Swyx SwyxPhone L6 series Operator's manual

SwyxPhone L6x User Documentation
SwyxPhone L62 - SwyxPhone L64 - SwyxPhone L66
As of: November 2017

© 2000-2017 Swyx Solutions AG. All rights reserved.
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express or implied, including, but not restricted to any implied warranties of merchantability or fitness for a particular purpose.
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Swyx Solutions AG
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www.swyx.com

Contents 1
Contents
The SwyxPhone series L6x ......................................................................................... 6
How does SwyxPhone L6x work? ........................................................................... 10
2.1 SwyxWare - Interaction of the components..................................... 10
What is meant by…? ................................................................................................ 12
3.1 Subscriber............................................................................................... 12
3.2 Group....................................................................................................... 12
3.3 Call Signalling......................................................................................... 12
3.4 Status Signalling..................................................................................... 12
3.5 Number (phone number) .................................................................... 12
3.6 Call permissions .................................................................................... 13
3.7 Line........................................................................................................... 13
3.8 Trunk and Trunk Groups...................................................................... 13
3.9 User.......................................................................................................... 13
3.10 Active Connection................................................................................. 14
3.11 Connection on Hold ............................................................................. 14
3.12 Call waiting ............................................................................................. 14
3.13 Conference............................................................................................. 14
3.14 Call Swap................................................................................................. 14
3.15 Acoustic Signals ..................................................................................... 15
3.16 Call Routing ............................................................................................ 15
3.17 Voicemail ................................................................................................ 15
3.18 Remote Inquiry ...................................................................................... 16
3.19 CTI ............................................................................................................ 16
3.20 Callback request ................................................................................... 16
3.21 Wrap Up Time ........................................................................................ 16
3.22 Intercom Connection ........................................................................... 16
3.23 Telephone States ................................................................................... 16
Set It Up & Log On ................................................................................................... 18
4.1 General Safety Advice........................................................................... 18
4.2 Intended use........................................................................................... 18
4.3 Care Instructions ................................................................................... 18
4.4 Eco-friendly disposal ............................................................................. 18
4.5 Scope of supply...................................................................................... 18
4.6 System requirements ............................................................................ 18
4.7 Connection of the phones................................................................... 19
4.7.1 Power Supply.................................................................................. 19
4.7.2 Connect SwyxPhone L6x................................................................19
4.8 Connecting a Key Module ................................................................... 21
4.9 Logging in to SwyxServer..................................................................... 22
4.9.1 Log off............................................................................................. 22
4.9.2 Automatic Update .......................................................................... 23
Control elements of SwyxPhone L62...................................................................... 24
5.1 Buttons..................................................................................................... 24
5.1.1 Defined keys................................................................................... 24
5.1.2 Preconfigured function keys ......................................................... 26
5.2 Display and menu navigation.............................................................. 27
Telephoning with SwyxPhone L62.......................................................................... 28
6.1 How do I call a subscriber?.................................................................. 28
6.2 Other Options for Dialing a Number ................................................ 29
6.3 Available options during a call ............................................................ 29
6.4 How do I pick up a call?........................................................................ 29
6.5 How do I pick up a call?........................................................................ 30
6.6 How do I end a call? .............................................................................. 31
6.7 How do I telephone with a headset? ................................................. 31
6.8 How do I start an inquiry call?............................................................. 32
6.9 How do I switch between lines (Call Swap)?.................................... 32
6.10 How do I connect two subscribers to one another?....................... 33
6.11 Transfer When Placing Handset on Hook......................................... 33

