Swyx SwyxPhone L6 series Operator's manual

SwyxPhone L6x User Documentation
SwyxPhone L62 - SwyxPhone L64 - SwyxPhone L66
As of: November 2017

© 2000-2017 Swyx Solutions AG. All rights reserved.
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Swyx Solutions AG
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www.swyx.com

Contents 1
Contents
The SwyxPhone series L6x ......................................................................................... 6
How does SwyxPhone L6x work? ........................................................................... 10
2.1 SwyxWare - Interaction of the components..................................... 10
What is meant by…? ................................................................................................ 12
3.1 Subscriber............................................................................................... 12
3.2 Group....................................................................................................... 12
3.3 Call Signalling......................................................................................... 12
3.4 Status Signalling..................................................................................... 12
3.5 Number (phone number) .................................................................... 12
3.6 Call permissions .................................................................................... 13
3.7 Line........................................................................................................... 13
3.8 Trunk and Trunk Groups...................................................................... 13
3.9 User.......................................................................................................... 13
3.10 Active Connection................................................................................. 14
3.11 Connection on Hold ............................................................................. 14
3.12 Call waiting ............................................................................................. 14
3.13 Conference............................................................................................. 14
3.14 Call Swap................................................................................................. 14
3.15 Acoustic Signals ..................................................................................... 15
3.16 Call Routing ............................................................................................ 15
3.17 Voicemail ................................................................................................ 15
3.18 Remote Inquiry ...................................................................................... 16
3.19 CTI ............................................................................................................ 16
3.20 Callback request ................................................................................... 16
3.21 Wrap Up Time ........................................................................................ 16
3.22 Intercom Connection ........................................................................... 16
3.23 Telephone States ................................................................................... 16
Set It Up & Log On ................................................................................................... 18
4.1 General Safety Advice........................................................................... 18
4.2 Intended use........................................................................................... 18
4.3 Care Instructions ................................................................................... 18
4.4 Eco-friendly disposal ............................................................................. 18
4.5 Scope of supply...................................................................................... 18
4.6 System requirements ............................................................................ 18
4.7 Connection of the phones................................................................... 19
4.7.1 Power Supply.................................................................................. 19
4.7.2 Connect SwyxPhone L6x................................................................19
4.8 Connecting a Key Module ................................................................... 21
4.9 Logging in to SwyxServer..................................................................... 22
4.9.1 Log off............................................................................................. 22
4.9.2 Automatic Update .......................................................................... 23
Control elements of SwyxPhone L62...................................................................... 24
5.1 Buttons..................................................................................................... 24
5.1.1 Defined keys................................................................................... 24
5.1.2 Preconfigured function keys ......................................................... 26
5.2 Display and menu navigation.............................................................. 27
Telephoning with SwyxPhone L62.......................................................................... 28
6.1 How do I call a subscriber?.................................................................. 28
6.2 Other Options for Dialing a Number ................................................ 29
6.3 Available options during a call ............................................................ 29
6.4 How do I pick up a call?........................................................................ 29
6.5 How do I pick up a call?........................................................................ 30
6.6 How do I end a call? .............................................................................. 31
6.7 How do I telephone with a headset? ................................................. 31
6.8 How do I start an inquiry call?............................................................. 32
6.9 How do I switch between lines (Call Swap)?.................................... 32
6.10 How do I connect two subscribers to one another?....................... 33
6.11 Transfer When Placing Handset on Hook......................................... 33

