StyleWell GRANTLEY 23WM90383-PT01 User manual

GRANTLEY 40-IN. WALL MANTEL WITH
ELECTRIC FIREPLACE
THANK YOU
We appreciate the trust and condence you have placed in StyleWell through the purchase of this electric replace. We strive to continually
create quality products designed to enhance your home. Visit us online to see our full line of products available for your home improvement
needs. Thank you for choosing StyleWell!
Questions, problems, missing parts?
Before returning to the store, call StyleWell Customer Service
8 a.m. - 7 p.m., EST, Monday - Friday, 9 a.m. - 6 p.m., EST, Saturday
1-877-527-0313
HOMEDEPOT.COM
1007529405/319988344/611768149001/23WM90383-PT01
1007529403/319988348/611768150618/23WM90383-PC78
1007529244/319988488/611768150625/23WM90383-PB01
USE AND CARE GUIDE

2
MAXIMUM LOAD 35 lb. (15.9 kg)
CAUTION: This unit is intended for use only with the products and maximum weights indicated. Use with other products or products heavier
than the maximum weights indicated may result in instability causing possible injury.
Maximum Load Warning...........................................2
Safety Information.....................................................3
Warranty ..................................................................... 5
Pre-Assembly............................................................. 6
Hardware Included ................................................... 6
Product Specications....................................................... 6
Tools Required ................................................................... 6
Package Contents.............................................................. 7
Assembly....................................................................8
Operation .................................................................16
FCC/IC Information......................................................... 19
Care and Cleaning...................................................19
Troubleshooting....................................................... 20
Replacement Parts..................................................22
Maximum Load Warning
Table of Contents

3
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Please read and understand this entire manual before
attempting
to assemble, operate or install the product. If you
have any questions regarding the product, please call customer
service at 1-877-527-0313, 8 a.m.-7 p.m., EST, Monday-Friday,
9 a.m. - 6 p.m., EST, Saturday.
When using electrical appliances, basic precautions should
always be followed to reduce the risk of re, electrical shock,
and injury to persons including the following:
1. Read all instructions before using this appliance.
2. If possible, always unplug this appliance when not in use.
3. Only a qualied service person should repair this product.
4. Do not use outdoors.
5.
Do not cover the cord under the carpeting. Do not cover
with throw rugs, runners or the like. Arrange the cord away
from trafc areas and where it will not be tripped over.
6. To disconnect this appliance, turn the controls to the off
position, and then remove the plug from the outlet.
7. Connect to properly grounded outlets only.
8.
This appliance, when installed, must be electrically
grounded in accordance with local codes or, in the
absence of local codes, with the current CSA C22.1
Canadian Electrical Code. For U.S.A. installations, follow
local codes and the National Electrical Code, ANSI/NFPA
NO.70.
9. This appliance has hot and arcing or sparking parts inside.
Do not use it in areas where gasoline, paint or ammable
liquids are used or stored. This replace should not be
used as a drying rack for clothing. Do not hang Christmas
stockings or other decorations on or near this product.
10. There is a thermostat limiter inside the heater. When inner
temperature overheating or abnormal heating occurs, the
thermostat protective device will cut off the power supply
to avoid damage to the replace or risk of re.
Safety Information
WARNING: Under no circumstances should this replace be
modied. Parts that must be removed for servicing must be
replaced prior to operating this replace again.
DANGER:
High temperatures may be generated under
certain abnormal conditions. Do not partially or fully cover
or obstruct the front of this heater.
WARNING: If the supply cord is damaged, it must be replaced
by the manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard.
WARNING: In order to avoid overheating, do not cover the
heater.
WARNING:
Use extreme caution when operating heater
near children and the disabled.
WARNING:
Do not insert or allow foreign objects to enter
any ventilation or exhaust opening as this may cause an electric
shock or re, or damage the appliance.
WARNING: To prevent a possible re, do not block air intakes
or exhaust in any manner. Do not use on soft surfaces, like a bed,
where the opening may become blocked.
WARNING:
Use this appliance only as described in the manual.
Any other use not recommended by the manufacturer may cause
re, electric shock or injury to persons.
WARNING: This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never locate this
appliance where it may fall into a bathtub or other water container.
WARNING: This appliance is not a toy. Supervise children
playing near it.
WARNING:
This heater may include a visual alarm to warn
that parts of the heater are getting excessively hot. If the alarm
illuminates, immediately turn the heater off and inspect for any
objects on or adjacent to the heater that may have blocked the
airow or otherwise caused high temperatures to have occurred.
DO NOT OPERATE THE HEATER WITH THE ALARM ILLUMINATING.
CAUTION:
Never leave the heater operating unattended.
Extreme caution is necessary if unsupervised children or invalids
are nearby.
CAUTION:
Before assembly, carefully use scissors or a utility
knife to cut and unwrap all parts. Make sure you do not discard
the hardware.

