Swyx SwyxPhone L420 Operator's manual

SwyxPhone L4xx/5xx
User Documentation
SwyxPhone L420 - SwyxPhone L440 - SwyxPhone L520 - SwyxPhone L540
SwyxPhone - The comfortable IP Desktop Phone
As of: September 2008

© 2000-2008 Swyx. All rights reserved.
Legal Information
Whilst Swyx attempt to convey accurate and current information relative to the creation of
SwyxWare and this documentation, the information provided in this user guide may contain
typographical or technical errors.
This documentation, including all information contained herein is provided “as is”, without
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implied warranties of merchantability or fitness for a particular purpose or non-
infringement. This documentation, including all information contained herein is provided
“as is”, without any warranty of any kind, whether express or implied, including, but not
restricted to any implied warranties of merchantability or fitness for a particular purpose.
Trademark: Swyx, SwyxIt! and “Click. Phone. Smile.“ are registered trademarks of Swyx.
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Reproduction, adaptation, or translation of this documentation without the express written
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Swyx Solutions AG
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D-44227 Dortmund
www.swyx.com

Table of Contents 3
Table of Contents
New Functions........................................................................................................ 7
Preface .................................................................................................................... 9
What is meant by… ? .............................................................................................. 19
1.1 Subscriber ............................................................................................... 19
1.2 Group ...................................................................................................... 19
1.3 Call Signaling .......................................................................................... 19
1.4 Status Signaling ...................................................................................... 20
1.5 Number ( Telephone Number) ................................................................ 20
1.6 Call permissions ...................................................................................... 21
1.7 Line.......................................................................................................... 21
1.8 Trunk and Trunk Groups ......................................................................... 21
1.9 User......................................................................................................... 21
1.10 Active Connection ................................................................................... 22
1.11 Connection on Hold................................................................................. 22
1.12 Call waiting .............................................................................................. 22
1.13 Conference.............................................................................................. 22
1.14 Call Swap ................................................................................................ 23
1.15 Incognito.................................................................................................. 23
1.16 Logoff ...................................................................................................... 23
1.17 Telephone States .................................................................................... 23
1.18 LED Displays........................................................................................... 25
1.19 Acoustic Signals ...................................................................................... 26
1.20 Call Routing............................................................................................. 27
1.21 Voicemail................................................................................................. 27
1.22 Remote Inquiry ........................................................................................ 28
1.23 CTI........................................................................................................... 28
1.24 Callback request..................................................................................... 28
1.25 Wrap Up Time ........................................................................................ 28
1.26 Intercom Connection ............................................................................... 28
Set It Up & Log On................................................................................................... 29
2.1 Scope of supply....................................................................................... 29
2.2 System Requirements ............................................................................. 29
2.3 Connect SwyxPhone ............................................................................... 29
2.4 Connecting a Key Module ....................................................................... 33
2.5 Logging on to SwyxServer ...................................................................... 34

Table of Contents4
How does SwyxPhone work?................................................................................. 35
Basic Functions....................................................................................................... 43
4.1 Function Keys - Overview........................................................................ 43
4.2 Defined Function Keys ............................................................................ 44
4.2.1 Numeric Keypad ................................................................................. 44
4.2.2 Arrow Buttons .................................................................................... 44
4.2.3 +/- Buttons ........................................................................................ 45
4.3 Configurable Function Keys (Default Setting) ......................................... 45
4.3.1 Call Forwarding .................................................................................. 45
4.3.2 Call transfer ....................................................................................... 45
4.3.3 Redial .............................................................................................. 45
4.3.4 Speaker............................................................................................ 45
4.3.5 Lines................................................................................................ 46
4.3.6 Speed Dials ....................................................................................... 46
4.3.7 Voicemail .......................................................................................... 46
4.3.8 Pickup call......................................................................................... 46
4.3.9 Callback request ................................................................................. 46
4.3.10 Caller List.......................................................................................... 47
4.3.11 Conference........................................................................................ 47
4.3.12 Phonebook ........................................................................................ 47
Telephoning with SwyxPhone................................................................................ 49
5.1 How do I call a subscriber? ..................................................................... 49
5.2 Other Options for Calling a Number ........................................................ 51
5.3 Other Menu Options During a Call .......................................................... 52
5.4 How do I answer a call? .......................................................................... 53
5.5 How do I pick up a call?........................................................................... 54
5.6 How do I end a call? ................................................................................ 55
5.7 How do I telephone with a headset? ....................................................... 56
5.8 How do I start an inquiry call? ................................................................. 56
5.9 How do I switch between several subscribers (Call Swap)? ................... 57
5.10 How do I connect two subscribers to one another?................................. 58
5.11 Configuring Transfer When Placing Handset on Hook........................... 59
5.12 How do I transfer a call without Inquiry?.................................................. 59
5.13 How do I directly forward a call?.............................................................. 60
5.14 The Secondary Call ................................................................................. 61
5.15 How do I forward a call? .......................................................................... 61
5.15.1 Call Forwarding Unconditional ................................................................ 61
5.15.2 Call Forwarding Busy ........................................................................... 63
5.15.3 Call Forwarding No Reply...................................................................... 64
5.15.4 The “Forwarding” Button ....................................................................... 65
5.15.5 Signaling a Forwarding ......................................................................... 65
5.16 How do I use the Phonebook? ................................................................ 65
5.17 Speaker and Handsfree Telephone......................................................... 66
5.17.1 Activating the Speaker During a Call ........................................................ 67
5.17.2 Deactivating the Speaker During a Call ..................................................... 67

