Mitel 5215 User manual

USER GUIDE

3300 ICP - 5.1

L
Contents
ABOUT YOUR PHONE 
8VLQJWKH,33KRQHLQ5HPRWH0RGH 
$ERXW)HDWXUH$FFHVV&RGHV 
)RU8VHUVRQ5HVLOLHQW,&3 \VWHPV 
TIPS FOR YOUR COMFORT AND SAFETY 
'RQWFUDGOHWKHKDQGVHW 
3URWHFW\RXUKHDULQJ 
$QJOHWKHSKRQHIRUHDVLHUYLHZLQJ 
CUSTOMIZING YOUR PHONE 
5LQJHU&RQWURO 
+DQGVHW5HFHLYHU9ROXPH&RQWURO 
SHDNHU9ROXPH&RQWURO 
'LVSOD\&RQWUDVW&RQWURO 
)HDWXUH.H\V 
/DQJXDJH&KDQJH 
MAKING AND ANSWERING CALLS 
0DNHDFDOO 
$QVZHUDFDOO 
5HGLDO 
5HGLDO DYHG1XPEHU 
SHHG&DOO.H\V 
SHHG&DOO3HUVRQDO 
2Q+RRN'LDOLQJ 
$XWR$QVZHU 

LL
CALL HANDLING 
+ROG 
7UDQVIHU 
&RQIHUHQFH 
&RQIHUHQFH SOLW 
ZDS 
&DOO)RUZDUG 
&DOO)RUZDUG5HPRWH 
&DOO)RUZDUG(QG&KDLQLQJ 
&DOO)RUZDUG2YHUULGH 
0HVVDJLQJ$GYLVRU\ 
0HVVDJLQJ&DOOEDFN 
0HVVDJLQJ&DQFHO&DOOEDFN 
0HVVDJLQJ&DQFHO$OO&DOOEDFNV 
USING ADVANCED FEATURES 
$FFRXQW&RGHV 
&DOO3DUN 
&DOO3LFNXS 
&DPSRQ 
'R1RW'LVWXUE 
2YHUULGH 
3DJLQJ 
'LUHFW3DJLQJ 
+DQGVIUHH2SHUDWLRQ 
+HDGVHW2SHUDWLRQ 
+HDGVHW2SHUDWLRQZLWK)HDWXUH&RQWURO ZLWFK 
0XVLF 
*URXS3DJLQJ0HHW0H$QVZHU 
7UXQN)ODVK 
5HFRUGD&DOO 
+RW'HVNLQJ 
7DJ&DOO 


ABOUT YOUR PHONE
7KH0LWHO1HWZRUNV,3SKRQHKDVWHQIL[HGIXQFWLRQNH\V683(5.(<
0(66$*(+2/'&$1&(/75$16&21)5(',$/63($.(5
0,&523+21(  DQGVHYHQSHUVRQDONH\VZLWKEXLOWLQVWDWXV
LQGLFDWRUV7KHSHUVRQDONH\RQWKHERWWRPOHIWLVDOZD\V\RXU3ULPH/LQH
WKHUHPDLQLQJSHUVRQDONH\VFDQEHSURJUDPPHGDV
z )HDWXUHNH\VIRUH[DPSOH ZDS<RXFDQSURJUDPIHDWXUHNH\VXVLQJ
WKH'HVNWRS7RRO<RXUDGPLQLVWUDWRUFDQDOVRSURJUDPIHDWXUHNH\V
z SHHG&DOONH\V<RXFDQSURJUDPVSHHGFDOONH\VIURP\RXUSKRQHRU
XVLQJWKH'HVNWRS7RRO
z /LQH$SSHDUDQFHV2QO\WKHDGPLQLVWUDWRUFDQSURJUDPOLQHDSSHDUDQFHV
1RWH)RUPRUHLQIRUPDWLRQRQWKH'HVNWRS7RROWDONWR\RXUV\VWHP
DGPLQLVWUDWRU
<RXUWHOHSKRQHDOVRIHDWXUHVGLVSOD\DVVLVWHGVHOHFWLRQRIIHDWXUHVRQKRRN
GLDOLQJDQGDODUJH0HVVDJH,QGLFDWRU
1RWH:KHQXVLQJWKH6XSHU.H\SUHVV&D FHORU6XSHU.H\WREDFNXS
RQHPHQXOHYHO



