sunjoe PPG400 User manual

© 2021 by Snow Joe®, LLC
All rights reserved. Original instructions. SAVE THESE INSTRUCTIONS
1
EN
PORTABLE POWER STATION
384 Wh | 13.8V DC MAX* | 30000 mAh
A Division of Snow Joe®, LLC
R
OPERATOR’S MANUAL
Model PPG400 Form No. SJ-PPG400-880E-M
IMPORTANT!
Safety Instructions
All Operators Must Read These
Instructions Before Use
Read all safety warnings and instructions. Failure to follow the
warnings and instructions may result in electric shock, re and/
or serious injury.
Notice the personal safety alert symbol m used in this manual
to draw your attention to a WARNING given along with the
particular operating instruction. This means that the operation
requires special ATTENTION, CAUTION, and AWARENESS.
mCHARGE BEFORE USE!
CHARGE BEFORE FIRST TIME USE until full. Recharge every
3 months to prevent degrading the battery.
mWARNING! Risk of impact, re and
explosion!
Mishandling and improper use of the product may damage the
battery and pose a re hazard for users. Follow all warnings
statements in the manual.
mWARNING! Shock or Fire Hazard!
This product generates the same potentially lethal AC current
as a typical electrical wall outlet. Please use with caution.
mWARNING! Do not use this device to power life
support systems or any other medical equipment or device.
When using this product, basic precautions should always be
followed, including the following:
1. Keep the device away from children. Do not allow children
to operate the power station.
2. Do not allow persons unfamiliar with the use and function
of this device, as well as to those with physical or mental
disabilities to use the power station.
3. Do not expose the device to rain or wet conditions. Water
entering the unit will increase the risk of electric shock.
4. Do not use accessories that are not recommended by the
manufacturer. Using unapproved accessories may result in
re, electric shock, or personal injury.
5. Do not operate the device with a damaged power cord
or plug. If damaged, replace the power cord or plug
immediately.
6. If the device is subjected to violent impact, drop or
damage, do not continue operation. Contact Snow Joe®+
Sun Joe®Customer Service Center at 1-866-SNOWJOE
(1-866-766-9563).
7. Do not disassemble this device. Improper reassembly may
lead to electric shock or re.
8. Do not attempt to use or charge a damaged or modied
device. A damaged or modied device may exhibit
unpredictable behavior resulting in re, explosion, or risk
of injury.
9. Do not use the device in an enclosed space or in an
environment prone to sparks, ames or smoke.
10. Do not use the product in environments with ne metal
particles to prevent the risk of internal short circuits.
Remove personal metal items such as rings, bracelets,
necklaces and watches when operating this product.
The built-in battery may produce a short-circuit current
high enough to weld a ring or the like to metal, causing a
severe burn.
11. Do not use the device in humid environments.
12. To reduce the risk of electric shock, unplug all connections
before cleaning, servicing, and storage.
13. Do not insert ngers or any other foreign object into any
ports or receptacles.
14. Do not smoke around the product. Do not use this
product in vicinity of spark or ame. Exposure to re or
temperature above 212°F (100°C) may cause explosion.
15. Do not expose the product to re or excessive
temperature. Exposure to ames or high temperatures
may cause an explosion.
16. Charge in a well-ventilated area. Do not block the charger
vents. Keep them clear to allow for proper ventilation. Do
not allow smoking or open ames near the charging unit.
Vented gases may explode.
17. Observe all Input/Output connectors ratings. To avoid re
or electrical shock hazard, observe all ratings on unit, and
products you intend to use.
18. Keep the unit clean and dry. Inspect the unit for dirt, dust,
or moisture on a regular basis.
19. The power station cannot be used and charged at the
same time.

