SureCall SC-PolyO-72 User manual

User Guide
™
2G, 3G, 4G Adjustable Five-Band Signal Booster Kit
Force5

2SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

How It Works Pg. 5
Package Contents Pg. 6-7
Installation Overview Pg. 8
Installing Your Hardware Pg. 9-15
Finding the Strongest Signal Pg. 9
Installing the Outside Anntenna Pg. 10-11
Installing the Insides Anntenna Pg. 12-13
Installing Signal Booster Pg. 14-15
Congure Gain Setting Pg. 16-18
Troubleshooting Pg. 19
Specication Pg. 20
Kitting Information Pg. 21
Warranty Pg. 22-23
Safety Information Pg. 23
Table of Contents
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 3

4
Thank you for your purchase of SureCall’s Force5. The Force5 oers many of the benets
of DAS but at a fraction of the cost. Force5 was specically designed to eliminate frustra-
tions over dropped calls, limited range and slow data rates by amplifying incoming and
outgoing cellular signals in homes and offices 25,000+ square feet and up to 100 users.
Force5 enhances 2G, 3G voice and 4G reception data for all major U.S. carriers. If you
need any assistance while installing this product please contact tech support at
1-888-365-6283 or email us at: [email protected].
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 5
How It Works
SureCall’s Force5 is a high-quality bidirectional signal booster that enhances cellular
signals to areas that are prone to weak cellular coverage.
Force5 works with two or more antennas:
• Up to four inside antennas that communicate with your cell phone.
• An outside antenna that communicates with the cell tower.
Signals sent from a cell tower are received by the outside antenna, amplied by the
booster and then broadcast to your phone via the inside antenna. When your phone
transmits, the signal is sent to the inside antenna, amplied and then sent to the cell
tower via the outside antenna.

6
Package Contents
1. Unpack all package contents. For missing or damaged items, contact your reseller.
2. Turn over the signal booster and record the model and serial number for reference:
Serial #:
Purchase Date:
3. Keep the carton and packing material to store the product in case you need to return it.
Standard Force5 signal booster packages include the following items:
• One SureCall Force5 booster
• One outside antenna
• Cable for connecting the outside antenna to the signal booster
• One inside antenna
• Cable(s) for connecting the inside antenna to the signal booster
• One power supply
Note: Force5 is available in four standard kits that are customized to your particular needs. Other kit options available include additional dome or panel
antennas, cables and splitters. For more information see our website or email us at [email protected]. Due to the recent change of our company
name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prex on all of our antenna, cables and accessories from CM- to SC-.
Signal Booster
CM288W Omni CM230W-S Yagi CM222W Dome CM248W Panel
Outside Antenna (Option) Inside Antenna (Option)
SC-400 Cables
Force5
Omni Yagi Dome Panel
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 7
Installation Overview
Please determine which kit you have from the following list:
Package Contents
Model
Antenna Type
SC-POLYO-72-OD-Kit
Omni Outdoor Antenna
SC-POLYO-72-YD-Kit
Yagi Outdoor Antenna
SC-POLYO-72-OP-Kit
Dome Antenna
SC-POLYO-72-YP-Kit
Panel Antenna
Package Options
Model No. Usage Coverage
1 Outdoor Omni antenna, 1 interior dome antenna, 30’ and 75’ SC-400 coax cables
SC-288W
1 Outdoor Yagi antenna, 1 interior dome antenna, 30’ and 75’ SC-400 coax cables
SC-230W-S
1 Outdoor Omni antenna with 1 interior panel antenna, 30’ and 75’ SC-400 coax cables
SC-222W
1 Outdoor Yagi antenna with 1 interior panel antenna, 30’ and 75’ SC-400 coax cables
For a detailed description, see Kitting Information on page 21.
SC-248W
Omni Antennas are ideal for
topographies with minimal
obstacles. They oer 360˚
hemispherical coverage
Yagi antennas are for targeted
areas and are capable of
reaching cell towers up to 30
miles away
Dome antennas are for a central
location and oer 360˚ coverage
Panel Antennas allow optimum
reception to targeted areas
Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.
Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.
Note: Due to the recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prex on all of our antennas,
cables and accessories from CM to SC-.

