STAX Dejavoo QD User manual

1. Tap the CREDIT icon on your terminal home screen
2. Tap the SALE icon
3. Input the SALE AMOUNT and press OK
4. Tap (contactless only) or insert chip card
5. If prompted, confirm the sale amount by tapping OK
or NO (Conditional on the terminal’s configuration)
6. The transaction is processed - Sales receipts will
print with details of the transaction
CHIP CREDIT SALE
1. Tap the DEBIT icon on your terminal home screen
2. Tap the SALE icon
3. Input the SALE AMOUNT and press OK
4. Tap (contactless only) or insert chip card
5. If prompted, confirm the sale amount by tapping OK
or NO (Conditional on the terminal’s configuration
6. Customer enters PIN on encrypted terminal PIN
Pad or encrypted external PIN Pad and presses OK
7. The transaction is processed - Sales receipts will
print with details of the transaction.
DEBIT SALE
1. Tap the CREDIT icon on your terminal home screen
2. Tap the SALE icon
3. Input the SALE AMOUNT and press OK
4. Manually input CARD #
5. Follow the CNP prompts (input exp. date, ZIP code
etc) Conditional on the terminal’s configuration
6. The transaction is processed - Sales receipts will
print with details of the transaction
MANUALLY ENTERED SALE
VOID CREDIT TRANSACTION (Card Present)
1. Tap the CREDIT icon on your terminal home screen
2. Tap the VOID icon
3. Input the VOID AMOUNT and press OK
4. If prompted, confirm the void amount by tapping OK
or NO (Conditional on the terminal’s configuration)
5. If prompted, input MANAGER PASSWORD
(default password is 1234)
6. Tap (contactless only) or insert chip card
7. Enter the void transaction # and press OK
8. The transaction is processed - Void receipts will
print with details of the transaction
VOID BY TRANSACTION # (Card NOT Present)
1. From the idle prompt, tap the icon to access
the FAVORITES menu
2. Tap VOID TRANSACTION
3. If prompted, input Manager Password (1234 default)
4. Tap BY TRANSACTION #
5. Input TRANSACTION # to be voided and press OK
6. Confirm the void transaction by tapping SELECT
7. If prompted, confirm the void amount by
tapping OK or CANCEL (Conditional on the
terminal’s configuration)
8. If prompted, input Manager Password (1234 default)
9. The void is processed - Void receipts will print with
details of the transaction
CREDIT CARD RETURN
1. Tap the CREDIT icon on your terminal home screen
2. Tap the RETURN icon
3. Input the RETURN AMOUNT and press OK
4. If prompted, confirm the return amount by
tapping OK or NO (Conditional on the
terminal’s configuration)
5. If prompted, input MANAGER PASSWORD
(default password is 1234)
6. Tap (contactless only) or insert chip card
7. The transaction is processed - Return receipts will
print with details of the transaction
Dejavoo QD - Retail
Quick Reference Guide
suppor[email protected] | staxpayments.com

1. From the idle prompt, tap the icon to access
the FAVORITES menu
2. Tap REPRINT RECEIPT
3. If prompted, input Manager Password (1234 default)
4. Tap desired option (LAST, BY TRANSACTION # or
BY CARD NUMBER)
5. Follow prompts and transaction receipt prints
REPRINT RECEIPT
1. From the idle prompt, tap the icon to access
the FAVORITES menu
2. Tap SETTLE DAILY BATCH
3. If prompted, input Manager Password (1234 default)
4. Terminal communicates with the host
5. Selement Report prints
SETTLE DAILY BATCH
1. From the idle prompt, tap the icon to access
the FAVORITES menu
2. Tap desired report type (DAILY REPORT or
SUMMARY REPORT)
3. If prompted, input Manager Password (1234 default)
4. Report prints
PRINTING REPORTS
Dejavoo QD - Retail
Quick Reference Guide
suppor[email protected] | staxpayments.com
CALL ME FEATURE (Must Be Enabled)
1. From the terminal main screen tap the icon
2. If prompted, input Manager Password (1234 default)
3. Tap CALL ME, under the Support Menu
4. The terminal sends notification to the help
desk and you will receive a call back from a
representative with assistance
1. From the idle prompt, tap the icon to access
the CORE menu
2. Tap APPLICATIONS
3. Tap CREDIT/DEBIT/EBT
4. Tap SETUP
5. If prompted, input Manager Password (1234 default)
6. Tap TRANS PROMPTS
7. Tap CLERKS
8. Tap PROMPT
9. Tap to select desired option
10.Press the key continually to return to
the homescreen
TURN SERVER PROMPT ONOFF
Wi-Fi icon will blink when not connected
It will remain static when connected successfully
Baery charge indicator
WIRELESS ICONS
1. Press the buon on the side of the terminal
and hold until a menu appears on the screen,
with the following options: Power off, Reboot,
Airplane mode and Silent mode
2. Select the option you desire by tapping on the screen
TERMINAL POWER OFFREBOOT