STODDART Woodson W.BMA22 User manual

Rev: A - 08/11/2017
Specication, Installation
and Operation Manual
Models:
W.BMA22, W.BMA23, W.BMA24, W.BMA25,
W,BMA26, W.BMS11 & W.BML21
Bain Marie
A guide on the use, care and maintenance
of your quality Woodson product

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 1 www.stoddart.com.au
Introduction
Your New Woodson Product � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 3
Product Overview� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 3
Attention � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4
General Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4
Service
Installation
Setting Up � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 5
Handling
Unpacking
Positioning
Plumbing Connections � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 5
Information
Electrical Connection � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 6
Information
Specication
Technical Specifications � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 8
W.BMAxx
W.BMS11 / W.BML21
Operation
Initial Start-up & Operation � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10
Bain Marie - Initial Start-up
Bain Marie - Operation
Using as a Dry Unit
Using as a Wet Unit
GN Pans, Loading Bain Marie � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11
Gastronorm Pans
Loading Bain Marie
Food Safety� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11
Food Temperature
Food Storage
Bain Marie
Cleaning � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12
General Information
Corrosion Protection
Surface Finish
Cleaning Schedule
Materials Required
Bain Marie
Descaling the Well
Element Protection
Troubleshooting � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 2
www.stoddart.com.au
Warranty
Appendix 1 – Australian Warranty and Contact Details � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
Australian Warranty Policy & Procedure� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
1� Commercial Warranty � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
2� Consumer Warranty � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
3� Warranty Clarification � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
4� Warranty Claim Procedure � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 16
5� Timing of Warranty Services � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 16
6� General Maintenance and Repairs � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 16
Warranty Request Form � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 3 www.stoddart.com.au
CAUTION
Surface is hot!
Pan Divider
Switch Rubber Feet
Element
Large Bain Marie - W�BMA23
Drain Valve
Thermostat
Knob
Thermometer
These bain maries may be used wet or dry, depending on the application� Once unit has been used as a WET bain marie it cannot be used dry
as the elements will have absorbed moisture and water borne minerals which will affect the reliability of the unit should it be run dry�
Introduction
Thank you for choosing this quality Stoddart Woodson product� All our products are designed and made to meet the needs of food service
professionals� By using, caring and maintaining your product according to these instructions, your Woodson product should give you many
years of reliable service�
Woodson is a wholly Australian owned company, which has manufactured quality commercial catering equipment since 1954�
All Woodson products are engineered and manufactured to give excellent results whilst offering-value-for-money, ease-of-use and
reliability�
Woodson manufacture a comprehensive range of equipment for kitchens, food preparation and presentation� Our range includes toasters,
griddles, food warmers, fryers, hot and cold food display cabinets and many other quality products�
Configuration may vary according to model�
Your New Woodson Product
Product Overview