 'LVSOD\
 0HVVDJH:DLWLQJ,QGLFDWRU
 )L[HG)XQFWLRQ.H\V
 9ROXPH&RQWURO
 3URJUDPPDEOH)HDWXUH.H\V


,03257$17127()25+($'6(786(56
0LWHO1HWZRUNV+HDGVHWVZLWK)HDWXUH&RQWURO ZLWFKPXVWEHLQVWDOOHGLQWKH
GHGLFDWHGKHDGVHWMDFNWKHMDFNQHDUHVWWKHIURQWRIWKHVHW,QVWDOODWLRQ
ZLOOGLVDEOH\RXUKDQGVHWPLFURSKRQH'LVFRQQHFWLQJWKHKHDGVHWDWWKHMDFN
RUDWWKHTXLFNGLVFRQQHFWSOXJUHVWRUHVKDQGVHWRSHUDWLRQ
7HOHSKRQHVWDWXVLQGLFDWRUV
Using the 5215 IP Phone in Remote Mode
5HPRWH0RGHDOORZVWKH,33KRQHWREHXVHGLQWKHKRPHRULQRWKHU
ORFDWLRQVDZD\IURPWKHRIILFH)RULQIRUPDWLRQRQKRZWRSURJUDPWKH
,33KRQHIRUUHPRWHRSHUDWLRQUHIHUWRWKH5HPRWH,33KRQHV*XLGH
DYDLODEOHDWZZZPLWHOFRP
About Feature Access Codes
8VHRIVRPHIHDWXUHVUHTXLUHVGLDOLQJDFFHVVFRGHV7KHFRGHVDUHIOH[LEOH
DQGPD\EHGLIIHUHQWWKDQWKRVHLQWKLVJXLGH$VN\RXU$GPLQLVWUDWRUIRUD
OLVWRIFRGHV\RXVKRXOGXVH
For Users on Resilient 3300 ICP Systems
,IGXULQJDFDOO\RXKHDUWZREHHSVUHSHDWHGHYHU\VHFRQGVLWPHDQVWKDW
\RXUSKRQHLVVZLWFKLQJWRDVHFRQGDU\,&3V\VWHP7KHFDOOFRQWLQXHV
EXWWKHNH\VDQGIHDWXUHVRQ\RXUSKRQHVWRSZRUNLQJ7KHNH\VDQGPRVW
IHDWXUHVEHJLQZRUNLQJDJDLQDIWHU\RXKDQJXS1RUPDORSHUDWLRQUHVXPHV
ZKHQ\RXUSKRQHVZLWFKHVEDFNWRWKHSULPDU\V\VWHP,I\RXUSKRQHLVLGOH
DQGVZLWFKHGWRWKHVHFRQGDU\V\VWHP\RXOOVHHDIODVKLQJUHFWDQJOHRQWKH
GLVSOD\7KHUHFWDQJOHUHPDLQVXQWLOWKHVZLWFKWRWKHSULPDU\V\VWHPLV
FRPSOHWH
:KH OL HLV WKHL GLFDWRULV
,GOH 2II
%XV\ 2Q
5LQJLQJ )ODVKLQJVORZO\
2QKROGDW\RXUVHW )ODVKLQJUDSLGO\
2QKROGDWDQRWKHUVHW )ODVKLQJVORZRQIDVWRII