2
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all
instructions on the machine before attempting to assemble and operate.
READ THE OPERATOR'S
MANUAL(S) – Read, understand,
and follow all instructions in the
user manual(s) before attempting
to assemble and operate.
SAFETY ALERT – Indicates a
precaution, a warning, or a danger.
WARNING! Do not expose the
unit to rain or wet conditions.
Keep dry.
WARNING! Electrical shock hazard.
Symbols SymbolsDescriptions Descriptions

3
Know Your Portable Power Station
Read the owner’s manual and safety instructions carefully before operating this portable power station. Compare the illustration
below to the portable power station in order to familiarize yourself with the location of the various controls and adjustments. Save
this manual for future reference.
1. Handle grip
2. Wireless charger
3. LED light switch
4. Air vents
5. Car port charger
6. LED light
7. USB-C (L)
8. USB-A 2.0 (L)
9. LCD screen
10. DC receptacle
11. Power switch
12. Charging socket
13. AC output switch
14. AC outlet (2)
15. USB-C (R)
16. USB-A 2.0 (R)
17. AC charger
18. Charging plug
Technical Data
Battery Voltage Max* .................................................. 13.8V DC
Battery Capacity ...................................... 384 Wh | 30000 mAh
AC Charger Input .......... 100 – 240V AC | 50/60 Hz | 1.3 A max
AC Charger Output ............................................ 15.2V DC | 3 A
Charge Time¹ .......................................... AC Adapter: 12 hours
12V DC Car Charger (sold separately): 6 hours
Output Waveform ............................................. Pure sine wave
AC Output ....................... 120V AC | 60 Hz | 300W (500W Peak)
Overload Protective AC Output ........................................ 350W
DC Output Max .................................................. 12V DC | 10 A
USB-A 2.0 Output (x2) ......................................... 5V DC | 2.4 A
USB-C Output (L) ......... 5V DC, 3A | 9V DC, 2A | 12V DC, 1.5A
USB-C Output (R) .................................. 5V DC, 3A | 9V DC, 3A
15V DC, 3A | 20V DC, 2.25A
LED Light ...................................................................... 3 W x 1
Net Weight ....................................................... 10.6 lbs (4.8 kg)
*Initial no-load voltage, when fully charged, peaks at 13.8 volts; nominal voltage under typical load is 12.8 volts. | ¹Based on optimal charging situation; the actual
charging time may vary based on different set-ups.
FRONT
BACK
R
USB-OUTPUT USB-OUTPUT
DC-OUTPUT INPUT
17
18
R
USB-OUTPUT USB-OUTPUT
DC-OUTPUT INPUT
1
2
3
4
5
6
7
15
14
13
8
16
9
10
11
12

4
Unpacking
Carton Contents
• Portable power station
• AC charger
• Manual with registration card
1. Carefully remove the power station and check to see that
all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or
damage occurred during shipping. If you nd damaged or
missing parts, DO NOT return the unit to the store. Please
call the Snow Joe®+ Sun Joe®customer service center at
1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use your new power station.
The packaging is made of recyclable materials. Properly
dispose of these materials in accordance with local
regulations.
IMPORTANT! The equipment and packaging material are not
toys. Do not let children play with plastic bags, foils or small
parts. These items can be swallowed and pose a suocation
risk!
Operation
mWARNING! Do not allow familiarity with this product
to make you careless. Remember that a careless fraction of a
second is sucient to inict serious injury.
mWARNING! Do not use any attachments or accessories
not recommended by the manufacturer of this product. The
use of attachments or accessories not recommended can
result in serious personal injury.
mWARNING! Do not modify or attempt to repair the
power station except indicated in the instructions for use and
care.
mWARNING! The device shall be stored indoors. The unit
shall not be charged outdoors. When in use, cautions should
be taken to reduce the exposure to rain, sleet, and snow.
Intended Uses
This power station is used for supplying electrical power for
operating compatible small electronics and USB-powered
devices. The continuous output wattage of this product is
limited to 384 W total when supplying backup power. This limit
applies to the total of all items plugged into the power station.
LCD Screen (Fig. 1)
1. Battery charge level indicator – This icon indicates the
remaining power in the battery. Refer to the table below
for the meaning for each symbol.
NOTE: The power station must be recharged when the
power drops to 20% or less.
2. Output power indicator – indicates the actual output
power when there are devices connected and running/
being charged by the power station.
NOTE: When the total output is less than 5 W, the power
station may not be able to detect the output power due
to the small power output. The output power indicator
will show 0 W. This will not aect the actual output to the
connected device.
3. AC output status – After turning on the power station,
the AC icon will light up when the AC output switch is
pressed.
4. USB output status – After turning on the power station,
the USB icon will light up when the DC output switch is
pressed.
5. LED light indicator – After turning on the power station,
the LAMP icon will light up when the LED light is turned
on.
6. Overheat warning – The warning icon will light up if the
power station overheats during operation, at which point
it will stop working.
Fig. 1
Battery charge
level indicator
AC output
status
Output power indicator
Overheat
warning
LED light
indicator
USB output
status
20% 40% 60% 80% 100%

