encryption, SSH•
tunneling, and RADIUS authentication
Fully integrated, multi-user CAT5 switch, with non-blocking access to•
16/32 servers by up to 3 users
Platform independent: can be managed using any Java-enabled Web•
browser and connected to virtually any host server or computer that
supports PS/2 or USB input devices
Allows for disk emulation and file transfers, including completely remote•
application and operating system installations.
On-Screen Display offers convenient control and configuration options•
Integrated ANSI terminal emulator allows local users and user-station•
SSH, telnet and serial-port access to other systems on your network
Package Contents
This package should contain:
1 x CAT5 Multi-user KVM•
1 x Power Cord•
1 x Rack Mounting Hardware•
1 x Instruction Manual•

Instruction Manual
2
Required Cables and Hardware
Depending on your needs, you may need one or more of the following
cables. Please note that the corresponding StarTech.com part numbers
are listed in brackets:
All applications:
For connection to a LAN: 1 x Straight-through Ethernet patch cable
(M45PATCHxxxx)
DB9F to RJ45F Adapter (GC98FF, GC98MF)
PS/2 Server Interface Module for Enterprise Series (SV5PS2M)
USB Server Interface Module for Enterprise Series (SV5USBM)

Instruction Manual
3
Installation
*SV1653DXI front panel
*SV1653DXI rear panel
To connect the KVM Remote Control Unit to the Host Computer and
Network:
Using a Category 5 Ethernet patch cable, connect the LAN connector1.
on the rear panel of the SVxx53DXI to a network data jack (usually
on a hub, switch, router, or pre-wired wall jack).
Connect a standard PS/2 or USB keyboard to the Local Keyboard port2.
on the rear panel of the SVxx53DXI.
Connect a standard PS/2 or USB mouse to the Local Mouse port on3.
the rear panel of the SVxx53DXI.
Connect an XGA-compliant (or higher) monitor to the Video Out port4.
on the front panel of SVxx53DXI.
Connect the power cord (provided) to an available electrical outlet. Plug5.
the opposite end of the power cord into the AC power connector on the
rear of the unit.
Power up the KVM.6.
IMPORTANT: SVxx53DXI is cooled by fans and convection. As such,
please ensure the vents on both sides as well as the rear panel are
unobstructed.

Instruction Manual
4

Instruction Manual
5
Conguration
SVxx53DXI offers four distinct methods for configuring the unit for your
network. Which method will work best will depend on your level of experi-
ence and your specific network configuration.
Using the On-Screen Display
Upon initial boot, you will require an administrative username and pass-
word. By default, the username and password are both: admin. You will
be given the opportunity to change the password (recommended), once
the configuration is complete.
The DHCP assigned IP Address will be visible at this time, at the bottom
of the screen. If no DHCP server is detected, a factory assigned IP ad-
dress will be displayed in its place (10.0.0.15 by default). Please make
note of the assigned IP address, as you will need to enter it into your web
browser to access the Web Interface.
Once the username and password (admin, admin) have been entered, a
status window will appear. Press “I” to proceed to the Main Menu screen.

Instruction Manual
6
You will be asked if you wish to change the default password. Select Yes
or No as appropriate, then press Enter to continue. If no DHCP connec-
tion is present, press the Setup button on the rear panel of SVxx53DXI
to display the Main Menu screen, where you will be given several basic
setup options:
If static IP addresses are assigned, you will likely need to change the
Net Mask, IP Address and other details, prior to connecting via your Web
browser. If this is the case, connect a local keyboard (USB or PS/2) and
press the Enter key.
To configure SVxx53DXI to your required network settings, use the
Network Setup Wizard. To select from the menus provided, use the arrow
keys on your keyboard. At any time, you can return to the previous menu
by pressing the Page Up key.

Instruction Manual
7
Using DHCP
This method requires that your network implement DHCP (Dynamic Host
Configuration Protocol), usually on a server or network access device
such as a router, that dynamically allows devices to join the network
without pre-configuration.
If the unit is powered on and connected to the network via LAN port on
the rear panel, it will automatically attempt to lease an IP address using
DHCP. Before you can begin the configuration process, you will need to
access the DHCP log from your file server or another device that acts as
the DHCP server on the network. (You may need to contact your Network
Administrator for this information).
A simple DHCP log should supply (at minimum) three essential details: IP
address, MAC address, and device (or machine) name for the computers
and other devices connected to your network.
The values for the SVxx53DXI tested above are as follows:
IP Address: 192.168.22.4
MAC Address: 00-0E-C5-00-08-1A
Device Name: (none)
The easiest way to identify your SVxx53DXI on the network is by its
MAC address - a unique hardware identifier that is specific to your unit.
The MAC address of the unit can be found using the OSD setup screen;
Please note: The OSD will report the IP address as assigned by the
DHCP server. If you have a directly connected monitor, the following
steps are not required.