Contents 2
6.12 How do I transfer a call without Inquiry?.......................................... 33
6.13 How do I forward a call?....................................................................... 34
6.14 The Secondary Call................................................................................ 35
6.15 How do I forward a call?....................................................................... 35
6.15.1 Define Call Forwarding Unconditional ......................................... 35
6.15.2 Define Call Forwarding Busy ......................................................... 36
6.15.3 Define Call Forwarding No Reply.................................................. 36
6.15.4 Signaling a Forwarding .................................................................. 37
6.16 How do I use the Phonebook?............................................................ 37
6.17 Speaker and Handsfree Telephone ................................................... 38
6.17.1 Activating/Deactivating the Speaker During a Call ....................... 38
6.17.2 Activating/Deactivating the Microphone During a Call................ 38
6.17.3 Activating the Handsfree Facility During a Call ............................ 39
6.17.4 Deactivating the Handsfree Facility During a Call ........................ 39
6.17.5 Activate Handsfree Facility for outgoing call ................................ 39
6.17.6 Activating the Handsfree Facility for an Incoming Call ................ 39
6.17.7 Regulating the Volume .................................................................. 39
6.18 Configuring the Ringing tone ............................................................. 39
6.19 Charging info.......................................................................................... 40
6.20 Sequence of the Display Entries While Idle ..................................... 40
SwyxPhone L62 advanced Telephony Functions................................................... 41
7.1 Disabling Lines (Wrap-up Time) ......................................................... 41
7.2 Voicemail inquiry .................................................................................. 42
7.3 Remote Inquiry ...................................................................................... 43
7.3.1 Change Forwarding Unconditional............................................... 45
7.4 Project Codes ......................................................................................... 46
7.5 Note ......................................................................................................... 46
7.6 Callback request ................................................................................... 47
7.6.1 Callback on busy............................................................................ 47
7.6.2 Callback if idle................................................................................ 48
7.7 Conference............................................................................................. 51
7.7.1 Starting a Conference .................................................................... 51
7.7.2 Inquiry Calls and Add..................................................................... 51
7.7.3 Leaving or Ending a Conference.................................................... 52
7.7.4 Conference Rooms ........................................................................ 52
7.8 Using a headset...................................................................................... 53
7.8.1 Connecting a headset to SwyxPhone L62...................................... 53
7.9 Call Intrusion.......................................................................................... 54
7.9.1 Multiple Call Intrusions ................................................................. 54
SwyxPhone L62 Configuration ................................................................................ 55
8.1 User Profile ............................................................................................. 55
8.1.1 Call Forwarding .............................................................................. 55
8.1.2 Do not disturb ................................................................................ 56
8.1.3 Secondary call ................................................................................ 56
8.2 Settings in the Configuration Menu .................................................. 56
8.2.1 Ring tones....................................................................................... 56
8.2.2 Call Signaling.................................................................................. 56
8.2.3 Lines................................................................................................ 57
8.2.4 Incognito ........................................................................................ 57
8.2.5 Info ................................................................................................. 58
8.2.6 Contrast .......................................................................................... 58
8.2.7 Transfer on Hookon....................................................................... 58
8.3 Lists........................................................................................................... 58
8.3.1 Menüführung in Listen .................................................................. 58
8.3.2 Phonebooks ................................................................................... 59
8.3.3 Caller list......................................................................................... 60
8.3.4 Redial list ........................................................................................ 62
8.3.5 Lists for Callback Requests, My Callback Requests and
Missed Callbacks............................................................................ 63
8.4 Configure function keys....................................................................... 63
8.5 Configure Line buttons ........................................................................ 66
8.6 Configuring Speed Dials ...................................................................... 67

Contents 3
8.6.1 “Dial immediately”, “Successive dial” or
“Intercom Connection”? ............................................................... 68
Control elements of SwyxPhone L64...................................................................... 70
9.1 Buttons .................................................................................................... 70
9.1.1 Defined keys .................................................................................. 70
9.1.2 Configurable Function Keys .......................................................... 72
9.2 Display and menu navigation.............................................................. 72
Telephoning with SwyxPhone L64.......................................................................... 74
10.1 How do I call a subscriber?.................................................................. 74
10.2 Other Options for Dialling a Number ............................................... 75
10.3 Available Options During a Call ......................................................... 76
10.4 How do I pick up a call? ....................................................................... 76
10.5 How do I pick up a call? ....................................................................... 78
10.6 How do I end a call?.............................................................................. 78
10.7 How do I telephone with a headset? ................................................. 79
10.8 How do I start an Inquiry Call?............................................................ 79
10.9 How do I switch between lines (Call Swap)?.................................... 80
10.10 How do I connect two subscribers to one another?....................... 81
10.11 Transfer when Placing Handset on Hook ......................................... 81
10.12 How do I transfer a call without Inquiry?.......................................... 82
10.13 How do I forward a call?....................................................................... 82
10.14 The Secondary Call................................................................................ 83
10.15 How do I forward a call?....................................................................... 83
10.15.1Define Call Forwarding Unconditional......................................... 84
10.15.2Define Call Forwarding Busy......................................................... 85
10.15.3Define Call Forwarding No Reply ................................................. 86
10.15.4Signaling a Forwarding .................................................................. 86
10.16 How do I use the Phonebook?............................................................ 87
10.17 Speaker and Handsfree Telephone ................................................... 88
10.17.1Activating/Deactivating the Speaker during a call ........................ 88
10.17.2Activating/Deactivating the Microphone During a Call ............... 88
10.17.3Activating the Handsfree Facility during a call.............................. 88
10.17.4Deactivating the Handsfree Facility during a call ......................... 88
10.17.5Activate handsfree facility for outgoing call ................................. 88
10.17.6Activating the Handsfree Facility for an incoming call ................. 88
10.17.7Regulating the volume................................................................... 89
10.18 Configuring the ringing tone .............................................................. 89
10.19 Charging info.......................................................................................... 89
10.20 Sequence of the Display Entries while idle....................................... 89
SwyxPhone L64 advanced Telephony Functions................................................... 90
11.1 Voicemail inquiry................................................................................... 90
11.2 Remote Inquiry ...................................................................................... 90
11.2.1 Change Forwarding Unconditional ............................................... 92
11.3 Project Codes ......................................................................................... 94
11.4 Note.......................................................................................................... 94
11.5 Callback request ................................................................................... 95
11.5.1 Callback on busy ............................................................................ 95
11.5.2 Callback if idle................................................................................ 97
11.6 Conference ............................................................................................. 99
11.6.1 Starting a Conference .................................................................... 99
11.6.2 Inquiry Calls and Add .................................................................... 99
11.6.3 Leaving or Ending a Conference.................................................. 100
11.6.4 Conference Rooms ...................................................................... 100
11.7 Using a headset.................................................................................... 101
11.7.1 Connecting a headset to SwyxPhone L64.................................... 101
11.8 Call Swap as a substitute for Line buttons ...................................... 102
11.9 Call Intrusion........................................................................................ 102
11.9.1 Multiple Call Intrusions ............................................................... 103
SwyxPhone L64 Configuration .............................................................................. 104
12.1 User Profile ........................................................................................... 104
12.1.1 Call Forwarding ............................................................................ 104
12.1.2 Do Not Disturb............................................................................. 105

