Suaoki G500 User manual

Suaoki G500 Portable Power Supply
User Manual

Thank you for choosing Suaoki.
This product is designed to keep electronic devices powered on the go. Whether you’re
climbing a mountain, living in your van while you travel the world, or camping in the open,
we will keep your electronic devices powered.
Please read the manual before use and follow the guidance. Photos are for reference only.
Product Overview
1. Master Power Button (with Indicator Light)
2. LCD Display
3. DC Input Port (Adapter & Car Charger)

4. Solar Charging Port
5. AC Power Button (with Indicator Light)
6. DC Power Button (with Indicator Light)
7. AC Output Port
8. Type C Output Port
9. USB Output Port
10. DC 12V/3A Output Port
11. 13V/10A Cigarette Lighter Socket
Safety Warnings
Please read the safety warning section carefully before use. And follow the operation
guidance of the user manual.
Avoid using this product when exposed to direct sunlight, rain or wet environment.
This product cannot be installed near radiator, oven or any other heat source.
Make sure that this product is put in a well-ventilated area and properly spaced.
Please use dry cloth to clean this product.
During a fire incident, please use dry powder fire extinguisher. Do not use water fire
extinguisher as it may lead to electric shock.
Please do not alter or disassemble this product.
LCD Display

■Power Display
1) Input Power
Input Power: < 100W, Accuracy: +/-5W
Input Power: 100W~150W, Accuracy: +/-10W
2) AC Output Power
AC Output Power: < 100W, Accuracy: +/-5W
AC Output Power: 100W~150W, Accuracy: +/-10W
3) DC Output Power
DC Output Power: < 100W, Accuracy: +/-5W
■LCD Battery Display
The LCD Battery Display indicates the charge level. There are 5 segments of the battery,
approximating 20%~40%~60%~80%~100% capacity. During using, segments will disappear
from the display, indicating the remaining capacity. When charging it, you will notice a battery
segment blinking with 1 second interval. This indicates the current charge status and the
number under INPUT shows the real-time charging power. Once it is fully charged, all battery
segments will be lit and remain solid.
Charge it when there is only a battery segment!
Note:
1. When the machine malfunctions, the error code would display at places where ‘Charging
Power’, ‘DC Output Power’ and ‘AC Output Power’ are displayed.
Charging Power
DC ON/OFF
DC Output Power
AC ON/OFF
AC Output Power
Battery
Status

2. Backlight of the LCD display would turn off automatically after a long time of inactivity.
Click on any button and the backlight would be on.
■Depth of Discharge (DOD)
To prolong battery life,we set a DOD of 90% for this portable power supply, which means
only 90% of 500Wh can be discharged. 10% of power is reserved to make up to the energy
losses (in transmission). The DOD of low-powered electronics may be larger than 90%, but
we would recommend 90% as the best DOD.
Therefore, to calculate the time it takes to charge a electrical device correctly. You need to
follow this equation:
Loading time=500Wh×90%÷P
(P: Power of the connected device)
Photovoltaic Power Storage System
太阳能市电充电器--Solar Charging Cable
充 电 控 制 器
电 池
逆 变 器
5 V / U S B
1 2 V / 6 A
1 2 . 6 V / 1 0 A
系 统
太 阳 能
市 电 充 电 器
小 功 率 家 电
照 明
照 明
车 载 冰 箱
手 机 充 电