Contents 2
6.12 How do I transfer a call without Inquiry?.......................................... 33
6.13 How do I forward a call?....................................................................... 34
6.14 The Secondary Call................................................................................ 35
6.15 How do I forward a call?....................................................................... 35
6.15.1 Define Call Forwarding Unconditional ......................................... 35
6.15.2 Define Call Forwarding Busy ......................................................... 36
6.15.3 Define Call Forwarding No Reply.................................................. 36
6.15.4 Signaling a Forwarding .................................................................. 37
6.16 How do I use the Phonebook?............................................................ 37
6.17 Speaker and Handsfree Telephone ................................................... 38
6.17.1 Activating/Deactivating the Speaker During a Call ....................... 38
6.17.2 Activating/Deactivating the Microphone During a Call................ 38
6.17.3 Activating the Handsfree Facility During a Call ............................ 39
6.17.4 Deactivating the Handsfree Facility During a Call ........................ 39
6.17.5 Activate Handsfree Facility for outgoing call ................................ 39
6.17.6 Activating the Handsfree Facility for an Incoming Call ................ 39
6.17.7 Regulating the Volume .................................................................. 39
6.18 Configuring the Ringing tone ............................................................. 39
6.19 Charging info.......................................................................................... 40
6.20 Sequence of the Display Entries While Idle ..................................... 40
SwyxPhone L62 advanced Telephony Functions................................................... 41
7.1 Disabling Lines (Wrap-up Time) ......................................................... 41
7.2 Voicemail inquiry .................................................................................. 42
7.3 Remote Inquiry ...................................................................................... 43
7.3.1 Change Forwarding Unconditional............................................... 45
7.4 Project Codes ......................................................................................... 46
7.5 Note ......................................................................................................... 46
7.6 Callback request ................................................................................... 47
7.6.1 Callback on busy............................................................................ 47
7.6.2 Callback if idle................................................................................ 48
7.7 Conference............................................................................................. 51
7.7.1 Starting a Conference .................................................................... 51
7.7.2 Inquiry Calls and Add..................................................................... 51
7.7.3 Leaving or Ending a Conference.................................................... 52
7.7.4 Conference Rooms ........................................................................ 52
7.8 Using a headset...................................................................................... 53
7.8.1 Connecting a headset to SwyxPhone L62...................................... 53
7.9 Call Intrusion.......................................................................................... 54
7.9.1 Multiple Call Intrusions ................................................................. 54
SwyxPhone L62 Configuration ................................................................................ 55
8.1 User Profile ............................................................................................. 55
8.1.1 Call Forwarding .............................................................................. 55
8.1.2 Do not disturb ................................................................................ 56
8.1.3 Secondary call ................................................................................ 56
8.2 Settings in the Configuration Menu .................................................. 56
8.2.1 Ring tones....................................................................................... 56
8.2.2 Call Signaling.................................................................................. 56
8.2.3 Lines................................................................................................ 57
8.2.4 Incognito ........................................................................................ 57
8.2.5 Info ................................................................................................. 58
8.2.6 Contrast .......................................................................................... 58
8.2.7 Transfer on Hookon....................................................................... 58
8.3 Lists........................................................................................................... 58
8.3.1 Menüführung in Listen .................................................................. 58
8.3.2 Phonebooks ................................................................................... 59
8.3.3 Caller list......................................................................................... 60
8.3.4 Redial list ........................................................................................ 62
8.3.5 Lists for Callback Requests, My Callback Requests and
Missed Callbacks............................................................................ 63
8.4 Configure function keys....................................................................... 63
8.5 Configure Line buttons ........................................................................ 66
8.6 Configuring Speed Dials ...................................................................... 67