5
If the power station overheatsduring the charging
process, the power station will resume working once the
temperature has dropped and the internal battery has
cooled down.
If the power station overheatsduring the discharging
process, turn o the power station and wait until the
power station cools down. Then restart the power station
to resume usage.
Charging Operations
This power station must be fully charged before use or storage.
Check the LCD screen for the remaining power in the built-
in battery. If the power drops to 20% or less, stop using the
power station and charge it as soon as possible.
The power station can be charged by:
• The included AC charger
• 12V DC car charging cable (sold separately)
NOTE: Do not use the power station to power/charge other
devices while the power station is being charged.
Follow the instruction below to charge the power station.
AC CHARGER
1. Check whether the mains voltage is the same as that
marked on the AC charger. Then, plug the AC charger into
an electrical wall outlet.
2. Turn o the power station and remove all loads connected
with the power station. Connect the charger plug into the
charging socket to start charging (Fig. 2).
3. During the charging process, the battery charging level
indicator on the LCD screen will light up and ash to
indicate the charging process. The indicator light on the
AC charger adapter will light up in red (Fig. 3).
Fig. 3
USB-OUTPUT USB-OUTPUT
DC-OUTPUT INPUT
Light
indicator
(red)
LCD Screen
(charging mode)
4. It will take approximately 12 hours to fully charge the
power station. When charging is complete, the battery
charging level indicator will stop ashing and light up solid.
Additionally, the light indicator on the AC charger will turn
green. Unplug the charger when the power station is fully
charged (Fig. 4).
Fig. 4
USB-OUTPUT USB-OUTPUT
DC-OUTPUT INPUT
Light
indicator
(green)
LCD Screen
(charged mode)
CAR CHARGER
1. While the car is running, use the optional 12V DC car
charging cable (PPG-CARCHRG sold separately) to
connect the power station to the car's 12V DC outlet
(Fig. 5). Charging will start as soon as the power station is
connected.
2. It will take approximately 6 hours to fully charge the power
station. Disconnect the charging cable when the power
station is fully charged.
USB-OUTPUT USB-OUTPUT
DC-OUTPUT INPUT
Fig. 2
AC Charger
Charging
socket
USB-OUTPUT USB-OUTPUT
DC-OUTPUT INPUT
12V DC outlet
LCD Screen
(charging mode)
Fig. 5

