Surveillix IKS-WP8103 User manual

xxxxxAA
NETWORK CAMERA
Model:
IKS-WP8103
IKS-WP8203R
User’s Manual
If the URL changes, refer to www.toshiba.com
For information on our latest products and peripheral devices, refer
to the following web site:
www.toshibasecurity.com

2
IKS-WP8103 IKS-WP8203R 3MP PTZ IP Dome Camera
User Manual
Manual Edition 33506AA – SEPTEMBER 2015
©2015, TOSHIBA
All Rights Reserved.
No part of this documentation may be reproduced in any means, electronic or mechanical, for any
purpose, except as expressed in the Software License Agreement. Toshiba shall not be liable for
technical or editorial errors or omissions contained herein. The information in this document is subject to
change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising
out of the use of this information remains with recipient. In no event shall TOSHIBA be liable for any
direct, consequential, incidental, special, punitive, or other damages whatsoever (including without
limitation, damages for loss of business profits, business interruption or loss of business information),
even if TOSHIBA has been advised of the possibility of such damages and whether in an action or
contract or tort, including negligence.
This documentation is copyrighted. All other rights are reserved to TOSHIBA. TOSHIBA, and Surveillix,
are registered trademarks of TOSHIBA in the United States and elsewhere; Windows, and Windows XP
Embedded are registered trademarks of Microsoft Corporation. All other brand and product names are
trademarks or registered trademarks of the respective owners.
TOSHIBA
Irvine, CA ● U.S.A.

33506AA 3
Important Safeguards
1. Read Instructions
Read all the safety and operating instructions before operating the product.
2. Retain Instructions
Retain the safety instructions and user's manual for future reference.
3. Warnings
Comply with all warnings on the product and in the user's manual.
4. Follow Instructions
Follow all operating and use instructions.
5. Cleaning
Disconnect this camera from the power supply before cleaning.
6. Attachments
Do not use attachments not recommended by the camera manufacturer as they may pose safety
risks.
7. Accessories
Do not place this camera on an unstable cart, stand, tripod, bracket or table. The camera may
fall, causing serious injury to a person, or serious damage to the product. Use only withstand,
tripod, bracket, or table recommended by the manufacturer, or sold with the camera. Any
mounting of the product should follow the manufacturer's instructions, and should use
amounting accessory recommended by the manufacturer.
8. Ventilation
This camera should never be placed near or over a radiator or heat register. If this product is
placed in a built-in installation, verify that there is proper ventilation so that the camera
temperature operates within the recommended temperature range.
9. Power Sources
This camera should be operated only from the type of power source indicated on the information
label. If you are not sure of the type of power supply at your location, consult your product
dealer.
10. Power-Cord Protection
Power cords should be routed so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay particular attention to cords at plugs, screws and the point
where they exit the product.
11. Installation
Install this camera on a secure part of the ceiling or wall. If installed on an unsecured location the
camera could fall causing injury and damage.
12. Lightning
For additional protection on this camera during a lightning storm, or when it is left unattended and
unused for long periods of time, unplug it from the wall outlet and disconnect the power
supply and cable system. This will prevent damage to the camera due to lightning and power
line surges. If lightning occurs, do not touch the unit or any connected cables in order to avoid
electric shock.
13. Overloading
Do not overload the power supply or extension cords as this can result in a risk of fire or electric
shock.

