StyleWell Quantum Flame WH200-23C1D-R User manual

THANK YOU
We appreciate the trust and confidence you have placed in StyleWell through the purchase of this electric fireplace/heater. We strive to continually
create quality products designed to enhance your home. Visit us online to see our full line of products available for your home improvement needs.
Thank you for choosing StyleWell!
Model # WH200-23C1D-R
USE AND CARE GUIDE
COMBINATION ELECTRIC FIREPLACE/HEATER
Covered by one or more of the following US Patents: 10,451,235 10,371,333 10,520,149 10,731,810.
Additional US and International Patents Pending.
Questions, problems, missing parts?
Before returning to the store, call Customer Service
8 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. – 6 p.m., EST, Saturday
1- 77-527-0313
HOMEDEPOT.COM
Quantum Flame and the Quantum Flame logo are registered trademarks of Living Style (B.V.I.) Limited. All rights reserved.

2
Table of Contents
Table of Contents .................................................................. 2
Safety Information ................................................................ 2
Important Safety Information ...................................................2
Grounding Instructions .............................................................3
Warranty .............................................................................. 3
Pre-Installation .................................................................... 4
Electrical Specifications...........................................................4
Tools Required .........................................................................4
Hardware Included ...................................................................4
Package Contents ....................................................................4
Assembly.............................................................................. 5
Operation ............................................................................. 6
Using the Remote Control ..................................................... 7
Care and Maintenance ..........................................................
Troubleshooting ...................................................................
Safety Information
IMPORTANT SAFETY INFORMATION
PLEASE READ ALL OF THE INFORMATION IN THIS OPERATING
MANUAL, INCLUDING ALL SAFETY, OPERATING, AND
MAINTENANCE INFORMATION. TO AVOID THE POTENTIAL RISK OF
FIRE, ELECTRIC SHOCK, OR INJURY TO PERSONS, USERS SHOULD
FOLLOW THE DIRECTIONS AND WARNINGS IN THIS MANUAL.
1. Read all instructions before using this heater.
2. Do not use this heater outdoors.
3. This heater is not intended for use in bathrooms, laundry
areas and similar indoor locations. Never locate the heater
where it may fall into a bathtub or other water container.
4. Do not run the power cord under carpeting. Do not cover the
power cord with throw rugs, runners, or the like. Arrange the
power cord away from traffic areas and where it will not be
tripped over.
5. To disconnect the heater, turn controls to off, then remove
the plug from the outlet.
6. Connect to properly grounded outlets only. Avoid the use of
an extension cord because the extension cord may overheat
and cause a risk of fire. However, if you have to use an
extension cord, the cord shall be No.14 AWG minimum size
and rated not less than 1875 watts.
7. To prevent a possible fire, do not block firebox air intakes or
the exhaust in any manner. Do not operate the firebox on
soft surfaces, like a bed, where openings may become
blocked.
8. There is a thermostat limiter inside the heater. When the
inner temperature over heats or abnormal heating occurs,
the thermostat protective device cuts off the power supply
to avoid fireplace damaged or risk of fire.
9. Use this heater only as described in this manual. Any other
use not recommended by the manufacturer may cause fire,
electrical shock, or injury to persons.
SAVE THESE INSTRUCTIONS
WARNING: There are no user serviceable parts inside the
fireplace heater. If the unit appears to malfunction, turn the
unit off and unplug the unit from the wall immediately, and
contact Customer Service at 1
-
8
77
-
527
-
0
3
13
.
WARNING: This heater is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. If provided, use
handles when moving this heater. Keep combustible
material, such as furniture, pillows, bedding, papers,
clothes and curtains at least 3 ft. (0.9 meters) from the front
of the heater and keep them away from the sides and rear.
WARNING: Extreme caution is necessary when any heater
is used by or near children or invalids and whenever the
heater is left operating and unattended.
WARNING: Always unplug the heater when not in use.
WARNING: Do not operate any heater with a damaged cord
or plug or after the heater malfunctions, has been dropped
or damaged in any manner. Return the heater to an
authorized service facility for examination, electrical or
mechanical adjustment, or repair.
WARNING: Do not insert or allow foreign objects to enter
any ventilation or exhaust openings as this may cause an
electric shock or fire, or damage the heater.
WARNING: A heater has hot and arching or sparking parts
inside. Do not use in areas where gasoline, paint, or
flammable liquids are used or stored.
CAUTION: While the heater is in use, the top center of the
fireplace can get hot to the touch and may cause severe
injury or burns. Always supervise small children around
the fireplace heater. Do not place any cloth or decorations
over the heater outlet of the fireplace, or otherwise
obstruct the heater outlet of the fireplace, as this may
cause a fire and
severe injury
may result.

