SOLVING PROBLEMS
Inconsistent Lean
When the arm is new, or when adjustments are
made, lean may vary slightly between the start
and end of a record. This will normally pass as
the hoists settle in.
If this persists, it may result from under-
extension of the hoist pipe eye relative to the
pivot point. To extend the hoist pipe, loosen the
hoist pipe locking screw and push the hoist pipe
further out so that its eye is directly above the
pivot point. The sideways uni-pivot bearing
works best if the eye is directly above the pivot
point. Do not over-extend the hoist pipe lest
contact at the pivot be lost.
Excess Bias
Excess bias may arise from the eye of the hoist
pipe being too near the post as compared to the
pivot. Extend the hoist pipe as described above.
FURTHER INFORMATION
SUPATRAC tone-arms are designed and made
by hand in Chelsea, London, England.
For further information, please visit
www.supatrac.com or email info@supatrac.com
© SUPATRAC 2021
WARRANTY
Conditions of the Five Year Warranty
(For tone arms sold within the UK)
Subject to the terms and conditions hereinafter,
your Supasound tone arm is automatically
covered by a 5 Year parts and labour Warranty
(except for those tone arms or components
specified in Clause 2). No registration is
required. Warranty start date will commence
from the initial date of purchase of the tone
arm and any tone arm greater than 5 years old
from Supasound Ltd shipment date will require
proof of purchase. This Warranty is transferable
from owner to owner and will apply and remain
with the tone arm from the initial date of
purchase for a 5 Year term in the UK. This
Warranty is not transferable outside the UK.
1. What is included in this Warranty?
If a Supasound tone arm is defective in normal
domestic use due to a fault in materials or
workmanship, Supasound Limited
(“Supasound”) will at its discretion either
regulate, adjust, repair or replace it free of
charge (subject to the following), within a
reasonable time after such tone arm is returned
to Supasound’s address at 109 Cheyne Walk,
London SW10 0DJ, United Kingdom. This
Warranty covers the cost of parts and
associated labour required to correct such
defects in materials or workmanship intimated
to your retailer or Supasound during a period of
5 years from the initial date of purchase.
2. What is excluded from this Warranty?
This Warranty does NOT cover:
A. damage to Supasound tone arms while in
possession of a shipper, retailer, or
consumer and not caused by defects in
materials or workmanship;
B. damage to Supasound tone arms arising due
to or from normal wear and tear;