Table of Contents 5
5.17.3 Deactivation/activation of the microphone during a call ................................. 67
5.17.4 Activating the Handsfree Telephone During a Call ....................................... 67
5.17.5 Deactivating the Handsfree Telephone During a Call.................................... 67
5.17.6 Activating the Handsfree Telephone for an Outgoing Call .............................. 68
5.17.7 Activating the Handsfree Telephone for an Incoming Call .............................. 68
5.17.8 Regulating the Volume ......................................................................... 68
5.18 Configuring the ringing tone .................................................................... 68
5.19 Charging info ........................................................................................... 69
5.20 Sequence of the Display Entries While Idle ............................................ 70
SwyxPhone for Experts ......................................................................................... 71
6.1 Disabling Lines (Wrap-up Time).............................................................. 71
6.2 Voicemail inquiry ..................................................................................... 73
6.3 Remote Inquiry ........................................................................................ 74
6.3.1 Change Forwarding Unconditional........................................................... 77
6.4 Project Codes.......................................................................................... 78
6.5 Note......................................................................................................... 79
6.6 Callback request...................................................................................... 80
6.6.1 Callback on busy................................................................................ 80
6.6.2 Callback if idle.................................................................................... 82
6.7 Conference.............................................................................................. 85
6.7.1 Starting a Conference .......................................................................... 86
6.7.2 Inquiry Calls and Add ........................................................................... 86
6.7.3 Leaving or Ending a Conference ............................................................. 87
6.7.4 Conference Rooms ............................................................................. 88
6.8 Using a headset ...................................................................................... 90
6.8.1 Combination options of telephones and headsets ........................................ 90
6.8.2 Connecting a headset to SwyxPhone L420e .............................................. 90
6.8.3 Connecting a headset to SwyxPhone L420p / SwyxPhone L420s /
SwyxPhone L440 / SwyxPhone L520p / SwyxPhone L520s / SwyxPhone L540 .. 92
6.8.4 Connecting an Acoustic Adapter ............................................................. 93
6.9 Log On/Off............................................................................................... 93
6.10 Call Swap as a Substitute for Line Buttons ............................................. 94
6.11 Call Intrusion ........................................................................................... 94
6.11.1 Multiple Call Intrusions ......................................................................... 95
6.11.2 Configuration of a Speed Dial for the Call Intrusion ...................................... 95
SwyxPhone Settings ............................................................................................... 99
7.1 User Settings........................................................................................... 99
7.2 Settings in the Main Menu..................................................................... 100
7.2.1 Forwardings .................................................................................... 100
7.2.2 Do Not Disturb ................................................................................. 100
7.2.3 Secondary call................................................................................. 100
7.3 Settings in the Configuration Menu ....................................................... 101
7.3.1 Quick access to configuration............................................................... 101
7.3.2 Ringing .......................................................................................... 101
7.3.3 Call Signaling................................................................................... 102
7.3.4 Lines ............................................................................................. 102
7.3.5 Function Keys .................................................................................. 103