8
Step 1. Make sure you have positioned the booster close enough to an existing
electrical outlet.
Step 2. Make sure you have sucient cable length between proposed outside antenna
location and booster connector.
Step 3 Make sure you have sucient cable length between proposed inside antenna
location and booster connector.
Installation Overview
Step 1. Find the outside area that has the strongest signal. (See page 9 for instructionif needed)
Step 2. Install the outside antenna in the area identied in step 1. (See page 10-11 for instruction
if needed)
Step 3. Install the inside antenna. (See page 12-13 for instruction if needed)
Step 4. Mount the signal booster, connect the outside and inside antenna cables to the signal
booster, and connect the booster to an AC power source. (See page 14-15 for instruction
if needed)
Step 5. Congure gain settings on the signal booster if needed. (See page 18 for instruction if
needed)
Before You Install
Outside Omni
Force5
Inside Domes
Outside Omni
FCC 27.5 (d)(4) Statement: Fixed, mobile, and portable (hand-held) stations operating in the 1710-1755 MHz band as well as mobile
and portable stations operating in the 1695-1710 MHz and 1755-1780 MHz bands are limited to 1 watt EIRP. Fixed stations operating
in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable stations oper-
ating in these bands must employ a means for limiting power to the minimum necessary for successful communications.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 9
Installing Your Hardware
Step 1. Find the area with the Strongest Signal
The signal booster requires a minimum cellular signal of low –100 dBm to high –90 dBm.
If your Force5 kit includes an outside omni antenna and you can only achieve cell phone
reception of one bar or less, you may need a Force5 Yagi antenna which is capable of
targeting carrier antenna towers that are up to 30 miles away. Call or email SureCall for
assistance.
Signal readings usually appear as a negative number (for example, -85). The stronger the
signal, the closer it gets to zero. Aim for a signal close to -50dB. Signals stronger than
-50dB may cause the booster to shut down (see the graph below). If you have an omni
outside antenna and your signal is too weak you may need a yagi antenna, which can be
aimed at the closest antenna tower. (see the graph below). Before installing the outside
antenna, nd the area with the strongest cellular signal source from your service provider
by following the directions below. You can also go to www.antennasearch.com to nd the
general location of your carrier’s towers.
Measure the strength of the existing cellular signal in various locations.
• Apple iPhones: Dial *3001#12345#* and press Call. In the top-left corner, a number appears instead of bars.
• Android devices: download apps such as “Network Signal Info” in the Google Play store to measure signal
strength.
• Internet: Go to www.speedtest.net
2. Select a location away from buildings, walls, trees, hills, and other terrain features that can block
or reect wireless signals (12-inch clear radius is recommended).
Note: Where you install your outside antenna in relation to the carrier’s cell phone tower also determines signal strength. Although cell phone
carriers try to place towers for maximum coverage, local ordinances and terrain features can restrict tower locations, which can limit signal
strength at your location.
Cell
Tower
Outside
Antenna
Signal Strength
-50dB -60dB -70dB -80dB -90dB -100dB -110dB
ExcellentGoodPoor

10
Installing Your Hardware
Step 2. Install the Outside Antenna
1. Outside Omni antennas receive and send signals in a 360º radius. Yagi or directional
antennas work best when pointed in the direction of your cell phone carrier’s cell tower.
Mount the outside antenna as high as possible. If you are installing a Yagi antenna set it
up facing the cell tower in the area where you located the best signal source (see step 1
on the previous page).
2. Make sure that the mounting area has at least a 12” radius clear of obstructions and
other radiating elements.
3. If the mounting area is prone to weak cellular signals or if the density of the roof and ceil-
ing partially block the signal, the booster will operate at its default setting of 65 dB gain,
be sure to place the outside antenna at least 75 feet from the inside antenna for best
performance.
4. Do not co-locate antennas or operate the outside antenna with any other antenna or
signal boosters.
5. Run the SC-400 cable from the outside antenna to the signal booster. Hand tighten the
connection.
Note: See next page for outside antenna installation details.
Optional 1-
Outside Omni
Optional 2 -
Outside Yagi
Force5
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 11
Force5’s omni antenna comes with equipment for mounting on a vertical wall. For best
results the antenna should be mounted in an upright position.
Step 1: Unscrew antenna from L-mounting bracket on antenna base with hands, or
wrench, if needed.
Step 2: Using vertical plate of bracket, mark position of desired placement with pencil or
marker.
Step 3: Unscrew nut on end of stucco screw and remove it along with lock washer and
regular washer.
Step 4: Place vertical plate into desired location and tap the screws, head rst, along with
sleeve, into stucco 1⁄2” to 5/8” deep into place.
Step 5: In this order, place washer, lock washer and nut on each screw and tighten until
secure. When tightening screw, sleeve will expand to secure plate. Screw antenna
securely back onto horizontal plate.
Installing Your Hardware
Note: If desired surface for installation plate is wood or concrete, wood or masonry screws for L-plate will have to be purchased separately.