6
Discharging Operations
Only AC devices that are under 300W and DC devices under
120W can be powered or charged using this power station.
These include many small electronics and appliances. Check
the table below for some common devices and their power
requirements.
NOTE:
• Average power consumption as measured on loads tested
under regular operating conditions. Rated power may be
dierent from average power consumption.
• Runtime measured on tested loads.
• If a high powered device is plugged in (e.g. a large
refrigerator), the charge level will deplete more rapidly
leading to shorter run times. If devices that draw lower
power are plugged in, you will get closer to the rated run
times.
IMPORTANT! The power station is not suitable for use with
certain products and loads. The continuous output wattage of
this product is limited to 384 W total when supplying backup
power from its battery. This limit applies to the total devices
plugged into this power station.
The power station is not sucient to run devices designed to
produce large amount of heat, like a space heater or a pellet
stove igniter.
POWERING ON THE POWER STATION
Turn on the power station by pressing and holding the
power switch until the LCD screen illuminates to show the
standby mode (Fig. 6).
mWARNING! Do not insert a nail, wire, etc. into any ports
or receptacles. Otherwise a circuit short may cause smoke or
re.
NOTE: Before plugging in, verify the device is suitable for use
with the power station. All of the power station output ports
have their own max power capacity. Refer to the Technical
Data section to ensure your device is compatible.
PRODUCTS PORT RUN TIME (h)/
RECHARGES (X)
Smart phone USB port 15X
Laptop AC jack 3X
Tablet USB port 9X
Drone DC barrel jack 5X
Light bulb AC jack 19h
32 inch TV AC jack 5h
Mini fridge DC barrel jack 30h
POWERING AC DEVICES
To use the power station to power an AC device, rst turn
the station on, then press the AC output switch, and connect
the plug of the device's power cord to either of the power
station's AC outlets. The LCD screen will light up and show
the output (Fig. 7).
AC OUTPUT PROTECTION: If the AC output has a
short circuit or the output is overloaded, the unit will turn
o the AC circuit for protection. If this happens, please
troubleshoot and re-activate the AC output according
to the table below. Some electrical equipment, such as
refrigerators, ice makers, laser printers may require a
peak power to start-up. This peak power may exceed the
power station's output wattage, which will activate the
unit’s overload protection mode. Such devices are not
compatible with the unit.
USB-OUTPUT USB-OUTPUT
DC-OUTPUT INPUT
Fig. 6
LCD Screen
(standby mode)
Power switch
R
LCD Screen (AC
discharging mode)
AC output
switch
Fig. 7
AC OUTPUT PROTECTION
Protection Problem Solution
Overload
protection
No AC output
while DC output
can work normally.
Remove the extra load
and press the AC output
switch again to recover.
Short circuit
protection
The power station
shuts down. No
output from any
ports. No display
on LCD screen.
Remove the device
causing the short circuit.
Press the power switch
and the AC output
switch again to recover.

7
NOTE: If the AC output does not detect a connected
device for 6 hours (a device which draws less than
10 W cannot be detected), the AC circuit will switch
o automatically. Press the AC output switch again to
reactivate the AC circuit.
POWERING DC DEVICES
The power station can also power 12V DC devices such as
DC fans and LED lights. Turn the station on by pressing the
power switch, and connect the appliance to either the DC
receptacle or the car port charger of the power station. The
LCD screen will light up and show the output (Figs. 8 and 9).
DC OUTPUT PROTECTION: If the DC output is shorted
or overloaded, the device will shut down for protection.
Check the table below for details.
USB-OUTPUT USB-OUTPUT
DC-OUTPUT INPUT
LCD Screen (DC
discharging mode)
Power
switch
Fig. 8
NOTE: The DC output voltage will decrease as the battery
capacity decreases, which may cause the connected DC
device to shut down or to suspend charging.
NOTE: If the DC output doesn't detect a connected
device for more than 2 hours (an output less than 2 W is
considered not detectable), the DC circuit will switch o
automatically. Press the power switch again to reactivate
the DC circuit.
POWERING USB DEVICES
To power USB devices, rst turn the station on, then connect
your USB cable into either of the USB-C or USB-A ports on
the power station to charge your device (Fig. 10).
USB-OUTPUT USB-OUTPUT
DC-OUTPUT INPUT
Fig. 10
LCD Screen (USB
discharging mode)
Power
switch
USB OUTPUT PROTECTION:
USB OUTPUT PROTECTION
Protection Problem Solution
Overload
protection
The overloaded
USB port(s) will
have no output.
Other receptacles
can work normally.
Remove the extra load
from the receptacle(s).
Short circuit
protection
The short-circuited
USB receptacle(s)
will have no
output. Other
receptacles can
work normally.
Remove the device from
the receptacle(s).
USB-OUTPUT USB-OUTPUT
DC-OUTPUT INPUT
LCD Screen (car port
discharging mode)
Power
switch
Fig. 9
DC OUTPUT PROTECTION
Protection Problem Solution
Overload
protection
No DC or USB
output while AC
output can work
normally.
Remove the extra load
and press the power
switch again to recover.
Short circuit
protection
The device shuts
down. No output
from any ports. No
display on LCD
screen.
Remove the device that
caused the short circuit.
Press the power switch
again to recover.