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 4
www.stoddart.com.au
Introduction
• Only specifically trained/qualified Technicians (Stoddart, one of our service agents, or a similarly qualified persons) should carry out any
and all repairs, maintenance and services
Carefully read this instruction booklet, as it contains important advice for safe installation, operation and maintenance� Keep this booklet on
hand in a safe place for future reference by other operators or users�
Stoddart design, manufacture & distribute Food Service Equipment (appliances) exclusively for the commercial market.
This appliance is not designed nor intended for household or domestic use & must not be used for this purpose.
This product is intended for commercial use, and in line with Australian electrical safety standards the following warnings are provided:
• This product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction concerning the use of the product by a person
responsible for their safety� Children should be supervised to ensure that they do not play with the product
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid
a hazard
• All units MUST be installed according to the procedures stated in the installation section of this manual
• In the case of new personnel, training is to be provided before operating the equipment
• DO NOT use this unit for any other purpose than its intended use
• DO NOT store explosive substances such as aerosol cans with a flammable propellant in or near this unit
• Keep fingers out of “pinch point” areas
• This unit is NOT waterproof� DO NOT use jet sprays or hoses to the exterior of the unit
• Only use this unit with voltage specified on the rating label
• Do NOT remove any cover panels that may be on the unit
• DO NOT use sharp objects to activate controls
• If any fault is detected, refer to troubleshooting
• The manufacturer declines any liability for damages to persons and/or things due and to an improper/wrong and/or unreasonable use
of the machine
When using any electrical unit, safety precautions must always be observed�
Our units have been designed for high performance� Therefore, the unit must be used exclusively for the purpose for which it has been designed�
Read these instructions carefully and retain for future reference�
The manufacturer and distributor cannot be held responsible or liable for any injuries or damages of any kind occurred to persons, units
or others, due to abuse and misuse of this unit in regards to installation, un-installation, operation, servicing or maintenance, or lack of
conformity with the instructions indicated in this documentation�
Disclaimer
All units made by the manufacturer are delivered assembled, where possible, and ready to install� Any installation, un-installation,
servicing, maintenance and access or removal of any parts, panels or safety barriers that is not permitted, does not comply in
accordance to this documentation, or not performed by a TRAINED AND AUTHORISED SPECIALIST will result in the
IMMEDIATE LOSS OF THE WARRANTY�
The manufacturer cannot be held responsible or liable for any unauthorized modifications or repairs� All modifications or repairs must
be approved by the manufacturer in writing before initiating� All modifications or repairs performed to this unit must be performed at all
times by a TRAINED AND AUTHORISED SPECIALIST�ANTY�
Attention
General Information
Service
Thank you for choosing this quality Stoddart Woodson product� All our products are designed and made to meet the needs of food service
professionals� By using, caring and maintaining your product according to these instructions, your Woodson product should give you many
years of reliable service�
Woodson is a wholly Australian owned company, which has manufactured quality commercial catering equipment since 1954�
All Woodson products are engineered and manufactured to give excellent results whilst offering-value-for-money, ease-of-use and
reliability�
Woodson manufacture a comprehensive range of equipment for kitchens, food preparation and presentation� Our range includes toasters,
griddles, food warmers, fryers, hot and cold food display cabinets and many other quality products�
Configuration may vary according to model�

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 5 www.stoddart.com.au
Improper installation, adjustments, alterations, service or maintenance can cause property damage, injury or death�
• Use suitable means to move the unit: eg� A lift truck or fork pallet trucks (the forks should reach more completely beneath the unit)
• Check the unit for damage before and after unpacking� If unit is damaged, contact the distributor and manufacturer
• Should any item have physical damage, report the details to the freight company and to the agent responsible for the dispatch within
seven (7) days of receipt� No claims will be accepted or processed after this period
• The unit is supplied fully assembled
• Remove all protective plastic film, tapes, ties and packers before installing and operating
• Clean off any remaining residue from the interior/exterior of the unit using a clean cloth dampened with warm soapy water
• Choose an area that is well ventilated and provides access for future maintenance
• Place the unit on a level stable work surface capable of supporting its weight
• Do not position the unit in a wet area, an area with a lot of heat and steam or near flammable substances
• Allow an air gap between the unit and other objects or surfaces� We recommend a minimum gap of 100mm for normal operational use
(if the unit is near any heat sensitive material we suggest you allow additional space)
• Please consult national and local standards to ensure that your unit is positioned in accordance with any existing requirement
Plumbing Connections
• The unit is supplied with 15mm tap-style rear drain for fast and safe draining
• Baine Marie must be drained DAILY to a bucket or to a tundish via a hose
Information
Important!
This unit must be operated on potable water. If the water has a high
mineral content, pretreatment may be necessary or your warranty
could be voided.
Installation
Setting Up
Handling
Unpacking
Positioning

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 6
www.stoddart.com.au
Installation
WARNING!
This unit must be installed in accordance with local electrical
standards.
WARNING!
Some procedures in this manual require the power to the equipment
to be turned off and isolated. Turn the power OFF at the power point
and unplug the power supply lead by the plug body. If the power
point is not readily accessible turn the equipment off at the isolation
switch or the circuit breaker in the switchboard.
Attach a yellow “CAUTION-DO NOT OPERATE” tag. This must be
performed where relevant unless the procedures specify otherwise.
FAILURE TO DO SO MAY RESULT IN ELECTRIC SHOCK.
On-site Connection:
• The electrical supply must comply with the rating plate data
• Ensure that the unit is connected to a suitably rated and earthed power source
• Ensure that there is an isolation switch installed near the unit
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a
hazard� Please contact Stoddart for parts and we will advise how to do this in order to avoid any electrical hazard
• The power cable should be dry and/or isolated from moisture or water
Aggregate electrical ratings of the Unit are expressed in kilowatts in this manual�
Single Phase Units:
Supplied with an appropriately rated plug and lead fitted and be indicated as:
• 10A plug & lead fitted
• 15A plug & lead fitted
• 20A plug & lead fitted
Electrical Connection
Information