12
1. If your indoor antenna is a dome type, mount it on the ceiling in a central location.
2. If your indoor antenna is a at panel, install it against a wall or surface projecting the
area where you want reception. Point the antenna away from the outside antenna.
To avoid interference stay a minimum distance of 3 feet from the panel antenna.
Step 3. Install the Inside Antenna
Inside antennas come in omni-directional (dome) and at panel versions.
Installing Your Hardware
Note: As you can see from the table above, acquiring the recommended inside and outside antenna separation optimizes coverage signicantly.
Any reduced antenna separation reduces the booster’s coverage.
Note: See next page for outside antenna installation details.
Required Between
Outside and Inside Antenna
Antenna Separation Table
antenna separation
40dB 5-6’
45dB 15-20’
50dB 50’
55dB 60’
65dB 75-80’
72dB 100’-110’
Amplier gain Min. separation (ad)
Force5
Optional 1-
Inside Dome
Optional 2 -
Inside Panel
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 13
Note: See next page for outside antenna installation details.
Amplier gain Min. separation (ad)
Installing Your Hardware
Step 3: Attach the N-Female connection from the interior antenna to the cable leading to
the connector labeled INSIDE, on your booster.
Step 4: Tighten xing nut to secure antenna (do not over-tighten).
• Storage and transportation: Store and place in non-extreme room-temperature and
dry environment
• Attention: This antenna should not be used near open re or ame
The SC-222W multi-band plastic antenna is an omni-directional interior antenna that
gathers signals from all sides. Range of antenna is dependent on three factors:
1) physical obstructions, 2) power generated by booster and 3) reception from out-
side signal received and distributed by outside antenna.
Besides the antenna itself, parts include
mounting equipment for either a at horizontal
surface or a wall. It should be mounted in
an upright position for best results.
Step 1: Drill a 20mm diameter hole in the ceiling. The ceiling
thickness should be 20mm, maximum.
Step 2: Unscrew xing nut from antenna. Place antenna cable
through hole. Screw the xing nut back onto antenna
and cable on crawl space side of ceiling and fasten.

14
Installing Your Hardware
Step 4. Install the Signal Booster
1. Select a location for your booster close to a working AC outlet. Do not expose the signal
booster to excessive heat, direct sunlight, moisture, and airtight enclosures.
2. Attach the supplied mounting kit to the booster using the supplied screws. Tighten the
screws with a screwdriver until snug, then add a 1⁄4-to-1/2 turn. Do not over tighten.
3. Orient the signal booster so the LEDs and DIP switches face away from the wall and
the LEDs are seen easily. Then mount the signal booster to the wall using appropriate
screws and/or wall anchors.
4. Connect the outside antenna cable to the signal booster connector marked OUTSIDE.
Hand tighten the connection.
5. Connect the inside antenna cable to signal booster marked INSIDE. Hand-tighten the
connection.
6. Connect the AC power cord to the signal booster.
7. Connect the plug on the other end of the 110V AC power outlet.
8. Turn the booster’s power switch on.
• The signal booster turns on automatically.
• The Power LED lights up to show that the signal booster is ready for use.
• The Alert LEDs ash 5 times on each band to show the band is activated.
Note: If the Power LED does not turn ON or the Alert LEDs continue to ash, see Troubleshooting page 19. This booster is rated for 19VAv input
voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause persoanl injury and viod your warrenty.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 15
Installing your Hardware
Booster Hardware
The following image shows the key hardware components on the cellullar booster.
Refer to this image as you install your Force5 kit components.
DIP Switches and Lights
The Force5 Industrial booster has the following indicators and controls:
• PCS Uplink Warning light/DIP switches (1): These DIP switches control the PCS communications
with the cellular tower.
• PCS Downlink Warning light/DIP switches (2): These DIP switches control the PCS amplication
within the building.
• Power light (3): This light should be illuminated or blinking green at all times while the booster is
powered on.
• Cellular Downlink Warning light/DIP switches 4): These DIP switches control the cellular
amplication within the building.
• Cellular Uplink Warning light/DIP switches (5): These switches control the cellular communications
with the tower.
Power LED
N connector to inside antenna
N connector to outside antenna
Alert LED
Power Switch
Programmer
Power Jack
Mount Kit