Contents 4
12.1.3 Secondary call .............................................................................. 105
12.2 Settings in the Configuration Menu ................................................ 105
12.2.1 Ring tones..................................................................................... 106
12.2.2 Call Signaling................................................................................ 106
12.2.3 Incognito ...................................................................................... 107
12.2.4 Transfer on Hookon..................................................................... 107
12.3 Lists......................................................................................................... 107
12.3.1 Menüführung in Listen ................................................................108
12.3.2 Phonebooks ................................................................................. 108
12.3.3 Caller list....................................................................................... 110
12.3.4 Redial list ...................................................................................... 111
12.3.5 Lists for Callback Requests, My Callback Requests and
Missed Callbacks.......................................................................... 112
12.4 Configure function keys..................................................................... 113
12.5 Lines ....................................................................................................... 116
12.5.1 Configure Line buttons................................................................116
12.6 Disabling Lines (Wrap-up Time) ....................................................... 117
12.7 Configuring Speed Dials .................................................................... 118
12.7.1 “Intercom” ................................................................................... 119
Control elements of SwyxPhone L66.................................................................... 121
13.1 Buttons .................................................................................................. 121
13.1.1 Defined keys ................................................................................ 121
13.1.2 Preconfigured function keys in the “Favourites” menu. ............ 123
13.1.3 Configurable function keys on the key module ......................... 124
13.2 Display and menu navigation............................................................ 125
Telephoning with SwyxPhone L66........................................................................ 126
14.1 How do I call a subscriber?................................................................126
14.2 Other Options for Dialing a Number .............................................. 127
14.3 Available Options during a Call........................................................ 129
14.4 How do I pick up a call? ..................................................................... 129
14.5 How do I pick up a call? ..................................................................... 130
14.6 How do I end a call? ............................................................................ 131
14.7 How do I telephone with a (Bluetooth) headset?.......................... 131
14.8 How do I start an inquiry call?........................................................... 132
14.9 How do I switch between lines (Call Swap)?.................................. 133
14.10 How do I connect two subscribers to one another?..................... 134
14.11 Transfer When Placing Handset on Hook....................................... 134
14.12 How do I transfer a call without Inquiry?........................................ 135
14.13 How do I forward a call?..................................................................... 135
14.14 The Secondary Call.............................................................................. 136
14.15 How do I forward a call?..................................................................... 136
14.15.1Define Call Forwarding Unconditional....................................... 137
14.15.2Define Call Forwarding Busy....................................................... 138
14.15.3Define Call Forwarding No Reply................................................ 139
14.15.4Signaling a Forwarding ................................................................140
14.16 How do I use the Phonebook?.......................................................... 141
14.17 Speaker and Handsfree Telephone.................................................. 141
14.17.1Activating/Deactivating the Speaker During a Call..................... 141
14.17.2Activating/Deactivating the Microphone During a Call.............. 142
14.17.3Activating the Handsfree Facility During a Call .......................... 142
14.17.4Deactivating the Handsfree Facility During a Call ...................... 142
14.17.5Activate handsfree facility for outgoing call ............................... 142
14.17.6Activating the Handsfree Facility for an Incoming Call .............. 142
14.17.7Regulating the Volume ................................................................142
14.18 Configuring the Ringing tone............................................................ 143
14.19 Charging info........................................................................................ 143
14.20 Sequence of the Display Entries While Idle ................................... 143
SwyxPhone L66 advanced Telephony Functions................................................. 144
15.1 Voicemail inquiry................................................................................. 144
15.2 Remote Inquiry .................................................................................... 144
15.2.1 Change Forwarding Unconditional ............................................. 146
15.3 Project Codes ....................................................................................... 148

