STIEBEL ELTRON ISG WEB Instruction Manual

OPERATION AND INSTALLATION
Internet Service Gateway
»ISG web

OPERATION
General information
ISG web www.stiebel.com.au
OPERATION
1. General information
The chapter "Operation" is intended for appliance users and quali-
fied contractors. The chapter "Installation" is intended for qualified
contractors.
Note Read these instructions carefully before using the appli-
ance and retain them for future reference.
Pass on the instructions to a new user if required.
1.1 Relevant documents
Operating and installation instructions for the connected
heat pump/integral ventilation unit
Operating and installation instructions for the heat pump
manager (WPM)
Software documentation for the integral Modbus TCP/IP
software interface
1.2 Safety instructions
1.2.1 Structure of safety instructions
!KEYWORD Type of risk
Here, possible consequences are listed that may result
from failure to observe the safety instructions.
 Steps to prevent the risk are listed.
1.2.2 Symbols, type of risk
Symbol Type of risk
Injury
1.2.3 Keywords
KEYWORD Meaning
DANGER Failure to observe this information will result in serious
injury or death.
WARNING Failure to observe this information may result in serious
injury or death.
CAUTION Failure to observe this information may result in non-seri-
ous or minor injury.
1.3 Other symbols in this documentation
Note General information is identified by the adjacent symbol.
 Read these texts carefully.
Symbol Meaning
Material losses
(appliance damage, consequential losses and environmen-
tal pollution)
Appliance disposal
 This symbol indicates that you have to do something. The ac-
tion you need to take is described step by step.
1.4 Units of measurement
Note All measurements are given in mm unless stated oth-
erwise.
2. Safety
2.1 Intended use
The InternetServiceGateway (ISG) is an information and commu-
nication interface between your heat pump/integral ventilation
unit and your home network.
This appliance is intended for domestic use. It can be used safely
by untrained persons. The appliance can also be used in a non-do-
mestic environment, e.g.in a small business, as long as it is used
in the same way.
Any other use beyond that described shall be deemed inappropri-
ate. Observation of these instructions and of instructions for any
accessories used is also part of the correct use of this appliance.
2.2 Appliance compatibility
Note The manufacturing date of your system must meet the fol-
lowing minimum requirements. Otherwise, your system
is not designed for operation with the ISG.
 Note the manufacturing date of your system.
Note The ISG is compatible only with systems whose heat pump
manager (WPM) is equipped with the minimum software
versions listed below.
 If in doubt, consult our service department.
Hinweis The Modbus TCP/IP software is installed on the ISG at the
factory and can be used with compatible devices.
!
!