16
Step 5. Congure Gain Settings
Facing the front of your booster, nd 9 banks of Dual In-line Package (DIP) switches.
These switches allow manual dB gain attenuation for uplink and downlink channels.
• Bank 1 controls AT&T communications with the cellular tower.
• Bank 2 controls Verizon and AT&T amplication in the building.
• Bank 3 controls Verizon communications with the cellular tower
• Bank 4 controls Cellular communications with the cellular tower.
• Bank 5 controls Cellular amplication in the building.
• Bank 6 controls PCS amplication with the cellular tower.
• Bank 7 controls PCS amplication in the building.
• Bank 8 controls T-Mobile communications with the cellular tower.
• Bank 9 controls T-Mobile amplication in the building.
The DIP switches in each bank correspond to the following dB gain values:
For maximum gain on all channels, your booster ships with all DIP switches turned OFF
.
This setting should always be your starting point when installing or reinstalling the booster.
To change it, move the DIP switches to the ON or OFF position.
• Moving a switch down (away from the LEDs) turns OFF the switch and increases
booster gain for the selected channel.
• Moving a switch up (toward the LEDs) turns ON the switch and decreases booster
gain for the selected channel.
Switch settings are cumulative. This means the total amount of attenuation for a channel
equals the combined dB of all DIP switches in the same bank being set to ON.
Installing Your Hardware
12345
ON DIP
1 2 4 8 16
LTE707-UL
LTE-707 LTE-781
12345
ON DIP
1 2 4 8 16
LTE-DL
12345
ON DIP
1 2 4 8 16
LTE781-UL
12345
ON DIP
1 2 4 8 16
CELLULAR-UL
Cellular-800
12345
ON DIP
1 2 4 8 16
CELLULAR-DL
12345
ON DIP
1 2 4 8 16
PCS-UL
PCS-1900
12345
ON DIP
1 2 4 8 16
PCS-DL
12345
ON DIP
1 2 4 8 16
AWS-UL AWS-DL
AWS-2100
12345
ON DIP
1 2 4 8 16
Bank 1 Bank 2 Bank 3 Bank 4 Bank 5 Bank 6 Bank 7 Bank 8 Bank 9
Switch1
1 dB
Switch2
2 dB
Switch3
4 dB
Switch4
8 dB
Switch5
16 dB
WARNING: Do not adjust the uplink and downlink dB attenuation settings more than 20dB.
This could cause the booster to shut down
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 17
Note: As you see from the table above, attaining the recommended indoor and outdoor antenna separation optimizes coverage signicantly.
Any reduced antenna separation decreases the booster’ cellular signal capabilities.
LEDs
A light-emitting diode (LED) appears above each DIP switch bank on the top panel of the
signal booster.
LED
1
2
3
LTE 707 Uplink
and Downlink
LTE 781 Uplink
and Downlink
Cellular 800 Uplink
and Downlink
OFF = normal operation.
ON = LTE AT&T uplink warning.
Power o booster immediately.
OFF = normal operation.
ON = LTE Verizon uplink warning.
Power o booster immediately.
OFF = normal operation.
ON = Cellular uplink warning.
Power o booster immediately.
Designation Description
15 DB
21 DB
31 DB
ON
ON
ON
ON
ON
ON
ON
OFF
ON
ON
OFF
ON
OFF
ON
ON
To Achieve... Set the DIP Switchs in the Same Bank as Follows...
SW1
(1 dB)
0 DB
1 DB
OFF
ON
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
SW2
(2 dB)
SW3
(4 dB)
SW4
(8 dB)
SW5
(16 dB)
3 DB ON OFFON OFF OFF
7 DB ON ONON OFF OFF
Installing your Hardware