Contents 5
15.4 Note ....................................................................................................... 148
15.5 Callback request ................................................................................. 149
15.5.1 Callback on busy.......................................................................... 149
15.5.2 Callback if idle.............................................................................. 151
15.6 Conference........................................................................................... 153
15.6.1 Starting a Conference .................................................................. 153
15.6.2 Inquiry Calls and Add .................................................................. 154
15.6.3 Leaving or Ending a Conference ................................................. 154
15.6.4 Conference Rooms ...................................................................... 155
15.7 Using a headset.................................................................................... 156
15.7.1 Connecting a headset to SwyxPhone L66.................................... 156
15.7.2 Connecting a Bluetooth Headset ................................................ 157
15.8 Call Intrusion........................................................................................ 159
15.8.1 Multiple Call Intrusions ............................................................... 159
SwyxPhone L66 Configuration.............................................................................. 160
16.1 User Profile ........................................................................................... 160
16.1.1 Call Forwarding ............................................................................ 160
16.1.2 No disturb .................................................................................... 161
16.1.3 Secondary call .............................................................................. 161
16.2 Settings in the Configuration Menu ................................................ 161
16.2.1 Ring tones..................................................................................... 162
16.2.2 Call Signaling................................................................................ 162
16.2.3 Incognito ...................................................................................... 163
16.2.4 Transfer on Hookon..................................................................... 163
16.3 Lists......................................................................................................... 163
16.3.1 Menüführung in Listen ................................................................164
16.3.2 Phonebooks ................................................................................. 164
16.3.3 Caller list....................................................................................... 166
16.3.4 Redial list ...................................................................................... 167
16.3.5 Lists for Callback Requests, My Callback Requests and
Missed Callbacks.......................................................................... 169
16.4 Configure function keys..................................................................... 169
16.5 Lines ....................................................................................................... 172
16.5.1 Configure Line buttons................................................................173
16.6 Disabling Lines (Wrap-up Time) ....................................................... 174
16.7 Configuring Speed Dials .................................................................... 175
16.7.1 “Intercom” ................................................................................... 176
Interaction with SwyxIt! ........................................................................................ 178
17.1 Configuration of SwyxPhone in SwyxIt!......................................... 178
17.2 Settings which can only be made in SwyxIt! ................................. 180
17.2.1 Length of the Caller List and the Redial List ................................ 180
17.2.2 Rulebook of the Call Routing Managers ..................................... 180
17.2.3 Voicemail...................................................................................... 180
17.2.4 Remote Inquiry............................................................................. 180
17.3 Settings Which Are Simultaneously Valid for SwyxIt! and
SwyxPhone............................................................................................ 180
17.3.1 Phonebooks ................................................................................. 180
17.3.2 “Mutual Ringing” for SwyxPhone and SwyxIt! ........................... 180
17.3.3 Speed dials ................................................................................... 181
17.3.4 Lines and Line Buttons ................................................................. 181
17.3.5 Call Forwarding ............................................................................ 181
17.3.6 Lists ............................................................................................... 181
17.4 Settings Which Are Individually Valid for SwyxIt!
and SwyxPhone.................................................................................... 181
17.5 PC Operation of a SwyxPhone or SwyxIt! (CTI)............................. 181
Call Management: What do I do, if…?................................................................. 184
Technical Terms ...................................................................................................... 187
Function codes ........................................................................................................ 193

The SwyxPhone series L6x 6
The SwyxPhone series L6x
The system phones of “L” series are designed to meet the demands and
telephony skills of various users. They are equipped with up-to-date per-
formance features.
Beside the ergonomic design, each of the three new models are
designed with an intuitive and user-friendly operating concept, freely
configurable function keys and high-resolution displays.
The L6x phones take full advantage of the numerous functions of the
Swyx software solution.
Beside the encryption of call data via "Secure Real Time Transport Proto-
col" (SRTP), the “L6x” series phones support the transmission of voice
data in HD audio quality.
A brief overview of the various system phones and key modules follows,
and subsequent chapters give detailed descriptions
You will find the latest versions of user and administrator manuals in
internet under:
https://www.swyx.com/products/support/documentation.html

The SwyxPhone series L6x 7
SwyxPhone L6x Overview
SwyxPhone L62
SwyxPhone L62 is the entry-level variant of the L6x series, easily and opti-
mally integrable by any user into the SwyxWare concept.
The user has four freely configurable function keys with LED. The Swyx-
Phone L62 also has five defined function keys, three audio keys and five
navigation buttons for intuitive operation.
SwyxPhone L64
SwyxPhone L64 has four Option keys, two defined function keys and 16
freely configurable function keys. The design of SwyxPhone L64 allows
you to connect two Key Modules with additional freely configurable
function keys.

The SwyxPhone series L6x 8
SwyxPhone L66
SwyxPhone L66 offers a more extensive functional range along with max-
imum user-friendliness. The phone has a large swivelling colour HD dis-
play, visual call signalling (LED) and five option keys.
Key modules
SwyxPhone Key Module 64 for SwyxPhone L64
SwyxPhone Key Module 64 has 16 configurable function keys with LEDs.
A paper insert is used for labelling. You can connect up to two Swyx-
Phone Key Module 64 to a SwyxPhone L64.
SwyxPhone Key Module 66 for SwyxPhone L66
SwyxPhone Key Module 66 has 12 configurable function keys with LEDs
and in addition two arrow buttons to switch between two levels. The TFT
display is used for labelling. You can connect up to four SwyxPhone Key
Module 66 to a SwyxPhone L66.

SwyxPhone L6xSeries Phones Compared
SwyxPhone L62 SwyxPhone L64 SwyxPhone L66
Display LCD, monochrome
2 lines, 192 x 48 pixel
LCD, monochrome, tilting
3.7 inch, 240 x 120 pixel
Backlight
TFT, tilting
4.3 inch, 480 x 272 pixel
Backlight
Defined Function Keys 52 2
Free configurable function
keys with LEDs
4 16 -
Mains power supply optional optional optional ( from second Key Module mandatory)
Power over Ethernet
IEEE 802.3af
Class 1 Class 2 Class 2
Interface for key modules No Yes
Up to two Key ModulesSwyxPhone Key Module 64
Yes
Up to four Key Modules SwyxPhone Key Module 66
Headset connection Yes Yes Yes
Bluetooth interface - - Bluetooth 2.1 BR/EDR
Bluetooth 4.1 LE
Dimensions:
H x W x D (mm)
at 20° 113 x 219 x 165
at 45° 173 x 219 x 207
at 20° 143 x 283 x 165
at 45° 189 x 283 x 207
at 20° 150 x 219 x 207
at 45° 193 x 219 x 165
Weight (kg) 1.0 1.2 1.0
Wall Mounting Yes No Yes (without Key module SwyxPhone Key Module 66)
Audio quality G.711 (64 kbit/s a/μ-law), G.722 (64 kbit/s), G 729 AB (8 kbit/s)
Network (LLDP-MED, QoS,
IEEE 802.1Q)
10/100 Mbps Ethernet
Switch
10/100/1000 Mbps Ethernet Switch
Energy Efficient Ethernet (IEEE 802.3az)
10/100/1000 Mbps Ethernet Switch
Energy Efficient Ethernet (IEEE 802.3az)
Operating conditions +5°C to + +40°C
Certification Declaration of Conformity