TIPS FOR YOUR COMFORT AND SAFETY
Don’t cradle the handset!
3URORQJHGXVHRIWKHKDQGVHWFDQOHDGWRQHFNVKRXOGHURUEDFNGLVFRPIRUW
HVSHFLDOO\LI\RXFUDGOHWKHKDQGVHWEHWZHHQ\RXUHDUDQGVKRXOGHU,I\RX
XVH\RXUSKRQHDORW\RXPD\ILQGLWPRUHFRPIRUWDEOHWRXVHDKHDGVHW
HHWKHVHFWLRQRQKHDGVHWXVDJHHOVHZKHUHLQWKLVJXLGHIRUPRUH
LQIRUPDWLRQ
Protect your hearing
<RXUSKRQHKDVDFRQWUROIRUDGMXVWLQJWKHYROXPHRIWKHKDQGVHWUHFHLYHURU
KHDGVHW%HFDXVHFRQWLQXRXVH[SRVXUHWRORXGVRXQGVFDQFRQWULEXWHWR
KHDULQJORVVNHHSWKHYROXPHDWDPRGHUDWHOHYHO
Angle the phone for easier viewing
7KHVWDQGEXLOWLQWR\RXUSKRQHWLOWVWRJLYH\RXDEHWWHUYLHZRIWKHNH\V
7RWLOW\RXUWHOHSKRQHIRUEHWWHUYLHZLQJ
 3UHVVWKHUHOHDVHWDEVRQWKHVVLGHVRIWKHVWDQG
 +LQJHWKHWZRIURQWKRRNVDQGVQDSWKHWZREDFNKRRNVRIWKHVWDQGLQWR
HLWKHUWKHXSSHURUORZHUQRWFKHVRQWKHEDFNRIWKHSKRQH




CUSTOMIZING YOUR PHONE
Ringer Control
7RDGMXVWWKH5LQJHU9ROXPHZKLOHWKHVHWLVULQJLQJ
z 3UHVV  
7RDGMXVWWKH5LQJHU3LWFKZKLOHWKHVHWLVLGOH
 3UHVV683(5.(<
 3UHVVXQWLO5LQJHU$GMXVW"DSSHDUV
 3UHVV
 3UHVV
 3UHVV  
 3UHVV
 3UHVV683(5.(<


Handset Receiver Volume Control
7RDGMXVWWKH+DQGVHW5HFHLYHU9ROXPHZKHQ\RXDUHXVLQJWKH
KDQGVHW
z 3UHVV  
Speaker Volume Control
7RDGMXVWWKH SHDNHU9ROXPHZKHQPDNLQJDQRQKRRNFDOORUZKHQ
OLVWHQLQJWREDFNJURXQGPXVLF
z 3UHVV  
Display Contrast Control
7RDGMXVWWKH'LVSOD\&RQWUDVWZKLOH\RXUVHWLVLGOH

Feature Keys
7RGLVSOD\LQIRUPDWLRQDERXWDNH\
 3UHVV683(5.(<
 3UHVVDSHUVRQDONH\
 3UHVV683(5.(<
Language Change
7RFKDQJHWKHGLVSOD\ODQJXDJH
 3UHVV683(5.(<
 3UHVVXQWLO/DQJXDJH"DSSHDUV
 3UHVV
 3UHVV
 3UHVVXQWLOWKHGHVLUHGODQJXDJHDSSHDUV
 3UHVV


MAKING AND ANSWERING CALLS
Make a call
 /LIWWKHKDQGVHW
 ,I\RXZDQWWRXVHD1RQ3ULPH/LQHSUHVVD/LQH$SSHDUDQFHNH\
 'LDOWKHQXPEHU
25
3UHVVD SHHG&DOONH\
25
3UHVV5(',$/
Answer a call
z /LIWWKHKDQGVHW
25
3UHVVWKHIODVKLQJ/LQHDSSHDUDQFHNH\DQGOLIWWKHKDQGVHW
Redial
7RUHGLDOWKHODVWQXPEHUWKDW\RXPDQXDOO\GLDOHG
 /LIWWKHKDQGVHW
 3UHVV5(',$/
Redial - Saved Number
7RVDYHWKHODVWQXPEHUWKDW\RXPDQXDOO\GLDOHG
 /LIWWKHKDQGVHW
 'LDO
7R5HGLDODVDYHGQXPEHU
 /LIWWKHKDQGVHW
 'LDO