4
Safety Information (continued)
NOTE:
To avoid injury from unexpected starting or electrical
shock, do not plug the power cord into a source of power during
unpacking and assembly. The cord must remain unplugged
whenever you are adjusting/assembling the replace.
If any part is missing or damaged, do not attempt to use or
plug in the power cord until the missing or damaged part is
correctly replaced. To avoid electric shock, use only identical
replacement parts when servicing double-insulated tools.
NOTE:
Use care in assembling your new fireplace. Take your
time and use the hardware provided and a quality Phillips head
screwdriver. Never overtighten bolts.
Do not sit on any part of the mantel.
It is recommended to work on a soft surface like a rug or to
lay out a blanket to protect the furniture from getting scratched
during the assembly process.
NOTE:
SAVE THESE
INSTRUCTIONS

5
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Warranty
1 Year Limited Warranty: The manufacturer warrants that your new electric replace is free from manufacturing and material defects for
a period of one year from date of purchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, after said defect is conrmed
by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product, except as provided by law.
7. All other warranties – expressed or implied – with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non-accessories used in conjunction with the
installation of this product.
10. This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The replace is subjected to prolonged periods of dampness or condensation.
b. There is any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
Warranty

6
Part Description Part Number Quantity
AA Screw- Ø3 x 12 mm PH-SCRBLK007 6
BB Screw- Ø3.5 x 12 mm PH-SCRBLK013 7
CC Tipping Restraint Hardware PH-FTRHH510 1
DD Screw- Ø4 x 25 mm PH-SCRBLK018 11
EE Bolts- Ø6.3 x 12 mm PH-BLTBLK002 4
FF Screw- Ø4 x 12 mm PH-BLTBLK013 4
GG Screw- Ø4 x 50 mm PH-SCRBLK006 9
HH Screw- Ø3 x 16 mm PH-23WM90383-HH 4
II Back Panel Bracket PH-BKTBLK017 4
JJ Wire clip (Pre-attached) PH-23MMWIRECLIP 3
KK Threaded Insert (Pre-attached) PH-THRZNC001 4
LL Floor glide (Pre-attached) PH-GLDBRW001 4
HARDWARE INCLUDED
CC DD EE FF II GG JJHH
AA
KK
BB
LL
NOTE:
Hardware not shown to actual size.
Phillips Screwdriver
PRODUCT SPECIFICATIONS
VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WATTS 1500 Watts
PLANNING ASSEMBLY
Before beginning assembly of product, make sure all parts are present. Compare parts with Hardware Included and Package Contents lists.
If any part is missing or damaged, do not attempt to assemble, install or operate the product. Contact customer service for replacement
parts.
Estimated Assembly Time: 90 Minutes
TOOLS REQUIRED
Pre-Assembly