How does SwyxPhone L6x work? SwyxWare - Interaction of the components 10
2 How does SwyxPhone L6x work?
This chapter introduces the basic technical concepts of SwyxPhone.
SwyxWare - the modern VoIP solution
With SwyxWare you use a software based telephony system which offers
extensive advantages.
Use of a wide range of features, which go far beyond the possibilities
of classic telephony systems.
Flexibility in Call Forwarding
User Concept your settings are transferred to every SwyxWare
device
simple configuring of user data
2.1 SwyxWare - Interaction of the components
SwyxWare consists of various components.
SwyxServer
The telephony server SwyxServer acts as a core system, which offers the
complete functionality of a sophisticated telephone private branch
exchange. The SwyxServer takes care of call handling (e.g. transferring
calls to another extension, the public telephone network or to your
Voicemail) and manages the devices as well as the users which use it for
communication purposes.
SwyxGate
SwyxGate is a supplementary component for SwyxServer and it enables
you to make calls in the public telephone network.
SwyxIt!
SwyxIt! is your telephone on the PC screen. For further information
please refer to chapter 17, Interaction with SwyxIt!, page 178.
Voicemail
The SwyxWare telephony solution offers another essential benefit for
every subscriber – a high-performance Voicemail functionality. This func-
tionality provides you with an “answering machine” which records those
calls which don’t reach you, and it allows you to set various announce-
ment texts. The voice messages from your telephone are then found in
the form of e-mails in your electronic e-mail inbox.
Public
telephone network Internet
SwyxServer
with SwyxGate
PC with
SwyxIt!
Smartphone with
SwyxMobile
Ethernet
PC with
SwyxIt!
PC with
SwyxIt!
PC with
SwyxIt!
SwyxPhone

How does SwyxPhone L6x work? SwyxWare - Interaction of the components 11
Remote Inquiry
You can listen to and delete the Voicemails you receive in your electronic
e-mail inbox per remote inquiry. Within remote inquiry, you can also use
a menu to change the destination of your Call Forwarding Unconditional
as well as record a new announcement for your Voicemail.
A User Account for Every User (User Concept)
Every user is provided with an user account. A variety of settings and
information are stored there for every SwyxPhone user.
When you start SwyxPhone, it automatically logs on to SwyxServer. You
will be asked to enter your PIN for authentication purposes.SwyxServer
recognizes the appropriate user data based on the PIN entered and the
SwyxPhone is then configured. The advantage of this is that you will find
the same configuration and button assignments on any SwyxPhone
device or SwyxIt! you log on to with your PIN.
Naturally, the logon procedure also has a security aspect – only those
who logon correctly are authorized to place telephone calls.
Two, Four or More Lines for Every User (Line Concept)
Common telephones provide the user with one, sometimes two lines.
With SwyxPhone, you have access to two (default setting) or more (a
maximum of nine) lines. These line are also known as “virtual lines”
because technically they are only implemented as parallel “IP connec-
tions” for simultaneous calls on your PC mains connection. The “virtual
lines” not only allow you to telephone comfortably, but they also make it
easier to use. Just by pressing a button, you can
• select the line you want to speak on, or
• switch between lines, or
• “join” lines in order to connect two subscribers, for example.
Encryption of call data with SRTP
Beside the encryption of call data via “Secure Real Time Transport Proto-
col” (SRTP), the “L6” series phones support the transmission of voice
data in HD audio quality.
The terminals of the SwyxPhone L6x series support this technology, and
can also be used for calls via SRT protocol.For further information, please
refer to the SwyxWare Administrator documentation.