Table of Contents6
7.3.6 Speed Dials ..................................................................................... 103
7.3.7 Incognito......................................................................................... 103
7.3.8 About ............................................................................................. 104
7.3.9 Contrast.......................................................................................... 105
7.3.10 Transfer on Hookon ........................................................................... 105
7.4 Lists ....................................................................................................... 105
7.4.1 Menu Mode in Lists ........................................................................... 106
7.4.2 Editing Telephone Numbers and List Entries ............................................ 106
7.4.3 Phonebooks.................................................................................... 106
7.4.4 Caller List........................................................................................ 109
7.4.5 Redial List ....................................................................................... 112
7.4.6 Lists for Callback Requests, My Callback Requests and Missed Callbacks....... 114
7.5 Configuration of Line Buttons ................................................................ 114
7.6 Configuration of Function Keys ............................................................. 117
7.7 Configuration of Speed Dials................................................................. 122
7.7.1 “Dial immediately”, “Successive dial” or “Intercom Connection”? .................... 124
Interaction with SwyxIt! ........................................................................................ 127
8.1 General.................................................................................................. 127
8.2 Configuration of SwyxPhone in SwyxIt! ................................................. 128
8.3 Settings Which Can Only Be Made in SwyxIt!....................................... 130
8.3.1 Length of the Caller List and the Redial List ............................................. 130
8.3.2 Rulebook of the Call Routing Manager.................................................... 131
8.3.3 Voicemail ........................................................................................ 131
8.3.4 Remote Inquiry ................................................................................. 131
8.4 Settings Which Are Simultaneously Valid for SwyxIt! and SwyxPhone . 131
8.4.1 Phonebooks .................................................................................... 131
8.4.2 “Mutual Ringing” for SwyxPhone and SwyxIt! ........................................... 131
8.4.3 Speed Dials ..................................................................................... 132
8.4.4 Lines and Line Buttons ....................................................................... 132
8.4.5 Call Forwarding ................................................................................ 132
8.4.6 Lists............................................................................................... 132
8.5 Settings Which Are Individually Valid for SwyxIt! and SwyxPhone........ 132
8.6 PC Operation of a SwyxPhone or SwyxIt! (CTI).................................... 133
Call Management: What do I do, if…?.................................................. 137
Technical Details ................................................................................................... 141
B.1 Care Instructions ................................................................................... 141
B.2 Technical Data....................................................................................... 141
B.3 Updating the Firmware .......................................................................... 143
B.3.1 Automatic Update.............................................................................. 143
Technical Terms .................................................................................................... 145
Function codes...................................................................................................... 155
Index ....................................................................................................................... 159

7
New Functions
This section gives you a summary of the of the most important new functions in the latest
SwyxWare versions.
SwyxWare v6.xx
Function Explanation
Support for new
telephones
Swyx offers a range of new telephones:
• SwyxPhone L420p and SwyxPhone L520p to supplement
the IP telephone portfolio,
• the SwyxPhone L6xx series with extensive functionalities,
• SwyxPhone S315 as SIP telephone,
• SwyxPhone D200 and SwyxPhone D300 as wireless DECT
telephones.
In this documentation, the term SwyxPhone is used for the
telephones described here from the SwyxPhone L4xx and
SwyxPhone L5xx series. Where other supported telephones (e.g.
SwyxPhone L6xx) are referenced this is stated explicitly.
SwyxWare-Option packs With various SwyxWare option packs, Swyx now offers a sophis-
ticated product range. You can structure the SwyxWare function-
ality footprint by selection of the option packs. For further
information, please refer to the SwyxWare Administrator
documentation.
Parallel Call Signaling In the case of parallel call signalling, incoming calls are also
signalled on one or more external devices (e.g. ISDN telephone or
cell phone) and can be picked up there as well. This function
cannot be configured with SwyxPhone, only with SwyxIt! or by
the administrator.
Call differentiation with
additional public line
accesses
Your administrator can now define multiple public line accesses.
This makes it possible e.g. to bill private calls separately or assign
related call permissions. For further information, please refer to
the SwyxWare Administrator documentation.
Quick access to
configuration
Long pressure on certain buttons will take you directly to the
configuration.
Call Forwarding button: Configure the Immediate Redirection
Line button: Disable/Clear Line
Speed Dial: reassign
For further information please refer to chapter 7.3.1, Quick access
to configuration, page 101.
Silent conference
participation
Conference rooms can now also be used in "Listening only"
mode. For further information please refer to chapter 6.7.4.1,
Silent conference participation,page89.