OPERATION
Safety
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ENGLISH
You can use the ISG in conjunction with the following heat pumps/integral ventilation units:
STIEBEL ELTRON Type B/N from yr
of mftr
Controller from soft-
ware vrsn
WP web connection Building automation
ISG web Modbus usage
LWZ 303/403 Integral/SOL Integral B08/2008 x x
LWZ 304/404 SOL Integral B x x
LWA 403 Integral B x x
LWZ 304 Integral Integral B - -
LWZ 304/404 Trend Integral N x x
LWZ 504 Integral N/B EMI: 4.02,
SWID7962
x x
LWZ 304/404 FLEX Integral N/B x x
LWZ Smart Integral N/B x x
WPL 33 HT LW-WP B WPM 2.1 x -
WPL 15/25 A(S) LW-WP B WPM 2.1 x -
WPL 5N plus LW-WP BWPMx - -
WPL 10 I, IK, AC LW-WP B05/2009 WPM II 6529 x -
WPL 13 /20 A basic LW-WP B05/2009 WPM II 6529 x -
WPL 13-23 E / cool LW-WP B05/2009 WPM II 6529 x -
WPL 34/47/57 LW-WP B05/2009 WPM II 6529 x -
WPL I(S)-2 / IK(S)-2 LW-WP N/B WPMme 34007 x -
WPL 33 HT LW-WP BWPM 3 x x
WPL 15/25 A(C)(S) LW-WP B KW 26/2015 WPM 3 WPM 390.03,
FES417.02
x x
WPL 15/20/25 A(C)(S) LW-WP BWPM 3 x x
WPL 5N plus LW-WP BWPMx - -
WPL 10 I, IK, AC LW-WP BWPM 3 x x
WPL 13/20 A basic LW-WP BWPM 3 x x
WPL 13-23 E / cool LW-WP BWPM 3 x x
WPL 34/47/57 LW-WP BWPM 3 x x
WPL Trend LW-WP N/B WPM 3 x -
WPL I(S)-2 / IK(S)-2 LW-WP N/B WPMme x -
WPF 10-16 M SW-WP N/B 05/2009 WPM II 6529 x -
WPF 20-66 / HT SW-WP N/B 05/2009 WPM II 6529 x -
WPF 5-16 E / cool SW-WP N/B 01/2009 WPM iw 32508 x -
WPF 5-16 basic SW-WP N/B 01/2009 WPM iw 32508 x -
WPC 5-13 / cool SW-WP N/B 01/2009 WPM iw 32508 x -
WPF 10-16 M SW-WP N/B WPM 3 x x
WPF 20-66 / HT SW-WP N/B WPM 3 x x
WPF 5-16 basic SW-WP N/B WPM iw x -
WPF 04-16 / cool SW-WP N/B WPM 3i x x
WPC 04-13 / cool SW-WP N/B WPM 3i x x
WPW 10/12/17/22 Trend WW-WP NWPM 3i x x
WPL 07/09/13/17 ACS classic LW-WP NWPM 3 x x
WPL 19/24 I, IK, A LW-WP NWPM 3 x x
WPL 09/17 ICS, IKCS classic LW-WP NWPMsystem V449 03 x x
WPL 19/24 I, IK, A LW-WP NWPMsystem V449 03 x x
WPL 33 HT LW-WP NWPMsystem V449 03 x x
WPL 15/20/25 A(C)(S) LW-WP NWPMsystem V449 03 x x
WPL 10 I, IK, AC LW-WP NWPMsystem V449 03 x x
WPL 13/20 A basic LW-WP NWPMsystem V449 03 x x
WPL 13-23 E / cool LW-WP NWPMsystem V449 03 x x
WPL 34/47/57 LW-WP NWPMsystem V449 03 x x
WPF 10-16 M SW-WP NWPMsystem V449 03 x x
WPF 20-66 / HT SW-WP NWPMsystem V449 03 x x
B Existing systems X Compatible LW-WP Air | water heat pump
N New systems - Not possible SW-WP Brine | water heat pumps
WW-WP Water/water heat pump
Note Any FEK remote control installed must have at least software version9506 or higher.

OPERATION
Appliance description
ISG web www.stiebel.com.au
Note Do not operate the ISG with a DCO active GSM on the
same CAN BUS. This can impair communication with the
WPM.
2.3 General safety instructions
!WARNING Injury
The appliance may be used by children aged 8 and up and
persons with reduced physical, sensory or mental capa-
bilities or a lack of experience and know-how, provided
that they are supervised or they have been instructed on
how to use the appliance safely and have understood
the resulting risks. Children must never play with the
appliance. Children must never clean the appliance or
perform user maintenance unless they are supervised.
We guarantee trouble-free function and operational reliability only
if original accessories and spare parts intended for the appliance
are used.
2.4 Data security
Note Security of your home network is your responsibility.
Note The router in your home network represents a potential
vulnerability to internet attacks.
It is therefore important to observe the following advice
when configuring your router:
- Activate the internal firewall of the router.
- Change the default login details for the router's in-
ternal website.
- Use a secure WiFi password with WPA2 encoding
(not WEP!).
- Disable any remote maintenance options for your
router.
- Only enable required standard ports (e.g.port80).
- Regularly update your router firmware.
To protect your personal and product-related data, we comply
with the provisions of the German Federal Data Protection Act.
2.5 Instructions, standards and regulations
Note Observe all applicable national and regional regulations
and instructions.
2.6 Test symbols
See type plate on the appliance.
3. Appliance description
The ISG is an information and communication interface between
your heat pump/integral ventilation unit and your home network.
To do this, the ISG provides the local SERVICEWELT website.
3.1 SERVICEWELT
Note SERVICEWELT is a local website that requires no internet
connection.
When you connect the ISG to your heat pump/integral ventilation
unit and your home network, your system data is prepared for
the SERVICEWELT.
You can retrieve your system data and make system settings in
the SERVICEWELT.
3.2 SERVICEWELT portal
Once you allow the SERVICEWELT portal to access your data, you
can add additional service packs, subject to service agreement.
 You need to connect your ISG to the STIEBELELTRON server
to enable data access.
3.2.1 Function with data access enabled
Once data access from the SERVICEWELT portal is enabled, in the
event of a change, your system data is transmitted every 1-5min-
utes to the SERVICEWELT portal and saved on the STIEBELELTRON
server.
Note For more detailed information on appliance functions and
service packages, visit our website.
3.3 Standard delivery
The following are delivered with the appliance:
- Power supply unit
- Wall mounting bracket
- CAN BUS cable (5.0m long)
- Crossover cable RJ45 grey CAT5E (3.0m long)