Page Intentionally Left Blank
Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 7 www.stoddart.com.au

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 8
www.stoddart.com.au
W.BMAxx
Specications
Model W.BMA22 W.BMA23 W.BMA24 W.BMA25 W.BMA26
Height 245mm 245mm 245mm 245mm 245mm
Width 705mm 1030mm 1355mm 1680mm 2005mm
Depth 600mm 600mm 600mm 600mm 600mm
Bain Marie Capacity 4 x 1/2 GN Pans 6 x 1/2 GN Pans 8 x 1/2 GN Pans 10 x 1/2 GN Pans 12 x 1/2 GN Pans
Power 1.2kW 1.8kW 2.4kW 2.4kW 2.4kW
Electrical Connection 10A plug & lead fitted
600
211
32
78
141
SECTION BF-BF
243
705
1030
1355
1680
2005
82 Electrical Lead Position
81
Technical Specications
Specication

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 9 www.stoddart.com.au
W.BMS11 / W.BML21
81
288
82 Electrical Lead Position
73
30
32 256
600
705
673
Specications
Model W.BMS11 W.BML21
Height 290mm 290mm
Width 600mm 705mm
Depth 370mm 600mm
Bain Marie Capacity 3 x 1/3 GN Pans 4 x 1/2 GN Pans
Power 0.6kW 1.2kW
Electrical Connection 10A plug & lead fitted 10A plug & lead fitted
288
81 82
78
34
32
600
370
Specication

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 10
www.stoddart.com.au
60
80
10020
1200
40
Initial Start-up & Operation
• Before switching ON the unit - The element covers, dividers and shelves need to be placed in the unit
• Fill unit with water using the ball valve provided or manually fill with a suitable container to bottom of the overflow or approx� 10mm of
water over the top of the element covers� Ensure that the thermostat Dial on and the well is heating to operating temperature� To check
that all the elements are heating up the water, bubbles should appear around the elements If problems occur, contact the distributer or
manufacturer
• Leave the Bain Marie to operate with water in the well for 3 - 4 hours, checking water levels hourly
• Allow the unit to cool, drain the well using the ball valve provided either in the service compartment or under the unit� Once this is
complete, clean the whole unit, including the Gastronorm pans
Bain Marie - Initial Start-up
• Fill unit with water using a suitable container to bottom of the overflow or approx� 10mm of water over the top of the element covers�
Turn main tank element switch to high for approximately 10-15 minutes and adjust back to the desired running temperature� Check
water height throughout the time the unit is in use, refill the water if it no longer covers the element
• The well must be filled with potable water� Dirty can corrode the elements� A lemon slice or a few drops of lemon juice should be added
to the water daily to reduce the build-up of scale in the well
• The well can be filled with a bucket� Do NOT switch ON the unit until the well is at the water level required�
• Hot or cold water can be used� Hot water will save on heating time and power
• Water MUST not be recycled and the well should be refilled at the start of each work day� After being in the well, all water MUST be
treated as waste water� Do NOT drink and serve to persons
• For use in areas with a high chloride content (ie� SA, WA or country areas) demineralised water should be used in all cases
• To drain Bain Marie, use valve provided under the unit or in the service compartment� Mobile units: Let the water cool then drain into a
suitable container
Note: The thermometer is meant as guide only� It indicates the temperature of the water (when used as a wet unit) or the temperature under the
food pans (when used as a dry unit)� It does not indicate the temperature of the food� Do not use the top of the unit as a serving area�
Using as a Wet Unit
Note: The Baine Marie is designed and recommended for wet operation, running the Baine Marie as a dry unit can create a wider range of
temerature variations�
• Turn main tank element switch to high for approximately 10-15 minutes and adjust back to the desired running temperature
Using as a Dry Unit
Do not use Grids/Racks in bottom of pans as this causes a loss of heat transfer between the bottom of the pan (heat source) and the product
in the pan� Poor performance will occur with the use of Grids/Racks and the manufacturer will not cover warranty costs if this is found to be
the source of heating problems with the units�
Bain Marie - Operation
WARNING!
The water in the well and the surfaces of this unit are HOT when
operating. Take caution and do NOT place any part of the body in
the water.
Thermometer Thermostat Control Power ON/OFF
Operation