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PACKAGE CONTENTS
NOTE: All panels are labeled left
and right as viewed from the front of
unit.
Pre-Assembly (continued)
A
C
D
B
O
I
H
J
N
M
L
K
G
E
F
EG
EA
EB
EC
ED
EF
EF
EH
Part Description Quantity
A Base 1
B Lower Left Front panel 1
C Upper Front Panel 1
D Lower Right Front panel 1
E Left Surround 1
F Upper Surround 1
G Top Panel 1
H Right Surround 1
IFront Glass Panel 1
JLower Front Panel 1
KLeft Side Panel 1
LUpper Fixed Shelf 1
MLower Fixed Shelf 1
NRight Side Panel 1
OBack Decoration Board 1
EA Front Panel with Control Button 1
EB Heater Box 1
EC Log Set Left 1
ED Log Set Right 1
EF Bracket -3850 2
EG Ember Bed 1
EH Remote 1

8
2
Align pre-drilled holes at the top edges of Left Surround (E)
and Right Surround (H) with the pre-installed hardware on
the Upper Surround (F). Push together.
Secure each bracket across each joint with a Screw (AA)
and Phillips screwdriver.
Assembling the Inner Surround Panels
1
Locate the pre-attached metal brackets found on the Lower
Left Front Panel (B) and the Lower Right Front Panel (D) and
rotate to span across the edges to the Upper Front Panel (C).
Locate the pre-attached metal brackets found on the Left
Surround (E) and the Right Surround (H) and rotate to span
across the edges to the Upper Surround (F).
Secure each bracket across each joint with a Screw (AA) and
Phillips screwdriver.
Assembling the Surround Panels
Assembly
H
F
E
AA
B
C
D
3
Locate the Front Panel with Control Button (EA).
Using Screws (BB), secure the Front Panel with Control Button (EA)
inside the inner surround assembly (H, F, and E) as shown.
Assembling the Fireplace
EA
F
E
H
BB

9
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Assembly (continued)
5
Align the pre-installed hardware on the edges of the surround
assembly with the pre-drilled holes on the edges of the Lower
Front Panel (J).
Attaching the Lower Front Panel
4
Locate the Glass Panel (I).
Carefully insert the Glass Panel (I) into the grooves of the surround rails (E,H) as shown. Slide all the way in until the glass meets the
bottom of the Front Panel with Control Button (EA).
Placing the Glass Front
J
I
6
Align the pre-drilled holes on the outer edges of the inner
surround assembly (H, F, and E) with the pre-drilled holes on
the inner edges of the outer surround assembly (D, C, B).
Use Screws (DD) to attach the Inner and Outer Surround
Assemblies.
Attaching the Inner and Outer
Surround Assemblies
FE
H
D
B
DD
C
E
H
EA

10
78
Assembly (continued)
Insert Screws (EE) into pre-drilled holes in Upper Fixed
Shelf (L) as shown, but do not tighten all the way. Leave
each screw head about 1/8 in. out from the shelf.
Locate the Left and Right Side Panels (K and N) and the
Upper and Lower Fixed Shelves (L and M).
Insert the pre-installed hardware on the edges of the Upper
and Lower Fixed Shelves (L and M) into the pre-drilled holes
on the Left and Right Side Panels (K and N).
Secure the panels in place by tightening the fasteners with a
Phillips screwdriver as shown.
Preparing the Upper Fixed Shelf Attaching the Media Bay Partition and
Sides
N
L
M
K
L
EE
9
Align the pre-installed hardware on the edges of the main assembly
with the pre-drilled holes on the replace surround.
Secure the main assembly to the replace surround by tightening the
hardware with a Phillips screwdriver as shown.
Attach the Front Fireplace Surround to the
Main Assembly
1/8 in1/8 in..