充电控制器- Solar Charger Controller
逆变器-Inverter
小功率家电照明-Small Household Appliances (Low Power)
电池系统-Battery System
照明车载冰箱-Car Refrigerator
12V/6A, 12.6V/10A
5V/USB
手机充电-Cell Phone Charging
Operation Guidance
Attention:
1. Installation environment should meet our requirements.
2. Make sure that the air inlet/outlet of this product is not blocked.
■How to charge this product
Charge with Solar Charging Cable
1. Place your solar panel (We recommend Suaoki 50W/100W Semi Flexible Solar Module)
where it can get as much direct sunlight as possible.
2. Connect the solar panel by solar charging cable, then insert the Anderson plug of the cable
into the solar charging port. You can know the charging state from the LCD display.
4. It is capable of taking in 150W of solar charging power. The open-circuit voltage of the
solar panel should be from 14V（15？）to 40V.
5. With the built-in advance system control circuit module, it will stop being charged when
the battery is fully powered.
Note:
Check to make sure that you have connected the solar charging cable correctly. Red terminal
of solar charging cable for positive battery terminal. Black terminal of solar charging cable
for negative battery terminal.
You cannot charge this product using solar charging cable and adapter at the same time.
Charge with Adapter
Plug the adapter into wall outlet, then attach the other side to the input port of the portable
power supply, you can know the charging state from the LCD display. It will take around 8 to
10 hours to charge the portable power supply with the adapter. With the built-in advance
system control circuit module, it will stop being charged when the battery is fully powered.
The adapter comes in two pieces. Connect the two pieces by plugging the cable into the box.
Note: You cannot charge this product using solar charger and adapter at the same time.
Charge with Car Charger
It’s a good choice to charge it when you drive all the way. Plug one end of the car charger to

your portable power supply, plug the other end to car cigarette socket of your car. You can
know the charging state from the LCD display.
Note: Car cigarette socket of 12V vehicle can’t charge the portable power supply fully, but
the 24 vehicle can.
To charge the portable power supply with car charger, you need to start your car first.
■How do you know if your portable power supply is charged?
To check the charging state of your portable power supply, refer to the LCD Battery Display.
When lit up, you will see a battery outline with five segments,indicating the current charge
level.You can turn on the Battery Display by pressing the Master Power Button.It is OK to
use your PS5B even when it’s not fully charged.
■How do you know if your device will work with this product?
First, you need to determine the amount of power your device requires. This may require
some research by yourself, examining the user guide for your device should suffice.
Second, you will need to check the capacity for the individual output ports. For example,the
AC port is monitored by an inverter that allows for 300W of continuous power. This means if
your device is a pulling more than 300W for an extended period of time, the portable power
supply will shut off.
■Output Ports
AC Output
The maximum output current is 10A. The power rate is under 300W. During usage, please
make sure that this product is in contact with earth or ground.
13V/10A Cigarette lighter socket
Maximum output current is 10A.
12V/6A Output
There are two output ports. The output current of a single port is 3A.
USB QC3.0 Output
There are two output ports. The maximum output power is 18W(5A3A, 9V2A, 12V1.5A).
Output Voltage is 3.6V-12V(Adjustable).
TYPE-C QC3.0 Output
The maximum output power is 18W(5A3A, 9V2A, 12V1.5A). Output Voltage is
3.6V-12V(Adjustable).
■How to charge your electronic devices
Step 1: Turn on the portable power supply
Long press the master power button for 2 seconds to turn on the product.The corresponding
indicator light and the LCD display would be on.

Step 2: Turn on AC/DC output
Long press the AC/DC power button for 2 seconds to turn on. The corresponding indicator
light would be on and the LCD display would show ‘AC ON’/‘DC ON’.
Note: You need to long press the master power button first before using DC Power Button
and AC Power Button. DC Power Button and AC Power Button cannot work when the
product is not turned on.
When not using certain ports, make sure to turn off the output to conserve power.
Step 3: Charge your electronic device
Connect your device to the portable power supply.
You will know if it’s powering your electronic devices when the numbers on the LCD
changes.The numbers indicate the amount of power your devices gets from the portable
power supply.
Step 4: Turn off AC/DC Output
Press the AC power button, DC power button, master power button for 2 seconds to shut
down the AC output, DC output and main power supply respectively.
Step 5: Turn off the portable power supply
Turn off manually:
Long press the master power button for 2 seconds to turn off the product. Hold the button
until the LCD display lights off. Release the button and the indicator light would be off.
Turn off automatically:
When the product is turned on while the DC and AC power output are off, main power supply
will shut down automatically in 10 minutes of inactivity.
The portable power supply will shut itself down when the battery capacity is lower than 10%.
Note:
Keep in mind to turn off the product when you don’t need it.
When you are not going to use this product for a long time, it is best to fully charge it before
storing it away.
50Hz/60Hz Frequency Selection （英语日文里面加，其他语种不加）
1. Long press the master power button for 3 seconds to turn on the product. The default
setting is 60 Hz.
2. With AC output and DC output turned off, long press AC Power Button and DC Power
Button for 3 seconds at the same time. You could then select frequency.
3. Click on AC Power Button or DC Power Button to select. You can discover that the AC
output power displayed on LCD would change accordingly.
4. Once you have made your selection, press both AC and DC power button to confirm your
choice and exit.
■Cold Weather Usage
Cold temperatures(below freezing) can impact the battery capacity of the portable power