8
Using the LED light
1. Turn on the power station by pressing and hold the power
switch until the LCD screen shows the standby display
(Fig. 6).
2. Press the LED light switch to turn on the LED light. Press
it again to turn o the light (Fig. 11).
3. Hold the power station by the handle to use it as a
spotlight (Fig. 12).
Turning o the Power Station
NOTE: To avoid depleting the battery power, make sure to turn
o the power station when not in use.
1. If the AC power is turned on, switch o the AC output
switch and disconnect all devices from either side of the
station.
2. Press the power switch to turn o the power station.
Operation Tips
1. This product may become hot during charging, this is
normal.
2. Avoid storing this device near coins, jewelery, keys, and
other metal objects. An accidental electrical discharge
may cause damage.
USB-OUTPUT USB-OUTPUT
DC-OUTPUT INPUT
Fig. 11
LED light switch
LED light
LCD Screen (LED
light mode)
USB-OUTPUT USB-OUTPUT
DC-OUTPUT INPUT
Fig. 12
3. Do not place the unit near or under intense heat or re.
4. The unit is not waterproof, avoid water and other liquids.
5. Do not drop the unit. Do not place heavy objects on the
product.
6. Do not cover this product with towels, clothing during use.
7. Do not charge the power station longer than the time
required to fully charge.
Using the Wireless Charger
The top of the power station can also serve as a wireless
charger. With the power station turned on, place your device
on the wireless charging pad on the top of the power station.
The power station will start to charge the device (Fig. 13).
Maintenance
mWARNING! Always switch the product o and
disconnect any devices plugged in before performing
inspection, maintenance, and cleaning work.
mWARNING! When servicing, use only identical
replacement parts. Use of any other parts could create a
hazard or cause product damage.
General Maintenance
Avoid using solvents when cleaning plastic parts. Most
plastics are susceptible to damage from various types of
commercial solvents and may be damaged by their use.
mWARNING! Do not at any time allow brake uids,
gasoline, petroleum-based products, penetrating oils, etc to
come into contact with plastic parts. Chemicals can damage,
weaken or destroy plastic, which could result in serious
personal injury.
USB-OUTPUT USB-OUTPUT
DC-OUTPUT INPUT
Fig. 13

9
Storage
• Switch o the power station, disconnect all appliances.
Thoroughly clean the housing with a soft, dry cloth.
• Store the device indoors in a safe location out of the reach
of children. Keep away from corrosive agents, such as
garden chemicals and de-icing salt.
Disposal
Recycling the Device
• Do not dispose this power station as unsorted municipal
waste. Use appropriate collection facilities.
• Contact your local government agency for information
regarding the collection systems available.
• If electrical appliances are disposed of in landlls or dumps,
hazardous substances can leak into the groundwater and
get into the food chain, damaging your health and well-
being.
Recycling + Disposal
The product comes in a package that protects it against
damage during shipping. Keep the package until you are
sure that all parts have been delivered and the product is
functioning properly. Recycle the package afterwards or keep
it for long-term storage.
WEEE symbol. Waste electrical products should not
be disposed of with household waste. Please recycle
where facilities exist. Check with your local authority
or local store for recycling regulations.
Service + Support
If your Sun Joe®portable power station needs service or
maintenance, please call the Snow Joe®+ Sun Joe®customer
service center at 1-866-SNOWJOE (1-866-766-9563).
Model + Serial Numbers
When contacting the company or reordering parts, you will
need to provide the model and serial numbers of your product.
These are found on the decal axed to the housing of your
portable power station. Copy these numbers into the space
provided below.
Record the following numbers from the housing or handle of your
new product: Model #:
P P G 4 0 0
Serial #:
Federal Communications Commission
(FCC)
This device complies with part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must
accept any interference received, including interference that
may cause undesired operation.
mCAUTION! Changes or modications to this unit not
expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment o and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit dierent
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician
for help.