What is meant by…? Subscriber 12
3 What is meant by…?
This chapter defines in detail the terminology commonly used through-
out the SwyxWare documentation.
You will find additional technical terms used in connection with the
“Voice-over-IP” technology in App. B: Technical Terms.
3.1 Subscriber
Persons who take part in a phone conversation are called subscribers.
Here we differentiate between
internal subscribers and
external subscribers.
Internal subscribers are subscribers within the company, possibly at dif-
ferent company locations. External subscribers can be reached either via
the public telephone network or via the Internet (Internet Telephony).
3.2 Group
Subscribers are combined into a logical unit called a group. The adminis-
trator is responsible for creating groups and assigning members to
groups. Thus, you can combine all of the company’s sales employees into
a group called “Sales”, for example. The group itself is assigned its own
extension number (group extension).
When a group extension call is received, the telephone will ring for all
members of the group (group call). The telephone call can then be taken
by any group member. However, the administrator can also define
groups with a specific call allocation. In this case, according to the defini-
tion the call is first forwarded to a specific member of the group - if it is
not accepted there, e.g. because the employee is not at his desk or is
already on the phone, the call is forwarded to the next member of the
group. The administrator can define an order in which the group mem-
bers are dialed, but can also specify random call allocation.
3.3 Call Signalling
In call signalling, incoming calls for one subscriber (A) are also displayed
to another subscriber (B). Subscriber B has the option of picking up
these calls.The system administrator uses the relationships of the sub-
scribers to each other to define signaling.
The calls are displayed for subscriber B in the Windows taskbar. The Pick
up button is active. If subscriber B has assigned the destination sub-
scriber’s (A) number to a Speed Dial, this will blink. Then, if the call is not
picked up within 10 seconds, a single warning tone is produced. The
phone call can be picked up by subscriber B immediately or after the
warning tone.
Call signaling prevents calls from being “lost” (if, for example, Subscriber
A’s standard Voicemail or call forwarding have not been activated).
You can enable/disable the warning tone and the taskbar display yourself
in your user profile, but the call signalling will continue to be displayed
in SwyxIt!.
3.4 Status Signalling
The status of another internal subscriber (e.g. ringing, speaking, logged
on, away) is signaled on the Speed Dial which has been assigned his
number.
The system administrator uses the relationships of the subscribers to
each other to define signaling.
3.5 Number (phone number)
A number is a sequence of digits or a SIP URI. Numbers are differenti-
ated between
internal and
external numbers
Internal numbers are used for calling internal subscribers or groups,
who are usually located within your company and are known to Swyx-
Server.
External numbers are directed to other subscribers in the public tele-
phone network. They are called using your normal number. The appro-
priate public line access code must always be dialed (e.g. "0"). External
subscribers in a public IP network (Internet) can also be called using
their Internet address, SIP URI or domain name (for example, Carol-
Jones.company.com).

What is meant by…? Call permissions 13
Examples of Valid Numbers
3.6 Call permissions
The administrator has the option of configuring rights for outgoing calls
of groups or users. This means that certain phone numbers (e.g. for
local, long distance or international calls) are blocked for the indicated
user or group. If a blocked number is dialled, an error message will
appear. Please contact your administrator for further information.
3.7 Line
In SwyxWare, the term “Line” refers to a potential telephone connection
which can be used to place your telephone calls. Due to the fact that
SwyxWare uses the IP protocol or SIP protocol to transmit telephone
calls, this new IP telephony is not connected to an actual “cable connec-
tion” for each telephone call. On the contrary; it enables you to carry out
several independent calls simultaneously via your network connection.
Number Meaning
123 Internal number of a subscriber within a
company in which SwyxServer is used.
09776123 The number of a subscriber who can be
reached via the public telephone network
(local call, the 0 is the public line access in this
example).
002319776123 The number of a subscriber who can be
reached via the public telephone network
(long distance call, the first 0 is the public line
access in this example).
Please note that you must always use the area
code in order for the call to be delivered.
0001324345456 International call (the first 0 is the public line
access in this example).
carol.jones@company.
com
SIP-URI. This is constructed similarly to an e-
mail address, and consists of a user name and
the realm (name range, rather like a domain).
SwyxWare continues to use the familiar term “Line” for the “logical”
connection option for a telephone call, even though a “physical” line is
no longer required for this connection. This concept allows you, on the
one hand, to continue to use the practical and simple term “Line” – a
subscriber can still “be on hold on the other line” – and, on the other
hand, you can profit from the new line flexibility:
It is now possible, for example, to determine in just a few steps how
many lines you need at your place of work without actually having to
install a new physical line and a new telephone.
3.8 Trunk and Trunk Groups
"Trunk" denotes a connection into another network, e.g. the public tele-
phone network. A connection to another network can be e.g. an "ISDN
trunk", a connection to the Internet an "SIP trunk". Connections
(trunks) of the same type can be combined to form groups. The trunks of
a trunk group then have the same properties - the trunk groups can
therefore be seen primarily as capacity expansions.
Different trunk groups can be differently prioritized by the administra-
tor. The result is e.g. that calls are handled with preference given to a
cost-efficient connection (e.g. an SIP trunk directly to the Internet). If
this is not available, a lower-priority path is chosen, e.g. an ISDN trunk to
the normal telephone network.
For further information please refer to the SwyxWare Administrator doc-
umentation.
3.9 User
A user is a person, a group or a location (for example, a conference
room), for whom/which an account has been set up on the SwyxServer.
Each account on the SwyxServer is assigned a user name, a PIN (Personal
Identification Number), and usually a Windows user account (even sev-
eral, if necessary). The PIN is required for remote inquiry and user
authentication when using the SwyxPhone, the desk telephone of the
SwyxWare product family.
When SwyxIt! is started, your current Windows user account will auto-
matically be used to check your access authorization and to identify your
user account on SwyxServer. If SwyxServer does not find a SwyxServer
account for your Windows user account, then SwyxIt! will be exited and
an error message will appear. If several SwyxServer accounts exist for