OPERATION
Operation
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ENGLISH
3.4 System requirements
Note Display problems can occur with certain web browsers.
We recommend using MozillaFirefox.
Computer
- Javascript-enabled web browser (Mozilla Firefox 3.0 or high-
er, Internet Explorer 7.0 or higher, Safari 4.0 or higher).
- Network connection (standard Ethernet 10/100 Base-T)
- Broadband internet access via ADSL, UMTS or LTE with data
flat rate
Router
- DHCP active
- Free Ethernet interface
Note Disable the energy saving function of your router's Eth-
ernet interface allocated to the ISG.
4. Operation
4.1 Accessing SERVICEWELT
Windows7
The ISG is displayed in "Windows Explorer" under "Network".
 Double click on "Internet Service Gateway" to access
SERVICEWELT.
Note With other operating systems, you will need to access
Servicewelt via the web browser.
Calling up the SERVICEWELT in your web browser
 Enter "http://servicewelt" or "192.168.0.126" or the IP address
assigned during commissioning in your web browser address
bar. Press Enter.
SERVICEWELT opens. Your data will be loaded.
Note If the access lock is enabled (see chapter "Access lock"),
a login screen will appear first.

OPERATION
Operation
ISG web www.stiebel.com.au
4.2 Start page
On the SERVICEWELT start page you will see an overview of your system and can make changes to the most important settings directly.
12
5
6
7
4
3
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1 Menu
2 Operating mode
3 System status
4 Portal status
5 Quick access convenience values
6 Graph panel
7 Graph selection

OPERATION
Troubleshooting
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ENGLISH
4.2.1 Symbols
Symbol Meaning
Edit
Click here to change a set system value (e.g.temperature value).
Select
Click here to select a view (e.g.to switch between graphs on the
start page).
Cancel
Click here to cancel the current action.
Info
Move the mouse pointer over the icon to display information about
a menu item.
Advanced settings
Click here to view advanced settings options.
4.2.2 Menu
The menu bar is always displayed at the top of the Servicewelt
page. It is used to navigate the menu structure.
D0000035898
Moving the mouse pointer over one of the main menu items will
open the corresponding submenu.
4.2.3 Operating mode
The set operating mode is displayed in the middle of the SER-
VICEWELT start page.
Changing the operating mode
 Click on "Edit".
 Select the required operating mode.
 Click on "Save".
The set operating mode is displayed.
4.2.4 System status
The "System status" field shows you information such as error
messages.
4.2.5 Portal status
The portal status indicates whether the ISG is connected to the
StiebelEltron server (see chapter "Enabling data access from the
SERVICEWELT portal").
4.2.6 Quick access convenience values
You can set the following convenience values directly via the quick
access menu:
- Internal room temperature (heating circuit1)
- DHW temperature
 Click on "Edit" for the desired parameter.
 Set the desired value.
 Click on "Save".
The selection is made and displayed in the quick access menu.
Note You can set convenience values for heating circuit1 only
via the quick access menu.
You can adjust the full set of temperature settings under
the "Settings" menu item.
4.2.7 Graph panel| graph selection
The graphs provide information about the system values of the
last seven days.
You can select three different graphs for display:
- Outside temperature in°C
- Supplied heating energy in kWh
- Supplied DHW energy in kWh
 Click on "Select" in the desired graph.
The desired graph is displayed in the graph panel.
Note The displayed graphs are based on calculated data and
should not be used as reference values for billing pur-
poses or similar.
5. Troubleshooting
If you cannot remedy the fault, consult our service department.
To facilitate and speed up your enquiry, please provide the serial
number from your heat pump/integral ventilation unit type plate
(000000-0000-000000).
Note In the event of problems with the on-site IT network,
please consult an IT contractor.

INSTALLATION
Installation
ISG web www.stiebel.com.au
INSTALLATION
6. Installation
6.1 Installation site
The ISG is designed for wall mounting and is installed between
your router and your heat pump/integral ventilation unit.
Note The ISG connects to the interface for the second pro-
gramming unit.
 Observe the operating and installation instructions
of your heat pump or integral ventilation unit.
!Material losses
The installation site must be dry and protected against
frost.
 Observe the application limits in the chapter "Spec-
ification".
6.2 Wall mounting
 Mount the ISG on a suitable wall:
26�04�14�000426�04�14�0005
26�04�14�0006
 Push the ISG to the right, until you feel it latch into the
retainer.
6.3 Power supply
26�04�14�0001
Note The ISG connects to the interface for the second pro-
gramming unit or the remote control of your heat pump/
integral ventilation unit.
If there is only one interface, the ISG connects in parallel
to the CAN BUS as an additional programming unit.
 Use the CAN BUS cable supplied to connect the ISG to your
heat pump/integral ventilation unit via the CAN interface.
When doing so, observe the operating and installation in-
structions of your heat pump/integral ventilation unit.