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 11 www.stoddart.com.au
• All Gastronorm pans and extra dividers are sold separately
• Each module can hold one 1/1 pan, two 1/2 pans, three 1/3 pans, four 1/4 pans, six 1/6 pans and nine 1/9 pans� Pan depths are 25mm,
65mm, 100mm and 150mm� Contact your distributer about the best possible depth for the product you intent to display
• For 1/6 and 1/9 Gastronorm pans, extra dividers are required
Gastronorm Pans
• All food MUST be pre-heated/cooked before placing in the unit� Attempting to cook food with this unit can lead to food poisoning
• Ensure the well is maintaining the food temperature over 65°C
• The temperature reached on the temperature gauge is the water/air temperature, NOT the food temperature
• It is important to regularly monitor the food temperature in the Bain Marie
Food Temperature
• All storage of food should comply with local health standards and regulations
• All pans should be cleaned and placed in night storage� No pans should be left in the unit
• This unit is NOT designed to store product after hours� The unit MUST be switched OFF
• If the unit is moved for night storage, ensure the castors are locked (mobile units only)
Food Storage
• Drain the well, no water should remain in the well
• Ensure the benches around the well are cleaned continuously to prevent contaminants entering the pans
• When operating, the surfaces may be hot
• Signage should be displayed for personal and customers to ensure no one will burn themselves
Bain Marie
• Ensure that the Bain Marie is switched ON and has reached operating temperature before placing any food in the unit
• All food placed in the well MUST be pre-heated/cooked
• Only Gastronorm pans are to be placed in the well
Loading Bain Marie
GN Pans, Loading Bain Marie
Food Safety
Important!
This unit is not designed to cook products, it only maintains them
above the regulated 65°C serving temperature.
Operation

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 12
www.stoddart.com.au
Important!
Some commercial stainless stain cleaners leave residue or lm on
the metal that may entrap ne particles of food, thus deeming the
surface not FOOD SAFE.
WARNING!
This unit is NOT waterproof, do NOT hose.
DO NOT pour water directly onto the unit.
WARNING!
Wait until the unit has cooled to a safe temperature before
undertaking any cleaning or maintenance.
Contact with hot surfaces can cause burns and serious injury.
• Cleaning is recommended for health and safety purposes and to prolong the life of the unit
• Do NOT use abrasive pads or cleaners on the stainless steel or any other metal parts of the unit
• Do NOT use industrial chemical cleaners, caustic based cleaners or bleaches and bleaching agents, many will damage the metals and
plastics used on this unit
• When drying, metal surfaces should be wiped with a soft cloth in the same direction as grained polish
• Do NOT remove any screws for cleaning� All internal sections of the unit are to be cleaned by a qualified technician
• This unit is NOT waterproof, do NOT hose, do NOT pour water directly onto the unit
• Stainless steel exhibits good resistance to corrosion however, if not properly maintained stainless steel can rust and/or corrode
• Any sign of mild rust and/or corrosion should be thoroughly cleaned with warm soapy water and dried as soon as possible
• NEVER use abrasive pads or cleaners for cleaning
• All metal surfaces should be checked while cleaning for damage, scuffs or scrapes as these can lead to rust and further damage to the
product
• Mild rust and/or corrosion can treated with a commercial cleaning agent that contains citric/oxalic/nitric/phosphoric� Do NOT use
cleaning agents with chlorides or other harsh chemicals as this can cause corrosion� After treatment, wash with warm (not hot) soapy
water and dry thoroughly
• Thoroughly wipe the surfaces dry after cleaning and do NOT let water pool on the unit� Check crevices and folds for pooling
• If an abrasive product is used while cleaning, thoroughly dry the unit and leave in an open or oxidised area for the stainless steel
protective layer to replenish
• When using, ensure all liquids and moisture is cleaned up straight away� Food liquids such as juices from vegetables and fruits should
NOT be left on preparation surfaces
• Do NOT leave items on the stainless steel such as cutting boards, rubber mats and bottles
• To protect the polish, stainless steel should be dried by wiping a dry soft cloth in the same direction as grained polish
• For NON-food contact surfaces, a light oil can be wiped on the surfaces with a cloth to enhance the stainless steel surface Wipe in the
direction of the grain
• Some commercial stainless stain cleaners can leave residue or film on the metal; this may trap fine particles of food on the surface,
thus deeming the surfaces not food safe
Cleaning
General Information
Corrosion Protection
Surface Finish
Operation