What is meant by…? Active Connection 14
your Windows user account, you will be prompted by SwyxIt! to choose
one of these accounts.
Each user’s individual settings will be stored centrally on SwyxServer (for
example, entries in the Personal Phonebook, forwarding definitions, or
the assignment of extension numbers to lines). This means that it doesn’t
matter which PC or which SwyxPhone you logon to, you will always find
the same telephone environment!
If you share a SwyxPhone with someone, the system administrator must
set up one user account for both of you together. In such a case, you
must discuss the password and the settings with your partner so that you
are both able to change the configuration.
3.10 Active Connection
An active connection is the period during a telephone call in which you
can hear your conversation partner and your partner can hear you.
3.11 Connection on Hold
A connection on hold is a telephone call you have placed but which you
have interrupted for a short time.
The subscriber put on hold hears music on hold. The call on hold can be
reactivated. If you have a second call on another line at the same time,
the connection that was active until now will become a connection on
hold.
In this way, you can conveniently take several calls “simultaneously” and
easily switch between the individual callers (Call Swap).
Example:
Another call comes in for you while you are having a telephone con-
versation. The new call is displayed as incoming call. If you take this
call, the call which was just active will be put on hold and the incom-
ing call becomes active.
3.12 Call waiting
If you are in the middle of a telephone conversation and another call
comes in, this call will be shown and a call waiting tone (not actually ring-
ing) will be played in the active conversation. This procedure is known as
Call Waiting. You can now decide whether you would like to put the cur-
rent call on hold in order to take the second call or whether you would
like to continue your call without interruption. If you take this call, the
call which was just active will be put on hold and the incoming call
becomes active.
3.13 Conference
A conference is a call between at least three subscribers. You can start a
conference if you have created at least two connections. Each subscriber
can add additional callers to an existing conference.
Alternatively, the system administrator can create a conference room,
which the conference participants can call independently of one
another.
3.14 Call Swap
Call swapping is when you switch between an active call and one or
more calls on hold. When you do this, the currently active call will be put
on hold and a call previously on hold will become active. (see Chapter
3.10, Active Connection, page 14 and chapter 3.11, Connection on Hold)

What is meant by…? Acoustic Signals 15
3.15 Acoustic Signals
The following table provides a brief overview of the most important
acoustic signals and their meaning.
Signal Sound Meaning
Ringing This sound is produced for incoming calls. You
can choose different ring tones for different calls
(e.g. from certain numbers or internal and exter-
nal calls).
Idle tone This sound is heard before a connection is made.
Stuttered Dial
Tone
You have a new Voicemail.
Busy Signal Produced after dialing a subscriber whose line is
busy.
Call Waiting Signal Generated for a subscriber whose line is busy,
who is telephoning when a further call is received
which can be picked up on another line. However,
this requires that the “Disable Secondary Call”
function has not been activated.
Call Signaling This sound is played when the destination
subscriber has not picked up the call and the
Timer (10 seconds) has expired. Acoustic signaling
in the form of an attention tone takes place only
once if call signaling is activated.
Callback Signal This tone is generated when you leave a "Callback
on busy" request. The other subscriber has ended
his call. If you confirm the callback, a connection
will be initiated.
Direct Call Signal This tone is produced at the beginning of a direct
call. Another internal subscriber, to whom you
signal your status, has initiated a direct call
connection to you and the telephone activates the
speaker. If you would like to answer the
subscriber, please lift the handset.
3.16 Call Routing
Call Routing refers to the treatment of incoming calls according to pre-
defined rules, for example, the forwarding of incoming calls to another
subscriber.
Call Routing Manager provides you with an extremely powerful instru-
ment in SwyxIt! which will significantly improve the availability in your
company while greatly reducing the number of “lost calls”. The Call
Routing Manager is equipped with a Rule Wizard to help you change or
redesign rules.
The Graphical Script Editor provides other options for call handling and
it allows you to graphically display even a complex set of rules. Rules cre-
ated in this manner can only be used if the option pack ‘Extended call
routing’ has been installed on the SwyxServer.For further information
please refer to the documentation 'Call Routing Manager'.
3.17 Voicemail
SwyxWare provides its users with a personal answering machine.
The caller’s voice messages are listed and forwarded per e-mail to you.
This e-mail will be referred to as Voicemail in the following.
The Voicemail functionality goes far beyond the performance of a tradi-
tional answering machine. It allows you, for example, to use caller-, time-
, and date-specific announcements, to forward voice messages in the
form of an e-mail to another address, or even to make them available to
an entire distribution list – with just a single click of the mouse.
Alternatively, you can listen to and manage the messages left for you
from your SwyxIt!, your SwyxPhone or from another telephone line per
remote inquiry.
Please remember that the administrator must grant you the right to create
rules with the Call Routing Manager.

