SureCall Fusion Professional 2.0 User manual

08.11.2022
Cellular signal booster kit for the home, ofce or cottage
Kit d’amplication du signal cellulaire pour domicile, bureau
ou maison de campagne
Fusion Professional 2.0
User Guide / Guide de L’utilisateur
Questions? [e-mail] | 1-888-365-6283

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Congratulations – you have purchased the most advanced spectrum rich consumer booster available in Canada. It is
the most future-friendly consumer booster and by amplifying double the spectrum, it provides faster mobile data, more
reliable signal and consistent connectivity for multiple devices on all Canadian carriers, including Telus, Bell and Rogers.
If you have any questions during setup, please reach out to our US-based experienced support technicians:
Call: 1-888-365-6283 Email: suppor[email protected] | Visit: www.surecall.com/support
Watch installation,
optimization and
troubleshooting
techniques on our
SureCall YouTube
channel
@SureCall Stay up to date
with all things
SureCall

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English
TABLE OF CONTENTS
OVERVIEW...............................................................................................................................................................................
Why indoor signal can be weak .................................................................................................................................3
How it works ......................................................................................................................................................................3
Package contents..............................................................................................................................................................4
Optional accessories .......................................................................................................................................................5
BEFORE INSTALLATION....................................................................................................................................................
Important. Before you begin.........................................................................................................................................6
Taking signal measurements with your phone ..................................................................................................... 7
Finding your closest cell tower..................................................................................................................................10
Soft install........................................................................................................................................................................... 12
Tools needed.....................................................................................................................................................................12
Grounding the outside antenna ............................................................................................................................... 12
Power requirements....................................................................................................................................................... 12
Cable guidelines.............................................................................................................................................................. 12
INSTALLATION.....................................................................................................................................................................
Installation overview...................................................................................................................................................... 13
Step 1: Find area outside with strongest signal.................................................................................................. 13
Step 2: Install the outside antenna.......................................................................................................................... 14
Step 3: Mount the inside antenna and amplifier ............................................................................................... 15
Step 4: Connect to power............................................................................................................................................ 17
BOOSTER TESTING AND OPTIMIZATION............................................................................................................... 
Antenna optimization .................................................................................................................................................... 17
Antenna testing................................................................................................................................................................18
LED Indicators.................................................................................................................................................................. 19
TROUBLESHOOTING.......................................................................................................................................................
SPECIFICATIONS ................................................................................................................................................................ 
Kitting.................................................................................................................................................................................. 22
CONSUMER GUIDELINES ............................................................................................................................................. 
WARRANTY .......................................................................................................................................................................... 
Three-year product warranty .....................................................................................................................................24

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OVERVIEW
Why indoor signal can be weak
There are several obstacles that can contribute to the poor reception you receive in your home:
•Distance to your carrier’s cell phone tower
•Obstructions caused by terrain and foliage
•Building materials like low-E glass, metal and concrete
How it works
1. The high-gain outside antenna captures even the weakest cell signal, from the cell tower where it is aimed.
2. The antenna sends the signal to the booster through coax cable.
3. The booster amplifies the cell signal and rebroadcasts the signal indoors via the inside antenna to all mobile devices
within range.
4. The system also works in reverse amplifying outgoing signal back to the tower.
How the SureCall Fusion Professional 2.0 Booster Works

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Package contents
Unpack all package contents. For missing or damaged items, contact your reseller.
Turn over the signal booster and record the model and serial number for reference:
Serial #: ________________________________________________________________
Purchase Date: __________________________________________________________
Keep the carton and packing material to store the product in case you need to return.
Outside Yagi
Antenna:
(SC-530W)
Outside Cable
(50 ft; SC-400)
Booster Power Supply
(SC-AC-12V3.8A-B)
Inside Cable (20
ft; SC-240)
Inside Panel
Antenna:
(SC-548W)
WARNING: Any product modifications that use unauthorized antennas, cables, and/or coupling devices are prohibited by the
FCC. Contact FCC for details: 1-888-CALL-FCC. Changes or modifications not expressly approved by SureCall could void the user’s
authority to operate the equipment.
WARNING: Do not collocate antennas or operate the outdoor antenna with any other antenna or signal booster.
➊➋➌➍➎
English

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Optional accessories
Looking to upgrade your SureCall booster? Boost your signal even further with these bestselling accessories:
SC-LP Lightning arrestor prevents damage from electrical surges
SC-MOUNT-JBAR Adjustable 20-inch mounting pole for outdoor antenna
SC-001-100 100 ft of LMR-400 cable*
* Note: Longer cable is helpful only if it allows the outside antenna to be placed where a stronger signal is measured.