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 13 www.stoddart.com.au
• Isolate from the power supply
• The well MUST be drained before cleaning� Ensure the waste connection is left OPENED to allow sufficient drainage while cleaning the
well
• Clean the well and elements with warm (not hot) soapy water and a sponge� After cleaning, flush the well with water
• Ensure all due care is taken when cleaning the elements, as they can become damaged
• Thoroughly wipe the well and elements dry with a soft cloth� Do NOT let water pool in the well, check crevices and folds
• Dividers, Element Covers & Gastronorm Pans can be cleaned in a kitchen sink with warm soapy water� Thoroughly wipe dry with a soft
cloth after cleaning, do NOT allow to air dry
Bain Marie
• Descaling is recommended for health and safety purposes and to prolong the life of the unit
• The well MUST be descaled monthly to remove any scaling and build-up in the well and on the elements� Element covers should be
descaled at the same time as the well
• To descale, a descaling solution needs to be purchased� The descaling solution should be used as per directions on the packaging
• Remove all food and pans from the well before descaling
• Ensure the well is rinsed and thoroughly cleaned after descaling
Descaling the Well
• Every day, the well should be filled with clean water� A lemon slice or a few drops of lemon juice should be added daily to the water
• As required, adding a commercial cleaning agent that contains citric/oxalic/nitric/phosphoric and boiling for 45 minutes will help to
prolong the life of the Bain Marie� Do NOT use cleaning agents with chlorides or other harsh chemicals as this can cause corrosion
• Do NOT fill the well with cold water if the elements are hot
• Water with high mineral content needs be filtered
• When cleaning, clean the elements properly and allow to dry before switching the unit back ON
Element Protection
Materials Required
• Stainless Cleaner
• Non Abrasive Cleaning pad
• Clean Sanitised Cloth
• Paper Towel
• Container of warm water
• Appropriate PPE (Personal Protective Equipment)
Cleaning Schedule
• Daily cleaning is required for the Bain Marie well and external surfaces� This will help to maintain and prolong the efficiency of your unit
• The unit should be cleaned at the end of each work day
Operation

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 14
www.stoddart.com.au
Troubleshooting
WARNING!
Technician tasks are only to be completed by qualied service
people. Check faults before calling service technician.
Operation
Problem Possible Causes Task Remedy
Unit does not operate / start
The mains isolating switch on the wall, circuit
breaker or fuses are OFF at the power board OTurn isolating switch, circuit breaker or fuses ON
The power switch of the unit is OFF O Turn the power switch ON
Electrical wiring damaged T Replace / Fix electrical wiring
Well does not reach
temperature
Temperature not set to the right setting O Check setting and adjust the temperature
Exhaust fan above the unit O Move unit / exhaust fan
Cold items in wells O Remove items and heat properly
Cold water in the well O Close the water valve / Wait 30 minutes
Temperature gauge broken T Replace temperature gauge
Thermostat or Temperature probe broken T Replace thermostat
Mineral deposits on element T Filter water
Element blown T Replace element
Food not at desired
temperature
Thermostat set incorrectly O Adjust thermostat
Well is not reaching required temperature O/T See above
Water pooling around the unit
Drain not in the tundish / Bucket overflowing O Place drain in the tundish / Clear and replace
bucket
Unit not level O Place unit of a level surface
Connection seals / BSB valve broken T Replace seals / BSB valve
Task Type - (O) = Operator
(T) = Technician Task