18
LED
5
6
4PCS 1900
Uplink and Downlink
AWS 2100
Uplink and Downlink
Power
OFF = normal operation.
ON = AWS uplink warning.
Power o booster immediately.
Green ON = booster receiving power.
OFF = booster not receiving power
OFF = normal operation.
ON = PCS downlink warning.
Power o booster immediately.
Designation Description
Automatic Shutdown
SureCall boosters that have automatic shutdown work in the following way:
1. The cellular side (LEDs 4 and 5) is usually the rst side to experience oscillation. When
oscillation is detected in the uplink and/or downlink, the appropriate red Warning LEDs
ash and Power (LED 3) turns red.
2. If oscillation occurs on the PCS side, LEDs 1 and/or 2 blink as appropriate and Power
(LED 3) turns red due to cellular oscillation.
3. If the problem is not resolved, the aected side shuts down after 30 seconds. In general,
the cellular side oscillates more easily than the PCS side.
4. The booster wakes up and Power (LED 3) turns green. If oscillation resumes, the LEDs
ash as described previously. These 30-second cycles continue for 15 minutes or until
the problem is resolved.
5. If the problem is not resolved within 15 minutes, the booster shuts down automatically
(all LEDs OFF except Power, which is red) and must be reset by unplugging the booster
from the power supply and plugging it back in.
6. To resolve oscillation, increase antenna separation and/or the attenuation.
If you Want to Improve Coverage
• Find a location that receives a stronger signal and relocate the outside antenna to
that location.
• Increase the distance between the outside and inside antennas.
Be sure your signal booster’s dB gain is turned up to maximum gain on each dial (see
page 16).
Installing Your Hardware
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 19
Troubleshooting
In the event you encounter a problem, follow the suggestions below to resolve the issue.
Red Flashing LED
Your signal booster
restarted and shut down
for 15 minutes, and is now
shut down permanently.
Solid Red LED
The Power LED does not
turn ON
Signal booster has no power
After installing your signal
booster system, you have no
signal or reception.
Verify that the booster switch is turned on.
Connect the power supply to an alternate power source. Be sure
the AC outlet is working and is not controlled by a wall switch that
can cut power to the outlet. If the green POWER LED on the signal
booster is OFF, return the power supply to SureCall. Contact tech
support at 1-888- 365-6283 or [email protected], or go to
www.surecall.com and log on to online support to receive a Return
Merchandise Authorization (RMA).
Check the strength of the outside signal as close as you can to the
outside antenna. (see instructions on page 7)
Double-check all signal booster and antenna cable connections.
Be sure your signal booster’s dB gain is turned up to full power on
each dial. (see apge 14)
Each SureCall signal booster is equipped with Auto Shutdown to
prevent cell tower interference. The outside antenna may be close
to a cell tower. Move the outside antenna to a location that provides
sucient distance from the cell tower to prevent the signal booster
from automatically enabling Auto Shutdown. Once away from the
original location, perform the procedure under step 3 on page 10
Band is o
Be sure the AC outlet is working and is not controlled by a wall
switch that can cut power to the outlet.
Problem Resolution
Yellow Flashing LED Automatic Gain Control (AGC) is adjusting, part of normal operation.
Signal coming into booster from cellular tower is too strong causing the
booster to automatically shut down. There are two possible solutions:
1. Add an inline attenuator to the cable coming into the booster
2. Relocate the outdoor antenna to a location where the signal is weaker.

20
Specications
Product Name Force5
Uplink Frequency Range (MHz): 698-716 / 776 – 787 / 824-849
1850-1915 / 1710-1755 G Block Included
728-746 / 746 – 757 / 869-894
1930-1995 / 2110-2155 G Block Included
50 Ω
72dB
8 dB
≤2.0
CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards
Input AC110V, 60 Hz; Output DC 19 V
1 Watt EIRP
SC-400
N Female (both ends )
<50W
11.3” x 10.9” x 2.5”
16.5 lbs
RSNFORCE-5
Downlink Frequency Range (MHz):
Supported Standards:
AC Input:
VSWR:
Maximum Gain:
Noise Figure:
Input Impedance:
Maximum Output Power:
Cable:
RF Connectors:
Power Consumption:
Dimensions:
Operation Temperature: -4ºF to +158ºF
Weight:
FCC (USA):
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Your signal booster has
no power.
Verify that the switch on the power supply is turned on and red LED is ON.
Connect the power supply to an alternate power source.
Be sure the power source is not controlled by a switch that can remove
power from the outlet.
Check the green POWER LED on the signal booster. If it is OFF, return the
power supply to SureCall. Contact tech support at
1-888-365-6283 or [email protected], or go to www.surecall.com
and log on to online support to receive an RMA.
Solid Yellow LED
Yellow/Red Flashing LED
Problem Resolution
Indicates an inactive band. Light is o while band is active.
Oscillation is detected. First try increasing the separation between
the indoor and outdoor antennas. If this doesn’t eliminate oscillation,
lower the dB gain in 5dB increments.