Contents 3
8.6.1 “Dial immediately”, “Successive dial” or
“Intercom Connection”? ............................................................... 68
Control elements of SwyxPhone L64...................................................................... 70
9.1 Buttons .................................................................................................... 70
9.1.1 Defined keys .................................................................................. 70
9.1.2 Configurable Function Keys .......................................................... 72
9.2 Display and menu navigation.............................................................. 72
Telephoning with SwyxPhone L64.......................................................................... 74
10.1 How do I call a subscriber?.................................................................. 74
10.2 Other Options for Dialling a Number ............................................... 75
10.3 Available Options During a Call ......................................................... 76
10.4 How do I pick up a call? ....................................................................... 76
10.5 How do I pick up a call? ....................................................................... 78
10.6 How do I end a call?.............................................................................. 78
10.7 How do I telephone with a headset? ................................................. 79
10.8 How do I start an Inquiry Call?............................................................ 79
10.9 How do I switch between lines (Call Swap)?.................................... 80
10.10 How do I connect two subscribers to one another?....................... 81
10.11 Transfer when Placing Handset on Hook ......................................... 81
10.12 How do I transfer a call without Inquiry?.......................................... 82
10.13 How do I forward a call?....................................................................... 82
10.14 The Secondary Call................................................................................ 83
10.15 How do I forward a call?....................................................................... 83
10.15.1Define Call Forwarding Unconditional......................................... 84
10.15.2Define Call Forwarding Busy......................................................... 85
10.15.3Define Call Forwarding No Reply ................................................. 86
10.15.4Signaling a Forwarding .................................................................. 86
10.16 How do I use the Phonebook?............................................................ 87
10.17 Speaker and Handsfree Telephone ................................................... 88
10.17.1Activating/Deactivating the Speaker during a call ........................ 88
10.17.2Activating/Deactivating the Microphone During a Call ............... 88
10.17.3Activating the Handsfree Facility during a call.............................. 88
10.17.4Deactivating the Handsfree Facility during a call ......................... 88
10.17.5Activate handsfree facility for outgoing call ................................. 88
10.17.6Activating the Handsfree Facility for an incoming call ................. 88
10.17.7Regulating the volume................................................................... 89
10.18 Configuring the ringing tone .............................................................. 89
10.19 Charging info.......................................................................................... 89
10.20 Sequence of the Display Entries while idle....................................... 89
SwyxPhone L64 advanced Telephony Functions................................................... 90
11.1 Voicemail inquiry................................................................................... 90
11.2 Remote Inquiry ...................................................................................... 90
11.2.1 Change Forwarding Unconditional ............................................... 92
11.3 Project Codes ......................................................................................... 94
11.4 Note.......................................................................................................... 94
11.5 Callback request ................................................................................... 95
11.5.1 Callback on busy ............................................................................ 95
11.5.2 Callback if idle................................................................................ 97
11.6 Conference ............................................................................................. 99
11.6.1 Starting a Conference .................................................................... 99
11.6.2 Inquiry Calls and Add .................................................................... 99
11.6.3 Leaving or Ending a Conference.................................................. 100
11.6.4 Conference Rooms ...................................................................... 100
11.7 Using a headset.................................................................................... 101
11.7.1 Connecting a headset to SwyxPhone L64.................................... 101
11.8 Call Swap as a substitute for Line buttons ...................................... 102
11.9 Call Intrusion........................................................................................ 102
11.9.1 Multiple Call Intrusions ............................................................... 103
SwyxPhone L64 Configuration .............................................................................. 104
12.1 User Profile ........................................................................................... 104
12.1.1 Call Forwarding ............................................................................ 104
12.1.2 Do Not Disturb............................................................................. 105