Instruction Manual
8
please write this number down and keep it for future reference. Once you
locate the MAC address of your unit in the DHCP log, you can match it to
its leased IP address and proceed with the Web configuration.
Please note:
Once you have located the IP address of the SVxx53DXI and wish•
to proceed with the Web configuration, do not power off the unit or
your DHCP server, since the Enterprise Class KVM might lease a
different IP address. Should this happen, re-examine the DHCP log to
verify the IP address again.
DHCP functionality is not affected if you also connected the WAN•
port on the SVxx53DXI to your network (see below). However, it is not
recommended that you connect both the WAN and LAN ports to the
same network segment.
Web Conguration Using Static IP
The DHCP access method described above would not apply to networks
that rely on static IP addresses (every device has a pre-configured IP ad-
dress that does not change). To accommodate this type of installation, the
WAN port on the rear panel of the SVxx53DXI is factory-configured with
its own IP address.
Please note:
If you connected the LAN port on the rear panel of the unit to your•
network, but did not connect the WAN port, you must disconnect the
Ethernet cable from the LAN port and move it to the WAN port before
attempting a static IP installation. (If desired, you can return the cable
to the LAN port if you configure it with a static IP address during the
configuration process.)
If you have connected both the LAN and WAN ports on the unit to your
network, you may proceed with a static IP Web configuration.

Instruction Manual
9
The following are the factory default values for the WAN port:
IP Address: 192.168.1.123
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
Broadcast: 192.168.1.255
To access the Web configuration for this product, you will need to con-
figure the workstation you are using to the same subnet (255.255.255.0)
and also assign it a valid IP address (i.e. 192.168.1.100). For details on
how to change the IP address of your computer (if necessary), consult
your documentation or System Administrator for assistance.
Please note:
In order to avoid a conflict, it is advisable to verify whether another•
device on your network is using the same IP address as the
SVxx53DXI before connecting it to the network.
Should an IP address conflict occur with another device on the•
network, power off the conflicting device or assign it another IP address
before continuing the installation.
If you are configuring more than a single SVxx53DXI unit using the•
factory default settings on the WAN port, they cannot be connected to
the network at the same time, as they will use the same IP address.
Not all IP addresses are valid for a given subnet. If you are required•
to change your subnet (and therefore IP address) to configure the unit,
be sure the IP address you choose is within the allowable range for the
255.255.255.0 subnet.
Once your computer is configured to the same subnet as SVXX53DXI,
you can use the IP address 192.168.1.123 to access the Web configura-
tion system.

Instruction Manual
10
Connecting the Host Computer to the Unit
*SV1653DXI rear panel shown
Please note: It is strongly recommended that all systems supporting
USB use the USB server interface modules (see StarTech.com part #
SV5USBM). PS/2 modules (SV5PS2M) are available for legacy systems.
If present, disconnect the existing monitor and PS/2 or USB keyboard/1.
mouse from the host computer.
Connect the PS/2 keyboard and mouse or USB connector to the host2.
computer.
Connect the VGA connector to the host computer.3.
Connect the Server Interface Module (SV5PS2M or SV5USBM) to the4.
KVM with a straight through CAT5 cable.
Power on the host computer.5.
Disabling Mouse Acceleration on the Host Computer
Many operating systems offer a feature called mouse acceleration, al-
lowing the user to adjust the responsiveness of the cursor on the screen
in relation to physical movements of the mouse. While this is usually a
beneficial interface enhancement, it will interfere with the operation of the
SVxx53DXI and should be disabled on the host computer before a remote
session is attempted.
Please note: If the SV5USBM (USB version) is used with a modern Win-
dows O/S computer, there is no need to disable mouse acceleration. Only
PS/2 systems, or USB systems with Linux or UNIX operating systems
require this change. Ignore this section in that case.