What is meant by…? Remote Inquiry 16
3.18 Remote Inquiry
Remote Inquiry enables you to listen to your voice mails from any tele-
phone. When you are called at your SwyxWare number, you identify
yourself to SwyxWare with your PIN and only then you can listen to,
repeat, or delete the new voice mails and afterwards all existing voice
mails. In addition, you can change the destination of the Call Forwarding
Unconditional or record a new announcement.
3.19 CTI
CTI is the abbreviation for Computer Telephony Integration and implies
the combination of telecommunication with electronic data processing.
When using SwyxIt! in CTI mode (CTI SwyxIt!), you can dial the number
of your conversation partner directly from your (Outlook or Lotus Notes)
contacts.
You have the following options here:
CTI SwyxIt! controls a SwyxPhone
CTI SwyxIt! on a Terminal Server controls SwyxIt!
CTI SwyxIt! controls a telephony device (Option CTI+)
CTI SwyxIt! controls an external phone via its number (Option CTI+)
3.20 Callback request
SwyxWare offers the option of leaving callback requests on other inter-
nal subscribers' phones. The subscriber can then call back later. If the
subscriber you are calling is busy, you can start a "Callback on busy". In
this case a new call is suggested as soon as the subscriber is available
again.
3.21 Wrap Up Time
You can specifically block a line for further incoming calls, e.g. in order
to have enough time to process a customer inquiry after a call from a
customer.
3.22 Intercom Connection
You can directly speak to a colleague, who signals you his status. This
means that when selected, the call will be immediately initiated if this
colleague is logged on and is not currently on the phone. In the case of
SwyxPhone the telephone speaker is activated and in the case of SwyxIt!
the PC speakers are activated and the caller can immediately give his
message. This is only possible if you have assigned a Speed Dial and sta-
tus signaling is activated for the employee who is to be addressed.
3.23 Telephone States
The following table includes a list of the different states which Swyx-
Phone can have and the menu options available to you in each state.
Telephone
State Meaning The following options are avail- able:
Idle No line is currently in use all menu and button functions
Idle tone The handset is off hook, you hear
the idle tone. A connection has
not yet been made.
Voicemail inquiry, all number
lists, Phonebooks, Speed
Dials, <Main Menu>:<Incog-
nito now!>, Redial, Function
buttons, Speaker button,
Headset button
Dialing The handset is off hook, you are
dialing
Numeric Keypad
Ringing The handset is off hook, the
number has been dialed, and it is
ringing
Call Forwarding
Active A connection exists Note, Phonebook, Call
Forwarding, Call Swap,
Speaker, Headset, Micro-
phone, activate/deactivate
Secondary Call, Disconnect
will end the connection

What is meant by…? Telephone States 17
On hold The connection is set up, the
caller hears music on hold
Voicemail inquiry, all number
lists, Phonebooks, Speed
Dials, <Main Menu>:<Incog-
nito now!>, Redial, Function
buttons, Speaker button,
Headset button
Call The telephone rings. A call
waiting signal is produced in the
handset when a second call is
received
Phonebooks, Call Swap,
<Main Menu>:<Pick Up/
Reject>, Line buttons, Discon-
nect, Speaker activates the
connection
Call Signaling A subscriber, who has defined
you in his call signaling, is called
Pick Up Button <Main
Menu>:<Pick Up>
Wrap Up
Time
You have ended an active call. The
line is disabled for incoming calls.
The LED of the Line Button glows
with brief interruptions.
All menu and button
functions
Callback
request
“Callback Requests” appears in
the display, meaning that another
internal subscriber would like you
to call back
All menu and button
functions
To call back, confirm the entry
in the “Callback Requests”
list.
Callback on
busy
You have left a callback on busy
request because the subscriber
called is still on the phone.
Once the call is ended, the
telephone will generate a callback
tone to indicate that you can now
call back.
All menu and button
functions
CTI The telephone is operated from a
PC (SwyxIt!)
All menu and button
functions are available to you,
even on the telephone.
Telephone
State Meaning The following options are avail- able:

Set It Up & Log On General Safety Advice 18
4 Set It Up & Log On
This chapter provides information concerning the requirements and set-
tings necessary for initial operation of SwyxPhone.
4.1 General Safety Advice
Do not open the casing of the phone or the mains
power supply.
Keep the phone and the mains power supply dry.
Always disconnect SwyxPhone from the power sup-
ply before connecting or disconnecting any cables.
Do not expose the devices to direct sunlight or other heat sources.
Protect the devices against excessive dust, aggressive fluids and
vapours.
Do no expose the devices to electromagnetic fields. The speech
quality could be affected.
The phone may only be operated in the temperature environment of
5ºC to 40ºC.
Only use the original accessories.
4.2 Intended use
SwyxPhone is intended exclusively for use in residential and business
premises.
The SwyxPhone L6x phones are only suitable for connection to an IP net-
work and should only be used within the SwyxWare concept under
SwyxServer administration.
4.3 Care Instructions
Use a slightly damp cloth, or even better, an anti-static cloth, to wipe off
the case of your SwyxPhone. Do not use any detergents or scouring
agents.
4.4 Eco-friendly disposal
SwyxPhone cannot go in normal domestic refuse at the
end of its lifetime. Leave it at a collection point for the
processing of electrical and electronic devices. As some
parts or raw materials are recycled from used products,
you will make an important contribution toward envi-
ronmental protection.
Dispose of packaging materials in accordance with local regulations.
4.5 Scope of supply
The following items are included in the package:
SwyxPhone L6x
telephone handset and spiral cable
Manufacturer's guide.
4.6 System requirements
The following requirements must be fulfilled to be able to make phone
calls with SwyxPhone L6x:
Power supply (Mains Power Supply or Power over Ethernet)
network with TCP/IP protocol
operable 10/100 Base-T-Ethernet connection
Installed and operable SwyxServer
SwyxWare user account and PIN must be set up on the SwyxServer
To minimize the time and effort spent on configuring SwyxPhone, we
recommend using a configured DHCP server.
Do not use a dry cloth because this may cause a static charge which
could destroy the electronics.
The SwyxWare DVD includes label templates for SwyxPhone L62, Swyx-
Phone L64 and SwyxPhone Key Module 64