WARRANTY CONDITIONS FOR STROCO HEATERS
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STROCO heaters and parts are covered by 24 months warranty. The warranty is valid from the date
of installation, however, no more than 36 months from the date of delivery.
However, the warranty only applies if the guidelines are followed:
The STROCO heater is properly mounted according to manual
Warranty card correctly completed with serial number at www.stroco.dk
The warranty covers manufacturing defects and material defects.
THE WARRANTY LAPSE IF:
Changes that have been made to the system or the system is NOT built in accordance with our
instructions
During the warranty period, STROCO is obligated to repair units or parts that we determine to be
defective. Repairs for complaints must be made in an authorized service workshop or at one of our
partners' workshops.
Labour costs for any complaints on heaters or parts are not covered by STROCO:
If you observe defects in the system during the warranty period, the defective parts should be sent
postage paid to STROCO with information about the defect and delivery date/heater no.
STROCO’s assessment of the defect, and whether it is covered by the warranty, will always be final
and binding for the customer.
STROCO will only accept warranty claims that have been approved beforehand. STROCO can only
accept warranty claims if the owner/user can present written documentation to show that all service
and safety instructions have been followed. All warranties will be void if the installation guide and
other instructions in this manual have not been followed. The same applies if installation and
maintenance has not been performed in a proper professional manner, or if unoriginal parts have
been used for servicing or repairs.
Consequential losses:
STROCO assumes no liability for personal injury, damage to property, or operating losses resulting
from failure of the unit, no matter the cause (including manufacturing defects).