INSTALLATION
Commissioning
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ENGLISH
CAN BUS cable connection:
- White: High
- Brown: Low
- Black: Earth (Ground)
 Use the crossover cable supplied to connect the ISG to your
router.
Note  Put the ISG into operation as the last bus subscriber.
 Before you connect the ISG to the power supply,
make sure that the WPM has been commissioned
and has fully started up.
 Connect the ISG to the mains using the power supply unit
supplied.
Note The COM interface is for service purposes only.
7. Commissioning
7.1 Checks before commissioning
Wiring
 Check the wiring between ISG, router, and heat pump/inte-
gral ventilation unit.
Power supply
When the power plug is plugged in, the ISG is switched on. The
power LED is illuminated. The ISG requires about 30seconds to
start up.
 Check whether the power LED is illuminated.
Communication with the heat pump
LEDX1 indicates the connection status to your heat pump/integral
ventilation unit. LEDX1 should be constantly flashing rapidly.
 Check the indication of LEDX1.
LED X1 CAN connection status
constant rapid flashing connection established
flashing connection is being established
no connection
Communication with the SERVICEWELT portal
LEDX2 indicates the connection status to the SERVICEWELT portal
(see chapter "Enabling data access from the SERVICEWELT portal").
When data access is not enabled, LEDX2 illuminates red.
 Check the indication of LEDX2.
LED X2 Portal status
illuminated red no connection (connection is aborted after 3
attempts)
red rapid flashing Contact the service department.
red / green flashing Connection attempt
illuminated green connection established
green flashing Data transmission
Router settings
For automatic address assignment to the ISG, DHCP must be en-
abled on your router.
 Check your router settings.
7.2 Registering on the home network
Note If required, refresh the website by pressing the F5 key or
the web browser refresh button while registering with
SERVICEWELT.
7.2.1 Registration via router
Automatic IP address assignment
If DHCP is enabled on your home network router, the ISG obtains
its IP address automatically.
 Call up the SERVICEWELT (see chapter "Accessing
SERVICEWELT").
If the Servicewelt does not open, the name resolution for "ser-
vicewelt" was unsuccessful.
 Change your web browser settings. Enter "servicewelt" as a
proxy exception.
 Disable Google search.
 Carry out a manual registration.
Manual registration
 Enter "http://servicewelt" or "192.168.0.126" in the address
bar of your web browser. Press Enter.

INSTALLATION
Commissioning
ISG web www.stiebel.com.au
7.2.2 Registration without router
 Use the crossover cable supplied to connect the ISG to a net-
work connection on your computer.
 Enter "http://servicewelt" or "192.168.0.126" in the address
bar of your web browser. Press Enter.
If the Servicewelt does not open, you must manually assign your
computer an IP address in the ISG standard IP address range.
Example:
The ISG has the default IP address "192.168.0.126". Your computer
therefore obtains the IP address "192.168.0.100".
 Open the control panel and navigate to the "LAN connection"
button (Windows7).
 Click on "Properties".
 Click on "Internet protocol version4".
 Check "Use the following IP address".
 In the field "IP address", enter "192.168.0.100".
 In the field "Subnet mask" enter "255.255.255.0".
 Click on "OK".
 Enter "http://servicewelt" or "192.168.0.126" in the address
bar of your web browser. Press Enter.
 Restart your computer if the Servicewelt does not open.
Note If the Servicewelt still does not open after manual IP ad-
dress assignment and a restart, consult an IT contractor.
Note Before disconnecting the ISG, reset the default network
settings on your computer.
7.3 Network configuration in the SERVICEWELT
D0000064136
 Click on "Profile" in the menu bar to access the network
settings.
D0000035903
DHCP is activated by default (factory setting). You must deactivate
DHCP to enter an IP address manually.
 Uncheck DHCP to deactivate it.
 Enter your own IP address and the subnet mask.
D0000062371
 Enter the DNS server name resolution.
Note The default gateway and address of DNS server1 are
usually the router IP address.
 Enter "http://servicewelt" in the address bar of your web
browser. Press Enter.
The Servicewelt or the selected IP address will open. Your data
will be loaded.
Commissioning is now complete.
Note We recommend bookmarking the SERVICEWELT or adding
it to your favourites in your web browser.