11
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EFEF
EFEF
EBEB
10
Locate the Brackets (EF) and secure to each side of the
Heater Box (EB) using Screws (FF).
Attaching the Insert Brackets
Assembly (continued)
11 Rest the hinges of the Heater Box (EB) on the
previously installed mounting bolts.
Secure the heater in place by screwing Bolts (EE)
through the other side of the hinges on the Heater
Box (EB) and into the Upper Fixed Shelf (L) above.
Installing the Fireplace Heater
EF
FF
EB
EF
EE
EB
Align the Base (A) with the main assembly.
Insert Screws (GG) through the Base (A) and into the pre-drilled holes on the edges of the center assembly as shown.
12 Attaching the Base
A
L
GG

12
13Locate the mantel Top Panel (G) and align the pre-drilled holes
in the Top Panel (G) with the pre-installed screws on the top
edges of the main assembly.
After inserting the screws into the holes, tighten the fasteners
from underneath the mantel Top Panel (G) using a Phillips
screwdriver as shown.
Attaching the Top Panel
Assembly (continued)
G
14 Place the Log Set Left (EC) into the Ember Bed (EG) as
shown. Repeat with the Log Set Right (ED).
Assembling the Log Set
EG
EC
ED
15
Route the wires of the Log Set Left (EC) and the Log
Set Right (ED) down the back of the Ember Bed (EG)
and into the receiving tabs to secure in place. Refer to
the lower diagram.
Gently plug the cords from both the Log Set Left (EC)
and the Log Set Right (ED) into the ports as shown.
Ensure the cords are plugged in straight.
Assembling the Log Set

13
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16
Place the assembled log set into the back of the unit
behind the glass panel.
Push the tabs beneath the log set into the holes on the
bottom panel.
Assembling the Fireplace
Assembly (continued)
EG
17 Once the log set is in place, secure with Screws (BB)
through the bottom of the log set and into the base.
Securing the Log Set
BB
18
Connect Key Button Connection Wire to heater.
Key Button
Connection Wire
Ember Bed
Connection Wire
Insert the Ember Bed Connection Wire into the heater.
Route the Ember Bed Connection Wire down the side surround rail and along the back of the log set, securing it in place with the
clips as shown.
Connecting the Fireplace Wiring

14
19Placing the Fireplace Back Panel
Locate the Back Decoration Board (O).
Only slightly bend the wallpaper and t it into the back
of the replace.
Note that this back panel is reversible and can be
placed with either side facing the replace insert for a
customizable look.
Assembly (continued)
O
O
20Place the Back Panel Brackets (II) between the Back
Decoration Board (O) and the grooves of the assembly
as shown.
Fasten each Back Panel Bracket (II) using Screws (HH).
Repeat until all brackets are in place as indicated by the
diagram.
Securing the Fireplace Background
HH
II

15
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21
When the Tipping Restraint Hardware (CC) is properly
installed, it can provide protection against unexpected
tipping of the unit due to small tremors, bumps
or climbing.
Each Tipping Restraint Hardware (CC) includes one Unit
Anchor, one Wall Anchor, one Anchor Tether, and two
Anchor Screws. Use these to complete the following
steps for a proper installation.
Locate a secure wall stud behind the unit closest to the
left side.
Align the Unit Anchor with a wall stud and attach with
Anchor Screws using a Philips screwdriver. The Anchor
Screws must pass through the Top Assembly (G) for
proper installation.
Align the Wall Anchor in the center of the wall stud,
at level with the Unit Anchor, and attach with Anchor
Screws using a Philips screwdriver.
On the Anchor Tether, detach the cable from the
connector and loop the loose cable through the eyelets
on the Wall Anchor and Unit Anchor. Reattach the loose
cable to the connector, but do not tighten.
Locate a secure wall stud behind the unit closest to the
right side, and repeat the steps above.
Tighten both Anchor Tethers by pulling the cable
through the connector.
Installing the Tipping Restraint Hardware
WARNING:
Installing the Tipping Restraint
Hardware will help prevent accidents or damage to the
unit.
NOTE:
Installation of the Tipping Restraint Hardware (CC)
will provide a small space between the wall and the unit.
Assembly (continued)
WARNING
• Unit must be placed on a level surface
or leveled with included hardware (when
applicable).
• Do not sit or stand on or allow children to
climb, sit or stand on the assembled product.
• For safety reasons, it is imperative that this
unit be mounted to the wall or oor.
• Unit can tip over causing severe injury or
death.
• Do not exceed the recommended weight
limits.
• Before cutting, drilling or hammering into
any wall or oor surface, verify the location
of electrical, plumbing and gas lines. Cutting
may cause serious injury.
Wall
CC
G