supply.
If you are living in sub-zero conditions, you can drain power from it. NEVER charge it in the
sub-zero conditions, which will damage the lithium-ion battery and battery capacity may not
be recovered.
Low Temperature Charging Protection: In the sub-zero condition, the portable power
supply would stop being charged automatically. It starts being charged again when
temperature is over 5℃.
Low Temperature Discharging Protection: When temperature reaches -20℃, it would stop
AC and DC output, then shut itself down in 15 seconds automatically. The output would turn
on when the temperature is over -15℃.
■Storage and Downtime Maintenance
Battery Charge
Failure to maintain your portable power supply by following steps can result in battery
damage which will void the product warranty.
1. Please charge your portable power supply before storage and fully recharge it every 3
months. Store it in a cool, dry place.
2. If the main power supply shuts down automatically because of low battery capacity(10%),
please recharge it in 2 months. Otherwise, the battery capacity would fade.
Installation Environment
Operating and storage environment may influence the consistency of performance and
product lifetime. To maintain this product, there are several requirements:
Operating environment
▪Avoid overly hot/cold, humid environments. Ideal environmental conditions for this
product: Operating temperature: 0℃～40℃.Relative humidity: 5%～90%.
▪Avoid places where the product may be hit or shaken constantly.
▪Avoid places where filings, corrosive material, salt and explosive gas exist.
Storage environment
▪Store it in a dry area where the storage temperature falls within －25℃to ＋55℃.
▪Before turning on the product, you need to make sure that the air temperature would be
above 0℃for a while.
Trouble-shooting
If your device can be charge with this portable power supply, follow these steps:
1. Make sure the Master Power Button is turned on.
2. Ensure the output port has been turned on. The green LED light indicating its state should
be lit up.
3. Check the battery capacity display. If it’s at 20% or below,you need to charge the portable
power supply.
4. Verify your device is suitable to be charged with this product. All the output ports have
their own max power capacity. Check them to ensure your device is compatible.

Failure Code
Failure Cause
Troubleshooting
E01
System over-temperature
protection
Check the ambient temperature if
higher than 45 ℃. Output will start
again, if the product cools down.
E02
Battery Over Voltage
Protection
Disconnect the charger and restart it
E03
Battery Damage Protection
Contact US
E04
1st Battery String
Over-Voltage
Disconnect the charger and restart it
E05
2nd Battery String
Over-Voltage
Disconnect the charger and restart it
E06
3rd Battery String
Over-Voltage
Disconnect the charger and restart it
E07
1st Battery String Low
Voltage
Charge it in time and restart it after
fully charged
E08
2nd Battery String Low
Voltage
Charge it in time and restart it after
fully charged
E09
3rd Battery String Low
Voltage
Charge it in time and restart it after
fully charged
E10
Low Temperature
Discharging Protection
Check if the ambient temperature is
lower than -20℃
E11
Battery Low Voltage
Protection
Charge it in time and restart it after
fully charged
E12
Inverter Over Current
Protection
Check if the AC output overload or
short-circuit
E13
Inverter Over Load Protection
Check if the AC output overload
E14
Inverter Short-circuit
Protection
Check if the AC output overload or
short-circuit
E15
Inverter Over Voltage
Protection
Check if the inverter output voltage
is abnormal and restart the product.
E16
Charging Over Voltage
Protection
Check if the input voltage exceeds
the maximum input voltage.
E17
Low Temperature Charging
Protection
Check if the ambient temperature is
lower than 0℃
E18
Short-circuit Protection
Check if the Adapter is broken.
Replace the adapter.
E19
13V/6A Cigarette Lighter
Socket Over Current
Protection
Check if the output port overload or
short-circuit
E20
13V/6A Cigarette Lighter
Socket Over Load Protection
Check if the output port overload
E21
12V/10A DC Output Over
Current Protection
Check if the output port overload or
short-circuit