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Safety Information (continued)
GROUNDING INSTRUCTIONS
DANGER: Improper connection of the equipment-grounding
conductor can result in a risk of electric shock. Check with a
qualified electrician or serviceman if you are in doubt as to
whether the product is properly grounded. Do not modify the
plug provided with the product. If it will not fit the outlet,
have a proper outlet installed by qualified electrician.
This product must be grounded. If it should malfunction or
breakdown, grounding provides a path of least resistance for electric
current to reduce the risk of electric shock. This product is equipped
with a cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into an appropriate outlet
that is properly installed and grounded in accordance with all local
codes and ordinances.
This heater is for use on 120 volt circuits and has a grounded plug.
An adapter is available from your local electronics store or online
supplier for connecting three-blade grounding type plugs to two-slot
receptacles. The green grounding lug extending from the adapter
must be connected to a permanent ground such as a properly
grounded outlet box. The adapter should not be used if a three-slot
grounded receptacle is available.
Warranty
We are confident that you will be delighted with this purchase. Should this product be defective in workmanship or materials, or fail under
normal use, we will repair or replace it for a period of up to one (1) year from date of purchase.
This warranty gives you specific rights and you may also have other rights which vary from state to state.
Contact the Customer Service Team at 1-877-527-0313 or visit www.HomeDepot.com.
A
Grounding Pin
Adapter
Metal Screw
Cover of Grounded Outlet Box
Grounding Lug
Cover of Grounded Outlet Box
B

4
Pre-Installation
ELECTRICAL SPECIFICATIONS
□ Voltage: 120 V AC, 60 Hz
□ Watts: 1400 Watts
TOOLS REQUIRED
Phillips screwdriver (not provided)
HARDWARE INCLUDED
NOTE: Hardware not shown to actual size.
Part
Description
Quantity
ZZ
Screw
12
+ 3 extra
PACKAGE CONTENTS
Part Description Quantity
V Remote Control with Battery 1
W Fireplace Insert 1
X Top Trim 1
Y Side Trim 2
CAUTION: This insert has front panel made of GLASS! ALWAYS use extreme caution when handling glass. Failure to do so could
result in personal injury or property damage.
ZZ
Y
X
Y
W
V

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□ Fasten the top trim (X) to the top of the fireplace insert (W) with two screws (ZZ). Make sure that the right angle side points
towards the front of the unit.
□ Align and attach two side trims (Y) to both sides of the fireplace insert (W) respectively with the right angle side facing the front of
the unit, using two screws (ZZ) per trim.
2 Installing the fireplace insert
□ Carefully set the fireplace insert (W) into the back of the mantel and center it in the opening. Use care not to scratch the wood.
Check the alignment, and then attach the fireplace insert (W) to the mantel by inserting the screws (ZZ) through the drilled holes
on the trims (X and Y) and securely screw into place using a Phillips screwdriver.
Assembly
1 Attaching the metal trims
NOTE : DO NOT attempt to install the insert from the front of the mantel - it will not fit.
ZZ
X Y
W
ZZ
X
ZZ
ZZ
Y
ZZ
W
ZZ
Y
ZZ

6
Operation
3
Identifying the control panel
4
Using the main power button
□
The control panel is located o
n the top
righ
t corner of the
fireplace heater unit.
□ The control panel contains the main power (1), flames
control (2) and heater control (3).
□
Press the power button (1) to turn the fireplace heater unit on and
off. Press the power button (1) once to turn the unit on. Press again
to turn the unit off.
5
Using the Demo Mode
6
Using the heater control
□
For Use in Retail Store.
□ To turn Demo Mode on, press and hold the power button
(1) for 10 seconds. The log lights flash several times to
indicate that the Demo Mode is turned on. Demo Mode
deactivates the heater and all front control panel buttons
except the flame control button. To turn Demo Mode off,
press and hold the power button (1) for 10 seconds. This
fireplace is shipped with Demo Mode turned off for
normal customer usage.
□
Press the heater button (
3
)
to
turn
ON
or
OFF
the heat function
.
□ If the heater is left on when the unit is turned off by the main power
button (1), then the heater will come on automatically when the unit
is turned back on. If the heater is off when the unit is turned off, then
the heater will remain off with the unit is turned back on. Note that
turning on the heater will require the flame lights to remain on at
high, medium, or low. - There is no adjustable thermostat for
controlling temperature settings in this unit.
7
Using the flame control
□
Press the flame button (2) to set the flames for different levels of flame
bri
ght
ness
. You can control the flame
bri
ght
ness
as the
table below:
Button Press Flame Level Fireplace Appearance
1st press
Medium
Flames Medium, Logs Glow Medium
2nd press
Low
Flames Low, Logs Glow Low
3rd press
All Off
Flames Off, Logs Off
4th press
High
Flames Highest, Logs Glow Highest
□ When the heater function turns on, the flame level will cycle through the 3 different level settings continuously.
Button Press Flame Level Fireplace Appearance
1st press
Medium
Flames Medium, Logs Glow Medium
2nd press
Low
Flames Low, Logs Glow Low
3rd press
High
Flames Highest, Logs Glow Highest
□ If the flame is off when the unit is turned off by the main power button, the flames will come on in highest mode when you turn
the heater on.
1
3
2
1