Speed Call Keys
<RXPD\XVH SHHG&DOO.H\VWRPDNHDFDOORUWRVHQGDVWULQJRIGLJLWV
GXULQJDFDOOSUHVVD SHHG&DOO.H\GXULQJDFDOOWRVHQGDPXOWLGLJLW
SDVVZRUGIRULQVWDQFH
7RGLDODVWRUHG SHHG&DOOQXPEHU
 /LIWWKHKDQGVHW
 3UHVVD SHHG&DOONH\
7RVWRUHD SHHG&DOOQXPEHU
 3UHVV683(5.(<
 3UHVVXQWLO3HUVRQDO.H\V"DSSHDUV
 3UHVV
 3UHVVDSHUVRQDONH\WKDWLVQWDOLQHNH\
 3UHVV
 'RRQHRIWKHIROORZLQJ
 7RHQWHUDQHZQXPEHUGLDOWKHQXPEHUSUHVV+2/'EHWZHHQGLJLWV
WRFUHDWHDRQHVHFRQGSDXVHGXULQJGLDOLQJSUHVV+2/'PRUHWKDQ
RQFHWROHQJWKHQWKHSDXVH
 7RHQWHUDWUXQNIODVKSUHVV75$16&21) HH7UXQN)ODVKIRU
PRUHLQIRUPDWLRQDERXWWKHXVHRIWKLVIHDWXUH
 7RHQWHUWKHODVWQXPEHUGLDOHGSUHVV5(',$/
 3UHVVWKHSHUVRQDONH\DJDLQ
 'RRQHRIWKHIROORZLQJ
 7RPDNHWKHQXPEHUSULYDWHSUHVV
 7RNHHSWKHQXPEHUYLVLEOHSUHVV
 3UHVV683(5.(<


Speed Call - Personal
7RGLDODVWRUHGSHUVRQDO SHHG&DOOQXPEHU
 /LIWWKHKDQGVHW
 'LDO
 (QWHUDQLQGH[QXPEHUEHWZHHQDQG
7RVWRUHDSHUVRQDO SHHG&DOOQXPEHU
 /LIWWKHKDQGVHW
 'LDO
 (QWHUDQLQGH[QXPEHUEHWZHHQDQG
 'LDOWKHQXPEHUWREHVWRUHGSUHVV+ROGEHWZHHQGLJLWVWRFUHDWHDRQH
VHFRQGSDXVHGXULQJGLDOLQJSUHVV+ROGPRUHWKDQRQFHWROHQJWKHQWKH
SDXVH
 +DQJXS
On-Hook Dialing
7RGLDOZLWKRXWOLIWLQJWKHKDQGVHW
 ,I\RXZDQWWRXVHD1RQ3ULPH/LQHSUHVVD/LQH$SSHDUDQFHNH\
 'LDOWKHQXPEHU
 /LIWWKHKDQGVHW
Auto-Answer
7RHQDEOHRUGLVDEOH$XWR$QVZHU
z 3UHVVWKH$XWR$ VZHUIHDWXUHNH\
7RDQVZHUDFDOOZKHQ\RXKHDUULQJEDFN
z /LIWWKHKDQGVHW


CALL HANDLING
Hold
7RSODFHDFDOORQ+ROG
z 3UHVV+ROG
7RUHWULHYHDFDOOIURP+ROG
 /LIWWKHKDQGVHW
 3UHVVWKHIODVKLQJOLQHNH\
7RUHWULHYHDFDOOIURP+ROGDWDQRWKHUVWDWLRQ
z 3UHVVWKHIODVKLQJOLQHNH\
25
'LDODQGWKHQXPEHURIWKHVWDWLRQWKDWSODFHGWKHFDOORQ+ROG
Transfer
7R7UDQVIHUDQDFWLYHFDOO
 3UHVV75$16&21)
 'LDOWKHQXPEHURIWKHWKLUGSDUW\
 'RRQHRIWKHIROORZLQJ