16
Operation
Operation
3 4
Adjusting the Heater
Press the heater button on the control panel to turn on/off
(00) and adjust the heater setting.
The “+ / - ” buttons on the remote will increase / decrease
temperature setting.
The thermostat setting range is 82°F - 62°F (27°C - 17°C) or
continuously ON.
The thermostat is adjustable by 2°F or 1°C increments.
To change between °F and °C, press and hold the heater
button on the control panel for 3 seconds.
NOTE: To change between °F and °C press and hold the
Heater button on the control panel for 3 seconds.
Push the Power button to supply power to all
functions of the replace and put the insert in a
standby mode.
Push the Power button again to turn off all functions.
1 2
Powering the Fireplace
NOTE: Holding the Power button on the control panel for
10 seconds will disable the heater function.
NOTE: All previous settings are held in memory, so the
next time you power up the replace, the unit will turn on
with the same settings.
Adjusting the Flame
There are 5 brightness levels that can be selected and OFF
(00) setting. Settings F5 - F1 decrease in brightness.
Pressing the Timer button will cycle through the timer
settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H,
8H, 9H, and off (00).
Setting the Timer
NOTE: The control panel can be accessed at the upper-right corner of the insert.
/
The flame speed is only adjustable from the remote
control. Each ame setting has 5 speed options available.
Setting 1 is slowest ranging up to setting 5 which is the
fastest.
5Adjusting the Flame Speed

17
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Operation (continued)
NOTE: Please operate the remote control at a slow
measured pace. Press the remote control buttons with
an even motion and gentle pressure. Repeatedly pressing
buttons in rapid succession may cause the transmitter to
malfunction.
NOTE: Do not mix old and new batteries. Do not mix
alkaline, standard (carbonzinc), or rechargeable (nicad,
nimh, etc) batteries. Do not ingest batteries.
When the remote control stops operating or its range
seems reduced, it is time to replace the batteries with
new ones.
On the back end of the remote, press and slide
the battery door open and remove the old battery.
Insert two AAA batteries, checking that the + and -
sides of the battery match inside the battery
compartment.
Replace the battery compartment door.
6Replacing the Remote Control Battery
NOTE: Batteries should be removed if the product is
to be left unused for a long time.
The battery may contain hazardous substances that
could endanger the environment and human health.
This symbol marked on the battery and/or packaging
indicates that used battery should not be treated
as municipal waste. Instead it shall be left at the
appropriate collection point for recycling.
By correctly disposing used batteries, you prevent
potential negative consequences for the environment
and human health. Recycling used materials also
conserves natural resources.
For more information about collecting and recycling
used batteries, please contact your local municipality,
your waste disposal service or the point of sale where
you purchased this product.
7Disposing of Used Batteries

18
Operation (continued)
8Power Cord Information
This heater is for use on 120 volts. The cord has a plug
as shown in the figure.
Connect to properly grounded outlets only.
Do not use a two-prong adapter. Never use with an
extension cord or relocatable power tap (outlet/
power strip).
9Patented Safer Plug®Information
This product is equipped with a Safer Plug®, which is an advanced safety
device that helps prevent electrical res caused from faulty outlets.
Overloading of outlets, adapters and surge protectors may cause
overheating, damage, and increased risk of res. The Safer Plug
continuously monitors the temperature in the plug and outlet and will turn
off the heater to prevent unsafe outlet overheating.
If the Safer Plug cuts the power due to unsafe conditions it will show an
“ Er ” message on the screen. If this occurs the Safer Plug has prevented
a potentially unsafe condition.
To reset the device if this occurs, rst allow the plug to cool down. Once
the plug has cooled down, unplug the device and wait 5 seconds, then
plug back in and continue to use normally.
If the Safer Plug continues to activate, your outlet may be faulty. Check
your heater cord and plug connections. Faulty wall outlet connections or
loose plugs can cause the outlet or plug to overheat. Be sure the plug ts
tight in the outlet. Heaters draw more current than small appliances.
Overheating of the outlet may occur even if it has not occurred with the
use of other appliances. During use check frequently to determine if your
plug outlet or faceplate is HOT! If so, discontinue use of the heater and
have a qualied electrician check and/or replace the faulty outlet(s).
SAFER PLUG