4
14. Object and Liquid Entry
Never push objects of any kind into this camera through openings as they may touch dangerous
electrical points or short-out parts that could result in a fire or electrical shock. Never
intentionally spill liquid of any kind on the camera.
15. Servicing
Do not attempt to service this camera yourself as opening or removing covers may expose you to
dangerous electrical or other hazards. Refer all servicing to qualified service personnel.
16. Damage Requiring Service
Disconnect this camera from the power supply and refer servicing to qualified service personnel
under the following conditions.
a. When the power-supply cord or plug is damaged.
b. If liquid has been spilled, or objects have fallen into the camera.
c. If the camera has been submerged in water.
d. If the camera does not operate normally by following the operating instructions in the user's
manual. Adjust only those controls that are covered by the user's manual as an improper
adjustment of other controls may result in damage and will often require extensive work by a
qualified technician to restore the camera to its normal operation.
e. If the camera has been dropped or the cabinet has been damaged.
f. When the camera exhibiting a distinct change in performance which indicates a need for
service.
g. Other trouble.
17. Replacement Parts
When replacing parts, be sure the service technician uses parts specified by the manufacturer or
have the same characteristics as the original part. Unauthorized substitutions may result in
fire, electric shock or other hazards.
18. Safety Check
Upon completion of any service or repairs to this camera, ask the service technician to perform
safety checks to determine that the camera is in proper operating condition.
Precautions
Operating
• Before using, make sure power supply and other cables are properly connected.
• While operating, if any abnormal condition or malfunction is observed, stop using the camera
immediately and then contact your local dealer.
Handling
• Do not disassemble or tamper with parts inside the camera.
• Do not drop or subject the camera to shock and vibration as this can damage camera.
• Do not block the cooling holes on the bracket. This camera has a cooling fan inside the
housing. Blocking the cooling holes will cause heat to build up and cause malfunction.
• Care must be taken when you clean the clear dome cover. Scratches and dust will ruin the
image quality of your camera. Do not use strong or abrasive detergents when cleaning the
camera body. Use a dry cloth to clean the camera when it is dirty. In case the dirt is hard to
remove, use a mild detergent and wipe the camera gently.

33506AA 5
Installation and Storage
• Install electricity wiring carefully. Please note that input electricity to the unit is at tolerance of
AC 24V ± 10%. The camera is capable of surge protection; ensure AC power model unit is
grounded appropriately against damage by heavy current or electric shock.
• Do not install the camera in areas of extreme temperatures in excess of the allowable range.
• Avoid installing in humid or dusty places. The relative humidity must be below 90%.
• Avoid installing in places where radiation is present.
• Avoid installing in places where there are strong magnetic fields and electric signals.
• Avoid installing in places where the camera would be subject to strong vibrations.
• Whether the camera is in use or not, never aim it at the sun or other extremely bright objects.
Otherwise the camera may be smeared and damaged.
Should you notice any trouble
• If any trouble occurs while you are using the camera, turn off the power and contact your
dealer. If you continue to use the camera when there is something wrong with it, the trouble
may get worse and an unpredictable problem may occur.
Disclaimer
• We disclaim any responsibility and shall be held harmless for any damages or losses
incurred by the user in any of the following cases:
1. Fire, earthquake or any other act of God; acts by third parties; misuse by the user, whether
intentional or accidental; use under extreme operating conditions.
2. Malfunction or non-function resulting in indirect, additional or consequential damages,
including but not limited to loss of expected income and suspension of business activities.
3. Incorrect use not in compliance with instructions in this user's manual.
4. Malfunctions resulting from misconnection to other equipment.
5. Repairs or modifications made by the user or caused to be made by the user and carried
out by an unauthorized third party.
• Notwithstanding the foregoing, Toshiba's liabilities shall not, in any circumstances, exceed
the purchase price of the product.
Copyright and Right of Portrait
• There may be a conflict with the Copyright Law and other laws when a customer uses,
displays, distributes, or exhibits an image picked up by the camera without permission from
the copyright holder. Please also note that transfer of an image or file covered by copyright is
restricted to use within the scope permitted by the Copyright Law.
Protection of Personal Information
• Images taken by the camera that reveal the likeness of an individual person may be
considered personal information. To disclose, exhibit or transmit those images over the
internet or otherwise, consent of the person may be required.
Usage Limitation
• The product is not designed for any "critical applications." "Critical applications" means life
support systems, exhaust or smoke extraction applications, medical applications, commercial
aviation, mass transit applications, military applications, homeland security applications,

6
nuclear facilities or systems or any other applications where product failure could lead to
injury to persons or loss of life or catastrophic property damage.
• Accordingly, Toshiba disclaims any and all liability arising out of the use of the product in any
critical applications.
Regulation
FCC (USA) Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference, and
(2)This device must accept any interference received, including interference that may cause
undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.
CAUTION: Your authority to operate this FCC verified equipment could be voided if you
make changes or modifications not expressly approved by the party.
Industry Canada Information
CAN ICES-3 A / NMB-3 A
This symbol on the product or on its packaging indicates that this product shall not
be treated as household waste in accordance with Directive 2002/96/EC. Instead
it shall be handed over to the applicable collection point for the recycling of
electrical and electronic equipment. By proper waste handling of this product you
ensure that it has no negative consequences for the environment and human
health, which could otherwise be caused if this product is thrown into the garbage
bin. The recycling of materials will help to conserve natural resources.
For more details information about recycling of this product, please contact your
local city office, your household waste disposal service or the shop where you
purchased the product.
Compliance is evidenced by written declaration from our suppliers, assuring that
any potential trace contamination levels of restricted substances are below the
maximum level set by EU Directive 2002/95/EC, or are exempted due to their
application
Warning
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS
APPLIANCE TO RAIN OR MOISTURE.
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.