7RFRPSOHWHWKH7UDQVIHUKDQJXS
 7RDQQRXQFHWKH7UDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGKDQJXS
 7RFDQFHOWKH7UDQVIHUSUHVV&$1&(/
7RWUDQVIHUDQDFWLYHFDOOGXULQJKHDGVHWRSHUDWLRQ
 3UHVV75$16&21)
 'LDOWKHQXPEHURIWKHWKLUGSDUW\
 7RFRPSOHWHWKH7UDQVIHUSUHVVWKH5HOHDVHIHDWXUHNH\


Conference
7RIRUPD&RQIHUHQFHZKHQDWZRSDUW\FDOOLVDOUHDG\LQSODFHRUWR
DGGDQRWKHUSDUW\WRDQH[LVWLQJ&RQIHUHQFH
 3UHVV75$16&21)
 'LDOWKHQXPEHURIWKHQH[WSDUW\
 :DLWIRUDQDQVZHU
 3UHVV75$16&21)
7ROHDYHD&RQIHUHQFH
z +DQJXS
Conference Split
7R SOLWD&RQIHUHQFHDQGVSHDNSULYDWHO\ZLWKWKHRULJLQDOSDUW\
 3UHVV75$16&21)
 'LDO
Swap
7RFDOODQRWKHUSDUW\ZKHQ\RXDUHLQDQHVWDEOLVKHGWZRSDUW\FDOO
 3UHVV75$16&21)
 'LDOWKHQXPEHU
7RDOWHUQDWHEHWZHHQWKHWZRSDUWLHV
z
3UHVVWKH6ZDS7UDGHIHDWXUHNH\


Call Forward
&DOO)RUZDUGOHWV\RXUHGLUHFWLQFRPLQJFDOOVWRDQDOWHUQDWHQXPEHU$OZD\V
UHGLUHFWVDOOLQFRPLQJFDOOVUHJDUGOHVVRIWKHVWDWHRI\RXUWHOHSKRQH%,QW
UHGLUHFWVLQWHUQDOFDOOVZKHQ\RXUWHOHSKRQHLVEXV\DQG%([WUHGLUHFWV
H[WHUQDOFDOOVZKHQ\RXUWHOHSKRQHLVEXV\1$,QWUHGLUHFWVLQWHUQDOFDOOV
DIWHUVHYHUDOULQJVLI\RXGRQWDQVZHUDQG1$([WUHGLUHFWVH[WHUQDOFDOOV
DIWHUVHYHUDOULQJVLI\RXGRQWDQVZHU
1RWH)RULQIRUPDWLRQDERXW,P+HUH"VHH&DOO)RUZDUG5HPRWH
7RSURJUDP&DOO)RUZDUG
 3UHVV683(5.(<
 3UHVVXQWLO&DOO)RUZDUGLQJ"DSSHDUV
 3UHVV
 3UHVVXQWLOWKHW\SHRI&DOO)RUZDUGWKDW\RXZDQWWRVHWXSDSSHDUV
VHHDERYH
 ,IDQXPEHULVDOUHDG\SURJUDPPHGSUHVV
 3UHVV
 'LDOWKHGHVWLQDWLRQQXPEHU
 3UHVV  
7RWXUQ&DOO)RUZDUGRQDQGRIIRQFHLWKDVEHHQSURJUDPPHG
 3UHVV683(5.(<
 3UHVVXQWLO&DOO)RUZDUGLQJ"DSSHDUV
 3UHVV
 3UHVV
 3UHVV