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 15 www.stoddart.com.au
Warranty
This product is intended for commercial use, and in line with Australian electrical safety standards the
following warnings are provided:
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack
of experience and knowledge, unless they have been given supervision or instruction concerning the use of the product by a person
responsible for their safety� Children should be supervised to ensure that they do not play with the product�
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a
hazard� Please contact Stoddart for parts and we will advise how to do this in order to avoid any electrical hazard�
As the exclusive manufacturer and distributor of Stoddart products in Australia, Stoddart would like to congratulate you on your purchase of a
Stoddart product�
Stoddart design, manufacture & distribute Food Service Equipment (appliances) exclusively for the commercial market�
These appliances are not designed nor intended for household or domestic use & must not be used for this purpose�
Stoddart warrants to the original purchaser (“Customer”) of equipment manufactured or distributed by Stoddart that for 12 months from the date of installation of
the equipment by Customer (the “Warranty Period”), any defect in workmanship or material will, subject to clauses 1�2 and 3, be:
1�1
Stoddart will not be liable for any associated loss, damage or compensation claim resulting from any defect in workmanship or material, and such liability is expressly
excluded from the operation of clause 1�1�
1�2
Repaired without charge; ora)
In respect of any Major Failure which cannot be repaired, replaced or the purchase money refunded�b)
Subject to clause 3, equipment supplied by Stoddart to Customer comes with guarantees that cannot be excluded under the Australian Consumer Law� Customer is
entitled to a replacement or refund for a Major Failure and compensation for any other reasonably foreseeable loss or damage� Customer is entitled to have the
equipment repaired, or replaced if the equipment fails to be of an Acceptable Quality and that failure does not amount to a Major Failure�
2�1
A Major Failure occurs when the equipment suffers repeated and/or unexpected failure that cannot be repaired to Stoddart’s satisfaction (acting reasonably) or which
Stoddart considers (acting reasonably) renders the equipment unsafe or inoperable;
i�
Stoddart can only warrant the equipment will be of an Acceptable Quality when Customer uses the equipment in accordance with Stoddart’s manufacturer’s
instructions or user manual (“Instructions”)� Acceptable Quality does not imply a lifetime guarantee for the equipment;
ii�
Certain components have a finite expected life, especially in a commercial or high-use environment� For example components such as refrigeration compressors,
elements, thermostats/simmerstats, switches, fans, and temperature controllers can be expected to last up to 12 months when used in accordance with the
instructions;
iii�
In a commercial environment, components such as lamps, fluorescent tubes, light bulbs, glass, silicone seals, gaskets and plastic components will require regular
replacement� This is not covered by warranty and is at Customer’s cost�;
iv�
The life of equipment may be adversely affected by misuse, neglect, unauthorised alteration, incorrect installation, power surges, accident, use of inappropriate chemicals,
flooding, and acts of God;
v�
On site warranty services are limited to sites within 50km from the nearest Stoddart authorised service agent and service agent’s reasonable travel costs must be paid by
Customer prior to the commencement of the repairs;
vii�
Additional labour costs will apply for service outside standard business hours of 8�00am to 4:30pm, Monday to Friday and on public holidays;viii�
Stoddart cannot guarantee the performance of equipment made specifically to Customer’s design or specifications� Stoddart will, where reasonably possible, draw any
issues arising from Customer’s design or specifications to Customer’s attention during the commissioning and/or manufacturing process; and
ix�
Customer must pay additional costs incurred by Stoddart as a result of Customer failing to provide suitable access to the equipment for inspection and service�x�
Proper maintenance and cleaning of equipment in accordance with the Instructions is essential to the equipment’s effective operation;vi�
Customer acknowledges and agrees:3�1
Stoddart is committed to providing a comprehensive and fair warranty for all of its equipment� The warranty incorporates a commercial
manufacturers’ warranty, together with the consumer warranty provisions of the National Consumer Protection Act (2009)�
1. Commercial Warranty
2. Consumer Warranty
3. Warranty Clarication
Australian Warranty Policy & Procedure
Appendix 1 – Australian Warranty and Contact Details
Situations where Stoddart is not satisfied (acting reasonably) the equipment or any part of the equipment has been used in accordance with the Instructions including
misuse, neglect, unauthorised alteration, incorrect installation, power surges, accident, use of inappropriate chemicals, flooding, fire or act of God;
b)
Where remote refrigeration is connected by a person other than Stoddart to equipment produced by Stoddart, Stoddart cannot accept claims for repair of TX valves and
control components, as the fault may arise from the installation of the remote refrigeration lines, equipment, and gas, by a party over which Stoddart has no control�
h)
Any consequential loss, damage or expense arising directly or indirectly from use of the equipment otherwise than in accordance with the Instructions;c)
Any damage or malfunction arising from, or relating to, Customer’s failure to properly maintain or clean the equipment in accordance with the Instructions;d)
Transportation costs associated with transporting the equipment to a Stoddart authorized service agent where Stoddart considers (acting reasonably) that repairs cannot
be undertaken on-site; and
i)
Unless agreed to by Stoddart in writing to the contrary, warranty is not included in the sale price for goods sold to or installed in an overseas location�j)
Stoddart’s warranty liability under clauses 1 and 2 of these Terms exclude or do not cover:3�2
The matters acknowledged by Customer in clause 3�1;a)
Damage caused to equipment during transportation, which is outside Stoddart’s standard delivery conditions�e)
Breakage or replacement of lamps, fluorescent tubes, light bulbs, glass, silicone seals, gaskets and plastic components�;f)
Maintenance, repair or other works not undertaken by a Stoddart authorised service agent�g)
Refer to the trouble-shooting section of the Instructions to establish the nature of the fault� Check the equipment is plugged-in, turned-on or has no other valid reason for
not operating�
a)
If step (a) does not overcome the issue, you should report the fault with the equipment to our service department (phone [phone] or fax [phone])� Our service
department will assist you with further trouble-shooting� If our service department is unable to resolve the fault with the equipment they will request you complete a Stoddart
Warranty Request Form and fax [phone]) or email (service@stoddart�com�au) it to us�
This form can also be completed online (www�stoddart�com�au/warranty-claim)�
b)
The following procedure must be followed to claim under Stoddart’s warranties:4�1
To complete a Stoddart Warranty Request Form you will require the following information:
Stoddart will not arrange a warranty call out until it receives the above information from you in writing�
Upon receipt of a properly completed Stoddart Warranty Request Form, Stoddart will check its records to confirm whether the equipment is eligible for warranty repair� If
warranty repair is required, Stoddart will issue an OFFICIAL AUTHORISATION NUMBER and details of work to be carried out by a Stoddart authorised service agent� This
authorisation number MUST be obtained before any work is carried out� Stoddart will not accept invoices for work carried out without an official authorisation number or by
an unauthorised service agent�
c)
Proof of purchase stating model number and date of purchase;I�
The serial number of the equipment (this is located on the ratings plate sticker);II�
A description of the fault/problem;III�
Your company details including the exact location of the equipment; andIV�
Any restrictions on times or methods of access to the equipment�V�
d)
Customer must quote the official authorisation number on all correspondence and invoices relating to a warranty claim to ensure prompt processing by Stoddart�e)
Customer must pay all costs associated with a call-out for work that is not related to warranty repairs or outside Stoddart’s Terms immediately�f)
Stoddart will comply with its warranty liabilities contained in these Terms in a timely manner�5�1
For Warranty, maintenance, spare parts and repairs, contact:
Tel: [phone] Fax: [phone] email: [email protected]
The equipment must be repaired and maintained by a qualified technician� Stoddart’s authorised service agents are experienced technicians who understand the equipment
and carry commonly used spare parts� Contact Stoddart’s national service number listed below for details of your nearest Stoddart authorised service agent�
6�1