New Functions8
Improvements to the
Voicemail functions
Voicemails sent as e-mail attachments now contain the number or
name of the caller in the filename. The subject line of the e-mail
also contains this information, along with the length of the
recorded voicemail. The e-mail contains links which offer further
options. For further information please refer to chapter 6.2, Voice-
mail inquiry,page73.
Call Intrusion The "SwyxMonitor" option pack enables, in addition to perma-
nent call recording (only for the administrator), intrusion into
another user's conversation. A supervisor (e.g. in a call center) can
listen in on an ongoing conversation ("Listening only" mode),
give directions to the speaking agent (e.g. advice on presenting
the case) or even actively join in the call (speaking modes). For
further information please refer to chapter 6.11, Call
Intrusion,page94.
Enhancement of the
Feature Codes
Since SwyxWare v6.10 it has been possible to call certain
functions directly by dialing a code (e.g. direct access to remote
inquiry and call intrusion). The possibilities have been expanded:
feature codes are now also available for intercom, for example.
For further information please refer to App. D: Function
codes, page 155.
SwyxWare Web
Administration
The SwyxWare Web Administration is a web-based application
for configuring SwyxWare. It also enables you to configure your
user profile, for example, and thus certain SwyxPhone functions.
This includes, for example, Call Forwarding, Speed Dials or the
Personal Phonebook. For further information, please refer to the
SwyxWare Administrator documentation.
Function Explanation

9
Preface
Your SwyxPhone L4xx/5xx is a modern system telephone for a new generation of telephone
exchanges, which no longer require a separate, inhouse telephone network with complicated
switching technology. Now your PC network (LAN) also serves as an inhouse telephone
network. The sophisticated software operating on your network server provides a much more
powerful connection management, with far more extensive telephony functions than have
previously been available.
SwyxWare provides you with all of these new telephone exchange functions! In addition to the
PC phone SwyxIt!, your system telephone SwyxPhone is a second highly comfortable telephone
device which allows you to use all classic system telephone functions (and many more) in an IP
environment, even without a PC.
This manual will familiarize you with all details of the SwyxPhone. In this documentation, the
term SwyxPhone is used for the telephones described here from the SwyxPhone L4xx and
SwyxPhone L5xx series. Swyx also offers further SwyxPhone models, which are described in
separate manuals. A brief overview of the various system phones and key modules now follows,
and subsequent chapters give detailed descriptions of the functions for the SwyxPhone L4xx
and SwyxPhone L5xx series.

Preface10
SwyxPhone L420 with a Brief Description of the Buttons
The SwyxPhone L420 is available in different versions: SwyxPhone L420e, SwyxPhone L420p
and SwyxPhone L420s. You will find a more detailed description of the equipment features of
the individual SwyxPhone models in App. B: Technical Details, page 143. All LED buttons can
be configured. All of the descriptions listed in this manual are based on the default button
assignments present at the time of delivery.
Figure Preface-1 The Buttons of SwyxPhone L420
Call Forwarding
OK Button
Arrow Buttons
Speed Dials
Lines
Call Transfer
Redial
Speaker
Volume Adjustment

Preface 11
Table Preface-1 Brief Description of the Buttons
No. Button Name Brief Description Page
1 Lines The Line buttons are used to
activate the available lines.
102
2 Speed Dials Frequently called telephone
numbers can be assigned to the
Speed Dials.
103
3
Adjust Volume These buttons are used to adjust the
speaker volume as well as the
handset volume.
45
4
Arrow Buttons Used to navigate through the
menus.
44
5 OK Button This is used to confirm the respec-
tive option.
6 Call Forwarding Call Forwarding Unconditional of
the call to a configured destination.
61
7 Call Transfer This connects two lines. 58
8 Redial This shows the Redial List or it
dials the last phone number once
again.
112
9 Speaker This switches the speaker on / off. 66
Line 1
Calll Forw.
Call Transf.
Redial
Speaker