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BEFORE INSTALLATION
IMPORTANT. BEFORE YOU BEGIN.
IDENTIFY THE AREA OF STRONGEST OUTSIDE SIGNAL.
Since booster performance is largely determined by the signal strength received by your outside
antenna, it is important to identify the location of best signal for placement of your antenna.
The best location is generally found on the side of your home that faces your nearest cell tower and
as high as possible -- where the antenna can ‘see’ your cell tower. Better signal received by your
outside antenna means better booster performance inside. Conversely, the weaker your outside
signal, the more limited your coverage will be indoors.
If you’re unsure of the direction of your carrier’s closest cell tower, see page 10 on Finding
your closest cell tower for suggestions.
DO NOT RELY ON CELL PHONE BARS AS AN ACCURATE MEASURING TOOL
Cell phone bars are an approximation of your signal that varies by phone and carrier. Placing
your phone in test mode or downloading an app that shows your signal in decibels (dB) is more
accurate. For help using this feature on your device, see "Taking signal measurements with your
phone" on page 7.
During planning, installation and testing, take multiple readings several minutes apart. Also, verify
that you can place and hold a call.
BETTER ANTENNA SEPARATION MEANS BETTER PERFORMANCE
Maintain a distance of at least 25 vertical feet or up to 50 feet of horizontal distance, especially if
sufficient vertical separation cannot be achieved. Also, make certain the antennas are aimed away
from one another.
NO
Antenna Placement Antenna Aiming
Good
Better
Best
English

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Taking signal measurements with your phone
Cell phone bars are an approximation of your signal that varies by phone and carrier. Viewing measurements in decibel[1]
milliwatts provides a more accurate reading. In most cases the units are reported in RSRP (LTE & 5G signals) and will
generally fall between -80 dBm (strong) and -130 dBm (very weak). If you are connected over 3G or HSPA the decibels
units are reported in RSSI and the units will generally fall between -50 dBm (strong) and -100 dBm (very weak).
PLEASE NOTE, To achieve optimal performance for your booster, it is vital to take care choosing antenna placement
and antenna alignment The coverage area that the booster provides is directly related to the strength of incoming
signal received by the outdoor antenna. Mounting the outside antenna where the signal is the strongest provides the
best results. if signal is extremely weak where the outside antenna is installed, indoor coverage will be limited.
See the instructions to measure decibels on your phone.

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Measuring signal will be helpful to (1) identify the location outside with the strongest signal for placement of your outside
antenna and (2) to measure indoor signal strength during installation and testing of your system.
During installation and testing, always take multiple readings several minutes apart. Also, take note of the band number
related to each reading for accurate comparisons.
NOTE, signal measurements are displayed alongside their measurement scale. RSRP is one scale commonly used, as is RSSI. For more
information, see "Signal measurement scales" on page 9.
FOR IPHONE dBm signal measurements, use the methods below.
1. First turn off your Wi-Fi
2. Dial *3001#12345#* then press the call button.
3. The field test screen will appear. Once open, the menu navigation varies depending on the iOS version.
4. Navigate to “Cell Info” in the menu
5. The measurement that reads “RSRP” is your cellular signal strength in decibel-milliwatts.
6. Note Band number
If you’re using an earlier version of iOS or looking for more detailed information, we have more instructions available
here: www.surecall.com/ca/support
iPhone test mode
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FOR ANDROID devices: Download the app “LTE Discovery”
in the Google Play store.
1. Note band number
2. LTE/5G (measurement in RSSI or RSRP)
Signal measurement scales
The relationship between RSRP and RSSI is approximate
and depends on the channel bandwidth, noise floor and
channel loading. The chart below displays the approximate
equivalent of all four measurements:
Signal Power (dBm) Signal Quality (dB)
RSRP RSSI RSRQ SINR
Phone in LTE Phone in HSPA Phone in LTE Phone in HSPA
Very Edge
-125 -102 -25 3
Average
-110 -85 -20 10
Good
-95 -70 -12 15
Best
-80 -55 -8 20
Android app “LTE Discovery”