E22
12V/10A DC Output Over
Load Protection
Check if the output port overload
E23
USB1 Output Over Current
Protection
Check if the output port overload or
short-circuit
E24
USB2 Output Over Current
Protection
Check if the output port overload or
short-circuit
E25
Fan
Check if the fan is broken
E26
Type C Output Over Current
Protection
Check if the output port overload or
short-circuit
E27
Total Output Over Current
Protection
Check if the total output exceeds
500W
E28
Over Temperature Protection
(Charging)
Check if the product is being
charged at an exceedingly high
temperature.
E29
Over Temperature Protection
(Discharging)
Check if the product is being
discharged at an exceedingly high
temperature.
E30
Total USB Power Overload
Check if the output port overloads.
Product Specifications
Specifications
G500-P1
G500-P2
AC Output
Continuous Output Power
300W
300W
Peak Output Power
600W
600W
Continuous Output Voltage
110Vac (US, JP)
220Vac (EU)
Continuous Frequency
60/50Hz
50Hz
Power Factor
1
1
THDV
<3%
<3%
Overload
116%<Load<150%@2min;
150%<Load<200%@10s
116%<Load<150%@2min;
150%<Load<200%@10s
Power Loss (No Load &
Turned-off)
<7W
<10W
Max Efficiency (>70% Load)
91%
92%
13V (Cigarette Lighter Socket)
Output Voltage
13.0±0.3V
13.0±0.3V
Continuous Output Current
10A
10A
Overload Current
>11A
>11A
12V (DC Output)
Output Voltage
9.6～12.6V
9.6～12.6V
Continuous Output Power
72W
72W

Overload Power
>75W
>75W
USB
Communication Protocol
QC3.0
QC3.0
Output Voltage
3.6～12V(Default 5V)
3.6～12V(Default 5V)
Continuous Output Current
5V3A, 9V2A, 12V1.5A
5V3A, 9V2A, 12V1.5A
Overload Current
>3.3A
>3.3A
Solar Charging Port
Max Output Power
150W
150W
Input Voltage Range
12.6～40Vdc
12.6～40Vdc
MPPT Voltage Range
15-40Vdc
15-40Vdc
Max Input Voltage
40Vdc
40Vdc
MPPT Efficiency
99.50%
99.50%
Max Efficiency
>96%
>96%
Solar Charging Mode
MPPT
MPPT
Battery
Battery Material
Lithium-ion
Battery Model
INR18650-29E
Battery Voltage
11.1V (3S17P)
Battery Capacity
500Wh (45.9Ah*11.1V)
Max Voltage
12.6V
Min Voltage
9.0V
Max Operating Temperature
45℃
Min Operating Temperature
0℃
Main Unit
IP Rating
IP21
Relative temperature
0-40℃
Relative humidity
5%-85%
Cooling Technique
Air Cooling
Dimensions
L282*W189*H210mm (Product size)
L365*W275*H370 (Box size)
Net Weight
8.0Kg
Package Contents
1 x Suaoki G500 Portable Power Supply
1 x Adapter
1 x Solar Charging Cable
1 x Car Charger
1 x User Manual
1 x Thank You Card

Warranty
The Suaoki portable power supply is covered by Suaoki warranty for 12 months from the
date of purchase.Please email [email protected] with your order number for technical
assistance and warranty claim.
Contact US
Website: www.suaoki.com
E-mail: [email protected]
We strive to offer exceptional customer support. If you are having a problem, we want to
know about it so we can improve the products and your experience.
We strive to respond to all issues as soon as possible.