33506AA 7
THIS INSTALLATION SHOULD BE MADE BY A QUALIFIED SERVICE PERSON AND SHOULD
CONFORM TO ALL LOCAL CODES.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
Caution
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
CAUTION
RISK OFELECTRIC SHOCK
DO NOT OPEN

8
TABLE OF CONTENTS
INTRODUCTION.........................................................................................................................................10
OVERVIEW ................................................................................................................................................. 10
Product Features..................................................................................................................................10
System Requirements ..........................................................................................................................10
CONTENTS.................................................................................................................................................11
CAMERA BOX CONTENTS ............................................................................................................................ 11
IKS-WP8103 (Indoor) ...........................................................................................................................11
IKS-WP8203R (Outdoor)......................................................................................................................12
DIMENSIONS .............................................................................................................................................. 13
IKS-WP8103 / Without Pendant Mount................................................................................................13
IKS-WP8203R With Pendant Mount.....................................................................................................13
CONNECTIONS ........................................................................................................................................... 14
IKS-WP8103 Indoor..............................................................................................................................14
IKS-WP8203R Outdoor ........................................................................................................................15
DOME SETUP AND CABLE CONNECTION ...................................................................................................... 16
Preparations for Dome Setup...............................................................................................................16
Dome Cable Definition and Requirements...........................................................................................18
INSTALLATION..........................................................................................................................................22
OPTIONAL ACCESSORIES ............................................................................................................................ 22
Dome Camera Accessories....................................................................Error! Bookmark not defined.
Mounting Accessories ..........................................................................................................................22
INSTALLATION SCENARIOS .......................................................................................................................... 23
Ceiling Mounting with Pole ...................................................................................................................23
Wall Mounting with Wall Mount Bracket...............................................................................................24
Wall Mounting with Corner Mount ........................................................................................................25
Pole Mounting.......................................................................................................................................26
SETUP AND CONFIGURATION................................................................................................................27
TOSHIBA DEVICE SEARCH........................................................................................................................... 27
Installation.............................................................................................................................................27
Starting Device Search.........................................................................................................................27
CAMERA CONFIGURATION ........................................................................................................................... 29
Device Addressing................................................................................................................................29
Connecting to the Camera....................................................................................................................30
VIEWER SOFTWARE.................................................................................................................................... 32
Viewer Tabs..........................................................................................................................................32
LIVE ............................................................................................................................................................33
SETUP ........................................................................................................................................................34
SYSTEM SETTING ....................................................................................................................................... 34
Camera Name ......................................................................................................................................34
IP Address ............................................................................................................................................35
User Setup............................................................................................................................................37
File Location .........................................................................................................................................37
PICTURE SETUP ......................................................................................................................................... 38
Camera Tab..........................................................................................................................................38
Motion Detection...................................................................................................................................40
STREAMING SETTINGS ................................................................................................................................ 41
Video Resolution...................................................................................................................................41

33506AA 9
Video Frame Rate.................................................................................................................................43
Video Compression ..............................................................................................................................44
ADVANCED................................................................................................................................................45
SYSTEM SETTING ....................................................................................................................................... 45
Network Setup......................................................................................................................................45
Network Advanced................................................................................................................................45
Network Security...................................................................................................................................47
Alarm Application..................................................................................................................................48
Tampering and Network Failure Detection...........................................................................................49
Mail, HTTP, and FTP Setup .................................................................................................................50
SD Card................................................................................................................................................50
Network Share......................................................................................................................................51
Recording Schedule .............................................................................................................................52
Maintenance.........................................................................................................................................55
Software................................................................................................................................................56
PICTURE SETTING ...................................................................................................................................... 56
Video Mask...........................................................................................................................................56
Hot Spot................................................................................................................................................56
Text Overlay .........................................................................................................................................56
STREAMING SETTING .................................................................................................................................. 57
Audio.....................................................................................................................................................57
LOGOUT.....................................................................................................................................................57
CAMERA SPECIFICATIONS .....................................................................................................................58
PTZ SPECIFICATIONS ..............................................................................................................................59