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 16
www.stoddart.com.au
Warranty
Situations where Stoddart is not satisfied (acting reasonably) the equipment or any part of the equipment has been used in accordance with the Instructions including
misuse, neglect, unauthorised alteration, incorrect installation, power surges, accident, use of inappropriate chemicals, flooding, fire or act of God;
b)
Where remote refrigeration is connected by a person other than Stoddart to equipment produced by Stoddart, Stoddart cannot accept claims for repair of TX valves and
control components, as the fault may arise from the installation of the remote refrigeration lines, equipment, and gas, by a party over which Stoddart has no control�
h)
Any consequential loss, damage or expense arising directly or indirectly from use of the equipment otherwise than in accordance with the Instructions;c)
Any damage or malfunction arising from, or relating to, Customer’s failure to properly maintain or clean the equipment in accordance with the Instructions;d)
Transportation costs associated with transporting the equipment to a Stoddart authorized service agent where Stoddart considers (acting reasonably) that repairs cannot
be undertaken on-site; and
i)
Unless agreed to by Stoddart in writing to the contrary, warranty is not included in the sale price for goods sold to or installed in an overseas location�j)
Stoddart’s warranty liability under clauses 1 and 2 of these Terms exclude or do not cover:3�2
The matters acknowledged by Customer in clause 3�1;a)
Damage caused to equipment during transportation, which is outside Stoddart’s standard delivery conditions�e)
Breakage or replacement of lamps, fluorescent tubes, light bulbs, glass, silicone seals, gaskets and plastic components�;f)
Maintenance, repair or other works not undertaken by a Stoddart authorised service agent�g)
Refer to the trouble-shooting section of the Instructions to establish the nature of the fault� Check the equipment is plugged-in, turned-on or has no other valid reason for
not operating�
a)
If step (a) does not overcome the issue, you should report the fault with the equipment to our service department (phone [phone] or fax [phone])� Our service
department will assist you with further trouble-shooting� If our service department is unable to resolve the fault with the equipment they will request you complete a Stoddart
Warranty Request Form and fax [phone]) or email (service@stoddart�com�au) it to us�
This form can also be completed online (www�stoddart�com�au/warranty-claim)�
b)
The following procedure must be followed to claim under Stoddart’s warranties:4�1
To complete a Stoddart Warranty Request Form you will require the following information:
Stoddart will not arrange a warranty call out until it receives the above information from you in writing�
Upon receipt of a properly completed Stoddart Warranty Request Form, Stoddart will check its records to confirm whether the equipment is eligible for warranty repair� If
warranty repair is required, Stoddart will issue an OFFICIAL AUTHORISATION NUMBER and details of work to be carried out by a Stoddart authorised service agent� This
authorisation number MUST be obtained before any work is carried out� Stoddart will not accept invoices for work carried out without an official authorisation number or by
an unauthorised service agent�
c)
Proof of purchase stating model number and date of purchase;I�
The serial number of the equipment (this is located on the ratings plate sticker);II�
A description of the fault/problem;III�
Your company details including the exact location of the equipment; andIV�
Any restrictions on times or methods of access to the equipment�V�
d)
Customer must quote the official authorisation number on all correspondence and invoices relating to a warranty claim to ensure prompt processing by Stoddart�e)
Customer must pay all costs associated with a call-out for work that is not related to warranty repairs or outside Stoddart’s Terms immediately�f)
Stoddart will comply with its warranty liabilities contained in these Terms in a timely manner�5�1
For Warranty, maintenance, spare parts and repairs, contact:
Tel: [phone] Fax: [phone] email: [email protected]
The equipment must be repaired and maintained by a qualified technician� Stoddart’s authorised service agents are experienced technicians who understand the equipment
and carry commonly used spare parts� Contact Stoddart’s national service number listed below for details of your nearest Stoddart authorised service agent�
6�1
4. Warranty Claim Procedure
5. Timing of Warranty Services
6. General Maintenance and Repairs