Call Forward - Remote
7RIRUZDUGFDOOVIURPDUHPRWHVWDWLRQWR\RXUFXUUHQWORFDWLRQ
 3UHVV683(5.(<
 3UHVVXQWLO&DOO)RUZDUGLQJ"DSSHDUV
 3UHVV
 3UHVVXQWLO,P+HUH"DSSHDUV
 3UHVV
 ,IDQXPEHULVDOUHDG\SURJUDPPHGSUHVV
 3UHVV
 'LDOWKHH[WHQVLRQQXPEHURIWKHUHPRWHVWDWLRQ
 3UHVV
 3UHVV 
7RFDQFHO&DOO)RUZDUG5HPRWHIURPWKHVWDWLRQWKDWVHWWKHUHPRWH
IRUZDUGLQJ
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHH[WHQVLRQRIWKHUHPRWHVWDWLRQ
 +DQJXS
7RFDQFHO&DOO)RUZDUG5HPRWHIURPWKHVWDWLRQWKDWZDVIRUZDUGHG
 3UHVV683(5.(<
 3UHVVXQWLO&DOO)RUZDUGLQJ"DSSHDUV
 3UHVV
 3UHVV
 3UHVV
 3UHVV
 3UHVV683(5.(<


Call Forward - End Chaining
7RHQVXUHWKDWFDOOVGRQRWJHWIRUZDUGHGDJDLQE\WKHGHVWLQDWLRQ
QXPEHU
 /LIWWKHKDQGVHW
 'LDO
 +DQJXS
7RDJDLQDOORZFDOOVWREHIRUZDUGHGE\WKHGHVWLQDWLRQQXPEHU
 /LIWWKHKDQGVHW
 'LDO
 +DQJXS
Call Forward - Override
7RRYHUULGH&DOO)RUZDUGDQGULQJDVWDWLRQ
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHH[WHQVLRQQXPEHU
Messaging - Advisory
7RWXUQ0HVVDJLQJ$GYLVRU\RQ
 3UHVV683(5.(<
 3UHVV
 3UHVVXQWLOWKHGHVLUHGPHVVDJHDSSHDUV
 3UHVV
7RWXUQ0HVVDJLQJ$GYLVRU\RII
 3UHVV683(5.(<
 3UHVV
 3UHVV


Messaging - Callback
7ROHDYHD&DOOEDFN0HVVDJHRQDWHOHSKRQHZKHQ\RXKHDUEXV\RU
ULQJEDFNWRQH
z 3UHVV0(66$*(
7RUHVSRQGWRDPHVVDJHZDLWLQJFRQGLWLRQRQ\RXUWHOHSKRQH
 3UHVV0(66$*(
 'RRQHRIWKHIROORZLQJ
 7RFDOOWKHPHVVDJHVHQGHUSUHVV
 7RHUDVHWKHPHVVDJHSUHVV
7RDQVZHUD&DOOEDFN
z /LIWWKHKDQGVHW
Messaging - Cancel Callback
7RFDQFHOD&DOOEDFN
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHQXPEHURIWKHFDOOHGVWDWLRQ
 +DQJXS
Messaging - Cancel All Callbacks
7RFDQFHODOO&DOOEDFNV
 /LIWWKHKDQGVHW
 'LDO
 +DQJXS


USING ADVANCED FEATURES
Account Codes
7RXVH)RUFHG$FFRXQW&RGHV
 /LIWWKHKDQGVHW
 'LDOWKH$FFRXQW&RGHGLJLWV
 3UHVV
7RHQWHUDQ$FFRXQW&RGHGXULQJDFDOO
 3UHVV75$16&21)
 'LDO
 'LDOWKH$FFRXQW&RGHGLJLWV
 3UHVV
 3UHVV&$1&(/
Call Park
7RUHWULHYHDFDOOSDUNHGE\WKHDWWHQGDQW
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHFRQVROH,'DQGWKH+ROG ORWQXPEHU
Call Pickup
7RDQVZHUDFDOOWKDWLVULQJLQJDWDQRWKHUVWDWLRQLQ\RXU3LFNXS
*URXS
 /LIWWKHKDQGVHW
 3UHVVWKH3LFNXSIHDWXUHNH\
7RDQVZHUDFDOOWKDWLVULQJLQJDWDVWDWLRQQRWLQ\RXU3LFNXS*URXS
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHQXPEHURIWKHULQJLQJVWDWLRQ