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Finding your closest cell tower
Since performance is largely determined by the signal received by the outdoor antenna, it is important to know the
direction in which you will aim your directional outside antenna before installation.
The best location for your outside antenna is generally found on the side facing your nearest cell tower and as high as
possible -- where the antenna can ‘see’ your cell tower.
WARNING: Do not collocate antennas or operate the outdoor antenna with any other antenna or signal booster.
Finding your strongest outside signal
If you’re not sure of the location of your nearest cell tower, there are resources available. You may utilize crowd-sourced
cell tower resources such as sites like www.cellmapper.net
See below for brief instructions on utilizing cellmapper.net
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Visit website www.cellmapper.net
1. Find your location on the map
2. Select your provider
3. Find your cell tower by clicking on the red
or green dots on the map closest to your
home.
Once selected, detailed information of
each base station is shown to the left,
including the communication standards
and frequency band and block.
The shaded area represents the coverage
area for that base station.
4. Locate the closest base station with
signal coverage facing the direction of
your home and note the direction in
relation to your home.
Note: While your home may or may not
be located inside a shaded coverage zone
indicated on the map.

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Soft install
Prior to securing the location of any booster components, a “soft install” is recommended as adjustments may be needed
to optimize performance.
Refrain from securing your cable, drilling any holes, etc. until you complete and test the installation of the system.
Tools needed
•Ladder
•Drill
•~2.5“ diameter pole for mounting outside antenna (if needed, SC-MOUNT-JBAR can be purchased separately)
•Recommended: Surge protected power strip and cable clips
Grounding the outside antenna
SureCall recommends all outside antennas be properly grounded. See "Optional accessories" on page 5.
Power requirements
This booster uses 12v input voltage (power supply part: SC-AC-12V3.8A-B). DO NOT use the booster with a higher or lower
voltage power supply. This can damage the booster, cause personal injury, and void your warranty.
Use of a power strip with surge protection is strongly recommended.
Cable guidelines
The provided cable is 50 ft of SC-400 (part SC-001-50). Longer cable (part SC-001-100) is available if needed. Remember,
a longer cable is helpful only if it allows you to place the outside antenna in a location where you measure stronger
signal.
Routing cable
SureCall recommends that cable connected to the outside antenna run straight down and away from the outside
antenna, not wrapped or draped near it. When securing the cable, be sure to remove any kinks or loops.
Route cable along and through a wall that leads closest to the location of the booster.
SureCall recommends that cable entering the home from an exterior wall use appropriately rated sealant/caulking at the
point of entry.
Following completion of install, weatherproof the exterior coax connections with sealing tape.
English

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INSTALLATION
Before installation, review all the information in this manual.
Prior to securing the location of any booster parts, a “soft install” is recommended as adjustments may be needed to
optimize performance.
Installation overview
Step 1. Find the outside area with the strongest signal.
Step 2. Install the outside antenna in the area identified in step 1.
Step 3. Install the Inside antenna and booster .
Step 4. Connect power and turn on.
Check System and Optimize Installation, if needed
➌
➍
➏
➊
➋
➎
Installation overview
Identify the outside location with the strongest signal
for placement of your outdoor antenna. Maximum
performance is achieved when the antenna is aimed
toward the strongest signal source. If you know the
direction of your provider’s tower, point the antenna in that
direction. If you are unsure of the location, see "Finding
your closest cell tower" on page 10
Step 1: Find area outside with strongest signal
Finding your strongest outside signal
Maximize vertical antenna separation
– 25 pieds minimum
Finding your strongest outside signal
Finding your strongest outside signal
Finding your strongest outside signal