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Using the Remote Control
1
Installing the battery
The battery is supplied with the remote
control. The first thing to do with the remote control is to remove the plastic sheet insulated
the battery. For replacement battery, use lithium-based CR2025 battery. Please follow the sequence below to replace the battery.
□ Take out the battery bracket.
□ Insert the battery with the button side into the battery bracket, making sure the battery is firmly seated.
□ Press the battery bracket into the remote control, making sure it snaps into position.
□ Turn the remote over and aim it towards the fireplace heater unit.
□ Press the power button on the top and see if the flames on the fireplace heater turn on or off.
□ If nothing appears to happen, check to make sure the battery is installed correctly, and try again.
2
Using the remote control
□
The operation of the
remote control buttons work the
same as the buttons on the front panel of the
fireplace heater. Review the operation section for more
information on the functionality of these buttons.
OPEN
PUSH
OPEN
P
USH
1
2
CR2025
LITHIUM BATTERY
3V
OPEN
PUSH
OPEN
PUSH
WARNING: Do not ingest batteries.
1. Non-rechargeable batteries are not to be recharged.
2. Batteries are to be inserted with the correct polarity.
3. Exhausted batteries are to be removed from the product.
4. Always purchase the correct size and grade of battery most suitable for the intended use.
5. Clean the battery contacts and also those of the device prior to battery installation.
6. Remove batteries from equipment when not used for an extended period of time.
Main Power
Heat
er
Control
Flame Control
NOTE:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.

8
Care and Maintenance
WARNING: Always disconnect from the power supply before
cleaning the heater. First turn off the main power. Then remove
the electrical plug from the wall outlet.
The blower motor and flame motor are pre-lubricated for a durable using time and need no further lubrication or maintenance. To remove
any accumulation of dust or debris, the soft brush attachment of a vacuum cleaner should occasionally be used to clean the outlet grille of
the fan heater.
□ Use a soft, clean cloth that will not scratch the surface when dusting.
□ Use a clean soft cloth dampened with warm water to clean the fireplace surface. DO NOT use household or abrasive cleaners, as these
products may damage the surface.
□ When cleaning the glass viewing screen use a non-abrasive damp cloth with liquid cleaner or soft soap if necessary; DO NOT use
cleaning powders or any other substance with abrasives since these substances will scratch glass.
□ Under no circumstances should this product be operated with a broken or chipped glass panel.
□ Do not strike or slam the glass.
□ In the event that your appliance is stained or otherwise damaged during use, we recommend that you call a professional to repair it.
□ When not in use please unplug the cord from the outlet to prevent any damage or accidents.
Troubleshooting
Problem Solution
No heat, but flame works
.
□
Heater is off, turn on the heater by press
ing
the
H
eater control button once
.
No heat, and no way to power off the unit. Only the
Flame button works properly. The Power and Heater
buttons are disabled.
□
Fireplace is in Demo Mode.
□ To deactivate Demo Mode, press and hold Power button for at least 10
seconds; then normal functions are activated.
Remote
c
ontrol is not working.
□ Change the remote battery.
□ Operate remote transmitter at a slow measured pace. Press the remote
control buttons with an even motion and gentle pressure.
□ Repeatedly pressing buttons in rapid succession may cause the transmitter
to malfunction.
□ Stand closer to your fireplace.
□ Remove objects that may block your remote control’s ability to
communicate with your fireplace.
The unit does not turn on.
□
Check that the unit is
fully
plugged into a standard 120
V
outlet.
□ Press the Power button on the control panel.
Using the
f
ireplace with the heater ON causes a trip in
my power circuit.
□
Unplug other appliances from the same circuit and same outlet as the
fireplace. Do not overload the circuit.
□ Connect the fireplace to a properly grounded outlets with thicker cord.
□ Replace with a qualified fuse-box with a heavy load.
The Heater automatically shut off, and pressing the
Heater button causes no actions. Other control
buttons are working as normal.
□
The fireplace shut itself off as a safety protocol to prevent overheating.
□ Make sure that no objects are blocking the air vents on the front, top, or
back of your fireplace.
□ To reset the fireplace, unplug the unit from the wall outlet for 5 minutes,
and let it cool down. After 5 minutes plug the unit back into the wall outlet.
When will the Heater turn off? □ This heater does not have thermostat with temperature adjustment or timer
feature built in. It will stay on until turned off, or until it triggers automatic
shut-down (if it’s beginning to overheat) for your safety protection.
WARNING: Do not use this fireplace insert if any part of it has
been under water. Immediately call a qualified service
technician to inspect the firebox and replace any part of the
electrical system which has been under water.

Questions, problems, missing parts? Before returning to the store,
call StyleWell Customer Service
8 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday
1- 77-527-0313
HOMEDEPOT.COM
Retain this manual for future use.