Preface12
SwyxPhone L440
SwyxPhone L440 is the ideal telephone for frequent use. It has more Speed Dials and function
keys, and a four-line display.
You will find a more detailed description of the equipment features of the individual
SwyxPhone models in App. B: Technical Details, page 143. All LED buttons can be configured.
All of the descriptions listed in this manual are based on the default button assignments present
at the time of delivery.
Figure Preface-2 The Buttons of SwyxPhone L440
Call Forwarding
OK Button
Arrow Buttons
Speed Dials
Lines
Redial
Speaker
Phonebook
Voicemail
Conference
Caller List
Pickup call
Caller List
Vo l u m e
Adjustment

Preface 13
SwyxPhone L520
SwyxPhone L520 is available in the versions SwyxPhone L520p and SwyxPhone L520s.
SwyxPhone L520 is identical in function to SwyxPhone L420, but instead of the label template
it has button displays, which show the assigned function in each case. For Speed Dials, the
name of the allocated target subscriber is displayed. When you reconfigure a function key, you
see the change immediately on your telephone. The button assignment upon delivery is as for
the SwyxPhone L420.
You will find a more detailed description of the equipment features of the individual
SwyxPhone models in App. B: Technical Details, page 143.
SwyxPhone L540
SwyxPhone L540 is identical in function to SwyxPhone L440, but additionally has button
displays. Compared to SwyxPhone L520 it has more Speed Dials and function keys, as well as a
four-line main display. The button assignment upon delivery is as for the SwyxPhone L440.
You will find a more detailed description of the equipment features of the individual
SwyxPhone models in App. B: Technical Details, page 143.

Preface14
Key modules
Some telephones of the SwyxPhone product family support up to four further key modules. This
provides you with a greater number of configurable function keys and Speed Dials.
You can connect key modules to the following telephones:
• SwyxPhone L420s
• SwyxPhone L520s
• SwyxPhone L440
• SwyxPhone L540
There are two available models:
• Key Module T420 (with label template)
• Key Module T520 (with button displays, not illustrated)
The function keys of the
Key Module are not pre-
configured.
Figure Preface-3 Key Module T420

Preface 15
Brief Operating Instructions
Below is an overview of the most important SwyxPhone functions. For details on how to make
changes, please see the pages listed. You usually have several options for calling a function.
This table shows you the fastest method.
Function Button / Display Page
Disable / allow Call Waiting <Main Menu><Secondary Call> 61
Pick up waiting call Press the corresponding Line button:
Logon automatic PIN query; enter PIN per numeric keypad 93
Caller List <Main Menu><Caller list> 109
Logoff <Main Menu><Log off><OK> 93
Call firmware info <Main Menu><Configuration><Info><Firmware
Version>
Configure function keys <Main Menu><Configuration><Function keys> 117
Charging info <Main Menu><Charging info> 69
Call transfer 58
Pick up signaled call <Main Menu><Activate> 54
Call Signaling on / off <Main Menu><Configuration><Call signaling> 102
Hold a call Use the arrow buttons to select the option <Swap
line> during a call and confirm with or press
another line button. The call is put on hold and
another line is activated.
56
Resumption of a call which
is on hold Activate the line you want: 57
Suppression of your own
number
<Main Menu><Configuration><Incognito> (perma-
nent activation/deactivation of the option)
or:
Lift the telephone handset before dialing and use the
arrow buttons to select this option. Then change by
pressing
(setting is then only valid for the call which follows)
103
Open listening Lift the handset and press the Speaker button. 66
Volume of the speaker Press or (when loudspeaker is activated,
e.g. handsfree facility)
68
Configure lines <Main Menu><Configuration><Lines> 114
Line 1
Call Transfer
Line 1

Preface16
Call Swap Use the arrow buttons to select the option <Swap
line> during a call and confirm with 9or press the
corresponding line button
57
One menu level back
Press
41
One menu level forward Press 41
Leave menu item without
saving Press
41
Leave menu item and save Press 41
Configuring the Speed Dial <Main Menu><Configuration><Speed Dials> Press
corresponding Speed Dial:
; <Modify>
122
Do Not Disturb <Main Menu>< Do Not Disturb> 100
Phonebook <Main Menu><Phonebooks> 65
Adjust Ringing When telephone is idle, press (for external calls)
or (for internal calls) and set ring tone with
or .
101
Setting the volume of the
ringing
<Main Menu><Configuration><Ringing> or:
when ringing or press
101
Disconnect connection Put handset on hook or press Speaker button 55
Forwarding On / Off Press Forwarding button: 61
Enter the target telephone
number and the type of call
forwarding for forwarding
<Main Menu><Forwardings>
select type of call forwarding:
<Unconditional>
<if busy>
<No Reply>
61
Call transfer Press Call Transfer button: 58
Check Voicemail Button <Voicemail> press: 73
Redial Press Redial button: 45
Function Button / Display Page
Call For.
Call Transfer
Voicemail
Redial