10
INTRODUCTION
OVERVIEW
Toshiba IKS-WP8103 and IKS-WP8203R IP PTZs provide users with crystal clear video thanks to
3MP resolution and 20x optical zoom. The cameras’ continuous 360º rotation and 190º tilt range
make them a versatile PTZ solution for live monitoring environments. Digital WDR and a true
day/night IR cut filter produce superior video in a variety of lighting conditions. The IKS-WP8103
is designed for indoor installation. The IKS-WP8203R is IP66 rated and comes equipped with a
sunshield, heater, and blowers to accommodate a variety of environmental conditions. Both
models can be operated using PoE + power for easy, single cable installation.
All Toshiba cameras are fully ONVIF compliant and compatible with the Toshiba Web Services
platform, allowing multiple users to view high quality images and perform setup through a remote
web browser.
PRODUCT FEATURES
• 3M (2048x1536) Maximum Resolution
• 30 FPS
• 4.7 – 94 mm Focal Length (20x)
• True Day/Night (IR Cut Filter)
• Digital Wide Dynamic Range
• Full PTZ Operation Over PoE*
• Audio / Relay / Sensor Connections
• ONVIF Profile S Compliant
• IP66 Outdoor Rating and Heater (IKS-WP8203R Only)
• Sunshield (IKS-WP8203R Only)
*IKS-WP8203R requires 24v for heater operation
SYSTEM REQUIREMENTS
Minimum Requirements
Recommended Requirements
•
Intel Core i5-2430M @ 2.4 GHz
•
Intel Core i7-870 @ 2.93 GHz
•
4 GB Ram
•
8 GB Ram
•
Windows Vista / Windows XP / Windows 7
•
Windows Vista / Windows XP / Windows 7
•
Microsoft Internet Explorer 6.0 or above,
Firefox, Chrome, Safari Web Browser •
Microsoft Internet Explorer 6.0 or above,
Firefox, Chrome, Safari Web Browser
•
10Base-T (10 Mbps), 100Base-TX (100
Mbps) or 1000Base-T (1000 Mbps)
operation
•
10Base-T (10 Mbps), 100Base-TX (100
Mbps) or 1000Base-T (1000 Mbps)
operation
•
ActiveX control plug-in for Microsoft
Internet Explorer •
ActiveX control plug-in for Microsoft Internet
Explorer

33506AA 11
CONTENTS
CAMERA BOX CONTENTS
Before proceeding, please check that the box contains the items listed here. If any item is
missing or has defects, do not install or operate the product and contact your dealer for
assistance.
IKS-WP8103 (INDOOR)
Ceiling Mount
Dome Body
M4 Screws (x5)
with Anchors Pendant Mount

12
IKS-WP8203R (OUTDOOR)
Pendant Mount
Dome Body
M3 Standard Screw
M3 Security Screw
M5 Standard Screw
M5 Security Screw
Security Torx Tool
Waterproof Gasket
and Gasket Lubricant

33506AA 13
DIMENSIONS
IKS-WP8103 / WITHOUT PENDANT MOUNT
IKS-WP8203R WITH PENDANT MOUNT

14
CONNECTIONS
IKS-WP8103 INDOOR
Pin
Connection
Definition
1 Alarm I/O Alarm I/O connections
2 Default Button Press the button with one figure for at least 20
seconds to reset the system to factory settings
3 BNC For analog video output
4 RJ-45 For network and PoE+ connections
5 Power Power supply connection
6 Audio I/O Audio I/O connection
7 microSD Card Slot
Insert the microSD card into the card slot to store
videos and snapshots. Do not remove the microSD
card when the camera is powered on
1
2
3
4
5
6
7