Contents 4
12.1.3 Secondary call .............................................................................. 105
12.2 Settings in the Configuration Menu ................................................ 105
12.2.1 Ring tones..................................................................................... 106
12.2.2 Call Signaling................................................................................ 106
12.2.3 Incognito ...................................................................................... 107
12.2.4 Transfer on Hookon..................................................................... 107
12.3 Lists......................................................................................................... 107
12.3.1 Menüführung in Listen ................................................................108
12.3.2 Phonebooks ................................................................................. 108
12.3.3 Caller list....................................................................................... 110
12.3.4 Redial list ...................................................................................... 111
12.3.5 Lists for Callback Requests, My Callback Requests and
Missed Callbacks.......................................................................... 112
12.4 Configure function keys..................................................................... 113
12.5 Lines ....................................................................................................... 116
12.5.1 Configure Line buttons................................................................116
12.6 Disabling Lines (Wrap-up Time) ....................................................... 117
12.7 Configuring Speed Dials .................................................................... 118
12.7.1 “Intercom” ................................................................................... 119
Control elements of SwyxPhone L66.................................................................... 121
13.1 Buttons .................................................................................................. 121
13.1.1 Defined keys ................................................................................ 121
13.1.2 Preconfigured function keys in the “Favourites” menu. ............ 123
13.1.3 Configurable function keys on the key module ......................... 124
13.2 Display and menu navigation............................................................ 125
Telephoning with SwyxPhone L66........................................................................ 126
14.1 How do I call a subscriber?................................................................126
14.2 Other Options for Dialing a Number .............................................. 127
14.3 Available Options during a Call........................................................ 129
14.4 How do I pick up a call? ..................................................................... 129
14.5 How do I pick up a call? ..................................................................... 130
14.6 How do I end a call? ............................................................................ 131
14.7 How do I telephone with a (Bluetooth) headset?.......................... 131
14.8 How do I start an inquiry call?........................................................... 132
14.9 How do I switch between lines (Call Swap)?.................................. 133
14.10 How do I connect two subscribers to one another?..................... 134
14.11 Transfer When Placing Handset on Hook....................................... 134
14.12 How do I transfer a call without Inquiry?........................................ 135
14.13 How do I forward a call?..................................................................... 135
14.14 The Secondary Call.............................................................................. 136
14.15 How do I forward a call?..................................................................... 136
14.15.1Define Call Forwarding Unconditional....................................... 137
14.15.2Define Call Forwarding Busy....................................................... 138
14.15.3Define Call Forwarding No Reply................................................ 139
14.15.4Signaling a Forwarding ................................................................140
14.16 How do I use the Phonebook?.......................................................... 141
14.17 Speaker and Handsfree Telephone.................................................. 141
14.17.1Activating/Deactivating the Speaker During a Call..................... 141
14.17.2Activating/Deactivating the Microphone During a Call.............. 142
14.17.3Activating the Handsfree Facility During a Call .......................... 142
14.17.4Deactivating the Handsfree Facility During a Call ...................... 142
14.17.5Activate handsfree facility for outgoing call ............................... 142
14.17.6Activating the Handsfree Facility for an Incoming Call .............. 142
14.17.7Regulating the Volume ................................................................142
14.18 Configuring the Ringing tone............................................................ 143
14.19 Charging info........................................................................................ 143
14.20 Sequence of the Display Entries While Idle ................................... 143
SwyxPhone L66 advanced Telephony Functions................................................. 144
15.1 Voicemail inquiry................................................................................. 144
15.2 Remote Inquiry .................................................................................... 144
15.2.1 Change Forwarding Unconditional ............................................. 146
15.3 Project Codes ....................................................................................... 148