Preface 17
If the menu items Call Forwarding, Do not disturb, Disable secondary call or Configuration are
not visible, then these functions are not available to you. For more information, please contact
your administrator.
Display Symbols
The displays in the telephone menu can be preceded by various symbols:
A printed copy of a separate set of brief operating instructions, “SwyxPhone L4xx/L5xx
Quickstart” is also available. You can also find this quick reference as a PDF document on the
SwyxWare CD or on the Internet at
http://www.swyx.com/support/index.html.
SwyxWare
Why SwyxWare?
Until now, two isolated communication infrastructures have existed side by side. On the one
side, you have the LAN (Local Area Network) for data communication and, on the other side,
you have the private branch exchange (PBX) network for voice communication. Both networks
are usually equipped with interfaces to the outside world. The introduction of new technologies
which are based on the Internet Protocol (IP) make this separation unnecessary.
IP is the technology behind SwyxWare and it represents a specific type of data transfer. IP-based
telephone systems no longer transfer calls via permanently switched lines, but rather via
networks which are based on Internet technology. This new type of technology for voice
transmission provides the user with a high degree of flexibility. It makes it possible to place
telephone calls via the internal company LAN, as well as via the Internet. This allows you to
reach colleagues at other company locations far away with the same telephone and exchange
functionalities as you would use to contact colleagues in the same building. This not only
provides new application options for business communication and easier use of telephones, it
also offers companies a significant cost-saving potential.
SwyxServer
SwyxServer is the heart of the new SwyxWare telephony generation. You have the option of
using either a phone of the SwyxPhone family as desk telephone, or SwyxIt! as a software-
based telephone for the PC. These components have been optimally adjusted on SwyxServer.
This ensures that you have unlimited use of all of the functions provided by SwyxServer.
Compared to classic systems, your new SwyxWare telephony solution offers a wide range of
new uses, e.g. a high-performance Voicemail functionality for every subscriber. This
X> You are in a menu. Further options can be called from the menu. Use the arrow
buttons to make selection and confirm with 9or directly enter the number of the
menu entry you want using the numeric keypad.
=Status message, indicates whether a function is on or off, e.g. Incognito = on
x/y Number x of y entries, e.g. <Calls> 01/09 means that you have the first of nine entries
in the Caller List shown in the display.
>List entry; use the arrow buttons to page through the list and use 9to display details
and options for the respective entry by pressing 9.

Preface18
functionality provides you with an answering machine which records those calls which don’t
reach you, and it allows you to set various announcement texts. The voice messages from your
telephone are then found in the form of e-mails in your e-mail inbox.
SwyxPhone L400
SwyxPhone L400 is the smallest member of the SwyxPhone family. In collaboration with
SwyxIt! it offers comfortable telephony via CTI. The basic telephony features are available
even when the PC is turned off. You will find information on the use of these models in a
separate manual.
SwyxPhone L4xx/5xx
The phones of this series combine the familiar and easy operation of a telephone with the new
IP technology and, therefore, they offer a multitude of attractive additional functions, such as
centrally stored user data, a display driven menu mode, and freely assignable function keys.
This series includes the following phones: SwyxPhone L420e, SwyxPhone L420p, SwyxPhone
L420s, SwyxPhone L440, SwyxPhone L520p, SwyxPhone L520s and SwyxPhone L540. Due
to the use of the CorNet®-Protocol (basis for the PhoneManager), your SwyxPhone has access
to all of the important SwyxIt! properties and, at the same time, it remains independent of your
PC. In order to be able to install SwyxPhone, PhoneManager must already be installed in the
network.
SwyxPhone L6xx
The telephones of this series set a new benchmark for terminal devices. They combine modern
design and optimal ease of use - for example with touch-sensitive controls, LCD or TFT dis-
plays and a completely new user interface. You will find information on the use of these models
in a separate manual.
SwyxIt!
SwyxIt! is a telephony application, which can be installed on your PC and will turn your PC into
an extremely high-performance telephone. SwyxIt! uses the Internet Protocol and interacts
excellently with Microsoft Outlook, Microsoft Exchange and Lotus Notes. For example, you
can use Drag & Drop to “drag” the numbers of a contact onto the SwyxIt! interface or, in the
Outlook “Contacts” folder, you can click on the contact you want in order to call this subscriber.
Depending on the Calendar and the Call Routing Manager, it is also possible to define
intelligent Call Forwardings. All of your Voicemails can be opened in Outlook where you can
then listen to them using a headset, the SwyxIt! Handset, or the PC speakers.