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•Mount at the highest possible location above the roofline –
The mounting area must have at least a 3 ft radius clear of
obstructions, other radiating elements and metal objects such as
pipes or metal siding.
•Maximize antenna separation. Plan at least 25 vertical feet (or at
least 50 horizontal feet) of separation between the outside and
inside antennas.
•Note that the outside antenna can be mounted to an exterior
surface or a 1-2” diameter pole. A mounting pole is available
separately (SC-MOUNT-JBAR). PVC piping from your local
hardware can also be used.
•Avoid placement near windows, where possible, as it increases
the potential for oscillation.
•Ensure the outside antenna is oriented to face away from the
inside antenna.
•Mount the outside antenna at the corner or side of the roof which
faces your cell tower.
•Avoid placing / aiming the antenna towards materials (such as
windows) where the signal may be reflected towards your home.
Step 2: Install the outside antenna
Identify Once you have identified the area of strongest signal, choose where you will mount your outside antenna while
considering the following antenna placement guidelines.
Yagi antenna installation
Once you have identified your install location, assemble the u-bolt, bracket, nuts and washers onto a pole (available
separately) as shown in the illustration.
Orient the antenna with the drip hole at the bottom.
Do not fix mounting hardware until the optimum antenna angle is found. Loosely secure the antenna in a manner that
allows for rotation during final system testing.
Once the outside antenna is secured to a pipe or pole, connect one end of the provided 50 ft. coax cable to the antenna
and route the other end inside near the location of the amplifier.
Yagi antenna assembly
Yagi mounted on pole
Nuts
U-bolt
Antenna
Bracket Drip Hole
Washers
Pole Clamp
Maximize antenna separation
Minimum
antenna
separation is
25 vertical ft
or 50 ft of horizontal
distance
English

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Step 3: Mount the inside antenna and amplifier
Choose a location for inside antenna while considering the
following guidelines:
•Antenna location should be mounted facing the area
signal is needed – SureCall’s inside panel antenna
broadcasts in a 120˚ beamwidth.
•Aim the inside antenna away from the outdoor antenna
•Coverage is limited by Interior building materials
between the antenna and your mobile device. The
antenna may be concealed behind a wall provided
there are no materials that could obstruct signals.
•Maximize isolation between the outside antenna and
inside antenna (minimum 25 ft. vertical separation or
50 ft of horizontal separation).
Inside antenna and mounting
hardware
Fusion Professional 2.0
amplifier
Inside cable; SC-240, 20 ft.
DO NOT face inside antenna towards the outside antenna
Face inside antenna away from outside antenna

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Panel-antenna installation
Panel installation
Besides the antenna itself, parts include mounting
equipment for a flat horizontal surface
Install the panel antenna as shown in the illustration.
1. Using the plate, mark the position of desired screw
placement.
2. Screw the mounting plate into place with the slide
panel protruding towards you.
3. Slide antenna onto mounting plate.
Amplifier
Place the amplifier near a working AC outlet and within
range of the provided 20 ft cable. The amplifier may
be placed on a flat surface or mounted to a wall using
mounting tabs.
NOTE: Do not power on until the system is fully connected.
Cable
Connect the amplifier to the panel antenna using the 20 ft.
of cable. Connect the antenna to the port marked “INSIDE”.
Next, locate and connect the open end of the 50 ft cable
from the outside antenna to the amplifier port marked
“ O U T S I D E ”.
See page "Cable guidelines" on page 12 for more
information.
Screws
Antenna
Mounting plate
Bracket
Inside Cable
Connecting inside panel antenna to Fusion
Professional 2.0 amplifier
To outside antenna
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64
54
OFF
44
63
53
OFF
43
64
54
OFF
44
64
54
OFF
44
75
65
OFF
55
72
62
OFF
52
74
64
OFF
51
B71,12,13 Tx
B66 Rx/Tx
B5 Rx/Tx
B7Rx/Tx
B12,13 Rx
B71Rx
POWER B25 Rx/Tx
Fusion Professional 2.0 amplifier
Step 4: Connect to power
Connect the AC power supply to the booster and plug into a 110V AC power outlet. Once the booster has been completely
assembled, turn the booster’s power switch on.
Note: If the Power LED does not turn ON or the Alert LEDs continue to flash, see the Troubleshooting section.
WARNING: This booster should not be used near open fire or flame. Storage and transportation: Store and place in non-extreme
room-temperature and dry environment.
BOOSTER TESTING AND OPTIMIZATION
When your system is in place and fully connected, test system performance in locations you have previously experienced poor
signal. Verify that you have a reliable connection by taking multiple readings several minutes apart. For instructions on taking
measurements with your cell phone, see page 7. Also, verify that you can place and hold a call.
If the signal strength has improved, your booster is working.
Remember, that coverage varies based on outdoor signal level, house construction, and antenna placement. Coverage in
adjoining rooms will be reduced by walls and building materials.
The gain dials on the booster should always be at maximum level unless a control light is FLASHING RED-YELLOW.
They should ONLY be reduced if other recommended actions do not resolve the issue. In any of these cases, the first
action should be to increase the antenna isolation between the inside and outside antenna as much as possible
Antenna optimization
The Fusion Professional 2.0 automatically reduces gain (coverage performance) because of insufficient RF separation
between the inside and outside antennas. Consider the options listed in this section to resolve issues with inadequate
antenna isolation.
Note, in smaller wood constructed homes some reduction in gain (slow YELLOW flash) is considered ‘normal’ operation.
•Verify that a minimum distance of 25 vertical feet has been achieved. 50 ft or more horizontal separation may be
needed, however, especially where vertical separation is not possible.
Power switch
Power jack To inside antenna
To outside antenna