19
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Care and Cleaning
Dust your replace regularly with a soft non-lint-producing cloth or household dusting product.
Clean your replace with a gentle non-abrasive household cleaner. Dry your replace immediately with a soft cloth or towel.
The motors used on the fan and the ame generator assembly are pre-lubricated for extended bearing life and require no further
lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.
Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or replace.
FCC/IC Information
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Twin-Star International Inc.
1690 S. Congress Ave., Suite 210, Delray Beach, FL 33445
1-866-661-1218
This Class B digital apparatus complies with Canadian ICES-003.
WARNING:
Disconnect power before attempting any maintenance or cleaning to reduce the risk of re, electrical shock or personal injury.
WARNING:
Make sure the power is turned off before proceeding with repairs. Any electrical repairs or rewiring of this unit should be
carried out by a licensed electrician in accordance with national and local codes. If repairing or replacing any electrical component or wiring,
the original wire routing, color coding and securing locations must be followed. During any service of this appliance, the power to the unit
must be turned off. First turn the main power switch to the OFF position. Then remove the electrical plug from the wall outlet.
WARNING:
Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire,
electrical shock and injury to persons.
WARNING:
Do not use this replace if any part of it has been under water. Immediately call a qualied service technician to inspect the
replace and replace any part of the electrical system.
WARNING:
Changes or modications to this unit not expressly approved by the party responsible for compliance could
void user’s authority to operate the equipment.

20
PROBLEM ROOT CAUSE CORRECTIVE ACTION
Fireplace stopped heating before reaching
the desired temperature.
Fireplace has reached set temperature.
Temperature around replace might be a few
degrees higher than other area in the room.
Set the replace to a higher temperature or
always “on”.
Display shows " "The thermostat sensor is
broken or disconnected.
Unplug the replace, remove the back panel of
the replace and check that the
thermostat is plugged into the main circuit
board. If this does not solve the problem
contact customer service for a replacement
thermostat sensor.
Display shows " " The thermostat sensor short circuited. Contact customer service for a replacement
thermostat sensor.
Display shows " " Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets
and outlets are not blocked as this may cause
overheating. Unplug the heater for 30 minutes
and allow it to cool down. Replug and operate.
Monitor the heater for signs of overheating.
If the problem persists discontinue use of the
heater and contact customer service.
Display shows " " Power cord overheating
protection has activated.
Check your heater cord and plug connections.
Faulty wall outlet connections or loose plugs
can cause the outlet or plug to overheat. Be
sure the plug ts tight in the outlet. Heaters
draw more current than small appliances.
Overheating of the outlet may occur even
if it has not occurred with the use of other
appliances. During use check frequently to
determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater
and have a qualied electrician check and/or
replace the faulty outlet(s).
Heater does not blow warm air.
The heater is in a cool down cycle.
Normal operation will continue to run for less
than one minute before shutting down. Times
will vary based on temperatures. During this
time cool air will blow.
Thermostat setting is preventing heater from
turning on.
Adjust the temperature settings to ensure that
the thermostat is set higher than the current
room temperature.
There is no power and the logs do not
glow. There is no power to the unit.
Check that the unit is plugged into a
standard 120V outlet. Press the Power button
several times and make sure power is set to
the “ON”position.
The logs are not glowing, and there is no
ame effect. The ame effect turned off. Press the Flame button several times.
Flame effect works but heater
function does not and the emberbed
ashes when the Heater button is
pressed.
The heater is disabled.
With the power on press and hold the Power
button on the control panel for 10 seconds.
Once re-enabled the emberbed lights will ash
multiple times.
Troubleshooting