19
1 What is meant by… ?
This chapter defines in detail the terminology commonly used throughout the SwyxWare
documentation.
You will find additional technical terms used in connection with the “Voice-over-IP” technology
in App. C: Technical Terms.
1.1 Subscriber
Persons, who take part in a telephone conversation, are called subscribers.
Here we differentiate between
• internal subscribers and
• external subscribers.
Internal subscribers are subscribers within the company, possibly at different company
locations. External subscribers can be reached either via the public telephone network or via the
Internet (Internet Telephony).
1.2 Group
Subscribers are combined into a logical unit called a group. The administrator is responsible for
creating groups and assigning members to groups. Thus, you can combine all of the company’s
sales employees into a group called “Sales”, for example. The group itself is assigned its own
extension number (group extension).
When a group extension call is received, the telephone will ring for all members of the group
(group call). The telephone call can then be taken by any group member. However, the
administrator can also define groups with a specific call allocation. In this case, according to the
definition the call is first forwarded to a specific member of the group - if it is not accepted
there, e.g. because the employee is not at his desk or is already on the phone, the call is
forwarded to the next member of the group. The administrator can define an order in which the
group members are dialed, but can also specify random call allocation.
1.3 Call Signaling
Call signaling allows subscriber A to indicate that his incoming calls should also be signaled to
subscriber B.
This special signaling is at first only shown on the display of subscriber B. As a result, the
number or the name of the caller, as well as the number of the destination subscriber, will be
displayed. If subscriber B has assigned the destination subscriber’s (A) number to a Speed Dial
and this number is now being called, the Speed Dial will blink. Then, if the call is not picked up
within 10 seconds, a single warning tone is produced. The telephone call can be picked up by
subscriber B immediately or after the warning tone. (see chapter 5.5, How do I pick up a
call?,page54).

What is meant by… ?20
Call signaling prevents calls from being “lost” (if, for example, Subscriber A’s standard
Voicemail or call forwarding have not been activated).The system administrator uses the
relationships of the subscribers to each other to define signaling.
You can enable or disable the call signaling warning tone in your user settings. However, call
signaling will continue to be shown on your display. For further information please refer to
chapter 7.1, User Settings,page99.
1.4 Status Signaling
The status of another internal subscriber (e.g. ringing, speaking, logged off) is signaled on the
Speed Dial which has been assigned his number..The system administrator uses the
relationships of the subscribers to each other to define signaling.
1.5 Number ( Telephone Number)
A number is a sequence of digits or a SIP URI. Numbers differentiate between
• internal and
• external numbers
Internal numbers are used for calling internal subscribers or groups, who are usually located
within your company and are known to SwyxServer.
External numbers are directed to other subscribers in the public telephone network. They are
called using your normal number. The appropriate public line access code must always be dialed
(e.g. "0"). External subscribers in a public IP network (Internet) can also be called using their
Internet address, SIP URI or domain name (for example, CarolJones.company.com).
Examples of Valid Numbers
Number Meaning
123 Internal number of a subscriber within a company in which
SwyxServer is used.
09776123 The number of a subscriber who can be reached via the public
telephone network (local call, the 0 is the public line access in
this example).
002319776123 The number of a subscriber who can be reached via the public
telephone network (long distance call, the first 0 is the public line
access in this example).
Please note that you must always use the area code in order for
the call to be delivered.
0001324345456 International call (the first 0 is the public line access in this
example).
[e-mail] SIP-URI. This is constructed similarly to an e-mail address, and
consists of a user name and the realm (name range, rather like a
domain).