Contents 5
15.4 Note ....................................................................................................... 148
15.5 Callback request ................................................................................. 149
15.5.1 Callback on busy.......................................................................... 149
15.5.2 Callback if idle.............................................................................. 151
15.6 Conference........................................................................................... 153
15.6.1 Starting a Conference .................................................................. 153
15.6.2 Inquiry Calls and Add .................................................................. 154
15.6.3 Leaving or Ending a Conference ................................................. 154
15.6.4 Conference Rooms ...................................................................... 155
15.7 Using a headset.................................................................................... 156
15.7.1 Connecting a headset to SwyxPhone L66.................................... 156
15.7.2 Connecting a Bluetooth Headset ................................................ 157
15.8 Call Intrusion........................................................................................ 159
15.8.1 Multiple Call Intrusions ............................................................... 159
SwyxPhone L66 Configuration.............................................................................. 160
16.1 User Profile ........................................................................................... 160
16.1.1 Call Forwarding ............................................................................ 160
16.1.2 No disturb .................................................................................... 161
16.1.3 Secondary call .............................................................................. 161
16.2 Settings in the Configuration Menu ................................................ 161
16.2.1 Ring tones..................................................................................... 162
16.2.2 Call Signaling................................................................................ 162
16.2.3 Incognito ...................................................................................... 163
16.2.4 Transfer on Hookon..................................................................... 163
16.3 Lists......................................................................................................... 163
16.3.1 Menüführung in Listen ................................................................164
16.3.2 Phonebooks ................................................................................. 164
16.3.3 Caller list....................................................................................... 166
16.3.4 Redial list ...................................................................................... 167
16.3.5 Lists for Callback Requests, My Callback Requests and
Missed Callbacks.......................................................................... 169
16.4 Configure function keys..................................................................... 169
16.5 Lines ....................................................................................................... 172
16.5.1 Configure Line buttons................................................................173
16.6 Disabling Lines (Wrap-up Time) ....................................................... 174
16.7 Configuring Speed Dials .................................................................... 175
16.7.1 “Intercom” ................................................................................... 176
Interaction with SwyxIt! ........................................................................................ 178
17.1 Configuration of SwyxPhone in SwyxIt!......................................... 178
17.2 Settings which can only be made in SwyxIt! ................................. 180
17.2.1 Length of the Caller List and the Redial List ................................ 180
17.2.2 Rulebook of the Call Routing Managers ..................................... 180
17.2.3 Voicemail...................................................................................... 180
17.2.4 Remote Inquiry............................................................................. 180
17.3 Settings Which Are Simultaneously Valid for SwyxIt! and
SwyxPhone............................................................................................ 180
17.3.1 Phonebooks ................................................................................. 180
17.3.2 “Mutual Ringing” for SwyxPhone and SwyxIt! ........................... 180
17.3.3 Speed dials ................................................................................... 181
17.3.4 Lines and Line Buttons ................................................................. 181
17.3.5 Call Forwarding ............................................................................ 181
17.3.6 Lists ............................................................................................... 181
17.4 Settings Which Are Individually Valid for SwyxIt!
and SwyxPhone.................................................................................... 181
17.5 PC Operation of a SwyxPhone or SwyxIt! (CTI)............................. 181
Call Management: What do I do, if…?................................................................. 184
Technical Terms ...................................................................................................... 187
Function codes ........................................................................................................ 193

The SwyxPhone series L6x 6
The SwyxPhone series L6x
The system phones of “L” series are designed to meet the demands and
telephony skills of various users. They are equipped with up-to-date per-
formance features.
Beside the ergonomic design, each of the three new models are
designed with an intuitive and user-friendly operating concept, freely
configurable function keys and high-resolution displays.
The L6x phones take full advantage of the numerous functions of the
Swyx software solution.
Beside the encryption of call data via "Secure Real Time Transport Proto-
col" (SRTP), the “L6x” series phones support the transmission of voice
data in HD audio quality.
A brief overview of the various system phones and key modules follows,
and subsequent chapters give detailed descriptions
You will find the latest versions of user and administrator manuals in
internet under:
https://www.swyx.com/products/support/documentation.html

The SwyxPhone series L6x 7
SwyxPhone L6x Overview
SwyxPhone L62
SwyxPhone L62 is the entry-level variant of the L6x series, easily and opti-
mally integrable by any user into the SwyxWare concept.
The user has four freely configurable function keys with LED. The Swyx-
Phone L62 also has five defined function keys, three audio keys and five
navigation buttons for intuitive operation.
SwyxPhone L64
SwyxPhone L64 has four Option keys, two defined function keys and 16
freely configurable function keys. The design of SwyxPhone L64 allows
you to connect two Key Modules with additional freely configurable
function keys.

The SwyxPhone series L6x 8
SwyxPhone L66
SwyxPhone L66 offers a more extensive functional range along with max-
imum user-friendliness. The phone has a large swivelling colour HD dis-
play, visual call signalling (LED) and five option keys.
Key modules
SwyxPhone Key Module 64 for SwyxPhone L64
SwyxPhone Key Module 64 has 16 configurable function keys with LEDs.
A paper insert is used for labelling. You can connect up to two Swyx-
Phone Key Module 64 to a SwyxPhone L64.
SwyxPhone Key Module 66 for SwyxPhone L66
SwyxPhone Key Module 66 has 12 configurable function keys with LEDs
and in addition two arrow buttons to switch between two levels. The TFT
display is used for labelling. You can connect up to four SwyxPhone Key
Module 66 to a SwyxPhone L66.