If you did not find the solution to your problem above, contact your
place of purchase for additional assistance
Sunbed not tanning
1. Clean sunbed, see Thorough Periodic Cleaning.
2. Replace lamps if lamp hours are greater than 700hrs.
3. Replace acrylic.
Lamps fail to light
1. Check source of AC power. Reset circuit breaker or replace
fuse if necessary.
2. Make sure the unit is plugged into outlet.
3. Make sure canopy to bench cord is properly connected.
4. Make sure the timer knob is turned to a number past 0.
One or more lamps fail to light
1. Check that lamp is installed correctly.
2. Switch unlit lamp with a lamp that lights. If the new lamp
lights and the old lamp still does not, replace old lamp.
The canopy will not stay up
NOTE: Gas springs are manufactured to hold the canopy in its
fully open position as well as allow it to rest fully closed. If
left open for an extended period of time some creep down
may occur. This is considered normal. Keep the unit closed
when not in use. If the canopy will not stay fully open when
raised...
1. Raise and lower the canopy a few times to lubricate gas
spring internal seals.
2. Replace gas springs.
Sunbed does not stay lit
Check source of AC power. Reset circuit breaker or replace
fuse if necessary.
Problem Troubleshooting
Solution
18 MONTH “BRONZE MEDAL” WARRANTY
SUN-CO, Inc., through a manufacturer’s warranty, warrants your tanning unit to be free of
structural defects in material and workmanship, under normal use, for its lifetime. SUN-CO,
Inc. will, at its discretion, repair any structural defect which materially affects the performance
of the tanning unit, or replace the tanning unit.
For eighteen (18) months following the purchase date of your tanning unit, SUN-CO, Inc. will
provide replacements for parts that prove to be defective in material or workmanship, with the
following exceptions: gas springs are warranted against manufacturer’s defects for a period
of one (1) year; ballasts are warranted against manufacturer’s defects for a period of six (6)
months; fluorescent lamps, lamp starters and cracked or broken endcaps are warranted against
manufacturer’s defects for a period of ninety (90) days; blue and clear filter glass (for face
tanners) are warranted against manufacturer’s defects for a period of thirty (30) days; acrylics
are warranted against manufacturer’s defects for a period of ninety (90) days following the
purchase date of your tanning unit.
SUN-CO, Inc. also extends to you a two (2) year parts warranty on all T-Max® remote system
components. External voltage transformers (buck-boosters) are covered by a one (1) year parts
and labor warranty, provided you send back the defective transformer.
Labor costs associated with repair or replacement work covered by this warranty will be re-
imbursed for repair or replacement work required to be performed for a period of thirty (30)
days following the purchase date of your tanning unit. Normal wear and tear, damage from
misuse or abuse, damage incurred in transit or damages resulting from unauthorized repairs or
modifications are not covered by this warranty. Warranty coverage does not include cosmetic
abnormalities such as scratches, nicks, dents, or other cosmetic changes that do not materially
interfere with the function of the tanning unit.
THIS 18 MONTH “BRONZE MEDAL” WARRANTY IS EXPRESSLY MADE IN LIEU
OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUR-
POSE, WHICHARE HEREBY DISCLAIMED. No one has the authority to change or modify
this 18 Month “Bronze Medal” Warranty in any respect. To obtain service under this 18 Month
“Bronze Medal” Warranty, contact SUN-CO, Inc. at 1-800-382-8932. Proof of purchase, in-
cluding serial number, is required.
IN NO EVENT SHALL YOUR DISTRIBUTOR OR THE MANUFACTURER BE LIABLE
AT LAW OR IN EQUITY FOR ANY LOSS, LIABILITY, DAMAGE OR EXPENSE IN AN
AMOUNT IN EXCESS OF THE PURCHASE PRICE RECEIVED, OR FOR LOSS OF USE
OR PROFITS, LOSS OF TIME, INCONVENIENCE, RENTAL OR SUBSTITUTE PROD-
UCTS, LOSS OF BUSINESS, LOSS OF INCOME, OR ANY OTHER INCIDENTAL, INDI-
RECT, SPECIAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclu-
sion or limitation of incidental or consequential damages, and the above limitation or exclusion
will not apply to residents of some states. This 18 Month “Bronze Medal” Warranty gives you
specific, legal rights and you may have other rights which may vary from state to state.
All warranty service must be performed by an authorized service person using only ETS au-
thorized replacement parts. Use of non-authorized parts may void your warranty. All labor
charges must be authorized by SUN-CO, Inc. prior to the start of repairs and must not exceed
the established rates and time allotment policies established by SUN-CO, Inc. If your tanning
unit must be returned for service, all freight charges shall be at your expense. Contact SUN-
CO, Inc. at 1-800-382-8932 for the authorized Service Center nearest you. This warranty is
serial number specific and only applies to tanning units purchased through SUN-CO, Inc. This
warranty is extended to the individual or legal entity whose name appears on the original sales
document and may not be transferred to any other individual or legal entity. This warranty is
void if the tanning unit is modified in any manner from its original design.
To obtain warranty service contact your place of purchase. Proof of
purchase, including serial number, is required for verification. Con-
tact ETS, LLC only if you purchased your equipment directly.
Proudly manufactured in the U.S.A.
Record this information for ease of service:
Date of purchase:
Bench serial number:
Canopy serial number:
Timer Maintenance
Your sunbed is equipped with a backup shut-off timer which automati-
cally turns off the sunbed if the primary timer ever malfunctions. This
important safety feature also prevents the user from resetting the timer
before the end of the pre-set maximum time interval. The electronic
timer limiting circuit automatically resets each time the primary timer
is turned to the OFF position.
Annually, or whenever your sunbed is re-lamped, check the operation
and accuracy of the timer system as follows.
Obtain an accurate watch capable of measuring in seconds. Set the1
timer to the maximum time. Time how long the lamps remain on.
The lamps should shut off within plus or minus 10% of the maximum
timer interval.
Set the timer to the maximum time. Wait ten minutes, then turn the2
knob back to the maximum time position. The electronic time limit-
ing circuit should turn the lamps off at an elapsed time equal to ap-
proximately 10% beyond the maximum timer interval, even though
the primary timer continues to show time left.
Contact your place of purchase if your timer does not operate properly,
or if you experience difficulty with these tests.
CAUTION
Do not perform these tests with a person in the sunbed.
Doing so may lead to overexposure which can cause eye and skin
injury and allergic reactions.