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 17 www.stoddart.com.au
Name of contact person on site: Date: / /
Business/Organisation name:
Street Address:
Suburb: State: Post Code:
Phone (Site): Mob:
Equipment Type: Brand:
Model/PNC no.: Serial no.:
Location (large sites only): Open: Close:
Date of purchase: / /
Company purchased from:
(please provide a copy of your tax invoice or delivery docket as proof of purchase)
Description of fault:
Has the following been checked (tick box if appropriate and checked)?
Electrical power supply ☐ Gas ☐ Water Supply ☐
Name of person requesting warranty (please print):
To ensure we can provide the best possible service we require you to complete this form. Make, model and serial number, along with other
essential information. To secure a call, you must also have an account with Stoddart or complete the credit card details below.
THIS FORM MUST BE COMPLETED OR WARRANTY CANNOT BE PROCESSED
CREDIT CARD DETAILS – Required as security against chargeable work (see note below)
Card type: Visa ☐ Mastercard ☐
Cardholder name: Card no.:
Signature: Expiry Date: / /
WARRANTY REQUEST FORM
Phone: [phone] Int: [phone]
Phone: [phone]
Fax: [phone] Int: [phone]
Email: [email protected]
PLEASE NOTE: Warranty call-outs take place Mondays to Fridays between 8.00 and 16.30 (except public holidays). Any calls
outside these times will be subject to penalty rates. Certain items such as glass components and light fi ttings are not covered
under warranty. Claims for non-covered parts, no faults found, travel over 50km or other items outside our standard terms and
conditions will be chargeable. Any chargeable items will be COD terms – payable onsite.
CREDIT CARD INFORMATION MUST BE PROVIDED AS SECURITY AGAINST FALSE WARRANTY CALL-OUTS.
FAILURE TO DO SO WILL RESULT IN REQUEST BEING UNATTENDED.
NORMAL BUSINESS HOURS ARE 8AM – 4.30PM MONDAY TO FRIDAY
This form can also be completed online at: www�stoddart�com�au/warranty-claim�
Warranty Request Form
Warranty

Page Intentionally Left Blank
Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 18
www.stoddart.com.au

Stoddart Sales
Servicing and Replacement
Sales Department
Tel: [phone]
Fax: [phone]
Email: fseorders@stoddart�com�au
Service & Spares Department
Tel: [phone]
Email: service@stoddart�com�au
Email: spares@stoddart�com�au