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•Check for sources of interference such as cellular modems or hotspots.
•Verify neither antenna is placed near a window.
•Ensure that the antennas are aimed away from one another.
•Mount the outside antenna at the corner or side of the roof which faces your cell tower.
•Avoid placing / aiming the antenna towards materials (such as windows) where the signal may be reflected towards
your home or office.
Keep in mind, identifying the setup that yields the best possible results for your environment will come from testing --
balancing the elimination of interference and while also receiving the best possible signal.
Antenna testing
As a final step, identify the precise antenna angle which provides the maximum possible performance. For this step, it’s
best to have another person inside to report results. Record your results below.
Rotate the outside antenna around the mast beginning with wide angle measurements then in progressively smaller
increments until the peak angle is found. After each turn, power cycle the booster then note the signal reading from the
inside antenna’s projected area.
Once you’ve identified the optimum angle, secure the outside antenna in place.
LOCATION BEFORE Band # AFTER,
Test 1
Band # Test 2 Band # Test 3 Band #
Example testing plan
English

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LED Indicators
Note the following information:
•Only the presence of red or RED / YELLOW LEDs indicate the presence of an unresolved issue.
•Your booster dials should always be at maximum level and only reduced if all other recommended actions have not
resolved the issue.
•Most issues can be resolved by addressing antenna separation/isolation. See "Antenna optimization" on page 17
for suggestions regarding antenna isolation.
Condition Indication/Status Indication/Resolution
Initializing
on Power-
up
All control lights flash RED & YELLOW for 5 seconds then off for 5 minutes.
GREEN
SOLID
Normal
Operation
GREEN
FLASHING
Normal
Operation
Automatic Gain Control (AGC) is self-adjusting.
YELLOW
SOLID
Normal Opera-
tion, Sleep Mode
After a period of inactivity, the band will enter sleep mode
After 5 minutes the frequency control light will return to SOLID GREEN.
YELLOW
FLASHING
Slowly
Minor gain
reduction
(1 - 10 dB)
AGC has detected Insufficient separation between the inside and outside antenna auto-
matically reduced gain by 1 - 10 dB for the indicated frequency band.
This may be unavoidable in some situations where distance cannot be achieved.
After 5 minutes the frequency control light will return to SOLID GREEN.
YELLOW
FLASHING
Quickly
Significant gain
reduction
(10 - 20 dB)
AGC has detected significant antenna isolation issues causing a reduction in gain between
10 -- 20 dB for the indicated frequency band.
This significant reduction in booster performance is a result of inadequate isolation
between the inside and outside antenna. Adjustments should be made to improve your
booster’s performance by following suggested methods listed in "Antenna optimization"
on page 17.
After 5 minutes the frequency control light will return to SOLID GREEN.
RED /
YELLOW
FLASHING
Alternately
Extreme gain re-
duction (>20 dB)
The frequency
band has been
disabled
AGC has detected significant antenna isolation issues causing a reduction in gain greater
than 20 dB for the indicated frequency band.
The control light will continue to RED / YELLOW until antenna separation is increased or
the Frequency is manually turned-off by the control knob. Follow the suggestions listed in
"Antenna optimization" on page 17 to isolate antennas.
If, after following the recommendations to isolate antennas, the RED / YELLOW LED per-
sists, locate the dials for the affected frequency bands and, in small increments, lower the
gain until the status is resolved.
RED SOLID Indicates the
frequency band is
manually turned
off
A SOLID RED Control light means the frequency has been manually turned off. While the
Frequency gain control knobs should be left to maximum gain as a general rule, in unique
situations, you can manually disable a frequency by turning the gain control to OFF.
WARNING: Do not attenuate the uplink and downlink dB settings below 35dB. This could cause the affected frequency band to turn off.