Instruction Manual
11
To disable mouse acceleration for the host computer operating system:
Windows 98
From the Control Panel, click on1. Mouse.
From Mouse Properties, click on the2. Motion tab.
Make sure the3. Pointer speed bar is centered and Acceleration is set to
None.
Windows 2000
From the Control Panel, click on1. Mouse.
From Mouse properties, click on the2. Motion tab.
Make sure that the3. Pointer speed bar is centered and Acceleration is
set to None.
Windows XP and Windows Server 2003
Go to Pointer Options and turn off Enhance Pointer Precision. Ensure
that the pointer speed bar is centered.
Linux, UNIX and X-Windows
Add this command to your xinitrc, xsession or other startup script:
xset m 0/0 0
Also, under Pointer Control, verify that acceleration and threshold are
zero, with the command:
xset q
Connecting the SV5CONS Remote User Station (Optional)
The remote user station allows for extended local control of attached host
machines. To connect a remote user station:
Connect a VGA monitor to the front of the SV5CONS.1.

Instruction Manual
12
Connect a USB keyboard and mouse device. (Please note that some2.
keyboards and mice may not work due to non-standard USB
implementation)
Connect a straight through CAT5 cable to port A on the user-station.3.
Connect the power to the remote user station.4.
Please Note: The remote user station operates just like the local user
port, except a few extra commands on OSD:
Please note that you may notice a pattern of vertical bars briefly
displayed during distance calibration; this is normal. As such, please
disregard.
Using the Web Interface
The Web interface offers the most intuitive way to configure the
SVxx53DXI, as it provides a Java-based VNC client that can be used to
control the host computer from a remote location, as well as support for
any industry-standard HTML Web browser.
You can access the Web interface by opening your Web browser and en-
tering the IP address of the SVxx53DXI you wish to access/configure. The
IP address will be either the address assigned by your DHCP server as
identified in the previous section, or 192.168.1.123 (if your network uses
static IP addressing).
<CTRL> <CTRL> <C> Cause auto calibration to restart
<CTRL><CTRL> <A> Go to A port
<CTRL> <CTRL> <B> Go to B port
<CTRL> + <Space>
To switch A/B connections at any time (even
if no KVM OSD is shown, or if current KVM
is powered down).

Instruction Manual
13
Using SVxx53DXI’s web interface requires a browser, with cookies and
JavaScript enabled. To start the Java VNC client, login to the Web con-
figuration interface and click on the thumbnail of the desktop on the Home
menu, or click on the Connect button, located in the Main Menu.
You may need to upgrade Java support in your browser; however, most
modern browsers come with a version of Java that is compatible with
this application. The Java VNC client makes a connection back to the
SVxx53DXI unit over port 5900 (by default) or 15900 (if encrypted). The
encrypted connection is a standard SSL (Secure Socket Layer) encrypted
link that encrypts all data from the session, including the actual video
pictures.
Because Java is considered a “safe” programming language, the Java
VNC client has some limitations. Certain special keystrokes cannot be
sent, such as “Scroll Lock” on the keyboard.
This client software requires the use of Java 2 (JRE 1.4) to enable
features like wheel mouse support. Sun Microsystems’s Java site, www.
java.com, is an excellent resource to ensure your browser and operating
system are updated accordingly.
The Login Screen
Before you can access the Web configuration interface, you must enter
a username and password. The default username and password as
shipped from the factory are username admin, with a password of admin.
Please Note: Before the login screen appears, your Web browser may

Instruction Manual
14
display a warning about an invalid security certificate. This does not af-
fect the security of your data in any way.
Whenever you are prompted about a certificate security problem by your
browser or the Java VNC client, always choose the option to continue.
Web Interface Introduction
Home

Instruction Manual
15
After the initial login screen, the Home screen will appear, offering a
Screen Thumbnail view of the controlled computer, as well as basic file
transfer functions, Monitoring Information, System Identification and VNC
Client options.
Name: At the top of the screen, the name of the machine being controlled
is displayed
Tip line: The area directly below the Name indicates what function each
selection from the Main Menu performs. “Hover” the mouse pointer over
each individual listing in the Main Menu to update this message according
to the function performed by each listing.
Main Menu: At the left-most side of each page, the Main Menu is dis-
played, allowing users to choose functions offered by the Web Interface.
The following elements of the Web Interface may not be available, based
on assigned user priveleges (i.e. non-admin users will not see any items
under the Admin category.):
Thumbnails
The Thumbnails screen provides a thumbnail view of connected comput-
ers, and allows you to click through for direct monitoring of any of the
displayed devices. The thumbnails will update periodically.