33506AA 15
IKS-WP8203R OUTDOOR
Pin
Connection
Definition
1
Alarm I/O
Alarm I/O connections
2 Default Button Press the button with one figure for at least 20
seconds to reset the system to factory settings
3 BNC For analog video output
4 RJ-45 For network and PoE+ connections
5 Power Power supply connection
6 Audio I/O Audio I/O connection
7 microSD Card Slot
Insert the microSD card into the card slot to store
videos and snapshots. Do not remove the microSD
card when the camera is powered on
1
2
4
5
6
7
3

16
DOME SETUP AND CABLE CONNECTION
Before installing or connecting the dome camera, please refer to this section and complete
preparations for dome setup and all switch settings.
PREPARATIONS FOR DOME SETUP
The following installation procedure is for the outdoor dome equipped with the sunshield housing.
Please follow the steps below to complete dome housing installation.
1. Unpack the dome package and take out the dome body.
2. Rotate the top holder and take it off from the dome body.
3. Remove the protective cover and PE sheet.

33506AA 17
4. Apply some lubricant on the cover’s waterproof gasket. This helps make the installation
easier.
5. Attach the dome cover to the camera body.
6. Note that the tiny protrusion on the cover must align with one of the four holes on the
camera body.
7. Using both hands, gently press the dome cover.
Note Do not apply pressure to the dome itself. This could cause damage to the dome or the
camera.
8. Screw the dome cover and body together.

18
DOME CABLE DEFINITION AND REQUIREMENTS
For operation, the IP dome camera requires a network cable to carry the video signals to the
remote viewing site and a power cable to power the dome.
Cable Requirements
For operation, the IKS-WP8103 / IKS-WP8203R camera requires 24vAC power to the dome.
Power Wire Length Specifications
Wire
Gauge
Maximum
Distance
Wire
Gauge
Maximum
Distance
22
27 feet
14
175 feet
20
44 feet
12
279 feet
18
69 feet
10
444 feet
16
110 feet
Note Ensure that the power supply corresponds with the dome’s power requirement or the camera
may be damaged. Contact a qualified maintenance engineer with any problems.
Network Cable Length Specifications
Cable
Type
Maximum
Distance
Wire
Gauge
Maximum
Distance
CAT5
300 feet
CAT6
300 feet
CAT5e
300 feet
CAT6a
300 feet
Note An Ethernet crossover cable can be used to connect the camera directly to a PC during
configuration.

33506AA 19
Camera Cabling Considerations
The IKS-WP8203R has an IP66 Outdoor rating to prevent water from entering the camera.
However, proper installation is required for this rating. To ensure that the camera is as water
resistant as possible, follow these tips:
• Place all cables and the adaptor in a dry and well insulated environment, such as
waterproof boxes. The purpose of the waterproof box is to prevent moisture
accumulation inside the camera and moisture penetration into the cables.
• While running cables, slightly bend the cables into a U-shaped curve to make a low
point (as illustrated below). The purpose is to prevent water from entering the camera
along the cables from above.
• The cable entry hole of the outdoor mounting kit (as illustrated below) needs to be
sealed to avoid water from entering the camera.

20
Power Connection
This camera is compatible with 24vAC and Power over Ethernet (PoE+). Connect power to the
camera using the provided power connector lead, or the terminal connector blocks. If you are
connecting 24vAC power, verify the polarity of the power connection. If you are using PoE+,
make sure the Power Sourcing Equipment (PSE) is in use in the Network.
Note The ‘notches’ on the left side of the graphic above correspond to notches in the green plastic
of the power connector.
1. Connect POSITIVE 24 volt AC power to pin 1.
2. Connect ground wire to pin 2.
3. Connect NEGATIVE 24 volt AC power to pin 3.
Note Be careful not to pull the cables improperly during installation. Toshiba suggests that you
fasten the cables after installation is complete.
Grounding Recommendation
The GND (ground) wire must be directly connected to the middle pin of the 24vAC power
connector. Failure to connect the ground can cause damage and failure of the camera and may
void the warranty.
Ethernet Cable Connection
Connect one end of the CAT 5 Ethernet cable to the RJ-45 connector of the camera and the other
end of the cable to the network switch or recorder.
Note If you are connecting the camera directly to a recorder, a crossover cable is necessary for
most configuration.
Check the status of the link indicator and activity indicator LEDs. If the LEDs are unlit, check the
LAN connection.
The Orange activity light flashes to indicate network activity.
The Green link light indicates a good network connection.